Customer service jobs
We are looking for a new colleague to join our Housing Specialist Team in Newbury, triaging our often complex housing queries.
As the first person in the Housing team to respond to our customers' needs you have the potential to resolve issues quickly and efficiently before they escalate.
You'll have the opportunity to really get under the surface and investigate thoroughly.
You'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
• It's essential that you have previous experience of delivering a range of housing management related services including safeguarding, anti-social behaviour and tenancy breaches
• The ability to work well in a team environment
• To be happy with a desk based role where you'll be talking to our Customers by phone, email and our digital channels
• The ability to problem solve and recognise when there's a risk
• Experience of working collaboratively with both internal and external stakeholders
• The ability to use multiple computer systems
What you need to know:
This is a hybrid role where you'll work from the comfort of your own home or our new office in Greenham.
The role is permanent, and you'll be working full time.
The starting salary is £32,000 - £35,000 depending on your experience.
A basic DBS check will be completed if you are successful.
As a part of the SNG team some of your benefits will include:
• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available
If you are a housing professional looking for a demanding and interesting new role we would like to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
About the role
Do you want to lead teams that bring the Isle of Man’s rich heritage to life?
We are looking for an exceptional leader to join Manx National Heritage (MNH) as Visitor Services Manager, this exciting position has responsibility for delivering an outstanding experience across all MNH principal visitor admission sites.
To excel in this post, you will be motivated by delivering the very best customer service while striving to achieve stretching targets. You will actively promote ways for visitors to support MNH in our important work as a charity conserving, protecting and promoting the heritage of this unique Island nation.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ A relocation package of up to £3,500 based on receipts is available for this role. role.
Making the Isle of Man your new home
A hidden gem in the Irish Sea, the Isle of Man boasts an extensive coastline, stunning natural landscapes and unspoilt beaches. There are an abundance of opportunities and lots of places to discover!
You can visit our great cafes, bars and restaurants, and become part of the Island’s close-knit community. The island is well connected to the UK with quick, direct flights and ferries to many destinations.
Want to find out more about Island life? Visit www.locate.im to find out why you should make your move to the Isle of Man!
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an innovative and certified Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM?
The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM. The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters.
Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Officer shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.
Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third party suppliers.
If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.
Location
This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About World Horse Welfare
World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding.
The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad. The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.
In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
For an informal chat about this role please reach out to us and ask for Peter.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Line Worker, £30,000 - £32,000 per annum, pro-rata. Part-time, remote working.
The Rape and Sexual Abuse Support Centre (Rape Crisis South London) is looking for a committed, resilient and skilled helpline support worker to provide high quality emotional support, information and signposting in our Support Line team.
The post-holder will provide emotional support, information and signposting to survivors of any form of sexual violence, of any gender, aged 16 and upwards, and their supporters via phone calls and webchats. Support Line Workers also provide support to colleagues and volunteers as part of their daily duties. Successful applicants will have experience of providing emotional support on a telephone helpline or experience providing support to survivors of sexual violence. You will need to have good knowledge and understanding of the impact of sexual violence and an intersectional feminist and anti-oppressive approach.
We will provide the successful candidate with:
- Monthly clinical supervision
- A salary of £30 – 32,0000 per annum, dependent on experience, pro rata
- Regular CPD and developmental opportunities
- An annual leave entitlement of 38 days per year, pro rata (as the Support Line team work on bank holidays, this is factored into our annual leave entitlement)
- NEST pension scheme; 3% employer contribution and 5% employee contribution.
- Travel loan and cycle to work scheme.
- Access to a range of benefits including My GP Anytime, My Employment Assistance Programme, My Online Health Assessments, My Perks and The Health Shield scheme.
The position is working to a set shift pattern. There are 4 roles available and the shift patterns are set out below as a guide. Please indicate on your application which shift patterns you are able to commit to.
Post 1 – 14 hours including one night
Friday 21:00 – 00:30
Saturday 15:00 – 23:00
Sunday night 23:00 – Monday morning 07:00
Post 2 – 17.5 hours including one night
Monday 21:00 – 00:30
Tuesday 21:00 -00:30
Weds 21:00 – 00:30
Saturday night 23:00 – Sunday 07:00
Post 3 – 21 hours -evenings and weekends
Wednesday 15:00 – 23:00
Thursday 13:00 – 21:00
Saturday 13:00 – 21:00
Post 4 21 hours evening and weekends
Friday 13:00 – 21:00
Saturday 11:00 – 19:00
Sunday 11:00- 19:00
Support Line staff all work from home, and will need a good quality broadband or fibre optic service.
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from global majority women, disabled women and lesbian and bisexual women.
You can find more information about the role, including how to apply on our website here: Work with us.
We will asess applications on a rolling basis but with a final closing date of: Midnight on Monday 8th May 2025. We reserve the right to close applications should we receive enough applications earlier than this.
To apply please send an up-to-date CV with a short expression of interest no more than 1000 words illustrating how you meet the essential and any desirable qualifications, skills and experience.
All positions are located in the UK and require the right to work in the UK.
Registered Charity
21 - 50
Specialist South London support for women and girls who have experienced rape and/or childhood sexual abuse.
The client requests no contact from agencies or media sales.
Thank you!
We have an opportunity for a Benefits Advisor to join our Customer Accounts team in Bristol.
There will be a mix of home and office working.
The role:
As a Benefits Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.
You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.
To be successful in this role you'll need:
- An up to date working knowledge of the benefits system
- Experience of supporting customers to complete statements and applications
- The ability to work with internal and external partners to achieve the best outcome for the customer
- Experience of supporting vulnerable customers with kindness and empathy
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
A DBS check will also be undertaken for the successful candidate.
The interviews will take place week commencing 28th April.
What we can offer you
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
SNG are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South.
While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Thank you!
About the role
We are looking for an exceptional leader to join Manx National Heritage (MNH) as Retail and Commercial Manager. This exciting and varied role involves income generating responsibility while delivering an outstanding experience across all MNH principal visitor admission sites. You will focus on retail delivery, online sales group and tour bookings, as well as hospitality and food and beverage delivery through in house services.
To excel in this post, you will be motivated by growing our charities income generation potential and maximise all commercial opportunities. You will actively promote ways for visitors to support MNH in our important work conserving, protecting and promoting the nation’s heritage.
A workplace that invests in you
✔ A competitive salary that increases each 12 months until you reach the salary maximum.
✔ A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
✔ Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
✔ Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
✔ Ability to apply for an unpaid career break after 3 years’ service.
✔ Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
✔ A relocation package of up to £3,500 based on receipts is available for this role. role.
Making the Isle of Man your new home
A hidden gem in the Irish Sea, the Isle of Man boasts an extensive coastline, stunning natural landscapes and unspoilt beaches. There are an abundance of opportunities and lots of places to discover!
You can visit our great cafes, bars and restaurants, and become part of the Island’s close-knit community. The island is well connected to the UK with quick, direct flights and ferries to many destinations.
Want to find out more about Island life? Visit www.locate.im to find out why you should make your move to the Isle of Man!
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.
The client requests no contact from agencies or media sales.
Thank you!
.png){kind=logo}
Salary: £24,000-£25,500 per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid - minimum of 2 days per week in our office in Hatfield
Join Our Team!
This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.
The role involves providing excellent customer care and engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The post-holder will be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the wider team.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
-
25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
-
Salary Sacrifice Pension scheme
-
Flexible working options
-
Enhanced maternity, adoption and paternity pay
-
24/7 Employee Assistance Programme
-
Wellbeing programme
-
Interest free loan for season tickets
-
Cycle to work scheme
-
Free parking and secure bike locks
-
Training and development financial support and/or study leave
-
Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role. Please refer to the Recruitment Pack on our website for further information.
Closing date: Tuesday 22 April 2025, 9am.
Interviews will be taking place remotely w/c 28 April 2025
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
.png){kind=logo}
Registered Charity
51 - 100
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Thank you!
Reports to: Head of Marketing, Communications and Membership
Manages: Membership Executive
Salary range: £38,251 – 47,940
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)
Job Purpose
As BSR’s Membership Manager you will be responsible for overseeing BSR’s membership offer. You’ll work on plans to recruit members across a range of roles in the rheumatology specialty and engagement tactics to ensure members are retained year on year.
Working closely with the Head of Marketing, Communications and Membership, you’ll drive forward a compelling value proposition for membership by refining our benefits package and developing tailored audience content. With responsibility for our digital-first membership engagement plans, you’ll work on strategies that drive our engagement, provide real-time feedback and give us insight into how our members behave.
You’ll lead and coach a Membership Executive to develop their skills and together, provide excellent customer service and membership experience.
Main responsibilities
Membership recruitment and retention
- Develop and execute strategies for acquiring new members
- Engage in digital outreach and in-person networking to promote BSR membership and develop a deep understanding of our audiences and the pressures they face
- Cultivate relationships with current members to ensure high retention rates and insightful feedback loops
- Monitor membership trends and adjust recruitment and retention strategies as necessary
- Support strategic networking by facilitating meetings with members and the Senior Management Team/President(s)
Customer service and member engagement
- Serve as a key point of contact for all member enquiries, providing an exceptional service
- Ensure a positive experience for new and existing members with engaging communications, including regular newsletters and lifecycle campaigns
- Organise and host events, webinars, and other member engagement activities to foster community
Database and process management
- Maintain an up-to-date and accurate membership database (CRM) and an internal super-user
- Track membership renewals, payments, and communication preferences
- Analyse membership data to identify trends, opportunities for growth, and areas for improvement
- Oversee membership billing, including invoicing, payment tracking, and collection efforts
- Monitor membership revenue and work with the finance team to report on financial performance
- Develop pricing strategies as needed
Reporting and analysis
- Prepare regular reports on membership growth, retention, engagement, and financials for the Senior Management Team and Board of Trustees
- Use data and feedback to continuously improve the membership offering from BSR
- Stay up-to-date on membership trends, membership models, and best practices to keep the BSR offer relevant
Person Specification
- Experience of working in membership or relevant customer-facing role
- Experienced in database management and working with digital collaboration tools
- Strong skills in data analytics, insight and impact measurement
- Excellent communication skills and the ability to communicate with a variety of audiences across multiple channels (including digital)
- Strong management skills to direct, support and motivate their staff to perform to high standards
- Excellent organisational skills
- Ability to build effective collaborative partnerships with internal and external stakeholders
- Strong problem-solving skills
Inclusion and Diversity statement
BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
Our values are:
- Celebratory – we celebrate the achievements in rheumatology
- Inclusive – we support everyone in the rheumatology community
- Sustainable – we work to reduce the impact of our activities on the environment
- Leading – we use our profile to drive change and support those working in the specialty
- Collaborative – we always seek to work with others to have a greater impact
Registered Charity
21 - 50
To champion the specialty, influencing change and building a thriving community of best practice.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement. This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.
We are looking for an established housing professional with at least 3 years’ tenancy management experience. You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA. The successful candidate will need to:
· have a positive outlook and approachable manner
· be customer focussed and able to solve problems
· be proactive, supportive and non-judgemental
· have strong experience of delivering proactive and holistic tenancy services
· be highly organised, with good admin and IT skills
· be resilient and able to stay calm under pressure
· be self-motivated and able to work autonomously
You will need to have a full driving licence and access to a vehicle.
Registered Charity
21 - 50
Ambitious local HA striving to deliver homes & services we can be proud of. We aim to make a positive impact & work collaboratively with residents.
The client requests no contact from agencies or media sales.
Thank you!
Who are we?
Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.
We have a membership (Fellowship) of approximately 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.
The essentials …
- Permanent, part-time (21 hours, Tuesday through Thursday)
- £15,600 - £16,500 (£26,000 - £27,500 full-time equivalent)
- Hybrid working with Wednesdays in the Bath office
What you’ll be doing …
The main purpose of this role is to provide customer facing support for the sales and marketing team. Customers will be internal and external and include but are not limited to: institutional and corporate librarians and information professionals, 3rd party sellers, authors, editors, book purchasers, representatives and agents globally.
Overall responsibilities / requirements …
- Support the sales team in managing agreements and licenses
- Support the sales and marketing teams in managing data requirements and reports (internal/external)
- Offer a high level of customer service to existing and potential customers
- Provide customers with marketing information and materials
Key accountabilities …
Sales and customer service:
- Offer support for customer queries on pricing, renewals negotiations and Rights Retention
- Support institutional renewal reminders processes
- Work with partners (PLS/CCC & others) to provide metadata to ensure all products are included in relevant databases quarterly
- Download reports as required from 3rd party sellers
- Work with 3rd party partners to enable member access to subscribed content
- Maintain a list of article pay-per-view (PPV) pricing and review twice yearly to maximise income
- Payment of royalties with the Sales and Customer Services Manager
- Create and upload MARC/Kbart files to website for libraries
- Quarterly subscription comparison
- Updating member email addresses in Lyell (from lists provided by database manager)
- Product updates on the online bookshop
Marketing:
- Marketing support and data entry for leads and opportunities
- Provide promotional questionnaires to authors/editors
- Creation of Advance Information / New business info sheets/Book order forms
- Creation of ‘most read reports’ to authors – monthly/quarterly
- Geographical content for reps/agents
- Adestra: regular data upload into Adestra from the online manuscript submission system and reporting
- Newsletter creation:
- New title alert newsletters
- Online bookshop sale newsletter
- Online bookshop sale: adding books and removing tags
General:
- Collaborate with colleagues at the Publishing House to share and maximise opportunities
- Develop an understanding of the sales processing for institutional subscriptions and book sales
- Contribute to streamlined sales processes resulting from new CRM/website developments
What we’re looking for …
- A high level of clerical and administrative experience in a customer service role
- A good standard of written and spoken English, numeracy and a keen eye for detail
- A self-motivated learner able to work with minimal instruction
- Desire to work in a team environment
- Positive attitude to customer service
- Competent to manage the Microsoft office suite
Essential
- Advanced administrative experience
- Sales office experience
- Customer service experience
- Microsoft office suite
- Strong communication
- Good standard of English and numeracy
Desirable
- Experience with CRM and Microsoft Dynamics 365
The duties and responsibilities highlighted in this job description are indicative and may vary over time. As required, post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post.
A bit about us …
The Geological Society is a registered charity and employs just over 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products.
As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:
- 25 days basic holiday entitlement when you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
- Option to purchase up to 2 days extra holiday days per year
- Contributary pension scheme with 10% employer contribution
- Access to 24/7 online GP with mental health & wellbeing counselling
- Free premium Headspace account for you and 2 members of friends/family
- Discounts and recognition scheme
- Cycle to Work scheme
- Season Ticket Loan scheme
- Life Assurance and Income Protection schemes
- Free access to Royal Academy exhibitions
- Free Geological Society Fellow membership for qualified staff
The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.
All applicants must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.
The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, Smart Works launched a Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. We have achieved this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.
About This Role
Over the next three years, Smart Works Leeds want to expand and embed the service we offer within the Bradford district. Reaching unemployed women in Bradford is integral to our mission of increasing the number of women we support in 2025 and beyond.
Thanks to a successful grant application from Yorkshire Building Society Foundation, we now have the funding to expand the team and enhance our strategy. We are looking for a Client Services Coordinator to join us and support this exciting growth.
The Client Services Coordinator will play a key role in ensuring our clients have the very best experience when accessing the services Smart Works have available. Working closely with our service delivery and outreach teams, you will be responsible for talking clients through the service; scheduling appointments; answering queries; and providing check-in calls.This person will attend events with an Outreach Lead to convert client referrals into appointments swiftly.
Along with the communication with clients, the Client Services Coordinator will also liaise with our volunteer team, providing them with the necessary information about each client to ensure that their appointment is tailored to their needs, and they feel comfortable at each stage of their journey with Smart Works.
How to Apply
Please read the full job description and then head over to our website where you will be able to submit your CV and cover letter through our recruitment system by 9am on Monday 14th April. Your application should be addressed to Emily Zadok and Kate Murphy, Centre Managers.
First round interviews will be held on Thursday 24th April. There will be 2nd round in person interviews at the Leeds Centre on a date to be confirmed.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact our Recruitment team.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
Registered Charity
51 - 100
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Thank you!
Age UK is recruiting! We have a fantastic opportunity to join our Retail Bought in goods team as an Administrator.
The successful applicant will utilise their skills providing first line support to our Retail shops and offering specific administration and support to the Bought in goods buyer.
Based at our Warrington site, you will be responsible for updating our communications team with Bought in Goods updates, processing orders received on behalf of all shops within a divisional area and support all operations departments with both administration and customer service tasks while fostering positive relationships with shops, volunteers and customers.
If you are a motivated Administrator looking to use your skills to support a charity that provides vital services and support to older people, then this may be the role for you!
Please see job description for full responsibilities.
Age UK Grade 8N
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Must haves:
- Demonstrable experience in a similar administrator role . A, I
- Office based experience working within an administrative environment or supporting a retail estate. A, I
- Good understanding of Microsoft Teams, Office 365, Excel and Canva. A, I
- Good written & verbal communication A,I
- Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, TEAMS & Outlook A, I
- Ability to work on own initiative and as part of a team A, I
- Ability to work under pressure in a fast-paced environment with proven organisational skills A, I
- Empathic approach to customer service/signposting A, I
- Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers A, I
Great to haves:
- Experience of using 3rd party carrier processing systems A, I
- IT Literate, knowledge of MS office applications A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Fixed Term Contract to March 2026. This role is funded by the National Lottery Community Fund.
Cystic Fibrosis Trust is the charity uniting people to stop cystic fibrosis (CF). We fund vital research, improve care, speak out and race towards effective treatments for all. Cystic Fibrosis Trust is here to make sure everyone with cystic fibrosis can live without limits.
This role is part of the Work Forwards programme which is our programme of employment support, offering information, signposting, and practical support to people with CF. We help people affected by CF pursue their career aspirations and move towards secure fulfilling employment.
In this role, you will support a caseload of people with cystic fibrosis, building their confidence and empowering them to secure and retain employment that helps them lead a fulfilling life. You’ll work with each client to understand their skills, aspirations, work experience and build their confidence in tackling the challenges they perceive/have experienced in employment due to their cystic fibrosis. Through supportive delivery of information, advice and guidance, you’ll ensure people with CF can access the support they need to achieve their ambitions and make sure their work fits around their health.
You will also get involved with the programme’s wider activities, including supporting the development of new resources, getting involved in the planning and delivery of online sessions, videos and webinars, and making sure we can share and celebrate the stories of people with CF in a wide range of jobs and careers. You’ll also play a key role in supporting the Helen Barrett Bright Ideas Awards, our programme to support people with cystic fibrosis in self-employment.
This is a varied and interesting role, with the opportunity to make a real difference to people affected by cystic fibrosis and to continue to shape a broad, innovative programme of work.
To be the right candidate for this role, you will:
- Have proven experience of delivering advice and guidance around careers, work and employment
- Be experienced in providing one to one support or coaching to positively influence other people’s professional or personal development
- Understand the importance of maintaining confidentiality and demonstrating this in practice
- Have experience of data recording for programme activities including case management and monitoring and evaluation
- Have good organisational skills and the ability to work under pressure and prioritise effectively
- While lived experience of cystic fibrosis isn't essential for this role, it would be a distinct advantage
We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays (pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
Closing date for completed applications is Monday 5th May
First interviews expected on Tuesday 13th May
Second interviews expected on Tuesday 20th May
We reserve the right to bring forward the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
Please note you will need to have the right to work in the UK before starting work for us and we will check this.
How to apply
Please see the job description for more information on the role. If you would like to discuss the role before applying, please contact us.
To apply, please select ‘Apply Now’ and complete our application form and equal opportunities form.
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
REF-220 975
Thank you!
Event Assistant, Tommy’s & LLHM
Location: London, Hybrid
Hours: Full time/35 hours per week
Contract type: Permanent
Salary: £26,000 – £28,000 per annum
Annual leave: 25 days per year + bank holidays
Job Summary
We are seeking an Event Assistant to support both the London Landmarks Half Marathon (LLHM) event side and Tommy’s side (affectionately nicknamed Team Tommy’s). This is an incredibly exciting time to join the team and gain fantastic experience in both the charity and events industry at one of the UK's leading mass participation events, which is owned and operated by Tommy's.
For the LLHM Team, the main purpose of this role is to provide first-class customer service and support to the 20,000+ runners taking part in the Half Marathon, as the event continues to grow in size year on year. This will involve managing the helpdesk email and phone line, ensuring runners are accurately registered and answering any queries they may have.
For Team Tommy’s, the main purpose of this role is to support the Tommy’s team of 3,000+ runners in the London Landmarks Half Marathon. The role is responsible for being the main point of contact for the runners and ensuring they have the best experience possible running the LLHM and fundraising for Tommy’s through our support inbox and phone line. The aim is to deliver the ambitious team fundraising target of over £1,800,000 for LLHM 2026 and more in the following years. This role will also support the development of the Team Tommy’s LLHM Corporate Challenge, a product that recruits a team of corporate runners to take part in the LLHM and fundraise for Tommy’s.
We are not necessarily looking for past experience in a similar role, but for transferable skills and personal attributes to deliver excellent customer service and be a good all-rounder with fantastic administration and communication skills. Overall, you should have a passion for the LLHM event and Tommy’s cause.
We encourage and welcome applications from all backgrounds, communities and industries.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a number of part-time (up to 14 hours per week) seasonal Visitor Experience Assistants to work with our existing expert groups of volunteer welcomers, guides and shop assistants during peak holiday periods.
This role will involve welcoming people in and inviting them to explore our glorious Cathedral to learn more about the building and its purpose at the same time as developing new skills.
As part of your induction successful candidates will attend a Training Day with a course developed and delivered by our Visitor Experience Manager and an accredited training company covering Visitor Experience, customer service fundraising techniques, safety and safeguarding.
This role comes at an exciting time for the Cathedral. In 2024 we were awarded £118,000 from the National Lottery Heritage Fund to create a new dynamic space, combining our shop and welcome area with a new heritage exhibition space.
Primary Objectives
-
Greet and welcome visitors to Portsmouth Cathedral, helping to provide an experience above their expectations.
-
Implement a refreshed emphasis on articulating ‘the ask’ for donations and be part of a new group testing innovative donation methods and solutions.
-
Support the existing volunteer welcomers and guides to manage increased visitor numbers during peak periods of the year.
-
Visitor Experience
Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required.
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Salary will be paid at the National Minimum Wage appropriate to age.
