Community Fundraising Assistant Jobs in Central London, Greater London

Location: remote – home
Hours of Work: 18.75 hours (including weekends, evenings and bank holidays)
Contract: permanent, full time
Salary: £12,230 per annum (£24,467 FTE)
Closing date: Wednesday 30th October at 11.59pm

Annual Leave: 33 days (plus eight bank holidays pro rata)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

We are excited to announce an opportunity for a passionate Fundraising Community Coordinator to join our virtual events team. You will play a crucial part in managing the Facebook Groups for our events, ensuring an exceptional experience for our dedicated supporters.

As the Fundraising Community Coordinator you will be responsible for posting on our Facebook Groups, supporting the Virtual Events Assistant to create engaging content that will inspire and uplift our supporters, driving positive interactions within the community. You will actively engage with supporter posts, promptly responding to inquiries, and extend warm welcomes to new members. You will also assist with the development of the supporter experience, including helping to improve fundraising resources, creating FAQ’s and gathering compelling case studies to further drive support. Additionally, you will provide administrative support to the whole team, acknowledging donations, and offering an exceptional experience to our event supporters via phone, email and Facebook, becoming a Facebook fundraising expert.

To succeed in this role will have a proven track record of building positive relationships, networking, and delivering exceptional customer service. You will have experience of following processes and have strong organisational and planning skills. Experience in managing Facebook groups and utilising databases will be highly beneficial. Above all, we are seeking a candidate with an adaptable and proactive “can-do” attitude.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

Bain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

Thanks to the generosity of our supporters vital life changing, life-saving neurological research can be funded.

We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research.  This is a new role.  As a small and ambitious charity, we are seeking someone who is keen to join a growing team and develop their skills and career within a vibrant, positive organisation.

The role

Reporting to the Events and Community Fundraising Manager, you will play a crucial role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.

Whilst this role is primarily providing administrative support for our fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity.

The successful candidate will need to be a good team player, able to work independently, flexible, hardworking and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.

Responsibilities

In this position, you will:

· Be the primary contact point with our supporters and fundraisers to provide excellent customer care

· Answer general public and supporter enquiries that come in by telephone, email and mail in a way that makes them feel important and valued regardless of the nature of their enquiry

· Ensure all fundraising income (cash, cheques online platform donations) is processed and recorded correctly onto the Donorfy database, and thanked in a timely manner

· Record as necessary enquiries, correspondence and responses on Donorfy

· Be the primary point of contact for our challenge events and community fundraisers. Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed

· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge events.  This will include assisting with event administration, answering telephone calls, responding to emails, thanking participants, processing donations, sending materials to participants and updating records on Donorfy

· Monitor our general email inboxes and respond to all enquiries in a timely manner

· Monitor Social Media and assist with providing content and responding to any enquires that come through these mediums

· Be responsible for ensuring stock control is monitored, both at the office and at our fulfilment house

· Appeal support: this may include contributing to content and will include monitoring schedules and deadlines

· Liaise with our fulfilment house and/or other suppliers, where necessary

· Liaise with finance as required

Person specification

 You will be keen to develop your existing skills and to learn and absorb new skills.  You will be methodical and well organised and provide careful attention to detail

It is essential that you have the following skills:

· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone

· Time management – you must be able to effectively manage your time and workload

· Attention to detail -  you must be able to consistently produce accurate work

· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint

· Familiarity with the use of social media

It is desirable that you have the following skills:

· Familiarity with CRM and/or database

Knowledge

It is desirable that you have the following knowledge:

· Knowledge of fundraising principles and practices

This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties that fall reasonably within this role. There may be occasions where you will be required to work evenings and weekends at events.

This is a description of the job as it is presently constituted.  It is BRUK practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required. 

Location: Either in one of our global offices (Bristol or London - UK, Kenya, Madagascar, Belize, Indonesia, Timor-Leste, Senegal), or home-based within countries where Blue Ventures has administrative capacity (Tanzania)

Closing date for applications: 31st October 2024

Contract status: Global post, full-time

Start date: As soon as possible

Contract duration: 1-year fixed-term contract

Remuneration: circa £23,700 gross per annum (UK); circa Ksh780,000 gross per annum (Kenya); circa MGA 9,600,000 net per annum (Madagascar); circa BZD 20,400 gross per annum (Belize); circa IDR 77,293,000 gross per annum (Indonesia); circa USD 4,060 gross per annum (Timor-Leste); circa XOF 3,240,000 gross per annum (Senegal); circa TZS 11,176,000 gross per annum (Tanzania).

Salary Band: E2 

We rebuild tropical fisheries with coastal communities

Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally.

Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe. 

Summary job description

We are currently recruiting an administrative assistant to support our Donor Stewardship team to ensure effective grant management and fundraising delivery. This is an exciting opportunity to join an ambitious and growing team in a support function. Reporting to the Global Project Development Manager, this is a full-time role on a one-year fixed-term contract. The role will require working closely with overseas colleagues.

The successful candidate will be a motivated, proactive, and highly organised individual with excellent knowledge of administrative systems. You will demonstrate a proven track record through employment and/or volunteer experience of prioritisation, multi-tasking, flexibility, adaptability, and exceptional oral and written communication skills. You will thrive in dynamic, fast-paced, and ambitious environments and ideally have a proven track record in communicating effectively and professionally and managing competing priorities to meet deadlines reliably.

We are looking for an individual who is open to new ideas, embraces innovation, and can demonstrate experience building effective working relationships. Applications will be assessed based on candidates’ alignment with BV’s core values and mission to support human rights-based approaches to marine conservation and fisheries management.

Please see the attached job description for full details.

JOB DESCRIBTION

Job title: Executive Assistant to the CEO

Contract: Part time, 3 days/22.5 hours per week. Flexibility regarding working pattern: hours could be worked across 3 or 4 days in the week. Permanent contract.

Salary: £16,799 pro rata (£28,000 full time equivalent)

Manager: Gestalt Centre CEO

Location: Working in-person at the centre at London Kings Cross and remotely.

ABOUT THE JOB

Job Purpose 

We are looking for an exemplary people-oriented administrator to provide administrative support to the Gestalt Centre CEO and the workstreams she manages. An important role in the organisation, working with senior leadership and across teams, in a welcoming and supportive environment with opportunities to learn and grow on the job.

ABOUT US: THE GESTALT CENTRE

We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups, and organisations. We are a dynamic charity that runs, accommodates, and supports a number of counselling, psychotherapy, personal and professional development courses, and a range of therapeutic practices that enhance mental and psychological wellbeing.

As Gestalt Centre, our relationship with people who work for the centre starts from a place of trust. We see our structure as an organisational shape that we use to organise ourselves. What matters for us is how we all work together. We prioritise collaboration and ‘horizontal’ consultative decision making with individual and collective responsibility and accountability.

OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.

OUR PURPOSE is to promote the mental and psychological well-being of individuals, groups and organisations through Gestalt education, training and practice.

Gestalt is a life-changing approach to life, counselling, and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills and strengths.

JOB TITLE:                       Fundraising Acquisition Lead

SALARY:                       £30,000 pa – £40,000 pa (FTE) depending on skills and experience, (working 3 days per week with                                        Wednesday as a working day, pro rata salary £18,000 pa – £24,000 pa)

LOCATION:                   Home Working/London Office

HOURS OF WORK:      Part-time 21 hours per week

REPORTING TO:         Head of Fundraising

Are you a skilled fundraiser with a heart for the Christian community? Join Premier as the Fundraising Acquisition Lead!

Premier, Europe’s largest Christian Media organisation, is seeking a Fundraising Acquisition Lead to join us at a pivotal moment in our history. As the Fundraising Acquisition Lead, you will be at the forefront of attracting new donors to support our mission of helping people encounter God through media. Your expertise in strategic donor acquisition and innovative communication will be key to expanding Premier’s reach and impact, ensuring we continue to deliver content that inspires faith and engagement across our diverse media platforms.

Role Overview

• Play a key role in developing and executing Premier’s innovative donor strategy to attract new supporters.
• Plan journeys from initial contact to the first gift across multiple communication channels, automating communication where possible.
• Implement robust testing of acquisition strategies to continually refine and improve donor outreach efforts.
• Draft, edit or commission compelling messaging that brings people closer to the heart of Premier’s mission.
• Work closely with internal teams to support cohesive campaigns that enhance donor acquisition.

Why Join Premier?

• We offer a competitive salary
• Hybrid work
• Additional leave on your birthday
• Extra annual leave in addition to statutory
• Competitive sickness absence pay scheme
• Life Assurance scheme
• Employee Assistance with online GP scheme
• Working from home equipment allowance
• Eye care scheme

In addition to competitive pay and benefits, Premier offers:

• A great place to work, with people who support, encourage and look out for one another. You will love coming into work, both in person and virtually.
• Mission-driven work where you make a tangible impact by contributing to a mission that reaches millions worldwide.
• Dynamic team culture with a supportive, creative, and passionate team that values innovation and collaboration.
•  

Please note that the nature and/or context of the role means that an occupational requirement applies for the postholder to be Christian.

Ready to make a lasting Impact? Apply now!

Digital Communications Assistant
Salary:  £24,500 - £26,000 per annum
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week
Location: Hybrid / Hatfield / Flexible 

Join our friendly and supportive team to grow our digital communications and presence. If you’re a confident person who loves social media, is passionate about preventing youth homelessness, has great writing skills and creative ideas then we would love to hear from you. hyh offers great development opportunities in this role after 12-18 months of demonstrating your success.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

RESPONSIBLE FOR:

Creating, developing and evaluating hyh’s online and social media presence to engage supporters, stakeholders and the wider public and to maximise digital fundraising opportunities. The role also supports the development of digital content to support service delivery at the charity leading on public and internal comms.  

The Digital Communications Assistant will:

Contribute to hyh’s overall Fundraising & Communications strategy as a member of the Fundraising & Communications Team

Improve supporter acquisition and retention through digital channels, building engagement and loyalty.

Source, generate, edit, schedule and post written, visual, audio and video content that drives brand awareness, is shareable and encourages actions to generate income.

With guidance, deliver outstanding and innovative communications for different audiences and across multiple channels which align with hyh’s Comms plan.

Inspire, inform and motivate supporters to give to hyh as well as demonstrating the impact of their donations on beneficiaries. 

Learn to manage a calendar programme of social media and website activity.

After training, act as the first point of contact for social media and our website, responding appropriately and championing and signposting people to the work of hyh

Create and update content for hyh’s website

Develop and grow TikTok content which is engaging and educational, becoming hyh’s expert on this channel

Create digital materials to support the Fundraising team across all income generation streams with their activities and campaigns throughout the year.

Over time, act as a brand champion within hyh, promoting the use of social media and encouraging greater understanding of the website and social media channels

Keep abreast of new developments, trends and technologies, identifying and proposing new digital opportunities for hyh.

Understand, evaluate and circulate social media and website analytics.

Develop digital projects to support delivery of hyh’s services to support young people facing homelessness

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter or video no longer 3 minutes to share your skills and experience along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

Team: Fundraising

Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home

Duration: Permanent (with six months' probation)

Reporting to: Fundraising Manager – Events, Corporate and Community

Hours of work: 35 hours per week, Monday-Friday

Overview of the role

A key role in the fundraising team, responsible for providing stewardship and support to Glass Door’s event & community fundraisers, while supporting the Fundraising Manager to achieve the team’s income targets.

What you will do as part of our team

Community and Event Fundraising Support

• Build and maintain relationships with community and event fundraisers, ensuring they are supported before, during and after their events.
• Support on certain fundraising, cultivation and stewardship events, including the annual Sleep Out and the annual supporter thank you event.
• Draft copy for, update and create community and event fundraising pages on the Glass Door website and promotional emails which can be sent through the Glass Door mailing platform.
• Support with identifying new prospective community supporters and assist with the development and fulfilment of targeted approaches.
• Ensure all supporters are thanked in a timely manner after their event.
• Manage the Glass Door Christmas carol concert, working with the Communications team to promote and market the event.
• Work closely with the Communications team to:

- Encourage fundraisers to share their fundraising stories for inclusion on social media and our website.

- Plan and deliver any marketing, press and social media requirements for events

Other Fundraising Support

• Develop Glass Door’s schools giving programme, including designing engaging fundraising packs, writing successful charity of the year applications and delivering presentations and assemblies.
• Support on church fundraising, including delivering presentations to churches, attending fundraising events, promoting appeals and Glass Door events (e.g. Sleep Out) and liaising with church staff.
• Manage the process for soliciting, monitoring, thanking and recognising donations in kind, working with colleagues across the organisation.

Fundraising Administration

• Working with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in CRM database, banking cash, setting up Direct Debits, receiving in-kind donations and acknowledging/thanking donors via email or post.
• Create and update donor records on CRM, ensuring records are kept up to date, accurate and consistent at all times.
• Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and recognised code of practice.

Person Spec

We are seeking an energetic, personable and insightful individual with experience of managing complex events and developing positive, fruitful relationships with corporate and community fundraisers.

You will be a confident and friendly self-starter, who takes initiative to get things done.

Essential

Skills

• Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.
• Excellent organisational skills with strong attention to detail, especially record-keeping and electronic filing.
• Strong written English and numeracy skills.
• Good interpersonal and verbal communication skills, professional telephone manner.
• Enthusiastic, engaging manner, with the confidence to talk to fundraisers and supporters.
• Able to relate to and work with people from a range of backgrounds.
• Excellent time management skills; able to work proactively unsupervised and use own initiative.
• Able to forward plan and schedule workflows.
• A confident self-starter who will hit the ground running.

Functional Experience

• Experience of using a fundraising database to segment and select data, produce reports and analyse information.
• Understanding and demonstrable experience of the use of social media, JustGiving and other online fundraising tools and platforms.
• Experience of basic copywriting to produce fundraising letters and other materials.

Sector Experience

• Desirable- some experience of working within a housing, homelessness or service delivery setting.
• Understanding of the issues faced by our homeless guests and wider social welfare issues.

Job title: Fundraising and Legacy Administrator

Reports to: Individual Giving Manager

Salary: £15,900 per annum (£26,500 FTE)

Contract: 3 days (21 hours) per week, fixed term until end of December 2024

Location: Westminster, London 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Fundraising and Legacy Administrator to provide administrative support within the Individual Giving and Gifts in Wills team and ensure all daily tasks and objectives are met in collaboration with the Fundraising Administrator. 

This is an exciting role in our Fundraising team that will be responsible for the day-to-day management and coordination of the legacy administration, and for providing monthly legacy income forecasting reports. You will also support the Individual Giving & Gifts in Wills Manager in the implementation of the legacy marketing strategy, lead in the management of the charity database and lead in the processing of recording and thanking supporters for their donations. In addition to this, you will work closely with the finance team to ensure that all fundraising income is coded correctly and that regular Gift Aid payment runs are executed.

Please refer to the job description for further information. 

In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

1. Please tell us about your previous experience working in the charity sector (max. 100 words).

2. Please tell about your experience using a CRM database (max. 100 words).

3. Please tell us about your proven track record and passion for delivering outstanding customer service (max. 200 words).

We are committed to safeguarding and promoting the welfare of children. We require successful job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

The Down’s Syndrome Association (DSA) aims to create and develop the conditions that will enable people who have Down's syndrome to lead fulfilling and rewarding lives. We are seeking an organised and enthusiastic Fundraising Events Assistant to join our fundraising team. This role is perfect for someone interested in start a career in fundraising and want to learn and develop with the community and challenge events fundraising.

The successful candidate will support the Manager of fundraising events with all challenge events in the portfolio.  This includes the planning, organisation, marketing, delivery, recruitment and stewardship of participants and day to day administration for all DSA events.

We are hoping to recruit as soon as possible.

Contact Georgina Lamond to discuss the position and to apply with a CV. 

Main responsibilities:-

· Assist the Manager of Fundraising Events with future event plans and creating and building on our Community Fundraising offer.

· Assist in the sale of items from the shop- especially Christmas cards, socks and merchandise.

· Support and develop relationships with members, supporters who participate in events taking responsibility for the supporter journey; providing motivation and encouragement from start to finish to ensure they continue to support.

· Managing the Events Inbox; Replying to all enquiries coming into the inbox.

· Attend and participate in events as required.  This may involve occasional evening and weekend work, for which you will receive equal time back in lieu.

· Assist with the fundraising pages of the website ensuring copy is up to date and relevant and those events that require extra marketing are featured on the home page.

· Work closely with the Communications Team to develop promotional plans for each event maximising recruitment and exposure through our newsletter and social media platforms. 

·Provide support to your team members during particularly busy times (and vice versa) such as Down’s Syndrome Awareness Week.

· To undertake any other duties as required by the Manager of Fundraising Events that fall within the grade and remit of this post.

Person specifications:-

Qualifications: A level or equivalent qualification.

Essential

· Experience of working in a customer facing environment

· Proven ability to complete multiple tasks by managing own workload

· Experience of problem solving

· Ability to work collaboratively in a team

· Understanding of good customer service

· Excellent writing and proofreading skills

· Excellent communication skills

· Good organisational and administrative skills with attention to detail

· Good computer skills including using main Microsoft packages (word, excel, powerpoint) as well as experience with different IT systems

· A ‘can do’ positive and professional attitude that can flex and adapt to change and challenges

Desirable

· Sensitivity and understanding to the needs of people who have Down’s syndrome and their family members

· Experience of fundraising – in a professional or personal way

· Good presentation skills

· Experience or understanding of using a CRM/Database

· Understanding of, or transferable skills in building relationships

· Ability to analyse information and draw conclusions

King’s College Hospital Charity is dedicated to supporting life-changing care at King’s College Hospital NHS Foundation Trust. We’re here to help King’s go beyond what the NHS can provide to meet the needs of current and future patients.

We make the best care possible by raising money for cutting-edge equipment and facilities, innovative research and pioneering treatment, pushing boundaries, transforming clinical services and finding new ways to improve how people experience King's hospitals.

The Senior Fundraising Operations Officer will lead on a number of weekly and monthly data import processes, ensuring income and supporter contact data is loaded accurately onto the CRM system.

The successful candidate will work closely with the Database Manager in the management and development of the Charity CRM database, championing its use across fundraising and identifying opportunities for system development. They will also work with colleagues across fundraising and communications to support the selection of data for marketing campaigns.

Key tasks

• Lead on the import of both online and offline income streams, investigating and resolving anomalies.
• Undertake data marketing selections, in conjunction with the Database Manager, liaising with fundraising colleagues on selection criteria.
• Work with the Database Manager to provide effective database and operational support to end users.
• Undertake all aspects of the Supporter Services Assistant role on days when they are not in the office, ensuring supporter enquiries are responded to, income processed twice weekly and donations thanked.
• Work with the Database Manager to develop and continuously improve database reporting across both Charity CRM and Power BI in support of the fundraising and communications operational plan.

About you

You will have:

• A highly organised, and thorough approach to work with meticulous attention to detail 
• The ability to see projects through from start to finish managing time and tasks effectively 
• The ability to multi-task, managing a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks 
• Excellent interpersonal skills 
• The ability to work on own initiative without supervision
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook
• Ability to communicate effectively, both orally and in writing 
• A team-building approach, coupled with discretion and a supportive style
• Experience in working with Customer Relationship Management (CRM) databases
• Experience in using Advanced Microsoft Office packages, particularly Excel, Word, and SharePoint
• Experience in undertaking data selections for marketing mailings
• Experience in data import protocols - extracting data and transforming it ready for import.

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life. To apply, please submit your CV and a cover letter of no more than two pages on setting out how you meet the criteria via the Charity website by Tuesday 22nd October at 23:59:59.

Stage 1 phone call will take place either Wednesday 23rd or Friday 25th October. Interviews will take place Monday 28th October.

We have an exciting new opportunity at CEME for an Engagement & Community Assistant role.

• Do you have previous office or administration experience?
• Are you located within a reasonable commute of Rainham, Essex? 

If this is something you are looking for and tick off all criteria then please apply along with a supporting statement (no longer than 2x A4 pages)

stating why we should hire you and skills and experience you will bring with you to the role.

Please check out the recruitment pack for further information

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to independently manage and deliver a series of high standard direct marketing campaigns to recruit new donors, communicate with existing donors, and generate agreed income for Battersea through a variety of warm and cold marketing channels such as direct mail, print media, and digital promotion. This role will manage Battersea’s raffle product and campaigns associated with it.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

What we can offer you: 

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include: 

- 28 days of annual leave (plus 8 days paid public holidays) per year 
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution 
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year. 
- Annual interest-free season ticket loans 

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more. 

Our hybrid working model: 

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together. 

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.   

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us. 

Closing date: 23rd October 2024
Interview date(s): w/c 28th October 2024 (1st round); w/c 4th November 2024 (2nd round)
Start date: ASAP

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. 

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

Salary: £20,570 - £24,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Salary: £28,216.60 per annum, pro-rated

Location: Flexible, including home working

Contract: Fixed term contract ending April 2025, 6-month fixed term contract – we are looking for someone to start in the role by Wednesday the 6th of November please specify this on your application if you can start in post by this date.

Hours: Full time 37.5 hours per week

Interview date:  Friday the 25th of October

Closing date: Monday the 21st of October at 11:30pm 

Are you a positive and open-minded individual who has great time management and organisational skills, enjoys communicating with a variety of people and is keen to learn and develop a career in fundraising?

Then join Shelter as a Community & Events Assistant and you could soon be part of our welcoming and supportive Supporter Experience team.

About the role

The main objectives of this role will be to provide excellent supporter care to Shelter’s fundraisers, which will involve building relationships and giving fundraising and event support and advice and providing efficient administrative support to the department. We want to give you scope to grow into a confident and successful fundraiser, so you will receive training and provide supporter care and admin support across a variety of community & events activities, events and products across all three teams.

About you

Communicating with a variety of people: you will enjoy communicating with people in a variety of different ways, over the phone, face to face, by email, letter and over social media channels.

Time management & organisation: there’s a lot to do, particularly when we have fundraising products live and during the busy winter fundraising period, so it’s important to be able to manage your time well. The team has a really positive collective attitude to helping you do this, and they will suggest different tools and methods to stay on top of your work. But your being organised from the get-go is important.

Attention to detail: in all tasks, you will need to have a good eye for detail to make sure work is completed with a high level of accuracy.

Proactive: there are many activities to get involved with at Shelter, so being proactive ensures you get as much from your role as possible. Within your role you need to take initiative in setting up meetings, asking questions and suggesting/trying new ideas. Beyond this, taking advantage of volunteering in our shops or at events, and visiting local Shelter Hubs, is a great way to understand the cause and sector.

Willingness to be busy: everyone in the team has lots to do and has a range of responsibilities across different areas. To be successful in this role, you need to be willing to be busy during the working day and enjoy the variety this brings.

Flexibility: as this role will support work across the wider Community & Events team throughout the year, it is vital that the successful candidate is adaptable and willing to get stuck into different activities when needed. There will be occasional evening and weekend work to support events, for which time off in lieu will be given.

Positive attitude to learning: one of the most important aspects of the job is being positive and willing to learn. Being open-minded and keen to find solutions to problems is essential.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Supporter Experience team at Shelter exists to provide expert stewardship to build deep long-term relationships, enhancing the supporter experience to drive income now and increase lifetime values. We ensure supporters feel valued and appreciated by Shelter and understand the impact of their support. We’re part of a wider Community & Events team that sits within an Income Generation directorate.

Together, we look after a wide variety of fundraising activities to help fund our mission to ensure a safe home for all. Your team are welcoming and supportive, we work hard but try to have a lot of fun as well. Your line manager will be there to support you and encourage your personal development and you’ll have the opportunity to progress within the Community & Events team and beyond.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a one-page expression of interest confirming you can start in post for the date required. The expression of interest should be relevant to the points in the ‘About You’ section of the job description attached to this advert.

Any applications submitted without an expression of interest will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.