Compliance Jobs

People and Operations Co-Ordinator

Full Time 35 hours per week | Permanent | Hybrid | Closing Date 19th January 2025

Starting Salary: £28,632 per annum

Job Reference: POC01 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent People and Operations Co-Ordinator to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic newly created role working with a small team for a forward-thinking and ambitious charity.  The role of the People and Operations Co-Ordinator will be to provide timely, effective and professional HR and operations support to the organisation, supporting organisational development and compliance, working with the Head of People and Operations to deliver culture-change and ensuring that CILIP is an outstanding, positive and supportive employer. 

Reporting to the Head of People and Operations, the ideal candidate will have experience in delivering HR administrative tasks and supporting the smooth running of an organisation.  The main responsibilities of the role include:

• Provide timely and effective support on HR-related queries, including leave, pay, benefits, and employment conditions, while assisting the Head of People and Operations with employee relations cases and ensuring accurate recording of staff absences.
• Coordinate the HR management information system, support line managers with the recruitment processes in line with EDI guidelines, oversee onboarding and offboarding processes, and maintain accurate documentation.
• Coordinate employee training, manage learning and development requests, oversee the annual appraisal process, and organise employee engagement activities and events.
• Provide detailed monthly HR reports with data analysis, and make recommendations to support EDI ambitions.
• Support the Operations Team with administrative tasks, assist with operational projects, and provide cross-functional support to various teams within the CILIP as needed.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and use their transferable skills to succeed in this role.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 27 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme through Vivup
• Perkbox employee discounts and wellbeing hub
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
• Annual flu vaccination voucher
• Contribution to eye tests and glasses for DSE use

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

The Service Manager will oversee the delivery of tailored support services for those experiencing homelessness in County Durham.

You will ensure effective management of community homes and dispersed properties, supports companions’ welfare and development, which maintains compliance with safeguarding, contractual, and Health & Safety standards.

The role includes leading a dedicated staff team, developing person-centred pathways, and supporting community reintegration, making a significant impact within a growing, values-driven charity​. The post holder will work closely with the implementation and project team at Emmaus North East and colleagues at Durham County Council and other partners to ensure those experiencing homelessness receive the highest quality support.

Important Information

How to Apply: You can visit our website to download an application pack, application form and equal opportunities form. If you have any difficulties accessing these documents please get in touch with us.

Closing Date: 27/01/2025, 12pm | Hours: 18.5 Hours Per Week | Salary: £17,500 (FTE £35,000| Period: 3 Years*

Please note: full-time hours may be available for this role.

Got a question?

If you’d like an informal chat about this role, please email the SHAP Team with the subject heading ‘Recruitment – Service Manager.

About the Single Homeless Accommodation Programme (SHAP)

Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.

SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.

About Emmaus North East

Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.

As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.

In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.

At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.

With our new programme in County Durham, we are proud to extend our mission of creating lasting change and supporting individuals across the North East.

*We anticipate posts starting during February/March 2025 however start dates may change as a result of delays within pre-employment checks and changes to the project timeline.

Property Risk and Compliance Manager - Gas
Location: Birmingham, Bath Row, B15 1LZ
Salary: £55,760 per annum
Hours: 35 hours per week
Contract Type: Full Time, Permanent

The Role

We are seeking a Property Risk and Compliance Manager to join our Building Safety Team. This is a fantastic opportunity for a driven individual to join an industry leading team in ensuring our tenants properties are safe places they are proud to call home.

This is a key role in the management of property safety and risk compliance relating to the delivery of gas related repairs and installations across our stock. You’ll adopt a tenant-centric approach, instilling trust, confidence and understanding in relation to the on-going safety of their homes.

Your day-to-day responsibilities will include:

• Ensuring the effective delivery of a range of contracted Landlord compliance services such as: Gas, Asbestos, Legionella, TMV’s, Lift servicing, LOLER inspections, External Fire Escapes and Domestic and Commercial Appliances.
• Oversee the delivery of compliance related repairs and installation services.
• Utilise your understanding of finances and your analytical skills to develop and review relevant budgets, ensuring expenditure is robustly managed in line with our financial controls.
• Manage the performance and development of a small team providing expertise, coaching and other development support as required.

Experience

• Previous experience or knowledge of property compliance, related repairs and working in the Social Housing sector.
• Experience of managing people and proven track record of delivering against key performance targets.
• Experience managing sets of data, making sense of them and taking the appropriate action.
• Experience of complaints management and resolution.
• The successful candidate will also hold a Level 4 Housing Management Qualification or must be willing to work towards one.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Closing date: 24/01/2025

Please note, suitable candidates may be invited in for an assessment shortly after they apply. We reserve the right to halt recruitment activity for this role at any stage.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

We're looking for a Compliance Officer to join our Property Services Team service located at our Head Office in Islington.

£30,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

This post provides support to the compliance team with the administration of compliance activities in Look Ahead and third-party landlord properties. Compliance covers areas such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety and Lifts insurance inspections.

This post will maintain systems and contracts and works closely with contractors, landlords and colleagues within the asset management and central services teams.

The focus is to administer the delivery of a high-quality service that ensures:

All properties are fully compliant with all statutory and regulatory requirements and Approved Codes of Practice.
The management of incoming compliance documents, including initial Quality Assessment and uploading onto the appropriate systems.

The monitoring of compliance activities in landlord properties, working in partnership with all landlords and stakeholders.

To monitor all necessary actions and recommendations to ensure compliance in line with Look Ahead policies and procedures.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Operational

First point of contact for all areas of compliance.
Ensure all compliance is completed in line with Look Ahead policies and procedures in compliance with Health and Safety legislation and regulatory requirements.
Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.
Maintain accurate compliance records and update IT systems from the activities of the compliance service.
Produce KPI's on a weekly basis for the management compliance meetings.
To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.
To undertake relevant monitoring tasks as required to support the team in its partnership working with other landlords.
Conduct site meetings with Look Ahead staff, contractors, and landlords.
Support and cover compliance colleagues when they are unavailable.

Contract Management

Deliver contract administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works).
Make visits to site to monitor contractor performance against key performance indicators.
Provide day-to-day contact for all relevant contractors and work with them to ensure the correct planning and programming of compliance services.
Contributing to contract management meetings and supporting as required.

For the full list please see our website.

About you:

Good verbal and written communication skills
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate, and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:

Essential:

Good working knowledge of all areas of Compliance.
Strong IT skills particularly in MS Word and Excel.
Knowledge of housing - related regulatory and compliance requirements.
Experience in escalating concerns and following through to completion.

Desirable:

Knowledge and experience in a housing and/or support environment
Knowledge and experience with compliance systems and software, such as True Compliance.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

For over 1,000 years West Horsley Place has been a hidden, private estate centred around a grade I listed manor house and 400-acre landscape. Now, we are a fledgling arts charity. At our heart is the belief that culture, heritage and nature improve people’s wellbeing. Added to that is the opportunity to see just how differently an historic house and estate could be used.

We now run a vibrant programme of arts & crafts courses, open house days, house and estate tours, school holiday family fun, performance, theatre and cultural talks. We are looking for a Fundraising Manager to successfully grow our philanthropic income to underpin our work. 

Overall role:

We have successfully secured grants from trusts and private individuals for specific projects and have been supported by freelance bid writers to do so. We now want to capitalise on these beginnings to grow our philanthropic income. To do that, we are seeking a dynamic, experienced fundraiser who can develop and implement strategy, create and manage giving platforms and grow both restricted and unrestricted income.

Main responsibilities:

 Strategy

• Create a short-, mid- and long-term fundraising strategy to achieve maximum success for restricted and unrestricted funding.
• Develop and articulate a clear case for support for each project.

Trusts and Foundations

• Working with the team, assess planned projects for fundraising potential
• Identify new trusts and foundations for identified projects, writing and submitting applications.
• Manage relationships with existing trusts, fulfilling reporting needs and financial compliance.
• Identify key sources and develop bids for the future capital campaign in line with the strategy.

Individual giving

• Create and manage giving vehicles for unrestricted funding from individual donors.
• Create and run a cultivation programme to support the soliciting of individual giving.
• Personally manage a portfolio of donors
• Cultivate and uncover new prospects working with and growing the charity’s network
• Advise and support the Director, Chairman, Board and staff in managing relationships with key funders

Compliance

• Be responsible for accurate record keeping and database management
• Be accountable for all development activity including compliance with relevant legislation such as data protection, GDPR, Gift Aid and tax efficient giving, and applicable charity commission legislation

General

• Represent the West Horsley Place Trust at a senior level to existing and potential supporters

Person Specification

Essential experience

• Demonstrable experience in a senior fundraising role
• Experience of devising and implementing fundraising strategies
• Track record in personally securing 5 – 6 figure gifts
• Substantial experience working with high-net-worth individuals
• Experience of devising and managing budgets; financial management skills
• Experience or reporting to Boards of Trustees and SMTs

Desirable experience

• Demonstrable experience of securing funds from other sources, e.g. companies, events, legacies
• Experience of fundraising in the arts or heritage sectors
• Experience of creating a new fundraising operation in a young organisation

Skills

• Excellent interpersonal and presentational skills, with gravitas and the ability to act as an ambassador for the charity at the most senior levels
• Excellent written communications
• Strong negotiation skills
• Excellent judgement & decision-making ability
• Excellent financial management skills and experience of devising and managing budgets

An exciting opportunity to become part of the Senior Management Team (SMT) at Schoolreaders, a dynamic and fast-growing charity based in Bedford. Schoolreaders is a national charity tackling poor literacy through a network of volunteers who provide one-to-one reading support to children in primary schools across the country. We are the largest national in-school child literacy charity, supporting over 28,000 children in over 1,400 schools every week. We have ambitious plans to grow and support many more children in future, so it’s an exciting time to join us.

We are looking for a committed individual to join Schoolreaders to be part of the SMT and wider charity, delivering this vital support to children. As Head of Business Support, you will be coming on board to develop and manage the structure and team that deliver the support functions for the charity, helping keep everything running smoothly. Your team will consist of employees, contractors and third parties where necessary, and you will co-ordinate them to deliver a seamless set of services. At this time the role will line manage two officer roles within the charity, manager several third parties (including HR and IT) and work alongside the Head of Finance.

The Head of Business Support will oversee compliance, governance, HR, IT, facilities, and administrative functions. We don’t expect you to be an expert across all these areas – you might have a strong background in one or two but have the ability to manage these functions and others in the team and have a meticulous eye for detail. You will be expected to have a good understanding of compliance, IT, health & safety and HR to enable you to lead the day-to-day delivery across these disciplines.

Reporting into the charity’s CEO, you will be part of the Senior Management Team (SMT). As part of this you will directly input into the charity’s strategy and annual planning process.  The Head of Business Support will also manage the delivery of change within the organisation, tracking projects and raising risks and issues to the SMT.

RESPONSIBILITIES AND DUTIES

​

1. Day to day oversight of the delivery and development of corporate services functions, to include:

a. Compliance, ensuring that Schoolreaders is compliant with all relevant legislation, data management and safety standards. (H&S, GDPR etc)

b. Risk, ensuring effective systems and processes are in place for managing risk, owning key policies and their review, engaging with staff with information and training, liaising with the Board and with the Director responsible for Safeguarding and being the main point of contact for whistle blowing.

c. Business Support, monitoring and driving forward internal projects, overseeing the review and management of policies, and managing administrative and other support functions.

d. IT, supporting and maintaining systems, hardware and software, ensuring they are secure and up to date, continuing to develop new functionality in partnership with our external IT providers

e. HR (managing both internal and external resources) to support recruitment, starters and leavers, staff welfare, processing payroll, leave and sickness and the training and development of people.

f. Facilities, managing office spaces, supporting home workers and overseeing health and safety.

g. Producing and leading on the annual Culture Review, collating scoring and feeding back to trustees.

h. Finance, assisting the Head of Finance, approving spend where necessary.

2. Line management of two Business Support Officers, covering

a. Compliance

b. HR Support

c. IT Support

d. Finance

3. Development of yearly plans and budgeting for all corporate services.

4. Manage relationships with external suppliers and ensure value for money.

5. Owning the programme of change across all services to ensure we remain on track to deliver our ambitious growth objectives.

6. Establishing and maintaining office procedures.

If you would like to discuss the role further, please contact Sally Wrampling (CEO)  for an informal conversation.

To apply for the post, please submit your CV with a covering letter outlinging how you meet the job requirements / specification.

Job Purpose:  A senior support role within supported housing delivering high quality leadership to staff and support to our client group of young people to empower them to make positive changes moving towards independent living in the community

Salary: £33,183

Hours of work:35

Working Pattern: Mon-Fri 9am - 5pm

Employment type: Full-time

Contract Type: Permanent

Location:  Redhill

Annual leave:Starting allowance is 25 days plus Bank Holidays.  

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Monday 13th January 2025

Interviews to be held: Friday 17th January 2025

Proposed Start Date: Monday 24th March 2025

Main Responsibilities:

· A link [JC1] between support staff and Housing Management to be a trusted, responsible and reliable senior staff member to deal with issues that occur during the shift and being a support for fellow staff

· Share the vison of the CEO and housing management

· Lead on prevention of resident evictions by way of MAPs’ and managing incidents in a trauma informed manner in line with housing policies

· Oversee and report on compliance of support hours provided by staff, including support sessions, rooms, checks, outcome star, safety plans and risk assessments

· Oversee core-forms via the government website to ensure compliance

· Provide Duty Officer cover within Housing for Managers during times of annual leave, sickness and off site reasons

· Resolve issues at a level where senior management involvement should not be required

Other Responsibilities:

· Provide key 1-2-1 and group support to residents, including supporting young residents as directed by Housing Management, including carrying out support plans, rooms, checks, outcome stars and other support tools directed by housing management

· To induct residents into their accommodation ensuring the terms of the licence agreement and house rules are understood and all health and safety issues are fully complied with  

· To lone-work from time to time when called upon and to adhere to the Lone-Working Policy 

· Provide inclusive and resilient move-on plans for residents including incorporation of our own YMCA move on accommodation 

· To be proactively responsible to safeguard adults, young people and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding undertaking best practice and carrying out our legal and moral duties to respond to related concerns, disclosures or allegations appropriately 

· The jobholder may be required to carry out other duties as directed by the CEO or Housing Management

The successful candidate will have a passion for Data Governance and possess a thorough understanding and knowledge of UK and EU data compliance, controls and procedures as the role will be responsible for delivering the data governance requirements across the Charity including GDPR (General Data Protection Regulation) /DPA 2018 (Data Protection Act) and PECR (Privacy and Electronic Communications Regulation). Due to the high visibility of the role to both external regulatory bodies and internal stakeholders at all level, you should be able to demonstrate effective written and verbal communication skills.

KEY ACCOUNTABILITIES:

• Ensure that the processing of personal data is compliant in line with the GDPR / DPA 2018 and PECR, following regulatory guidance

• Lead on the completion of ethics applications and data sharing agreements which allow us both share our data and use external data to accelerate our progress

• Lead on the development and training of teams across The Charity to ensure data governance policies and practices are embedded throughout the organisation

• Facilitate and promote the use of Data Protection Impact Assessments (DPIAs), Legitimate Interests Assessments (LIAs), Data Sharing Agreements (DSAs), confidentiality agreements and individual privacy notices, including the management of cookies. Offer practical privacy advice on innovative business initiatives, such as Generative AI, automation and personalisation.

• Draft internal policies, procedures and guidance materials while maintaining compliance documentation.

• Manage the DPO inbox, escalate issues as necessary and handle all data subject rights requests, while maintaining a master list for tracking purposes.

• Develop resources and conduct training sessions to improve understanding and application of data protection principles. Regularly update our knowledge library to ensure accessible resources and tools for data protection.

• Maintain the Information Asset Register, Record of Processing Activities (RoPA), and Data Retention Schedule to ensure that they are up-to-date and accurate.

• Support project planning and management to ensure best practice and legal frameworks including the code of fundraising practice and other regulations

• Oversee the management of medium and large-scale personal data incidents, including investigation, response, notification assessment and remediation.

• Ensure compliance with contracts through monitoring, auditing and risk assessment

• Develop and enhance controls and procedures regulatory frameworks evolve

• Ensure we continue to meet our high NHS data compliance standards

• Support the resolution of the challenges arising from cross-country data regulations as The Charity expands more globally

The post holder will also;

• Contribute to achieving the objectives of The Brain Tumour Charity.
• Undertake any additional and ad hoc tasks as required.
• Participate in team meetings and other meetings as required.
• Monitor and evaluate activities and provide written reports.
• Represent The Charity at external events in a professional manner.
• Work within an equal opportunities framework.
• Adhere to all The Charity’s policies, procedures and working requirements.
• Work closely with the EDI team on initiatives related to data availability, transparency, accuracy and other data protection goals.

Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

The Brain Tumour Charity particularly encourages applications from minority ethnic groups and underrepresented communities.

About ELBA
ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year.

At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled.

Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities.

Job Purpose

The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA’s position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives.

Working for ELBA

As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives.

ELBA is a very diverse organisation, representative of the community we serve in East London. 

Key Responsibilities:

1. Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives.

2. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation.

3. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs.

4. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships.

5. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery.

6. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits.

7. Sector Leadership: Support ELBA’s leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence.

Key Competencies:

• Proven leadership and team management experience.

• Strategic planning and alignment with organisational goals.

• Operational excellence with a focus on systems, processes, and reporting.

• Stakeholder management and data-driven decision-making (Salesforce preferred).

• Strong focus on impact measurement and resource efficiency.

Person Specification:

• Extensive senior operations and line management experience.

• Expertise in ESV, community development, and corporate partnerships.

• Knowledge of compliance, risk management, and regulatory standards.

• Skilled in resource planning, budgeting, and cross-functional collaboration.

• Experience in digital transformation and CRM systems.

Desirable:

• Formal project management qualifications (e.g., PRINCE2, PMP).

• Understanding of social impact measurement and safeguarding policies.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. 

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

Citizens Advice New Forest is seeking an Advice Operations Manager to lead our dedicated team of staff and volunteers in delivering exceptional, high-quality advice services to our community. This is a pivotal role, working closely with the Chief Executive to oversee the daily running and development of our advice operation, including face-to-face support for our most vulnerable clients to meet evolving community needs.

We are looking for someone with:

• Proven leadership skills and the ability to inspire and support a diverse team.
• Strong operational management experience, ideally in advice services or a similar environment.
• A good understanding of welfare benefits, housing, employment, and debt advice.
• A commitment to equality, diversity, and inclusion in all aspects of their work.
• Excellent communication and collaboration skills to work effectively with stakeholders across the district.

Whether you’re experienced in advice services or have transferable skills from another sector, we’d love to hear from you. We welcome candidates who are proactive, adaptable, and passionate about making a difference, with the opportunity to grow professionally within our supportive and flexible workplace.

Key responsibilities include:

• Ensuring the smooth and high-quality delivery of our Generalist Advice Service.
• Overseeing staff and volunteer recruitment, training and performance.
• Managing compliance with legal and regulatory requirements, including safeguarding and quality assurance.
• Supporting advocacy efforts to address issues affecting our clients at local and national levels.

Citizens Advice New Forest is committed to equity, diversity, and inclusion and actively encourages applications from people underrepresented in our organization and sector, including people of colour, LGBTQ+ people, and disabled people.

To Apply:

Please send your CV and a cover letter (no more than 500 words).

Closing Date: Monday 6th January 2025,  but applications will be reviewed on a rolling basis.

Join us and help make a difference in our community. Together, we can solve problems, advocate for change, and create a better future for everyone.

In this role you will:

The Stewardship Manager will be a key strategic leader within Carers Trust's Income Generation and Engagement Directorate who will create, implement and manage a comprehensive stewardship programme that illustrates to supporters the impact of their giving and involvement.

The Stewardship Manager will be responsible for ensuring an exceptional donor experience, fostering long-term relationships and maximizing the retention and growth of income from individuals, trusts, and corporate donors. Working closely with all of our donor leads, they will develop an overall stewardship vision and oversee the planning and implementation of our supporter relations programmes for each audience.

Alongside our Database Manager, the Stewardship Manager will also ensure compliance with regulations, full documentation of communications and relationship milestones, and create a robust monitoring architecture for evaluating and reporting progress.

Our ideal candidate:

• Proven experience in donor stewardship, relationship management or customer experience in the charity or nonprofit sector
• Strong communication skills, with the ability to write and design engaging and persuasive content
• Excellent interpersonal skills, with the ability to build relationships at all levels
• Strategic thinking capacity, with experience designing and implementing stewardship plans
• Proficiency in using CRM systems for donor management and reporting
• Knowledge of fundraising principles and donor motivations
• Understanding of GDPR and its implications for donor communications
• High level organisational skills with strong attention to detail
• Empathy and a genuine commitment to the charity's mission
• A proactive approach to problem-solving, showcasing creative thinking
• Flexibility to attend occasional out of hours events and meetings

Download the attachments to find our more about the role and working for Carers Trust. 

Location: Kenya or UK (Bristol or London)

Closing date for applications: 17th January 2025

Contract status: Global post, Full-time

Start date: As soon as possible

Contract duration: One year, fixed-term (with the possibility of extension)

Remuneration: Kenya: KES 2,871,375 - KES 4,725,174 gross per annum, UK (Bristol): GBP 42,705 - 45,162, UK (London): GBP 46,896 - 50,938 gross per annum. 

We rebuild tropical fisheries with coastal communities

Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally. 

Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe. 

Summary job description

We are seeking a Development and Grants Manager to support our funding applications and reporting for Blue Ventures’ global and cross-cutting programmes. This is an exciting opportunity to join an ambitious and fast-growing team, with opportunities for travel, professional development and learning from across our global programmes.

We are looking for an experienced individual to manage grant applications and produce high-quality financial and narrative reports. The role will work closely with our partners and field-based conservation teams in multiple countries worldwide.

The successful candidate will have excellent written and verbal communication skills, with proven experience of developing and maintaining systems to keep track of funding applications and reports, as well as ensuring accountability to and compliance with donor and audit requirements.

Experience in the environmental conservation and international development sectors would be beneficial. Fluency in English is required.

The successful candidate will be motivated, proactive and highly organised, with the ability to assimilate and interpret large volumes of information into clear and compelling concept notes, applications and reports.

We are looking for an individual who is open to new ideas and embraces innovation, who can demonstrate experience of building effective working partnerships for conservation and/or development. Assessment of applications will include candidates’ alignment with Blue Ventures’ core values and mission to support human rights-based approaches to marine conservation and fisheries management.

You will thrive in environments that are collegiate and ambitious, and be able to demonstrate experience of working independently and solving complex problems in challenging situations.