Community management jobs

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

You’ll be the main contact for the national training team providing support directly to kinship carers, training facilitators and others relating to the access and delivery of training events and workshops. 

You’ll provide professional and effective administrative and technical support to training operations, including co-ordinating logistics, publishing event details, administrating the back-end data, supplier communication, financial administration and attending in person and online events to ensure smooth delivery.

Key responsibilities:

Training event coordination

• Provide administrative support, including supplier communication, coordinating logistics and delivery of all relevant general and financial administration tasks 

• Communicate effectively with all stakeholders to coordinate and confirm event logistics for in-person and online events.

• Identify and secure appropriate organisations to exhibit as part of Roadshow marketplace events, providing in event hosting of these organisations. 

• Source and secure venues and catering that meet event requirements for all in-person training events.

• Provide administrative, practical and technical support at training events both online and in-person. 

• Act as central point for Zoom set-up, licenses and queries for team, kinship carers and external partners.

Systems and processes coordination 

• Monitor planned expenditure to ensure it is in line with event budgets. 

• Ensure invoicing and payments are accurate and processed to time. 

• Support the monitoring and reporting on training activity via our Salesforce database, including providing data reports as required. 

• Support the production, update, distribution and quality assurance of workshop materials and ensure all collateral is on brand, signed off as required. 

• Develop and maintain an asset register of all training materials and equipment, ensuring availability when and where it is needed.

• Act as website champion for the team, managing and uploading all training content (workshop and events) and ensuring online training information is kept up to date. 

• Provide support to the training team as required including to assist service improvements and supporting manualisation and documentation of all processes 

• Set up and implement effective tools and documentation to support all operational needs of the training service. 

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

How to apply:

Please apply for the role of Training and Events Officer by sending a CV and answering the questions below via Charity Job. The deadline is 23.30pm on Monday 6 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.

1. Why do you want to work with Kinship, and how do your values and experience align with our mission to support kinship carers and families?
2. Describe a recent event or training session you coordinated. Include how you managed logistics, communicated with stakeholders, and handled any challenges.
3. Provide an example of how you have used administrative systems or platforms (e.g., Salesforce, databases, online tools) to track activity, manage resources, or produce reports accurately.
4. Give an example of how you have supported a team to deliver a project or service, highlighting communication, process management, or assistance to colleagues.
5. Describe a situation where you identified a potential delivery problem and took proactive steps to resolve it. What was the outcome?

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Are you passionate about children’s safety and have the skills and experience to excel in this role and help reclaim the internet for young people? We would love to hear from you!

Breck Foundation

Breck Foundation is at the forefront of efforts to safeguard children and young people online. Our organisation was founded in 2014 in response to the tragic loss of Breck Bednar, a 14-year-old boy who was groomed and murdered by someone he met online. Our work aims to prevent this from ever happening again. Our work saves lives.  We reach thousands of children and young people in schools and other community settings with Breck's story every year. Our talks and educational materials fill a gap in the current UK curriculum that otherwise leaves children vulnerable to online grooming and exploitation.

With 98% of young people now active internet users, current and future generations grow up having to navigate new and evolving digital dangers. We are committed to making the internet a place where children can live, play and thrive in safety. We are helping young people reclaim the internet.

The Role

We are looking for an experienced Trusts and Grants Fundraiser to support the work of the Breck Foundation on a freelance basis.

This role is offered for approximately two days per week, providing flexibility alongside the opportunity to make a meaningful contribution to the development of our fundraising function.

If you are highly organised, detail-oriented, and confident managing competing deadlines - and motivated by making a real difference in keeping young people safe online - this could be an excellent opportunity.

Working closely with the CEO, you will play a key role in shaping and delivering our trusts and grants activity. The focus of the role will be on researching opportunities, developing a strong funding pipeline, and writing high-quality, compelling applications that clearly communicate our impact and vision.

This is a collaborative role, with the CEO leading on overall fundraising strategy and funder relationships. You will support the delivery of that strategy through bid writing, pipeline development, and contributing insight into funding opportunities and direction.

There is genuine potential for this role to grow over time, as part of our longer-term ambition to expand and strengthen a wider income generation function.

About you:

We are looking for someone who:

• Is motivated by purpose-driven work and wants to make a meaningful difference to the lives of young people and families
• Is proactive, self-motivated, and confident working independently in a freelance capacity
• Enjoys problem-solving and managing a varied workload
• Has strong attention to detail and excellent persuasive writing skills
• Has experience securing income from trusts and foundations
• Shares our commitment to safeguarding and online safety education

If this sounds like you, we would love to hear from you!

This is a rewarding opportunity to contribute to a charity with growing national reach and impact. Your work will directly support the delivery of life-saving education, innovative projects, and partnerships with schools, industry, and safeguarding professionals.

If you have a strong track record of securing income from trusts and foundations, along with the initiative, enthusiasm, and passion to support our mission, we encourage you to apply.

Key Responsibilities

• Work closely with the CEO to plan and prioritise trusts and grants activity, ensuring a focused and strategic pipeline of funding opportunities
• Research and identify suitable trust and grant funders aligned with the Foundation’s work and funding needs
• Write high-quality, compelling funding applications and proposals that clearly communicate impact, need, and outcomes
• Develop tailored content for applications, including adapting core messaging, case for support material, and project information
• Support the development and refinement of a clear and compelling Case for Support, working with colleagues to gather relevant data and stories
• Maintain and manage a pipeline of prospects, tracking application deadlines and progress
• Provide regular, concise updates to the CEO on pipeline activity, submitted bids, and upcoming opportunities
• Collaborate with the wider team to gather information required for strong applications (e.g. budgets, project plans, impact data)
• Ensure accurate record-keeping of applications and funder interactions on the CRM system, in line with GDPR requirements

Experiences:

• Proven experience in trusts and grants fundraising, or a similar income generation role
• Experience of working towards income targets and managing relationships with a range of stakeholders
• Demonstrable success in researching, writing, and securing funding through high-quality applications and proposals
• Experience of developing project budgets and presenting financial information to funders
• Experience of using a CRM system to manage pipelines, analyse data, and report on activity
• Experience of presenting to or engaging different audiences (desirable)
• A track record of securing high-value grants from trusts and foundations (desirable)

Knowledge, Skills and Abilities:

• Strong understanding of effective supporter care, stewardship, and relationship management
• A genuine interest in online safety and safeguarding, with a commitment to the mission of the Breck Foundation
• Excellent written communication skills, with the ability to produce compelling, persuasive funding applications tailored to different audiences
• Strong interpersonal skills, with the ability to build relationships with funders, partners, and colleagues with professionalism and sensitivity
• High attention to detail, with the ability to maintain accurate records and deliver work to a high standard
• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a freelance capacity
• Confident in interpreting budgets, tracking income, and presenting financial information clearly
• Good IT skills, including experience with Microsoft Office and CRM systems
• Ability to work independently, using initiative to identify opportunities and solve problems
• A collaborative approach, with the ability to work effectively alongside a small, dedicated team
• Self-motivated, proactive, and driven to achieve results

We’re growing our Criminal Justice Services and bringing in a range of roles that really matter. This work is about supporting people in the secure estate who have experienced trauma and sexual harm, and making sure support is actually accessible, not just in theory, but in practice.

Our Outspoken service delivers trauma therapy to residents across the secure estate, particularly those who have experienced ACEs or sexual harm. It’s a space focused on safety, trust, and meaningful therapeutic work.

Our Outspoken Pathfinder role is often the first point of connection. They support people in accessing the right help, whether that’s through assessments, regular check-ins, lower-intensity support, or helping them find the right pathway.

Why Join Us?

• a competitive salary.
• annual leave package with incremental rises plus bank holidays.
• company sick pay.
• Birthday annual leave.
• monthly clinical supervision.
• pension contribution.
• and a range of discount and benefit programmes.

The Digital Transformation Officer will support CCT’s strategy with the replacement/upgrade of its current digital information systems with a new fit for purpose digital environment and manage the Trust’s move to this new environment.

The Digital Transformation Officer will work with all teams within the Trust, across all levels of the organisation, assisting with implementing CCT’s Digital Transformation Strategy. They will be responsible for the day-to-day tasks involved in populating and documenting the system and the supporting infrastructure as it develops.

As the Digital Transformation Officer, you will play a pivotal role in supporting CCT’s strategic objectives by collaborating with cross-functional teams that leverage agile methodologies, data-driven approaches, and digital technologies. A key focus of the role will be addressing the behavioural and cultural factors that influence the success of digital transformation— using structured engagement, training, and communication approaches to support adoption of new systems.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on 15th April 2026.

The interviews will take place in Northampton on 24th April 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Age UK Westminster is delighted to offer a role within our successful Information and Advice Team, with a focus on supporting Westminster residents from Global Majorities, gaining skills and knowledge to develop your career in I&A.

The successful applicant will benefit from working within an experienced and friendly team. Full training, including completion of Level 3 Information and Advice certification, will be provided. If you are fluent in one of the following languages, Arabic, Somali or Bengali, and would like to  work with us to enable our team to better support non-English speaking Westminster older residents to access our Information and advice service, this could be the role for you.

This is a real opportunity to build a career in Information and Advice. Join us to make a real difference to the older residents of Westminster.

Closing Date: 8th April

Are you an outstanding leader, fundraiser and a natural networker? Do you want to help local communities to take practical action to make a difference to UK seas and shores? 

Sea-Changers is looking for a motivated leader to make a step change at a key point in the organisation’s journey. Sea-Changers’ vision is a future where the UK’s seas and shores are clean and healthy and marine species and habitats are protected. Our grants seek to support communities of Sea-Changers – people who care about the seas and want to take practical action to make a difference. Through our grants we enable diverse, grassroots and community-led marine conservation across the UK.

Doubling our income to over £300,000 in 2025 has catalysed Sea-Changers to move from a volunteer-led charity to a sustainable organisation with a dedicated staff team. To enable this, we are seeking to appoint our first Executive Director. This new role will work alongside the Co-Founders and our Board of Trustees and lead the transition from a volunteer-led operation to a staff-led organisation.

As a driven individual, you will build on our success — strengthen partnerships, expand our impact, and help more communities to protect the ocean. Supported by a strong group of volunteers and an impressive Board, the Executive Director will be comfortable working at both a strategic and operation level, and ‘hands on’. By the end of 2027 it is our expectation you will take full responsibility for the strategic leadership and overall operational delivery of Sea-Changers.

This is an extraordinary opportunity for the right individual. It is a chance to build on our success to date, to forge new partnerships with our funders, to motivate and inspire our inspiring volunteer team and to engage with our wide community of applicants. Through Sea-Changers, the Executive Director has the rare chance to deliver a lasting legacy for UK marine conservation.

Strategic leadership, increasing organisational income and managing a motivated team of volunteers are essential aspects to the role. A passion for the marine environment is key, as is a working understanding of UK marine policy. We want someone who passionately advocates for Sea-Changers, who can communicate confidently and credibly at all levels. You will champion our oceans and galvanise others. 

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join us as Therapeutic Hub Head of Service in Greenwich.

We’re looking for a skilled and innovative individual to lead one of our pioneering Therapeutic Hubs, developed in partnership with a local church. This role sits at the front line of responding to the growing mental and emotional health needs of children, young people and families, offering high-quality therapeutic support to intervene early and prevent crisis.

As Head of Service for the Hub, you will provide strong clinical leadership, delivering targeted therapeutic support for complex cases while overseeing referrals and therapeutic pathways within the Hub. You will lead and support a multidisciplinary team of volunteer counsellors, trainees and therapeutic coaches, modelling trauma‑informed, relational practice shaped by PACE values and reflective supervision.

Alongside direct delivery, you will play a key role in developing the Hub’s reach and effectiveness, working collaboratively with TLG, the partner church and local referrers. Safeguarding, quality and professional excellence are central to the role, with responsibility for ensuring the hub is a safe, welcoming and effective space for children and families from diverse backgrounds to find healing and hope.

If you are a skilled clinician with a heart for children, families and the local church, and you’re excited to help shape an innovative model of care, we would love to hear from you.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time, 2.5 days (18.75 hrs) per week (0.5 FTE)

Closing Date: Sunday 17th May

Initial Interviews: Monday 1st June – Online

Final Interviews: Mon 8th / Tuesday 9th June – at Emmanuel Church London

Operations Director

Are you the strategic and collaborative leader who can innovate with and enable the newly formed central operations team to speed reach and community impact while strengthening resilience? 

Location: Redbridge/Hybrid, with flexible working

Salary: FTE £52,000 (£41,600 pro-rata with salary review due in May)

Contract: Part Time 28 hours per week, permanent

Closing date: 24 April 2026

Join a local infrastructure charity dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Following a review of the current strategy and resources in 2025, the charity has strengthened its resilience and programme impact. We are now seeking Operations Director to bring the operations teams together and ensure their professional skills and knowledge can add value and impact to the mission delivery and team culture.

About the Role

The role calls for a forward-thinking and accomplished Operations Director to drive efficiency, effectiveness, and to embed a culture of shared leadership, continuous learning, and improvement.

Your strategic leadership and operational brief will span central functions of; Finance, Human Resources, Digital Communications, Risk and Compliance.

A pivotal role at the heart of the organisation, you will ensure that operations run smoothly and effectively, aligning systems and processes with strategic goals and ensuring compliance with relevant legislation and regulations.

You will play an integral role with the CEO, Board of Trustees, partners, and colleagues bringing the vision to life, driving forward strategic priorities, and fostering a working culture where people feel valued, supported, and empowered to do their best work.

Personal style is key, you will be a natural collaborator and a strong communicator, able to build trusted relationships with colleagues, partners, and stakeholders alike.

You will lead the team of committed professionals and manage relationships with outsourced specialists, ensuring the support provided strengthens capacity to change, grow and deliver impact for communities.

What you will bring

• Significant experience in a senior operations or leadership role working across multiple disciplines
• Experience in several of the operational areas listed, with a proven ability to apply best practise solutions and to quickly pick up new skills
• Able to lead multiple operational functions, to prioritise, make best use of resources, and ensure they are aligned with our mission and strategic priorities. Experience managing outsourced functions, an advantage.
• Rigorous problem solver and accomplished in data-driven decision-making, evidence and insight based to drive innovation, and operational excellence.
• Track record of embedding organisational change and able to inspire, influence, and bring others on the journey
• Proven ability to identify improvements in organisational systems and processes, with a focus on innovation, efficiency, and impact
• Excellent organisational, prioritising and time management skills
• Fluency with digital systems including Microsoft 365
• Excellent communication, influencing and engagement skills
• Strategic and inclusive leadership skills able to build teams and develop culture
• A ‘can do’ proactive approach, able to work creatively and with impact in resource limited environments
• Resilience, change readiness, self-awareness and a commitment to learning for yourself and your team

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

What’s on offer

• A competitive salary (reviewed in May each year)
• 28 hours per week (can be over 4 or 5 days)
• Flexible working with 3 days per week in the office
• 25.5 days leave, full time equivalent 28 days (plus statutory holidays)
• Workplace pension
• Access to a comprehensive Employee Assistance Programme

Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have an interview on May 6th, 7th or 12th, 2026.

We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Locality Counselling Service Lead 

Do you have Professional qualification in counselling, psychotherapy, psychology or a related discipline?

Join South Birmingham’s locality-based counselling service operates from community hubs and outreach venues including GP practices, community centres and Family Hubs across Edgbaston and Northfield.

Position: Locality Counselling Service Lead 

Location: Harborne, with travel within South Birmingham and North Solihull / Hybrid

Hours: Part-time. 28 hours per week

Contract: Permanent

Salary: £35,118 pa (pro rata)

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Sunday 27th April (midnight)

Interview Date:  29/30th April/1st May

The Role

The service provides accessible, culturally competent mental health support to diverse communities through a range of brief interventions and therapeutic modalities.

Working within a partnership model, the Locality Counselling Service Lead will take responsibility for managing and delivering a high-quality counselling service across South Birmingham. This role ensures that provision is responsive to community need, aligned with commissioning requirements and delivered in an integrated, outcome-focused and innovative way.

You will drive service improvement, integration and innovation through partnership working across health, social care, voluntary and community sector organisations, whilst ensuring high quality, cost-effective delivery, robust performance management and continuous improvement.

Key areas of responsibilities include:

• Service Leadership & Operational Oversight
• Supervision & Workforce Development
• Partnership & Multi Agency Coordination
• Quality Assurance & Safeguarding
• Service Development & Strategic Support
• Data, Outcomes & Reporting

About You

You will have a professional qualification in counselling, psychotherapy, psychology or a related discipline and a registration or accreditation with a relevant professional body (e.g. BACP, UKCP etc

You will have experience of:

• Managing mental health, counselling or similar services
• Working within a partnership or multi agency environment
• Delivering community-based services to diverse communities
• Clinical governance, supervision and risk management
• Implementing contracts, seeing through to operational delivery and maintaining strong performance
• Achieving targets and maintaining high quality services
• Building effective relationships with a range of professionals and services

About the Organisation

Our client is leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Counselling, Counsellor, Psychotherapist, Counselling Service Lead, Counselling Services Lead, Mental Health Counselling, Mental Health Counsellor. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Please Note: We do not accept applications from external sites or CVs via email. Please apply through the application form on our website or via the link below.

We’re a student-focused organisation committed to creating a more inclusive and supportive university experience. With the ongoing cost-of-living crisis affecting students across the UK, access to basic essentials has never been more important. Our growing basic needs service provides support with food, toiletries, clothing, financial wellbeing, and life skills – and we’re looking for an experienced and motivated Head of Basic Needs and Partnerships to lead it.

As Head of Basic Needs and Partnerships, you’ll take strategic and operational ownership of a vital service that supports hundreds of students every week. Reporting to the Associate Director of Student Engagement, this Head of Basic Needs and Partnerships role combines leadership, partnership development, and innovation. You’ll also manage two key roles – the Basic Needs Project Coordinator and Senior Financial Wellbeing Coordinator – ensuring the team is supported, focused, and empowered to deliver high-quality services.

This Head of Basic Needs and Partnerships position is central to growing the service into a sustainable, community-powered hub. You’ll build strong relationships with external partners and donors, expand financial wellbeing and preventative programmes, and help shape initiatives like budgeting workshops, cooking sessions, and life-skills training that support students before they reach crisis point.

Key Responsibilities:

- Lead the strategic development and delivery of the basic needs service

- Line manage and support the Basic Needs Project Coordinator and Senior Financial Wellbeing Coordinator

- Build and maintain partnerships with community organisations, funders, and stakeholders

- Expand financial wellbeing and preventative support programmes

- Use data and insight to evaluate impact and improve service delivery

- Ensure services are inclusive, accessible, and aligned with student needs

- Support financial planning and long-term sustainability

Essential Criteria:

- Experience in a leadership or management role, ideally within student services, wellbeing, or community support

- Strong partnership-building and stakeholder engagement skills

- Excellent organisational and strategic planning abilities

- Experience managing staff and supporting team development

- Confidence using data to inform decisions and demonstrate impact

- A genuine passion for supporting students and tackling inequality

What we offer:

- Hybrid working options (where possible)

- A supportive and inclusive working environment

- Opportunities for professional development and progression

- The chance to make a meaningful, lasting impact on student lives

If you’re a collaborative and forward-thinking leader who enjoys leading people, building partnerships, and creating practical solutions, we’d love to hear from you.

Please read the full role profile before applying, as well as our guide to recruitment.

Details:

Salary: £36,301 – £40,560 per annum per year

Contract: Permanent, Full-time

Hours: 35 hours per week (with flexible working)

Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK

Recruitment Timeline

Applications opened: 23/03/2026

Applications close: 12/04/2026 23:59 pm

Interviews: 23/04/2026

Role Commencing: 01/06/2026

We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. Once the vacancy has closed, we’re unable to accept late applications to ensure a fair process for all candidates.

To encourage and support people with complex or multiple barriers to participate in community action/volunteering and to progress towards sustained volunteering or employment.  Responsible for organising a tailored package of support for participants helping them move forward on their journey to volunteering and/or employment.The postholder will plan and deliver our Improving Lives course, a 12-week programme delivered over 6-weeks that runs throughout the year.The course consists of sessions of engaging activities, discussions, visits and support that take place over two-sessions per week.  Additionally, participants can access to one-to-one support and guidance to help them with volunteering or employment barriers. 

The postholder will require demonstrable experience of working with people with additional support needs, training/teaching skills and the ability to monitor and evaluate learners’ progression.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Croydon, 12 Surrey Street Croydon CR0 1RG

Contract: Permanent

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. It is an exciting and important time to be joining Crisis. We work with thousands of people across the country so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. 

About the role 

As an Engagement and Assessment Worker, you’ll be part of Crisis Skylight Croydon’s exceptional Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach Crisis Croydon including some of the most excluded, vulnerable people in the borough. The Engagement and Assessment Advisors are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers and supporters. You will be providing information about Crisis services, delivering a high-quality triage and assessment service and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. As well as managing a small caseload.
Crisis uses a case management approach, and the successful candidate will be expected to attend case management meetings as well as reflective practice and full team meetings. You will also be expected to work collaboratively with external partners and Crisis Skylight Croydon’s Progression and Learning Teams.

About you 

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.
• Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service
• Customer service experience with a commitment to delivering the highest standard of customer care
• Strong interpersonal skills including effective written and verbal communication skills
• Knowledge of homelessness, housing and benefits
• Ability to manage a caseload
• Good working knowledge of Word, Excel and Outlook

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%  
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Monday 6th April at 23:59

Interview process: Competency-based interview and interview task to Case Study sent to shortlisted candidates prior to the interview

Interview date and location: Wednesday 15th April (in-person) at Crisis Skylight Croydon, 12 Surrey Street Croydon CR0 1RG

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Volunteering Coordinator – Maternity Cover
Location: Home-based with travel to other centres
Contract Type: Fixed-term contract – 13 Months
Hours: 25 hours per week (part-time)
Salary: £20,200 per annum, pro-rata of £28,280, Band D, Level 3

About the Role

This is an exciting opportunity to play a key role in delivering and growing a national volunteering programme focused on outdoor adventure and youth development.

Working as part of a collaborative and supportive team, you’ll coordinate the recruitment, onboarding and support of volunteers across a range of programmes, including service teams, residential placements and events. You’ll help ensure every volunteer has a positive, safe and well-organised experience from first enquiry through to the end of their journey.

You’ll also support the development of service team opportunities and contribute to building alumni and ambassador pathways, helping to create a connected and engaged volunteer community.

What You’ll Be Doing as our Volunteering Coordinator:

• Coordinating volunteer recruitment, including enquiries, applications and interview scheduling
• Managing onboarding and pre-arrival administration, including compliance checks and documentation
• Supporting placement coordination across centres and acting as a key contact for volunteers
• Working closely with centre teams to plan volunteer needs and support delivery
• Supporting volunteer engagement and the development of service teams, alumni and ambassador initiatives

What We’re Looking For in our Volunteering Coordinator:

• Experience in coordination, administration, customer service or similar roles
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Confident and clear communication skills, both written and verbal
• Ability to build positive relationships and handle sensitive information appropriately

What we offer as our Volunteering Coordinator:

• A supportive, inclusive, and collaborative team environment
• Ongoing learning and professional development opportunities
• 28 days’ annual leave (pro rata), rising to 32 days after 2 years, plus additional time off over Christmas
• Flexible working options to suit you, your role, and your team

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Monday 6th April 2026

Interviews will be held week commencing Monday, 13 April 2026

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.