Community management jobs

Administrator

Could you do a job where you change lives?

Do you have administration experience?

Are you organised?

Do you have what it takes to make a positive difference to our residents' wellbeing?

We are looking for a committed Christian with a heart for serving older people and who can contribute their skills and experience to the smooth running of our residential care home for older people in Leicester.

We need a friendly and organised administrator who can be relied upon to work with enthusiasm and efficiency within a busy office environment.

The Evington Home is about three miles from Leicester city centre and offers residential care, as well as providing dementia care. The Evington Home has 30 rooms, the majority of which have either garden or park views. See our beautiful home here.

You will be:

• A helpful and warm first point of contact for the home;
• Welcoming towards visitors, suppliers, staff and residents; 
• A 'people person' who is keen to build and nurture strong professional relationships; 
• Somebody who is positive, approachable, willing to help and caring towards others a team player;
• Someone who enjoys working with older people and has empathy with them;
• Outgoing and friendly with strong customer service skills;
• A good role model and provide a dynamic reception service;
• Skilled in typing, filing and recordkeeping;
• Computer literate in using Microsoft Word, Excel and Outlook;
• Comfortable dealing with matters relating to Payroll;
• Quick to provide general administrative assistance to the Managers;
• Eager to interact with the staff and volunteers in the home and the London Office, and support them in administrative tasks;
• Committed to supporting and cultivating the work of volunteers within the home;
• Organised, adaptable and reliable under pressure;
• Proactive when faced with tight deadlines;
• Enthusiastic about Pilgrims' Friend Society and the great Christian work taking place.
• In addition to the duties and responsibilities listed, you are required to perform other duties assigned by your managers from time to time that are within your capabilities.

For more details please take a look at the Job Description and Person Specification.

Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)

Read 'What we believe' on our website.

Hours:

25 hours a week Monday to Friday 9am-2pm

Benefits:

• 5.6 weeks’ annual leave, including bank holidays (pro rota)
• A workplace shaped by faith, care and purpose
• Being part of our friendly staff team
• We offer a full induction to the work
• Pension scheme
• Medicash health plan
• Perkbox (including Employee Assistance Programme)
• Longservice rewards
• Birthday rewards
• Flexible working pattern
• Team events
• Recommend a Friend Scheme

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

About The Role

As part of our BFI Screen Heritage Fund ‘Resilient Foundations’ project, we are seeking a highly motivated Fundraising Consultant to support and develop London’s Screen Archives’ (LSA) nascent major gift fundraising strategy from individuals.

Over three years, the LSA Fundraising Consultant will help start LSA on its major gift and individual giving fundraising journey.  You will develop a prospect list from our mailing lists, your existing contacts and through research, that you will then cultivate and convert into successful donations during your contract. You will be supported by our Executive Team and Board as needed. In addition, we will work with you to develop an annual fundraising campaign to raise our profile and secure donations that will support our work discovering and preserving London’s history on film.

These early stages of the strategy will aim to build long-term relationships and inspire on-going philanthropic support for LSA. Your work will be essential to our successful delivery of the BFI Screen Heritage Fund objectives.

You will have a track record of major donor fundraising, ideally with an established network of relevant contacts and relationships, and excellent knowledge of the heritage, film and arts sectors. You will also have some knowledge of the screen heritage sector. You will be a highly skilled communicator and relationship builder able to develop compelling cases for support tailored to individual prospects.

Film London can offer an initial contract of 60 days over three years (approx. 20 days per year) until March 2029.

This contract will sit within the Audiences and Archives Team, reporting to and working alongside the LSA Manager and our Head of Partnerships to align with the charity-wide fundraising strategy, working jointly on cultivation and identifying prospects to maximise philanthropic income.

This role is made possible with the support of the BFI Screen Heritage Fund, awarding National Lottery funding.

About the role:

We are seeking a Communications and Engagement Officer to support our Policy and Public Affairs team and lead on engaging with our members. You will be the main point of contact for our members and support our Policy team to mobilise the collective voice of our membership to influence public policy and drive long-lasting, systemic change. The successful candidate will be competent in digital technology, have a passion for human rights, equality and social justice, some experience or knowledge of public policy and/or human rights and equality frameworks, and strong interpersonal, communication and organisational skills. 

This is a varied role that would suit a candidate with a broad range of skills and interests. Each day is likely to be different and might include drafting communications material, supporting a submission to a government consultation or arranging and servicing member meetings. 

About the organisation:

Equally Ours (previously the Equality and Diversity Forum) is a UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives. 

Through its members and networks, Equally Ours joins up research, policy and communications to shift public opinion and policy in positive and powerful ways. This is an exciting and pivotal time for us. Our 10-year strategy, Together for social justice, sets out our bold agenda to increase equality and strengthen rights at scale in the areas of law, climate and investment. 

Our policy work supports our membership of networks, communities and grassroots groups across the UK to influence public policy and decision-making.

We are a small team, which means you will have the opportunity to work closely with colleagues across the organisation and gain experience of a wide range of activities involved in running a small membership charity. You will support different aspects of our day-to-day work and have opportunities to learn from colleagues with expertise across policy, public affairs, engagement, operations, finance and programme delivery. You can find out more about our team on the 'about us' page of our website.

Main duties and responsibilities:

Membership engagement 

• Support potential new members through our member application process, prepare applications for review by the board 

• Arrange inductions with new members, including arranging induction meetings between senior staff and CEOs

• Organise regular members’ meetings, contacting and liaising with speakers from across our membership and research networks, as well as parliamentarians and other policy-makers. 

• Ensure all our methods of engagement (meetings, events, comms, web content, etc) are accessible, liaising with participants, suppliers, venues, etc to ensure that access needs are met 

• Maintain our member and research network contact lists and support the Head of Policy and Engagement in maintaining contact lists for parliamentary contacts, using Mailchimp 

• Take ownership of longer-term projects to support and improve our membership engagement offer 

• Use membership engagement to support the wider team in its long-term efforts to protect the equality and human rights legal framework 

Communications and Engagement 

• Draft and send member updates regularly, informing our members about opportunities for collaboration, and upcoming meetings and events 

• Draft and send newsletters to our audience of 5,000, providing updates on the work of our membership as well as news and updates from government and public bodies 

• Draft and schedule LinkedIn and other social media posts to share information about our work and that of our members. 

• Update and manage the website with any relevant news or information. 

• Monitor and report on engagement levels with our newsletters, member updates, social and web content, suggesting areas for improvement. 

• Use communications tools and techniques to mobilise support for the protection of the equality and human rights legal framework. 

Policy and team support 

• Organise meetings and events; including timelines, sending invites and reminders, speaker liaison, logistics and planning. 

• Draft meeting agendas and send along with any supporting documentation in advance of any meetings. 

• Take the minutes at various meetings, summarise for distribution, and follow up on any actions. 

• Monitor and report on the attendance levels of our members’ meetings, working group meetings and events. 

• Draft and administer satisfaction and impact surveys, and report on the results. 

• Support the wider team to conduct its policy influencing work for example, through government consultations and correspondence with policy makers. 

Person Specification (Essential Skills and Experience):

Communication skills:

• Very strong oral and written communication skills, coupled with an ability to communicate with tact and diplomacy.

• An ability to quickly adapt to our unique tone of voice in your communications, ensuring that your language and tone are accessible and sensitive to the topics being written about.

• A willingness to understand and adopt a human rights-based approach in your language, understanding the power of words and how they might uplift or diminish people.

Organisational skills:

• Excellent organisational and time management skills, with the ability to prioritise competing demands and meet deadlines with minimal supervision.

• Strong attention to detail whilst maintaining the ability to work quickly and responsively. 

• Demonstrable experience of using platforms such as Eventbrite and Microsoft Teams to manage large meetings and online events, and Microsoft SharePoint for file management. 

Interpersonal skills:

• The ability to liaise and engage with people from a wide range of backgrounds and experiences, and create and sustain positive, collaborative relationships.

• High levels of emotional intelligence and resilience including an ability to hold and manage difficult feelings and conversations with tact and sensitivity. 

• Understanding and ability to manage how privilege and inequality can impact in the workplace for yourself, colleagues and external stakeholders. 

Professional skills and experience: 

• Equality and Human Rights: a passion for human rights, equality and social justice and a drive to support systems change in order to support communities and people who experience disadvantage and discrimination. 

• Content creation and management: experience of drafting engaging content for a range of audiences and through a range of channels, using Wordpress, Mailchimp, and Canva. 

• Experience in or strong understanding of accessibility and inclusion; ensuring that communications and events are accessible to people with a range of conditions.

• Confidentiality and safeguarding: A good understanding of GDPR principles, ensuring people’s privacy is protected where necessary, and experience of or ability to work within our safeguarding policy. 

• An understanding of, or a willingness to learn about, how public policy is developed in the UK and the importance of civic engagement in building public policy and legislation 

Personal qualities 

• Initiative and growth mindset: the ability to identify and act on opportunities. 

• A flexible and collaborative approach, with the ability to adapt to changing priorities and support a range of projects in response to organisational needs. 

• Commitment to embed anti-racism across all aspects of our work. 

Please read the full application pack attached before applying. You must be signed into your CharityJob candidate account to access and view this document.

Please note we will only accept applications that include a cover letter.

Application Instructions

Please submit a CV and cover letter (max 5000 character) explaining your interest in this role by 11pm on 11 September. Ensure that you address all the criteria, providing sufficient relevant evidence, including examples, to show how your skills and experience match those required in the person specification. 

If you would like to apply under the guaranteed interview scheme, please review the criteria on the last page of the job pack, and then contact us so we can provide further details.

Hi Intensity CBT Counsellors (NHS Trained/BABCP Accredited) Flexible Working on a sessional basis. 

Working face-to-face in central Birmingham, Online, or a combination of both.

Flexible hours. Minimum of 5 client sessions a week. Opportunities available for daytime, evening, or weekend work. 

Must have successfully completed the High Intensity CBT NHS Course and be accredited (or working towards accreditation) with BABCP.

DBS Check and safeguarding training are a must.

You will be working in a friendly community-based team in this not-for-profit organisation. 

We’re looking for an experienced and compassionate Senior Support Worker to join our Stopover Supported Housing service in Brighton & Hove.

Stopover provides women-only supported accommodation for young women aged 16–25, including young women who have recently become mothers. Our services provide different levels of support as young women move towards independence, helping them develop the skills, confidence and stability they need to sustain their own tenancy.

Working alongside the Head of Supported Housing, you’ll help oversee the day-to-day running of the project while providing trauma-informed support to young women who may have experienced homelessness, abuse, domestic violence, mental health difficulties and other challenges.

This is a varied senior role combining direct work with young women, staff supervision and partnership working. You’ll build trusted professional relationships, advocate for young women and help ensure our service provides safe, consistent and high-quality support.

You will:

• Build positive professional relationships with young women, developing individual support plans and helping them gain the skills and confidence to live independently
• Help oversee the day-to-day running of the service, including managing resident issues, risk and compliance with licence agreements
• Provide line management, supervision and development support to members of the staff team
• Advocate for young women and work collaboratively with external agencies and other professionals
• Help ensure the service operates safely and effectively in line with organisational policies, funder requirements and contractual agreements

We’re looking for someone who can demonstrate:

• Experience of working with young women or young people and a strong understanding of their support needs
• Experience in supported housing, residential services or a similar environment
• Confidence managing complex or challenging situations, assessing risk and delivering effective support planning or key work
• Strong communication skills, including the ability to advocate for marginalised young women and work effectively with other professionals
• The ability to work independently and as part of a team, alongside good administrative, IT and record-keeping skills

Knowledge of safeguarding, homelessness, benefits and external services available to young women would be an advantage. A Housing or Youth Work qualification is desirable but not essential.

Why join us?

Impact Initiatives is a Sussex-based charity supporting children, young people, adults with disabilities, families and older people to live healthy and fulfilling lives.

At Stopover, you’ll be part of a service built around consistent, positive relationships and trauma-informed support. You’ll have the opportunity to combine hands-on work with young women with leadership responsibilities, helping colleagues develop their practice and contributing to the quality and development of the service.

We’re committed to supporting our staff through ongoing learning, supervision and professional development.

Who can apply?

This post is open to women only, in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010, due to the nature of the work delivering trauma-informed support to young women. We welcome applications from all women, including trans women.

This post is exempt from the Rehabilitation of Offenders Act (1974) and the successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

Closing date: 5.00pm, Friday 11 September 2026
Interviews: Week commencing 14 September 2026

For further details and to apply, please visit Impact Initiatives website

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Virtual Events Executive role. This position involves managing and developing virtual fundraising events, engaging supporters, and driving income to support the charity’s vital work.

Key Responsibilities:

• End-to-end project management of virtual challenges, including planning, organisation, and delivery, ensuring successful outcomes and participant engagement.
• Developing and executing marketing plans, with a focus on digital channels, to maximise event participation and income.
• Coordinating the creation of marketing content, liaising with internal teams and external suppliers to produce accurate and effective promotional materials.
• Analysing performance metrics, preparing comprehensive evaluations, and providing insights for continuous improvement.
• Building strong collaborative relationships internally across fundraising, marketing, and data teams, whilst negotiating externally to secure value and resources.
• Managing supporter stewardship plans to foster loyalty, maximise gifts, and enhance supporter experiences.
• Overseeing volunteer support, including recruiting, training, and moderating Facebook Champions assisting with participant stewardship.
• Ensuring all activities comply with relevant regulations, including data protection and fundraising codes of practice.
• Monitoring sector trends and making recommendations to expand and diversify the virtual events portfolio.

Person Specification:

• Proven experience in fundraising, supporter engagement, or event management, preferably within the charity sector.
• Effective project management skills, with the ability to deliver multiple initiatives on time and within budget.
• Strong understanding of digital marketing channels and supporter engagement techniques.
• Excellent communication skills, capable of producing compelling content and maintaining positive relationships.
• Analytical mindset, with the ability to assess campaign performance and implement improvements.
• Organised and proactive, with a focus on delivering high-quality supporter experiences.
• Ability to adapt to changing priorities and work collaboratively across teams.
• A commitment to the values of inclusivity, diversity, and the organisation’s mission to support those living with the condition.

What’s on Offer:

• Salary: £33,000 - £35,000
• Location: Hybrid – Central London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We’re an award-winning charity running local learning centres in the heart of the communities where the young
people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people.

We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.

The role at a glance

Contract: Full-time, permanent

Start date: As soon as possible

Application deadline : 9am Friday 11th September 2026

Interview day (online): Friday 18th September 2026

Please ensure you are available on these dates

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Education Workers are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres

Location

IntoUniversity Craigmillar

The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays. 

Salary

£29,050 per annum.

Annual leave
33 days (inc bank & public holidays) (pro rata for part-time staff) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Job Title – Facilities Coordinator

Contract - Permanent

Hours – 35 hours per week

Salary - £30,000 to £32,000 per annum (dependent on experience)

Location – Coram Campus, Bloomsbury, London

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram is a leader in adoption and fostering, children’s health education, therapy, child and family law, and advocacy for those in and leaving care. The organisation has grown rapidly in recent years, both in terms of income and staffing, making an exciting and interesting place to be.

About the role

We have a great opportunity for a Facilities Coordinator to join our small established team to support the work of the charity by ensuring our buildings remain in good repair and ensure an excellent standard of health and safety for our staff and visitors.

You will assist our Estates Manager in the maintenance of Coram’s buildings and grounds. Your responsibilities will include monitoring the work distribution amongst our facilities team, logging and allocating work requests, delivering day to day repairs to our properties and overseeing contractors on site. You will carry out regular checks, maintenance, and scrutiny of all locations at our site. Health and Safety checks and site security will form a regular aspect of the weekly programme

Please see the Job Description to understand more about the role and to see if it’s the ideal opportunity for you.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 07/09/2026 @ 9am

Proposed Interview Date: 14/09/2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

The Royal Geographical Society (with the Institute of British Geographers) is seeking to appoint an Expeditions & Fieldwork Officer.

Expeditions & Fieldwork Officer
Department: Director’s Office
Responsible to: Expeditions & Fieldwork Manager
Location: South Kensington, London SW7
Hours: Full Time. 35 hour working week
Contract: Permanent
Salary: £30,295 to £32,930 per annum depending on experience and qualifications.

About Us:

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

About You and the Role:

The Expeditions & Fieldwork Officer will join a specialised team at a time of transition and growth, helping to expand the Society's capacity to support expedition and fieldwork practitioners and reinforce its position as an international leader in geographical exploration.

Drawing upon first-hand experience of expeditions or field research, the post holder will support the delivery of the Society's advice, information, training and outreach activities. They will act as a key point of contact for the exploration community, assisting with enquiries, maintaining specialist information resources and contributing to the development of practical guidance and publications.

The role combines operational and administrative responsibilities with support for a wide range of public engagement activities. This includes producing the Society's monthly exploration community bulletin, helping to organise training for grant recipients, maintaining exploration directories and databases, creating digital resources, and supporting the delivery of events including the annual RGS Explore Weekend.

The successful candidate will bring experience of expeditions or fieldwork together with strong communication, organisational and digital skills. Working as part of a small, collaborative team, they will help ensure the Society's support for modern geographical exploration remains rigorous, accessible and impactful as the community continues to grow.

Salary and Benefits:

This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £30,295 to £32,930 per annum depending on experience and qualifications. The post is based in Kensington, London.

There are a range of benefits at the Society which include the following:

• Full time working week of 35-hours with core working hours between 10.00am-4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Free annual eye test.
• Free annual flu vaccination.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support

Applications must be received by 9.30am on Monday 14 September.
Interviews are planned to take place on Wednesday 30 September.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society aims to be an equal opportunities employer. We strongly encourage applicants from those traditionally underrepresented in the geographical discipline.

Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

No agencies please.

Help people across Sefton access the advice they need

Citizens Advice Sefton is looking for an experienced adviser to join our welfare benefits team, providing high-quality advice and support to people across Sefton.

You will advise clients on welfare benefits, Universal Credit, debt and wider social welfare issues, working from our offices and outreach locations including  community venues, job centres and mental health settings. You should have recent benefits advice experience, strong communication and advocacy skills, the ability to manage a busy workload, and a commitment to equality, diversity and the aims of Citizens Advice.

What we offer to our staff

You’ll join a team committed to tackling poverty and social injustice, with 28 days annual leave plus bank holidays, ongoing training, a Cycle to Work scheme and a 7% employer pension contribution.

As users of the Disability Confident scheme, we guarantee to interview all 
disabled applicants who meet the minimum essential criteria for the vacancy. We welcome applicants from diverse backgrounds, including the LGBT+ community and ethnically diverse backgrounds.

Please note: Closing date for applications: Wednesday 9th September 2026

Interviews: w/c 14th September

Immigration Caseworker
Hours: 3 days per week (21 hrs)
Salary range: £16,500-18,456 pro rata (£27,500-£30,670 FTE)
Place of work: Hybrid
Benefits: 
• Flexible and hybrid working arrangements.
• Training and professional development opportunities.
• Study leave to support accreditation progression.
• The opportunity to make a meaningful difference to the lives of refugees, asylum seekers and migrants.
• Supportive working environment within a small and committed charity.

About us

Wanstead and Woodford Migrant Support provides immigration advice and practical support to refugees, asylum seekers and migrants across North East London and Essex. We are a small charity committed to ensuring that people can access high quality advice, support and advocacy regardless of their circumstances.

About the role

We are seeking a qualified Immigration Caseworker to join our growing service. This is an exciting opportunity to work within a small and supportive organisation delivering high-quality immigration advice and casework to migrants, refugees and asylum seekers.

The role is primarily home-based, with attendance required at outreach locations, meetings and occasional events. The successful candidate will manage their own caseload, provide immigration advice within their accreditation level and contribute to the development of the charity's advice service.

Applicants

Applicants must hold IAA Level 1 or Level 2 accreditation (or IAAS equivalent). Candidates holding Level 1 accreditation will be expected to work towards Level 2 accreditation within an agreed timeframe. Appropriate supervision, training and study leave will be provided to support progression. Salary progression will be linked to the achievement of higher accreditation levels in accordance with the charity's pay structure.

How to apply

Please click on the link below.  You will be asked to answer three questions and upload your CV.  The closing deadline is 25 September.

Remote (Surrey and surrounding areas) | 18 – 24 hours

£27,500 pro rata | Flexible working | Real impact

Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?

At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.

In this role, you’ll:

• Support families one-to-one and in groups, both pre- and post-bereavement
• Hold meaningful (and sometimes tough) conversations with warmth and sensitivity
• Help children feel less alone in their grief, and families feel more connected
• Contribute to our PIECES group programme, helpline, and referral process

This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.

We’re looking for someone who brings:

• A warm, person-centred approach
• Experience working with children and families
• Emotional resilience and a strong sense of purpose
• The ability to travel across Surrey and attend some evening/weekend sessions

We offer:

• Flexible working
• TOIL and supervision
• Ongoing training and personal growth
• A supportive, values-led team who genuinely care

If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.

View our recruitment pack for more information including a full job description and person specification:

What you will do as part of our team

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a wel-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

This job empowers our automotive family to live their best life by being the first point of contact for individuals seeking support. The role provides high quality information, advice and guidance, helping individuals to identify solutions, access appropriate services to improve their wellbeing, and make a positive change in their lives through a person centred approach.

Job Overview

· Act as the first point of contact for individuals accessing Ben's services, delivering a professional, compassionate and person-centred experience.

· Identify needs, provide information, advice and guidance, and practical support across a range of wellbeing issues.

· Manage all enquiries, ensuring timely intervention, effective signposting and referrals to internal and external services.

· Identify when urgent/critical intervention is required following SASH or Safeguarding processes.

· Work collaboratively with colleagues and partner organisations to ensure individuals receive coordinated and impactful support.

Key responsibilities:

· Deliver high-quality information, advice and guidance (IAG) that enables individuals to make informed decisions and access appropriate support.

· Conduct thorough, person-centred assessments, identifying risks, vulnerabilities and safeguarding concerns where appropriate.

· Manage enquiries effectively, ensuring support is delivered within agreed service standards and timescales.

· Maintain accurate, timely and confidential records on Ben's CRM system.

· Provide effective referrals and handovers to Case Management, Specialist Services and external partner organisations.

· Refer / signpost individuals where relevant to access welfare benefits, statutory services, financial assistance and community-based resources.

· To keep abreast of changes in legislation of Welfare Benefits and Statutory Provisions.

· Promote safeguarding best practice in line with Ben’s Safeguarding and Suicide and self-harm policies at all times,

· Build and maintain positive relationships with referral partners, external agencies and stakeholders.

· Contribute to service development through sharing feedback, identifying trends and suggesting improvements.

·  Support the delivery of excellent customer service, ensuring every interaction is professional, empathetic and responsive.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

Job Specific Competencies

Technical knowledge:

· Understanding of Information, Advice and Guidance (IAG) principles and practice.

· Understanding of statutory services and community support provision.

· Knowledge of safeguarding legislation and best practice relating to vulnerable adults and children.

· Experience using CRM systems and maintaining accurate case records.

· Good understanding of data protection, confidentiality and GDPR requirements.

· Proficient in Microsoft Office applications and digital working practices.

Skills:

· Excellent communication, listening and interpersonal skills.

· Ability to manage a varied workload and prioritise competing demands.

· Strong problem-solving and decision-making abilities.

· Strong organisational and time-management skills.

· Ability to build effective relationships with individuals, colleagues and external stakeholders.

· Resilient, empathetic and customer focused.

Qualifications required:

· Level 2 Information, Advice and Guidance qualification or willingness to work towards.

· GCSE (or equivalent) English and Mathematics.

· Commitment to ongoing professional development.

Experience required

Essential:

· Experience working in a customer service, helpline or support environment.

· Experience working within community support, social care, welfare, advice or guidance services.

· Experience supporting individuals using a person-centred approach.

· Knowledge and experience of safeguarding vulnerable adults and children.

· Experience of working with confidential and sensitive information.

· Experience using case management or CRM systems.

Desirable:

· Experience working within a charity, health and wellbeing, social care or not-for-profit environment. .

· Experience managing your own caseload in a holistic manner

· Experience of completing needs assessments

· Understanding of welfare benefits and statutory support services.

· Experience developing relationships with partner agencies and external stakeholders.

This job is suitable for someone who…

· Shares our ambition to save the lives of our automotive family, with a passion and commitment to using data and insights to make a positive difference to people’s lives

· Is proactive and enjoys interacting with people. 

· Has values which align with the organisations core values and is committed to upholding high standards of integrity and accountability.

· Is passionate about people and their importance in making an organisation successful.

· Has empathy with Ben’s mission, vision and values.

· Can be supportive and inclusive to all team members in Life Coaching and the wider team at Ben.

· Is professional, supportive, and inclusive to all individuals accessing support.

· Can hold appropriate professional boundaries.

· Will engage with continuous professional development and maintain professional registration or membership (when applicable), to improve knowledge, develop self-awareness and enhance professional skills.

· Seeks to enhance and continuously improve self and the services we provide.

· Is flexibility and be adaptable.

· Is conscientious and motivated to deliver to deadlines.

· Is creative and take a solution focused approach.

· Is open and honest and demonstrate integrity.

· Has a desire to help and support others.

· Is approachable.

· Is passionate about the services we deliver.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications.