Communication Manager Jobs in Manchester
TLC: Talk, Listen, Change are excited to be expanding their Therapeutic Wellbeing Team.
Are you an experienced Counsellor looking for a fulfilling role where you can make a difference? We’re seeking a skilled professional to join us and line manage our small team of passionate counsellors.
Working closely with the Therapeutic Wellbeing Service Manager your role will work to ensure delivery of a high-quality counselling service to children and young people that is trauma-informed ,ethical and supports key outcomes. Supporting the team of CYP counsellors and the wider counselling team to develop and maintain a safe, professional and accessible service.
You will also work with the Therapeutic Wellbeing Service Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.
The Role
Provide line management support to counsellors through regular one-to-ones, performance appraisals, team meetings, sickness and performance management.
You will oversee and manage weekly Triage Meetings to ensure referrals are processed quickly, needs-based assessments are completed and timely decisions around the best type of support are made, ensuring children and young people’s voices are central to the process.
You will carry a small case load of clients and monitor the delivery levels across the counselling team and pro-actively allocate cases to counsellors and emotional wellbeing workers in the most efficient way possible.
Contribute and support the Therapeutic Wellbeing Service Manager to produce high quality reports reporting back to commissioners/funders.
Work with the Therapeutic Wellbeing Management Team and wider TLC Teams to review, monitor and improve services, ensuring that the needs of the people receiving counselling are prioritised and their journey though the organisation is as smooth and uncomplicated as possible.
About you
Experience: 5+ years working with children and young people. You’ll be experienced in trauma-informed care.
Skills: Held previous line management, leadership or coaching responsibilities. Strong knowledge in safeguarding, risk assessment, and therapy frameworks. Great communication skills and the ability to work flexibly.
Qualifications: Level 4 or above qualification and registered with BACP/UKCP/HCPC.
If you're passionate about making a real difference and thrive in a creative, supportive environment, then we would love to hear from you.
About us
TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.
TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We believe in empowering our team members to bring their best to this role. That’s why we offer flexible working hours around core business times.
We also provide an annual Professional Development allowance, a generous annual leave package, and even time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.
We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care -, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The purpose of the PR & Media team is to support the vision and values which enable Marie Curie to deliver its organisational strategy and strategic goals:
- To grow our influence, scale and impact to reach more people
- To grow our brand voice and influence thinking around end-of-life experience
- To build integrated place-based end of life services
- To build financial sustainability and grow our income.
Your role
As a Senior Regional PR Officer for Yorkshire and North East England, you will play a crucial role in raising the profile of Marie Curie amongst key target audiences by developing and delivering projects that command media attention and coverage, and you will work with the media to shape major fundraising and influencing campaigns and build our brand. You will ensure excellent PR support for our integrated place-based end-of-life services. Seeking to strengthen our regional and local voice and influence thinking around end-of-life experience.
This is an ideal opportunity for someone with substantial experience in public relations (in-house or agency) who wants to take the next step in their career in one of the UK's largest charities.
Key requirements:
- Experience in building strong relationships with key target journalists.
- Excellent knowledge of the media - print, broadcast and online.
- Excellent understanding of digital and social media.
- Influencing and negotiating skills - e.g. working with internal and external key contacts to ensure the right PR opportunities are prioritised and maximised.
- Broad knowledge of the health and social care sector to ensure a competitive and relevant approach to media strategy development.
- Must be based within Yorkshire or North East England.
Please see the full job description .
Salary: £30,000- £32,000 per annum
Contract: Permanent, full-time (35h per week)
Location: Home-based anywhere within the assigned region - Yorkshire and North East England. You will be expected to travel to our sites across the UK occasionally.
Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 29 January 2025
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with a great established charity focused on developing a thriving Muslim community within the UK. This is an innovative charity which aims to help Muslims calculate and give Zakat (charitable giving) to those in need across the UK. An exciting opportunity exists for a Director of Marketing and Fundraising to join the team. As Director of Marketing and Fundraising, you will be spearheading the charity’s brand visibility and overseeing the income generation team. You will drive income through zakat and non-zakat funds, diversify revenue streams and grow the organisations presence in the community and with its stakeholders. The charity has a multi- million pound income stream and the role will look to connect with the donor base and develop the offerings and service further and attract new users to the charity and its services. This is a full-time, permanent role, home based, with once a week meetings in London.
Who are we looking for?
Ideal candidates will have an understanding of strategic marketing and communication and will have a minimum of four-year’s experience in a leadership role. Extensive experience in developing and implementing creative marketing strategies and experience of planning and overseeing targeted campaigns across a range of platforms is essential for the role. You will have demonstratable knowledge of the UK Muslim community and a strong understanding of community engagement for purposes of fundraising and volunteer engagement. Effective communication and presentation skills, both written and verbal with the ability to communicate data to inform management decisions is also essential for the role. We encourage candidates to apply from different disciplines (Fundraising, Commerce, Marketing/Comms ) who can demonstrate the necessary creativity, commercial acumen and aptitude for managing different disciplines.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.
Join Different Strokes, a national charity led by young stroke survivors for young stroke survivors. There are 100,000 strokes in the UK every year, and 1 in 4 of these happen to someone of working age or younger. We aim to promote independent stroke recovery and help younger stroke survivors to reclaim their lives.
We are a small national charity that really cares about what we do. We are in an exciting period of growth and are looking to expand our team. We are seeking a passionate individual to work alongside our marketing manager.
As our Information Officer, you’ll play a vital role in developing and refining our information resources for stroke survivors and their families. Your primary focus will be to lead the creation and enhancement of our information packs, which cover a range of topics important to our community. Collaborating with team members and gathering insights from stroke survivors, you’ll ensure that our materials are accessible, informative, and aligned with our community's needs.
The role would be home based, but require regular visits to our office in Milton Keynes. Initially it is offered as 20 hours per week on a 12 month contract, but there is potential for this to be extended. The salary is £24,500 per annum pro-rata.
This role will include occasional weekend working due to our out-of-hours monitoring of our online support group.
We aim to empower and uplift those affected by stroke, ensuring they have access to practical information, emotional support, and a welcoming community. If you’re passionate about making a difference and have a knack for creating accessible, informative content, we’d love to hear from you.
To apply for this position, please apply via our website by sending a CV, a supporting statement which addresses all criteria on the person specification, and a completed equality and diversity monitoring form.
Applications are particularly welcome from individuals who have been personally affected by stroke.
Closing date: Monday 10th February 2025
Interviews to be held w/c Monday 24th February 2025. Interviews will be held virtually; if you have any accessibility requirements regarding interview please let us know.
To champion peer support for younger stroke survivors as a means to active recovery.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity for an ambitious and self-driven professional who can contribute to high-profile projects in the charity sector and use their skills to support our training function as it grows.
Driven by our values and behaviours, we are a high-performing, forward-thinking and solution-focussed organisation. We value teamwork and actively seek other opinions to ensure we can deliver to the highest standard as well as commit to reflecting upon our work to ensure a continual improvement culture. We welcome applications from individuals who are inspired by our values and behaviours.
As we continue to grow and expand our training course offerings, we are entering an exciting new phase in our mission to support the professional development of immunologists and healthcare professionals. This role presents a unique opportunity to join our team and contribute to initiatives that make a real difference. You will play an integral role in developing the skills and knowledge of those in scientific research, medicine and veterinary medicine, empowering them to directly impact global health.
The client requests no contact from agencies or media sales.
We’re recruiting for a Volunteer Officer to join our team.
ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.
Our Volunteer Officer is responsible for the recruitment, onboarding, training and development of our volunteers – particularly those from our community partners. This role ensures that volunteers have a fantastic experience across a range of ReachOut opportunities that are highly impactful for the young people that we work with. The postholder will also play a key role in developing the ongoing training offer for volunteers and building networks with community organisations across our regions.
2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester.
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Volunteer Development Officer in our South West region to deliver on the volunteering strategy for the Woodland Trust and South West region.
The Role:
• This is a key role in the South West region Communication & Engagement team which works with other Volunteer Development Officers across the Trust to help deliver on the volunteering strategy for the region.
• The role will support compliance including record keeping, induction and training, as well as develop new opportunities based on regional priorities and deliver a range of communication and face to face activities to create a safe and positive volunteering experience.
• You will run a range of activity to develop effective communication methods including writing articles, delivering events, supporting peer to peer support and shared learning so volunteers are engaged and feel valued.
• You are responsible for being the link between the National Volunteering Team and regional volunteer managers to ensure that managers feel supported and volunteers have a meaningful, safe and enjoyable experience.
• You will lead on regional recruitment of existing and new roles, in line with regional priorities to ensure volunteer roles are appropriate and support the needs of the Woodland Trust.
• This role is based in South West England and will require the successful candidate to travel around the region.
• This is a 3 year fixed term contract, including evening and weekend work.
• This role may require an enhanced DBS check as part of our pre-employment checks.
The Candidate:
• You have an enthusiasm for the environment and share our core values—Grow Together, Explore, Focus and Make it Count.
• Hands on experience working with volunteers and volunteer managers including recruitment, training and managing volunteers with positive outcomes.
• Experience in working across a range of teams at a regional level to support existing and develop new volunteering opportunities, ensuring the support of volunteering to undertake activities in a positive, fun and safe way.
• You’ll have experience in developing new volunteering opportunities in line with regional and national strategies.
• You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively.
• You’ll know how to deliver effective events including promotion, risk assessments for indoor and outdoor environments.
• Strong communication skills, both written and verbally being able to liaise with internal and external stakeholders, especially volunteers using a variety of methods to suite the audience.
• This role does require regular travel around the South West region. A full UK driving licence is required.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held online via Microsoft Teams on Monday 3rd March 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A rare and exciting opportunity to support the fundraising, strategic development and impact evaluation of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.
Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.
We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:
- Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
- Planning and developing successful fundraising strategies and action plans.
- Undertaking voluntary sector project evaluations / developing M&E frameworks.
- Planning and developing successful contract tender submissions.
The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.
Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).
Benefits include: 24 days paid annual leave (pro rata), 4% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.
Please note that applications will only be considered where the screening questions are fully completed.
Here's what some of our team say about working for Charity Fundraising Ltd:
"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely"
"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"
“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”
"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."
The client requests no contact from agencies or media sales.
Department: Content & Guidance Team
Contract type: 12 month Fixed Term Contract
Salary: £32,200 – £38,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Content Manager
Purpose of the role:
You will work in the NFCC’s Content and Guidance function that supports the continuous improvement for service delivery, to improve the safety of the public and fire and rescue service personnel across the UK.
You are responsible for ensuring that the maintenance of NFCC content and guidance is written consistently in the NFCC voice. Working with subject matter experts across a number of teams, you will help to develop written content to support the fire and rescue service sector, ensuring identification of actions, outcomes and opportunities.
You help the teams you work with to understand and implement the processes to develop content and guidance. Advising on the appropriate actions needed to support the publication of NFCC products.
Key responsibilities:
- You will support a number of subject matter expert (SME) teams within our hub structure to review, maintain and write new content in a consistent voice
- You will be responsible for final draft revised guidance from review and dynamic changes
- You work closely with the Analysis and Insight Team to ensure changes and actions determined by the consultation process are considered and appropriately implemented
- You assist with the maintenance of the NFCC content Style Guide
- You co-ordinate with the teams that you support to meet governance deadlines
- You deliver well written content on behalf of NFCC, that enables the fire and rescue service sector to interpret and embed products into processes and business plans
A successful candidate will have:
- You have significant experience of working in a role involving writing, proofreading or copy editing
- You have an ability to work proactively as part of a team and on individual responsibilities
- You have the confidence to express your own view appropriately, and constructively challenge others
- You have the ability to build relationships and rapport with stakeholders, both internal and external to the organisation
- You have experience of using digital and non-digital communication channels to ensure messages are targeted effectively
- You are comfortable and familiar with using a range of information technology applications together with good keyboard and language skills
- You have the political awareness and the ability to deal with sensitive, commercial and confidential matters appropriately; understanding the need to maintain confidentiality including awareness of the Data Protection Act, the Freedom of Information Act and Government Security Classifications
- You understand the importance of equality and diversity and the impact NFCC products and tools may have on a diverse range of end users
If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description and apply.
How to apply:
Please complete the application form linked from the ‘apply via website’ button.
CV’s will NOT be accepted for this position.
Closing Date – 2nd February 2025 with interviews being conducted on the 10th February 2025.
PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
About us
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.
Business Development at Refugee Council
We operate two main service departments supporting refugees (resettlement, employment, and integration) and people seeking asylum (casework, therapeutic support, and social support for adults and children. We also have a smaller Practice Development team supporting Refugee Community Organisations and frontline practitioners to develop their skills and capacity to meet the needs of people seeking asylum and refugees. Our Business Development team sits within our Fundraising and External Affairs team and works closely with our services directorate.
The purpose of this role is to bolster the resource of our Business Development team in order to build the foundations for statutory income generation for Refugee Council in the immediate term and for the future. The key elements of the role are to:
- Identify the appropriate statutory commissioners to liaise with when presenting our service models. This is a time intensive task that requires research via different platforms and networks (e.g. LinkedIn, web searches, internal colleague contacts, and related market insights).
- Assess feedback and insights following engagement with commissioners, identify patterns and opportunities, and contribute towards Business Development’s funder engagement and fundraising strategy.
- Prepare background documents, such as up-to-date context statements and summaries, for use in proposals, tenders, service models, and related Business Development products. Lead on various administrative tasks to support the function of the Business Development team, such as completing selection questionnaires for competitive tenders.
Main Duties and Responsibilities
Research:
- Our Business Development Officer will lead the researching and mapping statutory commissioners, service delivery partners, and providers to produce a clear picture of service delivery landscape, commissioner interests, and commissioning trends to inform business development strategies across our geographical hub areas.
- They will identify appropriate and influential statutory commissioners (via internal colleagues, LinkedIn, online searches, and related sources) for Business Development colleagues to contact. Through their detailed research they will build an in-depth understanding of commissioner roles and remit, interests, and priority areas of work that will help us influence statutory commissioners.
- They will lead on developing and maintaining content-rich, in depth evidence-based summaries on clients’ and commissioners’ evolving needs for use in proposals, tenders, service models, and strategy documents. These summaries will be highly persuasive and enable to team to influence funders. They will be required to analyse complex data and evidence presenting asylum and refugee trends and figures as well as statutory funding available across a range of sources.
Contract: Fixed term until 31/10/2025.
Hours: Full-time, 35 hours per week (would be open to part time working of 28 hours for the right candidate).
Location: Negotiable.
For more information on the role and to apply, please visit our website via the apply button.
Closing date: 14 February 2025.
Interviews: 19 - 27 February 2025.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
The Talent Set is delighted to be partnering Pets as Therapy (PAT) to recruit a Head of Fundraising, who will play a pivotal role in delivering the new fundraising strategy and increasing income to £1.7 million.
PAT is a UK-wide charity that inspires and enables volunteers to share the joy of their pets. Every day over 4,000 people in hospitals, care homes or schools get to meet a PAT Dog or Cat. That brief visit brings the comfort and joy that only a pet can give. Over the past few years, income has increased from circa £600k to circa £1.5 million. They are now looking to diversify their income portfolio, reaching new audiences and ensuring long term, sustainable income.
This new role of Head of Fundraising, reporting to the CEO, will lead PAT’s fundraising and marketing work. Alongside implementing the fundraising strategy for PAT, you will personally lead the individual giving program. The post holder will also be a member of the PAT SMT (Senior Management Team).
Key Responsibilities:
- Grow income through implementing the new fundraising strategy
- Diversify income streams to give sustainable growth
- Build the capability and capacity of the fundraising team, currently 3 direct reports
- Develop a program of individual giving
- Increase the profile and awareness of PAT
Key experience:
- Managing small, high performing teams
- Expertise of developing an individual giving program
- Developing and implementing campaigns, appeals and events
- Relevant experience of supporter journeys and data capture in CRM, ideally Salesforce
- Budget setting and budget management
- Excellent written and verbal communication skills
- Good understanding of GDPR, fundraising regulations and best practice
- Strong commitment to equality of opportunity
Closing date: Tuesday 28th January
First stage interviews will be held virtually w/c 3rd February, with final in person interviews taking place in London on 12th February.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Digital Transformation Strategy sets out a renewed vision for how digital technology can transform our mission to strengthen health partnerships globally.
The team will focus on transforming GHP’s internal operations by embedding relevant digital practices into our organisational culture and supporting health partnerships with digital innovation to deliver impact in underserved communities.
This role will require engagement across the different departments of GHP including programmes, and research, evidence and learning, and external engagement, as well as engaging with external stakeholders to drive and raise visibility of this agenda. This is an external-facing role - the ideal candidate will be able to translate their technical digital skills to non-technical experts both in the UK and different cultures around the world.
Main responsibilities
Product Management
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Develop and enhance the user experience of both external and internal stakeholders across key digital products
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Conduct user research and collaborate with cross-functional teams to drive a long-term strategy across our digital portfolio
Stakeholder and project management
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Project manage key digital projects including scoping, testing, implementation, and review.
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Lead and develop GHP’s digital reporting mechanism to track the success of digital implementation across programmes.
Operations
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Manage third party providers including vendors and Managed Service Providers, ensuring compliance with SLA’s.
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Working with the COO and Digital Transformation Manager, review IT infrastructure and cybersecurity processes in support with IT MSP
Candidates can apply by submitting a maximum two-page cover letter stating why they areinterested in this position, what they would bring to the role and how they fit the person specification. This letter should be submitted with a CV by midnight Sunday 9th of February, with ‘DTO’ in the subject line. Please see job pack for further details.
This post is UK based. Non-EC nationals will require current and valid and ongoing permissionto work in the UK.
GHP is committed to creating a diverse and inclusive organisation, reflecting the diversity ofthe health community and wider society. We welcome applications from people of allbackgrounds and personal characteristics. All staff must comply with GHP’S Safeguarding Policy and Code Conduct (visit our website for more information).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are excited to announce that we are looking for a motivated and compassionate veteran with experience in addiction recovery, mental health services or veteran welfare to help us expand and develop the SMART Veterans Programme in Scotland. We will be actively interviewing for this role as suitable candidates come forward, so we reserve the right to stop accepting applications earlier than the stated deadline.
You need to have experience of working with vulnerable people, or in supporting the welfare of individuals, ideally military personnel or veterans. Facilitation of meetings, training and group sessions is essential as is your knowledge of the needs veterans have when they leave service. You should have knowledge of best practice in facilitation and possess good presentation skills. Knowledge of what addiction recovery is and how recovery programmes work is important with knowledge of the SMART Recovery 4-point Programme being highly beneficial.
We accept applications from individuals who have lived experience of addiction either directly or through family and friends, and be able to demonstrate living a balanced life. You need to demonstrate excellent communication and organisational skills, be able to motivate yourself and others and manage your time efficiently. Self-motivation is crucial as this is a home-based role with lots of virtual meetings. We will also consider a secondment from existing employment elsewhere.
Experience working with or being a volunteer is essential and experience of delivering training would equip you well for the role. The ability to support people with adverse lived experiences in a grounded manner and be able to provide support within professional boundaries is very important. Giving and receiving feedback, gathering data and other evidence to inform service development, and exercising reflective practice are all essential attributes.
The role is home-based, and you will be provided with all office equipment and a travel budget as needed. In order to manage your time and travel effectively you will need to be comfortable forming and developing relationships online, attending and hosting meetings via zoom or MS Teams (this is both business meetings with partner organisations and mutual aid recovery meetings). You will be required to conduct national travel and occasional overnight stays, visiting SMART meetings and facilitators in your area delivering a package of support to facilitators and our partners, helping the charity to grow by helping to generate new business. There are also team development residental trips away with the SMART team every year.
In addition, you will contribute to the global development of SMART Recovery via veteran orientated projects identified by SMART Recovery International. It is essential that you can travel and work flexibly to meet the needs of the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Purpose of the role
To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Greater Manchester Major Trauma Hospital (GMMTH), Salford, but also in other hospital settings or Trusts as required.
To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways.
To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation.
To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury.
To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.
Key responsibilities
The post holder’s primary duties and responsibilities are as follows:
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Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
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Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
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Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
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Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
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Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
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Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
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Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
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Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
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Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
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Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region.
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Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
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Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
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Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
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Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
How to apply
Please upload your CV, and answer a few screening questions, demonstrating how you meet the criteria and outlining why you’re interested in the role.
If you would like an information chat with the Casework Team Lead or to find out more information about the role, the contact details can be found on the attached recruitment pack.
Closing date: Midnight 2nd February 2025
First stage virtual interviews: Week commencing 10th February 2025
Second stage in-person interviews: Week commencing 24th February 2025
Please refer to the attached recruitment pack for more information.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Job Title: Complaints Officer
Salary: £11,505 (£26,845 FTE)
Hours: Part-time, 15 hours per week, worked over 4 or 5 days. Minimum of 3 hours per day.
Contract: Permanent
Location: Home based
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank holidays (pro-rata).
About the role
Are you passionate about delivering excellent customer service and resolving issues with empathy and professionalism? Join NCT as a Complaints Officer, where you’ll play a pivotal role in ensuring that complaints are handled promptly and with care.
This role is key to improving our services and contributing to the positive experiences of parents, families, and communities we support.
In this dynamic position, you will be responsible for logging, investigating, and resolving complaints in line with our established policies. You’ll collaborate with various teams to ensure best practices and drive service improvements, all while embodying NCT’s values of being welcoming, collaborative, inclusive, bold, and trusted.
Key Responsibilities
· Handle complaints professionally, ensuring initial responses are delivered within 48 hours.
· Support investigators and ensure a thorough, fair resolution process.
· Produce outcome reports and collaborate with teams to implement improvements.
· Negotiate resolutions with complainants to achieve mutually satisfactory outcomes.
· Maintain accurate and confidential complaint records.
· Provide training to staff on complaint resolution and policy understanding.
· Act as a key point of contact for escalated complaints and appeals.
· Deliver quarterly reports on trends and recommendations for improvements.
You will have:
· Experience in a customer service or complaints handling role.
· Exceptional communication skills, both verbal and written.
· Strong organisational and time management skills.
· A high level of empathy and professionalism in handling sensitive situations.
· A proactive attitude and the ability to work independently as well as part of a team.
· Proficiency in Microsoft Office and a good understanding of data protection principles.
- A commitment to inclusivity, demonstrating respect for individuals of all backgrounds and fostering a non-judgemental, equitable approach in all interactions.
Why join us?
NCT is the UK’s leading charity for parents, supporting them through pregnancy, birth, and early parenthood. We are committed to equity, diversity, and inclusion, ensuring that everyone can thrive and feel empowered in their roles.
If you’re ready to make a difference and help shape the future of our services, we’d love to hear from you!
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: Monday 27th January - 9am
Interview date: Tuesday 4th or Wednesday 5th February.
The client requests no contact from agencies or media sales.