Coordination Jobs

Main purpose of the role

The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.

The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.   

Location:   We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.

Duties and responsibilities

Communication

• Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
• Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Ability to meet and uphold SLAs.
• Ensure KPI’s are met to adhere to RCUK’s standards.
• Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
• Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
• Liaise with wider organisation to manage task at-hand.
• Respond to email queries from multiple inboxes.
• Speediness in responses to live chat queries 

Administration

• Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
• Monitor stock levels working with the current stock management system (ARK).
• Take accurate minutes of meetings.
• Meet operational targets set by the management team.

Courses

Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.

• Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
• Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
• Liaise with Course Centres, managing and approving courses in line with current course Regulations.
• Organise course materials and keep accurate records by:

                      o  liaising with suppliers to maintain adequate stock levels of course materials

                      o  organising the dispatching of course materials to Course Centres

                      o  liaising with Course Centres and the supplier to resolve issues - e.g. lost orders

                      o  liaising with Finance regarding invoicing and payment of accounts

• Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
• Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
• Provide absence cover within the coordinator team.
• Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.

The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.

Interviews will be held w/c 9th December 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Executive Assistant to the Director and Business Support

Are you seeking a new challenge using your executive assistance and business support skills, looking to step up in your career and wanting to make a difference as part of a small team in a fascinating and collaborative environment?  This role at Greenwich Hospital could be for you.

About Greenwich Hospital

A unique Crown body, Greenwich Hospital supports the Royal Navy community by awarding grants to support education, welfare and acute need.  As a leading funder working to support the Royal Navy community, our funding and partnerships deliver positive change for those who need it and empower people to thrive.

The role

This is an exciting time to join Greenwich Hospital as we work through a significant change agenda.   With responsibility for supporting the Director of Greenwich Hospital (DGH) and the Senior Leadership team, as well as providing other business support, this is a varied and rewarding role.  You’ll be working closely with other team members to ensure a positive, joined-up and dynamic working environment representing the office of the DGH externally with a wide variety of stakeholders within the Royal Navy, Ministry of Defence and the Naval charity sector.  This is a key role within the Greenwich Hospital team and an opportunity to significantly contribute to our work. 

• Full-time (35 hours per week)
• Circa £40,000 - £45,000 per annum, depending on experience
• Hybrid, including at least 3 day per week in London
• Very generous annual leave allowance

Further details including the job description and how to apply can be found on our website.

Greenwich Hospital aims to be an equal opportunities employer and welcomes applications from all sections of the community, including former members of the Armed Forces.

Deadline for applications is midnight on 1 January 2025.

Shortlisted candidates will be invited to interview in person in London on 7 January 2025

We reserve the right to close this vacancy early and bring forward the interview date, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Community Drug and Alcohol Recovery Services (CDARS) is a charity organisation that provides psychological and social support to drug users and their family members.

As part of this work, it has built a track record of working with service user representatives, service user Councils and networks and service user involvement teams. This includes creating a strong Volunteer, Peer Mentor and Recovery Champion network and supporting them through training, supervision and access to additional personal and professional development areas.

The WCDAS and RCDAS Treatment services, led by South London and Maudsley (SLAM), are a community substance misuse ‘partnership’ service that offers a broad and inclusive range of support and treatment options for those seeking recovery from Substance use. This includes access to medical, psychological, and sustained recovery sessions within the Boroughs of Wandsworth and Richmond.

The Community Involvement Worker (CIW) will assist in delivering positive and improved outcomes for service users across both Boroughs and will work closely with the Community Involvement Co-Ordinator (CIC) to manage recruit, train and nurture peer mentors and service user representatives. This support will aim to build capacity and visible recovery across the boroughs. Both post-holders will help develop, train and nurture meaningful service user involvement through the Service User Council network and its representatives throughout the treatment system.

The post holder will need to work under the directives of the CDARS Wandsworth Management Team, with the objective of facilitating engagement in all aspects of service user involvement. The post holder will be expected to foster and develop good working relationships with staff at all levels within the partnership and establish good working relationships with other agencies, both voluntary and state, within the two Boroughs.

PR and Communications Manager

• North, West or South London centre (hybrid considered with at 
   least three days a week office-based)
• Full time
• Permanent 
• £29,000-£34,000

Interviews for this role will take place on Tuesday 10th and Wednesday 11th December. We ask that all candidates keep these dates available for virtual interviews.  

About Smart Works   

Smart Works is a UK charity that exists to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job. The Smart Works community brings this mission to life, working together to support and empower women in their professional pursuits. 

We’re dynamic, high profile and fast-growing. Powered by volunteers, the Smart Works service is delivered in 11 centres across the UK. Since 2013, Smart Works has helped over 40,000 women, and we’re on track to support 10,000 women this year alone. After visiting Smart Works, two thirds of clients secure a job within a month.  It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. Find out more on our website. 
 

About the role 
 

We are seeking a PR and Communications Manager to join our ambitious team. We know that incredible work goes on behind the scenes at Smart Works, and that what we do meaningfully helps to change the lives of thousands of women every year. But we need you to help us shout from the rooftops about our service and impact, actively seeking media opportunities and press coverage, to increase our public profile. Your work will make a real difference – spreading the Smart Works message not only to the women we exist to support, but fundraisers, referral partners, volunteers and the public too.  

Duties and responsibilities

1. You will amplify and lead existing integrated campaigns, including the Smart Works Unemployment Index, International Women’s Day and International Day of the Girl. With the support of the Digital Marketing Manager, Graphic Design Manager and Digital Communications Manager, you’ll ensure our campaigns are widely noticed and talked about, in the press, online and local community.
2. You will develop and manage media opportunities (proactive and reactive), including owning our press office, writing and distributing press releases, building relationships with journalists, tracking coverage, and briefing spokespeople. 
3. You will lead and develop our Client Champions programme and case studies, ensuring the client remains central to the charity’s external voice, proactively seeking opportunities to tell their stories to encourage support/donations from external communities, and managing any nationwide communication moments/events.
4. You will support our engagement with Patrons and Ambassadors, managing relationships where appropriate and seeking new advocates who can authentically help tell our story, to reach more people. 
5. You will lead the coordination of our internal communications calendar and reporting, working with internal stakeholders across Partnerships, Operations and our local centres to ensure that key moments are recognised, with support at a national level where appropriate.
6. You will support with other team tasks, such as social media scheduling and content creation.

If you have a solid understanding and experience of PR and campaign work, this is an incredible opportunity to use your expertise to change women’s lives.

The successful candidate will report to our Director of Communications and Marketing. The role has no line management responsibility but will work closely with colleagues – including our Digital Marketing Manager, Digital Communications Manager and Graphic Design Manager – so you should be used to collaborating with others, in a dynamic environment.  
 

Personal specification 

Essential Criteria 

• Proven experience in a PR, communications, or similar role, ideally within the charity.
• Demonstrable success in securing media coverage, developing and delivering PR plans, managing relationships, and working with ambassadors.
• Outstanding writing, editing and proofreading skills with excellent attention to detail, including when working with limited resource and/or under pressure.
• Ability to craft compelling stories, press releases and pitches.
• Strong relationship-building skills with the ability to engage and influence stakeholders at all levels.
• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently.
• Both strategic and operational thinker. 
• Excellent, proven project management and planning skills. 
• Creative and proactive approach to problem-solving.
• Friendly and approachable, can work independently and as part of a team.
• Passionate about the Smart Works mission and our values, with a commitment to our EDI strategy.

Benefits, terms and conditions

• North, West or South London centre (hybrid considered with at least three days a week office-based).
• Full time, 9am-5pm.
• Permanent.

• Salary of £29,000-£34,000, depending on experience. 
• 25 days annual leave, plus bank holidays.
• Company pension. 
• Positive, supportive working environment with opportunities for practical training and progression.
• Free/discounted access at selected Smart Works sales, events and pop-up shops. 
• All successful applicants must provide two satisfactory references and complete a Basic DBS check.

How to apply 

Please use the portal on our website to submit your CV and cover letter by midday on Friday 6th December. Your cover letter should address the following questions:

1. Why do you want to work for Smart Works?
2. What specific PR experience and skills do you have that makes you well suited to the role? 
3. In your opinion, what is the biggest challenge in the current PR and communications space? 

Closing date for applications
 midday Friday 6 December

Notification of interview
Shortlisted applicants will be notified no later than 5.30pm Friday 6 December

Interviews

First round interviews will be held virtually on Tuesday 10 December. The timings for these are:

• 8.30am – 9.25 am
• 9.30am – 10.25am
• 10.30am – 11.25am
• 11.30am – 12.25pm
• 12.30pm – 1.25pm

Second round interviews will be a chance to meet the team virtually on Wednesday 11 December. The timings for these are:

• 8.45am – 9.30am
• 9.30am-10.15am

For the first-round interview, you will be asked to discuss your response to the following: 

We want Smart Works to become a household name, and the go-to charity when media want to speak to a charity for comments on women’s unemployment. From what you know about our work (including the Smart Works Unemployment Index), how would you go about making this happen in time for International Women’s Day in March 2025? 

You’ll have ten minutes in total (including time for any questions). We’re happy to hear this response verbally or you’re welcome to put together a short PowerPoint presentation – what we’re interested in is how you would approach the hurdle and what steps you would take to reach the end target. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact the recruitment team about submitting an application (see job pack for contact details).

 At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.

This is an exciting time to join the Executive Team leading Transform MS (Measurement Science) Community Interest Company (‘the CiC’), a University of Plymouth spin out company who are internationally recognised as experts in measurement science. We are committed to our social purpose: “to maximise the value of clinical research to minimise the impact of disease”.  Based in Plymouth, but operating globally, this role will make a significant contribution to our business and will require a person with an excellent track record for co-ordinating the delivery of high-quality research focussed projects and services.

The CiC is a small but developing business with ambitious future plans so we need leaders who are pro-active, can problem solve and have the capability to confidently tackle new challenges .  We are a collaboration of international experts with a unique combination of clinical, measurement science, regulatory and commercial expertise.  This multi-disciplinary team provides unparalleled research and consultancy services to global clients and has an extensive partnership network spanning Global Pharma, University, Research & Innovation sectors as well as the NHS.

This is a job where everything you do will be, in some way, contributing to better outcomes for the community and to people who have long-term conditions such as multiple sclerosis and parkinsons. So, if you want a role with a commercial edge, plenty of challenge and diversity that provides lots of rewards then this job could be perfect for you. 

Accountable to the CiC Chair and a member of the Board and Executive Team, this role will lead our fantastic Delivery Team and create the environment and culture required to support consistent delivery of client expectations and positive impact for the communities we serve.

As a member of the Executive Team, you will collaboratively work together to deliver the 5-Year Plan enabling the CiC social purpose and strategic aspirations to be achieved.

If this appeals thenk click on apply to read our information pack and get in touch - we look forward to meeting the person who will help us in the next step of our journey.

Specifically, the key duties of this role are:

Specific duties:

 Strategy

• Work with the Board to successfully deliver the CiC future ambitions and 5-Year Roadmap.  Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan

• Ensure organisational readiness to ensure TMS can respond positively and at pace to new opportunities

• Lead the development and implementation of the TMS 5-Year Financial Plan to support delivery of the 5-Year Roadmap

• Support the Business Development Officer (BDO) to deploy effective horizon scanning and networking to keep abreast of relevant international, national and local opportunities that provides opportunities for business development and community impact.

Governance

• Lead oversight of project delivery and responsibility for flagging matters for escalation as appropriate to the Board
• Lead operational management and administration of TMS within the frameworks established by the Board
• Ensure the Board are kept fully updated and advised in line with the 5-Year Roadmap. Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan
• Lead development, implementation and adherence of TMS policies and procedures and ensure they are regularly reviewed against current best practice
• Ensure that TMS meets all of its obligations as a CiC with all regulatory and compliance bodies
• Implement, manage and develop the TMS Operational and Delivery Governance framework on behalf of the Board
• Co-ordinate monthly reporting and provision of performance data to support delivery of the TMS Operational and Delivery Governance framework
• Work closely with the TMS Finance partners and management team to formulate budgets and forecasts
• Keep the Board appraised of the financial performance and position of TMS, monitor against budgets/forecasts and take any necessary corrective action
• Ensure that all major risks to which TMS is exposed are regularly reviewed and systems have been established to mitigate these
• Management of the day to day running of contracting.

People, Leadership and Management

• Lead the recruitment, education, training and development plan supporting the TMS CiC Team
• Provide leadership that promotes and establishes the CiC values: Collaborative Partnership Working; Continuous Learning & Improvement; Recognising Difference & Equality; Maximising Contribution of Outputs for the Community
• Directly manage, support and motivate staff through the provision of regular supervision and appraisal
• Take active responsibility for your personal learning and development, and promote and support a learning culture across the organization
• Lead the development and implementation of the 5-Year People Plan, including the training and development plan, to support delivery of the 5-Year Plan
• Lead the development and delivery of the internal communication, education and engagement plan and related audit activities
• Lead the development and implementation of the TMS performance management and appraisal processes.

 Business Development

• Support the BDO by providing operational components and delivery requirements for inclusion within new business contracts

• Support the BDO to plan and deliver the new business proposals.

Partnerships & Community Impact

· Develop a clear understanding of the TMS community and the role of TMS in developing activities which deliver its social purpose

· Support the BDO to maintain and develop strong relationships with members of the TMS community in order to identify opportunities for delivering community impact.

Quality

• Ensure that all TMS services are delivered to a high standard, and to identify, recommend and implement measures to improve the quality of services

• Ensure the organisation continues to demonstrate good quality by compliance with the quality requirements of service agreements, and with existing quality marks and accreditations

• Ensure management of projects to meet stakeholder expectations with a focus on quality and continuous improvement.

Marketing, External Communication & PR

• Support the BDO to be an ambassador and spokesperson for TMS at events, meetings and other networking activities with key stakeholders in order to promote TMS.

• Support the BDO to maintain and develop effective networks with principal stakeholders and TMS collaborators within respective area of responsibilities outlined in the 5-Year Roadmap.

A 1st round virtual interview will be held during w/c 6th January and an in-person Panel Interview will take place in Devon during w/c 13th January and a specific time will be confirmed with shortlisted candidates.

Support those who Care

This is an exciting opportunity to join our new service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs. We are working with Carers from a range of cultures, and it would be an advantage to speak Bengali.

The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will also support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.

Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector.

This is a full-time position and you should be an excellent communicator and able to motivate and empower others. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Do a job where you make a difference

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

About the role

The Head of IT Services is responsible for the management of all IT services for the Motability Foundation and delivery of our digital, data and technology strategy. Working in a single site environment, with a focus on Microsoft technologies, you will ensure that our business continues to operate successfully day-to-day and continues to evolve to meet future challenges.  

Role Accountabilities

Network and Systems

· Oversee and direct the development of infrastructure of IT applications, networks, security and telecoms.

· Ensure we have a robust IT business continuity plan that forms part of the overall business continuity strategy.

· Oversee and direct the procurement of IT hardware, software and maintenance in line with company policy.

· Ensure that all other IT policies and procedures comply with statutory and regulatory requirements, are regularly reviewed and the required audits are in place to ensure compliance.

· Oversee all data exchange procedures with Scheme Partners and Government Agencies.

· Ensure compliance with all hardware and software licensing requirements.

· Responsible for the management of hardware and software updates ensuring that all systems remain within support and meet the on-going requirements of the business.

· Ensuring that system and data security is continuously tested for new IT viruses, be alert to new security risks and have plans in place to deal with them.

IT Strategy

· Design and implement an IT roadmap for all hardware and software in line with the overall Motability Foundation digital, data and technology strategy.  

· Provide technical and professional support to the Executives in their longer-term review of IT investment strategy based on future business needs and processes.

· Provide leadership with regards to emerging IT opportunities and threats, providing recommendations to executives as and when required.

· Maintain our structured project development methodology to ensure that only relevant and supported projects are initiated.

· Ensure the successful delivery of approved IT projects against agreed timelines, deliverables, and budgets.

Partnering with the Business

· Act as a partner to the business in identifying and delivering digital, data and technology solutions to support business aims.

· Work with Senior Management, Scheme Partners and Suppliers to propose, agree and deliver an IT service to defined Service Level Agreements.

· Continuously seek feedback from the business on the service provided by IT and develop action plans to put in place improvements.

Leading the Team

· Manage, develop, and motivate the thriving internal IT team of 12.

· Monitor performance against service level targets ensuring constructive and rapid solutions to problems.

· Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

· Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

· Role model our values of being collaborative, respectful and evolving.

Managing our Costs

· Responsible for IT budget of c. £1.7million.

· Provide regular and ad-hoc reports to present to the Executive Team.

· Analyse problems, research solutions and present to the Executive Team.

· Raise and approve regular and ad-hoc IT purchase orders.

What will make you great in this role?

You will have excellent communication skills and a naturally collaborative approach to identifying problems, bringing together solutions, and creating a plan to deliver the changes to make a real difference to the system users. Your ‘can do’ attitude will be balanced with a pragmatic approach to problem solving and the ability manage a range of stakeholder expectations.

You will be passionate about IT adding value to the business and delivering support to our busy teams. Your ability to translate technical issues into meaningful plans will greatly help colleagues who will look to you to learn about new concepts and technologies.

Your experience

Must haves:

· Significant IT experience which includes a strong knowledge of Microsoft technologies (M365) and Networking (Lan/Wan Cisco technologies).

· Experience in IT infrastructure planning and development and managing significant capital projects and budgets.

· Possesses good knowledge of different software systems, client/service architectures and various compatibility requirements.

· Experience of managing suppliers and supplier relationships.

· Able to communicate and influence clearly and persuasively, both verbally and in writing.

· Ability to motivate and develop a diverse team.

· Maintain a broad and long-term perspective of IT developments to influence forward planning.

· Take ownership of and analyse problems, implementing practical solutions.

· Maintain organisational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies.

· Experience working within a not for profit environment.

Nice to haves:

· IT degree level (IT) or equivalent.

· MCSE/MCP certification.

· ITIL Foundation.

· Experience with Virtualization technologies.

· Experience of BCP/DR planning, implementation and testing.

· Experience of Cloud Computing/SaaS.

· GDPR awareness.

Reporting lines and relationships

Reports to: Executive Committee.

Key relationships: Motability Foundation Executive Committee, Board of Governors, Heads of Departments and Managers.

Direct reports: Team of 12 across Service Desk, IT Operations, Systems and Data and Security.

Extra Information

The role is based at our offices in Harlow, Essex which is easily commutable from London (30 minutes from Liverpool Street or 18 minutes from Tottenham Hale). We offer both blended and flexible working arrangements which can be discussed as part of the application process. It is expected that the role will be required in the office 2-3 days per week.

Job Title: Community Connector Essex

Salary: £22,776 - £26,000

Responsible to: Community and Business Development Manager Essex

Location: Across Essex with time spent in Colchester

Hours of Work: 36 ½ hours per week. Flexible working will be required

Contract: Fixed term until 31st March 2026

Benefits

We offer our team members a comprehensive staff benefits offering to include:

• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
• Flexible working, home working and remote working options available
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

Introduction to The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling.

Main duties of the role

1. Work with communities and local organisations to develop and deliver ideas and activities to support people who are representative of the projects’ target audience in the areas.

2. Through local connections identify community assets (community spaces and key individuals) to support TAWS activities.

3. Develop new opportunities, in particular underrepresented groups, to ensure that services offered by The Active Wellbeing Society is brought to new audiences, with a particular focus on hard to reach citizens.

4. Devise, understand and use asset-based community development approaches to community development and work with your team/communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.

5. Co-produce projects with local communities and locally trusted organisations and ensure continuous engagement and communication to ensure that eligible citizens receive a good quality experience.

6. Contribute to oral and written reports on engagement level, activity delivery and the development of new programmes / projects.

Experience and Knowledge

All criteria are essential, and your application will be assessed on all points detailed below.

1. Experience in volunteering and or recruitment or within another similar role.

2. A commitment to equal opportunities and an understanding of the impact on individuals and community’s health and deprivation.

3. Experience in customer facing roles and knowledge of local communities.

4. Ability to coordinate and consult internal and external organisations (including community groups) to provide pathways of opportunity for active citizenship and community activity.

5. A genuine passion for the wellbeing of others and a drive to improve the lives of individuals and communities by bringing them together to improve their mental and physical wellbeing.

Our Head of Children, Young People and Families leads the work of our Children, Young People and Families (CYPF) service and the Building Young Brixton (BYB) Partnership, and is a key part of the Senior Leadership team at High Trees, helping us achieve our ambitions across the board.

Our Children, Youth and Families work serves the Tulse Hill and wider Lambeth community, operating from our dedicated youth and play site at Tulse Hill Adventure Playground, where the CYPF team are based. We deliver a multi-faceted and integrated service allowing us to provide seamless support for children and young people from 8-18, including daily after school and weekend open access adventure play sessions, community and school based mentoring programmes, a work experience and youth leadership programme, and youth social action projects. We also deeply value collaboration with other youth and community organisations, and as Head of CYPF, you will also lead and contribute to a number of
youth partnerships that we manage, including Building Young Brixton. This will require demonstrable experience of running a multifaceted service – delivering several projects and programmes simultaneously and managing a team of staff – with the strong organisational, people skills and a collaborative approach that this requires. You will be an advocate for community based youth and play services and passionate about the value and impact of play, as our core offer is centred around our after school and holiday offer at Tulse Hill Adventure Playground.

You will be based at Tulse Hill Adventure Playground, and as a strong and inspiring manager you will lead a team of youth and play practitioners to deliver a range of dynamic, exciting, and meaningful services, ensuring the children who need them most are supported to play, develop, and thrive. You will take both an ambitious, organised, yet hands on approach to your management of the service - we are a small but dynamic team and truly believe services are best when all are involved, from management to practitioners. You will bring enthusiasm and passion to ensure an exceptional service for the children and young people we work with and continue to inspire your team, and the wider Building Young Brixton team, to grow and expand our reach.

Our local community is at the centre of everything we do and as a community-based service you will also understand the value of and build on our excellent relationships with local residents, organisations and statutory services, and help champion and ensure strong coordination and leadership of our youth partnerships. In order to achieve this you will have an excellent understanding of the landscape in which charities deliver their services and the statutory and funding frameworks within which we operate.

Just Treatment is excited to be hiring a Youth Mental Health Organiser to work alongside our Senior Youth Mental Health Organiser and young people directly affected by the youth mental health crisis. This role focuses on supporting young people to lead powerful campaigns that hold the corporations driving and profiting from the youth mental health crisis to account.

If you’re passionate about empowering communities and creating systemic change, we’d love to hear from you!

Just Treatment is a growing patient-led campaign fighting to ensure everyone gets the healthcare they need by demanding that the government acts to put patients before corporate profits. We believe the only way we can achieve these changes is by building a movement of those directly affected by the problem to challenge the power of the pharmaceutical and health industries. We have a track record of high impact campaigns that have changed the lives of the people we work with, and thousands of NHS patients, by forcing corporations and politicians to move.

Our approach is centred on deep organising with a cohort of patient leaders who have been directly impacted by the health injustices on which we campaign. This group steer and lead our campaigns, but are supported by a much larger group of volunteers and supporters. This role will be focused on our campaign strand around the crisis in young people’s mental health, focused on the role that late-stage capitalism is having on both the drivers of poor mental health, mental illness, and madness, and the ineffective responses to this crisis.

The role has two distinct parts: providing administrative support that facilitates the work of the Senior Youth Mental Health Organiser; and identifying and developing the leadership of young people directly affected by these health injustices and their families, building trusting relationships that ensure they are able to shape the strategy and lead the campaigns that win tangible improvements in the mental health and wellbeing of the people we are campaigning with and for.

You will work with key external allies to coordinate and multiply our campaigns, and ensure there are meaningful actions volunteers and supporters can do to further our campaign goals . You’ll love working as part of a collaborative, small team and you’ll thrive on building trusting relationships with the people you work with. And you’ll be committed to taking on David Vs Goliath fights for justice.

Check out our website for more info and how to apply!

Philanthropy Coordinator (Grants)

Manchester or Remote from the UK

Starting salary for this position is £34,572 per annum (plus contributory pension)

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

About the role:

This is a great opportunity for an experienced Trust/Grants fundraiser to step into a new role (with the opportunity to gain new skills beyond trust fundraising). The successful candidate will have line management responsibilities, join a dynamic organisation with an entrepreneurial culture, grow philanthropic income from major funders, and  apply their ambition and tenacity to succeed.

The Philanthropy team at MAG aims to secure multi-year, multi-million philanthropic pledges from high-net-worth individuals, trusts and foundations, and corporates to ensure the sustainability of MAG’s work around the world.

As Philanthropy Coordinator (Grants) you will provide exceptional relationship management and support of our active grants and donors, identifying new opportunities and engaging with new funders. You will do this by composing timely and high-quality cases of support, written proposals and impact reports and ensuring stellar stewardship and relationship management to maximise opportunities, uplift gifts, and secure new income for MAG.

About you:

You will have a passion for Trust fundraising and bring a proactive approach to your work to support income generation. You will be flexible and agile in your working style and able to support all income streams and new lines of business. You will have experience working in a Trust Fundraising role and proven track record of raising/growing income at four and five level gifts. You will be ambitious and enthusiastic, with experience of prospect research techniques and managing a Trusts and Foundations pipeline. You will also be an excellent communicator, with experience writing engaging fundraising proposals and reports to Trusts and Foundations.

Benefits and further information:

MAG staff are rewarded with comprehensive benefits – you can read the candidate information sheet in the application pack for further details:

• Salary: £34,572 per annum and this increases with service.

• Leave: 25 days annual leave and this increases with service.

• Family benefits:  enhanced family leave schemes.

• Flexible working: hybrid and flexible working arrangements.

•Other benefits including pension, cycle-to-work scheme,

Further information and how to apply:

For further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of Sunday 1st December 2024.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner please see the candidate information sheet for further guidance.

Community Development and Wind Farm Manager

Location: Hybrid, based in Uist, with a desk at old Lochmaddy School, North Uist.

Application deadline: Sunday 01 December, 2024, noon.

Hours of work: Full-time, 35 hours per week, flexible working considered.

Holidays: 25 days per year plus 9 days public holidays per year.

About us:

North Uist Development Company, founded in 2010, registered as a Scottish Company No. 383175 and as a Scottish Charity No. SC041709, aims to develop a sustainable and viable community through promoting the social, educational, cultural, economic and environmental wellbeing of North Uist.UistWind (North Uist Development Company Trading Limited) is a Community Benefit Society, registered with the Financial Conduct Authority under registration no: RS007738.  The two UistWind 900kW wind turbines are operated by UistWind on behalf of the community, with projections indicating the project will generate over £2 million for community benefit.  For more details visit our website.

Role summary:                   
This is an exciting opportunity to join North Uist Development Company (NUDC) and UistWind (North Uist Development Company Trading Limited) to act as a catalyst for innovative and sustainable community development and for successful operational management of the North Uist community-owned wind farm – UistWind.

The successful candidate will work with the UistWind Management Committee, its members and associated parties, to manage the Community Benefit Society’s operational business needs, meeting compliance requirements while working to maximise generation and revenue from two 900kW wind turbines at Criongrabhal near Clachan-na-Luib in North Uist for the benefit of the local community.The successful candidate will also work with NUDC and the wider community, to develop and implement both a community development plan, and a community investment plan for the UistWind community benefit fund, which takes account of opportunities to enhance the socio-economic, cultural and environmental welfare of the North Uist and Berneray area.

Who we are looking for:
We are looking to recruit an energetic and self-motivated individual, with a strong commitment to community development and community ownership.  You will have experience of partnership working, especially with community groups and associated stakeholders, and of working with and supporting voluntary trustees.  You will also have excellent communication, coordination and facilitation skills, alongside attention to detail and demonstrable ability to understand, utilise and interpret complex technical and financial information.  ​If your experience looks a little different from what we've identified, and you think you can bring value to the role, we'd love to hear from you.

How to apply:
For full details about the role, who we are looking for, and how to apply, please see the attached application pack.

Applicants should submit a cover letter and CV by noon on Sunday 1st December 2024.

This is a Full-Time Contract from 10th March 2025 to 10th April 2026 to cover a staff member on Maternity Leave. The position is office based; however, we operate a hybrid working model and you will be expected to work 3 days a week in the office.

Position Summary/ Objective

To ensure the smooth functioning of the IFAW UK office, responsibilities include the delivery of core office services and facilities, processing mail and deliveries, providing HR and Finance support, welcoming visitors and other general office duties as reasonably assigned. The operations, administration, and office Coordinator works to ensure that IFAW meets fire, safety, and security obligations.

Role and Responsibilities

Office Facilities and Administrative Support:

• Ensure that the office is a professional, safe, and organised environment, maintaining office contracts and relationships with contractors.
• Liaise with building management on matters affecting the office facilities - service charges, utilities, building services – attending tenant meetings as required. Liaise with the Director of Finance and Operations UK on matters relating to the office lease arrangements.
• Oversee office security – ensure secure access to the office by staff, visitors, and contractors, issuing office fobs and managing their safe-keeping.
• Maintain office stationery and kitchen supplies. Ensure that all parts of the office are kept neat, tidy, and orderly and ensure confidential waste is removed appropriately.
• Induct new staff on the office protocols incorporating health and safety, fire, and security, to include visitors, temporary staff, and volunteers. Keep key policies and procedural documents up to-date and visible, and keep staff informed of provisions and changes.
• As Fire Warden, take lead responsibility to ensure that fire evacuation procedures are effective; maintain the Fire Logbook, fire equipment, fire alarm and fire doors. Conduct statutory checks on fire and electrical equipment. Ensure appropriate numbers of and training of Fire Marshals.
• Work with Director of Finance and Operations UK to evaluate appropriate office insurance to ensure adequate and appropriate cover.
• Undertake key projects to maintain the effective operation of the office and other duties as consistent with the post as requested.

Incoming and Outgoing Mail:

• Receive and process all incoming mail. Frank and dispatch all outgoing mail, ensuring it is sent in a cost-effective manner in accordance with procedures.
• Ensure that key staff members are kept fully trained on the franking machine and DHL/Courier services and that cover is put in place for days when the operations, administration, and office Coordinator is out of the office.

Miscellaneous:

• Work with the Director of Finance and Operations UK to maintain the UK HR records in accordance with legal requirements. Ensure all leave records are kept up to date and correct. Draft new staff contracts.
• Assist with UK recruitment ads and induct new staff members.
• Manage IFAW’s Travel Management Company and assist staff with booking travel and accommodation in accordance with the IFAW travel policy.
• Help with Board and Management visits and meetings in the UK.
• Manage the UK accounts invoicing inbox, processing office invoices and forwarding invoices to the correct departments.
• Process and deposit the weekly banking.
• Assist with other administrative or operational tasks as requested by the Director of Finance and Operations UK.

Qualifications and Education Requirements

• Proven organisational skills and ability to work in a collaborative and structured manner to get effective and efficient results.
• Excellent time management skills and prioritisation skills.
• Ability to act independently and to work effectively with staff at all levels across the organisation.
• Effectively able to multitask and deal with shifting responsibilities from across the organisation.
• Excellent attention to detail is essential.
• Strong team player with ability to use initiative and to take direction as required.
• Excellent communication skills, both written and verbal.
• Strong IT skills, including Word, Excel, PowerPoint, and Outlook.

UK Office Benefits

• 8% employer pension contribution
• 25 days’ holiday + public holidays + 5 discretionary days
• Cycle to work scheme
• Modern office
• Dog friendly office

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will change from time to time to meet the needs of the department and our company.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds. 

We're looking for a kind, compassionate and resilient person to help and support our clients in their healthcare needs as they rebuild their lives after substance misuse.

You will be responsible for coordinating healthcare services for our male residents undergoing drug and alcohol treatment, including medication management, accessing GP and specialist services, and promoting overall wellbeing. The role involves both administrative and practical tasks, as well as direct involvement in helping residents manage their own healthcare needs alongside supporting their wider recovery and spiritual growth.

Whilst this is not a hands-on nursing role, a background in healthcare would be ideal, along with strong organisational and IT skills, and the ability to work collaboratively with medical professionals, with a commitment to providing high-quality and compassionate care and support.

A committed Christian faith is required to uphold the ethos and values of Yeldall Manor, and to support residents in their spiritual journey. Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, and the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.

This is a part-time, permanent position, ideally five mornings a week (8am – 11am and one full day).  For the right candidate, we can be flexible and will consider full-time hours.

If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter explaining your suitability for the role as outlined in the job description.We would like to fill this role as soon as possible so would welcome invitations to apply by Friday 29 November, 2024.

We look forward to hearing from you!