Community Engagement Manager Jobs

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

We are looking for a talented professional with a strong understanding of CRM and digital systems and a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing critical support to all our teams as well as maintaining and developing our cross-organisation systems.

You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and working with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects. The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice.

You will be responsible for our other cross-organisational digital systems, including our office and file storage platforms, data warehouse, visualisation, and ETL tools, website analytics, and Digital Asset Management system, as well as providing support for our Finance and HR systems, including providing training to staff and answering any questions related to these systems. You will collaborate closely with our Communications team, for example around website and social media analytics and reviewing the progress of the social media strategy. From time to time you may also be asked to provide support or advice to our portfolio charities. The role will also be responsible for helping to drive adoption of GenAI across Impetus.

As the sole technical and digital specialist role at Impetus, this position requires a collaborative individual who can work across diverse teams while also operating independently with a high level of autonomy. You will take ownership of CRM and systems for a dynamic, inquisitive, and growing organisation, helping to drive its growth and impact.

Key responsibilities

CRM:

• Own the development and administration of our Salesforce system.
• Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training.
• Manage the relationship with our Salesforce support partner to leverage additional administration, and development project, resource.
• Ensure data quality and integrity within Salesforce.
• Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce. 
• Evaluate technical solutions in terms of meeting business requirements. 
• Develop reporting within Salesforce. 
• Answer staff queries and ad hoc requests.

Systems Management:

• Administer, maintain, and develop core organisational systems, including our office and file storage platforms, data visualisation and ETL tools, website analytics, Digital Asset Management system, and Finance and HR systems.
• Ensure effective knowledge management across our internal systems.
• Provide support to staff on these systems, including training, and answering any queries and ad hoc requests.
• Lead the development of the visualisation of core organisational and team data, as well as managing the underlying data.
• Maintain and develop our data warehouse.
• Collaborate with our outsourced IT partner to ensure the availability, resilient operation, and development of our systems.
• Aid the development of a culture of data literacy and data-driven decision-making across Impetus.

Person specification

Essential:

• Advanced knowledge of, and significant experience with, Salesforce development in a professional context.
• Experience around ensuring compliance with GDPR and cybersecurity frameworks e.g. CyberEssentials.
• Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development.
• Experience working with agencies and partners.
• Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities.
• A proactive and solutions focussed approach.
• Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences.
• Strong project management skills.
• Ability to work independently and use initiative to manage a busy and varied workload.
• Strong attention to detail with a clear and diligent working approach. 
• Experience with MS Office suite.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Desirable:

• Salesforce certification.
• Knowledge of and experience with some of our other core systems:
  • PowerBI (or similar visualisation tools)
  • Google Analytics
  • Snowflake (or similar data warehouses)
  • Fivetran (or similar ETL tools)
  • Xero (or similar Finance tools)
  • Canto  (or similar Digital Asset Management systems)
• Knowledge of T-SQL.
• Experience with cross-system automation tools e.g. Zapier, Power Automate.
• Experience in delivering cross-organisational training.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 15 April 2025.

Interviews

First round interviews will take place: 23 April 2025.

Second round interviews will take place: 30 April 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Join a team that is changing places and changing lives.

Groundwork is the community charity with a green heart. We believe that big global issues – the economy, the environment – have a big local impact. Groundwork operates throughout the UK helping communities find practical solutions to the challenges they face.

Project Officer (Peterborough and Cambridgeshire) 

Salary: £26,508 to £28,327 depending on experience

Location:  Peterborough and Cambridgeshire area with some remote working available

Hours: The role is full time (part time hours can be considered 22.5 – 30 hours per week)

Groundwork has a range of exciting opportunities and we are seeking a highly motivated individual with a passion for engaging communities, supporting people to learn and improving the environment to help drive our programmes forward.

We are recruiting for a project officer role in Cambridgeshire and Peterborough to join our Communities team. The successful candidate will help us deliver an exciting and wide range of practical training and skills programmes alongside community and education projects across the county. 

You will have the ability to recruit, engage with and train a range of volunteers and will be responsible for overseeing the practical landscaping work and the delivery and assessment of Level 1 City & Guilds qualifications. You will also deliver a wider range of community and education focussed environmental projects alongside the wider team.

You will require strong communication and organising skills and will be leading practical tasks.  You will be working with different community groups particularly vulnerable people as well as co-ordinating with local partner organisations. 

There is ample scope for innovation and we’ll make sure you’re given all the support and guidance you need to really take your career forward.

Groundwork East is an equal opportunities employer and welcomes applications from all members of the community.

Appointment to this role is subject to an enhanced record check through the Disclosure and Barring Service (DBS).

Swansea City AFC Foundation are seeking a Fundraising Manager to join their team.

Our Mission is to use Swansea City AFC as a force for positive change within our communities, creating the conditions needed for communities to flourish. 

Our Vision - Improving our Communities through the power of ‘The Swans’.

The Fundraising Manager is responsible for generating grants and funding from Local, National and UK Charitable Giving Organisations & Funding Bodies to promote our following projects:

As the charitable arm of the football club, we strive to inspire and engage people from all backgrounds from across South-West Wales. 

You will have experience of implementing fundraising and delivering growth cultivating relationships with partners and key stakeholders.

•As a member of our senior team, you will contribute to the strategic leadership of the organisation, to ensure the achievement of our goals and deliver maximum impact for our service users.

•We’re interested in your potential and want to build a strong high-performing team full of complementary experiences. We’re looking for the best candidates so we’re happy to talk flexible working to suit your circumstances.

We are looking for a talented and enthusiastic individual to generate income for the Olive Tree Cancer Support Group through community and corporate fundraising, principally in Crawley and Horsham and surrounding areas.  This will involve planning and implementing a community and corporate fundraising strategy, engaging with individual donors, community organisations and corporate sponsors to generate a significant level of income to agreed targets and working with the wider team to advance the goals of the organisation.

This is an exciting opportunity for an experienced community and corporate fundraiser who is confident and capable in taking the lead on this key strand of our fundraising stream.  You will be managed by the Centre Manager and supported by the Trustees and will have autonomy on leading on individual donors, community and corporate events and partnerships.

About you:

The ideal candidate will have proven experience of building relationships in a fundraising role, across a variety of audiences resulting in increased income generation.  You will have excellent communication and presentation skills coupled with an ability to inspire and motivate others and engage compassionately with service users.

You will need excellent organisational skills with a good understanding of fundraising targets, as well as strategic thinking ability in combination with good problem-solving skills.  You must be a team player, with a mature, credible and conscientious approach, as you will be part of a small team, working with vulnerable service users, in a key role for the organisation.  You will also be required to assist in day-to-day operations at the Centre.

The flexibility and willingness to work several evenings and weekend days throughout the year and ability to travel independently is essential for this role.

What we’re looking for and main responsibilities:

• Experience working within a charitable environment.

• Ability to lead the strategic and operational management specific to the Olive Tree community and corporate fundraising functions to help deliver agreed income targets.

• Ability to act as an ambassador and build and maintain relationships with individual donors, community organisations and community partners to maximise donations.

• Stewardship of existing and introduction of new corporate relationships, including giving presentations, identifying sponsorship opportunities and supporting at corporate events, to enhance revenue streams.

• Ability to develop legacy fundraising in a sensitive manner.

• Oversight and management of all marketing and fundraising materials for community and corporate events.

• Recruitment and management of fundraising volunteers to assist at events.

• Tracking and recording of income for reporting purposes.

• Liaison with the Communications Administrator to generate fundraising income and boost levels of engagement amongst key audiences.

• Assisting the team with general enquiries and operational matters as required.

• Work onsite as the default mode of work with a degree of flexibility for the right candidate.  Usually based in our Horsham Centre but occasionally working in our Crawley Centre.

• Excellent Microsoft Office knowledge and skills.

We are seeking someone with a mix of skills: an individual with proven community fundraising experience, excellent relationship-building abilities and a crafter of persuasive and powerful content that resonates with a variety of stakeholders.

You’ll be joining Brigstowe at an exciting time as we aim to build on the fundraising growth and development from recent years. Can you help us to deliver compelling communications while moving our income generation to the next level? 

Your role 

You’ll be securing financial support for Brigstowe from individuals while simultaneously raising its profile among stakeholders through strategic communications and marketing efforts. This work includes:   

1. Building relationships with community groups and corporate organisations, managing individual giving through the ‘Friends of Brigstowe’ programme, organising fundraising events and providing supporter care.  

2. Developing and implementing marketing/comms strategies to promote Brigstowe’s work, producing branded materials (newsletters, reports, blogs, videos), overseeing our website and social media presence, and handling media relations.  

About you 

You’ll have a proven track record in community fundraising, with a good understanding of stewardship that converts supporters into champions.

Creative and proactive, your previous marketing and PR expertise will bring compelling stories to life across various platforms, enabling us to connect with a diverse range of stakeholders. You’ll be someone who networks comfortably and spots opportunities others might miss. You’ll be resilient, self-motivated, and be meticulous with a strong eye for detail and fantastic planning skills. 

You’ll be someone who can commit to working within Brigstowe’s service delivery ethos of respect, empowerment and inclusion. 

About us 

Brigstowe supports anyone living with or affected by HIV in Bristol and the surrounding areas. We offer a comprehensive and holistic range of services including advice and support, a peer support group and peer mentoring. 

We pride ourselves on treating our clients with respect and dignity, with the highest regard for confidentiality. We work hard to ensure that our award-winning services are accessible, person-centred, non-judgemental, professional and of a high quality at all times. 

As well as joining a collaborative, supportive, motivated and dynamic team, you will receive:  

• 26 days holiday per year plus bank holidays (pro rata) 

• 6% pension contribution    

• Ongoing training and development opportunities   

• Regular one-to-one supervision 

• Flexible/remote working options available on discussion with line manager (some office working is required) 

• Cycle to work scheme

Closing date:   Midday Wednesday April 30th

Interview date:   Wednesday May 7th at The Old Coop, Ground Floor, 40-42 Chelsea Rd, Bristol, BS5 6AF  

How to Apply:   

Please fill in the Application Form outlining your reasons for applying and how your skills and experience fit the person specification. All applications will be scored using the person specification and therefore applicants who provide clear examples to evidence their skills and experience are more likely to be offered an interview.   Brigstowe values the experience and diversity of individuals and therefore invites you to also use general life experience when evidencing your abilities and experience against the person specification. 

Please also complete our Required Information Form and Equal Opportunities Form. 

If you would like more information on this role, please see our website.

Brigstowe is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applicants with the appropriate skills of any background or identity, or those identifying as having a disability.    We seek a diverse workforce which is representative of the clients we serve, and we strongly encourage applications from people of African or Caribbean heritage as they are currently under-represented in our staff team. We also encourage applications from people living with HIV.  Any applicants who let us know that they are from either of these two groups and who meet the essential criteria in the person specification will automatically be invited to interview.  

About Ataxia UK 

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation.  

About the Role   

You will be joining at an exciting time for Ataxia UK as we enter our 60th anniversary year.

Responsible for the communications officer as well as a range of external suppliers, you will lead the day-to-day communications function as a key member of the Fundraising & Communications department. Working closely with the new Director of Fundraising & Communications, you will have the opportunity to help shape Ataxia UK’s new communications and brand strategy. You will work closely with the Director and Managers from the Fundraising team to engage and cultivate our network of Friends and volunteers, celebrity ambassadors, donors and fundraisers through dynamic marketing and communications assets and materials.

Ataxia UK operates a hybrid- working policy, with full time staff working 5 days a week expected to work from our offices in Highgate a minimum of 2 days a week. This is adjusted to 1 day per week for part time. 

About you 

You will be a creative and dedicated communications professional looking for a new challenge and excited by the opportunity to help shape our new strategy. You will be someone who thrives in a project-management environment, as comfortable learning as you are leading, and able to work both independently and closely with colleagues and external suppliers.

Organised and details-focused, you are confident using data to help steer and focus our communications outputs. You will have a keen understanding of how the role can support our fundraising and you will have experience working closely with fundraising teams or on income-generating projects or events.  As curator of our brand and messaging, you will have the skills and experience to ensure we positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia. 

Benefits of working for us. 

• 25 days annual leave (rising to 30 with a length of service)

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Cycle to work scheme 

• Training and development opportunities 

• Extra day of annual leave for your birthday 

• Accredited Living Wage Employer 

• Staff travel loans – 3 months pass 

PLEASE DOWNLOAD OUR FULL JOB DESCRIPTION!

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for the coordination, development and implementation of strategic training policy across the Army Cadets.

We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to the team and lead on the training governance, strategic policy, and implementation of training requirements across both our volunteer staff and employed workforce.

This role is key to ensuring Army Cadets training meets the governance requirements of the MOD, and follows required process and procedure, whilst forging its own dynamic and flexible youth training policies to meet the needs of a modern youth organisation.

This position is a permanent full-time post (40 hours per week) which will be office based in Cadets Branch, HQ Regional Command in Aldershot, however significant homeworking will be permitted.  The starting salary for the post will be £32,600 per annum.

Essential Skills

· Experience of delivering strategic training policy for a large organisation

· Risk Management or Safety qualifications.

· Experience in delivering training.

· Demonstrable success in establishing effective working relationships across a range of organisations.

· Excellent written and verbal communication skills, effective interpersonal skills, and emotional intelligence.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please upload a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 27th April 2025. Please note, AI should not be used to produce either the covering letter or CV.

Interviews will be held (virtually) during the week commencing Monday 5th May 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please note that previous applicants need not apply.

We are seeking a compassionate and dynamic leader to bring their experience and skills into the new role of Centre Manager/Charity Leader at St Christopher’s Community Centre, helping us build community, hope and opportunity.

The Centre Manager/Charity Leader will be responsible for the day-to-day leadership of all aspects of St Christopher’s Community Centre. St Christopher’s Community Centre is the new name for the recently combined work of the Family Centre and the Good Neighbours Project at St Christopher’s. Located at the heart of the Holmewood estate, we operate throughout the week with a varied offer of activities and support services for older people, parents with babies and toddlers and youth and children’s work. With an average weekly footfall of over 400 local people and a history stretching back over 30 years, we are a well-respected organisation at the heart of our community. In the midst of a time of change, this new role is an exciting opportunity for someone to take the organisation forward into the future.

The Job Pack including the Job Description and Person Specification is available using the 'Apply now' link below. Application is by CV and Letter of Application - full details are within the Job pack

The closing date for applications is the 12 noon on Thursday 24 April 2025

Interviews will take place on Thursday 8th May

If you would like to have a conversation about the role and/or visit the project before applying, please use the contact details in the Job Pack to arrange this.

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley.

Nightingale House offers a warm and comfortable environment, with personalised care that centralises the needs of the residents, with on-site therapists, dieticians, and a wealth of activities for residents to enjoy.

The Role

Are you deeply driven to help others? Do you have the desire to do this in a creative and personal manner? Being an engagement lead may well be the job you have been looking for.

It is a human need to engage with the world and with each other in a meaningful way. But what does this engagement look like? There are as many answers to that question as there are people in the world. For those who are older and disabled it is a great challenge to maintain the relationships and activities that have supported them through life. As engagement leads at Hammerson House it is our challenge to help them do so and, taking a person centred approach, results in a wide and ever shifting variety of activities and individual interventions for our residents. We are a large and innovative organisation that is always trying to develop new ways to foster community and connect our residents with what matters to them.

We are specifically looking for a new member of the team to work with our residents living with dementia and while this does present particular challenges the rewards are also particularly high.

This is a job of tremendous variety and possibilities and requires individuals who have the energy, people skills and logistical know-how to bring the right ideas to fruition. Experience of working in care is not a necessity and we would welcome candidates with a diverse range of people-facing experiences and those with creative backgrounds. Experience of supporting people with dementia or other neurological conditions would be desirable.

Hours

Full Time – 37.5 hours per week

Salary

£30,000 per annum for the full time role

What is in it for you?

• A friendly, supportive, team working environment
• Subsidised staff canteens
• Training & development opportunities
• 25 days (plus bank holidays) annual leave, increasing over time
• Refer a friend bonus scheme (T&C Applied)
• Perkbox

Apply Now

If you meet the above requirements, we'd love to hear from you! It's also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.

Values

Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon a successful application. All applications will be handled individually, following our policy and organisational requirements. Please do not apply if you require sponsorship.

Diversity

We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Tinnitus UK is the UK’s only charity dedicated to tinnitus.

We want to see a world without tinnitus and have just launched an ambitious new 10-year plan setting out what we are going to do about finding cures and preventing people from getting tinnitus, where it is avoidable.

Today though, there are nearly 8 million people in the UK with tinnitus, with well over 1 million of them in or near crisis point. Whilst the majority of people end up being able to live well with tinnitus, the journey can be long, arduous and isolating with periods of significant impact. Care and support for people with tinnitus needs to improve and that’s one of the most important drivers of our new plan.

We are looking for a talented, creative and dedicated marketing professional to join our small but powerful team to help us deliver our new plan.

If you have experience of direct marketing and are looking for a busy, challenging, but rewarding role where you get to see the impact of your work on improving the lives of people with tinnitus, please get in touch.

This role is based in Sheffield and although we’re happy to discuss flexible/hybrid working, we would expect the majority of your time to be in the office with the team.

We will be actively recruiting so please apply as soon as you can. If you would like to find out more about the role, we would be happy to arrange an informal call.

As a Community Support Worker, you will work alongside the Community Hub Service Manager, providing frontline support to individuals and families who come to the Makery for help. This role requires proven experience in safeguarding, crisis intervention, and advocacy, as well as the ability to risk assess and respond appropriately to a range of situations.

Applications will not be considered without relevant Safeguarding experience and training, and proven track record of working in a community support role (not domicilary care)

Your responsibilities will include:

• Frontline Support & Safeguarding

• Providing immediate crisis support, signposting, and making referrals to specialist services.

• Acting as a Designated Safeguarding Lead (DSL), handling safeguarding concerns and ensuring individuals are safe.

• Conducting risk assessments to determine the most appropriate support for individuals.

• Offering mental health first aid, de-escalating crises, and providing practical guidance to those in distress.

• Having a strong understanding of MARAC (Multi-Agency Risk Assessment Conferences) and how they function, though referrals will be handled by the manager.

• Community Support & Advocacy

• Engaging with individuals facing issues such as homelessness, addiction, domestic abuse, bereavement, and mental health struggles.

• Providing information, advice, and guidance (IAG), helping individuals navigate support systems and access appropriate resources.

• Advocating on behalf of individuals to ensure they receive the help they need from local services.

• Working to break isolation and loneliness by offering time, conversation, and emotional support.

• Teamwork & Day-to-Day Responsibilities

• Working alongside the Community Hub Manager to ensure a smooth-running service.

• Supporting volunteers, engaging in community outreach, and building relationships with external organisations.

• Being hands-on in the hub, whether that’s making a cup of tea, preparing a meal, or simply offering a listening ear.

• Helping to maintain a safe, welcoming, and supportive environment for all visitors.

We are looking for a compassionate, experienced, and adaptable individual who:

• Has proven experience as a Designated Safeguarding Lead (DSL), including handling referrals and working with safeguarding protocols.

• Holds mental health first aid training and has strong knowledge of risk assessment and crisis intervention.

• Has direct experience working with individuals facing domestic abuse, addiction, homelessness, or mental health challenges.

• Understands information, advice, and guidance (IAG) and knows how to advocate for individuals in need.

• Has experience working in a community support setting with vulnerable individuals.

• Is a team player, willing to support colleagues, volunteers, and visitors in any way needed.

• Can remain calm and professional in unpredictable situations and respond appropriately.

• Has excellent communication and interpersonal skills, with a non-judgmental approach.

• Can work flexibly and adapt to the changing nature of the role.

Qualifications and Experience (Essential):

• Educational Background: Possession of an NVQ Level 3 or 4 in fields such as Mental Health, Community Work, Psychology, Youth Work, or other related disciplines.

• Safeguarding Certification: Holding a Level 3 or 4 Safeguarding certification, qualifying them to serve as a Designated Safeguarding Lead.

• Professional Experience: Demonstrated experience in community engagement, mental health support, or outreach work, specifically within community settings rather than traditional care environments.

• Skill Set: Proficiency in applying safeguarding measures, trauma-informed care approaches, and mental health support strategies.

• Community Engagement: Proven ability to support vulnerable individuals, engage effectively with diverse communities, and implement programs that promote mental well-being.

Why Join Us?

At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. You’ll work closely with a dedicated team, helping people who are often at their most vulnerable, and playing a key role in shaping a supportive, responsive, and community-led service.

If you have the experience, passion, and resilience for this role, we’d love to hear from you!

Llanelli Foodbank, operated by Myrtle House, is far more than a place where people collect emergency food parcels—it is a vital community lifeline, offering hope, dignity, and practical support to individuals and families experiencing hardship. As part of the Trussell network, we work tirelessly to ensure that no one in our community goes hungry.

Beyond food provision, Llanelli Foodbank connects people with essential services to help them move out of crisis. Through strong partnerships, dedicated volunteers, and a commitment to compassionate care, we support those in need by providing more than just meals—we offer a pathway to stability and hope for a better future.

About the Role

Llanelli Foodbank is seeking a Fundraising Officer—a passionate and motivated individual who can inspire local businesses, community groups, and individuals to contribute to the fight against food insecurity. Every pound raised means another meal on the table for a family in need, and this role is pivotal in securing the vital funding required to sustain and expand our services.

As our Fundraising Officer, you will:

• Build and maintain meaningful relationships with local businesses, donors, and sponsors.

• Develop creative fundraising campaigns that increase public donations by at least 50% within a year.

• Organise community initiatives and events that not only raise funds but also spread awareness of food poverty in Llanelli.

• Identify and apply for relevant grants and funding opportunities to support and grow the Foodbank’s impact.

• Track and report on fundraising efforts, ensuring transparency and continuous improvement.

This is a dynamic role that combines remote working with hands-on community engagement. Whether you’re networking with potential donors, running a fundraising event, or securing crucial grant funding, your efforts will directly contribute to the long-term fight against poverty in Llanelli.

Who We’re Looking For

The ideal candidate is an enthusiastic, self-motivated individual with a proven track record in fundraising. Strong communication skills, a talent for relationship-building, and an ability to engage and inspire diverse audiences are essential. You’ll need to be highly organised, proactive, and passionate about making a tangible difference in people’s lives.

Desirable qualifications and skills include:

• Experience in fundraising, community engagement, or business development.

• Knowledge of grant writing and reporting.

• Familiarity with the Fundraising Regulator’s Code of Practice.

• A valid driver’s license for travel across the community.

Why Join Us?

By joining Llanelli Foodbank, you become part of a dedicated team that changes lives daily. This role offers the opportunity to bring fresh ideas, make meaningful connections, and contribute to a movement that extends beyond food provision—we’re working towards long-term solutions to poverty and hardship in our community.

If you’re passionate about social justice and thrive on making connections, this is the perfect role for you.

About Us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.

Job Purpose:

The part-time Fundraising Manager, Major Gifts will play a critical role in advancing the mission of WAGGGS by managing and cultivating relationships with existing and prospective major donors. This position focuses on relationship cultivation and stewardship with the aim of increasing donor engagement and funds raised. The ideal candidate will be a donor-focused, enthusiastic, and results-driven professional with a passion for empowering girls and young women globally.

About You:

You will have experience managing and cultivating relationships with existing and prospective major donors. You will be focused on increasing donor engagement and funds raised. You will be a donor-focused, enthusiastic, and results-driven professional with a passion for empowering girls and young women globally.

Key Responsibilities:

1. New Donor Cultivation

2. Existing Donor Relationship Management

3. Stewardship and Reporting

4. Collaboration and Communication

5. Data Management

Applicants must have right to live and work in the UK and a minimum of 2 years experience working with High Net Worth Individuals.

Please refer to the attached Job Description for a detailed information about the role.

We have two permanent opportunities available.

Working as part of a small team, alongside an EDI funding manager and led by the Head of EDI Funding, you'll be located in the strategy implementation team within the Funding Strategy, Communications and Impact Directorate. Together we will develop EDI practice, tools, advice and guidance to support colleagues and the organisation to imbed deliverables and drive progress towards the new strategy commitments 'It starts with Community', ensuring the success of our Equity based approach, throughout the UK

Focussing your activity on grant-making processes and organisational performance, you will ensure delivery of our strategic EDI ambitions to deliver equitable and inclusive grant-making. You will use your great communication skills to engage colleagues and deliver EDI concepts and tools to support our funding priorities across decision making spaces. You will be able to analyse and interpret sensitive or complex information and data to identify key specific issues, barriers and developing trends. Collaborating with EDI leads, you will work Fund wide to ensure the delivery and progress towards the new strategy commitments via regular communications including written work, outreach, presenting and other means of engagement.

You will:

· Act as the key point of contact and resource for teams connecting and aligning EDI activity to the overall Fund EDI mission, facilitating consistency, common understanding and progression.

· Establish and coordinate resource to drive delivery and ensure appropriate monitoring and evaluation methods are employed for all EDI activities

· Map and collate learning on practice activity and identify key specific issues, barriers and developing trends via an equity, diversity and inclusion lens, collaborating with EDI leads where available.

· You will keep up to date with best practice, including legislative requirements and be committed to your own professional development, using this wider knowledge to improve and develop organisational knowledge.

· Ensure the consistent implementation of EDI initiatives in all funding portfolios, building positive connections and influencing effectively at all levels

· As part of a dispersed team, you can be based at any of our regional offices (with options for home-based hybrid working, as appropriate) across the UK, with an expectation of intermittent UK-wide travel

Interview Date: 15th and 16th April

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Informal conversations will be held between 1st and 4th of April.

Professional or lived understanding of issues relating Equity, Diversity and Inclusion

• Experience of delivering Equity, Diversity and Inclusion concepts in an organisational setting
• Detailed understanding of grant-making process, policies, and practice.
• Excellent communicator able to widely engage, connect and maintain  relationships
• Ability to work strategically and flexibly across diverse teams, to drive and deliver change

Desirable:

• Ability to analyse, interpret and present information to a range of audiences
• Understanding the policy and political differences across the UK
• Evidence of professional development in the Equality, Diversity and Inclusion

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)