Crm Database Administrator Jobs in Wa12

We are looking for an experienced, proactive and creative fundraiser to develop and manage individual giving at our national charity. As the sole individual giving fundraiser at the charity, this is a multi-faceted, strategic thinking role with room for growth. Your role will involve a variety of duties, including annual planning for individual giving activities to grow and develop our supporter base; budget management; development of stewardship including a supporter journey to grow connections to the charity; and line management responsibility for the Fundraising Administrator.

Individual giving is an area of growth for the charity and we are looking to build on what has already been achieved in this area. Working in our fundraising team, you will contribute to the wider aims of the team and organisation, developing and delivering individual giving and stewardship for supporters to develop and grow this income stream further.

You will continue development on a creative and comprehensive individual giving programme focusing on in memory, lottery, direct marketing and appeals, regular and payroll giving, gifts in wills and membership schemes. 

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience in the charity sector to our organisation. You will represent and promote the work, vision and purpose of the Huntington's Disease Association.

This is an essential role in a small, national organisation supporting people affected by Huntington's disease.

Learn more about the role in the job pack included.

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

We’d prefer the successful candidate to work a minimum of two days a week in our Liverpool office, but we’re open to flexibility based on individual circumstances and preferences

Closing date for applications is Monday 10 February 2025, 9 am. 
 

Interviews will be held on Thursday 20 February 2025.

Benefits:

* 25 days annual leave plus public holidays (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Tax-free working from home allowance
* Flexible working approach
* Supportive and positive working environment
* Fantastic learning and development opportunities

CRM Technician

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join the Customer Relationship Management (CRM) Team, as a CRM Technician.

Position: CRM Technician

Location: Remote (onsite attendance in Sidmouth currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £33,082 per annum

Contract: Permanent

Closing date: Tuesday 28th January

About the Role

As CRM Technician, you will provide support and development for the CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

Your principal duties and responsibilities will include:

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data and reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

• Complex data exports & imports and of compiling complex reports using ETLs & report builders, data visualisation tools (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• Maintaining high level of accuracy and attention to detail whilst working in a busy team.
• Communicating complex data issues clearly.

What you get in return…

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Salesforce, CRM Support, Salesforce Support, CRM Officer, Salesforce Officer, CRM Administrator, Salesforce Administrator, Database Administrator, CRM Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

THE ROLE

This is an exciting opportunity for a database specialist looking for an organisation with purpose, where your work makes a difference to vulnerable children every day. This is a brand-new role in our organisation which is putting data at the heart of its new strategy.

WHO ARE WE LOOKING FOR?

As a person who is passionate about the power of data, you will have the opportunity to shape the way that the organisation captures and analyses fundraising income and other data to maximise income which will in turn enable us to support more children.

You will have a track record of managing a fundraising database in a charitable organisation and proven data analysis skills. This role will provide an essential link between the finance and fundraising & marketing teams and will suit someone who thrives on working collaboratively to achieve the goals of the organisation.

We are looking for someone with advanced skills in data management. Time management and problem solving are an essential part of this role.

STILL INTERESTED? HOW TO APPLY...

To apply for this position, please visit our website

Please note that Railway Children will only accept applications made using this application form and will not accept CVs, academic certificates or covering letters.

 Closing date: Sunday February 2nd at 5pm.

Candidates will be assessed on application and may be contacted before the closing date. At Railway Children, we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.

This post is subject to a range of background and reference checks including criminal records check.

Due to the number of applications often received, only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful. THANK YOU

Role:      Finance Manager

Salary:    £38.000

Location:    Work remotely 

Status:  Full time (35 hours per week) permanent. 

Part time will be considered 4 days per week minimum

Reports to:    Executive Director

     Treasurer

Start date:             ASAP

Closing Date for Applications: Sunday the 9th of February

Online finance test: Friday the 14th of February

Online interviews: Thursday the 20th of February

About Children Change Colombia

Children Change Colombia is a UK registered charity with 33 years' experience in defending children's rights in Colombia. Today we are the UK's largest charity working exclusively in Colombia. We work with children whose rights to a safe, happy childhood, and a fulfilling future, are threatened by poverty, inequality and violence. We work with the children most at risk, to keep them safe and defend their rights in the long term, to tackle neglected issues that few others address and to strengthen children's organisations.

Through local partnerships, we currently work on three neglected issues:

• Sexual and gender-based violence 

• Access to education

• Forced recruitment into armed groups and reintegration into society

We believe that, with knowledge of their rights and the confidence to assert them, children can transform their own lives, their communities and Colombia itself.

We are a small and lively organisation and you will quickly become an essential part of our friendly team, involved in all areas of discussion and supporting the many areas of our work. Since 2020, we have tripled the number of beneficiaries and doubled our number of projects, geographical areas of work, and annual income —all while keeping administrative costs low.

In 2024 alone, our programs positively impacted the lives of 4,320 children and 1,920 adults in Colombia, plus 126 children from London, and their families. We also conducted three workshops with our local partners - online and in person - as part of our capacity-building programme. In 2024 we supported 7 local grassroots organisations with 11 different projects.

Purpose of the role:

• To keep the Executive Director and Trustees informed on the charity’s financial status through the production of management accounts and other financial reports 

• To introduce and supervise the implementation of systems, procedures and controls to ensure the smooth running of the charity’s finances and maximise accountability.

• To ensure that Children Change Colombia complies with its statutory obligations – specifically those relating to Charity Commission, Companie House and Inland Revenue.

• To work closely with the Executive Director to help run CCC.

Key Financial responsibilities

UK Finance:

• Prepare annual consolidated statutory accounts, guaranteeing compliance with SORP requirements, liaising with external examiners, consolidating with Colombian accounts.

• Prepare monthly management accounts, regular analytical reports on budget performance and cash flow forecasts for Executive Director (ED), Trustees and Treasurer at Finance Committee meetings, highlighting any specific areas of concern.

• Attend Finance Committee and Board meetings.

• Check and authorise bank payments and transfers in the UK office.

• Data input into Quickbooks of all accounting transactions, monthly reconciliation of 10 UK bank accounts, plus all balance sheet accounts. Keep the chart of accounts up-to-date, create new income or expenditure accounts and restricted funds when necessary, and ensure these correspond correctly with live projects.

• Run the monthly payroll & pension process.

• Maintain procedures and financial controls, ensuring their compliance with Charity Commission and Companies House guidelines and guaranteeing their application by Fundraising and Project Management teams.

• Coordinate production of the annual income and expenditure budgets (full budget and unrestricted budget). Enter these onto Quickbooks, to allow Actuals v Budget reports to be run from Quickbooks. Also create a mid-year re-forecast.

• Process grant transfers to the Colombia Office, to ensure project funds and Colombian operating costs are cash flowed in a timely manner.

• Oversee financial reporting for statutory and large funding sources.

• Prepare and submit Gift-Aid returns. Enter Gift Aid declarations onto the database.

• Update Finance Manuals for the London office and the Colombia Office annually.

• Provide guidance and financial information as requested by all.

• Liaise with Programmes regarding our partners & their accounts i.e. their financial health.

• Assist with funding applications, project budgets & financial reporting to funders.

• Download and code monthly fundraising reports for all online income platforms (including CAF, Donorbox, JustGiving, Benevity, Stewardship, Facebook) and Payroll Giving platforms (including Charitable Giving, Charities Trust). Code into Quickbooks.

• Process all cheques received into the office by scanning, coding and depositing into the bank; and compile a list of donors to be thanked.

• Maintain the list of Major Donors.

• Maintain the Newsletter income analysis document.

• Annually recalculate the Reserves traffic light values for monitoring unrestricted reserves.

• Monitor Treasury management under the approval of the Treasurer, manage savings accounts, open new savings accounts when needed, ensure funds are held within the Financial Services Compensation Scheme safety levels.

Colombia Finance

• In collaboration with JGS (our Colombian accounting firm) process and approve all Colombian payments to partners, suppliers, core staff and project staff.

• Ensure supporting documents are provided for all Colombian expenditure and file on the drive accordingly.

• Enter all Colombian financial transactions onto Quickbooks using the correct exchange rates, and ensure details match those recorded by JGS in Siigo Nube.

• Monitor expenditure in Colombia against the Colombia office budget and project budgets.

• Reconcile 2 Colombian Bank accounts and 1 Colombian credit card on a monthly basis.

• Consolidate Colombian annual accounts into CCC’s UK consolidated annual accounts.

• Check the  Fundraising Grants Tracker monthly to ensure the project funds match the information recorded on Quickbooks.

• Lead a monthly meeting to ensure all staff  are aligned with the latest project details.

Key Governance responsibilities:

• Keep Charity Commission and Companies House records updated and ensure that annual accounts and annual returns are submitted on time.

• Inform Charity Commission and Companies House of any changes to constitution or Trustee membership. 

• Ensure CCC complies with Inland Revenue requirements and the Colombia equivalent.

• Ensure CCC’s insurance policies are renewed and reviewed annually on time. And that all projects are correctly covered by liability insurance.

• Ensure CCC remains up to date in meeting its obligations set by the Pensions Regulator.

• Support maintaining the financial aspects of the Risk Register.

• Renew the annual Microsoft Office and Antivirus subscriptions, providing links to all relevant staff.

• Monitor the info@childrenchangecolombia account, forward emails to relevant staff.

• Write Finance Committee minutes after each meeting.

Key HR responsibilities:

• Ensure staff understand their choices regarding pension deductions.

• Calculate entitlements and set up the annual leave chart annually.

• Calculate annual salaries based on pay rises or changes approved by the Finance Committee.

• Send expense claim & DBS information to new Interns, and pay their monthly expenses.

• Support updating HR policies.

• Run DBS checks for all staff, Trustees and volunteers, making sure these are renewed every 3 years, and keeping records of these.

Person Specification:

Essential

• A professional accounting qualification and- or finance experience

• Experience working in the Charity Sector ideally International Development

• A sound understanding of the need to differentiate between unrestricted and restricted funds

• Proven experience of using computerised accounting systems

• Experienced leading on the budgeting and forecasting process

• Experience of working in a cross-cultural environment

• Good IT skills, including proficiency in MS Word and Excel

• Accuracy and attention to detail, as well as the ability to maintain a management and strategic overview of the finance function

• Great interpersonal and communication skills

• Empathy with the aims and objectives of our organisation

• Ability to use QuickBooks or similar accounting software

Desirable

• Basic Spanish - spoken and written. We can offer Spanish lessons.

• Ability to use Civi CRM Database

Application Process

To apply please send your CV (2 pages max) and a short cover letter (1 page max) to Executive Director, Angela Carreno. In the cover letter please state clearly why you want this role and the skills and experience you possess relevant to this post and how you meet the person specification.

We will acknowledge all applications, but to minimise administrative costs we cannot provide feedback if you are not preselected for an interview.

Children Change Colombia is committed to equality of opportunity and to non-discrimination for all applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. We particularly encourage applications from people with diverse Sexual Orientation and Gender Identity (SOGI), as well as Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. Diversity is not just a legal requirement for us, but the value found in our differences adds enormously to our work and enriches our lives.

As the UK’s leading Burns Rehabilitation Charity supporting adults with life-altering burns and scars, we are seeking a passionate and proactive self-starter to join our team as Fundraising Officer, playing a vital role in transforming the lives of survivors.

About the Role
As our Fundraising Officer, you’ll take the lead in developing and delivering inspiring fundraising initiatives, playing a pivotal role in shaping our strategy. Your key responsibilities will include:

• Supporter-Led Fundraising: Build and grow supporter-led activities and third-party events that inspire communities and generate essential funds.
• Challenge Events: Expand and elevate our challenge events programme, creating exciting opportunities for supporters to get involved.
• Stewardship: Support the development of innovative initiatives that foster strong, lasting relationships with donors and supporters.
• Event Support and Administration: Assist our Major Donor Events Committee with event administration, including ticket sales and supporting key events like our annual Christmas Carol Concert and updating our Fundraising CRM.

Your work will directly support life-changing rehabilitation services, from psychotherapy to physiotherapy, personal training, and beyond.

The role is part-time - 21 hours per week with flexibility. Largely remote based with travel occasionally to meet supporters and attend events.

Why Join Us?

At the Katie Piper Foundation, this is more than just a job—it’s a purpose. Here’s what makes us special:

• Creativity Unleashed: Bring your boldest ideas to life.
• Impact in Action: Be a driving force behind tangible, life-altering change.
• A collaborative and passionate team environment. 

What we’re looking for in our Fundraising Officer:

• Passionate and experience of raising funds in a supporter-led/Community/Events fundraising environment
• Planning, organising and delivering campaigns, activities and plans including marketing.
• Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 
• Evidence of working to and achieving income targets

If you’re ready to step up, make an impact, and be part of a charity that truly transforms lives, we’d love to hear from you.

Apply today via our website

Interviews will be held in person in London on 7th February.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

This isn't a stereotypical administration post - it is true support across our functions.There will be four main areas where you will be most involved:

• Training....including setting up agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...clerking complaints, setting up and supporting committee meetings.
• Communications...including social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail.  You'll be good with numbers and able to do key administrative tasks.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

Here at Bury Hospice we are continuously looking for new and exciting ways to stretch our fundraising ambition. The last two years have seen significant change in our approach and our activity and income has grown as a result.

As we move in to the next phase of our ambition to raise even more funds for patient care we recognise that we need to grow our team. We are excited to announce four new roles to support the existing work of our team.

The Supporter Care team leader role will provide support across the fundraising team. The successful applicant is expected to be operational within the role working closely with the Supporter Care Officer. The role is responsible for all process within our CRM system Donorflex, establishing coding and reporting pathways and ensuring that all data is managed effectively and within regulations.

As a developing team we are committed to being as efficient as possible and are keen to support the development of more effective ways of working, the successful applicant will work closely with the Head of Fundraising and Supporter Engagement to identify efficiencies within our processes.

We’re looking to recruit a Marketing Campaigns Officer with experience in running marketing campaigns to proactively contribute to the development and delivery of our membership campaigns and communications and engagement activity.

This is an exciting new role within the organisation and will play a key part in helping CharityComms to grow and engage our network of more than 12,000 charity communicators. 

Job Title: Administration Manager/PA to the CEO

Location: Home based

Responsible to: CEO

ABOUT US

The Teaching Awards Trust is a charity committed to raising the profile of the outstanding, life-changing work that takes place in education across the UK. We champion, celebrate and raise the morale of all those who work in education.  Our mission is currently carried out through two powerful campaigns; The Pearson National Teaching Awards and Thank a Teacher.

ABOUT THE JOB

This is an exciting new support role created to provide support to the team, and the CEO. The primary responsibility of this role is to provide high-quality administrative support to the Teaching Awards Trust, ensuring the efficient operation of the charity’s virtual office and daily activities. This includes offering confidential personal assistant (PA) services to the CEO and Board of Trustees, as well as providing cross-functional support to the wider team in areas such as fundraising, human resources, awards management, marketing, and event coordination. As this is a new role, you will have the opportunity to help shape and grow the role to make it your own.

ABOUT YOU

A track record of at least 4/5 years’ experience providing PA/Administrative support, ideally at a senior or executive level, with experience within the education/charity sector advantageous.

You will have excellent organisation skills with a strong attention to detail as well as exceptional interpersonal and communication skills.

The ability to build strong, collaborative relationships both internally and externally is essential for you to be able to hit the ground running in this new role.

As with other jobs of this level, a high level of discretion and confidentiality is needed when dealing with sensitive information

Overall, you will be looking for the opportunity to make a real difference in your role and to help support of aims of the trust.

ABOUT OUR BENEFITS

A salary of £30-35,000 per annum. You will be home based with some need to travel for team meetings and other events.  Annual leave is 25 days excluding bank holidays, Employer pension contributions of 6%, Learning and Development packages are also available.

ABOUT OUR APPLICATION PROCESS

The closing date for applications is midnight on 31st January 2025 but applications will be reviewed and longlisted as soon as they are received.

To apply, please follow the website link provided, along with a CV and a covering letter including why you are applying for this role and also describing your key achievements in your most recent administrative role.

Successful candidates will be contacted by phone or email by 3rd February 2025 for an initial short phone call conversation followed by remote first interviews during w/c 3rd February 2025.

Second round interviews will take place w/c 10th February 2025.

The Teaching Awards Trust is an equal opportunities employer, and we welcome applications from all suitably qualified persons. If you require any assistance or adjustments during the application process, please do not hesitate to reach out.

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Job title: Peer Support Coordinator

Hours: F/T: 35 hrs per week

Salary: £25,000 to 28,000 per annum FTE

Location: Home based, with regular attendance at hospitals in North East England and Cumbria, including Carlisle, Middlesbrough and Newcastle-upon-Tyne.

About the Peer Support Service
The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience. We recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families or caregivers access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience.

Role summary and purpose
• Working with the Peer Support & Volunteering Manager, you will deliver the peer support service managing enquires from service users, matching them with appropriate volunteers and ensuring both service user and volunteer has an excellent experience.
• You will be involved in the recruitment of peer supporters, supporting them through the application and onboarding process to prepare them for the role and the responsibilities within a suitable time frame.
Key responsibilities

Peer Support Coordination
• Working with the Peer Support Manager to establish and maintain a quality peer support programme meeting the needs of people affected by kidney disease with an accessible well-regulated, safe and supportive service.
• To provide an excellent experience for clients seeking to benefit from peer support, ensuring their requests are dealt with in a professional, timely and friendly manner.
• To provide a point of contact for peer support volunteers, arranging their matches, recording feedback and supporting the Peer Support & Volunteering Manager to deliver an excellent volunteer experience.
• Establish positive and effective working relationships to further the objectives of the programme.
• Occasionally represent Kidney Care UK at external events relating to peer support and patient involvement.
Peer Support Administration
• Receive, triage and action referrals, including matching them with a suitable volunteer and supporting the end-to-end process of the administration.
• Support and maintain a peer supporter database within the Kidney Care UK CRM.
• Support the recruitment and onboarding of new peer support volunteers; organising training events, checking documentation and references.
• Where appropriate to their role, facilitate the DBS application process for peer support volunteers and keep this data on the database up to date

Patient partnership communication
• Demonstrate excellent interpersonal and communication skills to provide effective working with colleagues, partners and external stakeholders.
• Support and guide people in difficult situations where conversation about long term health conditions and / or personal lived experiences may be distressing.
• Be flexible within reason to attend meeting outside office hours so that communication is effective and meets the needs and availability of patients and stakeholders (as deemed reasonable and approved by your manager)
• Proactively cultivate relationships with Health Care Professionals in kidney units to promote and support access to peer support.
• Support the Peer Support & Volunteering Manager to sustain collaborative working with the peer support leads in each of the kidney units across the UK
• Be professional and confident in speaking with patients/family members/carers/live donors on the phone during the match process and feedback process

Trusts Fundraiser - Horatio's Garden

Please apply with a CV and one page covering letter. Any applications without a covering letter will not be considered.

We are seeking an enthusiastic and committed individual, with flair for communicating through the written word, to support our Trusts & Foundations fundraising. You will be given support and training throughout the job.

Horatio’s Garden is a growing, award winning, national charity improving the lives of people with spinal injuries by creating and nurturing outstanding garden projects in NHS spinal injury centres.

Trusts & Foundations is our largest income stream, generating income for both ongoing running costs of the existing gardens and for our capital build projects. You will join an experienced Trusts & Foundations team to help meet, and exceed, our income targets and to provide fantastic support to our donors.

We are an equal opportunities employer, and welcome applications from all suitably qualified persons. As a charity we are committed to creating and promoting a culture that protects and preserves the welfare of the vulnerable people in our care. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining and evaluating information from and about candidates including criminal record checks, to ensure that all persons appointed are suitable to work for our charity.

Main duties:

• Identify and research grant giving trusts and foundations to whom Horatio’s Garden is eligible to submit applications for funding.

• Proactively approach relevant trusts and foundations, where possible, to discuss potential applications before submission.

• Prepare and submit high quality applications for funding for a range of Horatio’s Garden projects.

• Prepare and submit high quality, timely progress reports to grant givers, contributing to longer term relationship development with funders.

• Maintain the Trusts and Foundations pipeline to maximise supporter retention and income generation.

• Identify and deliver opportunities to engage grant givers with Horatio’s Garden, through events and garden tours, to increase supporter engagement.

• Support the whole fundraising team with tasks where required.

General duties:

• Work with the gardens and finance teams at Horatio’s Garden to understand the need for funding and the impact of Horatio’s Garden to maintain profitable relationships with supporters.

• Ensure all contact and communications with supporters is recorded on our CRM database and on pipelines to enable continuity with supporters across the team.

• Keep up to date with trends and developments in fundraising to identify opportunities for Horatio’s Garden to increase sustainable income.

• Actively contribute to team and organisation meetings.

• Actively contribute to projects and activities across the organisation, supporting colleagues and volunteers where necessary.

Skills, Knowledge and Experience for this role:

• Minimum of one to two years’ experience working in trusts and foundations fundraising, or relevant role with transferable skill set.
• A flair for preparing compelling and persuasive written proposals/documents.

• Excellent interpersonal skills, with a warm, friendly and engaging manner.

• Numerate and able to interpret data and trends.

• Ability to manage a varied workload, work on own initiative to multiple tight deadlines with demonstrable time management skills and processes.

• Ability to form and maintain good relationships and to work within a team.

• High level of efficiency – able to work under pressure.

• Energetic with initiative and drive.

• Enthusiasm for working in the charitable sector.

• Excellent working knowledge of MS Office packages, particularly Word, Excel and Outlook.

• Empathy and understanding of the issues faced by spinal injury patients.

We are looking for someone to work 22 - 30 hours per week, with a salary of £27,000 - £29,000 pro rata, dependent on experience. Some out of hours work may be required, for which time off in lieu will be provided. Flexible working arrangement with mutually agreed days at our head office, just outside Salisbury in Coombe Bisset, SP5 4LN.

Salary: £27,000 - £29,000 pro rata, dependent on experience

Hours: 22 - 30 hours per week (flexible)

Job type: Part-time, one-year fixed term contract

Location: Flexible, with some travel to our head office near Salisbury and other gardens around the UK where required.

Application deadline: 2nd February 2025, with interviews starting 10th February.

Start date: April 2025,TBC.

Please apply with a CV and one page covering letter. Any applications without a covering letter will not be considered.