Customer Jobs

Role description: 

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Database and Insights Officer. This will be our first dedicated database role and will provide the right candidate with a rare opportunity to help configure and oversee the delivery of the Charity’s new CRM.

As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Beacon database. You will maintain and enhance our database, clean, process, and import data from various sources, provide database support to colleagues across the organisation. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. 

We are looking for an individual who is as passionate about data as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact. Working across teams, the database and insights will help shape and guide our key marketing campaigns, fundraising initiatives and impact reporting. 

Main Responsibilities: 

Responsible for the front end day-to-day management of our CRM system. Maintain data management processes and procedures to ensure data accuracy, consistency, and security.  Including: 

• Beacon (CRM) Management

• Financial reconciliation 

• CRM integrations 

• Reporting, insight and data selection

Person Specification: 

Knowledge and experience 

• Previous knowledge and experience of using a CRM fundraising database. 

• Experience of managing a database system in a complex environment. 

• Experience of handling large and complex data sets using sensitive personal information. 

• Previous experience of working in an office environment performing similar duties. 

• Knowledge of data protection and GDPR. 

Skills, abilities, and behaviours 

• Excellent verbal and written communication skills. 

• Ability to work on own initiative and as part of a team. 

• Good IT skills. 

• Excellent administrative, organisational, time management and prioritisation skills. 

• Analytical and strategic approach to problem solving. 

• Confident with excellent interpersonal skills. 

• Ability to work under pressure, to target and deadline. 

• Good team player who is willing to support and help others in the team. 

• Highly organised with excellent attention to detail. 

• Professional, diplomatic and discreet and able to maintain confidentiality. 

Cancer Information & Support Advisor
Permanent
Full time (34.5 hours)

Location – Home Based
Salary Range - £29,000-£33,000
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

About the role

In this rewarding role right at the heart of our Macmillan Support line, you will work in a busy and varied environment, while providing emotional support and key information to people living with cancer and their loved ones at a time of great need.

Due to the nature of some of the calls and webchats, the role can be challenging at times, so resilience is key. However its extremely fulfilling, to be able to support people who are going through such difficult times.

You will work towards performance goals to help us ensure we are reaching everyone who needs our support, with the level of support being the highest quality.

Shift patterns

Our Support Line is available 365 days a year, including bank holidays from 8am to 8pm and is key to our strategic objective of reaching everyone whilst focusing on those who need the most support.

To cover our service and opening hours  you will be required to work a shift pattern on a 6 week rotation of:

Week 1 & 2 - Monday to Friday 9:00-17:00

Week 3 & 4 - Monday to Friday 10:00-18:00

Week 5 - Monday, Tuesday, Wednesday, Saturday & Sunday 12:15-20:15

Week 6 - Monday 10:15-20:15, Wednesday to Friday 10:45-20:15

*with a 30 minute earlier finish or later start one day of weeks 1-5

Please note all candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of working in a busy customer facing environment (preferably contact centre environment), dealing with multiple customer queries and remaining calm under pressure. 
• Experience of speaking confidently to customers via multiple channels; phone, webchat and email.
• Experience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers.
• High levels of resilience and experience of dealing with emotional or impactful content.
• Experience of working towards goals/KPIs (for example call performance such as average handling times and wrap times).

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Friday 11th April at 23:59pm

First stage assessment dates: Assessments taking place between  Tuesday 22nd – Saturday 26th April

The first stage will consist of a role play telephone call and written response task in relation to a person affected by cancer, which will be an opportunity to demonstrate your customer service and support skills.

Formal interview dates: Interviews taking place between  Wednesday 30th April – Thursday 8th May

Training dates

Key induction training will be the first 4 weeks with a provisional starting date of Monday 9th June. We request that you try to avoid booking annual leave during this induction period so that you can benefit the most from the training period.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan's Talent Acquisition Team for advice and reasonable adjustments (email address can be found on main Macmillan advert) 

Event Assistant, Tommy’s & LLHM

Location: London, Hybrid
Hours: Full time/35 hours per week 
Contract type: Permanent 
Salary: £26,000 – £28,000 per annum
Annual leave: 25 days per year + bank holidays 

Job Summary

We are seeking an Event Assistant to support both the London Landmarks Half Marathon (LLHM) event side and Tommy’s side (affectionately nicknamed Team Tommy’s). This is an incredibly exciting time to join the team and gain fantastic experience in both the charity and events industry at one of the UK's leading mass participation events, which is owned and operated by Tommy's.

For the LLHM Team, the main purpose of this role is to provide first-class customer service and support to the 20,000+ runners taking part in the Half Marathon, as the event continues to grow in size year on year. This will involve managing the helpdesk email and phone line, ensuring runners are accurately registered and answering any queries they may have.

For Team Tommy’s, the main purpose of this role is to support the Tommy’s team of 3,000+ runners in the London Landmarks Half Marathon. The role is responsible for being the main point of contact for the runners and ensuring they have the best experience possible running the LLHM and fundraising for Tommy’s through our support inbox and phone line. The aim is to deliver the ambitious team fundraising target of over £1,800,000 for LLHM 2026 and more in the following years. This role will also support the development of the Team Tommy’s LLHM Corporate Challenge, a product that recruits a team of corporate runners to take part in the LLHM and fundraise for Tommy’s.

We are not necessarily looking for past experience in a similar role, but for transferable skills and personal attributes to deliver excellent customer service and be a good all-rounder with fantastic administration and communication skills. Overall, you should have a passion for the LLHM event and Tommy’s cause.

We encourage and welcome applications from all backgrounds, communities and industries.

Are you experienced in Microsoft Dynamics 365 and looking for an opportunity to shape and deliver a vital CRM system?

We are looking for an experienced CRM Product Manager to drive the development and implementation of our new Microsoft Dynamics 365 CRM system at the Motor Neurone Disease (MND) Association. Working closely with teams across the organisation, you will ensure the system is effective, easy to use and enables our teams to give a great experience to everyone of our supporters.

Key Responsibilities:

This is a brand-new role where you will be responsible for leading the ongoing development and continuous improvement of the CRM's strategic direction, ensuring it meets business needs, and managing its development and implementation. Your role will involve:

• Collaborating with key stakeholders to Define and drive the CRM roadmap in alignment with the MND Association strategy and objectives.
• Managing the product backlog and prioritising development needs.
• Acting as a key link between business teams, technology teams, and external partners, ensuring clear documentation, communication and understanding of requirements and expectations.
• Leading the delivery of new CRM functionalities, product enhancements, customisations and integrations.
• Work with Technology teams to support skills development in managing and maintaining CRM Platforms and Power Platforms.
• Making in-house configuration updates to improve usability and workflows.
• Developing reports and dashboards to provide insight into CRM performance.
• Gathering user feedback and making improvements based on data-driven decisions.
• Ensuring compliance with data protection regulations and security standards.
• Managing relationships with external suppliers and service providers.
• Promoting continuous improvement in CRM-related processes.
• Communicating progress and system updates to stakeholders.

About You:

You will have strong expertise in Microsoft Dynamics 365 and experience working with cross-functional teams to implement and optimise CRM systems using product-based methodologies. You should also have:

• Extensive experience as a Product Owner or similar role, with a focus on Microsoft Dynamics 365.
• A proven track record of leading CRM development and integrations, including data migrations and APIs.
• Strong stakeholder management skills, with the ability to engage and influence teams at all levels.
• A deep understanding of CRM best practices, user experience design, and data management.
• Experience working in agile environments.
• Excellent problem-solving skills and attention to detail.
• The ability to lead discussions, bring teams together, and drive progress.
• It would be advantageous to have knowledge of the charity sector and experience supporting donor engagement and service delivery.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Location and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office or our partner's office. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Extensive experience as a Product Owner or similar role, with a strong focus on Microsoft Dynamics 365 and related Power Platform technologies.

• Proven track record of delivering CRM continuous improvement and best practice, ideally within the not-for-profit sector.

• Deep understanding of CRM best practices, user experience design, and data management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Join a small, dynamic team and use your technical skills to play a pivotal role in our Data & Insights team as we support the wider organisation to better use and understand our data.

CRM Data & Insights Analyst
Job ref: CDIA
Salary: £32,000
Location: Old Street, N1 7NH. Most office-based staff work hybrid, working part of the time in the office and part of the time at home.

You will be a key member of the Data & Insights team, responsible for ensuring our data is accurate, complies with all relevant legislation and helps the wider team to make informed data driven decisions.

You will be responsible for helping with the daily management and administration of the Dynamics CRM system and integrations with other systems, with a particular emphasis on supporting CPRE’s fundraising, supporter care, and campaigning activities. You will ensure data accuracy through regular data cleaning, improvements, and de-duplication processes.

In addition, you will provide timely and accurate data selections and create visual reports to support various organisational needs.

Using your mathematical knowledge and statistical tools you will analyse data, providing interpretation and understanding the numbers within the models. Through this you will support the fundraising team to extract value from our Data Sets by identifying correlations in customer behaviours and giving propensities, leveraging both internal and external data.

You will also work closely with the Finance Team. This is an excellent opportunity for someone with excellent analytical and processing skills who wants to take their first step in an analytical career.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds.  People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

Closing date: 9am on Tuesday 22 April 2025
Interviews: Friday 9 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPRE is an equal opportunities employer.

No agencies please.

We have an opportunity for a full time, permanent Anti-Social Behaviour Officer to join our team in Dorset.

Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.

The starting salary is £32,000 to £38,000 depending on your experience

The role: 

As an Anti Social Behaviour Officer at SNG you'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.

In this role you will be working in the Dorset area with occasional case work across Hampshire, Wiltshire and Devon. 

Responsibilities include:

• Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
• Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
• Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
• Building and maintaining relationships with key stakeholders and partner agencies
• Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG

What we're looking for:

Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.

You'll also need:

• Excellent customer service and people skills
• The ability to be self-motivated and highly organised
• Experience of prioritising and organising a wide-ranging workload
• Strong communication skills with previous experience of working with customers in a demanding environment 
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• Experience of dealing with challenging behaviour and resolving conflict
• The ability to overcome adversity, problem-solve and adapt
• A full UK driving licence and access to your own transport

A basic DBS check will be undertaken for the successful candidate

What you'll receive from us

We have some fantastic benefits on offer at SNG including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

The Mo Ibrahim Foundation is seeking a CRM & Insights Manager for a 12 month maternity cover.

The successful candidate will manage our CRM system (CiviCRM), including data input, data cleaning and email marketing. The role will also be responsible for reporting on insights from the database, our websites and social media platforms.

Interested candidates should send a single-page cover letter outlining your interest in the role, and a CV, clearly detailing your qualifications and relevant experience.

Battersea is undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea. The first phase of the programme is to implement Salesforce Lightning as the organisations single CRM application.

With the programme underway, in the preparation for the first go live, this exciting role has been created within the new Data Applications team to ensure that all the system users are expertly supported.

This role, working within the Data Applications Team will initially contribute to the Launchpad programme by supporting training and UAT activity. Once the programme has been completed, this role will then be responsible for the ongoing support and maintenance needs for the new Salesforce Lightning CRM and other related applications as they are launched.

Although the role will initially be managed by the Data Applications Delivery Lead, there is the potential that this role will transition into a dedicated Data Applications support function as the programme progresses and the support need grows.

This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to contribute to first class CRM support.

Overall objectives

• Provide efficient and effective support to Battersea’s CRM system users.
• Support the work of the wider Data Applications team and contribute to the design and delivery of effective system processes.
• Undertake various system housekeeping activities to ensure that the systems and data remain robust and accurate.
• Continuously look for areas of potential improvement to systems and processes and make recommendations where appropriate.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 15th April 2025
Interview date(s): TBC. Early applications are encouraged, as interviews may take place on a rolling basis ahead of the closing date.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

About the role

Morden College is currently undergoing a digital transformation programme to support its ongoing strategy and operations.  As part of this programme, the CRM Specialist is a new role created to support the implementation and continued support of a new Microsoft Dynamics CRM system.  This system will work in tandem with Microsoft Business Central and related applications to provide a knowledgebase, more streamlined processes, and a data-driven approach to the services the college provides to its many residents.  The role will also be responsible for collaborating with other teams across the college to provide ongoing support and administration, but also to improve systems and processes as the CRM evolves and grows to support the college’s future initiatives.

Job Purpose

·To act as the lead administrator for Morden College’s newly implemented Microsoft Dynamics CRM system, ensuring its optimal performance and alignment with the organisation’s strategic objectives. 

·To support the development and continuous improvement of the CRM system, ensuring seamless integration with Dynamics Business Central and legacy applications. 

·To work collaboratively with senior management, IT team members, and departmental stakeholders to develop, maintain, and enhance the CRM system. 

·To play a pivotal role in Morden College’s IT transformation programme, driving innovation and enabling improved data management, reporting, and operational planning. 

·To ensure adherence to best practices in data governance, user training, and CRM customisation, fostering a culture of data excellence within the organisation.

Core Responsibilities 

· Act as the primary administrator for the Dynamics CRM system, overseeing its day-to-day operation and ensuring data quality and security. 

· Collaborate with the IT and development teams to design and implement system enhancements, workflows, and integrations with other platforms. 

· Provide expert advice and support to users, including training sessions, user guides, and troubleshooting technical issues. 

· Drive user adoption by developing and promoting tools, features, and functionalities that improve system utilisation and user engagement. 

·Manage data import/export processes, ensuring validation and alignment with organisational policies.

MAIN DUTIES & RESPONSIBILITIES: 

A.CRM Administration

·Ensure the CRM system’s integrity, functionality, and alignment with business objectives. 

·Conduct regular system audits to maintain high standards of data accuracy and quality. 

·Manage user roles, permissions, and system security in collaboration with Head of IT 

·Develop and maintain documentation for system processes, customisations, and integrations. 

·Implement and monitor data retention policies to comply with legal and regulatory standards. 

B.Development and Integration

·Collaborate with the development team to create customised solutions, including workflows, forms, and dashboards. 

·Work with external partners and internal stakeholders to integrate Dynamics CRM with Business Central and legacy systems. 

·Develop Power Platform solutions (e.g., Power Automate, Power Apps) to streamline operations and enhance user experience. 

·Provide input on technical decisions regarding CRM updates, new features, and integrations. 

·Stay updated on Microsoft Dynamics advancements and recommend new tools and functionalities. 

C.User Support and Training

·Serve as the first point of contact for CRM-related queries and issues. 

·Deliver tailored training programmes to staff, improving system proficiency and confidence. 

·Produce comprehensive “how-to” guides and training materials for users. 

·Facilitate workshops to gather user feedback and identify areas for improvement. 

·Foster a culture of continuous learning and improvement in CRM use across the organisation. 

D.Reporting and Analysis

·Develop and maintain reports and dashboards to support strategic and operational planning. 

·Assist senior management in analysing CRM data to inform decision-making. 

·Utilise Power BI to create visualisations and insights from CRM data. 

·Establish metrics to measure CRM adoption and performance. 

·Provide regular updates to IT leadership on system performance and user feedback. 

E.Collaboration and Innovation

·Work closely with IT colleagues to align CRM initiatives with the broader IT strategy. 

·Engage with departmental leaders to understand their data needs and deliver tailored solutions. 

·Act as a champion for the CRM system, advocating for its role in achieving organisational goals. 

·Lead pilot projects for new features, gathering feedback and refining implementations. 

·Participate in IT transformation initiatives, contributing expertise in CRM technology.

KEY KNOWLEDGE AND SKILLS 

Essential

·Proficient in Microsoft Dynamics 365 CRM administration, customisation, and troubleshooting. 

·Strong understanding of data governance, security, and GDPR compliance. 

·Practical experience with the Microsoft Power Platform, including Power Automate and Power Apps. 

·Advanced proficiency in Microsoft Office 365, especially Excel and Word. 

·Excellent interpersonal and communication skills, with the ability to engage with both technical and non-technical stakeholders. 

·Proven ability to manage projects, prioritise tasks, and meet deadlines. 

·Strong analytical and problem-solving skills and a methodical attention to detail.

·In-depth understanding of CRM architecture, data modelling, and workflow automation. 

·Familiarity with CRM integration techniques, APIs, and middleware tools. 

·Strong customer service skills 

·Strong time management skills with the ability to adapt varying needs and prioritise tasks. 

Desirable

·Experience integrating Dynamics CRM with Business Central or other ERP systems and security roles.

·Familiarity with Power BI for reporting and data visualisation. 

·Experience in developing and delivering training programmes, both group and 1 to 1 training sessions and producing user guides and training materials 

·Knowledge of system integration frameworks and APIs. 

·Previous involvement in IT transformation projects or large-scale system implementations. 

·Experience of capturing requirements and understanding system issues from end users and communicating these on to other members of the IT team and senior managers.  The ability to look at these requirements critically and challenge them when required. 

·Exposure to cloud computing environments, particularly Azure. 

·Understanding of customer relationship management best practices and principles. 

COMPETENCIES

Decision Making 

·You organise and undertake a range of specialist tasks.

·You demonstrate sound judgement in resolving issues and making system related decisions, balancing operational and strategic needs which are standard for your area of work.

·You seek guidance on complex or unfamiliar matters.

Creative Thinking and Challenges 

·You are able to undertake the analysis needed to find the best solution to unusual situations or issues where the answer is not available through existing policies, standards or procedures. 

·You use your initiative to investigate new ways of working or to improve policies or procedures. 

Problem Solving 

·You proactively identify and address system challenges with innovative solutions. 

Communication

·You share and present information or ideas to others, tailoring your language, style and media used to meet the needs of varied situations and responds accordingly to specialist queries. 

·You articulate clearly technical concepts to diverse audiences and foster collaboration through active listening and tailored messaging. 

Teamwork 

·You work effectively with IT colleagues, senior management, and end users to achieve shared goals. 

Adaptability 

·You embrace change and continuously seek new opportunities for improvement.

Applying knowledge and expertise

·You apply your specialist and technical skills gained through vocational or professional qualification, practical knowledge and skill, or equivalent level of expertise obtained through relevant work experience.

About Outward

Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them

 About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Housing Assistant you will be expected to contribute to the efficient and effective administration of the Supported Housing Department and work closely with the Tenancy and Income Management Officers and the Housing Management Team in order to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants.

You ill also work as part of the Housing team to ensure a seamless service is provided across the income, housing management and maintenance functions of the department including liaising effectively with internal departments, landlords, and external agencies in relation to Housing Management matters.

The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

Benefits

We value our staff and offer a comprehensive benefits package, including:

· 25 days annual leave (excluding Bank Holidays)

· Comprehensive Learning & Development Programme

· Cycle-to-Work Scheme

· Employee Assistance Programme (Health Assured)

· Pension Scheme and Death in Service Benefit

How to Apply

If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is on the 06th April 2025 however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Customer Information Manager
Salary £32,320 Full Time 35 hours per week

Do you want a job that makes a positive difference to people’s lives?

Age UK Croydon’s is recruiting for a new role of Customer Information Manager.

If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.

Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Our goal is to scale up access to treatment in the most underserved areas of the world so that all babies born with clubfoot can live a life free of preventable disability.  Do you have the skills, knowledge and passion to help us build strong organisational foundations so that we are effective in our mission? 

We are looking for an experienced charity operations manager to build upon and strengthen our operations and infrastructure as we grow.  This is wide ranging role, working closely with the CEO to set operational priorities and with the whole team to develop systems and processes to support our key areas of work in advocacy, collaboration and training.  Your work will have a direct impact on our ability to widen our network and work effectively towards our goal that all children born with clubfoot will be able to walk, play and run free.

Role Description

You will be responsible for a range of areas that support the infrastructure and smooth running of the organisation.  We are looking for a senior operations manager with capabilities across operational strategy and systems, but you will not necessarily need to be an expert in all areas listed, and there is some scope for freelance support if required (for example in designing communications or book keeping).  The role-holder will lead on operations and a key infrastructure project which will provide a foundation for future growth: scoping, setting up, and implementing a CRM system to support data and contacts management across the charity and skills in scoping and setting up CRM are essential to the role.

• Working closely with the CEO, prioritise and develop key operational areas, including: IT, Knowledge/Resource management, Cybersecurity, Human Resources systems and processes
• Lead on scoping, setting up, and implementing a CRM system
• Manage communications and annual renewals with our members
• Work with the training team to set up and manage our resource library
• Oversee social media marketing, website and newsletters with support from the team for content development
• Financial management including bookkeeping, managing payments and invoicing, payroll, supporting the CEO with preparation of annual accounts

For the full role description and person specification including skills and experience required for the role, please see the attached Senior Operations Manager Job Description.

We are only able to offer this role to individuals with existing right to work in the UK.  Applicants from outside the UK must include in their application whether they have been granted right to work in the UK.  If not, unfortunately we will not be able to consider your application.

#operations #operations manager #senior operations manager

Are you an experienced and dynamic Customer & User Experience (CX/UX) Manager? Do you have strong knowledge of design principles and user-centred design methodologies? Do you have experience in translating customer data into actionable insight and driving customer experience initiatives?
 
TPP are recruiting a Customer & User Experience (CX/UX) Manager on behalf of our client, a well-established membership organisation. This opportunity is a 12 month contract. They offer hybrid working. 1-2 days in the office the rest of the time from home.   
 
 
The Role:
 
As the CX/UX Manager, you'll play a crucial role in embedding customer experience across the organisation, ensuring a holistic and consistent view of customers. You’ll also be responsible for user experience strategy and design, customer insights, and journey mapping as well as continuous improvement and innovation in customer experience.
 
 
Main responsibilities:
 

• Develop and execute forward-thinking user experience strategies.
• Collaborate with cross-functional teams to create market-leading designs and user interfaces.
• Conduct research and testing to understand user needs and improve solutions.
• Provide insights to inform strategic and operational decision-making.
• Map out customer journeys and interactions, both online and offline.
• Identify and address customer pain points to enhance overall experience.
• Work with various teams to implement new technologies and improve productivity.

 
 
Requirements:
 

• Strong knowledge of digital best practices and design principles.
• Experience in driving customer experience change and leading UX teams.
• Excellent communication and relationship management skills.
• Ability to translate customer data into actionable insights.
• Proficiency in design and prototyping tools like Sketch, Figma, or Adobe XD.
• Effective decision-making based on data analysis.
• Innovative problem-solving and creative thinking.
• Strong organisational and time management abilities.
• Ability to build solid working relationships across the business.

 
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out o and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a full time permanent role which will be primarily office based.

The starting salary is £39,000 - £42,000 depending on experience.

The Role:

As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications.

You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. 

This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. 

Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle. 

What we need from you:

As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies.

You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. 

A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. 

We are looking for:

• Experience of troubleshooting and demonstrable problem-solving techniques. 
• A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment. 
• Ability to be office based and travel between SNG sites as needed
• Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services.
• The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations. 

What we can offer you:

As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
•    £450 yearly flexible benefit pot to use against benefits of your choice
•    Flexible working
•    25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•    A chance to buy or sell holiday as part of our flexible benefits package
•    A generous pension scheme matching up to 12%
•    Life cover as soon as you join us
•    You will be a part of our Recognition scheme 
•    A range of wellbeing discounts including Gym Memberships
 
About us:

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.