Customer Jobs

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re entering an ambitious new phase of growth. This expansion will enable us to deliver our vision – that by 2050, everyone with breast cancer will live and be supported to live well.

This growth phase means we are seeking to make new connections and attract new donors who can make transformative gifts. Gaining new business will be critical. 

As our philanthropy manager, you’ll be integral to supporting income growth within our major gifts fundraising programme. This is a great opportunity if you are a talented major gift fundraiser who has comprehensive experience of successfully soliciting donations from high-net-worth individuals. 

This is an externally focussed, relationship management role, concentrating on securing and maintaining long term relationships with high-net-worth donors. This will include identifying new opportunities to raise funds from prospective donors who could make significant financial commitments. You’ll then be responsible for engaging, cultivating, and stewarding these relationships. 

The role will support a philosophy of proactive relationship building through cultivation and stewardship communications and activities. This will entail maintaining and maximising exiting donor relationships as well as attracting new business from a growing pool of new major supporters. You’ll ensure prospective donors are engaged with appropriate propositions, particularly from our extensive medical research portfolio.   

This role will involve working closely with the head of philanthropy and associate director, philanthropy and special events. Developing good working relationships with the prospect researcher, research communications colleagues and other key internal stakeholders will also be vital.

This is an exciting opportunity for the right individual to join our ambitious team. It will offer the chance to use your skills, experience and enthusiasm to make a significant difference for all people affected by breast cancer.

About you 

We’re looking for a highly self-motivated, innovative relationship manager who has well-developed understanding and knowledge of philanthropy. A natural and confident networker, you’ll be an exceptional communicator who thrives on making new business connections and building relationships with first time major donors. You’ll have demonstrable experience of soliciting at least 5 figure gifts from high-net-worth individuals and maintaining those relationships for repeat gifts. You’ll have a track record of meeting challenging income targets as well as experience of being part of high value asks alongside senior colleagues and/or senior volunteers

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.  

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9.00am on Friday 12 July 2024

1st Interview w/c Monday 22 July 2024

2nd Interview w/c Monday 29 July 2024

Scope are looking to appoint a Retail Shop Cover Manager (Known internally as Retail Divisional Support Manager) based in the Yorkshire and Humberside area and supporting a number of Scope shops in this area. 

The Retail Divisional Support Manager involves working closely with the Divisional Managers to enable our shops to trade when there are vacancies or sickness. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit. This role will involve running various shops and travel across the division.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

AsRetail Divisional Support Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely with the Divisional Management Team. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving an Equal Future for disabled people. A willingness and flexibility to travel to any location in the division is essential.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent, 35 hours per week

Based in Yorkshire and Humberside area and supporting Scope shops in this area including Anlaby, Batley, Morley, Scarborough and Whitby.

It is therefore essential that you can travel within this geographical area and a car allowance will be provided.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an Equal Future for disabled people.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to a DBS check.

Salary:  £30k - £35k FTE depending on experience

Contract: Permanent

Hours:                                Full-time in term time (part-time considered). Reduced hours in school                                          holidays (exact hours are negotiable)

Location/Travel:                Hybrid. Predominately home based with up to 8 days travel per month.                                    This will include one office day per week in the Bristol area.  Additional travel to member schools will be UK-wide and may include occasional overnight stays.          

IDPE operates a home-working business model and does not use a permanent office.  The team meets regularly across the Bristol area.

IDPE is a membership organisation, supporting fundraising and engagement professionals in schools.  We pride ourselves on having a thriving and engaged community and, as membership manager, you will play a pivotal role in supporting and expanding our community.  This is a relationship management role which requires an engaging, enthusiastic and passionate communicator able to build relationships at all levels, listen to the needs of members and work across the business to ensure these needs are being met.

Key Responsibilities:

Member engagement

• Together with the membership administrator, you will be a primary point of contact for members across the UK and internationally
• Member satisfaction is our highest priority, and you will be speaking to members daily, monitoring forum discussions, identifying key discussion themes at meetings and working with internal staff to ensure IDPE continues to meet the needs of its members  
• You’ll get to know members personally and will be able to understand their challenges and areas of interest, signposting them to relevant services and resources.  You will also identify potential gaps in our services and will work across the business to ensure we meet the needs of all members
• An analytical approach to member engagement is required as you will be responsible for the analysis and interpretation of engagement data, using this to develop an engagement strategy and encourage member participation

Member acquisition

• You will work with the CEO on developing and managing the member acquisition strategy and pipeline, researching prospective members, and managing the relationship through to membership
• You may be asked to represent IDPE at external events or conferences, identifying and connecting with prospective members
• You will work with marketing to communicate member benefits to prospective schools
• Together with the membership administrator you will manage the new member onboarding process, conducting welcome calls and initiating regular follow-ups to ensure new members are engaged and knowledgeable about our services

IDPE’s member acquisition strategy is based on relationships.  We do not cold call or hard sell but build on introductions and approaches from schools interested in joining.

Volunteer stewardship

• You will be responsible for building and managing a nationwide network of volunteers, encouraging their involvement in the member engagement and acquisition process
• IDPE hosts 12 regional meetings and specialist forums, across the UK each term.  You will be responsible for ensuring these happen, working with volunteers to create relevant and engaging agendas and chairing meetings when required
• You will manage the volunteer recruitment, onboarding and engagement process

Membership strategy

• Membership strategy is led by the CEO but, as membership engagement manager, you will be instrumental in influencing this and will lead its delivery. You will also support the CEO in a wide range of membership activities and projects
• You will be an ambassador for IDPE, representing the charity at internal and external events, chairing webinars and over time will become a subject matter expert on IDPE’s membership
• Your analytical approach will enable you to report on trends, behaviours and challenges, providing data to support your narrative.  You will also work closely with the Finance Director to set and monitor membership targets
• You will be responsible for writing membership communications and for ensuring the membership content on the website remains current
• You will be responsible for leading key membership projects

These tasks are not intended to be exhaustive, but they highlight the major tasks that the post-holder may be reasonably expected to undertake.

Are you IDPE’s next membership engagement manager?

This role would suit someone who loves talking to people and building relationships. IDPE's strength lies in the relationships it has with members and the successful candidate will be a natural people person who loves listening to member stories and facilitating the sharing of expertise and knowledge across the IDPE community. It would suit an individual from a sales/account management, alumni relations, fundraising or member services background.

Essential skills

• Experience in membership, relationship management, fundraising, alumni relations or customer service management with a proven track record of leading the delivery of a high-quality service
• Naturally inquisitive with a keeness to listen to members and find out more about their challenges. You will be someone who loves people and is able to listen, question and empathise with individuals at all levels 
• Strong administrative skills, able to set up and manage supporting processes
• Professional at all times, even when under pressure  
• Able to present information succinctly in oral and written form
• IT literate with experience of MS Office and using a database/CRM to record, review and extract data
• Excellent copywriting and proofreading skills
• Working within a small team will require a flexible approach to duties and a willingness to support others with a variety of tasks

Please note: all IDPE staff are expected to attend the IDPE Annual Conference.  This will involve a three day/two night stay each May/June.  The next conference will be on 11-13 May 2025 at Celtic Manor Resort in Newport.  

 

Do you have a desire to end loneliness and improve the wellbeing of older people? Are you familiar with the Greenwich borough and the struggles of its older residents?

We have an opportunity to work on a new project as our Befriending Development Coordinator.

You will work closely with Greenwich residents aged 50 years + and other relevant stakeholders to enable a programme of services, events and activities which seek to improve their health and wellbeing. It will target those who are lonely, isolated, and living in disadvantaged parts of the borough.

This post is based in our offices at Sherard Road in Eltham but will involve work across the borough of Greenwich so the ability to travel easily is important.

If you possess these skills and want to be part of a rewarding project we would love to hear from you. Further information about the post and application forms can be found on our website.

Role: Poppy Appeal Manager – SE London

Location: Hybrid, Haig House, Southwark

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,910 to £36,072 per annum (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in South East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

 

You will be expected to travel regularly in the course of your work including regularly round South East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 17th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.

This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.

The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.

We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.

This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.

About the role 

Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.

The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.

By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.

They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.

More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.

If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.

Duties and responsibilities

Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:

• Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
• Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
• Representing London in group forums, sharing learnings and best practice with other Smart Works centres
• Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
• Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
• Accountability for the management, retention, development and growth of London volunteer community
• Safeguarding Officer for London and the Smart Works Group

Person specification

Essential Criteria

• Excellent interpersonal skills with an adaptable style to suit different people and situations
• Experience managing a team
• Comfortable working in a fast-paced, client-focused environment
• Proven record delivering results against ambitious targets and KPIs
• Strong experience leading change and delivering innovative solutions to complex problems
• An understanding of safeguarding requirements for a charity like Smart Works
• Confident public speaker, with experience of representing an organisation to external stakeholders

Desirable Criteria

• Experience working with and managing a community of volunteers
• Experience managing data collection and producing reports for senior staff and trustees
• Experience as a Safeguarding lead or Officer
• Understanding of the UK employability sector

General duties of a Smart Works staff member

• Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
• Adhere to our policies and procedures and be an ambassador for our charity
• Play your part in ensuring that each woman who comes through our door is treated with respect and empathy

Benefits, terms, and conditions

• Full-time role
• Salary of £38,000 - £40,000 depending on experience
• Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
• The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
• There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
• 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
• Positive working environment with investment in training and progression
• VIP access at Smart Works sales, events and pop-up shops
• All successful applicants must provide references and complete a satisfactory Basic DBS check

How to apply

Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.

• Why do you want to work for Smart Works? (Max 350 words)
• What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
• How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
• Is there anything else you would like to share? (Max 250 words)

Closing date for applications 5pm Thursday 11th July.

First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.

Second Round interviews will be Monday 29th July, in person at our London Office. 

Role to start in September 2024.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.

Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

 The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 8th July 2024

Interviews: Thursday 11th July 2024

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The London School of Economics Students Union is looking for a highly organised, efficient, and motivated individual to help provide high level executive and administrative support for the unions chief executive officer, officer team and senior leadership team. 

You will provide high level executive support, including diary, meetings and agenda coordination, inbox management, minutes and note taking, creating briefing notes and reports, and managing actions trackers.

In addition, this role will provide administrative support for special projects for the senior leadership team. 

You must have a proven track record in delivering excellent project management skills, able to work across teams and to drive projects forward.
 

In particular this role will support the Head of Communities and Partnership coordinate the partnership and department delivery programme of work with LSE academic departments.

We are looking for someone who is highly organised with strong, communication and relationship building skills with the ability to build professional relationships with a wide variety of individuals, internally and externally. Reliability and a can‐do, proactive attitude are necessary as well as a desire to work in a fast-paced dynamic exciting organisation.

If this sounds like you please apply!

Why apply?
 

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
 

Benefits and Perks
 

In return for your passion and experience we offer:
 

-        25 days of holiday per year (pro rata)

-        Additional closure periods at Christmas and Easter

-        Free LSE Students’ Union gym membership (including advice from dedicated professionals)

-        Cycle to Work scheme enabling significant savings on bicycle purchase

-        Access to LSE staff training courses

-        Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

-        Flexibility for work-life balance

-        Interest-free travel loan

Recruitment 
 

Our recruitment processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in three stages:

·   Part 1 (Supporting statement) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.
 

·     Part 2 (CV) outlining your career history to date.
 

·    Part 3 (Equal Opportunities Monitoring and Contact Form) is personal information. It helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. 

This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Previous applicants need not apply.

Please send us a CV, complete a supporting statement outlining how you meet the persons specification of the role along with equality monitoring form which will be seen by our human resources team.
 

·  The closing date for is Monday 5 August 2024 by midnight.
 

·  Shortlisting Monday 19 August 2024.
 

·  Interviews and assessments on Thursday 22 August 2024

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 

A fantastic opportunity has arisen with a health membership charity for a Head of Finance and Operations on a full-time, permanent basis. You will manage all finance related activities including monthly management accounts and end of year statutory accounts. You will also manage payroll as well as some transactional HR to ensure prompt onboarding and issuing contracts. Additionally, you will manage outsourced contractors to deliver robust and reliable IT, CRM and audit services and all operational services to ensure the charity maintains a safe office environment.

Please note, this organisation offers hybrid working with 1-2 days per week required in the office.  

Additionally, they may consider the role being done over 4 days for the right candidate. Please note, the salary on offer is the FTE.

As Head of Finance and Operations, you will:

- Be an active member of the senior management team working across boundaries to collaborate with other Heads and support the CEO to deliver the charity’s annual operational implementation plan

- Produce both statutory accounts and monthly management accounts

- Lead the annual budgeting process, contribute to the annual business planning activities and provide strategic financial advice in verbal and written format to the CEO, Trustee Board and Council

- Manage internal operations including IT

The successful applicant will:

- Have significant demonstrable experience in finance within the charity sector, in a similar role

- Be fully qualified (hold a Professional Chartered Accountancy Qualification)

- Have QuickBooks experience

- Have a solid understanding of Charity SORP

- Have excellent communication skills, both written and verbal

- Have experience managing and reviewing outsourced contracts for services such as IT

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

6 Month Fixed Term Contract until December 2024

Full Time

37 hours per week to include some weekend working

£25,253.25 per annum - with annual progression up to £25,963.02 per annum

Location - Exmouth Shop

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

We are looking for a Temporary Shop Manager to work alongside the Assistant Shop Manager in our Exmouth shop on a 6 month Fixed Term basis. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Team in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service over the summer months.

We are looking for someone who loves working with people and has the ability to lead, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop team to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

This vacancy closes at midnight on Thursday 25th July. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Thursday 11th July.

Interview date to be confirmed.

IN2

We are launching our external training scheme nationally & have an exciting opportunity for a talented and enthusiastic individual to join Victim Support as a Client Account Manager.

We are looking for a dynamic individual to play a vital role in the success of this new initiative, which will see organisations who sign up become part of a network of organisations who want to ensure victims of crime are understood, listened to and given the best support possible.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is 12 months fixed term, home based, working 37.5 hours per week Monday-Friday 9am-5pm. Travel within England and Wales may be required.

As the Client Account Manager, you'll be instrumental in building and nurturing relationships with organisations who we deliver training to. Your responsibilities will include understanding their needs, serving as their primary contact for inquiries, and researching new opportunities. A key focus of the role will be promoting training options to universities, the private sector and other organisations and services.

This is a challenging yet rewarding role, providing an excellent opportunity for the right person. Previous account management experience is not a prerequisite. Instead, we value transferrable skills such as marketing, sales, community development, community engagement or stakeholder management. Regardless of your background, if you believe you have what it takes, we're eager to hear how you can contribute to the success of this role.

You will need:

• Enthusiasm and a flare for building rapport with a wide range of people
• Excellent time management and prioritisation skills
• Strong communication skills and confidence in speaking to professionals on the phone, virtually and in meetings
• Exceptional listening skills and the ability to disseminate important information to stakeholders
• Meticulous attention to detail and excellent customer service skills
• The ability to think on your feet and be creative and innovative in developing new ideas and ways to engage with external organisations

If the opportunity to be part of this flagship scheme excites you and you think you're up for the challenge, we'd love to hear from you.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Join the National Portrait's Gallery’s Development team as Fundraising Manager, Grants. You'll work closely with the Senior Fundraising Manager, Grants and Legacy Giving to support the delivery of an ambitious and exciting fundraising programme and raise income through grant-giving bodies, including Trusts and Foundations, statutory funders, and corporate foundations.

The postholder will seek to secure critical support for budget-relieving activity taking place across the Gallery, including learning and engagement and exhibitions, as well as support for acquisitions, special projects, and capital works. They will make a significant contribution to ensuring exemplary relationships with grant-makers and their representatives, and actively cultivate prospects to increase support for the Gallery.

The Fundraising Manager, Grants will work with the Senior Fundraising Manager, Grants and Legacy Giving to develop and implement a strategy for grants fundraising and support ongoing stewardship of funder relationships.

The postholder will also support the Gallery’s ambition to grow legacy giving as part of the wider team objectives.

Key Experience, Skills and Criteria:

Essential

• Proven track record of soliciting donations from Trusts and Foundations, and statutory funders.
• Experience of engaging a wide range of stakeholders and excellent relationship management skills.
• High level of proficiency working with standard business software including MS Office applications (Word, Excel, Outlook, PowerPoint).
• Working knowledge of CRM databases such as Tessitura.

Desirable

• Experience of working within an arts/heritage environment.
• Experience of working on/knowledge of an acquisition campaign and/or National Lottery Heritage Fund application.

Skills

• Excellent written skills, with the capacity to produce clear and accurate documentation.
• Ability to craft compelling cases for support and to communicate effectively through face-to face meetings and written proposals
• Strong interpersonal skills with the ability to quickly establish credibility and good working relationships with internal and external stakeholders.
• Attention to accuracy and detail in all aspects of work.
• An ability to plan and manage own workload, adapting to changing conditions when necessary. 
• An interest in and commitment to the long-term success and development of the Gallery.
• Ability to work independently as well as collaboratively with colleagues.
• Demonstrates passion and approaches work in a positive, enthusiastic way.

Criteria

• A flexible approach to working hours, including occasional early mornings and evenings.
• A strong commitment to equality and diversity with the ability to balance differing needs.
• Keen interest in the mission and purpose of the National Portrait Gallery and building its relevance for contemporary audiences, and in the long-term success of the Gallery. 

Support the charity on all aspect of volunteering within the Trussell Trust and across the food banks network. This position is accountable to assist with the delivery of the volunteering strategy and promoting excellence in best practice alongside celebrating the impact and contribution of volunteers.  

Role responsibilities 

• Coordinate the implementation of volunteer focused systems across the Network (e.g. Assemble and Peakon), facilitating access for all and providing ongoing support as needed 

• Proactively engage with team across the charity to promote and enable a positive culture of volunteer engagement that values the contribution and impact of volunteers

• Coordinate an effective, engaging volunteering programme for the charity’s key corporate partners 

• Develop regular, engaging communications that amplify the voice and impact of volunteers, shared across the charity’s internal and external communication platforms

• Provide expert, specialist support to Trussell Trust staff and the Network on the recruitment and management of volunteers in line with volunteering and EDI best practice through guidance, resources, training and the Helpline

• Line manage a team of volunteers, leading on their development and recognition.

Person Specification 

Technical skills and minimum knowledge: 

• Working with volunteers or as a volunteer 

• Work as part of both linear and matrix teams, both internally and across organisations. 

• Working knowledge of CRM and/or VMS systems. Ability to interrogate database and reporting systems to produce and analyse statistics and reports on volunteer activity. 

• Manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

Behaviours and competencies: 

• An effective communicator, verbally and in writing, able to share complex information in an accessible way to a range of audiences.

• Demonstrates strong interpersonal skills when working through challenges or conflict, doing so in a positive and solutions-focused way

• Role models inclusive behaviours and values 

• Demonstrates a strong willingness to learn, especially in areas of volunteering best practice, GDPR and safeguarding 

• Demonstrate a commitment to the values of the Trussell Trust. 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.