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Member Relations Co-ordinator

We are delighted to share this new and exciting opportunity for a Member Relations Co-ordinator to join a dynamic organisation.

Position: Member Relations Co-ordinator

Location: Holyoake House, Manchester

Salary: £34,577 per annum

Hours: Full-time, 35 hours per week

Contract: Permanent/Hybird 

Closing Date: Midnight, Thursday 22nd May 2025

Interviews: Week commencing 2nd June 2025, in Manchester.

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit an application form.

About the role:

As Member Relations Co-ordinator, you will play a key role in growing and strengthening our diverse co-operative network. You will contribute to the delivery of our membership strategy, manage relationships with current and prospective members, and support the development of membership services and products. You will be the first point of contact for member enquiries, ensuring a responsive and high-quality experience, while also supporting initiatives to improve member engagement.

Key responsibilities include:

• Support the implementation of the membership and engagement strategy, contributing to KPIs and team targets as required.

• Develop a deep understanding of our members, managing recruitment, retention, and account management to build strong, sustainable relationships.

• Maintain expert knowledge of our subscription model, products, and services, ensuring member needs are met and income targets achieved.

• Collaborate across teams to align organisational activities with membership goals and develop income-generating services that meet member needs.

• Stay informed on sector trends and developments to enhance our member offer, services, and ways of working.

• Act as a key contact for member insights, providing accurate, timely data to support bids and communications.

• Maintain member records and perform analysis and reporting via our CRM (Salesforce) to support performance tracking and process improvements.

• Manage complex member queries and act as an escalation point for the Member Relations team.

• Lead on account management of federal members, dual memberships, and selected partner members, developing strong relationships and commercial understanding.

• Support the renewal process, membership campaigns, and communications planning, helping to increase member retention and acquisition.

• Contribute to high-quality membership processes and ensure governance structures reflect our co-operative identity.

• Actively support the Member Services Lead with wider membership functions and continuous process improvement.

About you:

To succeed in this role, you will be a confident communicator with strong customer service and relationship management skills. You’ll be excited to work for a values-led organisation and passionate about making a difference.

You will also have:

• Proven customer service and client management skills, with the ability to adapt communication across diverse audiences.

• Passion for values-led organisations such as co-operatives, community businesses, or social enterprises.

• Self-motivated and enthusiastic, with a strong track record in independent working, prioritisation, and meeting deadlines.

• Experience handling public or membership-related enquiries in a professional setting.

• Strong team player with excellent interpersonal skills and the ability to build lasting relationships.

• Clear and confident communicator, both written and verbal, with presentation and group delivery experience.

• Detail-oriented and diligent in process-driven tasks like record keeping and database maintenance.

• Highly organised, with the ability to manage multiple priorities and meet performance targets.

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Member Services, Client Relations, Community Engagement, Customer Experience, Membership Officer, Project Co-ordinator, Administration, Operations Support, or Account Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Volunteer Coordinator

Salary: £29,062 per annum

35 hours per week average (flexible – would consider reduced hours)

25 days A/L + contributory pension scheme

Birmingham Settlement is looking to recruit an energetic and adaptable individual to help us develop and build our volunteer offer across the organisation.

This is a great opportunity for someone who is passionate about people and volunteering. Working across our bases in Kingstanding, Ladywood and Newtown as well as our Floating Community Hub, the ‘Ellen Gee’, and our 3 charity shops (Sutton, Boldmere, and Wylde Green), you will deliver several core objectives of our new National Lottery Reaching Communities “Connected Communities” programme, by developing and coordinating meaningful volunteer roles that make a difference.

In this key role, you will be recruiting volunteers, supporting their induction and helping us to celebrate the wonderful contribution that volunteers make to our charity. You will ensure that volunteers are well equipped to carry out their roles competently and confidently as well as support existing volunteers and ensure processes and procedures are firmly embedded.

You will work with our teams to develop new volunteer-led activities that achieve positive outcomes aligned with our organisational aims and objectives, and monitor, measure and communicate the impact volunteers make to the ‘Settlement – and beyond.

We are looking for a proactive candidate with proven experience and a strong background in volunteer and people management. You will need excellent organisational skills, experience of community engagement, be skilled in building relationships, have close attention to detail, and a passion for working with people.

For an informal chat please call Theresa Gniadkowski 

 No agencies please.

 For an application pack visit our website or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Birmingham B44 9SH.

Closing date: 12 noon, Thursday 1 May 2025

Interviews:  Friday 9 May 2025

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Purpose of role:

To work in partnership with the Head of Training and Qualifications and other colleagues to ensure effective delivery, monitoring and Internal Quality Assurance of Bild BTEC qualifications including Certificates and Diplomas.

Role Summary:

The Qualifications Coordinator will be responsible for coordinating the delivery of Qualifications & Diplomas throughout BILD and the RRN and to assist with the vision of becoming the qualification provider of choice for Learning Disability and/ or Autism Professionals and Providers.

The Qualifications Coordinator will lead on Internal Quality Assurance and other processes to ensure that the requirements of awarding bodies/assessment centres are fully met. 

Harris Hill are delighted to be working with a national charity to recruit a Supporter Engagement Officer in order to play a crucial role in fostering lasting relationships with the charity supporters across Dorset.

You will provide exceptional service to donors, volunteers, and community fundraisers, ensuring that their engagement with the charity is meaningful and rewarding. You will be at the heart of the charity fundraising efforts.

As a Supporter Engagement Officer you will:

• Act as the primary point of contact for charity within the Dorset community, promoting the charity and maximising income opportunities.
• Provide top-quality stewardship for supporters, ensuring they feel appreciated and valued.
• Identify and pursue new opportunities for income growth in line with the charity’s strategy.
• Manage and coordinate collection boxes across Dorset, working closely with fundraising officers and finance teams.
• Collaborate with local community groups to support and promote fundraising activities.
• Develop and deliver engagement activities, including newsletters, events, and personal acknowledgements, to thank, update, and inspire supporters.
• Lead and manage a team of volunteers across Dorset, recruiting, training, and providing ongoing support.
• Work alongside volunteers to engage with and expand local fundraising initiatives.
• Deliver compelling talks about the charity to different audiences, adapting your approach to ensure maximum engagement.

To be successful, you must have experience:

• Strong interpersonal and communication skills, both written and verbal.
• Experience in customer service, supporter care, or fundraising.
• Excellent organisational and time-management abilities.
• Attention to detail and the ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office and CRM/database systems.

Desirable

• Previous experience in the charity sector.
• Knowledge of fundraising principles and best practices.
• Experience using supporter engagement platforms or email marketing tools.

Salary: £30,000 - £32,000 per annum

Contract type:Full-time, permanent

Location- Dorset, remote work

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Corporate Partnerships and Philanthropy Lead

Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!

The Corporate Partnerships and Philanthropy Lead is responsible for overseeing income generation from corporate partners and growing high-value support from major donors to fund the vital work of Midlands Air Ambulance Charity.

This newly created role will develop and implement strategies and plans across two areas:

• Oversee a team focused on building and maintaining corporate partnerships with businesses across our six-county operating region, covering Gloucestershire, Herefordshire, Shropshire, Staffordshire, West Midlands, and Worcestershire.
• Engage major donors and secure transformative gifts both on an individual basis as well as part of a bespoke programme.  

The Corporate Partnerships and Philanthropy Lead will be responsible for ensuring effective prospecting and exceptional supporter stewardship, maximising income generation in the short, medium and long term.

The role presents an exciting opportunity for an experienced high-value fundraiser to work in close collaboration with our CEO and senior leadership team, and Chair and wider board of Trustees, to develop these two key income streams.

The post holder will be creative, an outstanding communicator, and a natural networker, skilled in unlocking new opportunities and securing transformational five and six-figure gifts.

#CorporatePartnerships #Fundraising #MajorDonor #Fundraising_Strategy #Philanthropy #Corporate_Partnerships_Lead

About the role

We are delighted to have received three-year funding from the Aviva Foundation to fund this brand-new Grants Officer role based in London.

You’ll be part of our Programmes team supporting kinship carers in London to access grants which will help reduce financial stress. This could be grants to buy things like white goods and uniforms or accessing Buttle grants to support children growing up in kinship care.

As Grants Officer you’ll talk to kinship carers, discuss their needs, their priorities and then write charitable grant applications on their and their family’s behalf. 

You will oversee and deliver the grants process, including co-ordinating the purchase of items (such as children’s clothes, beds or washing machines), collecting receipts for items as required by the funders and liaising with all teams to ensure timely receipt of funds within the charity and to the kinship carers.

Building relationships with funders is core, sharing the impact of the grants and insight about the lives of kinship families in London. You’ll work closely with Programmes, Peer Support, Training and Advice colleagues who work with kinship families in London.

You will also create and run online and face-to-face workshops and clinics, helping kinship carers to understand how to apply for other grants, thereby encouraging resilience and confidence to apply for grants themselves.

You will be a proactive and persuasive relationship builder, able to create partnerships with a range of organisations and peer support groups that support kinship families.

You’ll build trusting and respectful relationships with kinship carers who you will work one-to-one with in community settings. And you’ll build relationships with a range of grant giving organisations across London.

We’re looking for someone who can really deliver impact and demonstrate how embedding this role into the community helps to unlock funding and support for kinship carers at a local level.

The type of person we’re looking for

Kinship carers are at the heart of all we do. This role could be the difference between a kinship carer being able to dress their child for school properly, being able to buy a fridge, take a first holiday to the seaside… or going without.

We are looking for someone who is really organised and who is able to capture and present information clearly in a persuasive grant application. The successful applicant will be compassionate, empathetic, and organised. We are looking for someone who understands the needs of kinship families.

Key responsibilities include:

• Delivering our new grants service across London.
• Meeting performance targets and KPIs as directed.
• Working with kinship carers and their families across London to gather information to complete and submit grant applications.
• Administering grants we secure for our kinship carers and carry out all the necessary administration related to grants.
• Undertaking research to identify funders and build excellent relationships with local grant making charities in order to increase support for kinship families.
• Delivering grant workshops at peer support groups sharing information about locally available grants and providing advice and support on making a successful application.
• Running face-to-face grant clinics within peer support groups or community venues in London, working directly with kinship carers to write and submit requests for grants.

Essential criteria includes:

• Experience of speaking to vulnerable people on the telephone, face-to-face and online, and gathering information with empathy and understanding.
• Experience of working with socially excluded or marginalised people and their families in face-to-face and community settings.
• Experience of running online and face-to-face workshops. 
• An understanding of budgeting, managing money, income and expenditure.
• Proven understanding of the importance of confidentiality and a non-judgmental approach.
• Evidence of awareness of safeguarding issues and good practice. 
• Experience of organising and prioritising a busy workload without close supervision.
• Proven clear understanding of the need to keep grants records and communication with kinship carers and funders up to date.
• Excellent research and writing skills. 

How to apply

In place of a cover letter, you will be asked to answer the following four questions, alongside providing your CV. Please keep your answers to a maximum of 250 words.

1. Tell us why you’re interested in working for Kinship in this role and what experience you bring that would make you successful? This is an opportunity to tell us about you, your experience and your values.
2. This role requires writing persuasive and accurate grant applications for kinship families. What steps did you take, and how did you ensure the application was compelling and met the funder's criteria?
3. This role requires balancing administrative tasks (like tracking grants and recording data) with direct support work. How do you prioritise your workload and ensure deadlines are met without compromising service quality?
4. Please describe your experience of supporting vulnerable individuals or families in a community or face-to-face setting. What approach did you take to build trust and gather information sensitively?

Key Dates

• Application deadline: Tuesday 6 May, 5pm
• Interview: Online – Monday 12 May

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.

We are made by and for our community of kinship carers. Like family, relationships run deep. And we hear their experiences; for too long they have been isolated without the help they need.

We support, advise and inform kinship carers. Connecting them so they feel empowered. Because a child needs the love and warmth of a thriving family.

We develop research, campaigns and policy solutions. Creating positive change across society. Because for kinship families, love alone is not enough.

Through our work we harness frustrations to fuel passion for change. And tough experiences to inspire ideas that transform lives.

And as we see momentum building, we keep using evidence to demonstrate the value of kinship care. Helping kinship carers navigate challenging circumstances. Believing in a child’s potential.

Join us. Together, let’s commit to change for kinship families.

Fundraising Coordinator (Individual Giving)

We are RABI – the farmers charity. 
 
We support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
 
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, we’ve delivered around £¼ billion in direct financial support to the farming community. Today, our wrap-around support services are evolving to reach more people before crisis hits. 
 
Together, we’re on a journey to help shape a future our farmers deserve. 
 
ROLE OVERVIEW
 
The Fundraising Coordinator (Individual Giving) will be responsible for stewarding our supporters and donors, helping coordinate the Fundraising department activities and associated administrative duties.
 
KEY RESPONSIBILITIES:
 

• Work with the Individual Giving Manager, Fundraiser (Individual Giving) and wider fundraising team to administer our donor support communication. 
• Administering the individual giving fundraising programme with support from the wider team. 
• Develop and maintain relationships with key RABI stakeholders, partners and associated organisation as agreed by your line manager. 
• Plan, execute and assistant in delivering national and large-scale fundraising activities. 
• Thank all donors in a timely manner via e-mail and letters and keep accurate records.
• Ensure that the database CRM records for our supporters and donors are maintained and up to date. 
• Develop and refine systems and processes to enhance donor experience and support. 
• Responding to general enquiries from the RABI fundraising email address and the fundraising phoneline. 
• Support the Individual Giving Manager and Fundraiser (Individual Giving) on the development and implementation of fundraising campaigns.
• Help plan and coordinate fundraising campaigns and initiatives, ensuring they are executed effectively and efficiently. 
• Liaise across the charity fundraising collateral and support the wider teams in developing materials for community fundraising. 
• Assist the Individual Giving Manager and Fundraiser (Individual Giving) in the oversight of the online RABI shop. 
• Help create and develop a digital income strategy as part of the Fundraising Strategic Framework.
• Provide a first point of contact for individuals who are fundraising for RABI including sending out fundraising packs and providing fundraising guidance and advice. 
• Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice.

 
GENERAL:

• Develop and maintain good working relationships and liaison with other members of RABI staff. 
• Be a constructive member of the fundraising team and work cooperatively with other staff members. 
• Take part and contribute to fundraising team meetings. 
• Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks. 
• Actively participate in the staff appraisal scheme and be committed to training and development in line with the Charity’s aims and objectives. 
• Liaise with volunteers, clients, contractors and other stakeholders as necessary. 
• Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate. 
• Perform any other reasonable task as required by the Charity.

 
PERSON SPECIFICATION

Essential:

• A positive and creative approach to work. 
• Good telephone manner, including showing empathy towards in-memory and legacy donors. 
• Ability to record data accurately.
• Self-motivated and confident in working both independently and in teams.
• Good communicator, including face-to-face, phone, in writing and via remote communications. 
• Good numeracy skills. 
• Ability to manage time effectively, prioritise workload and plan-ahead. 
• Good IT skills (MS Office including Outlook, Excel and Word).
• Problem solving skills.
• Creative ability and use of software (e.g. Canva, CRM).

 
Desirable:

• A full UK driving license.
• Understanding of Data Protection and fundraising regulations, compliance and best practice. 
• Experience of database systems.
• Experience of working in the Charity sector.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
 
Benefits 

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. 
• Life assurance from day one. 
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based.

REF-220

Head of Philanthropy
Hours: 4 days per week (30 hours)
Salary: £42,000 (per annum pro rata)
Location: Berkhamsted, Herts.
Contract: FTC (6 months)
 
We have an exciting opportunity for an experienced Head of Philanthropy on an initial 6 month fixed term contract basis, working for a high performing and well-respected Hospice in the South East.

As Head of Philanthropy at The Hospice of St Francis, you will be accountable for the planning and delivery of at least £1.5 million annually and stewarding legacy income. You will curate a new vision for philanthropy bringing in new donors, funding vehicles and new five and six figure gifts. Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.

You will cultivate relationships with a range of donors creating high quality donor experiences, from exclusive events to visits that showcase our work. A credible ambassador, you will invest time in listening to supporters and partners to build networks and enhance trust and confidence in donation.

We are seeking a proactive, results-driven leader with strong financial acumen. You will have a creative and entrepreneurial mindset, with experience exploring innovative fundraising models and a proven track record in securing six figure gifts from individuals, trusts and foundations. You will bring relevant experience in Philanthropy from the third/ charitable sector.

The Hospice of St Francis is a charity with a powerful history and has provided outstanding hospice care for over 45 years. Rated ‘Outstanding’ by the CQC The Hospice helps 2,000 local people and their families in Hertfordshire and Buckinghamshire, to live their lives well. Care is tailored to individual’s needs, supporting people managing or recovering from, serious illness. The Hospice works to deliver care at the Hospice, at Home, or in their Health and Wellbeing Centre. The work of the Hospice is vital – to the people they support, their families and to the community.

The Hospice works in collaboration with the NHS, other hospices and local councils to generate funding and to ensure it is easier for people to get the palliative and end of life care they need. Fundraising is crucial to the continuation of the services provided with c81% of monies coming in via gifts from the community.

This If this is the right challenge for you, we would love to hear from you.  

For further information and a confidential call, please contact Joe Joyce and Natasha Parmar at Finegreen

 

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023

We are looking to recruit a dynamic and results-oriented Senior Digital Acquisition Executive to join our growing Individual Giving Team within Public Fundraising at Prostate Cancer Research. This is a pivotal new role, offering huge potential to shape the future of IG at PCR and capitalise fully on our exciting growth trajectory. 

The last 12 months have seen significant transformation within our IG fundraising, with our regular giving base more than trebling. Building on this momentum, and campaigns such as last year's successful prostate cancer screening petition and our increased campaigning and public relations footprint. We are committed to strong investment in supporter experience and a genuine relationship-based approach to fundraising, ensuring all our supporters feel valued and exceptionally well-cared for. Recent positive media opportunities have further underscored our potential for growth. 

This role will be instrumental in driving continued expansion through digital channels, including paid social and email, with significant scope to identify and implement new, innovative, or novel acquisition strategies. You will be key to growing our supporter base and maximising their lifetime value through engaging digital stewardship and carefully crafted supporter journeys. Lead generation and conversion, cross-selling, and the development and management of these journeys will all be significant aspects of this role. We foster a culture of continuous testing and analysis to drive results, with a commitment to further investment in successful initiatives.

This presents a fantastic opportunity for an ambitious team-player looking to grow their career within a supportive and forward-thinking environment. This role will be line managed by the Head of Individual Giving. 

Key Responsibilities  

Digital Acquisition and Fundraising 

• Develop and implement acquisition campaigns and activity to attract new supporters through social platforms, both paid and unpaid, search engine advertising, and email marketing. As well as novel and innovative platforms and opportunities as identified.

• Analyse metrics and data, reporting on KPI’s, budget and spend, and work to constantly test and optimise campaigns to exceed targets and improve return on advertisement spend / return on investment.

• Ensure regular monitoring of performance across all activities and make necessary adjustments to maximise net income opportunities.

• Analyse and share the results of campaign activity. 

• Support forecasting and budget planning on Digital marketing activities within the IG budget.

• Develop and execute digital campaigns, including where the ultimate conversion is via traditional channels such as telephone or mail, taking an integrated approach, to acquire and convert new supporters. 

• Create and optimise content and digital journeys to maximise conversions and build loyalty. This will include elements of creative fundraising writing, concepting and messaging development, and some visual design development.

• Generate and utilise insight within digital campaigns to improve results.

• Support the organisation in developing the website to be optimised for fundraising, make recommendations to improve performance, optimise content and landing pages, recommend and make the most of on-site technologies and plugins that can help drive our performance. 

• Stay abreast of emerging digital trends and technologies, ensuring our online fundraising efforts remain innovative and effective. 

Stewardship and Supporter Experience 

• Maintain a good level of understanding of our supporters' behaviours and motivations to create and implement stewardship content and journeys, feedback and respond to queries and enquiries relevant to IG activity.

• Work with the team to ensure all supporters are thanked and updated in an appropriate and timely manner and all interactions and activities are in line with our supporter promise. 

• Ensure supporter journeys are segmented and personalised wherever possible.

• Cultivate deeper engagement with supporters beyond transactional interactions, exploring opportunities for meaningful dialogue, feedback mechanisms, and a sense of community. 

• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. 

• Work with the wider PCR team to maximise opportunities for fundraising and patient impact including via cross selling with different audiences.

• Develop engaging supporter communications and assets for all channels, for example email headers, landing pages, social ads – which drive action and deepen engagement with the cause.

Collaboration and Development  

• Work with Agile principles in mind, together with the IG Team and collaborating colleagues across the organisation, to plan and deliver high quality work.

• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes, improving both supporter & patient perceptions of PCR.

• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders and supporters. 

• Build strong relationships with partners, freelancers and consultants, agencies, and suppliers as needed to support the delivery of individual giving activity.

• Maintain curiosity and a desire for learning and professional development, be responsible for developing your skillset and knowledge to improve in the role and further PCR’s mission.

Database and Compliance 

• Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, and the Fundraising Code of Practice.

• Work with our tools and seek to improve knowledge and use of these, including but not limited to Access CRM, Fundraise Up, Google Analytics 4 (G4A) and MailChimp.

• Adhere to all PCR policies and abide by the code of conduct and other related guidance in the PCR Staff Handbook. 

Skills and Competencies 

Our ideal candidate would have the following: 

• Proven experience in digital acquisition for charity or social cause, or in paid digital marketing or advertising in commercial roles. With demonstrable campaign management experience and expertise setting up and managing campaigns in Meta business suite, Google paid advertising and email marketing.

• Evidence of leading successful digital / integrated digital campaigns leading to significant sales/income/lead generation. 

• The ability to monitor and manage income and expenditure against targets as well as forecast and report on digital campaigns across all channels. 

• Knowledge and experience of trends and dynamics in digital fundraising (ideally), including audience identification and optimisation strategies including with new technologies like AI tools. 

• Experience and a track record of working on landing page optimisation and on-site conversion funnel improvements.

• A good understanding of individual giving best practices, trends, and regulatory requirements.

• The ability to motivate and inspire audiences through content and creative writing and storytelling for digital channels.

• Experience moderating digital campaigns or working with others to do so (knowledge of issues and best practice) and providing excellent supporter/customer support as needed.

• A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters our campaigns and communications or who gets in touch with us directly.

• A collaborative and innovative mindset with a desire to test, learn and work with stakeholders cross-functionally including internal stakeholders and external consultants or agencies, to develop new activities and campaigns, and achieve strategic goals. 

• A good communicator and team player, with a willingness to pitch in and support the goals of the team and wider organisation as a whole.

• Experience working within Agile project management would be beneficial. 

• Experience collecting content from patients, beneficiaries, or key subject matter experts in the form of written interviews, photos and/or video, and developing this into marketing assets would be desirable. 

• A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. 

• Good knowledge of WordPress website optimisation and plugins or strong desire to learn. 

How to apply?  

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.  

There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.  

Are you passionate about supporting others and ready to make a real difference in the lives of unpaid carers?

Our client - a thriving and independent carers support charity - is on the lookout for a compassionate, proactive, and dedicated Carer’s Caseworker to join their incredible team. If you're driven by making a real difference in the lives of others and thrive in a collaborative, supportive environment, this role is for you!
 
Role: Supporter Care/Carer’s Caseworker
Organisation Type: Non-profit/Charity
Hourly Rate: £14.58 – £15.58
Working Arrangements: Hybrid working (one day per week in the London office)
Location: WFH & in office one day per week
Employment Type: Temporary - Ongoing
Working Hours: 37.5 hours per week
 
About the role:
This is a rewarding opportunity to be part of a growing charity that places carers at the heart of everything they do. You’ll be a key player in a passionate team committed to empowering adult carers across the community, providing personalised support and advocacy at every step of their journey.

As a Caseworker, you’ll work directly with unpaid carers, providing a vital mix of practical advice, emotional support, and advocacy. From conducting statutory carer assessments to organising support groups and events, your work will ensure that carers feel recognised, valued, and supported in all aspects of their role.
 
You will engage with carers via various channels - phone, email, text, face-to-face, and group settings - ensuring inclusivity and accessibility. This is a multi-faceted role that blends frontline casework with community engagement and strategic development.
 
Main responsibilities of the role include:
 
Direct Support to Carers: 

• Deliver comprehensive carer assessments in line with the Care Act 2014, and co-produce tailored support plans
• Identify and assess eligibility for Carers Personal Budgets and assist with the application process
• Provide accurate and empathetic information, advice, and guidance on carers’ rights, benefits (e.g. PIP, Carer’s Allowance, Attendance Allowance), housing, and local services
• Act as a listening ear and a source of emotional reassurance for carers navigating challenges and crises
• Liaise with Local Authorities, NHS providers, and voluntary agencies to advocate for carers and coordinate support
• Make appropriate referrals and ensure follow-ups are completed

Identification and Outreach: 

• Lead proactive outreach efforts to identify new carers, particularly those from underrepresented or vulnerable communities
• Build and nurture collaborative relationships with GPs, hospitals, primary care teams, and community organisations
• Raise awareness of unpaid carers and the charity’s services through campaigns and community presence
• Contribute to the development of internal strategies and external policies that reflect the needs and voices of carers

Administration & Case Management:

• Maintain high-quality records using internal systems (Charity Log) and the Mosaic Local Authority database
• Register new carers and ensure timely updates to service user records
• Prepare case summaries and contribute to internal and external reports for management, commissioners, and funders
• Ensure data compliance, confidentiality, and GDPR adherence at all times

Team & Organisational Development:

• Act as a lead on specific areas of knowledge (e.g., benefits, outreach) and share expertise across the team
• Attend regular team meetings, supervision, and 1:1s, contributing to a positive and solution-focused culture
• Participate in ongoing training and staff development opportunities

The Successful Candidate:

Experience of working with individuals from diverse backgrounds and with varying levels of need
Managing a personal caseload, including detailed case note keeping
Providing advice and support in a frontline or community setting
Exposure to the health and social care sector (voluntary experience welcomed)
Background working within mental health/supportive settings working with vulnerable people
 
Skills and Abilities:
 
Strong interpersonal skills and emotional intelligence
Skilled in using Microsoft Office and CRM/database systems (training will be given on Mosaic)
Excellent verbal and written communication, including report-writing
Creative and proactive with a solutions-focused mindset
 
Knowledge:
 
Familiarity with the Care Act 2014 and its implications for carers
Understanding of welfare benefits (especially PIP, Attendance Allowance, Carers Allowance)
Awareness of housing issues, safeguarding, and equality legislation
Insight into the unique challenges facing unpaid carers and the value of support networks
 
Personal Attributes:
 
Warm, empathetic, and approachable
Passionate about social justice and delivering high-quality services
Culturally competent and committed to inclusive practice
Reliable, flexible, and able to work independently and as part of a close-knit team
 
Due to the nature of this role, an enhanced DBS check will need to be undertaken as part of the application process.
 
How to Apply:
 
To apply for the Carer’s Caseworker role, please reply and upload your CV quoting reference: 81938SOH. This is your opportunity to be the guiding light for someone caring for a loved one. If you’re ready to bring energy, empathy, and expertise to a role that truly matters - we’d love to hear from you!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you passionate about building new relationships? Are you a brilliant communicator? Then this role could be for you!

Great Ormond Street Hospital Charity are hiring for a Senior Fundraising Executive to join our Hospital Engagement team. This position is based in the hospital for 3 days per week, with the remaining time spent working from home.

As a Senior Executive, your main focus is to build relationships and connections within the hospital in order to increase the Charity’s visibility, drive income growth and referrals from patient families, visitors and hospital staff.

Salary

The salary for this position is £35,051 per annum. 

Key Responsibilities

This is a varied role where you will:

• Engage and develop strong working relationships with hospital staff members.
• Roll out a patient family fundraising training programme, delivering training to staff groups, identifying fundraising champions within the hospital and increase patient family referrals. 
• Collaborate with the Hospital Engagement team to recruit and relationship manage hospital staff in our Charity Champions Programme. 
• Collaborate across the charity with our Grants, Brand Marketing and Communications team to coordinate charity family activity and implement a hospital engagement and communications plan. 

Skills, Knowledge and Expertise

This role is focused on relationship building and influencing and we’re looking for someone with:

• Experience working with the public in a customer facing role. 
• Ability to build relationships and influence stakeholders of all levels of seniority. 
• Strong communication skills and emotional intelligence. (you will need to be comfortable working with patient families in a hospital environment). 
• Confident delivering presentations and training.
• Experience working with or managing volunteers.

Whilst you’ll be an employee of the Charity, this role requires you to be onsite at the hospital for 3 days per week (with the rest of the time spent working remotely).

The hospital is a large site and you’ll be physically attending different department meetings, organising events, and hosting events (ensuring branded stock is available, moving boxes, helping with event set up). 

About the Team 

This role sits within the Hospital Engagement function within the Community team, whose purpose is to drive the charity’s presence within the hospital to build key relationships and increase income from patient families and hospital staff.

This is a role with regular hospital contact and appointment to the role will require the individual to meet any hospital access requirements which may change over time.

Closing Date: 8th May 2025

Interviews: 1st stage virtual on 13th May, 2nd stage in person 20th May

If you are an experienced administrator, looking to utilise your skills within the charity sector, this could be the role for you. 

Canine Partners’ mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.  

To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Volunteering and Administration Officer to join our dedicated Volunteering team for a temporary fixed term period (minimum 6 months). 

This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.

What you will do:

As part of the Volunteering team, you will play a key role in delivering a range of Volunteering related processes alongside the site-based administration. Working with the Volunteering Coordinator, you will provide an efficient, professional, and effective administration service, supporting the volunteering lifecycle, including recruitment and onboarding, volunteer activities and general support. Alongside the reception and office volunteers you will provide support with office based administration tasks and provide basic IT support to staff and volunteers. 

This is a varied role that gives you a fantastic opportunity to interact and work collaboratively with lots of areas of the charity both internally and externally. 

What we’re looking for:

• Highly effective interpersonal and communication skills.
• Strong organisational and administrative skills. 
• Methodical approach, with keen attention to detail and accuracy. 
• Approachable with excellent customer service skills. 
• High level of computer literacy and proficiency with Microsoft based packages or similar.
• Ability to provide basic IT troubleshooting skills. 
• Experience working in a customer facing role. 
• Experience of using a customer relationship management or information system. 
• Experience using work-related databases.

You will take pride in delivering excellent customer service; working as a team player, whilst having the ability to self-motivate and work on your own initiative. 

It may be advantageous, though not essential, for you to have experience working in the voluntary sector or with volunteers. Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

We can offer you:

• 33 days annual leave allowance (inclusive of bank holidays)
• Salary exchange pension scheme  (matched up to 5%)
• Charity (occupational) sick pay
• Life assurance 
• Wellbeing portal 
• Employee assistance programme
• Free on-site parking 
• Dog friendly offices
• Flexible working hours
• Mileage expenses (45p per mile)

This role benefits from working at our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire. 

If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role. 

Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications. 

First interviews are scheduled to take place online (via MS Teams) on 14th May 2025.
Second interviews are scheduled to take place at our National Training Centre, Osgathorpe, Leicestershire on 21st May 2025. 
*Subject to changes.

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

REF-220

Passionate about technology and wildlife?

We’re looking for a Senior IT Officer to ensure our charity’s IT systems run smoothly, securely, and efficiently.

Senior IT Officer
Salary: £32,200 - £35,944 Per annum
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, SY14 8EF

This is a brand-new role, offering an exciting opportunity to shape how we use digital solutions to support our work. As part of our central support team, you’ll play a key role in developing and embedding new systems, ensuring staff have the tools and confidence to work effectively. From managing cybersecurity and data protection to improving IT infrastructure and training colleagues, you’ll be the go-to expert for all things tech, sharing your knowledge and collaborating with digital peers in the wider Trusts network.

This role is perfect for a proactive, solutions-focused IT professional who thrives in a friendly, collaborative environment. You’ll need a strong knowledge of Microsoft 365, SharePoint, and cybersecurity best practices, as well as a knack for explaining IT in a clear, approachable way. Whether you’re troubleshooting, leading system improvements, or helping a colleague get to grips with a new tool, your work will directly support our goal of a wilder Cheshire.

At Cheshire Wildlife Trust, we value flexibility, creativity, and teamwork. Based at our beautiful countryside headquarters, we offer a supportive, purpose-driven workplace where your technical expertise will make a real difference. If you’re an IT professional excited by the challenge of shaping a new role and driving digital transformation in a charity that’s making a real impact—this is the opportunity for you!

At Cheshire Wildlife Trust we embrace agile working with a focus on supporting you to achieve your objectives alongside a healthy work-life balance.

This is a full time position, however part time will be considered.

Closing date: Monday 5 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgemental and are inclusive. We want our people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.

You may be required to carry out a DBS check for this role.

Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position

No agencies please.

We are a movement of students sharing and living out the good news of Jesus Christ. Locally. Nationally. Globally. IFES ministry is supported behind the scenes by International Services based in Asia, the UK, and the USA. 

IFES supports and connects students living out the gospel as witnesses in the university in more than 180 countries worldwide. At the heart of everything we do is the desire to see students thriving as communities of disciples, transformed by the gospel and impacting the university, the church and society for the glory of Christ.

Would you join us? 

To assist in this work, we are looking for a Senior Finance Administrator to serve IFES supporters and the wider fellowship by accurately and efficiently processing incoming donations and outgoing payments. In this role, you’ll correspond with IFES donors and handle payment requests both from external suppliers and IFES regions and national movements all around the world. 

Could that be you? 

The successful candidate will have a gift for administration, excellent attention to detail, and strong verbal and written communication skills. We’re searching for someone with a positive experience of working in a team, as well as the ability to prioritise and meet deadlines.  

If you recognise the importance of evangelical student ministry, are confident in your ability to work in a multi-cultural setting, and are looking for a fulfilling role in a forward-thinking team, we would love to hear from you.

You can find out more information about the job in the attached Job Profile. Also attached are our Doctrinal Statement and Job Privacy Notice.

To apply, please click the "Redirect to Recruiter" button above and complete the online application form via our website.

IFES is committed to providing equal opportunities and recruiting and developing a diverse workforce, so we encourage candidates from diverse backgrounds to apply.  We would be grateful if you could complete the attached Equal Opportunities Form and upload it to your application. Please note this is voluntary and the information will be used for monitoring purposes only.

• APPLICATION DEADLINE: 5pm Wednesday 7th May 2025. 
• INTERVIEW DATE: Monday 12th May 2025, in Oxford. 

Our primary calling is to pioneer and nurture a nationally led student witness in every country of the world. The work of International Services is to support this frontline ministry.  

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement. 

This job will not qualify for a Certificate of Sponsorship, so you will have to prove you have other means to work legally in the UK before we would consider your application.