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Top job
The British Society for Rheumatology, London (Hybrid)
£38,251 - £47,940 per year
Posted 1 day ago
Top job
Closing in 4 days
Prostate Cancer UK, Multiple Locations (Hybrid)
£40,500 - £44,100 per annum
A unique chance to drive impactful external communication strategies that support Individual Giving and Events and Community Fundraising.
Posted 1 day ago
Top job
EQ Foundation, EC3R, London (Hybrid)
£53,000 - £62,000 per year
Unique opportunity to revolutionise major donor grant making with award winning small charity
Posted 5 days ago Quick Apply
Top job
Diocese of Portsmouth, Portsmouth (On-site)
£45,000 - £48,000 per year
The Catholic Diocese of Portsmouth is seeking a motivated professional Communications Manager to lead its communications function.
Posted 6 days ago Quick Apply
Top job
Bliss, London (Hybrid)
£28,000 FTE
Bliss, UK’s leading national charity for babies born premature or sick is looking for Social Media Officer to join our passionate team.
Posted 1 day ago Quick Apply
Top job
Independent Age, London (Hybrid)
£41,607 - £46,227 per year depending on location, see below. Pro-rata if part-time.
Develop and implement our programme of external training to build knowledge of older people’s options when experiencing financial hardship.
Posted 1 day ago
Closing in 5 days
WaterAid, Canary Wharf (Hybrid)
£43,668 - £45,851 per year
Posted 1 day ago
Closing today at 14:01
The Drinkaware Trust, London (Hybrid)
£44,476 per year
Posted 6 days ago Quick Apply
Closing today at 23:59
The Talent Set, East Sussex (Hybrid)
£150.20 per day + £18.69 holiday pay per day
Posted 1 month ago
Katharine House Hospice, Banbury, Oxfordshire (Hybrid)
£37,000 per year prorated (£22,200 for 22.5 hours and £29,600 for 30 hours)
We are looking for a talented and enthusiastic marketing professional to help us to grow our hospice fundraising income.
Posted 1 week ago
Closing in 5 days
CTSI, Multiple Locations (Hybrid)
£40,000 - £45,000 per year
Posted 1 week ago Quick Apply
Closing in 4 days
Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £54,000 per year
Amplify the brand in all content and communications, develop the brand strategically, and lead on the tracking and reporting of brand health
Posted 2 days ago
Dogs for Good, Banbury, Oxfordshire (Hybrid)
£32,000 per year
This role will ensure our stories and impact are understood, celebrated and championed by all our stakeholders across multiple channels.
Posted 1 day ago
Page 3 of 25
London, Greater London (Hybrid)
£38,251 - £47,940 per year
Full-time
Permanent
Job description

Reports to: Head of Marketing, Communications and Membership
Manages: Membership Executive
Salary range: £38,251 – 47,940
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)

Job Purpose
 

As BSR’s Membership Manager you will be responsible for overseeing BSR’s membership offer. You’ll work on plans to recruit members across a range of roles in the rheumatology specialty and engagement tactics to ensure members are retained year on year. 

Working closely with the Head of Marketing, Communications and Membership, you’ll drive forward a compelling value proposition for membership by refining our benefits package and developing tailored audience content. With responsibility for our digital-first membership engagement plans, you’ll work on strategies that drive our engagement, provide real-time feedback and give us insight into how our members behave. 

You’ll lead and coach a Membership Executive to develop their skills and together, provide excellent customer service and membership experience. 

Main responsibilities

Membership recruitment and retention 

  • Develop and execute strategies for acquiring new members 
  • Engage in digital outreach and in-person networking to promote BSR membership and develop a deep understanding of our audiences and the pressures they face 
  • Cultivate relationships with current members to ensure high retention rates and insightful feedback loops 
  • Monitor membership trends and adjust recruitment and retention strategies as necessary
  • Support strategic networking by facilitating meetings with members and the Senior Management Team/President(s)

Customer service and member engagement 

  • Serve as a key point of contact for all member enquiries, providing an exceptional service 
  • Ensure a positive experience for new and existing members with engaging communications, including regular newsletters and lifecycle campaigns 
  • Organise and host events, webinars, and other member engagement activities to foster community 

Database and process management 

  • Maintain an up-to-date and accurate membership database (CRM) and an internal super-user 
  • Track membership renewals, payments, and communication preferences 
  • Analyse membership data to identify trends, opportunities for growth, and areas for improvement 
  • Oversee membership billing, including invoicing, payment tracking, and collection efforts 
  • Monitor membership revenue and work with the finance team to report on financial performance
  • Develop pricing strategies as needed

Reporting and analysis

  • Prepare regular reports on membership growth, retention, engagement, and financials for the Senior Management Team and Board of Trustees 
  • Use data and feedback to continuously improve the membership offering from BSR 
  • Stay up-to-date on membership trends, membership models, and best practices to keep the BSR offer relevant

Person Specification

  1.  Experience of working in membership or relevant customer-facing role 
  2.  Experienced in database management and working with digital collaboration tools 
  3.  Strong skills in data analytics, insight and impact measurement 
  4.  Excellent communication skills and the ability to communicate with a variety of audiences across multiple channels (including digital) 
  5.  Strong management skills to direct, support and motivate their staff to perform to high standards
  6.  Excellent organisational skills 
  7.  Ability to build effective collaborative partnerships with internal and external stakeholders 
  8.  Strong problem-solving skills 

Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives. 
Our values are: 

  • Celebratory – we celebrate the achievements in rheumatology 
  • Inclusive – we support everyone in the rheumatology community 
  • Sustainable – we work to reduce the impact of our activities on the environment 
  • Leading – we use our profile to drive change and support those working in the specialty 
  • Collaborative – we always seek to work with others to have a greater impact 
Posted by
The British Society for Rheumatology View profile Organisation type Registered Charity Company size 21 - 50

To champion the specialty, influencing change and building a thriving community of best practice.

Posted on: 08 April 2025
Closing date: 05 May 2025 at 23:30
Tags: Business Development, Customer Service, Engagement / Outreach, Health / Medical, Recruitment