Crm Jobs

About the role 

Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.

The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.

By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.

They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.

More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.

If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.

Duties and responsibilities

Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:

• Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
• Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
• Representing London in group forums, sharing learnings and best practice with other Smart Works centres
• Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
• Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
• Accountability for the management, retention, development and growth of London volunteer community
• Safeguarding Officer for London and the Smart Works Group

Person specification

Essential Criteria

• Excellent interpersonal skills with an adaptable style to suit different people and situations
• Experience managing a team
• Comfortable working in a fast-paced, client-focused environment
• Proven record delivering results against ambitious targets and KPIs
• Strong experience leading change and delivering innovative solutions to complex problems
• An understanding of safeguarding requirements for a charity like Smart Works
• Confident public speaker, with experience of representing an organisation to external stakeholders

Desirable Criteria

• Experience working with and managing a community of volunteers
• Experience managing data collection and producing reports for senior staff and trustees
• Experience as a Safeguarding lead or Officer
• Understanding of the UK employability sector

General duties of a Smart Works staff member

• Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
• Adhere to our policies and procedures and be an ambassador for our charity
• Play your part in ensuring that each woman who comes through our door is treated with respect and empathy

Benefits, terms, and conditions

• Full-time role
• Salary of £38,000 - £40,000 depending on experience
• Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
• The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
• There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
• 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
• Positive working environment with investment in training and progression
• VIP access at Smart Works sales, events and pop-up shops
• All successful applicants must provide references and complete a satisfactory Basic DBS check

How to apply

Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.

• Why do you want to work for Smart Works? (Max 350 words)
• What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
• How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
• Is there anything else you would like to share? (Max 250 words)

Closing date for applications 5pm Thursday 11th July.

First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.

Second Round interviews will be Monday 29th July, in person at our London Office. 

Role to start in September 2024.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.

Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

The country’s most vulnerable children have overwhelmingly poor educational and life-outcomes, with disastrous consequences for themselves and society. Many of these children are excluded from school.

The Difference exists to improve the life-outcomes of the most vulnerable children by raising the status and expertise of those who educate them. The organisation creates specialist senior school leaders, with the expertise to lead whole-school and multi-agency approaches to meeting the learning, wellbeing, and safeguarding needs of all children.

The Difference is a small and growing organisation, founded in 2017. They’re an agile and flexible team and you’ll be joining at a time of investment in fundraising, having recently employed their first full-time Head of Fundraising.  It’s an exciting time to join the organisation as they develop a new strategy to take them to 2030 with fundraising playing a key role in the organisation’s growth. They have a small but generous group of funders who have supported The Difference and as Trust & Foundations Manager you will work to grow the pipeline of trust funders and work closely with the Head of Fundraising to develop a fundraising strategy.

You will manage, develop, and grow The Difference’s portfolio of trusts and foundation donors, supporting to diversify their donor base and secure high value, long term support. This post will manage trust income in line with donor requirements, identifying and building relationships with new prospects and submitting high quality and engaging reports and proposals. You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow with the charity.

The position will: 

• Write compelling funding applications and grant reports to trusts and foundations at 5- and 6-figure level
• Grow multi-year restricted and unrestricted income from existing and new donors and support the growth of overall income from £1.25m to £1.9m annually in next 3 years
• Work closely with the Head of Fundraising to support with strategy and growth plans
• Develop and expand meaningful engagement opportunities that can be offered to funders

Ideal skills and experience: 

• Experience developing bids and applications for 5+ figure grants
• Proven ability to write compelling, well-organised content which turns complex ideas and detail into summaries that can effectively engage different audiences
• Experience overseeing management of end-to-end stewardship journeys, from prospect to long-term engagement, and building relationships with foundation trustees and grant managers
• Knowledge and passion of working in the education sector

Benefits include:

• 6% employer pension contribution
• 25 days annual leave
• Enhanced sick leave and compassionate leave
• Enhanced maternity & adoption pay

Fundraising Manager

● 21 Hours per week (ideally spread over 3-4 days)

● £35,000 p.a. pro rata (£21,000)

● Working from home, but with some travel to Central London

● Permanent contract

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26.

Our work is primarily funded through grants received from charitable trusts and foundations, but we have exciting plans to diversify income to include major donors, corporate supporters, statutory awards and challenge events. This post will focus on supporting major donors, corporates and trusts and foundations.

We have:

✔ A clear plan of who we want to target for our workshops over the next 3 years, and a fundraising plan to support it

✔ An engaged leadership team and Board of Trustees

✔ Evidenced outcomes, rich data/statistics and compelling case studies

✔ Diversity and strong social purpose

✔ A new organisational strategy that sets our vision from 2024-2027

✔ A new CRM system that has been built to support our ambitions

Job Purpose

This is a new role, joining a small and growing Fundraising Team, with responsibility for proactively leading the cultivation and stewardship of potential and existing major donors, grant-making trusts, and corporate supporters, with a particular focus on driving significant income growth.

You will build and maintain lasting relationships with LMKs valued funders, thinking strategically and working closely with programme delivery colleagues to develop fundraising cases of support and impact reporting.

Reporting to the Head of Fundraising & Development, the successful candidate will join LMK’s core staff team, and will have a real input into our plans and strategies for the future by working with LMK staff, LMK Leaders (youth workers who deliver our workshops to young people), members of our Youth Advisory Board and trustees to develop and implement our long-term strategy.

Key responsibilities:

● Develop and deliver a structured and dynamic plan to engage high-value donors, trusts and corporate supporters.

● Understand supporter motivations, identifying opportunities across the Charity that inspire and engage, enabling supporters to achieve their fundraising goals.

● Work closely with colleagues to develop inspiring fundraising cases for support and impact reporting.

● Undertake prospect research, identifying prospective new funders for LMK

● Meet with and present to potential and existing funders with passion, enthusiasm and professionalism. 

● Manage funder relationships, ensuring that they are kept informed of progress, key milestones and future opportunities to support the charity, and that they are thanked and thoughtfully stewarded, in order to maximise retention, and increase levels of support over time. 

● Influence and shape project development and impact measurement by ensuring major funder needs are taken into account

● Work with colleagues to monitor the progress of grant-funded projects, ensuring that obligations are fulfilled within the terms of the grant wherever possible and informing funders in a timely fashion of any significant deviations from projections. 

● Proactively seek out feedback from funders where appropriate, share insights with the team and use this to inform LMK practice.

● Ensure all activities are legally compliant, in keeping with our values and adherent to due diligence and our Acceptance or Refusal of Donations Policy.

● Ensure that information relating to funders is appropriately recorded in CRM systems, accurate and adheres to data protection guidelines.

● Provide regular reports and information to the Head of Fundraising & Development on your progress against plan, targets and income generated.

● Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.

Person specification

● A proven ability to work proactively to identify new contacts and opportunities for funding through extensive research

● Experience of providing excellent relationship management and stewardship resulting in increased levels of financial support from partners

● Excellent interpersonal skills and the ability to communicate effectively, both orally and in writing

● Thorough understanding of legal and charity regulations in relation to fundraising

● Skilled in identifying and developing creative, high-quality cases for support, funding proposals and impact reporting in collaboration with others

● Strong MS Office/Google knowledge, numerate, comfortable with data

● Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.

● A knowledge of the Violence Against Women and Girls sector, Education sector or working with young people would be preferable, although not essential.

Safeguarding

This role is subject to a Basic DBS check

In return for your dedication, we will offer you

✔ The opportunity to help prevent relationship abuse and domestic violence in young people

✔ A competitive salary

✔ Working from home

✔ A genuinely flexible working environment

✔ Pension of 6%

✔ 32 Days of annual leave, (including bank holidays)

✔ Employee Assistance Programme

✔ Wellbeing perks

✔ A diverse, bold and collaborative culture with two social meet-ups annually in London

Please note: This 'hybrib' role is remote with some travel to London (up to 2-3 times per month). 

Hope for the Future is a Sheffield based charity which works to support constituents across the UK to secure greater and more ambitious action on climate change from national and local government - across all levels - by having effective conversations with their elected representatives.
With a strong vision, supportive working culture and the drive to make an impact, our team, who are located all across the UK, operate nationally at a grassroots level, linking constituents with their MPs and councillors, delivering training workshops and holding events. Our vision is to see politicians of all political persuasions joining together with communities across the UK to take decisive action on climate change.

About the role
We are seeking a Partnership Manager experienced in winning, developing and managing funding relationships (trust and foundations, corporate and paid delivery partnerships). 
Reporting to the Director of Income Generation, HFTF’s Partnership Manager will be an integral part of the Fundraising team responsible for growing and managing our partnerships, driving the charity forward, increasing impact, securing increasing and sustainable funding and engaging increasingly wider and more diverse segments of society, in our work - equipping citizens across the UK with the tools they need to have effective and impactful conversations with their local politicians on climate change and nature.

Combining exceptional fundraising knowledge and an ability to think innovatively and strategically, this role will be essential to establishing new funding from trusts and foundations, corporate and paid delivery partnerships and stewarding these towards longer term support for our vision - that together, communities and politicians secure a healthy planet for all.

Terms and conditions
Hours: Full time (35 hours) with the option for flexible working.We’d be open to a part time role for the right candidate. The role may require some evening and weekend work.
Pay: £33,920 - £37,736 per annum, plus £3k London Weighting for staff who live in the qualifying postcode areas.
Accountable to: Director of Income Generation
Benefits: generous 30 days annual leave (incl extra days for low carbon travel) plus 8 statutory bank holidays, employers’ Pension Contribution, Bike to Work Scheme, Season Ticket Loan Scheme, Well-being support, flexible working, hybrid working, enhanced maternity pay.
Location: Either our Sheffield office (Head Office) or remote anywhere in the UK.
National travel as required. Home-working/hybrid-working options/flexible working options can be agreed in line with the HFTF home-working/hybrid-working policy.
Contract type: Fixed term 12 month contract with opportunity to extend should funding allow.

This important role is a new position on the team and will lead on the delivery of an innovative and sustainable corporate strategy to develop new and existing partnerships in order to grow our corporate income streams.

The role demands strong leadership qualities for the development and implementation of a corporate strategic plan to guide a newly merged corporate team across Martlets, St Barnabas and Chestnut Tree House for the next 3-5 years. Reporting to the Director of Philanthropy and Communications, the post holder will be responsible for leading on these plans and managing a team of four across the three hospice sites.

This role is hybrid and will be based across our three hospice sites: Martlets in Hove, St Barnabas House in Worthing, Chestnut Tree House near Arundel.

The deadline for applications is Sunday 21st July 2024.

 Location: Europe, CET time zone preferred

 Location type: Hybrid

 Reporting to: Executive and Artistic Director

 Annual salary: €60K EUR, dependant on experience

Contract type: Permanent

Working hours: Full-time, with the option for 4 days/part time for the right candidate

Candidate level: Senior Executive

Background

The European Union Youth Orchestra (EUYO) is one of the world’s pre-eminent symphony orchestras. An orchestra of dynamism, youthful energy, and passion shaped afresh each year with highly talented musicians from all 27 EU Member States. Recognised across the world for the excellence of its music-making, and for its success in nurturing the careers of generations of young musicians, the EUYO is always at the forefront, anticipating and reacting to the changing world around it, equipping its members for careers in that world and forging change within the classical music and cultural sectors.

For the past half-decade, the statutory public funding won by the EUYO was sufficient to finance its activities. Now, with a new base in Austria, an expanded programme, preparations for its 50th anniversary, and with the challenges of current general global uncertainty, the EUYO wishes to extend its revenue base by reigniting its previously strong tradition in private funding and corporate relationships, beginning with the recruitment of a Head of Development and Philanthropy. The Head of Development and Philanthropy will have responsibility for fundraising from corporates, individuals and trusts and foundations. The responsibility for the EUYO’s statutory public funding from EU, EU member state and local and regional public institutions will continue to be held by the Executive & Artistic Director and the Head of Executive & Finance. 

In order to assist this process, the last year 18 months have been used by the Orchestra to create and put in place new development processes and initial donors, including utilising a skilled volunteer Board level fundraising committee, setting up a cross border tax incentive scheme, creating a new bespoke CRM integrated with the Orchestra’s database, creating a new website support area, initiating new patrons and individuals programmes and the base strategy for a new alumni programme, and recruiting new initial corporate donors. Now, with all of these processes and achievements in place, the EUYO seeks a dynamic entrepreneurial fundraiser to help deliver the Orchestra’s exciting future programme, and over time, to grow a fundraising team as income generation builds.

Purpose of role

The EUYO’s passion, energy and commitment are mirrored by that of its management team, and

we are now seeking an exceptional Head of Development and Philanthropy to join that team. The

successful applicant will start at an exciting and pivotal moment.

Reporting to the Executive and Artistic Director, this role will suit a dynamic, ambitious, collegiate and entrepreneurial individual. Working in close collaboration with colleagues, you will be responsible for shaping the nature of the EUYO’s fundraising. You will help us to effectively cultivate, solicit and steward the EUYO’s current donors and sponsors and identify and bring on board new donors and sponsors, working with a wide and diverse variety of stakeholders and audiences.

Primary responsibilities

Key responsibilities

• Continued delivery of the organisation’s fundraising strategy, alongside the opportunity to also develop, rethink and remould it, all in consultation with the Executive and Artistic Director and with the support of our Fundraising Committee, Board, Advisory Council and key stakeholders across the EU.
• Build on EUYO’s compelling case for support and identify specific projects which align with the EUYO’s strategic plan, and which demonstrate the difference that philanthropy will make in delivering on the mission.
• Work with the Executive and Artistic Director and the Head of Communications and Advocacy to ensure together a cohesive integrated public facing language for the organisation in its communications, balancing the needs of different audiences
• Sustain a range of giving programmes: membership, appeals and major giving opportunities which appeal to donors and can be delivered with available resources.
• Ensure systems for renewal of current supporters and developing a pipeline of future donors, which includes a range of corporates, individuals, and trusts and foundations.
• Work with the Fundraising Committee to develop annual appeals and create a strategic plan for the 50th Anniversary Appeal.
• Work with the finance team to analyse the effectiveness of different fundraising initiatives, manage budgets and support financial reporting.
• Co-ordinate monitoring, evaluation and reporting for all non-funded projects, with EUYO colleagues.
• Regularly circulate information about the EUYO engagements and initiatives to Directors, corporate supporters, and donors.
• Maintain positive working relationship with all internal and external stakeholders.

Governance and finance

• Keep up to date with changes in fundraising regulation and ensure implementation where required.
• Work with the Head of Executive and Finance to set and manage expenditure and report on ROI.  
• Manage quarterly Fundraising Committee meetings in conjunction with the Committee Chair.
• Work with the Fundraising Committee to research new potential committee members.
• Regularly review the Fundraising Policy and associated policies.
• Ensure appropriate fundraising due diligence is completed when appropriate.
• Ensure the EUYO is operating best practice in its fundraising, keeping up to date with any changes in compliance, legislation, and fundraising methodologies.
• Keep up to date on tax matters relating to charitable giving, ensuring the EUYO is maximising income from tax concessions.
• Work with the Communications Team to source suitable donation platforms and software and maintain the EUYO’s fundraising database.
• Work with the Communications Team to manage the fundraising complaints register.

Individual giving

• Build on and develop the current major donor strategy to secure long term support.
• Manage the EUYO’s membership and patron’s programmes with the support of the Communications Team.
• Manage existing donor membership schemes and increase membership year-on-year.
• Research and cultivate a pool of prospective individual donors in conjunction with the Executive and Artistic Director, Trustees and Directors and maintain close relationships with existing donors.
• Build on and develop an annual appeal for individual donors.
• Devise new ways of attracting donors using the EUYO’s website and social media channels, beneficiaries and alumni.

Corporate giving

• Develop a healthy prospect list of companies, both nationally and internationally.
• Develop corporate sponsorship and partnership proposals.
• Work with the Executive and Artistic Director, Fundraising Committee, Board and Advisory Council to cultivate and steward corporate partners.
• Explore the potential of corporate membership and, if implemented, administer and service the Corporate Membership Scheme, maintaining close relationships with the members’ nominated contacts, circulating information, and ensuring that members enjoy the full extent of the benefits.
• Ensure all corporate partners and sponsors receive appropriate reports as required and in a timely manner.

Trusts and foundations

• Develop a pipeline of trusts and foundation prospects, working with the Executive and Artistic Director and the Head of Executive and Finance to develop appropriate resource for this new pipeline of prospects where necessary.
• Research and apply for funding from trusts and foundations.
• Work with the EUYO colleagues to measure impact and outputs from grant funding.
• Monitor delivery progress and ensure reporting according to grant funding requirements.
• Maintain relationships with trusts and foundations who are already giving to the EUYO, keeping them informed of the EUYO’s activities and of the results and benefits generated by their donation.

Profile

The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.  

Experience

• 5-10 years’ experience in fundraising within the arts and cultural sector.
• Experience in implementing a fundraising strategy.
• Demonstrable success in securing significant gifts from high-net-worth individuals, in the 5-6 figure range, corporate partnerships, and trusts and foundations on a national and transnational level.
• Experience in producing persuasive fundraising case for support and other fundraising marketing material.
• Prior experience in tax-effective giving and fundraising regulation across the European Union.
• Proven track record in building relationships and engaging with key stakeholders at all levels.
• Demonstrable knowledge of creating solicitation and stewardship plans.
• Experience in researching and developing new prospects, uncover untapped markets and sources of funding.
• Experience of working on annual appeal fundraising campaigns.
• Experience in managing budgets.

Skills

• Passion for, and/or knowledge of, classical music.
• Excellent communication skills and the ability to engage with key stakeholders at all levels.
• Working knowledge of fundraising regulations, cross-border, and international giving.
• Adept at managing multiple relationships concurrently and managing your own time effectively.
• Excellent writing skills with the ability to translate complex information into a compelling case for support.
• Experience writing web copy for fundraising.
• Extensive knowledge of individual, major donors, corporate, and trust and foundations, strategies and approaches.
• Ability to work independently to multiple deadlines, whilst delivering under pressure.
• Experience using a fundraising CRM database and ensuring its upkeep.
• Fluent in written and oral English. French and/or German highly desirable.

Aptitudes

• High level of attention to detail.
• Tact and integrity when dealing with both staff and stakeholders.
• Outcome-focused and resilient under pressure.
• An entrepreneurial mind set.
• Willingness to travel across Europe 30% of the time, including to EUYO headquarters in Grafenegg, and offices in Vienna, as well as from locations across Europe, including when the Orchestra is on tour.

The deadline for application is Sunday 21st July 2024

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 Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Events Officer

We have an exciting opportunity for an Events Officer to join the team in this flexible working role.

We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Events Officer

Location: Warwick/hybrid (2 days per week in Warwick office)

Salary: £27,000 - £32,000 per annum

Hours: Full Time (35 hours per week) less two hours paid wellbeing time, 9-11am on Friday mornings

Closing Date: Midnight on Wednesday 24th July

The Role

The Events Officer plays a key role, working closely with the Member Events and Partnerships Manager, membership team and members.

The Events and Training Officer is crucial in delivery of the member offer and strategy, with responsibility for the ongoing support and delivery of building capacity and capability through:

• Impactful member events both online and in-person

• Capturing and responding to member insights
• Member Communications

This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK.  Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities.  This role will help deliver events across the membership and support opportunities to help develop the whole sector.

Key responsibilities include:

• Support delivery of yearly in-person and remote events programme including flagship Annual Conference
• Create, manage and promote the booking processes for member events
• Design, manage and deliver regular member Webinar Wednesday programme

• Facilitate peer learning and support through Regional & Special Interest Groups
• Gather insights and feedback, design surveys to identify member need, data analysis and reporting
• Deputise for Member Events and Partnerships Manager at events, as required
• Manage member questions and queries

About You

You will have experience of events administration and cordination, ideally within a membership organisation, with a proven track record of working as part of a team to deliver joint objectives.

You should be an excellent communicator and sensitive to stakeholder relations, passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will need:

• Experience of events administration and of using a CRM system
• Demonstrable experience of MS Office, particularly Word and Excel
• Excellent time management skills, attention to detail and an ability to consistently meet deadlines
• Excellent interpersonal skills and a track record for collaborative working and building sustainable relationships at all levels
• Excellent written and verbal communication skills.  Able to assimilate information clearly and prepare appropriate, clear and concise content
• Ideally, knowledge or experience of working for a membership organisation or in the charity sector

In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.

Benefits Include:

• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Member Relations, Event Administration/Delivery, Membership Engagement, Marketing and Communications, Working in a Charity or Membership Organisation. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Make-A-Wish UK is looking for a Wish Discovery Coordinator who has experience managing volunteers, ensuring an excellent service is given at all times, and confident with data entry using CRMs, ensuring that attention to detail is of a high standard. 

Volunteers play a vital part in enabling us to provide a magical wish journey experience for our wish children and their families. The Wish Discovery Coordinator role will be responsible for managing and engaging our network of Wish Makers, Wishgranting Office Volunteers and Interpreters, in line with our values and behaviours.  The Wish Discovery Coordinator will be responsible for ensuring we are providing fully inclusive tools and resources to enable Wishgranting-related volunteers to conduct their roles. This role will support the wish journey process and will be ensuring set targets for Wishgranting volunteer activities are met. 

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.    

But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child. 

Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish. 

You can find the full job description for this role here.

Key Responsibilities: 

• You will be managing a caseload of up to 200 active volunteer activities across the Wishgranting process at any one time, ensuring Wishgranting volunteers have resources they need to conduct their role.

• You will be supporting the wish journey process by Wishgranting managing volunteers to ensure they are reaching agreed KPIs. 

• You will be responsible for accurate data entry using our CRM systems, ensuring a high level of attention to detail and following data privacy and safeguarding guidelines.

• You will assist in the development of tools and resources, including ensuring training is up to date and relevant in-line with any changes within the wish journey.

• You will be responsible for enganging our Wishgranting volunteers, through following a clear engagement plan to reduce the attrition of Wishgranting volunteers.

• Communication is a key part of the role and you will be engaging frequently with Wishgranting volunteers, ensuring a high-quality experience.

To be successful in this role, you will need: 

• Experience managing and supporting a network of volunteers, ensuring agreed targets are met.

• Experience with accurately collating and processing data using CRM systems.

• To confidently follow data privacy and safeguarding guidelines.

• As each wish is unique, yaccurate record keeping, data privacy and safeguarding are essential. 

• You will need to have experience in communicating with various stakeholders and be able to organise and prioritise your workload.

• You will need to be able to confidently share ideas to ensure a high-quality experience and to work on your own initiative without supervision. 

• You will need experience in using Microsoft Apps, including Microsoft Teams, Word, Excel and PowerPoint alongside experience in using a CRM system, preferably Salesforce.

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

It’s an exciting time to join us. Oakleaf has a proud history of helping people across Surrey who are suffering from mental ill health. The need for good mental health support is growing, as are our funding needs and ambitions. This newly created position of Relationship Fundraising Manager is an exciting opportunity to join a supportive and collaborative fundraising team as we look to develop major donor fundraising further.

The role will be responsible for overseeing all individual donor relationships, with a focus on major gifts. This includes developing and implementing a major donor strategy, as well as assisting the Head of Fundraising with corporate fundraising. You will be encouraged to use your experience and skills to shape the role, making a difference to the lives of hundreds of people attending Oakleaf every month for support.

Please refer to the attached Candidate Brief for more detailed information.

Position: Relationship Fundraising Manager

Responsible to: Head of Fundraising & Engagement

Location: Guildford, Surrey with hybrid working offered (min 40% office, 60% home as agreed); we will accommodate flexible working patterns wherever possible

Hours: 28-36 hours per week (36 hours is full time; part-time considered for the right applicant)

Salary: £32,000 – £34,000 FTE (dependent upon experience)

Annual leave and benefits:

• 32 days including public and statutory holidays. An additional day is added for each year worked (to a maximum of 4 days). Plus, an extra day off for your birthday!
• Company pension
• Cycle to work scheme
• Free parking
• Private medical insurance
• Employee Assistance Programme 
• Sick pay
• Discount eye tests 
• Work from home/flexible hours
• We are open to investment in training 

Key Responsibilities (a full list of responsibilities is listed in the Candidate Brief):

1. Manage recruitment, stewardship & retention of individual supporters with a goal of long-term financial support.
2. Develop & implement a major donor strategy, including building relationships with key donors.
3. Undertake tours of Oakleaf at our HQ or outreach venues to individual donors to show impact of giving.
4. Research, formulate introductions & approach new prospects.
5. Manage a communications plan for donors.
6. Achieve agreed fundraising targets.
7. Assist with corporate fundraising alongside the Head of Fundraising, including through attending networking events and supporting Oakleaf’s Mental Health Leaders Network.

Essential Criteria (a full list of essential and desirable criteria is listed in the Candidate Brief):

• At least three years’ experience in a charity/third sector fundraising position or similar
• Strong interpersonal and networking abilities; adept at building rapport quickly with people from a wide range of backgrounds
• Experience of building and managing a portfolio of both ongoing and new relationships
• Excellent written and verbal communication skills
• Experience of budgeting, forecasting and working towards financial targets
• An understanding of and empathy with the aims of Oakleaf & needs of its client group

We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community, and we offer flexibility to assist employees with balancing work and other commitments. We are a Disability Confident employer.

£40,039 per annum

Full time, 35 hours per week

Fixed term maternity cover contract for 12 months, start date 1st October 2024

London based contract with the option of hybrid working in the office and from home*

Are you Interested in supporting the team that strengthens the delivery of physiotherapy education and continuing professional development (CPD) throughout the UK?

At the Chartered Society of Physiotherapy (CSP) we have an exciting opportunity to take on the role of Administration Officer within the Practice and Development Directorate.

You will provide administrative support to specific projects and core work within the directorate, as well as delivering front line services to CSP members and key stakeholders.

You will also support the quality assurance and enhancement work we do with providers of physiotherapy education, and the project work that enhances career and CPD for the physiotherapy workforce. Our focus as a directorate evolves over time so this post will suit someone keen to keep developing their own skillset and support different areas of activity. As a learning organisation, we are keen to support your growth.

With a proven administration background and the ability to deliver effective, high quality, customer-support to colleagues and external stakeholders/partners, you will have first class communication skills and a strong team ethic

The post holder will excel in managing their own workload whilst also supporting the delivery of team priorities within a remote-first organisation. You will also work with colleagues across the CSP to support directorate and corporate activity in line with the CSP’s corporate strategy. Therefore, good time management, prioritising skills and attention to detail are essential.

For an informal discussion about the role, please contact Sundeep Watkins, Education Adviser at Head Office.

Why work for the CSP?

The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 9 July 2024.

Interview date: 23 July 2024 (Virtual on MS Teams).

If you require any adjustments during the application stage, please email the Human Resources team.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.

The Senior Fundraising Officer will play a key role in the Fundraising Team helping to generate significant and increased income from charitable trusts and foundations and corporate partners.

The role will be responsible for ensuring a regular pipeline of new and existing income from both areas and ensuring partners are stewarded appropriately to maximise engagement with the charity’s aims and objectives.

The post holder will:

• Identify, research and develop new trusts and foundations leads.
• Proactively oversee and grow relationships with trusts and foundations that give four and five figure grants, identifying opportunities to strengthen relationships utilising meetings, project visits, informal updates and monitoring and reporting as appropriate.
• Produce formal reports to funders regularly as directed by grant giving bodies.
• Maintain accurate records to support reporting requirements and forward planning.
• To be proactive in cultivating relationships with potential new funders
• To identify relevant statistics and research to contribute to applications.
• Working with colleagues from across QAC to be able to produce compelling cases for support.
• Writing up case studies and developing other content to be used for applications but also within the wider fundraising functions.
• Identify business networking opportunities for QAC to be promoted within identifying new potential business partners.
• To work alongside the Fundraising Officer to build upon and develop our current corporate engagement events.
• Stewardship and engagement of businesses supporting QAC.
• Working within a small team the post holder will provide occasional support to other areas of fundraising including events, community fundraising and charity promotion.
• To undertake training as required to carry out the duties of the post in an informed, effective and efficient manner.
• To keep up to date with new developments in fundraising in these areas through research, reading and attending external meetings.

Salary:  £30k - £35k FTE depending on experience

Contract: Permanent

Hours:                                Full-time in term time (part-time considered). Reduced hours in school                                          holidays (exact hours are negotiable)

Location/Travel:                Hybrid. Predominately home based with up to 8 days travel per month.                                    This will include one office day per week in the Bristol area.  Additional travel to member schools will be UK-wide and may include occasional overnight stays.          

IDPE operates a home-working business model and does not use a permanent office.  The team meets regularly across the Bristol area.

IDPE is a membership organisation, supporting fundraising and engagement professionals in schools.  We pride ourselves on having a thriving and engaged community and, as membership manager, you will play a pivotal role in supporting and expanding our community.  This is a relationship management role which requires an engaging, enthusiastic and passionate communicator able to build relationships at all levels, listen to the needs of members and work across the business to ensure these needs are being met.

Key Responsibilities:

Member engagement

• Together with the membership administrator, you will be a primary point of contact for members across the UK and internationally
• Member satisfaction is our highest priority, and you will be speaking to members daily, monitoring forum discussions, identifying key discussion themes at meetings and working with internal staff to ensure IDPE continues to meet the needs of its members  
• You’ll get to know members personally and will be able to understand their challenges and areas of interest, signposting them to relevant services and resources.  You will also identify potential gaps in our services and will work across the business to ensure we meet the needs of all members
• An analytical approach to member engagement is required as you will be responsible for the analysis and interpretation of engagement data, using this to develop an engagement strategy and encourage member participation

Member acquisition

• You will work with the CEO on developing and managing the member acquisition strategy and pipeline, researching prospective members, and managing the relationship through to membership
• You may be asked to represent IDPE at external events or conferences, identifying and connecting with prospective members
• You will work with marketing to communicate member benefits to prospective schools
• Together with the membership administrator you will manage the new member onboarding process, conducting welcome calls and initiating regular follow-ups to ensure new members are engaged and knowledgeable about our services

IDPE’s member acquisition strategy is based on relationships.  We do not cold call or hard sell but build on introductions and approaches from schools interested in joining.

Volunteer stewardship

• You will be responsible for building and managing a nationwide network of volunteers, encouraging their involvement in the member engagement and acquisition process
• IDPE hosts 12 regional meetings and specialist forums, across the UK each term.  You will be responsible for ensuring these happen, working with volunteers to create relevant and engaging agendas and chairing meetings when required
• You will manage the volunteer recruitment, onboarding and engagement process

Membership strategy

• Membership strategy is led by the CEO but, as membership engagement manager, you will be instrumental in influencing this and will lead its delivery. You will also support the CEO in a wide range of membership activities and projects
• You will be an ambassador for IDPE, representing the charity at internal and external events, chairing webinars and over time will become a subject matter expert on IDPE’s membership
• Your analytical approach will enable you to report on trends, behaviours and challenges, providing data to support your narrative.  You will also work closely with the Finance Director to set and monitor membership targets
• You will be responsible for writing membership communications and for ensuring the membership content on the website remains current
• You will be responsible for leading key membership projects

These tasks are not intended to be exhaustive, but they highlight the major tasks that the post-holder may be reasonably expected to undertake.

Are you IDPE’s next membership engagement manager?

This role would suit someone who loves talking to people and building relationships. IDPE's strength lies in the relationships it has with members and the successful candidate will be a natural people person who loves listening to member stories and facilitating the sharing of expertise and knowledge across the IDPE community. It would suit an individual from a sales/account management, alumni relations, fundraising or member services background.

Essential skills

• Experience in membership, relationship management, fundraising, alumni relations or customer service management with a proven track record of leading the delivery of a high-quality service
• Naturally inquisitive with a keeness to listen to members and find out more about their challenges. You will be someone who loves people and is able to listen, question and empathise with individuals at all levels 
• Strong administrative skills, able to set up and manage supporting processes
• Professional at all times, even when under pressure  
• Able to present information succinctly in oral and written form
• IT literate with experience of MS Office and using a database/CRM to record, review and extract data
• Excellent copywriting and proofreading skills
• Working within a small team will require a flexible approach to duties and a willingness to support others with a variety of tasks

Please note: all IDPE staff are expected to attend the IDPE Annual Conference.  This will involve a three day/two night stay each May/June.  The next conference will be on 11-13 May 2025 at Celtic Manor Resort in Newport.  

Location: Hybrid - linked to one of our offices in London, Birmingham or based in NI, Scotland or Wales

Who We Are

UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and creating lasting change.

UnLtd’s vision is a future where enterprising people are transforming our world for good.  To enable this, we are committed to developing an eco-system of support to make it easier for those who need help to find it.

About the Role

As a Senior Impact Analyst, you will be leading our work on using quantitative data to measure and help maximise our impact. This is an exciting opportunity for a team-player with an analytical mind, who is able to translate complex data into powerful stories and actionable insights, whilst tactfully using data to drive change. 

You will play a leading role in bringing together our research, evaluation, impact, and learning activities, with a keen focus on the use of data and evidence for impact. Your work will inform our approach to research and evaluation, as well as contributing to our ambitions to be an impact-driven, agile, learning organisation.

Interested? Here’s how to apply

We need to know a bit about you, your experience and what you can bring to UnLtd.

You can submit a CV + supporting statement (up to 2 pages). We’d love you to tell us: 

• About you – your skills, experience and personal qualities; 
• Why you’re interested in the role and what you hope to get out of it.

The main thing is you can demonstrate you have skills and experience (Lived or learned) that relate to what we have said we are looking for.

We particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.

• Application Closing Date: Midnight on Friday 12th July 2024
• First round of interviews: Tuesday 23rd July 2024 (online, via MS Teams)
• Final interviews: Tuesday 30th July 2024 (online, via MS Teams)

UnLtd is committed to offering employment opportunities for people with criminal convictions. As a result, we will only ask you about any criminal convictions at initial offer stage. Your information will be treated fairly and confidentially and will not automatically exclude you from the role that you have applied for.

Community and Engagement Manager

Position: Community and Engagement Manager

Location: Teddington, TW11 8HT

Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW

Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.

Contract: Permanent

Annual Leave: 25 days leave plus bank holidays or pro rata of if part time

Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.

We reserve the right to close the application early.  An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.

About the role

Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.

The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities.  There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.

We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.

About you

You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.

You must have experience in the delivery of community facing services and be able to  demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.

You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.

You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.

You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.

Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.

About Richmond AID

Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.