Customer Jobs

Term time only, 22.5 hours per week (39 weeks)

As a Special Education Needs and Disabilities (SEND) Tutor, your primary responsibility will be to contribute effectively to the successful learning experiences of students with learning disabilities and or difficulties within the Station Road Training Centre provision. You will be working with the Curriculum & Quality Manager to ensure that learners progress through their courses and achieve their qualifications. You will provide lessons and activities which are interactive, engaging and adaptive to meet the needs of the learners whilst maintaining quality.

For more information about the role and how to apply, please visit our website via the Apply button.

Closing date: 12pm, Sunday 14th July 2024

Interviews: Week commencing 15th July 2024

Please bear in mind that we may close applications early if we receive sufficient candidates.

We’re looking for a Digital Marketing Officer to join our team of art lovers, music enthusiasts, culture geeks and social activists!

Creative United is an ambitious and entrepreneurial Community Interest Company committed to supporting the growth and development of the arts and creative industries. We believe that the arts, culture and creativity should be accessible to everyone, and an essential part of life that everyone should experience and enjoy in some shape or form.

Crucial to our success is the ability to effectively share our programmes, aims, opportunities and impacts with external audiences; meaning that our organisation is in the best possible position to address barriers to access the arts, inform and persuade change-makers, develop and grow networks, and amplify its and others’ successes. It is important to us to maintain a high-quality social media and digital output, and we’re looking for someone to champion our values across our digital platforms.

Our ideal candidate is someone who shares a passion of both the arts and the barrier breaking qualities of social media and online communication.

Our team operates on a hybrid working model with staff required to attend the office (currently in central London) one or two days a week, on average.

Digital Marketing Manager

We are looking for a Digital Marketing Manager to be responsible for developing marketing for the newly created Institute of Early Years Education due to be officially launched in August 2024. This is a pivotal role in an exciting new venture, and a career-making opportunity.

Position: Digital Marketing Manager (Institute of Early Years Education)

Location: Huddersfield/hybrid (minimum of 2 days per week in the office)

Hours: Full-time, 37 hours per week

Salary: Circa £38,000 per annum

Duration: Permanent

Closing Date: 8th July 2024. Please note this role may close sooner than advertised if a suitable candidate is found.

The Role

You will be responsible for the ongoing development, digital marketing and growth of the institute, working with the team to raise the brand profile, drive strong online traffic and achieve significant membership growth. You will also be responsible for innovation and improvement of digital marketing activity, strategic brand positioning and B2C engagement to drive membership.

Main duties include:

• Develop and manage the brand
• Position the marketing and membership opportunity to enhance the profile and professional status of the sector
• Increase the quality of early education and care and lead to a positive impact on children through membership uptake and renewal
• Lead on the development and implementation of the marketing strategy.
• Resourcefully create and oversee innovative digital marketing campaigns.
• Contribute to ideation, creation, management and review of digital resources, communications and platforms
• Oversee the management of and represent the institute at external events.

About You

As Digital Marketing Manager, you will have experience of:

• Working at Brand Manager level and/or account management
• Consistently achieving of pipeline conversion 
• Social and digital marketing and communications
• Project and budget management
• Internal communications and commercial marketing plans
• Managing long-term customer relationships
• Marketing products and/or services to customers
• Campaign launches and management
• Leading smooth on-boarding of new partners and integration within the organisation
• Marketing and communications strategies and techniques

About the Organisation

Join an award-winning charity and membership association that supports nurseries, early year’s settings and their workforce to deliver the best possible early education and care to our youngest children.

A charity that believes in quality and sustainability and puts members’ businesses at the very heart of what it does. This innovative thinking gives members the edge and an advantage that makes your nursery the best it can be.

Benefits include:

• Free onsite car parking
• Healthcare Cash Plan
• Employee Assistance Programme with access to Doctorline providing 24/7 access to a UK GP from anywhere in the world

You may have experience in areas such as Digital, Marketing, Digital Marketing, Communications, Digital Communications, Marketing and Communications, Brand, Brand and Marketing, Digital Manager, Marketing Manager, Digital Marketing Manager, Communications Manager, Digital Communications Manager, Marketing and Communications Manager, Brand Manager, Brand and Marketing Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you looking to get into fundraising? Are you an organised administrator and a proactive people person?An exciting opportunity has arisen at Prospect Hospice for a Fundraising Coordinator to support the community and events team.

Our fundraising team raises vital income to enable us to care for people with life limiting illnesses in our community. We do this through events, activities or other platforms to promote the Hospice out in the community and are passionate about providing an excellent supporter experience.  We are looking for a new team member to join us to help us achieve our goals and support our fundraising activities.

Hours: Monday to Friday 9-5 (with flexibility required on occasion to support events and activities outside regular working hours). Full or Part-time applications considered, minimum of 28 hours per week.

What is the role?

The Fundraising Coordinator will be an integral part of the fundraising team,  providing excellent administrative support for fundraising campaigns, events and in aid of fundraising. You will also be responsible for the administration of accurate supporter records and bookings, responding to enquiries and cultivating relationships with our supporters and volunteers. You will support the team to meet departmental targets and objectives to drive ongoing stewardship and supporter engagement.

Working as part of a small, busy team there will be opportunities for you to get involved with projects and initiatives outside of the day to day administration, helping to expand your knowledge and develop your skill set.

Do you have?

• Great people, communication and customer service skills
• Strong organisational skills and a ‘can do’ attitude
• An excellent eye for detail
• Good digital skills including MSOffice (Excel and Word)
• The ability to be flexible and the ability to juggle and prioritise multiple tasks
• Experience in an administration role in fundraising, events/marketing or a customer services environment
• Ability to understand information presented in databases or donor software systems.

In return, you will be joining a great team working in a supportive and collaborative environment for one of Swindon’s best loved charities.

We offer a great range of benefits, including:

• 27 days holiday FTE plus bank holidays (rising with length of service)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Supportive induction, training and development
• Flexible working

To apply please submit your covering letter and CV via our website.

Interviews will take place on Monday 15th July 2024

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Please note, should we should we receive an overwhelming response for the job advertised, we reserve the right to close the vacancy early

Dementia Carers Count has an exciting new remote role for an enthusiastic Corporate Partnerships Manager within the income generation team to build corporate relationships whilst making a difference to dementia carers lives.

Job Title:      Corporate Partnerships Manager
Reports to:   Director of Communications and Growth
Contract:      Permanent
Hours:         28 - 35 hours / week must be available to work Tuesday & a minimum of 4 days per week
Salary:       Circa £40,000 per year FTE, subject to benchmarking
Location:   Remote, with attendance at staff or partner in-person meetings as necessary for the role, usually once a month in London

Job purpose
This is a new role, responsible for delivering financial support for our mission from corporate partners.  Initially, the majority of your time will be devoted to new business development, including prospect identification, and shaping and delivering pitches and proposals to corporate partners to meet fundraising targets.  As we grow, the work will be divided across high quality stewardship of existing partners across all sectors, as well as working creatively to identify and develop opportunities to upscale their impact.

This role sits alongside Trusts and Foundations and Public Fundraising within a team whose remit covers income generation, campaigns and marketing.  The post holder will report to the Director of Communications and Growth, supporting the senior leadership team to engage corporate partners and prospects where appropriate. 

Key responsibilities  

·Develop and maintain propositions to attract companies to support our work

·Identify, prepare and make highly targeted approaches to secure major partnerships that align with our organisational priorities, focusing on commercial / brand partnerships, strategic partnerships and donations

·Work with the Comms & Growth team to identify opportunities for income growth through existing and new corporate partnerships

·Proactively source and refresh a pipeline of corporate partnership opportunities by monitoring, analysing and reviewing relevant industry trends and developments, through networking and researching prospects

·Provide excellent account management and stewardship to new and existing corporate funders, maintaining regular communication with key contacts, and providing informative and engaging updates on their impact

·Design and deliver partnership plans that meet shared expectations, maximise income and where possible support our advocacy or campaigning activities

·Where relevant, conceive and deliver employee engagement opportunities that maximise funds raised and deliver the best possible supporter experience for our partners

·Develop strong working relationships within the organisation, co-ordinating colleagues to ensure that partnerships are successfully delivered

·Confidently communicate Dementia Carers Count’s activity and impact, inspiring support at the highest level

·Contribute to quarterly and annual planning and forecasting, and by providing accurate reports on corporate partnership income

·Administer corporate partnerships effectively, including using Salesforce CRM database and working with colleagues in the operations team to make sure invoices are sent out on time and corporate income is correctly recorded

·Ensure corporate partnership activities follow relevant legal / best practice guidelines

·Carry out other duties commensurate with this post as requested

Job Title: Events Fundraiser

Salary: c£30,000 (depending upon experience)

Team: Fundraising

Hours: 37.5

Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern)

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Events Fundraiser to join our Events and Specialist Projects team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

We are looking for an enthusiastic and motivated Events Fundraiser to support the delivery of our annual calendar of events which includes the London Marathon, Swim Serpentine, Action Challenges and our Choose your own Challenge programme.

The Events Fundraiser will be responsible for managing the portfolio of challenge events including the marketing; on the day delivery; first class stewardship and participant support from sign up to event completion and volunteer recruitment and management.

Due to the nature of our work, you will be required to attend some events and meetings throughout our catchment area which can be during weekends, early mornings or evenings.

About you

You will have experience in planning and organising fundraising events (ideally challenge events), customer service and of working as part of a team in an office environment.  You will also have an ability to remain calm and focused under pressure to achieve results in a positive and solution focused manner.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Genuine innovation. Visionary solutions. Surprising results.

PROJECT MANAGER (FUNDRAISING CAMPAIGNS)

Salary: £37,000 - £43,000 per annum

Contract: 12-Month fixed-term contract

Hours: Full-time 35 hours per week (we are open to 4 days per week and Compressed Hours)

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: Wednesday 10 July 2024, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

This is a unique opportunity to project manage the delivery of Cancer Research UK's fundraising campaigns which raises approximately £50 million for our life saving research. You will be responsible for an innovative and sector leading portfolio of activities, working with teams across the organisation from Marketing and Technology to Legal and Supporter Services. You will have autonomy to change and improve existing ways of working, with the aim of supporting our mission of beating cancer sooner.

We are looking for someone who is highly experienced in project managing the delivery of products, public events, or campaigns and thrives in a fast-paced, rapidly changing environment.

What will I be doing?

• Leading multi-disciplinary teams (including social media, public relations, supporter services, legal, fulfilment and procurement) to deliver specific projects within the Fundraising Campaigns portfolio, managing requirements, plans, risks, and issues

• Planning and leading project meetings and workshops making sure minutes, agendas and pre-reads are produced as required

• Implementing operational and technical solutions to enable campaign delivery

• Constructively challenging teams to encourage continuous process innovation and improvement

• Building excellent working relationships with internal teams and external partners and suppliers.

What skills are we looking for?

• Experience of managing complex projects involving multiple partners / suppliers

• Formal experience of best practice project management principles (preferably in a Programme environment) & ideally a formal qualification in project or programme management

• Experience/knowledge of financial controls and budget management

• Strong facilitation skills, including the ability to effectively chair or manage a meeting to deliver the required outcome within the time allocated

• Strong communication skills, both verbal and written - a skilled stakeholder manager who can influence and negotiate effectively within a matrix environment and can explain / present complex information effectively

• Comfortable with ambiguity

• A keen understanding of technical issues and constraints but able to work and communicate with both technical and non-technical people

• Delivery focussed with personal accountability and willing to provide constructive feedback to colleagues & customers

• A challenging mindset - looking for ways in which existing processes and approaches can be improved and championed within the business.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.

Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Please note that, Internally, this role is known as Programme Manager (Fundraising Campaigns).

The Talent Set are delighted to be working with The Intensive Care Society. We are currently recruiting 2 exciting roles within their Communications team; Marketing Communications Manager, and Communications and Member Engagement Manager.

The Intensive Care Society offers a flexible working environment, with hybrid working and an expectation to go into their London office at least 1 day per week.

Both roles will report into the Head of Communications and will play a core role in the Society’s communications team providing the intensive care community with the information they need to care for patients and to continue raising the profile of intensive care to the public and Government. You will lead projects and manage campaigns to grow the membership of the Society and create engagement opportunities and communication for members, focused on ensuring direct benefit and designed to promote member growth and retention.

Key Responsibilities:

· To play a leading role in developing strategic marketing and communication advice and advising the senior management team and CEO

· Manage and implement marketing campaigns from planning to delivery and evaluation, ensuring they are informed by clear objectives and integrated across agreed channels in line with the Society’s Strategy and Plans

· Raise the profile of the Society using all communication channels delivering a consistent message to all stakeholders.

· Work with all areas of the organisation to communicate workstreams through newsletters, social media, blogs, websites and other mediums. 

· Develop compelling content to highlight member successes and tell engaging membership stories. Utilise storytelling techniques to highlight member and sector achievements and contributions.

· Use our channels and networks to promote attendance across the Society’s event programme which includes one day seminar style events, the Intensive Care Society Awards and our flagship Congress, State of the Art.

· Take responsibility for data analysis and insight in relation to our website, email marketing, the CRM database, and streaming analytics to help inform decision-making and strategy, and also for reporting purposes across the organisation

· Work with Head of Communications to create informative and interesting press releases, press kits, newsletters, and marketing materials.

· Plan and manage design, content and production of communication materials to help tell the Society’s story.

Person Specification:

· A proven communications and/or B2C marketing professional with experience of using multiple channels for communications and B2C marketing purposes.

· Experience working with third parties to create content.

· Analytically minded with demonstrable ability to use data to improve future work.

· Experience managing both CMS and CRM systems 

· Experience and confidence in managing difficult and challenging situations and stakeholders.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We have a new and exciting role in the London Victim and Witness Service for a Male Independent Domestic Violence Advocate to join our specialist team supporting male victims. The roles will be home and office based, covering the whole of London, full time working 37.5 hours per week.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holiday (pro-rata for part time roles)
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home and office based, with travel throughout London. As a Male Independent Domestic Violence Advocate - Housing Specialist you will:

• Ensure that male survivors' safety & housing needs are met
• Provide specialist support for survivors at the moment of crisis
• Provision of advocacy; supporting survivors to access safe accommodation
• Prioritise the safety, security & dignity of service users

You will need:

• An understanding of domestic abuse & it's impact
• Knowledge of risk assessment, safety planning & risk management
• Understand Safeguarding issues, & the legal responsibilities surrounding these
• Understanding of Housing Law, able to provide up to date advice & information on housing related needs
• Experience of working with housing agencies or in a housing setting
• Good communication, negotiation & advisory skills, both written & verbal when interacting with a range of agencies & individuals
• Have strong crisis management skills and the ability to deal with stressful and difficult situations
• The ability to speak a second language is desirable: specifically Arabic or Urdu; Sylheti/Bengali, Hindi, Tamil, Turkish, Kurdish, Polish, Gujarati, Somali, Yoruba, Akan, French, Lingala or Igbo is desirable

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Café Supervisor
Contract: Full time, Permanent
Salary: £26,000 per annum
Location: Modern Art Oxford, OX1 1BP

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Our cafe is an important part of the gallery, and our Café Supervisor is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands-on role where the large majority of time is spent preparing the cafe food and drinks and interacting with the general public.

Person Specification

Essential Skills & Experience

• Excellent eye for detail and food presentation
• A flexible, innovative and proactive approach to sales strategies and solutions
• Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage)
• Barista experience, making a range of coffees and hot drinks
• Understanding of Allergens and dietary requirements
• A high regard for customer service and satisfaction
• Self-motivated and able to work on own initiative and without supervision
• You need to be enthusiastic, approachable and above all an absolute team player

Desirable Skills & Experience

• Rota management experience
• Flexibility to work some weekends & evenings
• An interest in contemporary art

Benefits

• 25 days annual leave plus eight public bank holidays.
• Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
• Employee Assistance Programme through Gemelli. 
• Cycle and Home & Tech schemes available via BHN extras.
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Applications must be received by 9.00am Monday 29 July 2024.
Initial interviews planned for w/c 5 August 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Modern Art Oxford is committed to creating equality of opportunity for all and we value diversity in our team. As part of our Anti-racism Action Plan, we welcome applications from people from the global majority who are under-represented in the workforce in our sector.

No agencies please.

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Lambeth.

£31,534.93 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

1 year maternity cover

9-5, Monday - Friday

Cover runs where needed

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision, team meetings and casework management with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Completion of working rota and managing Annual leave.
Ensuring the visit allocations are completed daily or where necessary, so staffs know what visits they are doing from day to day.
Completing service update meetings and ensuring the actions from these meetings are completed by staff.
Completing initial assessments and leading on medication reviews/ self-medicating reviews/ step down and discharges.
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can-do attitude

What you'll bring:

Essential:

Educated to degree level or equivalent

Desirable:

Other relevant professional memberships and/or specialist qualifications are desirable
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Administrative and IT Assistant

We are hiring for an Administrative and IT Assistant

The charity is an international movement, an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by love for God.  Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0091 Administrative and IT Assistant

Hours: Full-time, 35 hours per week (flexible working available after probation period)

Location: London

Salary: £30,146.98 pa plus travel to work allowance up to £3,700 pa

Contract: Permanent

Benefits: Contributory Pension Scheme; Generous Travel to work Allowance 25 days annual leave plus 8 Bank Holidays per annum, Café discount.

Closing Date: 26th July 2024

About the Role

In brief, this role involves being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite & maintain the delegate devices held at ICO.

The role will also aid the ICO processes for visitors including Delegate Visa processes and documents needed by the Zones and Territories. Provide any further administrative support required.

About You

The successful candidate will have:

• A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
• A broad technical knowledge of IT, PC’s/peripherals, and their architecture
• Good software and hardware troubleshooting skills
• Good knowledge Microsoft office Suites and core application suites
• Excellent communication and interpersonal skills
• Good customer facing skills.
• Good organisational skills, able to take a methodical approach to service issues.
• Ability to work under pressure to meet SLA's and remain calm in stressful situations.
• Ability to support mobile devices (Android & IOS)
• Strong administrative skills including use of Microsoft 365 suite.
• Empathy with the aims and ethos of the charity

You must be in sympathy with the aims and objectives of the organisation.

If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.

Other roles you may have experience with could include Admin, Administration, Administrator, IT, IT Administrator, IT Administrator, Administration IT Support, IT Support Officer, Admin and IT Support Officer, IT Coordinator, IT Helpdesk, IT Support, IT Support Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you passionate about Jesus, church and helping others? Do you believe giving is part of Discipleship? Love chatting with people and enjoy ticking off a to do list?

• Permanent, part-time - 21 to 28 hours a week. Flexible hours welcome, may suit someone returning to work after a career break or who is currently studying.

• Hybrid working ~ 40-60% home working.

• Starting salary £18,192 (21 hours) to £24,256 (28 hours) pro-rata (£30,320 FTE rising to £34,070) depending on experience, with a generous pension contribution: up to 10 per cent employer contribution on annual salary.

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as  enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

access to 24/7 employee assistance programme with qualified counsellors

wellbeing coffee mornings

menopause support

up to three volunteer days a year

up to three family emergency leave days a year

retreats and resources for prayer life

We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Talk to us first?

If you would welcome an informal discussion (between Monday-Friday) about the role, what hours you could do and when you might like to work before applying, please contact Melinda Staines, People and Culture Manager.

Your role

Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you’ll bring delight to our churches and donors by successfully dealing with their enquiries as their first port of call.

You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in delivering results through telephoning in a customer care environment is highly desirable.

It is also a requirement for this post holder to be in sympathy of CMS’s values and aims.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme.

 Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

We are looking for an ambitious and dedicated Trusts and Foundations Manager to cultivate and develop the relationships that will enable the Ri to achieve our strategy as we pursue new projects and reach more beneficiaries.

The role is key in maximising income from charitable trusts and foundations, collaborating across the Ri to develop innovative and compelling proposals, delivering excellent account management and stewardship to existing donors, and identifying, researching and engaging new prospects.

You will develop cultivation strategies for current and prospective charitable trusts and foundations and research relevant trusts and grant making bodies to prepare, write and submit applications. You will use your outstanding relationship building and networking skills to build relationships with trust and foundations that are new or lapsed and create opportunities to introduce the work of the Ri.

About you

Driven and motivated, you will be an engaging communicator and creative thinker with experience at writing persuasive funding proposals and the ability to communicate complex messages to a range of audiences.

Do you have:

· Substantial experience of fundraising in the cultural or similar sector,

· Trusts and foundations fundraising experience and knowledge of public sector income streams and trust and foundation practices and principles

· Experience preparing fundraising applications, and a track record of fundraising success

· Demonstrable experience of maximising opportunities from researching prospects. generating meetings, securing income and managing relationships with donors

· Ability to tackle challenges constructively, and find creative ways forward?

If so, we’d love to hear from you!