Customer Jobs

Battersea Operations will undergo significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. We have an exciting transformation programme underway and we are at the delivery stage. To be successful we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day to day job. This role will work closely with cat and dog frontline teams (over 300 people) to help implement the change effectively.

You’ll work as part of the Senior Operations Management team, officially reporting to the Programme Manager, but work closely with the Heads of department and the wider transformational Data Programme team.

You don’t need to have experience of the rescue sector but you need to be resilient and be comfortable working around cats and dogs and the environment Battersea delivers in. This includes working with teams who are involved in ethical decision making that may result in euthanasia.

Please note: We are looking for candidates available to start with minimal notice. Due to the current stage of the programme, we are unfortunately not able to accommodate a notice period over 1 month for this opportunity. We apologise for any disappointment caused. Early applications are encouraged as interviews will take place on a rolling basis, and the role may be closed if filled.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th February 2025
Interview date(s): Interviews will take place on a rolling basis. 

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

A fantastic opportunity has arisen for a highly motivated and experienced Learning Team Coordinator to join Westway Trust providing support to the Learning Team Managers.

You will be a friendly and enthusiastic individual with strong administration experience along with excellent interpersonal and customer-facing skills who will be committed to working for a charity supporting and enhancing the lives of people in the North Kensington community. 

Key responsibilities of the role include:

Administrative Support

• Undertake administrative duties as directed by the Supplementary Schools Partnerships Manager and the Community Development Manager.
• Maintain information on records and databases as required
• Produce letters, reports, action sheets and documents, as necessary
• Set up meetings and take minutes, as required
• Assist with administrative tasks for project planning
• Manage administration associated with accreditation and awarding bodies for Quality Mark assessments as required
• Carry out administrative duties in relation to registers, cancellations, course documentation and course evaluations data
• Coordinate responses for outstanding stakeholder queries
• Assist with promotional tasks such as mail-outs and outbound progression calls, newsletter, and promotional events/open days
• Monitor office supplies inventory and place orders for learning team projects
• Process criminal record checks (DBS) for volunteers
• Coordination of all data management and impact reporting across team Programmes
• Support the Communications Team in developing and enhancing the communications and marketing strategies for the charity around Learning and Skills, including contributing to the Westway Trust and Westway Learning Twitter accounts and other social media and communication channels
• Assist with community events as required by agreement

Financial Support

• Perform basic financial activities relating to processing payments
• Support the Learning Managers with financial processes (including raising POs, liaising with Accounts for invoices, and processing credit card statements)

Special projects support, for example:

• Undertake administrative duties for the Lords Trading Card Directory
• Keep the Westway Trust and Kensington & Chelsea Social Council (KCSC) service directories updated
• Undertake administrate duties for the after school club Mondays and Thursdays 4.30pm – 6.30pm and help out with activities such as art, reading, games.
• Help organise seasonal events, such as Easter, Halloween, Christmas parties

Knowledge and Experience:

• At least one years’ administrative experience working in a busy office
• Strong customer service experience
• Experience of working in a customer-focused and/or community organisation
• Good organisational, prioritising and problem solving skills, with the resilience to work effectively under pressure
• Excellent interpersonal and communication skills
• Good command of written and spoken English
• Ability to provide a friendly and efficient service to the Learning Team Managers; learners and members of the community
• Experience of working with a high level of accuracy
• Is flexible, open to, and adapt to new ideas
• Can take the initiative to get things done and not afraid to make suggestions for continuous improvement
• Must have good IT skills, including MS Office Word, Excel and Access
• Be aware of and comply with policies and procedures relating to safeguarding; health and safety and security; confidentiality for all learners (adults, children and young people), and complete online training as required
• Commitment to living out the Westway Trust values including placing the community at the center of all we do.
• Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.

Desirable

• Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable
• Experience of working within GDPR legislation
• Community work experience

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

Interview date: Monday 3 March 

The application deadline is Friday 21 February when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early.  An early application is strongly recommended. 

Role Summary

The Head of Apprenticeship Operations and Delivery sits at the heart of Ada’s apprenticeship programmes. They are responsible for the operational delivery of Ada’a apprenticeships across all sites, leading a cross-regional team to manage and deliver the compliant systems and processes required for exceptional apprenticeships, and oversee communications and support functions. The role is centred on the apprentices’ and employers’ experience and works closely with Ada’s central operations team.

Key Responsibilities and Accountabilities

• Leadership of apprenticeship operations: Lead on all operational matters, including leading and line managing the delivery and compliance staff. This includes: recruiting and inducting team members; holding 1:1s; setting objectives; setting priorities; reporting on key metrics; and identifying and recommending improvements.
• Systems: Lead on ensuring the systems and processes necessary for degree apprenticeship delivery are in place, collaborating with the central data and impact teams to transition to a new CRM and learner record management system.
• Enrolment and onboarding: Manage the process for the admissions, enrolment and onboarding of apprentices, and work with the Apprenticeship Partnerships team on the onboarding of new employers.
• Delivery logistics: Enable effective delivery of apprenticeship training, working through the team to ensure the smooth running of induction and delivery weeks. This includes liaising with site staff, teaching colleagues and skills coaches, and managing logistics for in person delivery.
• Apprenticeship compliance: Work with the team to ensure that Ada’s programmes are compliant with the latest funding rules, including:
• The collection and storage of necessary documentation during enrolment
• Management of the online Apprenticeship Service
• Establishment and maintenance of compliant templates for training plans and apprenticeship agreements
• Quality Assurance of data collected for submission to the Individualised Learner Record (ILR)
• Monitoring of work output of other apprenticeship teams to ensure compliance E.g in setting training plans and establishing off the job hours.
• Apprenticeship funding: Work in partnership with the Finance Team on the planning and reconciliation of apprenticeship funding
• Apprentice enquiries: Deliver an efficient system to manage apprentice enquiries, allowing them to be dealt with in a timely manner and delivering excellent customer service.
• Communications to apprentices: Oversee cohort wide communication of programme information, ensuring apprentices are equipped with clear and timely details about their courses, including but not limited to apprentice handbooks, delivery dates, venue details and how to access support.
• Data and reporting: Ensure effective apprenticeship data management, and work closely with the Impact and Information team to ensure that all data reporting is integrated into Ada's core online systems wherever possible
• The apprentice experience: Place the apprentices’ experience at the heart of operational delivery, ensuring the delivery of excellent customer service, and taking into account the needs of Ada’s apprentices at each stage of their journey.
• Health, safety and wellbeing: The Apprenticeship Operations team has a shared responsibility with the other teams within apprenticeships to ensure the health, safety and wellbeing of apprentices. You will collaborate with other colleagues, in particular the central college operations team (including site managers), the college safeguarding team (Designated Safeguarding Lead (DSL) and deputy DLSs), and skills coach team, to ensure the highest standards of provision and support, in the areas of: first aid provision, risk assessment, safeguarding of learners, fire safety, and wellbeing support. 

PERSON SPECIFICATION

The ideal candidate will be a highly organised and experienced individual with a proven track record in learner management and a strong commitment to delivering exceptional learner experiences.

The full details of the Essential and Desirable Criteria are outlined in the accompanying Job Description

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

About the Role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40-year history. Over the last year support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation in the next five years, the principal gifts manager will play a key role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We are seeking a dedicated and experienced Principal Gifts Manager to lead the development and implementation of our major donor programme. Working closely with the Head of Philanthropy, you will create strategic plans to identify, cultivate, and steward a portfolio of high-value donors, securing five- and six-figure gifts. You’ll manage a pipeline of prospective donors, analyse trends to shape the programme strategy, and deliver inspiring stewardship events. Additionally, you’ll oversee a small team of philanthropy officers, support their donor portfolios, and ensure the programme’s adherence to compliance, financial planning, and risk management practices.

About You

You will have a proven track record of securing significant donations and delivering high-impact stewardship plans. Skilled in performance reporting, data analysis, and forecasting, you bring a strategic mindset to donor engagement. You’re highly proactive, with excellent networking, communication, and relationship-building skills. With experience managing donor events and managing multiple projects, you will be organised and results-driven. 

Duties and key responsibilities 

Leadership and Strategy 

• Support on the development major donor program. Working alongside the Head of 

Philanthropy to create a strategic plan that will identify, cultivate, solicit and steward a 

portfolio of Major Donors in line the overall fundraising strategy. 

• Develop a pipeline of new prospective donors, working alongside the Prospect research 

manager. 

• Monitor and analyse trends within major donor giving, both internally and externally, using 

these findings to influence the direction of the programme. 

• Manage and support two philanthropy officers to provide the best stewardship journeys for 

their portfolio (please note the structure is under review and this is subject to change)

Relationship Development and Events

• Cultivate, engage and manage strong relationships with major donors with a focus on multiyear partnerships. 

• Identify gaps in the product offering and work with the Head of Philanthropy to develop and 

launch new products.

• Monitor, analyse and report on major donor programmes, adjusting plans and events based 

on insights. 

• Lead on the development of inspiring stewardship events that covey MAP’s work and 

impact – inspiring major donors. 

Budget Management, reporting and compliance 

• Manage financial planning, reporting, and risk assessment for the Major Donor budget. 

• Ensure that the Major Donor programme adheres to due diligence procedures. 

• Utilise and maintain the CRM database to ensure accurate reporting and stewardship

General Responsibilities

• Support MAP’s mission, ethos and values. 

• Support and promote diversity and equality of opportunity in the workplace. 

• Abide by organisational policies, codes of conduct and practices. 

• Treat with confidentiality any personal, private or sensitive information about individual 

organisations and or clients or staff and MAP data.

PERSON SPECIFICATION

Experience

• Proven track record in securing five and six figure donations. 

• Skilled in performance reporting, data analysis and using insights to shape a major donor 

programme.

• Experience creating major donor stewardship plans that inspire donors and drive income. 

• Good project management skills, including managing multiple projects and priorities at 

once. 

• Experience in planning and budgeting – with proficiency in major donor forecasting. 

• Experience of creating donor events that inspire. 

Knowledge, skills and abilities

• Able to confidently analyse results and extract insights to inform the strategic direction of the 

Major Donor Programme.

• Good written and verbal communication skills.

• Effective management and leadership skills (Desirable)

• Highly proactive – excellent at networking, communicating and influencing. 

Personal attributes and other requirements

• Commitment to high standards, fostering trust and confidence in MAP’s fundraising 

initiatives.

• Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 

• Commitment to anti-discriminatory practices and equal opportunities.

• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).

• An ability to apply awareness of diversity issues to all areas of work.

• Ability and willingness to work weekends/evenings in emergencies, and to travel 

overseas where necessary.

Are you a dedicated and passionate CRM Manager/Dynamics 365 Developer with proven experience of developing and managing Microsoft Dynamics 365 solutions? Join our team at an exciting time as we expand our use of Microsoft Dynamics 365 across Woodgreen.

In this role, you’ll be:

• Responsible for designing and developing the Microsoft Dynamics 365 system. From making improvements to existing components, enhancing business processes (via Power Automate), and trialling new features that benefit the charity.
• Taking a leading role in a team to help shape the charity’s use of Microsoft Dynamics 365, suggesting innovative ways to optimise its use.
• Working closely with a diverse group of colleagues from customer facing staff to senior managers, to gather and document user requirements for future system enhancements.
• Monitoring and troubleshooting system performance, ensuring the reliability and efficiency of the Dynamics 365 environment.

This is a fantastic opportunity for someone with the right technical skills to make a significant impact in helping pets and their people at every step of the pet ownership journey. We provide safe shelter, specialist care, and a brighter future for thousands of pets. And we’re here for owners in need of advice and support too, every step of the way.

This is a full time, permanent opportunity with the expectation that our successful candidate will work from our site for approximately 1 - 2 days per week in accordance with business needs.In addition to a starting salary of between £44,401 - £54,269 per annum, depending on experience, we can also offer you;

• 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Flexible/Hybrid working
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shops.

This vacancy may close earlier should we receive high volumes of applications.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Customer Service Manager

We are looking for an experience Customer Service Manager to join the newly formed Integrated Fundraising and Marketing department, to manage the Supporter Care Specialists

If you are an exceptional communicator who combines operational excellence with a customer centric core, then apply today and join the 34,000+ staff working in nearly 100 countries, and share the joy of transforming vulnerable children’s life stories!

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Position: Customer Service Manager

Salary: £36,576.00 per annum plus good range of benefits

Location: Milton Keynes/Hybrid 

Contract: Permanent

Hours: Full time, 36.5 hours per week

Closing Date: February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.

Interviews: W/C 24th February 2025

About the Role

You will manage our team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. By coordinating with various income-generating strategies, the department aims to enhance the impact of the charity’s work, bringing hope and sustainable change to vulnerable communities worldwide.

Working within the Supporter Care team, the Supporter Care Specialists Manager will lead, motivate and continually develop a team of Supporter Care Specialists, ensuring that all supporters receive excellent customer service.

Using excellent communication skills, you will respond to escalated supporter complaints and queries efficiently and sensitively. With focus on KPIs and performance across the team, this role is key in maximising retention and acquisition opportunities, working closely with our fundraising teams incorporating feedback and insights from our supporters to support the organisation’s mission.

About You

You will be an exceptional communicator who combines operational excellence with a customer centric core, supporting the team of specialists to engage with our supporters on a wide range of topics. Being able to represent the charity’s mission, vision and values including Christian faith, alongside being able to relate with donors of all and no faith is an important part of this role.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above.

Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. 

All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

Why Here?

This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by the Christian faith, the charity serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

About the Organisation

With over 70 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

In addition to the salary offered, we offer the following:

• 28 days holiday + bank holidays, rising with length of service to 30 days

• Holiday purchase scheme

• Pension - 7% employer contribution

• Eyecare test reimbursement

• Life Assurance up to 4 x annual salary

• Enhanced Maternity Pay

• Wellbeing Support – Employee Assistance Programme

• Cycle to Work scheme

As a child focused organisation, the charity is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

As an Equal Opportunity Employer, the organisation values diversity and aspires to reflect this in its workforce. We particularly welcome applications from under-represented sections of the community. The charity also operates flexible working policies and practices.

Other roles you may have experience of could include Customer Service Manager, Customer Service Team Leader, Customer Service Officer, Customer Service Executive, Customer Service Team Support, Customer Service Supervisor, Call Centre Manager, Helpdesk Manager, Call Centre Team Leader. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.

Are you passionate about compliance training and customer support? Do you have hands-on experience in delivering short-course training and want to use that expertise to help businesses improve their processes? If so, this Customer Support Manager (Compliance Specialist) role could be your next exciting opportunity!
 
Benefits
Salary: From £35,000 per annum (depending on experience)
Employment type: Permanent, full-time (part-time considered)
Working arrangements: Hybrid (once a week from the office)
Location: Doncaster
Other: Opportunity to shape and develop a newly created role
 
About the Organisation
Our client, a leading provider of compliance training solutions, supports businesses across multiple sectors with high-quality qualifications, e-learning, invigilator services, and training resources, with a strong focus on customer experience.
 
About the Role
As a Customer Support Manager (Compliance Specialist), you will be the go-to expert for both internal teams and external customers on compliance training delivery.
 
Key Responsibilities

• Offer expert guidance and support to both internal teams and external clients.
• Identify pain points in customer processes and develop practical, improved solutions.
• Maintain relationships with key customers to improve service levels and sales opportunities.
• Respond to inbound sales leads and assist in onboarding new customers.
• Identify and implement process improvements to enhance the customer experience.
• Create engaging social media content related to compliance training.
• Provide feedback on product developments and qualification updates.
• Support the vetting and recruitment of trainers and teachers.

 
Experience Required

• Strong experience in short-course compliance training delivery (Food Safety, First Aid, Health & Safety, Security, etc.)
• Knowledge of compliance training challenges and solutions
• Experience in customer service and managing customer relationships at various levels
• An understanding of quality assurance processes and commercial training operations
• Ability to analyse customer pain points and implement effective solutions
• Experience recruiting, vetting, and managing trainers or teachers (desirable)
• Excellent communication and problem-solving skills
• Ability to translate training delivery experience into customer support and service improvement

 
To Apply

• CV
• Covering letter (optional)

Interview Process
A one-stage in person interview
 
Deadline
ASAP

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We currently have a vacancy for a full-time and permanent Office Administrator. This role involves working on the reception, making bookings, responding to enquiries, dealing with customers and supporting the ministers. The Office Administrator will provide a warm welcome to all visitors to Hinde Street Methodist Church and be part of a small and friendly team. The role is largely administrative but there will be opportunities in digital communications, marketing and community engagement.

Supporter Engagement Coordinator

Location: Hybrid, Old Street, London
Salary: £28,177 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 

An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. 

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.

We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.   You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile. 

The deadline for applications is 23:59 on Sunday 16 February 2025
Interviews will take place on Thursday 27 February 2025 

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-219490

Title: Executive Assistant

Salary: £18,563 pro-rata (FTE £30,939)

Location: Activity-based/Hammersmith

Hours: 21 per week, including Tuesdays in the office

Contract Type: Permanent

These are exciting times for Women's Pioneer Housing. We are developing over 160 new homes for single women in West London, including brand new offices on our site at 227 Wood Lane.

Founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. We remain committed to making a positive difference to women’s lives by providing high quality homes and services.

We have been creating new roles to support our growth, our people and continue our commitment to providing excellent customer services as we embark on this new, exciting chapter of service improvement. Working alongside the Corporate Services team and reporting directly to the CEO, the Executive Assistant will be the first point of contact for enquiries referred to the CEO and will provide an effective administrative support.

You will already be working in a customer-focused environment and will be able to balance priorities, resolve queries and manage a wide-ranging portfolio. You will have intermediate MS Office skills, particularly in Outlook, PowerPoint and Word. An ability to quickly grasp other software packages will be a distinct advantage. An understanding of social housing is preferred but not essential – a great attitude, ability to adapt and learn are important attributes - respect for our residents and a commitment to delivering a 1st class service is key to this role.

We are a small team and work together to deliver shared objectives. If you are passionate about bringing excellence, are a good team member and can demonstrate an interest in and commitment to our work, we would love to hear from you.

If you would like an initial discussion to find out more about this role, please contact Susan Bernard, Head of Corporate Services, or Tracey Downie - Chief Executive.

TO APPLY:

Please send three documents to our HR mailbox:

• Up-to-date CV
• Supporting Statement
• Diversity Monitoring Form

You may find more information about the role on our webiste.

Closing Date: 23:59 Sunday 9th February 2025

Interviews and assessment: Friday 21st February 2025

Age UK has an exciting opportunity to join their fantastic team in Hull!

We are recruiting for a Shop Manager to manage the day to day running of our Hull shop in St Andrews Retail park, Hessle Road.

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

The Faculty of Pharmaceutical Medicine (FPM) is looking for a bright, dynamic self-starter who is keen to make a positive contribution in this new role within its Education team.

 

The organisation

The Faculty of Pharmaceutical Medicine (FPM) is a charity and membership body for doctors who work on all aspects of medicines research and development. Our small team works closely with the Board of Trustees and our 1,600 members to deliver on our mission and our strategic objectives, to improve the health of the public around the world.

The role

The Education & Training Intern role is an opportunity for someone who thrives on a challenge, who is happiest when putting their excellent organisational and customer facing skills through their paces. Someone who is at their best working collaboratively with others.

They will play a dual role supporting delivery of two key parts of FPM’s education activities:

· Examinations - FPM sets the curricula for and runs a number of examinations. They include the Diploma in Pharmaceutical Medicine, successful completion of which is a defining moment in the career of any pharmaceutical physician, and a keystone of FPM membership. It affirms their knowledge and expertise in the specialty, and commitment to enhancing the health of society.

· Specialty Training - The Pharmaceutical Medicine Specialty Training programme, or PMST, is a comprehensive four-year specialty training programme, offered exclusively by FPM. It is a cornerstone of FPM’s commitment to equipping pharmaceutical physicians with the specialist knowledge and capabilities to practise to the highest ethical and professional standards.

The postholder will support FPM’s Examinations & Standards Manager and Specialty Training Manager in delivering a high quality experience for learners.

We are looking for a bright, dynamic self-starter who is a team player, organised and has good communication skills. The ideal candidate will bring great energy, diligence and attention to detail, and will be keen to make a positive contribution in all aspects of the role. Specific tasks include: acting as the first line of response for queries; supporting the registration of new exam candidates and trainees; assisting with administration of meetings, including circulating meeting notices, agendas and packs and handling apologies; and maintaining accurate records. An understanding of education and training in a professional environment is not necessary. Full training will be given.

The successful applicant will join FPM’s Education team initially on a 12-month contract which could be made permanent.  FPM offers a fantastic benefits package, including flexible working, 29 days annual leave, and Christmas closure days. A pension is offered after three months.  The role is offered subject to successful completion of the six-month probation period.

FPM welcomes and actively seeks to recruit people regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years,  Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example, energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Purpose of the job:

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.

By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

For further information please see the job description attached

Benefits:

• Generous annual leave
• Birthday leave (after 3 months service)
• Employee Assistance Programme
• Incentive schemes
• Wellbeing rewards
• Free onsite parking
• Bus pass scheme
• Cycle to work scheme
• Free optical tests
• Free tea and coffee
• Company pension