Customer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to bring your expertise, skills and experience to a highly respected, growing UK charity?
Bereavement Support Practitioner
Hours: 30 hours per week
Rate: £33,072 per annum pro rata fixed term contract to 31 March 2025
Reporting to: Bereavement Support Team Lead for Glasgow Hospital Service
Base: NHS hospital sites across Greater Glasgow and Clyde and Child Bereavement UK’s Family Centre in Finnieston, Glasgow
In 2017 Child Bereavement UK was commissioned by NHS Greater Glasgow and Clyde with funding from Glasgow Children’s Hospital Charity to provide bereavement support for families bereaved of a baby or child, and training and support for hospital staff.
Child Bereavement UK is looking to recruit Bereavement Support Practitioners to join the Glasgow Hospital Service Team. The team supports the Bereavement Support Team Lead in the provision and evaluation of a service that ensures families and professionals can access high quality bereavement support in situations where a baby or child has died or is dying, with specific responsibility for providing bereavement support in individual, couple and group settings, and assessing the needs of siblings. To contribute to the training and support of professionals whose roles bring them into contact with bereaved families.
Applicants should have a recognised, health, social care, or counselling qualification, experience in working with parents, children and families, excellent communication skills and be passionate about supporting bereaved families and those whose roles bring them into contact with these families.
The successful applicants will be required to complete a PVG check.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Closing date: Wednesday 17th July 2024
Interviews will be held at the Royal Hospital for Children – Tuesday 23rd July 2024
Applications will be reviewed, and interviews offered, on an ongoing basis. We reserve the right to close the role prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Child Bereavement UK is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
Inclusiveness: We are inclusive of and respectful to all our stakeholders – including beneficiaries, supporters, volunteers and colleagues – in our attitudes, behaviours and activities.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supporter Care Manager
Reporting to: Director of Fundraising
Hours of work: 37.5 hours per week
Salary: £35,000 per annum
Closing Date: 12 July 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team.
The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.
The successful candidate will be expected to:
- Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
- Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
- Ensure that the best donor experience and journey is in place across all income lines.
- Work closely with the Database Manager to identify and implement process improvements and where possible system automations.
- Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
- Provide timely and accurate reporting to the Director of Fundraising.
- Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Work in a hybrid model of some days in the office and others from home.
Required experience, knowledge, skills and characteristics:
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
- Experience of managing a team to deliver excellent supporter or customer care.
- Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
- Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
- Strong organisation and evaluation skills and ability to prioritise workflow and resources.
- Desire to exceed expectations and deliver the best supporter experience and journey.
Desired experience, knowledge, skills and characteristics:
- Experience of training and mentoring others to ensure the best donor experience.
- Automation of imports from various fundraising platforms.
- Experience of mapping donor journey and fundraising logistics processes.
- An understanding of Direct Mail processes and logistics.
- A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.
Company benefits
- Annual leave 25 days plus bank holidays
- Non-contributory life assurance scheme
- Standard Life pension scheme with Company contributions starting at 3%
- Employee Assistance Programme - offering free 24/7 support & counselling and advice
The client requests no contact from agencies or media sales.
We are recruiting a Support Coordinator to join our Herts Haven Cafe team.
Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?
If the answer to all of these is yes, we want to hear from you.
Job title: CYP Mental Health Support Worker – Herts Haven Café
Reference Number: 214
Salary scale: £28,900 FTE pro rata - £3,083 per annum (based on 4hrs)
Reports to: Senior Lead – CYP
Based: Ware
No. of hours: 4 Hours per week (Wednesday 15:00 – 19:00)
Contract: 12 months fixed term contract, with the possibility of extension
Café opening hours are:
Wednesday 15:00 – 19:00
About the Project
Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.
We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.
The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:
- To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
- To provide drop in, no referral required, timely support to 10-18 year olds.
- To support children and young people in Hertfordshire to access community based mental health help.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.
About the Role:
The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.
A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.
Key Responsibilities
- To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
- To play a key part in the development and delivery of quality CYP mental health support services.
- To provide consistent and clear communication to the team, working proactively and with initiative.
- To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
- To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
- To ensure that every individual accessing the service receives, safe and trusted support.
- To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
- To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
- To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
- To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is: Sunday 7th July 2024
Interviews will take place on: Tuesday 9th July 2024
Please note: We may close this advert early if we have sufficient applications
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
We are recruiting a Support Coordinator to join our Herts Haven Cafe team.
Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?
If the answer to all of these is yes, we want to hear from you.
Job title: CYP Support Coordinator – Bank (Herts Haven Café)
Reference Number: 197
Salary scale: £12.50 per hour
Reports to: Senior Lead – CYP
Based: Stevenage
No. of hours: 0 Hours contract, flexible work pattern – Wednesday and/or Saturday
Café opening hours are:
Wednesday – 15:00- 20:00
Saturday 12:00 – 17:00
About the Project
Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.
We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.
The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:
- To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
- To provide drop in, no referral required, timely support to 10-18 year olds.
- To support children and young people in Hertfordshire to access community based mental health help.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.
About the Role:
The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.
A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.
Key Responsibilities
- To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
- To play a key part in the development and delivery of quality CYP mental health support services.
- To provide consistent and clear communication to the team, working proactively and with initiative.
- To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
- To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
- To ensure that every individual accessing the service receives, safe and trusted support.
- To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
- To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
- To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
- To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is: Sunday 7th July 2024
Interviews will take place on: Tuesday 9th July 2024
Please note: We may close this advert early if we have sufficient applications
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Training and Partnerships Officer
Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024
Salary: £22,400 pa (pro rata to £28,000 FTE)
Job Reference: TPO1 (Please quote this on any correspondence)
The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.
We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.
This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn. CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.
CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.
The role
Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer.
The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills. The main responsibilities of the role include:
- To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
- To support successful contract and stakeholder management related to the training partnerships and training contracts.
- To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.
It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.
The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role.
We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession.
About CILIP
The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.
This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.
Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations. Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.
Why work for CILIP
- Hybrid working
- 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
- Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
- Access to CILIP’s Employee Assistance Programme
- Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
- The option to buy up to 5 days' additional annual leave
- Cycle to work scheme
- Contribution to eye tests and flu jabs
Registered Charity No 313014
Please send a CV and supporting statement detailing your relevant skills and experience by 11:30pm on Sunday 28 July 2024
Interview dates
• Interviews (virtual) will be held on Tuesday 6 August 2024 and Wednesday 7 August 2024 via Teams
CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups.
If you need any reasonable adjustments for any part of the recruitment process please do let us know.
The client requests no contact from agencies or media sales.
Do you know your way round online shopping sites like eBay and have a real desire to learn more about e-commerce? Then join Shelter as an E-Commerce Assistant and you could soon be embarking on a rewarding apprenticeship that will enable you to further develop.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
It’s an exciting time to be joining Shelter. There’s a lot of change happening following the launch of our new brand, which has re-positioned the organisation and set the base for us to tackle what has grown from a housing crisis to a national emergency. We currently run a network of around 90 community charity shops across the UK - from small boutiques to large furniture shops. Our online offering has grown rapidly over the past two years, with significant turnover during the Christmas peak, success in the launch and promotion of new goods, plus the launch of our secondhand online shop – and we’re planning to expand further in the near future.
About the role
This is a great opportunity not only to see e-commerce in action, but to help deliver an e-commerce strategy, grow Shelter’s sales of second-hand goods and raise income to tackle the housing emergency. Day-to-day, you’ll be instrumental in supporting the E-Commerce Hub Manager and local area shops to maximise the hub’s financial contribution to support the work of Shelter through the effective management of volunteer, stock and premises. We’ll also rely on you to provide efficient warehouse operations and customer order processes for our online shop and help ensure a safe, clean and bright environment in which to work. Put simply, you’ll play a big part in all aspects of our e-commerce operations, including ensuring they’re efficient and delivery focused and that volunteers feel motivated.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
Self-motivated and well-organised, with lots of enthusiasm and the ability to work both on your own initiative and as part of a team, you’ll have some knowledge of using online sales marketplaces such as eBay. Good communication skills are important too, so you can respond effectively to customer queries and deal with emails and phone calls. You’ll also need knowledge of Microsoft Office. Above all, you’re keen to learn while playing your part in helping to tackle a huge social issue.
Any applications submitted without the supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.
Permanent, full time 35 hours a week
Location: The role will be based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW and individual must attend the office two days a week, the other three days can be from home, the office or both.
The role
The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.
You will:
- Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.
- Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
- Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.
- Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description.
About you
We are looking for someone who:
- Is highly motivated, with a commitment to providing excellent customer service.
- Has experience working in a customer care or fundraising environment
- Enjoys working in a busy team
- Has a high level of attention to detail and exceptional communication skills.
- Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
- Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent.
£28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
* Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
* Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
* Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
* Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
* Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
* Serve NTQs, NOSPs, NRPs and carry out home visits as requested.
* Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance
* Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
What you'll bring:
Essential:
Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Do you want to make a difference to the lives of people and communities in need? Are you an experienced leader, manager and motivator of people, with an eye for developing new business opportunities? You should join one of the country's largest and most dynamic advice charities.
Contract: Permanent, full time or reduced hours considered
Location: Stoke-on-Trent office, minimum 4 days onsite
Benefits: 26 days holiday (+bank), 3% employer pension contribution, additional wellbeing and staff support benefits
Culture: Described as positive and supportive
Citizens Advice Staffordshire North & Stoke-on-Trent is looking to recruit a new Head of Service (Consumer Advice). This is an exciting opportunity to join an established and nationally respected charity at a time of genuine transformation, following the recent appointment of a new Chief Executive.
As a key member of the Senior Management Team, you will be responsible for:
* leading on strategic developments around all aspects of consumer advice;
* identifying new business opportunities, as well as project and service development;
* upholding relevant quality standards and supporting the delivery of the corporate plan.
Reporting directly to the Chief Executive, the Head of Service (Consumer Advice) will work closely as a key member of the senior leadership team to plan service delivery, identify new business opportunities, and liaise with external partner organisations to support the achievement of the charity's strategic objectives. You will be directly responsible for approximately 40 staff offering a range of holistic and tailored advice and support, everything from social security benefits and personal debt, to housing, employment disputes and immigration issues.
About you
You're a motivational, empowering and values-led team leader who works from a place of integrity and authenticity. You know how to get the best out your people, supporting them to provide exceptional customer service and to thrive, as both individuals and as a team.
Ideally, you'll be target-driven and have a working knowledge and understanding of citizens' rights as consumers, particularly with respect to the energy market.
If you're ready to make a difference and can confidently satisfy the criteria above, please apply with an up-to-date CV along with a supporting statement (max. 2 pages A4) setting out your relevant skills and experience.
If you would like to see a copy of the role profile first, please drop Amelia Lee at Charity People an email and she'll be happy to provide the details for you.
Deadline: 9am on Friday 12th July
Interview dates are currently being confirmed
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
MLC Partners are pleased to be partnering with Morden College to recruit their new Finance Manager.
An organisation rich in history, the charity has been at the forefront of supporting older people’s lives for more than 300 years. They have more than 250 older peoples in alms house accommodation in Blackheath and Beckenham and have a small 28-bed care home on their Blackheath site. Morden College are committed to providing services that support their residents to live independent and healthy lives.
The organisation is embarking on a finance process review, in order to improve their ways of working. With plans in place to upgrade their finance and CRM systems the role would suit a change-focussed individual.
Reporting into the Finance Director, the role is a key member of the team with responsibility of three staff, and the involvement in the strategic vision of the finance team. With their main base in Blackheath, the role is hybrid and strives to offer as much flexibility as possible, including a wide-ranging benefits package.
Main responsibilities of the role:
- Ensure the completion of all month end processes and the timely delivery of the monthly management accounts.
- Liaise with key stakeholders to provide a responsive and compliant finance management operation.
- Support the improvement of processes and systems, ensuring robust policies are in place so the organisation can be fully digitised.
- Lead and manage a team of four, quality assuring their work, and guiding their careers and ensuring their continued development and nurturing great team culture.
- Support the Finance Director with the production of the annual financial statements, project managing the team to facilitate a smooth audit delivery across the main organisation as well as subsidiary accounts.
The successful candidate will:
- Be a fully qualified accountant, likely with experience from within the not-for-profit sector.
- Have experience driving change and improving processes and broader cultural change in a finance team.
- Be able to flex up and down from a hands-on perspective to also offer strategic insight to the Finance Director.
- Have significant experience working in a finance function with the knowledge of ‘what good looks like’.
- This is a great opportunity for an ambitious individual looking for a high impact role, with the ability to help shape an organisation for years to come.
As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity, and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for their values and be committed to a purposeful, responsible community that is a great place to live and work.
Please contact Jamie Elliott at MLC Partners for an informal discussion about the role.
Are you an experienced commercial sector marketer?
Looking for a way into the charity sector?
Charity People are acting as advisors to The Well Placed.
About us
The Well Placed is a new non-profit working with leading UK charities to create a stepping stone into the charity sector for 10 marketers who want work with purpose.
The Opportunity
A 6-month work placement with a UK charity starting this November.
Trade commercial expertise for invaluable insights into charity structures, funding models, cultural nuances and gain tangible deliverables showcasing impact. The experience will deepen your understanding of the charity sector and the preferences of hiring managers.
These hybrid roles vary, but all require marketing experience. Salary is at the living wage at a minimum. £21,840 - £23,933 per annum. Roles are full time, with the option to discuss part-time. Locations vary across the UK and include Cardiff and London.
What you will work on will vary from charity to charity, but to give you a flavour, the role could include building relationships with corporate partners or grant funders; developing marketing strategy; growing a customer or membership base; desk research; campaign creation; project management.
You can read the stories of those involved in the programme in the past and download the application forms by clicking the apply button.
Closing date is 12 July; shortlisting w/c 9 September with interviews the following week.
About you
- A demonstrable desire to switch to the charity sector
- Transferable marketing skills gained in a professional marketing environment (client or agency side
- Open to using these skills in a Corporate Partnerships or Philanthropy capacity
- Excellent verbal and written communication skills
- Creative mindset
- Flexible attitude – able to adapt to new situations
- Will enjoy being part of a co-generational team
- Willing to provide feedback on the experience
How to Apply
The Well Placed is fully committed to equity, diversity and inclusion and we welcome applications from people from all backgrounds and identities.
We are actively seeking applications from candidates who feel disadvantaged in the job market because of age, from disabled candidates and from people of the global majority* who are under-represented in the charity sector.
As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the application questions will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Interview questions will be shared with shortlisted candidates in advance.
To apply for this opportunity, instead of asking for a CV we would like you to answer the questions on the application form available to download on our website. Click apply for more information.
* Global majority is a collective term for ethnic groups which constitute approximately 85 percent of the global population. It has been used as an alternative to terms which are seen as racialised like ethnic minority" and person of colour (POC), or terms like "Black, Asian and Minority Ethnic" (BAME).
Location: Stokenchurch
Hours: 37.5 hours per week
Salary: £24,675 - £30,000 per annum
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.
We have launched our new ambitious three year organisational and fundraising strategy. As part of this strategy, we are looking to deliver a proactive, strategic approach to our corporate partnerships, and are expanding our corporate team.
The Role
In this role you will collaborate with the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and implement corporate fundraising initiatives for Thames Valley Air Ambulance. Your responsibilities will include day-to-day account management of corporate partnerships, pursuing new business development opportunities and the coordination and promotion of the payroll giving programme.
Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars, events, researching prospects and corporate foundations, and preparing charity of the year applications. Furthermore, you will co-ordinate with other fundraising teams to explore event and volunteering opportunities for corporate partners.
About you
As an effective communicator, both verbally and in writing, you will feel confident in engaging with supporters and delivering presentations.
Your role involves managing your own pipeline of donors, so you will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks. Problem solving skills are essential.
You will have:
- Excellent customer service skills ideally with a background in fundraising or sales.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Experience in new business development including identifying, researching and reaching out to cold prospects.
- Proficiency with standard Microsoft office applications
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Successful appointment to this post will be subject to a DBS check
Closing Date: 24 July 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following: Corporate Fundraising Officer, Business Development Executive, Corporate Partnerships Coordinator, Corporate Relationships Manager, Corporate Sponsorship Executive, Corporate Giving Officer, Fundraising Executive, Corporate Engagement Officer, Charity Partnerships Executive, Corporate Development Manager, etc.
REF-215 060
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What we’re looking for:
- Do you have experience of working within Care & Support?
- Do you have experience of working with vulnerable adults?
- Do you currently hold a UK Driving Licence?
If so, this role is perfect for you! Here at Peabody, we have a number opportunities for a Care Support Worker on a permanent basis in and around the Laindon area.
A bit about the role:
As a Care Support Worker you will assist people to live well, be independent and connected to their own community. You will support people with kindness and compassion ensuring that they are assisted to make choices and be involved in all aspects of their life. You will work within agreed boundaries, following operational guidance, policies and procedures. You will advocate for the people you support so that they are protected from harm and able to exercise their human rights. Some of the key results for the role include:
- Play an active and key role in achieving your team’s objectives.
- Represent the interests of your team with stakeholders that you meet during the course of your work.
- Be professional and promote positive joint working between relatives, other departments and partners.
- Play your part in ensuring that we deliver a quality service where risk is well managed.
- Understand and abide by the organisation and regulatory rules that apply to your service including those set by the CQC.
This role will require a Enhanced DBS check, a UK driver’s licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits of working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Closing date: 9th July 2024
Interview date - Week commencing 13th May.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Care Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
We have an exciting opportunity for a Caseworker to join the Anti-social Behaviour team working 22.5 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As a Caseworker, you will play a vital role in providing high quality, end-to-end support to victims of crime to cope and recover. You will be responsible for establishing contact with victims to assess the impact of crime and providing appropriate information and support. As the needs and experiences of our clients are wide-ranging, the support you will provide will range from brief interventions over the telephone to longer term 1:1 and telephone based support.
You will be working from home to deliver services across Avon & Somerset, Dorset and Hampshire.
You will need:
You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Individual Giving Manager
Location: London
Salary: Circa £42,000
Hours: 35 hours a week
Contract: Permenant
Details of our great benefits can be found here.
Overview of the Role:
To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.
Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education. With the recent opening of RHS Garden Bridgewater and Hilltop, the world’s first dedicated Centre for Gardening Science, at RHS Garden Wisley, there has never been a more exciting time to be part of our journey to make the UK a greener, and more beautiful place.
And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.
We are looking for an experienced individual giving fundraiser to join the Development and Corporate Partnerships Department based in London. You will raise money for a range of projects and programmes, as well as manage a number of unrestricted income streams including our lottery. You will be a proactive fundraiser who can confidently communicate our impact and plans to our members across the UK and work as part of the wider team. You will be happy to travel to our gardens and shows as needed, working closely with colleagues across the RHS.
Building on your strong experience and knowledge of individual giving programmes, your role will be to help us expand our income and activity plan. This is an exciting time join the RHS as we move ahead with a number of new transformational programmes and seek to increase our fundraising income for a variety of new projects including our scientific research, sustainability projects and new programmes throughout the UK.
Safeguarding and Inclusion
The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.
Please note: We may review applications as soon as we receive them so if you see a vacancy that you are interested in, please apply straight away as the vacancy will be closed as soon as we hire the right candidate. Should you require any additional support with making your application please email Sharon Ellis
The client requests no contact from agencies or media sales.