Charity Operations Manager Jobs

If you’re a hands-on operator who thrives in fast-paced environments, loves working with people, and brings positivity to everything you do, we want to hear from you.

At Level Water, we’re a small, gutsy charity with a huge heart and an even bigger mission: changing the lives of children with disabilities through swimming. We believe in doing things differently—bringing Joy, being Bold, staying Driven, and always keeping it Personal. We’re a team that thrives on thoughtful conversations, big ideas, and the kind of energy that makes great things happen.

The Role

As Event Operations Assistant, you’ll work closely with our Event Manager and Head of Operations to deliver unforgettable open water swimming events across the UK.

This is a hands-on role requiring excellent organisation, attention to detail, and a passion for working with people and communities. You’ll be at the heart of event logistics, ensuring our events run seamlessly, while also supporting our swimmers and community behind the scenes.

Event delivery can be challenging—even with the best planning, things might go wrong (bad weather, broken-down buses, etc.). Staying calm, resourceful, and positive in these moments is crucial to maintaining the incredible atmosphere we create for our swimmers.

Swimmer Support & Community Engagement:

• Be the first point of contact for swimmer emails, answering questions about our in-house events.
• Keep the event inbox well-organised and ensure swimmers receive timely, friendly responses.
• Monitor and respond to messages/comments on our social media platforms (mainly Facebook and Instagram).
• Help build our event community by responding to swimmers with enthusiasm and personality.
• Whilst a lot of your communication with swimmers will be virtual, this is how we build our communities, by replying with energy and within a certain timeframe. If there are emails you feel you cannot answer, you will have support around you to deal with this.

Event Logistics & On-Site Support:

• Work with the Event Manager to source and book suppliers (catering, entertainment, equipment, etc.), securing cost-effective contracts.
• Ensure our invoice log is updated with all agreed supplier costs.
• Keep our event FAQs updated based on trends in swimmer queries.
• Assist with preparing event materials at our storage site in Tunbridge Wells, including signage, equipment, and general event kit.
• Attend and support on-site event delivery, helping with set-up, management, and pack-down over the Jun-October period.
• Take ownership of a specific event area on-site (e.g., event village or start area).
• Support the recruitment, briefing, and coordination of event volunteers.

Admin & Operations Support:

• Manage mailing logistics, ensuring accurate tracking of stock and timely mail-outs.
• Obtain merchandise quotes and oversee the fulfilment process for both our paid-for and free event items (jumpers, tees, towels, mugs, etc.).
• Book travel and accommodation for event staff.
• Create Google Forms for post-event swimmer feedback.
• Sourcing and booking caterers and entertainment for events
• Ensure our ticketing system is fully set up before tickets go on sale.
• Assist with core Level Water operational jobs where necessary.

Essential Skills & Attributes:

• Previous event delivery experience.
• Thrives under pressure and stays calm, positive, and resourceful in fast-moving situations.
• Strong multi-tasker who can juggle deadlines and priorities.
• Outstanding written and spoken communication skills.
• Confident and personable, able to engage with swimmers and volunteers enthusiastically.
• Highly organised with excellent attention to detail.
• Willing to carry out manual tasks (event setup, packing equipment, etc.).
• Passionate about delivering faultless events with a customer-first approach.
• Available to work event weekends (June-October).
• Holds a Full UK Manual Driving Licence and is willing to drive a van.

Desirable Skills & Experience:

• Ideally sports or mass participation events delivery experience
• Experience driving a van.

Why Join Us?

• Make a real impact in a small but mighty team – We don’t just run events; we create unforgettable experiences that change lives. Your work will help our children with disabilities learn to swim, giving them confidence and independence in the water and beyond.
• Be part of something bigger – Our swimmers aren’t just participants—they’re a community. You’ll help create events where people feel welcome, inspired, and part of a movement that’s making a real difference.
• Get stuck in and grow – We’re a small team, which means you’ll have real responsibility from day one. Whether you’re setting up an event village at sunrise or chatting with a swimmer about their first open water swim, every day is different, and every moment counts.
• We take our work seriously, but not ourselves – Expect plenty of laughter, and moments that remind you why you love what you do. Yes, events are hard work, but they’re also fun, rewarding, and full of energy.

How to Apply

If this sounds like your kind of role, we’d love to hear from you! Send your CV by an email via the button below along with a cover letter explaining why you’re a great fit.

We would be thrilled to receive a video instead of a traditional cover letter if you prefer expressing yourself this way. Feel free to send a short video to WhatsApp - WhatsApp contact details can be found on our website. 

• Deadline: 19th March 2025 at 12pm.
• Location: Remote or in our office in Tunbridge Wells (or a bit of both). Event travel across the UK. Our storage site is also in Tunbridge Wells therefore occasional travel here through the year is going to be required. 
• Salary: £26 - £27k depending on experience
• Contract type: 12-month fixed-term contract, with the potential to become a permanent role.

Age UK Gloucestershire is an independent, local charity working in the community to support older people, their families and carers. Established over 35 years ago to support the people of Gloucestershire, we are a partner to the national charity, Age UK. However we are responsible for our own funding, set our own priorities and are governed by a board of Trustees drawn from across Gloucestershire.

This is an exciting time to join our charity. Last year we welcomed a new CEO and Chair. This year we are looking forward to building on the great successes of the past to deliver on our key priorities:

• Be the safe place to turn to
• Create a positive narrative around ageing
• Ensuring older people have a voice
• Reduce loneliness and isolation
• Develop partnership working

We have exciting plans to refresh our strategy,

• Putting people at the heart of everything we do.
• Create a more accessible Information, Advice and Guidance service.
• Transform the way we work,
• Develop a more sustainable business model
• Become more vocal in promoting the positive message of ageing well

The Commissioned Services Manager will be responsible for the delivery of our commissioned services. At this time, this is our Out of Hospital service, which supports over 70 people each month to be able to return home from hospital. Through a mixture of support for up to 8 weeks, we reduce the risk of readmission to hospital, alleviating pressure on the NHS and increasing the level of independence for those we support.

You will work closely with staff in the hospital, our colleagues at British Red Cross and partners across the VCSE Sector to provide a range of support. You will also be responsible for collating and reporting on the impact this service provides.

As part of the wider management team, you will be involved in developing and embedding the emerging culture of Age UK Gloucestershire.

For this role we are looking for someone who has:

Essential Criteria

· Ability to make decisions.

· Ability to plan, implement and evaluate.

· Commitment to promoting and supporting diversity.

· Able to use initiative and work independently.

· Ability to work as part of a team, and experience of working independently, using own initiatives to solve problems

· Commitment to the vision, strategic objectives, values and policies of Age UK Gloucestershire

· Experience of managing and developing others.

· Good written and verbal communication skills

· IT literate with experience of using databases and interpret information and data to manage operational performance

· Experience of maintaining effective relationships with external partners

Desirable Criteria

· Knowledge of charity and healthcare sector

· Experience of working in health care

· Experience of working with older people.

· Relevant management qualification or experience.

In return, we can offer great benefits, flexibility and the chance to be part of a growing local charity, which is making a difference to thousands of older people across Gloucestershire.

Job advert closes on 24th March 2025, interviews early April 2025

The majority of the role will be managing the Supporter Care Team to respond appropriately to supporters, improving supporter relationships and supporter journey in order to give an increased lifetime value and increase supporter retention.

Head of Help, Advice and Services Operations

Location: Hybrid – min 2 days per week in Cheam, Surrey
Salary: £60,000 per annum
Hours: 35 hours per week
Department: Help, Advice and Services
Job Type: Full time
Contract Type: Permanent

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

Our Help, Advice and Services team is at the forefront of dealing with the day-to-day challenges faced by our applicants. As the Head of Help, Advice and Services Operations, you will be managing the delivery of the Charity’s help, advice and services – including grants, advice and services – ensuring that we are providing timely and effective support to our applicants, as well as continuously improving their user experience.

You will be a subject matter expert and make high-level decisions on our complex, help-related cases. You will also give recommendations on the Charity’s help strategy, policies and key priorities, so we can plan for the most impactful delivery of help.

As a member of the senior management team, you will have an important role in delivering the Charity’s strategic and business plans. Moreover, you will represent the Charity externally at events and help us build awareness on the Charity’s work.

To be successful in this role, you will have experience of managing services performance and caseloads, as well as experience of managing teams in a hybrid work environment. You will also have an in-depth understanding of the charitable and grant-giving sectors, and knowledge of the statutory benefits.

In return, we can offer you excellent benefits including birthday leave, home working allowance, health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.

We offer a hybrid working arrangement, which allows staff to balance their work and home lives. The successful candidate for this role will be expected to work from our head office in Cheam, Surrey at least two days per week – including on a Tuesday, which is our anchor day.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 23 March 2025, 11.59pm. First interviews will be held online on 26 and 27 March. If any of these dates will be difficult for you, please mention in your cover letter.

We expect this role to be popular and so applications may close earlier than stated if there are a large number of applicants. You are encouraged to apply as soon as possible to avoid disappointment.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

REF-220019

Individual Giving Manager
Hours: Part-Time, 21-28 hours per week
Salary: £37,500 - £40,359 Per Annum, Pro Rata (salary dependent on skills, experience and knowledge)
Contract: Permanent
Base: Osney Mead, Oxford Office/Hybrid. Regular travel within Oxfordshire and Berkshire will be required.

We are currently looking to recruit an Individual Giving Manager, and we would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:

• Awareness and compassion to the needs of people living with mental and emotional health problems.
• Basic use of CRM system, or Excel to track and manage relationships or customer journey.
• Working knowledge of fundraising and GDPR best practice.
• Experience of delivering against income targets in a fundraising or account management role.
• Working experience of creating and/or managing budgets.
• A track record of building positive relationships in relation to income generation.
• Experience of delivering key messages to different audiences.
• Ability to travel extensively throughout Oxfordshire and Berkshire
• Strong relationship building skills including tailoring your approach to different audiences
• Good computer skills, including the use of Microsoft Office, Excel, and email.
• Excellent communication skills; verbal and written with an ability to present an appropriate and persuasive case for support.
• Ability to work independently seeking advice and support when appropriate.
• Willingness to work out-of-hours working and flexibly within the team.
• Attention to detail.
• Knowledge/Understanding of our values

If this sounds like you, we would love to hear from you!

Who we are, and what we do

• We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
• We won’t give up until everyone experiencing a mental health issue gets both support and respect.

Why work for us?

• We offer a friendly working environment and are committed to staff wellbeing
• We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups.

Here is a taste of what we offer:

• Generous holiday allowance, 28 days plus 8 bank holidays (pro rata), increasing after 5 years
• Contribute to pension scheme
• Flexible working including; hybrid working, part time, compressed hours
• Ensuring growth and development of our people along their career journey
• Free support package from Health Assured for you and your family
• Great discounts and cash back card schemes

Timetable for Appointment
Closing date: Monday 31st March
Shortlisting date: Monday 31st March
Interview date: Friday 4th & Monday 7th April
Interview location: Osney Mead

Interested?

For more information and to complete your application, please click the Apply on Company website button.

You will be taken to the next stage where you can find out more information, download the full job description and complete your application by following the instructions (you may need to scroll down).

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

he role of the Operations Officer (Licensing and Compliance) is to support the coordination, development and delivery of licensing and compliance processes and procedures across the Award Association.

The Operations Officer (Licensing and Compliance) will assist the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors and Operations Managers to assist predominantly with compliance management for all Award Operators, including National Award Operators (NAOs), Operating Partners (OPs) and Independent Award Centres (IACs).

Key Responsibilities

• Assist Operations Managers and the Senior Licensing and Compliance Manager with NAO, IAC and OP licence reviews/compliance checks including but not limited to providing administration support, drafting content where required and reviewing reports.
• Assist the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements, and certificates etc).
• Assist the Senior Licensing and Compliance Manager and Operations Managers with the ongoing compliance management process for NAOs and OPs.
• Review policies and operational procedures submitted by Operators to ensure they are compliant with the International Award Foundation (IAF) standards and provide feedback/guidance where necessary.
• Assist the Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Fulfil the role of lead reviewer on licence reviews for all Operators as required.
• Assist, where necessary, the development and maintenance of key Award Foundation and Association policies, including periodic reviews and updates where necessary.
• Assist with ad hoc projects as required.

Join Our Team as a Virtual Challenges Manager!

After a significant period of growth, Social AF is excited to announce an opportunity for a Virtual Challenges Manager to join our dynamic team. This role is pivotal in managing relationships with our charity partners and overseeing the performance and development of our moderators. With a team of 30 Moderators and Team Leaders (self-employed contractors) supporting up to 25 events in peak months, you will ensure the smooth operation of our social fundraising challenges. Your responsibilities will include monitoring KPIs, developing training programs, and recruiting new team members. Additionally, you will manage a portfolio of charity partner accounts, providing top-notch service to maximise income generation and ensure challenges run to an exceptional standard. This is a fantastic opportunity for an experienced fundraiser who thrives on building relationships and delivering high-quality work.

Key Responsibilities:

• Manage a portfolio of key charity partner accounts, including hosting weekly update meetings and providing ongoing support throughout the duration of their challenge.
• Provide expert advice to our charity partners to maximise their challenge income.
• Develop and deliver end-of-challenge reports.
• Conduct ongoing challenge and performance analysis.
• Maximise retention for existing charity partners.
• Identify charity partners that are a good fit for our other services and support with cross-selling.
• Work with the Virtual Challenges Officer on content plans, supporter journeys, and event setup.
• Line manage the Virtual Challenges Officer.
• Lead the management of our moderation team.
• Assist with moderator training, including identifying knowledge/skill gaps, creating materials, and delivering training.
• Take an active role in recruiting new moderators.
• Organize and deliver team meetings.
• Plan and hold charity introductions and pre-challenge briefing meetings with moderators.
• Support with the development of weekly rotas and moderator group placements.

Person Specification:

• At least 3 years' fundraising experience.
• Minimum of 12 months’ experience running a Facebook Challenge or Social Fundraising Portfolio.
• Excellent written communication skills.
• Strong relationship-building and management skills.
• Highly organized with the ability to prioritize and manage a varied workload.
• Ability to work on your own initiative.
• Strong attention to detail.
• Flexible and responsive to changing circumstances at short notice.
• Team player.

Desirable:

• Experience managing and moderating Facebook Groups.
• Experience using GivePanel or a similar platform.
• Experience working with third-party agencies on Social Fundraising Challenges.
• Line management experience to lead and develop a high-performing team.

Equality, Diversity, and Inclusion: Social AF is committed to equal opportunities and encourages applications from all groups of people without regard to age, color, national origin, race, religion, gender, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristic. Applications will be reviewed on a rolling basis, so please apply as soon as possible.

To apply, send your CV and a short covering statement (300 words), along with answers to the following questions:

1. Tell us more about your experience managing a Social Fundraising portfolio, highlighting any direct experience with Facebook Challenges.
2. Please share more about any line management experience you have.
3. What motivated you to apply for this role?

We look forward to hearing from you!

Head of Finance and Internal Operations | up to £62,000 + benefits

Permanent | Croydon – Hybrid Working

A truly inspiring place to work, Young Roots partners with young refugees and asylum seekers aged 11-25 (mostly alone in the UK without their families) to improve their wellbeing and fulfil their potential. With a dedicated team providing life-changing services including intense one-to-one casework, English language mentoring, and access to specialist therapeutic and legal advice, Young Roots are proudly celebrating their 20th anniversary. 

Using their years of frontline work and deep understanding of the challenges faced by young refugees and asylum seekers, Young Roots are now focusing on campaigning and influencing policy to bring about positive change. The Head of Finance and Operations will support significant growth and associated transformation of their Finance and Operations to underpin their ability to provide these vital services to support young refugee’s increasingly complex needs.

Reporting to the CEO and leading a team of 5, the Head of Finance and Internal Operations is a critical leadership role providing advice and analysis to the Board and its Committees. This role will drive the vision and direction of Young Roots as a member of the Senior Leadership Team and will have a focus on Finance, with an oversight of HR, IT and Facilities. This role offers a rare opportunity to contribute at a big-picture strategic level, whilst maintaining the ability to manage their finances in a hands-on way for a genuinely amazing charity.

Key Responsibilities:  

• Leadership: As part of the Senior Leadership Team, support the CEO to develop, implement, and drive the vision and strategy for Young Roots; Develop and lead a first-class Finance and Operations Team; Support the SLT in its decision-making by providing expert analysis across finance, governance, HR, IT, risk, and facilities perspectives.  
• Finance & Planning: Provide robust financial governance and long-term financial planning; Lead financial reporting, production of management accounts, budgeting, reforecasting, and cashflow monitoring; Partner with Head of Fundraising and the SLT to ensure income generation and fundraising strategy is fit-for-purpose; Ensure statutory responsibilities are delivered in compliance to charity SORP; Lead the audit process; Ensure finance systems and controls are fit-for-purpose; Manage all contracts, ensuring services and bids are valued robustly and reflect ROI; Manage payroll; Ensure funding partners receive insightful financial reporting.
• HR: With the CEO and HR Manager, develop and implement a DEI and Wellbeing strategy; Ensure HR policies and procedures are fit-for-purpose, including ER, recruitment, and H&S.
• IT: With IT Consultant, develop and lead the implementation of IT and Digital Transformation strategy; Ensure database and day-to-day IT support is in place; Act as Data Officer.
• Premises: Oversee facilities function; Lead on lease and building issues; Support CEO, SLT, and Trustees with premises options and represent Young Roots with landlord and agent; Ensure all facilities including IT, office space, and utilities are fit-for-purpose and compliant.

What you’ll offer us:

• Qualified Accountant. Track-record of providing financial information, annual reports & accounts to Senior Leaders, Board and Trustees within the charity sector
• Hands-on and strategic. Ability to think strategically about the future director of the charity and translate that vision into a financial strategy and operational plans and changes. Ability to communicating effectively to Trustees and operations staff
• Ambition. Young Roots are open to someone stepping into their first SLT role.  
• Leadership. Ability to contribute to a values-based and ambitious culture and experience motivating, and empowering staff
• Charity Expert. Strong knowledge of SORP, and expertise in restricted fund accounting.
• Audit leadership
• Desire to oversee HR, Facilities, and IT functions.
• First-class collaboration, time-management, and communication skills, with the ability to work autonomously with strategic guidance from the CEO  
• Ability to visit the King's Cross and Brent offices / activities on a monthly basis and a monthly all-staff away day in central London.
• Ability to attend Saturday morning Board meetings 6 times per year.

What we’ll offer you:

• 25 days annual leave (rising to 28 with length of service) + bank holidays, and closure days over Christmas and New Year
• Hybrid and flexible working
• 5% employer pension contribution
• Sabbatical, enhanced maternity leave, special leave, and sickness policies
• Range of generous policies to support wellbeing and promote DEI.

Application Process:

• Although the closing date is Monday 3rd March, CVs will be reviewed on an ongoing basis so early applications are encouraged.
• Young Roots interviews are planned to commence from Monday 17th March.
• Pro-Recruitment group are acting on a retained basis for this role, and Young Roots kindly request all enquires, and contact, is via Pro-Recruitment. Any third-party enquiries will be forwarded to Pro Recruitment.

Based in central Birmingham, with regular travel and some flexible home working.

Salary £43,275 per annum - full time 36 hours per week.

Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits, season ticket loans and a company pension scheme.

Deadline for applications: 11 March 2025

Interview Date: 24 March 2025

For full details of the role, please download and refer to the Job Description on our website "Partnerships Manager - British Dietetic Association (BDA)"

Please apply enclosing a *covering letter and your CV.

We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.

We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by: protecting and improving health and care services, developing health and social care nutrition policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.

Role details:

The BDA is seeking a Partnerships Manager to work as part of the Commercial Team in order to lead the management and development of the BDA’s corporate partnerships, the securing of sponsorship & partnership income and the delivery of the BDA Work Ready programme, to support the financial sustainability of the association through income diversification.

The role has a particular focus on delivering an integrated approach to partnership development and governance and works across the organisation to maximise the impact of commercial partnerships for our partners and our membership.

The role will support the BDA’s Strategic Plan 2024-34 and will suit a candidate with a proven track record of account management, proposal writing, line management, CRM reporting, commercial sales experience and creative problem solving skills.

The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos, so a friendly, team-oriented approach will be welcomed, as well as a strategic, decision-making skills.

Ideal candidate:

We’re looking for someone who can hit the ground running and who is able to continue excellent relationships with our established stakeholders whilst developing new commercial prospects. We would like you to be dynamic and ideally have experience of developing commercial strategies within a regulated or professional association/charity environment along with an understanding of delivering commercial services to a range of partners.

In return, we offer exciting opportunities to develop the commercial arm of the BDA and build purposeful partnership relationships. The team is very friendly and supportive but the role will require somebody who enjoys the challenges that come with a broad role in a small team, as much as meeting sales targets and monitoring project impact.

For full details of the role, please download and refer to the Job Description.

Please apply enclosing a *covering letter and your CV.

*Please note: Only applicants who submit a covering letter will be shortlisted for interview.

Are you a motivated self-starter with an eye for both detail and planning ahead? Do you enjoy working in a busy office? Does the Centre’s vision of helping people learn how to live well together inspire you?

The primary task of the Office Manager and Company Secretary is to head up office and related services to support program leads and enable delivery of all workstreams to a high standard. The role will require periodic working away from the Centre office at other venues in Leicestershire where training / engagements take place.

The post is line managed by the Centre Director.

Tasks of the Office Manager and Company Secretary

1. Managing the Centre Office:

o Administrator for Volunteers, Associates, Consultants, Faith Practitioners and Others who assist Centre program delivery.

o Supervision and/or administration of other office-based support personnel as necessary.

o Ensuring the smooth functioning of the Centre: utilities, IT equipment, internet access etc. Provide day-to-day IT support, undertake initial trouble shooting before external help is sought.

o General Office duties as required - emails, calls, visitors, hospitality, setting up of teaching rooms, post, printing, copying, ordering supplies, meeting attendance, minute taking, document writing, oversight of database, mailings, etc.

o Responsibility for promotion and recruitment for courses.

o Production of leaflets, flyers and newsletters as required.

o Ensure the Centre’s website and social media channels are up-to-date and accurate.

o Ensure email distribution lists and communications systems are up-to-date and used to the greatest effect to communicate the impact of our work to our membership and wider stakeholders.

o Have overall management of all policies and procedures, ensuring accurate records are maintained and regular reviews are managed.

o Ensure the office and whole premises are clean, organised and a safe environment for employees, volunteers and visitors.

o Health and Safety, GDPR and safeguarding responsibilities, including DBS checks and acting as Data Protection Officer.

o Premises care – oversight of day-to-day maintenance, including equipment, gardening and cleaning matters.

o Oversee the management of the library by a suitably qualified volunteer.

o Providing support for Centre staff as required.

o Organizing and managing hospitality and catering at the Centre and offsite where training takes place.

2. Acting as Company Secretary:

o Ensuring duties performed and returns made to Companies House.

o Ensuring Charity Commission requirements kept and returns made.

o Duty as signatory to bank accounts, keeper of Centre debit card, and exercise oversight of petty cash disbursements.

o Service Trustees’ meetings, including working with colleagues to ensure outstanding actions are delivered.

3. Assisting the Director and Deputy Director:

o The Office Manager provides a PA service to the Director and Deputy Director as required, adding capacity to those roles, e.g. in helping set up programs, recruiting personnel, producing reports from data, booking venues, etc.

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high potential income channels such as corporate partnerships, major donors and trusts and foundations.

An exciting new position has now opened up in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team and line managing one Partnerships and Philanthropy Officer, the Senior Partnerships and Philanthropy Manager position will secure critical income from new and existing corporate partners and Major Donors through excellent stewardship.

As well as leading on our strong corporate partnerships portfolio, the position will additionally be responsible for stewarding a pool of high-potential philanthropists/major donors who have been identified from our Direct Marketing activities. For both corporates and major donors, the position will build on existing donor relationships with Operation Smile and aim to grow these contributions. As a line manager, the role will also mentor and develop a talented Partnerships and Philanthropy Officer.

Working Arrangement: Collaborate with your colleagues in person two days per week at our London office. Candidates must reside within a commutable distance of Greater London.

Main Duties & Responsibilities

Corporate Fundraising (50% of workload)

• Take primary responsibility for managing the current pool of medium and large corporate partnerships, including global partners, to ensure their growth and longevity – strategic thought around the growth of each partner will be essential
• Develop clear plans for partner activity and maximise all income channels, including corporate philanthropy, employee engagement, cause-related marketing and more
• Ensure precise and timely reporting and be responsible for the accountability process required by each partnership
• Represent Operation Smile UK on all global corporate partner activities discussions, applying any global strategies to develop successful fundraising plans for the UK
• Maintain a pipeline of new corporate fundraising activities to ensure any attrition of partners is mitigated and that OSUK continue to be visible in the sector
• When possible, populate and facilitate a pipeline of new business opportunities and lead on all aspects of the sales process

Philanthropy (45% of workload)

• OSUK’s Direct Marketing activities occasionally yield significant individual donations. You will develop a stewardship journey for these individuals and take the lead in managing and growing these personal relationships
• As part of the stewardship, you will create opportunities for donors to feel part of our work and in turn, look to increase their gifts to us
• You will work closely with the Head of Partnerships and the Communications team to bring programme activities to life, providing bespoke communications for the pool of philanthropists/major donors based on your knowledge of their interests

Additional Responsibilities (5% of workload)

• You will be fully responsible for the line management of one Partnership and Philanthropy Officer and will support them to manage ad hoc community fundraising tasks as well as cultivating new corporate prospects and managing smaller corporate partners
• Create and maintain annual corporate and philanthropy budgets and business plans by understanding activities from current supporters and forecasting income projection

Additional Information

• 5 years’ experience in a corporate/major donor fundraising role managing 5-figure donations
• Experience in international development organisations would be preferred
• We promote flexible and hybrid working with 2 days per week in our London office in Battersea. There will also be a need for travel to different locations for meetings, conferences and events.
• Some overseas travel will be required to visit our projects and partner countries

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Job Purpose
The Head of Finance and Operations (HFO) will play a pivotal role as a key member of LinkAble’s Senior Management Team, working closely with the CEO and the Head of Services and Quality. The HFO will lead the finance function, providing strategic insight, producing accurate financial reports, and pricing new contracts and tenders. This role is supported by a Finance Assistant and involves line management of the Recruitment and Retention Manager. Additionally, the HFO will oversee external HR and IT advisors to ensure the organisation operates efficiently and effectively.   The salary is up to £46k FTE pro rata for 4 days.

Finance

• Provide strategic financial leadership, ensuring robust oversight of all financial operations.
• Produce timely, detailed, and accurate monthly management accounts for the CEO and Finance Committee.
• Collaborate with colleagues to develop and maintain the Annual Budget, financial forecasts and projections.
• Manage and support a part-time Finance Assistant, while also recruiting and overseeing volunteers or finance trainees to assist with financial transactions.
• Administer payroll in collaboration with LinkAble’s outsourced payroll provider.
• Ensure compliance with financial regulations, including charity SORP, and uphold best practices in financial management.
• Maintain appropriate financial reserves in alignment with LinkAble’s reserves policy.
• Work closely with the Head of Services and Quality to maximise net income from the Surrey County Council contract.
• Manage the audit compliance and oversee the year-end audit process, ensuring timely and accurate provision of information to external auditors.
• Complete and submit statutory financial returns to regulatory bodies, including the Charity Commission, Companies House, Ofsted, and Local Authority Commissioners.
• Support bid and tender preparations by effectively presenting direct and indirect costs to funders, ensuring full cost recovery principles are applied.

People

• Ensure all HR policies and procedures are current, compliant, and aligned with best practices.
• Promote equality, diversity, and inclusion across all Recruitment and HR processes, ensuring hiring managers are well-trained in EDI and safer recruitment practices.
• Oversee the annual staff survey process, track outcomes, and monitor the implementation of action plans on a quarterly basis.
• Foster a positive and inclusive workplace culture, promoting teamwork, staff well-being, and professional development.
• Oversee training and development programs, ensuring all mandatory and specialist training is completed on schedule.

Governance and IT

· Play a leading role in the Digital Transformation Project, embedding new systems within finance and recruitment.

· Maintain and regularly review the charity’s Risk Register, proactively managing organisational risks with the Property, Risk and Compliance Committee.

· Lead on GDPR compliance, ensuring high standards of data protection, information governance, and confidentiality.

· Develop and monitor key performance indicators (KPIs) to assess organisational performance, providing insights and recommendations to the CEO and the Board.

· Oversee the collection, analysis, and reporting of management information, ensuring Trustees and the Senior Management Team have a clear and accurate view of organisational performance.

· Be a proactive and effective communicator, fostering collaboration across teams and demonstrating flexibility and innovation in problem-solving.

Are you a people-focused leader with a passion for driving positive change? Do you want to shape the culture and operations of a growing environmental charity dedicated to making a real impact?

We’re looking for a Head of People and Operations to join our senior leadership team to help us build an effective and impactful organisation, achieving best value for money, working towards sustainability goals and supporting our ambitious growth plans as per our ambitious strategy. 

You will lead on HR and operational excellence—ensuring our people are empowered, supported, and thriving.  Our passionate team is growing, and we need an experienced, values-driven leader to help us develop our people, systems, and culture in a way that reflects our environmental ethos.

About us

Our vision is for a Wilder Birmingham and Black Country with more green and wild spaces where nature thrives, and where everyone has an equal opportunity to access nature in their daily lives. 

The Birmingham and Black Country Wildlife Trust is a local charity uniquely protecting the wildlife of Birmingham, Dudley, Sandwell, Walsall and Wolverhampton. We are one of 46 local, independent Wildlife Trusts working for nature’s recovery across the UK.  We work to conserve biodiversity, improve the environment and raise awareness and understanding of wildlife issues. We have over 7,000 members and have projects, nature reserves and environment centres across the area.  We have exciting and ambitious plans to develop the Trust to help wildlife and engage more people with nature. 

The Role

As our Head of People and Operations, you will:

Lead HR & People Strategy – Foster an inclusive, high-performing culture where everyone can do their best work.

Champion Employee Wellbeing – Develop policies and initiatives that support mental health, work-life balance, and career development.

Oversee Organisational Operations – Ensure we have strong systems, processes, and governance in place to support our impact.

Drive Sustainability from Within – Implement workplace practices that align with our mission.

Support Growth & Change – Develop strategies to support a growing team, including recruitment, onboarding, and leadership development.

What We’re Looking For

A strong background in HR and operations

Experience in building and leading teams in a values-driven organisation

A people-first approach with a commitment to diversity, equity, and inclusion

A strategic mindset with the ability to turn ideas into action

Why Join Us?

A role with purpose and impact

A collaborative, mission-driven team

A flexible and supportive work environment

Opportunities for growth and professional development

Ready to help us build a thriving, sustainable organisation? Apply today!

For further information, please click Apply to be taken to our website for full details of the role.

First stage interviews – online: 31 March 2025

Second stage interviews – in person at Centre of the Earth, Winson Green, Birmingham: 7 or 8 April 2025

We are seeking a skilled relationship manager who can create an exceptional experience for our high-value partnerships and play an essential role in our dynamic corporate Partnerships team. Join us in driving outstanding results and making a meaningful impact as we work towards our RoSPA mission. Our efforts focus on preventing accidents, emphasising home safety, health and safety courses, road safety, and workplace health and safety.

Location: Hybrid with regional travel (must be able to commute to the Birmingham HQ twice a week)

For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year.  We have grown in to a uniquely, well-rounded safety charity with an increasing global influence necessary to drive change in the modern world and strive towards our vision of an accident-free world.

As a part of RoSPA’s Partnerships team, you will play a vital role in helping to achieve this by driving growth with UK based and international organisations.

So, are you …?

• An experienced Partnerships Manager, or similar, looking to branch out
• A good communicator both written and verbal
• Committed to promoting high standards of service and advice
• Passionate about the life-enhancing and saving potential of health and safety

As a Partnerships Manager, you will:

• Lead the creation and delivery of compelling proposals to prospective partners.
• Develop persuasive pitch materials to effectively present partnership opportunities to potential clients.
• Close deals by identifying opportunities, addressing client needs, and offering creative solutions.
• Establish and maintain relationships with new partners to expand the business network.
• Build long-lasting relationships with existing partners, ensuring continued collaboration and growth.
• Identify and seize opportunities for mutually beneficial partnerships, exploring creative solutions that align with both parties’ objectives.
• Represent the company at external events, conferences, and meetings to build brand awareness and attract new partnerships.

Do you have …?

• An ability to build productive relationships with existing and potential clients
• A recognised relevant sales qualification
• A background in managing partnerships or strategic relationships

If so, we can offer you:

• Stable and long-term employment, with a leading name in the safety sector, enjoying an unrivalled reach and reputation
• The opportunity to join a committed team, and to contribute to a life-changing charitable mission
• Opportunities for training and professional development to help build your career in communications
• Salary sacrifice benefits: (including pension scheme, holiday purchase, Bikes2Work, car leasing scheme and Workplace Nursery scheme)
• Wellbeing: GP line, Health Cash Plan (including Employee Assistance Programme and gym/spa discounts), hybrid working, 25 days’ leave plus bank holidays (increasing with service), office shutdown over Christmas break, long service awards
• Free parking in central Birmingham location and interactive staff days. 

The RoSPA values:

• Respectful
• Open and Independent
• Staff Empowerment
• Prevention in Proportion
• Able and Ambitious

We believe in these qualities and hope that you will identify with them.

Closing date: 25th March 2025

If you are interested in applying for this role, please visit our company website RoSPA and submit a copy of your CV and a letter summarising your suitability and available start date.   

Applicants should be aware that RoSPA may undertake searches on relevant social media websites as part of the selection process.

RoSPA is committed to ensuring equality, diversity and inclusion towards all applicants, and eliminating unlawful discrimination.