Customer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Purpose:
This role encompasses the day-to-day running of RABI’s mental health training programme. To include liaising with individuals and organisations seeking training; working with RABI’s specialist training providers; budgeting and invoicing, monitoring and evaluating the service.
In addition, the role will seek to explore possibilities for the development of the service, including working with external organisations across the sector to upskill and empower their staff.
The role involves cross departmental working, particularly with the Fundraising, Volunteering and Finance departments to ensure both the smooth running of the service, but also the development of it to ensure it reaches its full potential.
Implementing relevant procedures and processes, revising and facilitating continuous improvement will be key to the success of the role, with a focus on gaining impact reporting and integrating the service into the CRM.
Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.
Key Responsibilities:
- Identify and develop opportunities to engage with prospective strategic corporate partners around mental health training.
- Lead the management and delivery of RABI’s mental health training from initial contact through to booking, invoicing and feedback.
- Manage the budgets related to delivery of the mental health training service.
- Work with other RABI departments to ensure promotion of RABI’s mental health training and maximise the opportunities it provides.
- Work with existing and prospective trainees to maximise benefits for both parties, identifying the training and ensuring training is kept up to date.
- Act as a first point of contact for strategic partners interested in mental health training.
- Provide subject matter expertise and advice to support the Senior Management Team in developing strategic priorities and projections.
- To support with the completion of collaborative working proposals and pitches that involve mental health training.
- To attend, contribute and chair where appropriate, meetings, briefings and reviews with existing and potential partner organisations.
- To provide reporting as required, related to the mental health training service.
- Act as a conduit to introduce partner organisations to other RABI teams as appropriate.
- Supporting on the development of partnership agreements, Memorandum of Understanding and other written documents as required.
- Act as a representative of RABI at events.
- Working with RABI colleagues to collect and track data on the effectiveness of the mental health training, and impact reporting.
- Work to develop RABI’s mental health training service to maximise its impact and effectiveness across the wider farming community.
- To integrate the mental health training service from booking through to invoicing and reporting, with the CRM system, to ensure all data is captured, relationships managed and reporting provided.
- Be an ambassador for Partnerships internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Person Specification:
Essential
- Experience of developing excellent relationships with high level corporate organisations.
- Ability to represent RABI and lead meetings with large audiences and partner-based events.
- Significant knowledge and experience of working collaboratively with organisations and stakeholders at all levels.
- Advanced research skills and proven record of environment scanning success.
- Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
- Negotiation and influencing skills and the ability to work with people at all levels with tact and diplomacy.
- Experience of developing and delivering presentations and pitches.
- Excellent organisation skills and the ability to manage own workload and priorities.
- High computer literacy skills including the use of Microsoft Office programmes, databases and CRM systems.
- Ability to travel throughout England and Wales and work unsocial hours on occasion.
- Affinity with the goals and objectives of RABI.
- Project Management experience, including monitoring & evaluation.
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
- A full UK driving licence.
Desirable
- Training background
- Farming background or knowledge of the farming community environment.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ambitious College is London's first specialist Day College for young people aged 16-25 with a primary diagnosis of autism. We believe that every young person attending Ambitious College deserves a fulfilling, happy and rewarding life. Our educational approach always focuses on the individual.
As part of our growth plans, we are looking for an Occupational Therapist to join this ambitious transdisciplinary team made up of OT's, Speech & Language Therapist and PBS specialists. You will have the opportunity to help support in service development, to embed occupational therapy for our autistic learners using our tiered model of therapy provision.
You will be working with the Ambitious about Autism Quality of Life framework to ensure our learners are accessing occupations that are meaningful and purposeful to them, to support them as they prepare for adulthood.
The successful candidate will:
- Be a Professionally Qualified Occupational Therapist to a degree or diploma level
- Be proactive in strengthening the effectiveness of the occupational therapy team by bringing knowledge and insight into service design
- Contribute to effective team development and monitoring, evaluating and improving service delivery to participate in supervision and continuing professional development
- Commitment to occupationally focused, person-centred and evidence-based practice.
- Contribute to and evaluate the training and development of teachers, parents and other professionals
We offer a wide range of benefits including a commitment to CPD (Continued Professional Development) excellent career opportunities, professional membership fees paid, welcome bonus of *£2000 - £4,000 and 40 days holiday allowance + Bank holidays and more!
For further details on how you can make a difference and find out what we have to offer, please see our recruitment pack below.
If you have any questions about the role, please contact Stephen Vickers.
Equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
An exciting opportunity has arisen at Hall Farm in Snetterton for an experienced maintenance supervisor to work closely with the Centre Manager to efficiently maintain the general buildings and pasture at our Rescue and Rehoming Centre in Snetterton, Norfolk.
The key responsibilities of this role are to ensure an up to date, well-planned, effective preventative and reactive maintenance regime is in place. This role is responsible for a team of two maintenance assistants and is required to provide daily support and on-going training and development as required. You will be responsible for the critical systems such as drainage, water, lighting, heating and fire related alarm systems as well as ensuring compliance with all health and safety regulations. You will also be responsible for the pasture management and the use of all relevant chemicals and pesticides where necessary.
The ideal candidate will be experienced in general maintenance in relation to buildings, grassland/pasture management and have the ability to react swiftly to maintenance requests to meet strict timescales. You will possess excellent communication skills, highly organised with a sound understanding of the principles of H&S and Fire Safety in a similar environment. You will also be required to drive certain farm machinery such as tractors and transporters.
APPLY NOW
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an Employment Coach with our Employcare Project you will be supporting unpaid carers living in Manchester; providing support and coaching in order for them to re-enter paid employment or voluntary roles. The successful candidates will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations.
This role is subject to a Basic DBS check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
We are recruiting for 1 full-time equivalent role, but are open to a mixture of part time hours, so please put in your application how many hours you are interested in.
In your application, please outline how you meet the ‘Essential Criteria’ for this role. This is outlined in the ‘Person Specification’. If you don’t meet all the criteria, don’t worry, we still welcome your application and you can always get in touch with us for a formal chat if you have any questions.‘Desirable criteria’ are things that would help you in this role but are not essential. If you don’t meet these criteria, please still apply. You can use examples from your personal life as well as your professional experiences when completing the application.
Applications for this role close at 5pm on Tuesday 23rd July, with interviews scheduled for the W/C 29th July. However, we will review shortlist applications as they are sent in and so we may close this vacancy early if successful candidates are appointed, so please apply as soon as possible.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About you
Our ideal candidate will have proven experience of working in an administrative role. Clear experience of handling enquiries sensitively and with compassion across multiple communication channels is key, coupled with an awareness of issues facing elderly/disabled people and services available within the wider community.
You will have a basic understanding of the charitable and grant giving community.
About the role
Central London based. Whilst hybrid working (currently two days a week office based for FTE) is offered, the post holder will be required to be in the office more frequently at some points in the year to deal with seasonal administrative tasks.
The working hours for this role are 21 hours a week with flexibility to work the hours over 3 to 5 days as long as they include Monday and Tuesday.
As our Services & Grants Administrator, you will provide administrative support to the Services and Grants team, allocating incoming enquiries, coordinating weekly grant payments and other administrative tasks as required. You will administer a small regular grant programme and identify clients who would benefit from further in-depth support whilst ensuring excellent customer service.
You will also manage enquiries in the email inbox as well as distribution of web-based enquiries to the Services and Grants team within one working day of receipt.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
-
28 days holiday plus statutory bank holidays (pro rata for part time staff)
(with the option to buy additional leave) -
8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
-
A wide range of employer funded wellbeing experiences through Heka
-
Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
-
Group Life Cover (three times annual salary) with option for additional cover
-
Weekly wellbeing half hour
-
Season Ticket Loan (upon successful completion of probation)
-
Employee Assistance Programme
To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement outlining how your experience meets the criteria set out in the person specification.
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.STEP aims to support and empower people with experience of forced migration through a tailored employment programme that addresses the complex barriers refugees face in preparing for, and ultimately finding, work in the UK.
The Refugee Council is a leading charity working with refugees and people seeking asylum in the UK. Founded in 1951 following the creation of the UN Refugee Convention, we exist to support and empower people who have fled conflict, violence and persecution in order to rebuild their lives here in the UK.
We now have an exciting opportunity for an Employment Advisor who will be based at the Refugee Council in Sheffield. You will provide employment support to refugee clients enrolled in the STEP programme and help them to achieve their employability goals. You will be the main point of contact for clients, delivering one on one support across a variety of employability activities including preparing CVs, writing cover letters, searching for jobs, applying for jobs, finding volunteering, work experience and training opportunities and preparing for interviews.
You will work to a variety of performance targets based on the progression outcomes of clients such as voluntary and work placements and achieving and sustaining paid employment.
About you
We are looking for candidates who have:
- Experience or knowledge within the refugee employment sector
- Understanding of the issues and challenges faced by unemployed people to finding work, including those who first language is not English
- Experience of providing advice and guidance and supervising a caseload of clients
- Excellent communication skills
- Good IT skills (Microsoft Word, Excel, Outlook)
- Cross-cultural sensitivity and the ability to work with clients with varying levels of English
- Competency in a second language desirable e.g. Arabic, Amharic, Dari, Farsi, Pashto, Tigrinya, Ukrainian
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- We encourage flexible working/working from home and offer a range of flexible working options
Equality, Diversity and Inclusion
World Jewish Relief values equality, diversity and inclusion in our workplace and we encourage applications from candidates of all ethnicities, socio-economic backgrounds, genders, sex, sexual orientations, ages, disability, faiths (or non), marital status (or non), that meet the criteria set out for this role.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
To apply
Please upload your CV and a cover letter explaining how you meet you the criteria in the person specification.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At the heart of our fundraising and marketing strategy is a real focus on building lasting, meaningful, and relevant relationships with all our supporters, demonstrating the importance and value of the contributions that they make. Our Individual Giving programme makes up a considerable proportion of our total income and the primary responsibility for this role is providing important support for this vital programme. You’ll love talking to our supporters, taking time to understand them, listen to what they are interested in and making sure they feel valued. Starlight’s reputation for supporter care will really matter to you and you’ll naturally want to be accurate, efficient and effective in dealing 3 with queries, handling and recording donations on CRM and ensuring that appropriate and timely responses are sent to all supporters. You’ll also enjoy developing your fundraising skills and supporting Individual Giving activities to ensure we are delivering the best activities for our supporters to drive more donations. With your experience and expertise, you’ll support our reputation for positive, warm touchpoints and excellent customer service.
Job Title: Sales Assistant – Garden Room
Period: Permanent
Hours: 1 day per week (Wednesday – Friday), 7 hours excluding breaks, some weekends and evenings
Salary: £24,000 per year pro rata
Reports to: Retail Manager
Place of work: The Exchange, Erith DA8 1RA
How to apply: The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.
About the role
The Exchange is looking for an enthusiastic and hard-working Sales Assistant with a flair for customer service, and a passion for plants, craft and people. This is an exciting new opportunity to help support our Retail Manager in establishing The Garden Room as a vibrant, successful and welcoming space for retail, selling homeware and gifts; craft and garden supplies and tools; plants and plant care products; and some fashion, fragrance and cosmetics. The Garden Room acts as the main entrance into The Exchange, and so the Sales Assistant will be expected to be able to talk confidently about the wider organisation and its work. The space is also used for workshops, focusing on the interconnection between craft and gardens.
Principle Duties:
Please note: the ‘principal duties and responsibilities’ outlined below are not exhaustive. Other tasks and duties consistent with the role may be assigned.
- Sales: Maximise sales within our retail space, The Garden Room, by assisting with the day-to-day running of the shop, ensuring it is always well presented, welcoming and secure.
- Customer Service: Provide exceptional service to visitors and customers, providing information about The Garden Room and our retail offering as well as the organisation, its ethos, our programme and events.
- Plant Care: Basic care of the plants within The Garden Room and elsewhere in The Exchange.
- Ambassador: Be a positive ambassador of The Exchange, supporting the organisation and its work within the community.
Responsibilities:
- Provide excellent customer service in The Garden Room, answering queries and giving general assistance in a warm and friendly manner to ensure a positive visitor/customer experience, and to encourage repeat visits.
- Talk confidently about the wider work of The Exchange, including our history, ethos and our events/programme.
- Ensure the smooth operational running of The Garden Room.
- Till and cash handling, processing transactions on the till system, packaging and gift wrapping any purchases as required.
- Process online purchases by selecting stock, packing for postage and arranging dispatch.
- Inform customers about stock availability and gathering product feedback.
- Respond to email and in-person queries from customers in a timely and professional manner.
- Occasionally serve drinks and snacks from The Garden Room where we sell a small selection of chilled bottled and canned drinks for consumption on The Exchange premises.
- Manage stock levels, preventing theft, and keeping the store clean and organised.
- Ensure that available stock is visible and is visually appealing.
- Maintain stock levels and visual standards of the drinks and snacks available to purchase from The Garden Room.
- Provide basic care instructions to customers purchasing plants.
- Operate within rigorous H&S and security frameworks, including taking responsibility for opening and closing tills, and final retail space checks.
- Assist with general housekeeping duties as assigned.
Personal specification:
Essential:
- Friendly and approachable with excellent customer service and ‘front of house’ skills.
- Motivated with an eye for detail and a desire to achieve high standards.
- Confident, calm approach to working within a busy environment balancing multiple demands.
- Excellent communication, listening, diplomacy and problem-solving skills.
- Evidence of positive and effective working with colleagues to achieve shared objectives.
- High level of written and verbal English communication skills.
- Reliable and highly organised with initiative and strong time management efficiency.
- Ability to work occasional weekends and evenings dependent the needs of the operation.
- The right to live and work in the United Kingdom.
Desirable:
- Working in an arts and culture / community / heritage environment.
How to apply:
The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.
Deadline for applications: Sunday 14 July
Interviews scheduled for: Thursday 18 July
Our mission is to reinvigorate the Old Library in Erith as a community-built space and create a centre for craft, opportunity and local growth.
The client requests no contact from agencies or media sales.
We are looking for a Business Support Assistant to join our team in Wales. This is a 12-month fixed term appointment to cover maternity leave. It is a part-time post (equivalent to 3 days per week).
To meet the requirements of the Welsh Language Standards and our Welsh Language Policy, this post is Welsh essential.
Depending on your location and preference, you will be based in either the Cardiff or Newtown office. You are welcome to be based in the office full time, or a combination of home and office working. You will occasionally need to travel within Wales to work with colleagues.
In this role, you will support the efficient and effective delivery of grant-making activity in Wales, ensuring an excellent service for all our customers, colleagues, and stakeholders.
As first point of contact, you will play a key role in ensuring that all telephone and email enquiries are dealt with in a friendly, professional, and timely manner, responding with relevant information, and where necessary, connecting the enquirer to a colleague for further advice.
With a keen eye for detail, you will support the efficient delivery of the funding lifecycle by ensuring that new requests for funding are accurately processed and allocated to colleagues. You will also undertake administrative activities to ensure that customers and stakeholders received timely information.
Working in collaboration with colleagues, you will deliver a range of service activities including coordinating meetings and helping organise events, fulfilling travel booking and accommodation requests.
Interview Date: Week commencing 15 July 2024
Essential criteria
- Fluent Welsh verbal and written communication skills.
- Ability to use appropriate technologies to deliver effective administrative support.
- Ability to plan, organise and work flexibly as part of a team.
- Confidently handle conversations, adopting a positive approach when dealing with customers and colleagues.
- Remain calm under pressure and handle multiple and competing priorities seeking help from others when needed.
Desirable criteria
- Understanding of and curiosity about our work at the Fund.
- Experience of working in a customer facing role and working in a multi-tasking team environment.
- Be proactive and take responsibility for your own work.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Housing Management Worker
Job type Permanent - Full Time
Hours - 40 hours per week - Monday to Friday.
Salary - £23,962
Location- Merseyside
Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers?We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
Providing housing management and intensive housing management to customers at risk of homelessness living in self contained accommodation.
Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.
Someone with a Housing qualification and understanding of the welfare benefits system. Qualified to a minimum GCSE grade C or equivalent in English and Maths.
You need to be approachable and have the ability to build rapport and trusted relationships with customers and outside agencies.
Duties and responsibilities include but are not limited to:
- Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required.
-Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential
.- Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations
.- Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures
.- Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action.
Previous experience of working in Housing Management is desirable
Ability to drive and access to a car is required
Enhanced DBS check
For details of the full role profile please click
For Details of Nacro's excellent benefits click
Please Apply online
We have a brand new Project Manager opportunity which is a full time, 12 month fixed term contract sat within our Funding Strategy, Communication and Impact Directorate, created to manage the development and implementation of our Evidence and Impact Strategy.
We are committed to investing in evidence, both lived and learned, and sharing what has and hasn’t worked, using our learning to adapt and help those we work with to do the same. We want to focus the funding we provide on where it can help make the biggest difference. Our impact strategy will guide us towards achieving these ambitions and it will be framed around five core purposes: informing our equity-based approach; learning with communities; leading the agenda; demonstrating our impact; supporting evidence-based funding practice.
You will support a multi-disciplinary project team drawn from across The National Lottery Community Fund to develop and deliver the Evidence & Impact Strategy. Using excellent project management skills, you will support the team to:
- deliver a programme of internal and external consultation that will inform the strategy’s focus and priorities
- develop the Impact Strategy for publication in January 2025
- develop a detailed delivery plan for colleagues working in Evidence & Impact that will outline the initial activities and actions that they will take to begin implementing the strategy
- monitor progress, address challenges, manage risks and ensure that key milestones and deliverables are met
The National Lottery Community Fund is the largest funder of community activity in the UK – we support people and communities to prosper and thrive. We award money raised by players of The National Lottery to community projects that bring people’s ideas and ambitions to life. We support a wide range of projects across our 4 mission areas of Community, Health, Environment and Children & Young People. Our grants range from as little as £500 to multi-million-pound projects.
National Lottery funding is open to everyone, but we focus on those communities and people facing the greatest needs.
Interview Date: Friday 2nd August - virtual
Location: UK (Flexible)- We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London and Newcastle.
On application, please align your supporting statement to the criteria below
Essential criteria
- Experience of planning and delivering projects and/or products
- Knowledge and experience of using project planning tools and delivery techniques
- Experience in the ability to build relationships with key colleague stakeholders as part of a multi-disciplinary team supporting the delivery of project objectives
- Ability and experience to balance multiple competing priorities
Desirable criteria
- Ability to use online planning tools, especially Microsoft Planner
- Knowledge or experience of risk management and approaches
- Knowledge of the National Lottery Community Fund and its strategic priorities
- Experience of delivering presentations and writing reports
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Interview date: Wednesday 10th July
Reports to: Chief Executive
Direct Reports: AV Technician
Contract: Permanent, full time (35 hours per week)
Location: Institute of Psychoanalysis, Byron House, Shirland Road, London W9 2BT
About the Institute of Psychoanalysis
The British Psychoanalytical Society was founded in 1913. With around 500 members, we are a UK wide and international community of professionals, dedicated to helping people enhance their lives through an intensive talking therapy, psychoanalysis. The Institute of Psychoanalysis (IoPA) is the outward face and training body of the British Psychoanalytic Society.
Purpose of the job
The Head of Digital will be responsible for leading our digital, IT and information systems. They will also have oversight of AV and for the technical development of online education materials.
The post holder will lead the digital transformation of the organisation, continuously improving the effectiveness and impact of the Society. They will lead resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with business requirements. This will involve leading end to end delivery digital projects, including technology delivery and change management required to improve, implement and embed digital systems, IT infrastructures and processes.
Main responsibilities
- Project manage major digital projects and ensure relationships with external stakeholders and engagement with Members, Staff and Service Users are all managed effectively.
- Research solutions and make recommendations for the improvement of systems and infrastructure.
- Appoint suppliers of digital services and oversee the Institute’s relationships with them, ensuring they provide a high-quality service and value for money.
- Provide first line support to staff, responding to basic technical queries and issues, such as password resets, software installation, and troubleshooting common hardware and software issues.
- Manage the IT infrastructure and security of the CRM system.
- Ensure the smooth operation of the CRM system, including user access management and working with our support provider to carry out data backups and system updates.
- Implement and maintain robust security measures to protect customer data and ensure compliance with organisational policies and industry regulations.
- Troubleshoot and resolve technical issues related to the CRM system and collaborate with stakeholders to identify and implement improvements to the system's performance and functionality.
- Establish services in line with industry standard service design principles.
- Keep on top of new and innovative ways to present the Institute’s digital content, proposing and experimenting with ways to develop its content in line with changing digital trends and audience preferences.
- Manage and develop the Society’s AV presence for in-house seminars and events as well as online AV requirements.
- Technical development of online educational products.
- Oversee financial aspects including budgeting, budget review and procurement.
Other responsibilities
- Work to increase the number of people reached through the Institute’s web presence and to build repeat usage, for example, by providing expertise on search engine optimisation, pay-per-click and social media advertising, and managing paid-for search.
- Coach, advise and share information on digital content, communications and services within the wider organisation. Encourage and support staff and members to engage with digital communications and adopt a ‘digital first’ mind-set.
- Take the lead on Google Analytics and other digital monitoring/measurement tools, ensuring that digital metrics are implemented, consistently reported and widely used across the Institute.
- Provide AV support for in-person, online and hybrid events using Zoom.
Benefits
- Flexible office hours and hybrid working (dependent on events, meetings and other activities).
- 25 days annual leave, plus 8 bank holidays (pro-rata for part time staff) plus Christmas closure days in addition to annual leave entitlement.
- Time Off in Lieu, overtime or adjusted working hours to accommodate evening and weekend working.
- A 12.5% non-contributory pension scheme.
Please see the job description and person specification attached for more details.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We continue to adapt the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the greatest barriers to preventing or ending their homelessness.
Location: Based in Crisis Newcastle Skylight, City House, City Road, NE1 2AF
About the role
Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service.
This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness.
We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.
As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected.
No two days are the same, and you will be greeting people, helping signpost to appropriate services and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.
About you
As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis.
Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate.
You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict.
You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be.
You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues.
You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information.
You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If you want to learn more about the role, you are invited to join an information session at Crisis Newcastle Skylight, City House, City Road, NE1 2AF on the Wednesday 3rd of July 2024 at 4:30pm host by Paul Wightman (Operations Manager - Engagement & Assessment) and Chloe Kane (Receptionist). To request confirmation of attendance please email Paul Wightman, contact details can be found on our website.
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 7th of July 2024 at 11:59pm
Interviews will be held on Tuesday the 16th and Wednesday the 17th of July 2024 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
The Food & Beverage Outlet Manager is a key role within the UWLSU Commercial team, who are changing the way they engage and support students at The University of West London Students’ Union. This role will work with full-time and student part-time staff to provide top tier service for our customers. This includes but is not limited to management and service throughout our outlets. The post holder will instil and deliver high standards of service. Additionally, the post holder will have the chance to flex and develop their event skills by managing catering to a selection of private and in-house functions designed to maximise engagement and further the student experience.
We are an award-winning organisation with an ambition to disrupt inequality in education. This role plays a vital role in that mission. As a team, we work collaboratively in a fun, supportive and challenging environment. We work tirelessly to improve our services, opportunities, and outcomes of our members. We provide staff with the tools and guidance to develop and grow their skills set and experience to further career aspirations and deliver high-quality work.
We are looking for a hardworking, organised individual passionate about customer service and empowering of all colleagues. This role is ideal for an early career manager, or someone wishing to take the next step from supervisor to Manager. You will have experience in working in a food and drink led environment to organise and deliver service from start to finish. You will have experience working effectively as an individual and as a team and working to tight deadlines. You will have a strong commitment to equality, diversity and inclusion, understand the importance of positive working relationships, display high levels of self-awareness and empathy and understand without a doubt that the union exists for its members.
The client requests no contact from agencies or media sales.