Customer Service Jobs
Do you thrive in a hands-on technical role while also inspiring and leading a team?
Are you passionate about leveraging technology to drive digital transformation in the educational sector?
Can you transform strategic goals into actionable technology plans and ensure their successful delivery?
Are you a senior technical generalist enthusiastic about being in a leadership role?
If your answer is "Yes" to these questions, Learning on Screen is looking for you!
About Us:
Learning on Screen is a leading provider of educational media services, dedicated to enriching the educational experience for post-16 education through high-quality, innovative, and accessible media resources. We support educators, students, and researchers by offering a range of services including broadcast recording, media streaming, and digital archives. Our mission is to leverage technology to enhance learning and teaching in post-16 educational institutions everywhere.
Role Overview:
We are seeking a dynamic Chief Technology Officer (CTO) to lead Learning on Screen’s digital development team. The CTO will drive technological innovation and execute a comprehensive product and technology roadmap, ensuring our digital products and services align with our strategic goals. Reporting directly to the CEO, the CTO will collaborate with key executives to advance our mission in post 16 educational media innovation. Responsibilities include managing a diverse digital team, overseeing high-quality digital platforms, ensuring system reliability and security, and maintaining regulatory compliance. The CTO will play a crucial role in our long-term growth, leveraging emerging technologies and strategic initiatives.
Key Requirements:
- Be Hands-On: Significant experience in writing code and actively contributing directly to digital development projects.
- Lead by Example: Expertise in agile development practices, driving team adoption and improving delivery.
- Relate to People: Strong interpersonal skills to build effective relationships and align the team with strategic goals.
- Represent Technology at a Leadership Level: Ability to challenge and collaborate with the CEO and leadership team, presenting technical concepts clearly.
- Be Product Focused: Clearly articulate the value of technical work in terms of its impact on the organisation and its members.
Core Responsibilities:
- Technology Strategy Development: Develop and implement a comprehensive technology roadmap aligned with Learning on Screen’s strategic objectives.
- Leadership and Team Management: Lead, mentor, and develop a diverse team of IT professionals, fostering a culture of innovation and continuous improvement.
- Product Development and Management: Oversee the full lifecycle of digital products, ensuring high-quality, scalable, and user-friendly services.
- Technical Operations: Ensure the reliability, security, and performance of all technical systems and infrastructure.
- Stakeholder Collaboration: Align technology initiatives with strategic objectives, communicating effectively with stakeholders.
- Cybersecurity, Compliance, and Risk Management: Ensure compliance with relevant regulations and standards, overseeing cybersecurity strategies.
- Data Strategy and Analytics: Develop and implement a data strategy to optimize digital products and services, leveraging data for actionable insights.
Benefits:
- Flexible Working Hours: 4 days (80% / 28.8 hours)
- Remote or Hybrid: Work from the comfort of your home or join us at our London office as needed.
- Competitive Salary: £48,000 to £52,000 actual, depending on experience. (£60,000 to £65,000 FTE)
- Professional Development: We encourage continuous growth and provide resources to enhance your skills.
- Make an Impact: Contribute to the future of digital learning in a dynamic and forward-thinking organisation.
How to Apply: If you are ready to take on this exciting challenge and make a significant impact on the future of educational media, please submit the following to our recruitment page via the "Apply via Website" button below:
- CV
- Cover letter outlining your relevant experience and qualifications
- A completed Equality Monitoring form
Application Deadline: Monday 15th July 2024
Interviews: W/C 22nd July 2024
Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in driving digital transformation and innovation in educational media!
We are on a mission to empower post-16 education worldwide.
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Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Care Leavers Employment Project Coordinator
Reference: 220
Hours: 37.5 hours per week
Salary: £28,600- £31,000.
Based: Watford
About the Role
As a Care Leavers Employment Project Coordinator for Hertfordshire Mind Network (HMN), you will support and manage the development of this project and will co-ordinate, develop and grow this new service.
You will play a crucial role in supporting care leavers aged 21+ on their journey to meaningful employment and independent living by providing employment guidance, resources, and support services with the aim of sustainable employment at our charity with ongoing person-centred support.
You will work closely with care leavers, local authorities, ICB contacts, HMN HR team, HMN senior management team, and other stakeholders to facilitate access to HMN volunteering, shadowing & employment opportunities, training programmes, and career development initiatives. The goal is to empower care leavers to achieve sustainable employment, good mental health and build successful careers at HMN, with the view to develop the service to include partner organisations and other stakeholders where successful careers may be established for care leavers.
The project ethos will be based on Maslow’s Hierarchy of Needs, with an awareness that individual differences must not be overlooked, that these needs can be pursued simultaneously, that the theory may not be universally applicable across cultures, and the influence of social, environmental, and structural factors.
Key Responsibilities:
- Develop and implement programmes and initiatives to support care leavers in their journey to meaningful employment, including job readiness training, CV building, interview preparation, training opportunities and access to an HMN mentor/buddy.
- Join the Care Leaver Covenant and sign up to the Care Leaver Friendly Employer Charter, harnessing the opportunities available to support the project, including the Inclusive Employment Toolkit.
- Build and maintain partnerships with local authorities, ICB colleagues, educational institutions, and community organisations to create opportunities and secure support for care leavers.
- Provide one-on-one support to care leavers, including conducting assessments of their skills, interests, and career goals, and developing individualised employment plans and opportunities to enhance their employability and career prospects.
- Advocate on behalf of care leavers to address any barriers to employment, such as lack of education, training, or work experience, discrimination, mental health challenges, or housing instability.
- Organise and/or facilitate workshops, training, and networking events to enhance the employability skills of care leavers and connect them with potential employment opportunities and mentors.
- Monitor and track the progress of care leavers in securing and maintaining employment and provide ongoing support and guidance as needed.
- Maintain accurate records, databases, and reports on the employment outcomes of care leavers, and gather feedback to evaluate the effectiveness of support services and identify areas for improvement.
- Stay informed about relevant policies, regulations, and best practices related to care leavers, employment, and youth services, and ensure compliance with legal and ethical standards.
- Collaborate with colleagues and participate in team meetings, trainings, and professional development activities to enhance the overall effectiveness and impact of the project.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is 7th July 2024
Interviews shall take place from 12th July 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Recruitment Coordinator to join us for a 6-month contract to support the delivery of our high-quality recruitment service.
As a Recruitment Coordinator, you'll support the wider Recruitment team in providing a first-class recruitment service to both hiring managers and candidates.
This is an exciting position where you can use your skills and experience to help one of the UK’s largest charities find the best people to join our workforce and support our mission to fund life saving research.
Supporting the recruitment for both our retail and office roles, you'll play a key role in the day-to-day coordination of the recruitment service including:
- writing and placing engaging adverts
- arranging interviews
- providing feedback to candidates
- making offers of employment
You'll be an ambassador for British Heart Foundation (BHF), providing a seamless experience for our candidates at every touch point of the process. You'll also be able to get involved in recruitment project work around our career site, recruitment processes and systems.
Working arrangements
This is a 6-month fixed term contract, with the potential of being extended thereafter.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With excellent communication skills you'll be able to build strong working relationships with managers from across all areas of the business. You’ll have sound knowledge of recruitment practice and how to implement it in an in-house environment.
Ideally, you'll have proven experience of working in a customer facing role or a position where you are providing excellent customer service. You’ll also have up-to-date knowledge of recruitment/employment law and an understanding of how it impacts BHF processes and procedures.
To be successful in this role you will:
- be a team player
- be proactive and efficient and focused on getting results
- have strong time management skills
- be IT proficient with intermediate knowledge of the Microsoft Office Suite (Word, Excel and PowerPoint)
- have excellent communication skills, both verbal and written
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
Our vision is a world free from the fear of heart and circulatory diseases.
Location: Stokenchurch
Hours: 37.5 hours per week
Salary: £24,675 - £30,000 per annum
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.
We have launched our new ambitious three year organisational and fundraising strategy. As part of this strategy, we are looking to deliver a proactive, strategic approach to our corporate partnerships, and are expanding our corporate team.
The Role
In this role you will collaborate with the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and implement corporate fundraising initiatives for Thames Valley Air Ambulance. Your responsibilities will include day-to-day account management of corporate partnerships, pursuing new business development opportunities and the coordination and promotion of the payroll giving programme.
Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars, events, researching prospects and corporate foundations, and preparing charity of the year applications. Furthermore, you will co-ordinate with other fundraising teams to explore event and volunteering opportunities for corporate partners.
About you
As an effective communicator, both verbally and in writing, you will feel confident in engaging with supporters and delivering presentations.
Your role involves managing your own pipeline of donors, so you will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks. Problem solving skills are essential.
You will have:
- Excellent customer service skills ideally with a background in fundraising or sales.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Experience in new business development including identifying, researching and reaching out to cold prospects.
- Proficiency with standard Microsoft office applications
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Successful appointment to this post will be subject to a DBS check
Closing Date: 24 July 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following: Corporate Fundraising Officer, Business Development Executive, Corporate Partnerships Coordinator, Corporate Relationships Manager, Corporate Sponsorship Executive, Corporate Giving Officer, Fundraising Executive, Corporate Engagement Officer, Charity Partnerships Executive, Corporate Development Manager, etc.
REF-215 060
About the Role: 2 year Fixed Term Contract
We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and their volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using local insight. You will lead your Region through a period of change and the role is expected to evolve with the exciting reform work we are currently undertaking across the organisation. With this in mind, the current responsibilities listed may change as the reform work progresses.
About Us: We are a not-for-profit membership organisation with over 124,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive, and Social.
Closing date: Midday - Wednesday 31st July 2024
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
The client requests no contact from agencies or media sales.
Grants & Fundraising Manager
In its 50 years The Haven Wolverhampton has supported women, children and young people by providing safe, emergency accommodation and community-based support services, along with a 24-hour telephone helpline, a web-based live chat and one-to-one support in a safe environment.
We are now seeking a proactive and organised Fundraising and Grants Manager to join our team. The successful candidate will assist in implementing the charity’s fundraising strategy, support grant application processes, and help build relationships with donors. This role is crucial in supporting the sustainable funding of our programmes and services.
Please take a look at the job description for full details of the role. Please note, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Location: Wolverhampton
Contract: Permanent. Full time
Salary: £35,000- £40,000
REF-215 277
We have an exciting opportunity for a Service Delivery Assistant, focusing on admin support, to join the team based in Shoreham-by-Sea, working 37.5 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at Shoreham-by-Sea. As a Service Delivery Assistant you will be supporting the administration of case records as required, liaising with the team leaders of the multi-crime team
You will need to be organised, have the ability to multi task and to form positive working relationships with your internal customers and stakeholders.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date
We are looking for a confident, people-focused individual with great interpersonal skills for this busy Asset and Repairs role. If this is you, come and join us at ISHA as our Asset and Repairs Manager.
Asset & Repairs Manager
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid working possible
Salary: £60,062 per annum
Contract: Permanent
Requirements
This is an exciting opportunity for an experienced responsive repairs professional who understands the multiple disciplines required to deliver this fast-paced area of the business, to join our small, but supportive, Housing & Neighbourhoods Team working on all aspects of repairs and maintenance. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing these types of services across ISHA portfolio and help keep our residents homes well maintained, and someone who wants to add value within an organisation.
You will bring your knowledge and experience by providing advice and support to various stake holders, staff and residents by keeping ISHA service and maintenance records up to date and be able to demonstrate a robust repairs and maintenance service is being maintained. You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing.
You will work closely with the Head of Assets and Repairs in a generalist capacity, to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.
Some of the key responsibilities of the role include:
- Coaching and advising Building Surveyors, Disrepair Coordinator and currently four repairs’ advisors.
- Ensuring that robust monitoring, reporting, and forecasting systems are in place.
- Contributing to the budget plan and compiling budget/KPI reports monthly, managing budgets for responsive repairs ensuring effective use of funds.
- You will be responsible for the delivery of our repairs and maintenance service to our residents’ homes ensuring customer satisfaction is achieved and KPIs are being met by our supply chain.
- To contract manage the repairs and maintenance contractors and all other contracts associated with the delivery of these services delivering excellent customer service and value for money.
- Ensuring that robust monitoring, reporting, and forecasting systems are in place and data is kept updated.
- Establish communication links for communal repairs keeping residents informed of outages and reinstatement of service ie lifts.
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused repairs and maintenance service to residents.
This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in delivering our repair & maintenance services.
Working closely with our key internal and external stakeholders, you will continue to lead the way in the development of our repairs and maintenance services and you would have worked ideally in Housing before.
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
Other information
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
Deadline: 9:00am on Monday 8 July 2024
Interview: TBC
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
Do you have a passion for environmental sustainability? Are you skilled in identifying and implementing improvements to business practices? Are you looking for an opportunity to utilise your contract negotiation and relationship management skills? If you are looking for the next step in your career, this could be the opportunity to broaden your operations or office management experience and perform a vital role in helping us to achieve our mission.
This is an exciting time to join us at the Medical Research Foundation, where we have recently launched our new five-year strategy. We are looking for an Operations and Office Manager to help us achieve our mission to drive the life-changing advances of tomorrow, by laying the foundations for ground-breaking new discoveries today. Reporting to the Director of Governance and Operations, you will play a crucial role in the delivery of our operations and office management, and in our delivery of our environmental sustainability strategic objectives.
Your main responsibilities will be:
- Designing and implementing policies and practices which put environmental sustainability at the forefront of our business operations; championing environmental sustainability practices across the organisation
- Identifying and delivering business-wide operations efficiencies by refining existing, and establishing new, business policies and processes
- Overseeing the day-to-day management of the office ensuring it is an efficient, safe and pleasant working environment for staff and visitors; liaising with the building management company and the IT service provider; troubleshooting or escalating IT and building-related issues as they arise
- Managing external service provider contracts, including procuring and negotiating new contracts where required
- Ensuring a first-class customer service experience for those contacting the charity
- Line management of two members of staff.
We would like to hear from you if you:
- Have a commitment to OR experience in developing environmental sustainability practices
- Have significant experience working within an operations role OR an office/facilities management position
- Have experience in identifying and implementing business improvements through contributing to the development of policies and procedures
- Are able to build and maintain effective working relationships with suppliers and other key stakeholders
- Have experience of training, motivating and managing people
- Have a sufficient understanding of IT matters and terminology (as a user) so that you can effectively liaise between users and the IT service provider
- Have an eye for spotting potential issues and taking action where needed, within the office environment
- Are solutions-focused and target-orientated, with the ability to see the bigger picture
- Are able to think and plan strategically, combined with a keen eye for detail
- Are confident in bringing appropriate challenge to behaviours and established practices
- Able to bring a sense of ownership to ensuring the office is well maintained and an enjoyable work environment
We will offer you
We will offer a salary of £45,000 - £48,000 for a full-time 36-hour week and double-matched pension contributions up to 10% max employer contribution. We offer 30 days of annual leave plus bank holidays (pro rata) per year, excellent financial, health and social benefits and an opportunity to join a dedicated team making a difference to human health.
We value spending time working in-person to develop strong connections with each other and with our mission. As the role will be responsible for overseeing the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based, although there will be opportunities for remote working.
Visit our website for further information and details of how to apply.
The client requests no contact from agencies or media sales.
As a Supporter Stewardship Officer, you will be at the forefront of providing exceptional support to all our existing members, donors, and supporters by embracing our supporter care culture in line with the supporter care charter.
A key part of this role will be to identify opportunities to maximise income through products and services contributing to the overall Fundraising strategy.
You will ensure every interaction leaves supporters feeling valued and engaged, nurturing relationships that drive fundraising success. Collaborating closely with our Supporter Stewardship Team, you'll establish good working relationships and encourage cross-team collaboration, ensuring an integrated approach.
Your day-to-day will involve providing advice and guidance to both new and existing supporters, offering tailored service to maximise their fundraising potential. By triaging enquiries effectively, you'll ensure everyone gets the assistance they need promptly and efficiently.
As an essential point of contact in our supporter care journey, you'll efficiently handle enquiries, upholding the highest standards of service. Plus, you'll play a crucial role in maintaining our supporter database, ensuring accuracy and compliance with relevant regulations.
If you're ready to make a real impact and be part of a team dedicated to providing an excellent supporter experience, apply today!
Hybrid Working Expectations: 2 days per week office attendance required.
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
Proven experience of delivering outstanding customer service. You'll have excellent verbal and written communication skills, with a friendly telephone manner.
Confidence in handling challenging situations is a must, alongside solid ICT skills, especially in Microsoft Office and databases.
You'll need to collaborate effectively and build strong relationships within the team and across internal departments. Organisation and time management skills are key, coupled with accuracy and attention to detail.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Proven experience of excellent customer / supporter service skills.
- Strong interpersonal and communication skills with excellent telephone manner, and the ability to deal confidently and effectively with challenging telephone calls.
- Good ICT knowledge including Microsoft Office suite and databases.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Salary (grade 8): £47,268 - £51,870 per annum (dependent upon experience)
Hours: 37.5 hours per week (full-time, permanent)
Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard, Portsmouth (from time to time, travel to our other UK based sites will be required) with the opportunity to adopt hybrid working
A fantastic opportunity has arisen for an Individual Giving specialist to join the Fundraising & Partnerships Team at the National Museum of the Royal Navy.
Our fundraising income has grown significantly over the last few years thanks to a talented team, and we have an ambitious strategy to grow this income even further.
As a Fundraising & Partnership team we build internal and external relationships to secure financial support to bring to life our collections, care for our objects, engage with young people, fund our capital projects and underpin our core costs.
We do this by sharing the passion of our colleagues; appreciating and sharing our collective experience, knowledge and skills; and advocating about how the NMRN positively impacts local economies, visitors and the wider public understanding of the Royal Navy.
When our team excels we help to deliver NMRN’s vision of becoming the world’s most inspiring Naval Museum, linking Navy to Nation, and inspiring enjoyment and engagement with the story of the Royal Navy and its role in shaping both our nation and the modern world.
We’re now seeking an Individual Giving Lead to drive forward our work in this fundraising strand and exploit NMRN’s investment in brand, audience development and CRM.
Key Opportunities
* Growing our individual giving programme with a particular focus on regular giving, major appeals, capital projects, adopt-an-object, and exploring opportunities through content and gaming.
* Developing and implementing a major donor and mid-level giving programme.
* Working with the Customer Relationship Manager and Web Lead use our data to build supporter and donor journeys.
* Collaborating with the Communications and Content team to drive individual giving opportunities through content on NMRN’s digital channels, as well as those of partners.
* Creating a legacy giving programme that raises awareness of the importance of legacy and gift-in-will bequest and results in an increased number of pledges.
* Working in tandem with the Corporate & New Business Partnership Lead to develop a payroll giving scheme.
If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to lead projects and make a difference then we want to meet you.
Knowledge/Experience
We are scaling up our work so we are expanding our team with talented, motivated, and ambitious individuals who want to contribute to helping us become the world’s most inspiring naval museum, to do this you will be a highly motivated individual who is cheerful, personable and equally content with writing strategies as doing the underpinning work.
The successful candidate will be able to evidence their ability to:
* grow, coordinate, and implement regular giving
* generate donations that support major appeals / campaigns
* writing compelling cases-for-support and donor communications
* establish effective working relationships with key stakeholders both internally and externally
* develop, communicate, and execute initiatives and effective pragmatic solutions
* work with others to develop effective and targeted email marketing using CRM data
* develop stewardship plans for individual givers and major donors
We Provide:
• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days annual leave (plus bank holidays), increasing to 30 days annual leave (plus bank holidays) after 5 years’ service.
• Free parking.
• Occupational sick pay.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Professional membership fees.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
This post requires a DBS check as a requirement of working on the naval base. This is not a UK sponsored visa role therefore candidates must have the right to work in the UK to apply for this role.
For further details, or an informal discussion regarding the role, please contact Helen McKenna-Aspell, Associate Executive Director: Funding & Partnerships – helen.mckennaaspell(at)nmrn(dot)org(dot)uk
Please submit your applciations via 'Apply via website' no later than midnight, Monday 22nd July 2024. We will be conducting interviews in Portsmouth in July.
If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment(at)nmrn(dot)org(dot)uk for support.
A catastrophic event can change everything. Every year, across England and Wales, there are 20,000 major trauma cases and 16,000 deaths following injury. 30% of major trauma patients acquire a physical disability, and there is a 40% increased chance of mental health difficulties following major traumatic injury. Day One Trauma Support is the only charity supporting all major trauma patients, regardless of their type of injury.
Do you want to join the team that raises invaluable income to fund the practical and emotional support to enable patients to navigate the challenge of the life that lies ahead?
We are looking for a Fundraising Assistant to join the small but mighty fundraising team at Day One Trauma Support and do just this, could that be you?
The Role
As Fundraising Assistant, you will be a pivotal part of the team – helping to raise the profile of the charity, growing their supporter network and generating income. This is a varied role and a fantastic opportunity to develop your experience and skills working in the charity sector.
Main duties include:
- Delivering exceptional donor care and stewardship.
- Dealing with enquiries and administrative tasks efficiently and accurately.
- Managing the supporter database, ensuring records are kept updated and that data policies and procedures are adhered to at all times.
- Supporting the fundraising team with planning and delivery of events, as well as attending events to assist on the day as required.
- Creating engaging content for Day One’s social media channels.
The Person
We are looking for someone with exceptional customer service skills, and experience of working in a customer facing role. You must be enthusiastic, passionate and hard working. We are also looking for someone who has experience working towards and meeting/exceeding set targets. A knowledge of using social media and great attention to detail is key.
If this sounds like you, and you are eager to join the team at Day One Trama this could be the hugely rewarding next step in your career!
Why Day One Trauma Support?
Not only is Day One Trauma Support hugely passionate about the individuals whose life it changes every year, the charity also puts significant emphasis on staff welfare and offers all employees the opportunity to be part of an inclusive organisation with an approachable senior leadership team. This organisation has a range of benefits and promotes a culture that ensures all staff feel valued and respected, but also supported in their roles.
The position will be home based and require regular travel to Leeds, and further afield as required. The charity is inherently flexible and offers variable working patterns and reduced hours for those that may need.
How To Apply?
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Our dedicated team of Stock Transport Drivers support our retail shops every day to supply essential stock which is crucial to their success. This allows our shops to raise much needed funds to deliver our mission, An Equal Future for disabled people and their families.
Permanent - full time, 35 hours a week
The role
As a Stock Transport Driver, you will be responsible for moving donations, including clothing for Scope Retail Area 18 across Devon, Cornwall and Somerset.
You will deliver a great customer experience to our donators when collecting or delivering donations.
We will ask you to keep your vehicle and stock secure plus plan for routine maintenance and repairs.
About you
As a Scope Stock Transport Driver, you’ll need a full, clean driving licence with a willingness to undertake relevant training.
You’ll enjoy delivering great customer service and have a professional, courteous manner with the general public.
You must also be able to able to lift heavy and/or bulky items and happy to be trained in the use of lifting equipment for very heavy items.
You’ll enjoy being out and about working outdoors, in all weathers, travelling far and wide in your area.
We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave
- flexible working (where we can)
- company pension
- excellent training and career development
- strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an Equal Future for disabled people.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Purpose and Summary
Do you want to be part of an exciting and varied fundraising programme?
Currently, our student team supports hundreds of students per year to take part in some incredible fundraising challenges. This includes national and international treks and marathons, such as climbing Kilimanjaro, trekking across the Morocco High Atlas Mountains or running 26.2 miles through Budapest.
We have two roles available for Student Fundraising Assistants to work with the current team across campuses in the UK and one in Ireland. With the purpose to engage with students at our partner universities and inspire them to join us on a fuindraising challenge to defeat meningitis and tick off a bucket list adventure.
The Student Fundraising Assistant will support the student team with recruiting students to take on one of these challenges. Some primary tasks and activities will include attending freshers' fairs, presenting about Meningitis Research Foundation’s student programme at information meetings and making phone calls to those who have registered their interest.
This role requires strong prioritisation and communication skills, sensitivity and flexibility. Whether you come with direct fundraising experience or have transferable skills that the role requires, we will support and develop you to excel in your role. What we are really looking for is someone passionate about making a difference and who is confident and outgoing when talking to new people. You will be the face and voice of the cause when talking to students.
Meningitis Research Foundation is based in Bristol, but this role is flexible and is open to remote working with regular visits to universities across the UK.
We offer an annual salary of £23,000 (pro-rata), 6% employer pension contribution and employee assistance program alongside annual leave of 25 days per year (pro-rata). You will report to the Senior Fundraising Manager (Events and Community) within the Fundraising Team and work closely with the Student Team who will assign day-to-day activities.
Key responsibilities
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Visiting partner universities around the UK to promote their chosen fundraising challenge. These promotions include but may not be limited to; manning freshers fair stalls, flyering and delivering lecture shout outs.
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Maintaining positive relationships with the universities visited through good communication skills.
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Generate interest in the work of Meningitis Research Foundation and motivate people to register their interest in a challenge and sign up.
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Deliver short presentations at information meetings about the work of Meningitis Research Foundation and the fundraising support we offer to challenge participants.
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Make telephone calls to students who have registered interest in a challenge; answering questions, assisting with concerns and helping to overcome barriers to entry such as fundraising targets.
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Occasional need to assist with social media content e.g. creation of Instagram stories or posts using Canva.
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Other duties as reasonable requested by the Senior Fundraising Manager (Events & Community) or Head of Fundraising.
Skills and experience required
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Excellent oral communication skills, strong networker and a confident, outgoing manner
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Good organisational skills, ability to prioritise and juggle multiple activities
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IT competent - able to use Microsoft 365
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Self-motivated and able to use own initiative
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Team player with an ability to build effective working relationships
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Ability to demonstrate our organisational values in all areas of your work
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Ability to work anti-social hours (evenings and weekends) and at a high level of intensity
About us
Meningitis Research Foundation is an international health charity headquartered in the UK,
driven by a passionate mission to prevent the devastating impact of meningitis. Founded by
individuals whose lives were profoundly affected by meningitis; we are dedicated to enabling
positive change by uniting people and knowledge to save lives. The Confederation of
Meningitis Organisations (CoMO) is our worldwide network of people and groups who are
driven by a shared purpose to defeat meningitis. By coming together to share their diverse
experience and expertise, they are a formidable global force against this life-threatening
condition.
Please send a CV and a covering letter addressing all points on the job description and person specification by 9am on Tuesday 16th July. For an informal chat about the role please contact us.
The client requests no contact from agencies or media sales.
Stoll is looking for an enthusiastic and committed Communications specialist to fill this new role at the organisation. It is a great opportunity to join Stoll as we expand our work around communications and marketing both internally and externally. Working directly with the Director of Fundraising and Communications you will be joining an expanding Fundraising and Communications team.
About the role:
- To support Stoll’s brand and communications strategic objectives
- To react to media approaches and act as contact for journalists and media outlets
- To line manage the Fundraising and Communications Assistant
- To raise Stoll’s profile through focussed and agreed communications
- To support and implement a new Communications Strategy for Stoll
- To act as brand manager for all Stoll’s communication output including marketing collateral, social and digital media and service promotional materials.
- To work across all departments at Stoll, advising and supporting the production of new materials and content
- To support the communications aspect of Stoll’s policy work to try and end homelessness within the Veterans community.
- To support internal communications within the organisation.
The client requests no contact from agencies or media sales.