Customer Relationship Manager Jobs in Hammersmith, Greater London

The Girls' Network believes that that no girls should have their futures limited by their gender, ethnicity, background, or parental income. We inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women.

Would you like to help us reach more girls and young women, empowering them to build their limitless futures? We are currently recruiting for a Network Manager to work with girls in schools in north and central London. This role will involve working with, schools and corporate partners to ensure that we deliver impact for the girls and young women we serve.

WHAT WE DO

Young people from lower income families are 40% less likely to go to University than wealthier peers (Dept for Education, 2020) which can have a lifelong impact on earning potential. Covid-19 has deepened inequalities (Social Mobility Foundation, 2022) and negatively impacted on young people's wellbeing (GirlGuiding, 2020). We believe that no girls should have their futures limited by their gender, sex, ethnicity, background, or parental income and they should be supported to realise their ambitions, to discover their self-worth, and to develop their capacity to shape their world and their futures.

We work in communities of least advantage across England to deliver two core programmes to achieve this vision. Through our mentoring programme we connect 14-19 year old girls with a mentor and a wider network of role models who are women and deliver opportunities which help them to build life skills and nurture their ambitions. Based on the idea that 'you can't be what you can't see', our mentors often help girls to broaden their horizons and create a more positive vision of their futures. After the programme, the mentees can join a free, lifelong network of support - our Ambassador Community, which offers further opportunities to reach their goals, build their confidence and to share their voices and experiences.

Our programmes help girls and young women to develop the knowledge, skills, self-belief and opportunities to thrive, and to be supported as part of a network that champions them and ensures their voices are heard.

THE ROLE

This is an exciting role joining a Programme Team of 13 staff based throughout the UK. There is a small team of three based in the London. You will work closely and collaborate with the other Network Managers and share some priorities across the region, working to develop the region as a whole. The purpose of this role is to facilitate good relationships between the mentors and mentees in the region. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. 15-20% of the role is direct delivery with the girls in the region. You will play a crucial role setting up our 121 mentoring programmes, liaising with schools, recruiting mentors and ensuring that we have the right mentors for the mentees on programme. You will also deliver our workshop programme within the area.

Mentoring programme

• Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
• Deliver engaging on-boarding sessions for mentees.
• Deliver events and workshops for mentees.
• Deliver matching of mentees and mentors at in-person events or virtually.
• Work with the wider programme team to train mentors.
• Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations.
• Collect data to track the progress, and impact of, mentoring relationships.
• Support mentors with safeguarding concerns, following The Girls’ Network. process in line with our child protection policy.
• Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships

Partnerships

• Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses.
• Work with your Senior Network Manager to identify a recruitment and retention plan for your area including key partners to work with.
• Be an active presence in the community, attending events and networks to encourage local women to mentor on our programme.

The Girls’ Network reputation and network

• Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media.
• Identify opportunities to build the reputation of The Girls’ Network in the North and through events and networking.
• Report significant successes and achievements to relevant staff members

Ongoing success of The Girls’ Network

• Work with the Programme Team to identify key areas for programme development.
• Opportunities to get involved in programme and wider organisational projects.
• Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes.
• Attend programme and whole team meetings and team days.
• Maintain and champion a girls-centred way of working.

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work.
• You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses.
• You are comfortable facilitating training sessions and workshops in person or online.
• You have project or programme management experience and are able to prioritise conflicting priorities.
• You are target oriented and will work towards achieving objectives and key results (OKRs) for the region.
• You are a fast learner and able to take on a busy schedule of work from the onset.

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations.
• You have safeguarding knowledge and experience.
• You have experience of Salesforce or another CRM system.

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

Benefits

• Pension scheme; employer contribution of 3% and employee of 5%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & development

• Annual training budget upon completion of your probation period (pro rata)
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training.

The way we work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period.

OUR VALUES

• We are young-person centered: our work and our decisions are centered around the girls and young women that we serve.
• We are curious: we listen, we learn, and we do something about it.
• We are unashamedly ourselves: we are authentic and celebrate each other for who we are.
• We are ambitious and courageous: we know that might mean doing things differently or taking a risk. We acknowledge our strengths and when we need help.
• We believe in the power of connection: that we can achieve more by working together.

YOU CAN'T BE WHAT YOU CAN'T SEE

We want to ensure that our team is inclusive and representative of the girls we work with, so we particularly welcome applications from individuals who have experienced of one or more of the following: being from a low-income family; have received free school meal; being the first in your family to go to University; identify as Black, Asian or another ethnic minority background. We have an active and cross organisational Equity, Diversion and Inclusion Strategy in place. We are a proud supporter of Show the Salary and The Halo Code.

Please visit our website for the candidate pack and ainstructions on how to apply.

Location: Stratheden Parade, London SE3

Salary: Hospice Band 3 - £24,236.88 - £26,921.89

Hours per week: 35

We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.

We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.

We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.

These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.

This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.

General Statement of Duties:

To significantly increase the hospital’s voluntary income (primarily unrestricted) through the development and management of mid-value fundraising appeals, stewarding mid-level donors, regular donors, and fundraising committees with some event support.

The success of this role will be dependent on developing excellent relationships with our fundraising committees and regular donors. This role will work in conjunction with a small, dedicated team in London to provide fundraising, communications, and events support to two dedicated community fundraising groups.

Key Criteria for success:

· Develop excellent working relationships with Hospital’s fundraising committees, and in-aid of supporters.

· Provide finance, event, admin, and communications support to our committees.

· Represent SJEHG externally at community events, St John activities, and committee organised events.

· Work under the supervision of the Executive Head of UK Office on developing and implementing detailed planning and milestones for the key objectives of the fundraising plan relating to mid-value appeals.

Main responsibilities:

· Manage the key relationships with the Guild fundraising committee and the SOA fundraising committee including communication, administration, and event support. One day per week will be set aside by the post holder to conduct and manage Guild responsibilities and tasks.

· Manage the key relationship with the Knights Templar sub-groups, and the County Priory Groups across the UK.

· Represent SJEHG externally at community events and in aid of fundraising activities.

· Establish and manage excellent client care for all relevant donors. Ensure that timely, effective, appropriate acknowledgement and recognition of gifts are provided to the donors.

· To be responsible for ensuring electronic records are up-to-date and accurate.

· To devise, implement and manage an effective regular giving strategy, under the supervision of the Executive Head of UK Office, with the aim of growing regular giving income, and undertake monitoring and evaluation.

· To steward the mid-level donors (£500 to £4999), ensuring the highest possible levels of donor care.

· To work in partnership with colleagues to identify individual donors that could be cultivated and moved to the major gift team.

· Assist colleagues with the content for the Jerusalem Scene newsletter

· To work under the supervision of the Executive Head of UK Office to develop appropriate income targets and expenditure budgets relating to committees, individual donors, and appeals.

· Manage Shopify store online and Merchandise management. Fulfilling orders and using the opportunity to steward donors.

· Thanking and stewarding donors within the remit (under £10,000).

· Work with the Jerusalem team as appropriate.

General Responsibilities:

1. All staff are expected to report for work on time and fulfil their hours of duty, from time to time some flexibility may be required to meet the needs of the job and this may be outside regular hours of work.

2. Staff of the Hospital Group who do not have a uniform are expected to wear appropriate business dress. Jeans are not considered appropriate attire.

3. Smoking is only permitted in the designated smoking areas and only during official break periods.

4. All staff will abide by confidentiality rules and will not disclose any information on the workings of the Hospital Group, the staff or patients, except in certain circumstances where express permission is given as per the Confidentiality Policy.

5. Staff are expected to always comply with the requirements of Health and Safety regulations and to take responsibility for the health and safety and welfare of others in the working environment, ensuring that agreed safety procedures are carried out to maintain a safe environment.

6. The Hospital Group is committed to equality and all staff are expected to treat colleagues, and visitors with dignity and respect, regardless of their ethnic background, religion, race, gender, age or sexual orientation.

7. All staff are expected to familiarise themselves with the requirements of the Hospital Group policies and procedures for staff.

8. All appointments are subject to pre-employment health screening.

9. The job description gives a general outline of the duties of the position and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation with the member of staff.

10. Any other duties as designated by your manager, and which are commensurate with the grade.

Person Specification:

Essential

· Excellent verbal and written communication skills.

· Excellent influencing skills – able to use tact and diplomacy to develop effective working relationships both internally and externally.

· Proven experience in community and events fundraising.

· Demonstrable record of building trusted, long-term relationships with fundraising volunteers.

· Commitment to the highest standards of volunteer and supporter care.

· Demonstrate record of achieving income targets.

· Highly motivated with the ability to take the initiative on implementing and advancing committee plans.

· Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands, and meet tight deadlines.

· Excellent attention to detail.

· High degree of computer literacy including the ability to use word-processing, spreadsheet, email.

· Familiar with donor databases with an understanding of data analysis, queries and reports.

· Commitment to team working and sharing the department responsibilities.

· Ability to work flexible hours, including occasional weekend and evening work at events.

· Commitment to the mission and values of St John of Jerusalem Eye Hospital.

Desirable

· Proven experience of raising funds in the healthcare/medical research arena.

· Experience of raising funds for overseas work.

· Familiar with Raisers Edge database.

· Institute of Direct Marketing diploma or equivalent fundraising qualification.

· Events management experience.

Fundraising Manager 

We have a fantastic opportunity at a highly respected and successful Charity for a Fundraising Manager to become part of a growing team, in a role which you can really make your own from day one. 

Position: Fundraising Manager 

Location: Hybrid/West London 

Salary: £37,500 - £40,000

Contract: Full time, Permanent 

About the role 

Part of the senior management team, as Fundraising Manager, you will be responsible for generating vital income from a variety of sources, including community fundraising, individual giving, corporate partnerships, legacy donors, and trusts and foundations. 

This is a unique opportunity to work closely with the CEO, the Marketing & Communications Team and with Admin Support to build and shape the fundraising department from the ground up.

You will be provided with mentoring and support from a focused and driven Management and Trustee team with excellent internal & external fundraising expertise and training available to help you succeed and thrive in your new role.

Some of your key responsibilities will include: 

• Community Fundraising 

• Individual Giving 

• Corporate Partnerships 

• Legacy Giving 

• Trusts and Foundations 

• CRM Database Management 

• Donor Relations 

• Financial Management 

As Fundraising Manager, you will have the following skills and experience: 

• Demonstrable experience and success in one or more of the following types of Fundraising - Community, Corporate, Legacy, Individual Giving or Trusts and Foundations. 

• Related field or equivalent experience in, Business, Marketing, Non-Profit Management, a related field or equivalent experience.

• Awareness of legislation surrounding Direct Marketing and compliance with the Fundraising Regulator's Code of Fundraising Practice. 

• Strong knowledge of donor development and customer service/supporter care principles. 

• Sound knowledge of GDPR and its impact on fundraising. 

• Experience in prospect research, identifying funding opportunities, and writing tailored applications. 

• Demonstrable experience of working in a fundraising team. 

• Experience in developing and implementing community fundraising initiatives. 

• Experience in creating and managing donor acquisition and retention campaigns. 

Other roles you may have experience of could include: Fundraising, Fundraising Manager, Senior Fundraising Manager, Corporate Fundraising, Trusts and Foundations, Legacy Giving, Community Fundraising, Individual Giving, Fundraising Management, Corporate Partnerships Manager. 

You may also have a recognised qualification in Fundraising. 

Please note: This role is being advertised by NFP People on behalf of the Charity. 

Cosmic supports the children’s and neonatal intensive care units at St Mary’s and Queen Charlotte’s Hospitals in London. The charity funds vital medical equipment, provides family support services, and enables staff training and education. Cosmic also contributes to groundbreaking research to improve care for critically ill children and babies. Through these efforts, the charity helps deliver exceptional care and emotional support to families during challenging times.

At Cosmic the Service Delivery Manager role will be pivotal in enhancing collaboration between Cosmic and NHS units across two hospital sites. This newly created role focuses on managing critical service delivery projects and campaigns.

Key responsibilities include building relationships within the PICU (Paediatric Intensive Care Unit) and NICU (Neonatal Intensive Care Unit), promoting Cosmic’s mission, and managing health campaigns and projects. The postholder will also implement data metrics to assess service impact and report findings to stakeholders.

The ideal candidate will possess strong project management skills, experience in stakeholder engagement, and a knack for data analysis. This role offers the opportunity to work with a small but very supportive and motivated team at a crucial and exciting time of growth.

About Us

At Share Community, we work with disabled people in South West London who need extra help and support to realise their dreams and aspirations. We are a registered charity and centre for training and wellbeing, providing a range of programmes and activities for adults with learning disabilities, autism, physical disabilities, mental health and other support needs. 

We aim to help people live happier, healthier and more independent lives and make their own choices, focusing on what they can do, not what holds them back. We believe that everyone has something to offer their community, whether it be in employment or as active members of our society. 

We are now looking for a Fundraising Manager to join our team on a full-time, permanent basis, working 35 hours per week. Some flexibility around days and hours worked can be considered.

The Benefits 

• Salary of £35,514 per annum 
• Pension scheme with 5% employer contribution 
• 25 days’ annual leave per year, increasing by one day per year up to a maximum of 30 days 
• An extra day off for your birthday 
• Free 24/7 Employee Assistance Programme for employees and their families 
• Free and full access to Headspace (a mindfulness and meditation app) 
• Season ticket loan 
• Cycle to work scheme 
• Remote working options 

This is an incredible opportunity for an enthusiastic and talented fundraising and individual giving professional to join our ambitious organisation.

Working with a passionate team, you’ll be making a vital contribution to improving the lives of adults with disabilities, supporting their journey towards greater independence and happiness. 

What’s more, our Investors in People Gold and Investors in Volunteering accreditations demonstrate our dedication to our people and you’ll be joining a welcoming working environment, surrounded by people who support you, challenge you and inspire you. 

So, if you’re ready to drive meaningful change and become a pivotal part of our mission to create a world where everyone is valued and included, then apply today.

The Role 

As our Fundraising Manager, you will take on a key role, creating the income we need to undertake our vital work supporting disabled people. 

We are looking to further develop and diversify our income streams beyond Trusts and foundation and focus on increasing donations from individuals with an interest in our cause. 

Growing our individual supporter base, you will recruit new supporters and build on the excellent foundations laid by our outgoing Community Fundraiser to raise our profile amongst our neighbours. 

You will provide outstanding relationship management and donor care to supporters, ensuring they are recognised and thanked for their contribution. Additionally, you will develop and deliver fundraising operational plans, helping to create fundraising materials that encourage and support fundraising potential.

About You

To be considered as our Fundraising Manager, you will need: 

• Experience increasing fundraising income from individuals and achieving income targets 
• Experience of the effective stewardship of charity donors 
• Project planning and management experience 
• Experience managing and hitting budgets 
• Knowledge of fundraising good practice 
• An excellent understanding of donor stewardship and relationship management 

Please note, this role will be offered to the successful candidate subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. 

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

How to apply 

Please send us your CV and a cover letter. In your letter, please tell us: 

• What attributes would an effective and successful Individual Giving Fundraiser have at a charity like Share? 
• What would be your top three priorities for growing individual giving at Share? 
• Who would be your key allies within Share to grow our individual fundraising? 

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

We look forward to receiving your application. 

About Brightside

Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.

Role overview

The Data and Insight Manager will be responsible for monitoring and evaluating quality and impact across our mentoring programmes. The postholder will work closely with our Programme Managers to build evaluation frameworks that reflect our partners’ objectives and support the delivery team to plan projects that deliver on the partners’ target outcomes. The postholder will lead on analysing end of project survey data, drawing insights and recommendations and using these to write and deliver end of project evaluation reports. The Data and Insight Manager will monitor impact and outcomes across our portfolio and support our Senior Leadership Team to understand the impact our projects are having across our mentoring portfolio.  This is a varied role, suited to candidates interested in using data and insights to improve processes and articulate impact to a wide range of audiences.

Responsible for

• Creating evaluation frameworks for our projects based on logic modules, ensuring our mentoring delivery is outcomes-driven
• Collaborating with the programme delivery team to ensure partner aims are embedded in evaluation frameworks alongside our organisational Theory of Change
• Creating and maintaining Power BI dashboards to oversee end of programme and termly impact data
• Sharing start of programme data with the delivery team to encourage in-project changes based on findings
• Analysing quantitative and qualitative data to use in evaluation reports and to support wider organisational activity
• Writing end-of-project evaluation reports, using data to make recommendations
• Overseeing the efficiency and accuracy of our data collection tools
• Proofing and testing evaluation surveys to ensure accuracy of questions and survey logic
• Reviewing and improving our evaluation planning and reporting templates as appropriate (including focus group templates and documentation)
• Delivering focus groups and/or interviews as required by project evaluations or wider organisational impact reporting
• Termly data analysis of outcomes across our portfolio to track impact progress
• Working with the fundraising team, using our data and case studies to bring our impact to life
• Using our significant qualitative and quantitative data to explore hypotheses
• Identifying patterns or results that help us to understand our impact and key drivers to ensure a high-quality experience for our mentees and mentors

Accountable for

• Evaluation processes – embedding systems to collect essential information and context from the programmes team for writing evaluation reports
• Embedding learning – ensuring that there are systems in place for project learning to be captured in future project plans
• Accurate data collection – ensuring that all surveys are set-up correctly and that data is gathered accurately

Team working

• You will be line managed by the Senior Programme Manager
• You will work closely with the programmes team to gather partner aims and objectives to support evaluation frameworks and reports
• You will work closely with the fundraising team to support their work in communicating our impact

Essential criteria

To be successful in this role, you should:

• Be strongly aligned with our mission
• Embrace Brightside’s values and contribute to a positive staff culture
• Understand the challenges faced by young people in education and careers
• Significant experience in evaluation methodologies, such as logic models and Theory of Change
• Significant experience in creating and using Power BI dashboards (or similar systems) to analyse data
• Demonstrate a strong track record in data analysis
• Significant experience in evaluating a project or process from start to finish
• Be comfortable working with stakeholders from non-analytical backgrounds
• Strong writing and editing skills with attention to detail
• Have experience of monitoring impact and project outcomes across several projects
• Demonstrate a strong track record of translating complex findings into accessible reports and presentations for a wide range of audiences
• Be solutions-focused with the ability to work through challenges with others
• Be able to use creativity to find stories in project data
• Have excellent organisation and prioritisation skills
• Be able to manage competing deadlines

Desirable criteria

We are especially interested in candidates who:

• Have experience using Salesforce or other CRM software
• Have experience of using project management software such as Monday .com for tracking deliverables
• Knowledge and understanding of social mobility and/or the fair access sector
• Experience of integrating youth voice into evaluation methodologies
• Have experience in facilitating focus groups and interviews

A DBS check at the enhanced level will be required for successful applicants

Your development

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff. Your line manager will work with you to create a personal development plan to support your growth and career progression.

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.

Salary and benefits

Salary: £30,400-£35,900

Contract: Fixed-term (ending 31 December 2025)

Hours of work: 37.5 hours a week (full-time)

Holiday allowance: 25 days

Other benefits include:

• Three days additional leave between Christmas and New Year
• Three days of volunteering leave
• Tenancy deposit loan scheme
• Up to one month ‘work from anywhere’ policy
• Employer pension contributions
• Flexible working hours
• Regular staff socials
• Option to buy up to five additional days of annual leave

Application instructions

• Submit an answer via CharityJob to the following question: ‘Can you give an example of how you've used data to drive decision-making in a previous role?’ 
• Submit a one-page cover letter, outlining how you meet the role’s essential criteria
• Submit your CV

Applications must be submitted by 8am on Monday 28 October

Applications without a cover letter will not be considered

Successful applicants will be invited to interviews from the week commencing 4 November.

A second interview for successful candidates will involve a task and/or presentation.

Brightside will conduct a blind recruitment process, removing names and gender-identifying features from applications before being reviewed by the hiring manager for shortlisting.

About Brightside

Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.

Role overview

The Senior Programme Manager will lead our delivery team and work closely with the Partnership Manager to ensure that we’re designing and delivering mentoring projects that meet our partner objectives. The postholder will line-manage key staff in the delivery team, delegate programme activity and oversee quality across our portfolio. The postholder will be accountable for engagement across our portfolio and for ensuring we meet targets and key performance indicators set by our partners for project outcomes.

The postholder will also lead the delivery of Brightside Mentoring, our London based mentoring project that’s currently funded until 31 December 2025. This will involve leading the ongoing design of the project as we learn from each cohort, recruiting young people to take part from across our London networks and reporting to the funder on project progress. Our ideal candidate will therefore be based in or around London, as frequent travel will be required.

Responsible for (our partner portfolio)

• Overseeing project deliverables across our portfolio, ensuring tasks are delegated across the team and that deadlines are met
• Chairing weekly delivery team meetings to stay on top of project launches, delivery updates and upcoming evaluations
• Ensuring that roles and responsibilities for project delivery are clear across the delivery team
• Collaborating with the Partnership Manager to manage our approach to risk across the portfolio
• Collaborating with the Data and Insight Manager to ensure recommendations and learning are embedded into future projects
• Monitoring quality in our project delivery, and developing systems to do this efficiently
• Managing our training calendar, ensuring that mentor and mentee training sessions are staffed as required
• Overseeing our training content, reviewing as necessary
• Acting as an escalation point for challenges that may arise in projects
• Acting as an escalation point for any safeguarding concerns
• Providing monthly reports to the Senior Leadership Team on progress with strategic programmes and the portfolio
• Proof reading end of programme evaluation reports

Responsible for (Brightside Mentoring)

• Acting as Programme Lead for Brightside Mentoring, our London-based mentoring project (currently funded until December 2025)
• Leading the programme design process, embedding learning from previous cohorts and addressing previous challenges through innovation
• Working closely with the Partnership Manager to lead mentee recruitment, ensuring that we’re reaching young people and getting them onto the project
• Attending recruitment events across London, working with contacts in and beyond our network to recruit young people
• Delegating tasks across the delivery team
• Working with the Interim Head of Innovation to recruit volunteers
• Ensuring that all volunteers are trained and DBS-checked before participating

Accountable for

• Engagement across our portfolio – monitoring participation of mentors and mentees, identifying success, challenges and developing strategies to improve engagement
• Programme management processes – ensuring we implement robust programme management processes that lead to success, with clear workflows for the team to follow
• Programme records – ensuring that the delivery team keep accurate records of meetings, updates and learning
• Participant conversion – ensuring that as many young people as possible fully participate in programmes after they sign-up

Team working

• You will be line managed by the Interim Head of Innovation
• You will line manage a Programme Manager and the Data and Insight Manager
• You will lead the delivery team and chair weekly team meetings
• You will work closely with the Interim Head of Innovation and Partnership Manager to lead the Programmes Team

Essential criteria

To be successful in this role, you should:

• Be strongly aligned with our mission
• Embrace Brightside’s values and contribute to a positive staff culture
• Understand the challenges faced by young people in education and careers
• Demonstrate a significant track record in programme management
• Be confident in delegation
• Have significant experience in making data-driven decisions (using insights to inform programme design)
• Have a strong track record in leadership and team coordination
• Have experience of line management
• Be able to build strong relationships and collaborate well with others
• Have excellent organisation and prioritisation skills
• Be able to work to tight deadlines and manage competing priorities

Desirable criteria

We are especially interested in candidates who:

• Have experience using Salesforce or other CRM software
• Have experience of using project management software such as Monday .com for tracking deliverables

A DBS check at the enhanced level will be required for successful applicants

Your development

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff and your line manager will work with you to create a personal development plan to support your growth and career progression.

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.

Salary and benefits

Salary: £35,900- £38,900

Contract: Fixed term (ending 31 December 2025)

Hours of work: 37.5 hours a week (full-time)

Holiday allowance: 25 days

Other benefits include:

• Three days additional leave between Christmas and New Year
• Three days of volunteering leave
• Tenancy deposit loan scheme
• Up to one month ‘work from anywhere’ policy
• Employer pension contributions
• Flexible working hours
• Regular staff socials
• Option to buy up to five additional days of annual leave

Application instructions

• Submit an answer via CharityJob to the following question: ‘Describe a successful programme you managed. What strategies or actions did you take that contributed to its success?’
• Submit a one-page cover letter, outlining how you meet the role’s essential criteria
• Submit your CV

Applications must be submitted by 8am on Monday 21 October

Applications without a cover letter will not be considered

Successful applicants will be invited to first interviews from the week commencing 28 October

Successful applicants from the first interview will be invited to a second interview on the week commencing 4 November. The second interview will include a presentation and/or task.

I’m supporting an environmental, sustainability charity to find their new Marketing Performance Manager. Are you a highly analytical CRM marketing professional with a passion for delivering email campaigns that drive results? The role is offered as a hybrid role, asking for minimum 1 day a month in their London office, or more if you prefer working in an office.

Do you enjoy delving into the details to identify ongoing improvements to digital marketing activity, supporting others around you to continually test, learn and iterate?

The Marketing Performance Manager manages a team of CRM marketers to plan and roll out email marketing campaigns to their broad range of stakeholders, while also building tools and processes that enable the charity to perform at their best. It presents a real opportunity to use your analytical skills to have a positive impact on people and the planet. In this global non-profit, no 2 days are the same, you’ll join a passionate, talented team and have a voice in the day to day.

Your experience:

• Demonstrable experience of driving value through CRM/ customer lifecycle marketing for a complex organisation
• Experience of delivering B2B email marketing campaigns
• Experience training others, someone who can guide a team
• Experience of using marketing automation applications to run complex mailings, with continued improvement and learning integral to the approach.
• Excellent data analysis skills and the ability to distil actionable insight from wide-ranging data. Familiarity with a range of marketing analytics tools including Google Analytics, Hootsuite, Google Data Studios.

If this sounds like you, please get in touch!

- Full-time permanent role

- Hybrid, Minimum 1 day a month in the London office.

- £37,643- £40,000 (dependent on experience)

- 30 days’ holiday (plus bank holidays), generous non-contributory pension provision, life assurance and others.

- Interested applicants must be eligible to work legally in the UK.

Applications will be considered on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Description

Job Title:  Finance Officer

Reports to:                  Office Manager

Location:Borough High Street, London SE1

Contract:                     Permanent

Hours:                        28 hrs per week (over 4 days)

Salary:                         £24,000 (£32,200 FTE)

Background and purpose

Background and purpose

We are the only UK-wide charity for all those affected by a genetic bleeding disorder; a community of individuals and families, healthcare professionals and supporters.  For 70 years we have campaigned for better treatment, been a source of information and advice, and supported people living with long-term conditions.

We want to ensure that everyone affected by a bleeding disorder:

• Lives the best life that they can
• Never feels alone or isolated
• Feels empowered and confident

We do this by:

• Raising awareness about bleeding disorders
• Providing support at all life stages
• Influencing and advocating on policy and access to treatment

More than 36,000 men, women and children in the UK have a diagnosed bleeding disorder, and the number rises every year. Membership of The Haemophilia Society is free and open to all.

The role

• To provide administrative support to the CEO and Office Manager in managing, processing and troubleshooting various accounts and transactions, to ensure income and outgoings are timely and accurately recorded.

Main responsibilities:

• Accurate and timely processing of Invoices on Xero
• Obtaining authorisation of the budget holder for the expenditure 
• Preparing Income batches on Access CRM
• Creating new records on Access CRM
• Managing petty cash transactions
• Processing credit card income 
• Processing credit card expenditure
• Issue invoices to customers based on services rendered and/or goods sold 
• Review and process employee expenses  
• Making bank deposits and keep up records 
• Tracking expenses as they relate to specific projects  
• Validating invoices against items or services received 
• Checking all financial transactions for accuracy 
• Answering calls 
• Provide additional support as required
• Helping with Annual Audit
• Fielding all finance enquiries both internal and external
• Creating DD instructions
• Reconciling account software with the bank account.

Requirements:

• To be successful in this role, you’ll need to have at least some previous experience in a similar role.
• You’ll have an analytical and methodical approach, maintaining the highest levels of accuracy - attention to detail is crucial
• You’ll also have good working knowledge of Office 365, Excel, Xero and Access CRM, or a similar database system.

General:

• Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and the organisation.
• Undertake any other tasks that may be requested.
• Be prepared to travel throughout the UK and to work varying hours including evenings and weekends as required. This post is subject to advanced DBS clearance and appropriate references.

THS is an equals opportunity employer.

Peer Support Group Development Officer - Midlands Area

Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with amazing partners, including M&G plc, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Our values

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.

The Programme Manager role

You will account manage skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management (experience of line managing direct reports)
• Building exceptional relationships with our corporate partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised and not be fazed when your plans need to change to meet schools’ needs (you will always have a Plan B).

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure)
• Training budget

If you join our team, you can expect to receive feedback like this from our students: 

"I see the world of work from a much more different angle now. I was confused before the programme, and I now feel more confident to approach professional people and to engage in conversation with them." 
[Student, M&G plc programmes]

*Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you should consider what you feel is a reasonable commuting distance for the team days in London and visiting partner offices (of which the majority are in London).

To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for including: 

• Account management - working with corporate funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management 

The Project Manager – Hounslow will have the ability to enthuse and inspire businesses to take action to meet the needs of communities across Hounslow.

You will be a highly motivated, approachable self-starter who is able to enthuse a range of stakeholders with the ability to spot opportunities and act on them.

You will work in communities in Hounslow to deliver and manage a range of projects in line with the objectives established by the Hounslow Place Board.

Salary is on the BITC professional level 5 - from £27,945 to £31,050 

Closing date:                              3 November 2024 

Interview date:                            Week commencing Monday 11 November 2024 

Are you ready for a new, exciting opportunity to further develop your career in the charity sector? Join our dynamic team at Street League and make a real difference in the lives of young people across the UK!

We have an exciting opportunity to join our team as a Trust Manager. The role is an integral part of Street League’s Commercial Team and will play a key role in prospecting, developing engagement, making funding applications and stewarding relationships with trusts and foundations, supporting Street League’s work to give young people across England and Scotland a brighter future through secure employment.

Here at Street League, sport is at the heart of what we do and is what makes us successful. We support young people holistically, recognising the inextricable links between wellbeing, health, and employment.

Role:

This is a new post introduced as part of Street League’s strategy for 2024-2027, which has growth at its heart. You will be an integral member of Street League’s philanthropy team which is responsible for raising £3m+ annually from trusts, foundations and major donors. Managed by the Head of Major Giving and working closely with our existing Trusts Manager, you will take a leading role in identifying new trust and foundation opportunities for Street League. You will develop new trust and foundation relationships, growing Street League’s income through compelling proposals. You will also manage a portfolio of existing trust and foundation supporters, building strong relationships and enabling our donors to see first-hand the difference their support is making.

Key details:

Salary: £40,016

Work pattern: Monday to Friday 9am-5pm (36.25 hours per week). Please note that we will also consider part-time, flexible hours or a job share.

Location: Hybrid with 1-2 days per week in Street League's London office (Victoria)

Contract: Permanent

Don't miss this chance to be a part of our mission and help change the game for young people in the UK.

To apply for this role, please submit your application via our online application site by clicking the link below where you will also find the Job Description and Person Specification.

Closing date for applications is Monday 28th October 2024.