Communication assistant volunteer roles in kingston upon thames, greater london

As a Parent support group volunteer at our monthly get together on a Wednesday morning , you’ll support parents of deafblind children of all ages in a group setting. A friendly face at the group, you’ll welcome and talk to people to help them feel comfortable, encourage conversation and make sure they’re offered refreshments. You’ll also help set up and tidy away at the end of the group.

There is also an opportunity to work with our Schools Liaison Officer to help contact and organise external speakers to attend the group.

It’s a fantastic opportunity for you to meet new friends, learn new skills, have fun and make a difference supporting your community.

Your involvement in this role will ensure parents of deafblind children are able to meet others in a similar situation, access the support and information they need and enjoy meaningful activities. You’ll be great for the role if:

You have good verbal communication and listening skills

You enjoy meeting new people and being part of a team

You are aware of or are willing to learn about deafblindness

You can demonstrate empathy and compassion

You are over the age of 18

Salusbury World is a small refugee-support charity working in Brent and neighbouring London boroughs. We support refugee and migrant children and families to develop the skills and confidence needed to thrive in London. We believe every refugee should be given the chance to come to terms with the loss they have experienced and to build a hopeful, fulfilling life in the UK. We exist to help overcome practical challenges - and to give opportunities to experience joy, intellectual and creative fulfilment, and hope for the future. 

Aim 

We haven’t been able to devote enough time to developing our digital presence. We’d love your help to spread the word about the great work we do and the impact it has. 

We are looking for a passionate and creative volunteer to help us plan, update and deliver our social media strategy, specifically focusing on Instagram, X and LinkedIn. The role involves contributing to our social media strategy and developing content that tells the story of Salusbury World’s mission, projects and impact in an engaging way. 

Skills and Experience 

• Experience in social media content creation and strategy, preferably in a nonprofit or community-focused environment. 

• Excellent written and verbal communication skills,

• Ability to create compelling and persuasive content 

• Ability to write content for a range of platforms 

• Confident and competent IT skills including MSOffice, Canva, Mailchimp and digital platforms 

• Basic video editing skills are a plus. 

Tasks will involve: 

• Collaborating with the Salusbury World team to understand our mission, values, and target audiences. 

• Collaborating with the team to develop a strategic plan for social media, including content themes, posting frequency, and engagement tactics. 

• Creating engaging social media content

• Creating content for use on our website, leaflets, fundraising/promotional materials etc. 

• Support with our branding initiatives 

Job Title: EPAfrica Summer Team – Project Manager (PM)
Location: Kakamega, Kenya
Duration: Approximately 1st July – 13th September 2025, with limited flexibility on start and finish dates.
Start Date: UK-based training and preparation begins in June, with travel to Kenya for final pre-summer preparation in late June.

Compensation: Non-salaried placement, with the following expenses covered:

• Flights: Round-trip flights to Nairobi, and internal travel from Nairobi to Kakamega, covered.

• Accommodation: Fully covered throughout the EPAfrica summer. No contribution required towards rent or utilities.

• Programme delivery costs: All costs associated with programme delivery paid for by the charity.

• Additional Costs: Limited personal subsistence costs, plus any personal travel elsewhere within Kenya (e.g., for your holiday week). 

About EPAfrica

EPAfrica (Education Partnerships Africa) is a volunteer-run charity that works in partnership with rural secondary schools in East Africa. We focus on sustainable improvements in education by investing in infrastructure, resources, and people. Our volunteers play a crucial role in delivering meaningful, long-term impact through grassroots engagement and collaborative problem-solving.

Role Overview

As a Project Manager (PM), you'll be part of EPAfrica’s Summer Team, which is our in-country leadership group responsible for overseeing and supporting Project Workers (PWs) to deliver meaningful programmes of investment in Kenyan schools. You’ll take on a leadership role that blends operational oversight, pastoral care, and high-level decision-making to ensure the success and safety of our summer projects. This is a unique opportunity to develop leadership skills, contribute meaningfully to international development, and support passionate volunteers in-country.

Key Responsibilities

• Direct managerial responsibility for our volunteers in-country, including our Project Workers (PWs) and a “Summer Team” of coordinators. 

• Lead and support a cohort of PWs throughout their placements in partner schools, including:

  • With the support of coordinators, deliver trainings on topics such as project management, effective international development practices, safety and wellbeing, and cultural awareness

  • Provide pastoral support and act as the first point of contact for volunteers in-country

  • Oversee project progress, support PWs in addressing challenges, and ensure investment projects stay aligned with EPAfrica’s mission and theory of change

• Implement our in-country monitoring and evaluation programme, enabling us to effectively plan for and deliver future investments. This includes:

  • Monitoring visits to current & recent investment schools to gauge impact of EPAfrica’s work

  • Assessment visits to potential future EPAfrica participant schools

  • Staying up-to-date research into developments in the Kenyan education system and potential impacts on our work

  • Maintaining relationships with our network of local partners.

• Managing risk and implementing an emergency response to crises.

• Maintain clear and proactive communication with the central UK-based charity team. 

What We’re Looking For

• Strong familiarity with, and demonstrated interest in, EPAfrica’s values and operating model.

• A keen demonstrated interest in grassroots international development is required; previous experience in this setting (volunteering, fieldwork, or prior work experience) preferred.

• Experience managing teams to deliver project-based work, and leading with empathy. 

• Effective communication skills and the ability to work with stakeholders from a variety of cultures and backgrounds. 

• Demonstrated ability to take initiative and solve problems under pressure, with good  judgement, and decision-making skills.

• Willingness to operate in a challenging, fast-paced environment, taking accountability for team decisions.

• Experience as a Project Worker or previous Summer Team involvement preferred.

What You’ll Gain

• Real, hands-on leadership and project management experience. 

• Exposure to international development at a grassroots level, with concrete opportunities to deliver meaningful work.

• A rich cultural experience and the opportunity to immerse yourself in semi-rural communities in Western Kenya. 

• Volunteers benefit from one week’s holiday in the middle of the programme, allowing the opportunity to explore the rest of the country (previous volunteers have travelled to Mombasa, Nairobi and the Maasai Mara). 

• Opportunity to lead a team of passionate, like-minded individuals and build a strong professional network within the charity and our wider community.

• A standout experience for your CV, and the chance to develop transferable skills in stakeholder management, communication, logistics, and more. Previous EPAfrica volunteers have leveraged their experience with us to secure roles with the FCDO, WHO, UN, Civil Service and in a variety of consultancies. 

Interested?

We’d love to hear from you! If you’re enthusiastic about education, development, and making a difference, this is a unique opportunity to get involved and get hands-on, meaningful experience delivering grassroots international development projects in Kenya. You’re also welcome to apply with a friend and complete a summer placement alongside them; just let us know in your application.

***This is an unpaid voluntary role***

A crucial volunteer role at the centre, volunteer Reception Helpers help out at least one morning per week to warmly welcome members to the centre, help with queries (in person, by email and over the phone) and direct people to our various activities. This is an active and varied way to volunteer where no two days are the same!

Qualities you need for this role

• Confidence and communication skills in person and over the phone
• Reliable, dependable and a good sense of humour
• Flexibility, happy to support staff as needed
• Able to think on your feet 
• Basic IT skills

When you'll be needed

• A morning per week: volunteers must commit for at least six months
• Monday-Friday between the hours 9:30am – 1:00pm

Project Coordinator

Job Title: EPAfrica Summer Team – Project Coordinator (PC)
Location: Kakamega, Kenya 

Duration: Minimum 3 weeks during our summer programme, which runs from approximately 1st July – 13th September 2025.
Start Date: UK-based training and preparation begins in June, with travel to Kenya taking place several days before the start of your placement.

 Compensation: Non-salaried placement, with the following expenses covered:

• Travel: Project-related travel in and around Kakamega County is fully covered.

• Accommodation: Fully covered throughout the EPAfrica summer. 

• Programme delivery costs: All costs associated with programme delivery (travel to sites, partner meeting expenses, etc) paid for by the charity.

• Additional Costs: Round-trip flights to Kenya and limited subsistence costs, plus any personal travel elsewhere within Kenya (e.g., for your holiday week). 

About EPAfrica

EPAfrica (Education Partnerships Africa) is a volunteer-led charity working in partnership with rural secondary schools in East Africa. Our mission is to create sustainable change in education by investing in resources, infrastructure, and local capacity. Our volunteers are central to our work — building strong relationships, learning deeply about the local context, and delivering projects that matter.

Role Overview

As a Project Coordinator (PC), you will be a key part of the Summer Team, supporting the smooth operation of EPAfrica’s in-country summer programme. You’ll work alongside the Project Manager and other Project Coordinators to provide on-the-ground coordination, logistical support, and pastoral care for our Project Workers (PWs). This is a dynamic and rewarding role that gives you insight into international development, team leadership, and operational planning.

Key Responsibilities

• With guidance from the Project Manager (PM), support our team of Project Workers (PWs) in their school placements, including:

  • Monitor project progress and guide PWs to address any issues as they arise

  • Offering pastoral support and help maintain the wellbeing of Project Workers

  • Co-deliver trainings on topics such as project management, effective international development practices, safety and wellbeing, and cultural awareness

  • Coordinating key operational logistics relating to summer programme delivery.

• Facilitate communication between PWs, our in-country Summer Team, and the UK-based central charity team.

• Help deliver our in-country monitoring and evaluation programme, enabling us to effectively plan for and deliver future investments. This includes:

  • Monitoring visits to current & recent investment schools to gauge impact of EPAfrica’s work

  • Assessment visits to potential future EPAfrica participant schools

  • Staying up-to-date research into developments in the Kenyan education system and potential impacts on our work

  • Establishing and maintaining relationships with our network of local partners.

• Contribute to Summer Team planning, reflection sessions, and process documentation

• Help to maintain the safety, security, and wellbeing of the Kenya-based team, working within the charity’s risk guidelines.

What We’re Looking For

• Strong familiarity with, and demonstrated interest in, EPAfrica’s values and operating model.

• A demonstrated interest in grassroots international development is required; previous experience in this setting (volunteering, fieldwork, or prior work experience) preferred.

• Experience being a part of teams delivering project-based work, and leading with empathy. 

• Effective communication skills and the ability to work with stakeholders from a variety of cultures and backgrounds. 

• Demonstrated ability to take initiative and solve problems under pressure.

• Willingness to operate in a challenging, fast-paced environment and to be involved in making decisions which affect the wider team.

• Experience as a Project Worker or previous Summer Team involvement preferred – but alternatively, relevant professional or volunteering experience in a similar context. 

What You’ll Gain

• Real, hands-on project management and delivery experience. 

• Exposure to international development at a grassroots level, with concrete opportunities to deliver meaningful work.

• A rich cultural experience and the opportunity to immerse yourself in semi-rural communities in Western Kenya. 

• Volunteers benefit from one week’s holiday in the middle of the programme, allowing the opportunity to explore the rest of the country (previous volunteers have travelled to Mombasa, Nairobi and the Maasai Mara). 

• Opportunity to work with a team of passionate, like-minded individuals and build a strong professional network within the charity and our wider community.

• A standout experience for your CV, and the chance to develop transferable skills in stakeholder management, communication, logistics, and more. Previous EPAfrica volunteers have leveraged their experience with us to secure roles with the FCDO, WHO, UN, Civil Service and in a variety of consultancies. 

Interested?

We’d love to hear from you! If you’re enthusiastic about education, development, and making a difference, this is a unique opportunity to get involved and get hands-on, meaningful experience delivering grassroots international development projects in Kenya. You’re also welcome to apply with a friend and complete a summer placement alongside them; just let us know in your application.

Choice International is a non-profit organisation promoting equality, diversity and inclusion in the UK and overseas. It researches, develops and implements development projects for disabled people and other disadvantaged people in the UK and overseas.

We are seeking a Fundraising Volunteer to support with writing funding proposals, completing funding applications to trusts and foundations as well as contacting corporates for sponsorship for events and one-off projects. You will work form our office based in East London to support with raising funds for our events and organisation in the long term.

Your Key responsibilities will include:

- Assisting with researching and approaching corporate entities, national and international, for event sponsorships, partnerships, Charity of the Year partnerships, and donations from corporate foundations

- Assisting with writing and delivering compelling presentations and proposals for funding to trusts, foundations and other institutes

- Writing emails and speaking with potential partners over the phone about the work of Choice with the aim of securing funds for the organisation.

You will have the following skills and experience:

- A good level of  written and oral communication

- Experience of writing funding proposals and working in fundraising would be an advantage

- Knowledge of corporate fundraising techniques including Charity of the Year, sponsorship, donations, marketing would be an advantage

- An ability to present and engage potential partners/sponsors in a compelling way

We are seeking a motivated and talented volunteer to support us in this role.

Working in a small team, you will be supporting Choice Directors, and will have responsibility for corporate, major donor and other fundraising. You will get involved with some of the largest grant funders in the UK, including the Big Lottery, Comic Relief, London Council and others.

The ideal candidate must have good written communication skills, with experience of writing funding proposals, as well as being motivated to develop a career in fundraising for a good cause.

Further, you should be able to work under your own initiative. We provide a wide array of training, development and guidance for our volunteers. Most importantly, you will have the opportunity to support development projects to improve the quality of life of marginalised people.If you are passionate about equality, diversity and international development and keen to gain valuable, hands-on experience, then we would like to hear from you.Please note that this is a voluntary, unpaid position, with a possibility of contributing to the cost of travel from your home to our office.

Please note due to the volume of applications we receive we are unable to respond to all applicants, hence only shortlisted candidates will be contacted.

Role Overview
We are looking for a Volunteer Fundraiser to support our fundraising efforts. You’ll help with fundraising activities, spread awareness, and assist in securing funding. This is a great opportunity to contribute in a flexible and rewarding way.

Key Responsibilities
-Help with fundraising activities and events.
-Put out and collect collection tins.
-Assist in identifying potential funding opportunities.
-Promote fundraising efforts through social media.
-Provide occasional updates on fundraising progress.

Skills & Experience
-Enthusiasm and willingness to help.
-Good communication skills.
-Creativity and a positive attitude.
-Interest in supporting vulnerable individuals.

What We Offer
-A flexible and rewarding volunteer opportunity.
-Experience in fundraising and the charity sector.
-Support and guidance as needed.
-Recognition for your contributions.
-Travel expenses

How to Apply
To apply, please send your CV and a short cover letter outlining your interest to Sophia our Fundraising manager. We look forward to hearing from you!

We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.

The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.

No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.

The New Normal are seeking Volunteers to join our Fundraising team! The primary responsibilities of this role will be supporting the Fundraising Co-Ordinator and the fundraising activities for the Charity. 

We are looking for a driven and proactive person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities.

Applicants should have the capacity to reliably provide around 8 hours per month on a flexible basis. 

We are seeking someone who has experience in community fundraising, or in a similar capacity, within a charity, non-profit or community organisation. They should have skills in administration, organisation, communication and working as part of a team. 

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description. 

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check. Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.] 

About Us:

The Orpheus Centre is a specialist further education college and charity working to support young disabled adults, who are passionate about the arts, to achieve their potential and lead independent lives.

Set up by musician and songwriter Sir Richard Stilgoe, Orpheus offers learning, supported housing and personal care on the same site in Godstone, Surrey.

Volunteer Role:

Evening & Weekend Enrichment Volunteer – Monday-Friday 4pm-8pm Weekends 10am-4pm

Why volunteer:

Through volunteering with us you will gain a greater sense of purpose by supporting our learners to access evening and weekend activities and encouraging them to participate. You can also bring your own skills and knowledge of a particular area like (but not limited to) baking, gardening, exercise – football/basketball and much more.

If you are someone who is reliable, an excellent communicator, have a friendly and enthusiastic personality and committed to helping, as well as being kind and caring, then this could be the role for you.

You will have a mentor who will help and guide you when you first start volunteering at Orpheus.

Training:

Role relevant training, including Equality, Diversity and Inclusion and Safeguarding will be given prior to start date. There is also the opportunity to attend our Learning Support training.

On-going support will be available throughout your time at Orpheus.

Benefits/What you’ll get:

• Experience of volunteering in an education setting.
• Working within a team as well as independently.
• The opportunity to meet new people and having fun.
• Develop confidence, empathy, listening and communication skills through working with our students.
• Gain experience in the charity sector.
• Opportunities to volunteer at other fundraising or on site events at Orpheus.
• Free on-site parking and expenses claimed back.
• Discounted lunches.
• Volunteer social events, like our Volunteer Tea Party.

Safeguarding:

Orpheus is committed to safeguarding and promotes the welfare of all service users. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974.  It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service (DBS).

Equality & Diversity:

• To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace.
• To be tolerant of differences and use respectful language.
• Ensure professional standards and boundaries are clear.
• To treat everyone respectfully.

Application Process:

Once your application has been received it will be reviewed, you may then be invited in for an informal interview.

Your references will be checked and you will need to complete the online DBS application before bringing the relevant documents in to be checked.

You will then need to attend all of our training. This can all take 3-4 weeks to be completed before you start volunteering with us.

We look forward to hearing from you.

Main purpose of job: To host our Parent/Carer online community support group as part of Mast Cell Actions community support services.

Key tasks include:

· Host support sessions with professionalism and enthusiasm.

· Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

· Manage technical aspects of virtual events, to ensure smooth execution.

· Take the register and send post event emails using our bespoke event platform

· Raise safeguarding concerns using internal processes and procedures. Training will be provided

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· The main purpose of this role is to facilitate and host our Parent/Carer Support Sessions alongside another volunteer

· Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

· Reassure and validate participants' experiences whilst encouraging story-sharing.

· Manage the technical aspects of virtual events proficiently.

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.

· Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS

Become a Hospital Workshop Leader with Bright Futures UK

Would you like to brighten the day for children and young people undergoing hospital treatment? Bright Futures UK is looking for enthusiastic and empathetic individuals to lead engaging workshops for young people on the ward at University College Hospital in London.

About the Role:

As a Hospital Workshop Leader, you’ll deliver fun and creative workshops on a Wednesday each month. The workshops are planned for you and you will be responsbile for engaging the young people, demonstrating the activties and keeping conversation flowing. Examples of workshops include: painting, tie dye, seed planting etc. You’ll have the full support of our team to ensure your workshop runs smoothly and makes a real impact.

What You’ll Need:

1. Enthusiasm for working with young people. 

2. Strong communication skills.

3. Positive, outgoing energy. 

What You’ll Gain:

1. The chance to make a difference in the lives of young people facing significant challenges.

2. DBS and training provided at no cost.

3. Opportunities to develop your teaching and facilitation skills.

Why You’ll Love Volunteering with Us:

At Bright Futures UK, we believe in supporting young people as they rebuild their confidence and reengage with education. Through your workshop, you’ll help create a positive, nurturing environment where curiousity thrives and connections are made.

Application Instructions

Please follow the link to fill out an application form and tell us a little bit about yourself. We look forward to hearing from you!

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through its helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.

About the role:

We are now looking for people interested in providing compassionate support to those affected by mental health problems, particularly people with severe mental illness, and carers, families and friends. As a volunteer, you will provide support on-site, in our Islington offices, by telephone. You will also form a close team with our other skilled volunteers and shift leads.

Volunteering can help improve mental well-being, increase physical activity, enhance social bonds and bring meaning to people's lives. It is an excellent way of putting a structure on your free time and keeping your brain active. When you volunteer, you feel useful to and valued by your community.

SANEline Volunteers provide support to callers with a wide range of mental health problems via our confidential crisis line, which is open from 4-10pm, 365 days a year.

Working on SANEline requires empathy and resilience, and we take pride in providing a nurturing environment and unwavering support to our team.

About you:

- You are empathetic, highly compassionate and genuinely interested in supporting people from all walks of life

- You are a good listener and a warm and confident communicator

- You have a few hours to spare each week and want to use that time to make a difference to help vulnerable people

- You are looking for a way to continue using skills built up over your working life or a route to learn and explore new avenues previously blocked by the demands of your career or job.

- You can commit to one 4-hour shift per week, including one weekend shift per month

- You can work collaboratively with our team and volunteers to ensure delivery of a high-quality service on SANEline

- No previous helpline or mental health experience is required, just a sincere desire to help others

Altogether, we are looking for warm, compassionate, understanding people who are good communicators to join our services team as a volunteer. You don't need to be a mental health expert: empathy matters more than academic qualifications or experience, and we’re keen to hear from people of all ages and walks of life.

We particularly encourage applications from retirees, empty nesters, or people changing careers and wanting to develop new skills. 

In early May, we will run a drop-in session for you to find out more about SANE and ask any questions you may have about volunteering with us. 

What can you expect?

To work within SANE's framework, including regular check-ins and debriefs to support you and help refine your newly acquired skills.

To receive the full SANEline training and further online training opportunities within specific areas.

To become part of an established and diverse team.

To gain exposure to a wide range of mental health problems.

To gain valuable practical experience in providing emotional support to vulnerable people.

A culture where team members support and learn from each other.

A warm, supportive and encouraging environment.

To apply: Please click on "Apply via Website" and fill in the form to register your interest. We will then get in touch and let you know about the following steps. 

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.