Coordination Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
ID: 1274
Job title: Locality Team Manager, Cotswolds and Stroud Children and Family Centres, Gloucestershire
Salary: Grade 4 Point 29 – 33: £36,842 - £41,106 FTE per annum
Location: One of the three sites across Cotswolds and Stroud (Dursley, Stonehouse and Cirencester)
Hours: 37 hours per week (full time)
Contract type: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The post holder will share and embrace the vision of ‘developing an innovative Gloucestershire Family Hub model which puts the well-being of all families, children, and young people at the heart of its work and leads to systemic and transformative change for individuals and the community’.
Main Responsibilities:
· To provide direct line management and leadership to a staff team in the locality, including performance management, reflective practice supervision and robust monitoring of service provision.
· To oversee and support the planning, delivery and coordination of Children’s and Family Centre’s Support Services. Involve stakeholders and all staff as far as it is possible in decision-making processes.
· Support the Operational Manager in all aspects of delivery, including the development of
new workstreams and transformational change of the provision and manage strategic relationships with key stakeholders.
Main Requirements (for details check the job description and person specification):
· To lead and support safe, reliable, high-quality family support service across the district and integrate with existing provisions to ensure that services are not duplicated and multiagency working is upheld. To ensure communication is established with other services to establish a culture of mutual trust and respect.
· Prioritise referrals, manage work allocations and ensure effective deployment of the workers to ensure service users receive a timely and effective service.
· Ensure all appropriate staff development and core training requirements are fulfilled in the team and contribute to wider training plans for the locality. Foster a culture of continuous development including best practice sharing across teams and districts, involvement in Community of Practice etc.
- Respond appropriately to any safeguarding concerns, demonstrating an understanding of, and always complying with Family Action’s and Gloucestershire procedures for promoting and safeguarding the welfare of children and vulnerable adults. To ensure compliance with relevant local and national legislation. Act as a safeguarding Lead for the locality.
- To have an overview of the support needs of all families across the locality and Gloucestershire as a whole, and knowledge of how these are being met in order to influence the direction of service planning.
· Experience relevant for your effectiveness in the role might be from various sectors: health, education, social care, youth work. The list is not exclusive and if you are passionate about supporting families, we would still like to hear from you.
· Benefits:
- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata for part time staff).
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Download and submit a completed Application Form linked to the Family Action job advert
· Closing Date : Monday 16th December 2024 at 11:59pm
· To learn more about Family Action: Recruitment Pack
· To learn more about our terms & conditions: Summary Terms & Conditions of Employment
· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Rachel Sanders (full email address located on advert document).
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Executive Assistant to the Director and Business Support
Are you seeking a new challenge using your executive assistance and business support skills, looking to step up in your career and wanting to make a difference as part of a small team in a fascinating and collaborative environment? This role at Greenwich Hospital could be for you.
About Greenwich Hospital
A unique Crown body, Greenwich Hospital supports the Royal Navy community by awarding grants to support education, welfare and acute need. As a leading funder working to support the Royal Navy community, our funding and partnerships deliver positive change for those who need it and empower people to thrive.
The role
This is an exciting time to join Greenwich Hospital as we work through a significant change agenda. With responsibility for supporting the Director of Greenwich Hospital (DGH) and the Senior Leadership team, as well as providing other business support, this is a varied and rewarding role. You’ll be working closely with other team members to ensure a positive, joined-up and dynamic working environment representing the office of the DGH externally with a wide variety of stakeholders within the Royal Navy, Ministry of Defence and the Naval charity sector. This is a key role within the Greenwich Hospital team and an opportunity to significantly contribute to our work.
- Full-time (35 hours per week)
- Circa £40,000 - £45,000 per annum, depending on experience
- Hybrid, including at least 3 day per week in London
- Very generous annual leave allowance
Further details including the job description and how to apply can be found on our website.
Greenwich Hospital aims to be an equal opportunities employer and welcomes applications from all sections of the community, including former members of the Armed Forces.
Deadline for applications is midnight on 1 January 2025.
Shortlisted candidates will be invited to interview in person in London on 7 January 2025
We reserve the right to close this vacancy early and bring forward the interview date, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The client requests no contact from agencies or media sales.
PR and Communications Manager
- North, West or South London centre (hybrid considered with at
least three days a week office-based) - Full time
- Permanent
- £29,000-£34,000
Interviews for this role will take place on Tuesday 10th and Wednesday 11th December. We ask that all candidates keep these dates available for virtual interviews.
About Smart Works
Smart Works is a UK charity that exists to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job. The Smart Works community brings this mission to life, working together to support and empower women in their professional pursuits.
We’re dynamic, high profile and fast-growing. Powered by volunteers, the Smart Works service is delivered in 11 centres across the UK. Since 2013, Smart Works has helped over 40,000 women, and we’re on track to support 10,000 women this year alone. After visiting Smart Works, two thirds of clients secure a job within a month. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. Find out more on our website.
About the role
We are seeking a PR and Communications Manager to join our ambitious team. We know that incredible work goes on behind the scenes at Smart Works, and that what we do meaningfully helps to change the lives of thousands of women every year. But we need you to help us shout from the rooftops about our service and impact, actively seeking media opportunities and press coverage, to increase our public profile. Your work will make a real difference – spreading the Smart Works message not only to the women we exist to support, but fundraisers, referral partners, volunteers and the public too.
Duties and responsibilities
- You will amplify and lead existing integrated campaigns, including the Smart Works Unemployment Index, International Women’s Day and International Day of the Girl. With the support of the Digital Marketing Manager, Graphic Design Manager and Digital Communications Manager, you’ll ensure our campaigns are widely noticed and talked about, in the press, online and local community.
- You will develop and manage media opportunities (proactive and reactive), including owning our press office, writing and distributing press releases, building relationships with journalists, tracking coverage, and briefing spokespeople.
- You will lead and develop our Client Champions programme and case studies, ensuring the client remains central to the charity’s external voice, proactively seeking opportunities to tell their stories to encourage support/donations from external communities, and managing any nationwide communication moments/events.
- You will support our engagement with Patrons and Ambassadors, managing relationships where appropriate and seeking new advocates who can authentically help tell our story, to reach more people.
- You will lead the coordination of our internal communications calendar and reporting, working with internal stakeholders across Partnerships, Operations and our local centres to ensure that key moments are recognised, with support at a national level where appropriate.
- You will support with other team tasks, such as social media scheduling and content creation.
If you have a solid understanding and experience of PR and campaign work, this is an incredible opportunity to use your expertise to change women’s lives.
The successful candidate will report to our Director of Communications and Marketing. The role has no line management responsibility but will work closely with colleagues – including our Digital Marketing Manager, Digital Communications Manager and Graphic Design Manager – so you should be used to collaborating with others, in a dynamic environment.
Personal specification
Essential Criteria
- Proven experience in a PR, communications, or similar role, ideally within the charity.
- Demonstrable success in securing media coverage, developing and delivering PR plans, managing relationships, and working with ambassadors.
- Outstanding writing, editing and proofreading skills with excellent attention to detail, including when working with limited resource and/or under pressure.
- Ability to craft compelling stories, press releases and pitches.
- Strong relationship-building skills with the ability to engage and influence stakeholders at all levels.
- Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently.
- Both strategic and operational thinker.
- Excellent, proven project management and planning skills.
- Creative and proactive approach to problem-solving.
- Friendly and approachable, can work independently and as part of a team.
- Passionate about the Smart Works mission and our values, with a commitment to our EDI strategy.
Benefits, terms and conditions
- North, West or South London centre (hybrid considered with at least three days a week office-based).
- Full time, 9am-5pm.
- Permanent.
- Salary of £29,000-£34,000, depending on experience.
- 25 days annual leave, plus bank holidays.
- Company pension.
- Positive, supportive working environment with opportunities for practical training and progression.
- Free/discounted access at selected Smart Works sales, events and pop-up shops.
- All successful applicants must provide two satisfactory references and complete a Basic DBS check.
How to apply
Please use the portal on our website to submit your CV and cover letter by midday on Friday 6th December. Your cover letter should address the following questions:
- Why do you want to work for Smart Works?
- What specific PR experience and skills do you have that makes you well suited to the role?
- In your opinion, what is the biggest challenge in the current PR and communications space?
Closing date for applications
midday Friday 6 December
Notification of interview
Shortlisted applicants will be notified no later than 5.30pm Friday 6 December
Interviews
First round interviews will be held virtually on Tuesday 10 December. The timings for these are:
- 8.30am – 9.25 am
- 9.30am – 10.25am
- 10.30am – 11.25am
- 11.30am – 12.25pm
- 12.30pm – 1.25pm
Second round interviews will be a chance to meet the team virtually on Wednesday 11 December. The timings for these are:
- 8.45am – 9.30am
- 9.30am-10.15am
For the first-round interview, you will be asked to discuss your response to the following:
We want Smart Works to become a household name, and the go-to charity when media want to speak to a charity for comments on women’s unemployment. From what you know about our work (including the Smart Works Unemployment Index), how would you go about making this happen in time for International Women’s Day in March 2025?
You’ll have ten minutes in total (including time for any questions). We’re happy to hear this response verbally or you’re welcome to put together a short PowerPoint presentation – what we’re interested in is how you would approach the hurdle and what steps you would take to reach the end target.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact the recruitment team about submitting an application (see job pack for contact details).
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Community Drug and Alcohol Recovery Services (CDARS) is a charity organisation that provides psychological and social support to drug users and their family members.
As part of this work, it has built a track record of working with service user representatives, service user Councils and networks and service user involvement teams. This includes creating a strong Volunteer, Peer Mentor and Recovery Champion network and supporting them through training, supervision and access to additional personal and professional development areas.
The WCDAS and RCDAS Treatment services, led by South London and Maudsley (SLAM), are a community substance misuse ‘partnership’ service that offers a broad and inclusive range of support and treatment options for those seeking recovery from Substance use. This includes access to medical, psychological, and sustained recovery sessions within the Boroughs of Wandsworth and Richmond.
The Community Involvement Worker (CIW) will assist in delivering positive and improved outcomes for service users across both Boroughs and will work closely with the Community Involvement Co-Ordinator (CIC) to manage recruit, train and nurture peer mentors and service user representatives. This support will aim to build capacity and visible recovery across the boroughs. Both post-holders will help develop, train and nurture meaningful service user involvement through the Service User Council network and its representatives throughout the treatment system.
The post holder will need to work under the directives of the CDARS Wandsworth Management Team, with the objective of facilitating engagement in all aspects of service user involvement. The post holder will be expected to foster and develop good working relationships with staff at all levels within the partnership and establish good working relationships with other agencies, both voluntary and state, within the two Boroughs.
The client requests no contact from agencies or media sales.
Job title: Waste and Recycling Visitor and Education Centre Coordinator
Salary: £26,865 to £29,927 per annum
Hours: Full Time – 37 hours per week
Location: Waste and Recycling Visitor Education Centre - Campground HWRC, Wrekenton, Gateshead, NE9
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential. As an organisation, we are proud of the effective role that our Community Project Managers play in delivering significant social, environmental and health outcomes with communities across the region.
About the role
Working as a member of Groundwork’s Local Programmes Team the postholder will develop, deliver and sustain programmes of waste education activity and learning and with communities across South Tyne and Wear. The post will be based at the South Tyne and Wear Waste Management Partnership’s (STWWMP) Visitor and Education Centre at the Campground Waste Transfer Station. This facility is operated by SUEZ and is the regions first centre for dedicated waste education opportunities. This post will provide a valuable resource for Groundwork, the Waste Partnership and SUEZ to achieve their respective organisational objectives.
A bit about you
We are looking for enthusiastic and experienced staff member to develop and lead a programme of community waste education activity across the South Tyne and Wear Partnership area as part of the South Tyne and Wear Waste Management Partnership PFI.
You will have a proven track record of successful project development and delivery backed with appropriate qualifications. Excellent communication skills and an ability to build positive working relationships with a diverse range of partners are essential. Experience of waste and recycling initiatives and a passion for working in local communities, ideally in educational and awareness raising settings, are required.
Based in a purpose built facility you will work largely autonomously to engage and encourage school visits and community ownership. You will develop and deliver an exciting programme of waste education sessions suitable for a range of centre users. Working five days a week the post will require outreach work across the South Tyne and Wear area as well as regular evening and weekend work.
Closing date: Midnight on Tuesday 3rd December 2024
Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Interested?
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Salary and working hours
£35, 525 per annum, 100%, FTC 18 months
About Bond
Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.
Main purpose of the job
This role will support Bond’s portfolio of convening events. This role is to support Bond’s events function with the overall running of Bond and Bond working group events and to provide administrative and logistical support in the lead up to, during and after events.
We convene a diverse range of audience that goes beyond the Bond membership, so that Bond members and non-members can connect, share knowledge and maximise influence. Bond’s convening power and large reach mean that we can convene diverse audiences on several topics. The events function works across teams to support and lead on the delivery of different types of convening. This covers learning events, practical events and information sharing events, with differing audience sizes, and some events are for Bond members only and others are open to all. Delegates can include senior decision-makers in governance, fundraising, finance, human resources, procurement, programmes, effectiveness, monitoring, evaluation, policy, advocacy, campaigning, communications and marketing.
Main responsibilities
- Creating events in salesforce and uploading them to Bond’s website according to the organisations style guidelines
- To support all digital content of uploading and editing sessions and speakers on the Bond website
- To coordinate logistics for in-person, virtual, or hybrid events. This will include visiting venues in person as and when required and supporting with in person, virtual and hybrid events.
- To manage the events inbox and ensure all delegate and participant queries are responded to in a timely and efficient manner
- Build and maintain key relationships with internal and external partners
- Work with Events Adviser to support events delivery
- To manage all event-related tasks, including drafting event materials and communications (such as invitations and post-event emails), compiling post-event reports, collecting attendee feedback, tracking metrics, and updating the CRM (Salesforce) with attendance data. Additional responsibilities include managing registrations, gathering dietary and accessibility requirements, creating name badges, and ensuring presentations are correctly formatted.
- Ensure Bond’s events are accessible and inclusive
- To support the work for Bond events by liaising with suppliers, contractors, and stakeholders .
Person specification
Knowledge
- Good working knowledge of using MS Office to a competent level, especially MS Word, Excel, SharePoint, Salesforce and Outlook.
Experience
- Experience of working in an events environment or supporting events for 100+ attendees.
- Experience of working in a customer-facing role, including handling queries, administration and troubleshooting as required.
Skills
- Strong attention to detail.
- Ability to work across the organisation with different team members at all levels.
- Ability to manage and prioritise multiple tasks and deadlines.
- Excellent organisational, planning and time management skills are essential.
- Ability to deal with internal and external stakeholders at all levels.
- Flexibility and enjoys problem solving.
- Excellent written and verbal communication skills are essential.
- Ability to build strong relationships with a range of stakeholders, including speakers and suppliers, is essential.
- Ability to work well within a team as well as independently.
Benefits
Bond offers a competitive salary and benefits package including:
- 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
- 7% pension contributions (staff pay 3.5%)
- Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
- Staff Development days
- Perk Box access
- Employee Assistance Programme
- WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
- Interest-free season ticket loan
How to apply
To apply submit your CV and cover letter by midnight on Thursday 5th December 2024.
In the cover letter we expect you to set out:
- Why you are interested in this role
- How you meet the role requirements
- Your understanding of equity, diversity, inclusion and why it matters in this role
Bond and equal opportunities
Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.
In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.
The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.
Privacy notice for applicants
Our Privacy Notice for applicants can be found on application website.
Subject of employment at Bond
If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support those who Care
This is an exciting opportunity to join our new service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs. We are working with Carers from a range of cultures, and it would be an advantage to speak Bengali.
The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.
You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.
Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.
Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector.
This is a full-time position and you should be an excellent communicator and able to motivate and empower others. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.
Do a job where you make a difference
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Head of IT Services is responsible for the management of all IT services for the Motability Foundation and delivery of our digital, data and technology strategy. Working in a single site environment, with a focus on Microsoft technologies, you will ensure that our business continues to operate successfully day-to-day and continues to evolve to meet future challenges.
Role Accountabilities
Network and Systems
· Oversee and direct the development of infrastructure of IT applications, networks, security and telecoms.
· Ensure we have a robust IT business continuity plan that forms part of the overall business continuity strategy.
· Oversee and direct the procurement of IT hardware, software and maintenance in line with company policy.
· Ensure that all other IT policies and procedures comply with statutory and regulatory requirements, are regularly reviewed and the required audits are in place to ensure compliance.
· Oversee all data exchange procedures with Scheme Partners and Government Agencies.
· Ensure compliance with all hardware and software licensing requirements.
· Responsible for the management of hardware and software updates ensuring that all systems remain within support and meet the on-going requirements of the business.
· Ensuring that system and data security is continuously tested for new IT viruses, be alert to new security risks and have plans in place to deal with them.
IT Strategy
· Design and implement an IT roadmap for all hardware and software in line with the overall Motability Foundation digital, data and technology strategy.
· Provide technical and professional support to the Executives in their longer-term review of IT investment strategy based on future business needs and processes.
· Provide leadership with regards to emerging IT opportunities and threats, providing recommendations to executives as and when required.
· Maintain our structured project development methodology to ensure that only relevant and supported projects are initiated.
· Ensure the successful delivery of approved IT projects against agreed timelines, deliverables, and budgets.
Partnering with the Business
· Act as a partner to the business in identifying and delivering digital, data and technology solutions to support business aims.
· Work with Senior Management, Scheme Partners and Suppliers to propose, agree and deliver an IT service to defined Service Level Agreements.
· Continuously seek feedback from the business on the service provided by IT and develop action plans to put in place improvements.
Leading the Team
· Manage, develop, and motivate the thriving internal IT team of 12.
· Monitor performance against service level targets ensuring constructive and rapid solutions to problems.
· Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
· Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
· Role model our values of being collaborative, respectful and evolving.
Managing our Costs
· Responsible for IT budget of c. £1.7million.
· Provide regular and ad-hoc reports to present to the Executive Team.
· Analyse problems, research solutions and present to the Executive Team.
· Raise and approve regular and ad-hoc IT purchase orders.
What will make you great in this role?
You will have excellent communication skills and a naturally collaborative approach to identifying problems, bringing together solutions, and creating a plan to deliver the changes to make a real difference to the system users. Your ‘can do’ attitude will be balanced with a pragmatic approach to problem solving and the ability manage a range of stakeholder expectations.
You will be passionate about IT adding value to the business and delivering support to our busy teams. Your ability to translate technical issues into meaningful plans will greatly help colleagues who will look to you to learn about new concepts and technologies.
Your experience
Must haves:
· Significant IT experience which includes a strong knowledge of Microsoft technologies (M365) and Networking (Lan/Wan Cisco technologies).
· Experience in IT infrastructure planning and development and managing significant capital projects and budgets.
· Possesses good knowledge of different software systems, client/service architectures and various compatibility requirements.
· Experience of managing suppliers and supplier relationships.
· Able to communicate and influence clearly and persuasively, both verbally and in writing.
· Ability to motivate and develop a diverse team.
· Maintain a broad and long-term perspective of IT developments to influence forward planning.
· Take ownership of and analyse problems, implementing practical solutions.
· Maintain organisational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies.
· Experience working within a not for profit environment.
Nice to haves:
· IT degree level (IT) or equivalent.
· MCSE/MCP certification.
· ITIL Foundation.
· Experience with Virtualization technologies.
· Experience of BCP/DR planning, implementation and testing.
· Experience of Cloud Computing/SaaS.
· GDPR awareness.
Reporting lines and relationships
Reports to: Executive Committee.
Key relationships: Motability Foundation Executive Committee, Board of Governors, Heads of Departments and Managers.
Direct reports: Team of 12 across Service Desk, IT Operations, Systems and Data and Security.
Extra Information
The role is based at our offices in Harlow, Essex which is easily commutable from London (30 minutes from Liverpool Street or 18 minutes from Tottenham Hale). We offer both blended and flexible working arrangements which can be discussed as part of the application process. It is expected that the role will be required in the office 2-3 days per week.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Connector Essex
Salary: £22,776 - £26,000
Responsible to: Community and Business Development Manager Essex
Location: Across Essex with time spent in Colchester
Hours of Work: 36 ½ hours per week. Flexible working will be required
Contract: Fixed term until 31st March 2026
Benefits
We offer our team members a comprehensive staff benefits offering to include:
- Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
- Flexible working, home working and remote working options available
- Nest Pension – 8% employer contribution - 3% employee contribution.
- Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
- Employee Assistance Programme (counselling and DRs on call 24hrs a day).
- Fantastic volunteering opportunities within The Active Wellbeing Society every month.
Introduction to The Active Wellbeing Society
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.
Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling.
Main duties of the role
1. Work with communities and local organisations to develop and deliver ideas and activities to support people who are representative of the projects’ target audience in the areas.
2. Through local connections identify community assets (community spaces and key individuals) to support TAWS activities.
3. Develop new opportunities, in particular underrepresented groups, to ensure that services offered by The Active Wellbeing Society is brought to new audiences, with a particular focus on hard to reach citizens.
4. Devise, understand and use asset-based community development approaches to community development and work with your team/communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.
5. Co-produce projects with local communities and locally trusted organisations and ensure continuous engagement and communication to ensure that eligible citizens receive a good quality experience.
6. Contribute to oral and written reports on engagement level, activity delivery and the development of new programmes / projects.
Experience and Knowledge
All criteria are essential, and your application will be assessed on all points detailed below.
1. Experience in volunteering and or recruitment or within another similar role.
2. A commitment to equal opportunities and an understanding of the impact on individuals and community’s health and deprivation.
3. Experience in customer facing roles and knowledge of local communities.
4. Ability to coordinate and consult internal and external organisations (including community groups) to provide pathways of opportunity for active citizenship and community activity.
5. A genuine passion for the wellbeing of others and a drive to improve the lives of individuals and communities by bringing them together to improve their mental and physical wellbeing.
The client requests no contact from agencies or media sales.
Just Treatment is excited to be hiring a Youth Mental Health Organiser to work alongside our Senior Youth Mental Health Organiser and young people directly affected by the youth mental health crisis. This role focuses on supporting young people to lead powerful campaigns that hold the corporations driving and profiting from the youth mental health crisis to account.
If you’re passionate about empowering communities and creating systemic change, we’d love to hear from you!
Just Treatment is a growing patient-led campaign fighting to ensure everyone gets the healthcare they need by demanding that the government acts to put patients before corporate profits. We believe the only way we can achieve these changes is by building a movement of those directly affected by the problem to challenge the power of the pharmaceutical and health industries. We have a track record of high impact campaigns that have changed the lives of the people we work with, and thousands of NHS patients, by forcing corporations and politicians to move.
Our approach is centred on deep organising with a cohort of patient leaders who have been directly impacted by the health injustices on which we campaign. This group steer and lead our campaigns, but are supported by a much larger group of volunteers and supporters. This role will be focused on our campaign strand around the crisis in young people’s mental health, focused on the role that late-stage capitalism is having on both the drivers of poor mental health, mental illness, and madness, and the ineffective responses to this crisis.
The role has two distinct parts: providing administrative support that facilitates the work of the Senior Youth Mental Health Organiser; and identifying and developing the leadership of young people directly affected by these health injustices and their families, building trusting relationships that ensure they are able to shape the strategy and lead the campaigns that win tangible improvements in the mental health and wellbeing of the people we are campaigning with and for.
You will work with key external allies to coordinate and multiply our campaigns, and ensure there are meaningful actions volunteers and supporters can do to further our campaign goals . You’ll love working as part of a collaborative, small team and you’ll thrive on building trusting relationships with the people you work with. And you’ll be committed to taking on David Vs Goliath fights for justice.
Check out our website for more info and how to apply!
Patient-led campaigning to win everyone the healthcare they need by demanding patients and the NHS are put before profits.
The client requests no contact from agencies or media sales.
Philanthropy Coordinator (Grants)
Manchester or Remote from the UK
Starting salary for this position is £34,572 per annum (plus contributory pension)
About MAG:
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.
About the role:
This is a great opportunity for an experienced Trust/Grants fundraiser to step into a new role (with the opportunity to gain new skills beyond trust fundraising). The successful candidate will have line management responsibilities, join a dynamic organisation with an entrepreneurial culture, grow philanthropic income from major funders, and apply their ambition and tenacity to succeed.
The Philanthropy team at MAG aims to secure multi-year, multi-million philanthropic pledges from high-net-worth individuals, trusts and foundations, and corporates to ensure the sustainability of MAG’s work around the world.
As Philanthropy Coordinator (Grants) you will provide exceptional relationship management and support of our active grants and donors, identifying new opportunities and engaging with new funders. You will do this by composing timely and high-quality cases of support, written proposals and impact reports and ensuring stellar stewardship and relationship management to maximise opportunities, uplift gifts, and secure new income for MAG.
About you:
You will have a passion for Trust fundraising and bring a proactive approach to your work to support income generation. You will be flexible and agile in your working style and able to support all income streams and new lines of business. You will have experience working in a Trust Fundraising role and proven track record of raising/growing income at four and five level gifts. You will be ambitious and enthusiastic, with experience of prospect research techniques and managing a Trusts and Foundations pipeline. You will also be an excellent communicator, with experience writing engaging fundraising proposals and reports to Trusts and Foundations.
Benefits and further information:
MAG staff are rewarded with comprehensive benefits – you can read the candidate information sheet in the application pack for further details:
• Salary: £34,572 per annum and this increases with service.
• Leave: 25 days annual leave and this increases with service.
• Family benefits: enhanced family leave schemes.
• Flexible working: hybrid and flexible working arrangements.
•Other benefits including pension, cycle-to-work scheme,
Further information and how to apply:
For further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of Sunday 1st December 2024.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner please see the candidate information sheet for further guidance.
The client requests no contact from agencies or media sales.
Community Development and Wind Farm Manager
Location: Hybrid, based in Uist, with a desk at old Lochmaddy School, North Uist.
Application deadline: Sunday 01 December, 2024, noon.
Hours of work: Full-time, 35 hours per week, flexible working considered.
Holidays: 25 days per year plus 9 days public holidays per year.
About us:
North Uist Development Company, founded in 2010, registered as a Scottish Company No. 383175 and as a Scottish Charity No. SC041709, aims to develop a sustainable and viable community through promoting the social, educational, cultural, economic and environmental wellbeing of North Uist.UistWind (North Uist Development Company Trading Limited) is a Community Benefit Society, registered with the Financial Conduct Authority under registration no: RS007738. The two UistWind 900kW wind turbines are operated by UistWind on behalf of the community, with projections indicating the project will generate over £2 million for community benefit. For more details visit our website.
Role summary:
This is an exciting opportunity to join North Uist Development Company (NUDC) and UistWind (North Uist Development Company Trading Limited) to act as a catalyst for innovative and sustainable community development and for successful operational management of the North Uist community-owned wind farm – UistWind.
The successful candidate will work with the UistWind Management Committee, its members and associated parties, to manage the Community Benefit Society’s operational business needs, meeting compliance requirements while working to maximise generation and revenue from two 900kW wind turbines at Criongrabhal near Clachan-na-Luib in North Uist for the benefit of the local community.The successful candidate will also work with NUDC and the wider community, to develop and implement both a community development plan, and a community investment plan for the UistWind community benefit fund, which takes account of opportunities to enhance the socio-economic, cultural and environmental welfare of the North Uist and Berneray area.
Who we are looking for:
We are looking to recruit an energetic and self-motivated individual, with a strong commitment to community development and community ownership. You will have experience of partnership working, especially with community groups and associated stakeholders, and of working with and supporting voluntary trustees. You will also have excellent communication, coordination and facilitation skills, alongside attention to detail and demonstrable ability to understand, utilise and interpret complex technical and financial information. If your experience looks a little different from what we've identified, and you think you can bring value to the role, we'd love to hear from you.
How to apply:
For full details about the role, who we are looking for, and how to apply, please see the attached application pack.
Applicants should submit a cover letter and CV by noon on Sunday 1st December 2024.
Your application should provide the following information:
• Personal & contact details.
• A brief explanation of your interest in the position.
• A brief explanation of how you meet the person specification.
• A copy of your up-to-date CV, up to 3 pages.
• Names, addresses and contact details of two referees.
• A completed copy a Equality and Diversity Monitoring Form, via CharityJob. We collect this information to monitor our diversity and inclusion within our organisation. The information is kept confidential and will not be used during the evaluation of potential candidates.
The client requests no contact from agencies or media sales.
This is a Full-Time Contract from 10th March 2025 to 10th April 2026 to cover a staff member on Maternity Leave. The position is office based; however, we operate a hybrid working model and you will be expected to work 3 days a week in the office.
Position Summary/ Objective
To ensure the smooth functioning of the IFAW UK office, responsibilities include the delivery of core office services and facilities, processing mail and deliveries, providing HR and Finance support, welcoming visitors and other general office duties as reasonably assigned. The operations, administration, and office Coordinator works to ensure that IFAW meets fire, safety, and security obligations.
Role and Responsibilities
Office Facilities and Administrative Support:
- Ensure that the office is a professional, safe, and organised environment, maintaining office contracts and relationships with contractors.
- Liaise with building management on matters affecting the office facilities - service charges, utilities, building services – attending tenant meetings as required. Liaise with the Director of Finance and Operations UK on matters relating to the office lease arrangements.
- Oversee office security – ensure secure access to the office by staff, visitors, and contractors, issuing office fobs and managing their safe-keeping.
- Maintain office stationery and kitchen supplies. Ensure that all parts of the office are kept neat, tidy, and orderly and ensure confidential waste is removed appropriately.
- Induct new staff on the office protocols incorporating health and safety, fire, and security, to include visitors, temporary staff, and volunteers. Keep key policies and procedural documents up to-date and visible, and keep staff informed of provisions and changes.
- As Fire Warden, take lead responsibility to ensure that fire evacuation procedures are effective; maintain the Fire Logbook, fire equipment, fire alarm and fire doors. Conduct statutory checks on fire and electrical equipment. Ensure appropriate numbers of and training of Fire Marshals.
- Work with Director of Finance and Operations UK to evaluate appropriate office insurance to ensure adequate and appropriate cover.
- Undertake key projects to maintain the effective operation of the office and other duties as consistent with the post as requested.
Incoming and Outgoing Mail:
- Receive and process all incoming mail. Frank and dispatch all outgoing mail, ensuring it is sent in a cost-effective manner in accordance with procedures.
- Ensure that key staff members are kept fully trained on the franking machine and DHL/Courier services and that cover is put in place for days when the operations, administration, and office Coordinator is out of the office.
Miscellaneous:
- Work with the Director of Finance and Operations UK to maintain the UK HR records in accordance with legal requirements. Ensure all leave records are kept up to date and correct. Draft new staff contracts.
- Assist with UK recruitment ads and induct new staff members.
- Manage IFAW’s Travel Management Company and assist staff with booking travel and accommodation in accordance with the IFAW travel policy.
- Help with Board and Management visits and meetings in the UK.
- Manage the UK accounts invoicing inbox, processing office invoices and forwarding invoices to the correct departments.
- Process and deposit the weekly banking.
- Assist with other administrative or operational tasks as requested by the Director of Finance and Operations UK.
Qualifications and Education Requirements
- Proven organisational skills and ability to work in a collaborative and structured manner to get effective and efficient results.
- Excellent time management skills and prioritisation skills.
- Ability to act independently and to work effectively with staff at all levels across the organisation.
- Effectively able to multitask and deal with shifting responsibilities from across the organisation.
- Excellent attention to detail is essential.
- Strong team player with ability to use initiative and to take direction as required.
- Excellent communication skills, both written and verbal.
- Strong IT skills, including Word, Excel, PowerPoint, and Outlook.
UK Office Benefits
- 8% employer pension contribution
- 25 days’ holiday + public holidays + 5 discretionary days
- Cycle to work scheme
- Modern office
- Dog friendly office
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will change from time to time to meet the needs of the department and our company.
At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a kind, compassionate and resilient person to help and support our clients in their healthcare needs as they rebuild their lives after substance misuse.
You will be responsible for coordinating healthcare services for our male residents undergoing drug and alcohol treatment, including medication management, accessing GP and specialist services, and promoting overall wellbeing. The role involves both administrative and practical tasks, as well as direct involvement in helping residents manage their own healthcare needs alongside supporting their wider recovery and spiritual growth.
Whilst this is not a hands-on nursing role, a background in healthcare would be ideal, along with strong organisational and IT skills, and the ability to work collaboratively with medical professionals, with a commitment to providing high-quality and compassionate care and support.
A committed Christian faith is required to uphold the ethos and values of Yeldall Manor, and to support residents in their spiritual journey. Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, and the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.
This is a part-time, permanent position, ideally five mornings a week (8am – 11am and one full day). For the right candidate, we can be flexible and will consider full-time hours.
If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter explaining your suitability for the role as outlined in the job description.We would like to fill this role as soon as possible so would welcome invitations to apply by Friday 29 November, 2024.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description
Yeldall wants all those affected by addiction to heal, transform and thrive.