Charity Jobs

We are recruiting a Data and IT Assistant apprentice to capture and measure the impact of PAPYRUS’ services and provide IT support to our team. 

What you will do: 
• Support the Data Manager to capture, cleanse and present data on PAPYRUS’ activities. 
• Provide first line IT support to colleagues and liaise with our third party IT provider where necessary. 
• Assist with the setup of equipment for new starters and keeping a log of PAPYRUS issued equipment. 
• Manage PAPYRUS CRM systems to maintain data accuracy and ensure good data capture and management practices are followed. 
• Prepare and share impact reports with the team. 
• Support the wider team with any GDPR or Data Protection queries. 

To be successful in this role you will have: 
• English and Maths GCSE or equivalent grade C or above
• Previous experience providing dedicated administration support. 
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Experience of working effectively within a team environment and assisting colleagues 
• Excellent verbal and written communication skills including the ability to write reports. 
• Competent user of Microsoft 365 systems. 

Please visit the careers site for the full job description and person specification for the 
role. 

The apprenticeship programme is due to start in February 2025, provided by Apprentify - an industry-led apprenticeship provider. The successful candidate will learn and work on the job at PAPYRUS whilst receiving 20% off the job training from industry experts, which will be led through virtual classrooms. This course currently has a 100% pass rate.

The qualification will include:• Data Technician Level 3 

Salary: £24,404 per annum (SCP 4) progressing by increments to £25,183 per annum (SCP 6) 

Hours: 36 hours per week 

Location: Warrington 

Contract: 13-month fixed term contract with a view to be permanent after completion of apprenticeship

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details. 

Closing date: 8th December 2024

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible. 

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. 

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

The Involvement & Engagement Officer will play a crucial role in delivering the new patient and public involvement and engagement strategy for Alzheimer’s Research UK. The role forms part of the Involvement & Engagement team, which sits in the Information and Involvement (I&I) department.

The team acts as a focal point for patient and public involvement at the charity, working to ensure that people with lived experience shape and inform projects and activity across ARUK. You will help to manage a key group of lived experience involvement volunteers, facilitate and deliver involvement activity and set the standards and processes for meaningful involvement.

The team also delivers public engagement initiatives, with the aim of making dementia research accessible and inspiring to the public through events and participatory projects and supporting researchers to deliver engagement. The team also supports fundraising colleagues and activities through helping to embed and enhance ways to engage supporters with dementia research.

The team forms part of the busy Policy, Communications & Involvement directorate and works closely with colleagues both within the directorate and across the charity. The I&I department’s mission is to improve understanding of dementia and the diseases which cause it and encourage and support the public and people affected by dementia to get involved in research.

This is a 12-month fixed term contract to cover a period of maternity leave.

Main duties and responsibilities of the role:

· Working with the Involvement & Engagement Manager, implement ARUK’s public involvement and engagement strategy.

· Facilitate, plan and deliver the work of the Lived Experience Involvement Group, including liaising with members and providing dementia specific assistance, arranging logistics for meetings, responding to queries, liaising with internal stakeholders.

· Support the recruitment of new lived experience representatives, with a focus on improving representation from people with a dementia diagnosis and those from underserved communities.

· Responsibility to ensure records relating to involvement work are kept up to date in line with ARUK policies and procedures.

· Helping to develop and deliver training on engagement and involvement for the Group, colleagues and the research community, working with the Research Involvement Manager.

· Work closely with the Policy team, sharing knowledge and insights and supporting their work to involve people with lived experience. Collaborate on special projects relating to involvement as appropriate.

· Act as a champion for public involvement across ARUK, effectively communicating the importance of involvement in the charity’s work and supporting colleagues to effectively incorporate involvement into key projects and initiatives.

· Working with the Involvement & Engagement Manager to produce ongoing evaluation of the involvement and engagement programme, proactively coming up with suggestions for new initiatives and continuous improvement of the programme.

· Working with the Involvement & Engagement Manager, deliver Inspire Fund, our public engagement grant scheme. Manage the application and post-award processes, maintain engagement with grant holders and support them in the delivery of their projects.

· Seek opportunities for public facing activity, that engage people with the topic of dementia and the importance of research, in line with ARUK’s strategic goals.

· Support colleagues to effectively engage with their audiences, creating and maintaining compelling activities and resources that bring dementia research to life.

· Keep up to date with patient and public engagement and involvement sectors to identify emerging knowledge and best practice that might benefit ARUK’s work. Take part in groups that support professional development around involvement and engagement.

What we are looking for:

· Coordinating or delivering public engagement and/or patient and public involvement.

· Project management experience, with the ability to oversee multiple projects simultaneously.

· Experience of discussing and communicating health or research matters with the public.

· Experience building and managing relationships with colleagues and external partners.

· Ability to translate complex science for a lay audience.

· Strong and effective written and spoken communication skills, ability to tailor to lay audiences.

· Ability to communicate appropriately with people affected by dementia and their families.

· Ability to find creative solutions to complex problems.

· Excellent organisational skills; the ability to coordinate various projects with different deadlines.

· A confident and friendly manner; would feel at ease representing the charity to a range of audiences to a high level.

· Creativity, innovation and resourcefulness to identify opportunities and develop initiatives relating to involvement and engagement.

· Ability to work with independence, intelligence, drive and initiative.

· Good IT skills.

· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 8th December 2024, with interviews likely to be held on the 12th & 13th December 2024. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Mainly office based (Stonehouse GL10) but some hybrid working Salary- £40,221 to £43,421 (pro-rata over 30 hours) depending on experience

Permanent role - 30 hours, over a minimum of 4 days per week

Job Opportunity: Chief Executive – Home-Start Stroud and Gloucester

Are you a compassionate, experienced leader with a passion for supporting families?

Home-Start Stroud and Gloucester is looking for a Chief Executive to lead our team and guide our work supporting local families through the challenges of early parenthood. This is an exciting and rewarding opportunity to shape the future of our charity, working closely with our dedicated staff, volunteers, and Board of Trustees to bring our vision to life.

About the Role

As Chief Executive, you’ll be responsible for the day-to-day operations of the charity, ensuring we continue to provide high-quality services to families in need. While the Trustees set the strategic direction, you’ll collaborate with them to turn their plans into action. You’ll manage resources, oversee operations, lead a fantastic team, and represent Home-Start to key supporters and partners in the community. We’re looking for someone who has strong analytical abilities to evaluate service delivery and impact, along with a proven track record in securing and managing funding. You will also need to have excellent team management skills, inspiring and supporting our staff and volunteers to achieve their best.

Key Responsibilities

• Lead and oversee the charity’s day-to-day operations, ensuring our services have a meaningful impact on local families
• Work closely with our Board of Trustees to implement the charity’s strategic goals
• Analyse service delivery, identify opportunities for improvement, and track impact to ensure we’re meeting the needs of families
• Inspire, support, and manage a talented team of staff and volunteers, fostering a positive and effective working environment
• Ensure the charity’s financial sustainability by managing resources effectively and generating sustainable income
• Build and nurture relationships with key stakeholders, funders, and the local community to ensure long-term support
• Lead fundraising efforts, including securing new funding streams, and ensuring efficient use of resources to maximize impact

About You

We’re looking for an experienced leader who is passionate about making a positive difference in the community. You will have:
• Senior leadership experience, ideally in the charity, social care, or voluntary sector
• Strong analytical skills with the ability to evaluate and improve service delivery
• Extensive experience in fundraising, with a proven track record in securing and managing funding
• Excellent team management skills, with the ability to inspire and lead staff and volunteers
• The ability to work collaboratively with a Board of Trustees to deliver on strategy
• Strong operational and financial management experience
• Excellent communication skills and the ability to inspire and engage stakeholders
• A deep commitment to supporting families and communities, with a shared passion for our mission

We welcome people from all backgrounds and are committed to Equality of Opportunity and Diversity. We strive to create an inclusive environment where everyone feels valued and respected. We are also fully committed to safeguarding and promoting the welfare of children and adults and expect all staff and volunteers to share this commitment.

Closing date for applications: 13/01/25

We’d love to hear from you! Join us and be part of a team dedicated to making a real difference in the lives of local families. Together, we can help create a brighter future for those who need it most.

Wimbledon and Putney Commons Conservators are looking for an experienced part qualified accountant/bookkeeper to support the CFO in all financial aspects for the Charity. This role will be a key member of the busy office team based at the Ranger's Office on Wimbledon Common.

While it is primarily focused on the Common’s bookkeeping, the role is also required to support the running of the main office and dealing with the general public as well as customers and suppliers. This is a new role and the successful applicant will be required to:

• Administer the day to day finances of the Charity.
• Maintain the General Ledger (Sage 50)
• Manage the Sales Ledger including raising invoices and Credit Control.
• Manage the Purchase Ledger, processing bank payments for approval.
• Submit monthly Payroll and Pension information.
• Ensure HMRC VAT and PAYE payments are made accurately on time.
• Take minutes for monthly Finance meetings.
• Support the general running of the office.

Applicants should have at least five years’ experience in a similar role. A recognised accountancy qualification would be of benefit as would experience of charity accounting. Good IT literacy (including experience of Sage and spreadsheets) and good communication skills are essential.

Job Description Income Generation Manager

Join our team at an exciting time of growth. You will feed into and lead all aspects of the charity’s income generation strategy plan and associated delivery, working with the CEO and wider leadership team. The role holder will increase annual income year on year by developing an income strategy and delivery plan that develops current income channels and create routes to corporate partnerships and donors, as well as continuing to build our brand recognition.

To feed into and lead all aspects of the charity’s income generation strategy plan and associated delivery working with the CEO and wider leadership team. The role holder will increase annual income year on year by developing an income strategy and plan that seeks to improve current income channels and create routes to future partnerships and donors as well as continuing to build our brand recognition. Specifically, to develop innovative strategies and supporting plans that will help increase income from the following streams:

1. Patronage and donations from high profile and philanthropic individuals/groups allied to our aims

2. Online marketing and fundraising campaigns (FB, Instagram, X, web and text)

3. Corporates through selection of Together Dementia Support as their chosen charity, through employee give as you earn and voluntary involvement in our events, services (marketing and media engagement) and fundraising;

4. Legacy and will-based fundraising with our partners

5. Fundraising events that provide a positive experience and income contribution

The role holder requires commercial focus and should be able to demonstrate how they will design, develop and implement appropriate income generation approaches aligned with jointly agreed fundraising goals. The role will involve increasing awareness, interest and commitment to our charity by leveraging our existing communication strategy and delivery plans.

Benefits when working with TDS

Here at Together Dementia Support we are able to provide a competitive salary, plus extra benefits when joining us.

• Annual leave allowance increases after three years of service.

• Support from by our Employee Assistance Programme. The programme also includes access to free counselling other well-being assistance tools.

• A Staff Discount Scheme, covering popular brands such as Pandora, Look Fantastic, JD Williams, Argos, Boots and more. You can also save on your holidays with Hoseasons, Cottages UK, TUI and others.

• Ongoing professional development opportunities.

• Regular wellbeing and team outings and activities. • Flexible hybrid working arrangements, depending on job role.

• Free onsite parking at our main office.

• 3% employer pension contribution.

Please read the full job pack and job descriptions. If you are interested in working with Together Dementia Support and believe you have the relevant experience, skills, abilities and qualities for this role, please send us your CV and covering letter of 1-2 sides, explaining how you meet our criteria. 

The Katie Piper Foundation are seeking a passionate and proactive Fundraising Relationships Manager to lead our supporter-led fundraising and corporate partnerships, while also supporting events and major donor stewardship. This role offers a unique opportunity to build and nurture impactful relationships, helping us grow our sustainable income to expand our reach and support for survivors.

You will work closely with the Head of Fundraising and Marketing, as well as our Communications Lead, to maximise our fundraising potential and amplify the charity's message. This is a part-time, dynamic role within a small, dedicated team where no two days are the same!

Key Responsibilities

• Relationship Building: Recruit, support, and manage relationships with individual supporters, corporate partners, and community groups, helping them reach their fundraising potential.
• Corporate Partnerships: Identify and secure new corporate partnerships, including charity of the year opportunities, sponsorships, and collaborative fundraising initiatives.
• Community Engagement: Develop supporter-led fundraising activities, encourage survivor involvement, and foster a diverse community of supporters dedicated to our mission.
• Event and Campaign Support: Play a key role in planning and supporting charity-organised and third-party fundraising events.
• Major Donor Stewardship: Collaborate with the team to engage and steward major donors, building long-term relationships that sustain our mission.

About You

You are a natural relationship builder with a creative and strategic approach to fundraising. You are highly organised, proactive, and able to inspire supporters and partners to achieve their fundraising ambitions. You’re comfortable working independently and as part of a small, collaborative team, bringing passion and commitment to each project.

Skills and Experience Required:

• Proven experience in fundraising, relationship management, or a related field
• Excellent communication and interpersonal skills
• Ability to work creatively and strategically to achieve fundraising goals
• Experience with corporate partnerships and community fundraising is desirable
• Strong organisational and time management skills
• Passionate about making a difference for survivors of life-altering burns and scars

Why Join Us?

The Katie Piper Foundation is dedicated to supporting survivors of life-altering burns and scars, empowering them to rebuild their lives with confidence. We provide life-changing, personalised burns rehabilitation, advocacy, and support to help survivors thrive. Join us in making a lasting difference!

• Opportunity to make a real impact in a unique and rewarding role
• Part of a supportive, close-knit team with a shared purpose
• Flexible, part-time hours in a dynamic, fast-paced environment

How to Apply

If this sounds like the perfect opportunity for you, we’d love to hear from you! Applications require CV and supporting statement.

Join us and help transform the lives of survivors of burns and scars. Together, we can make a real difference!

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Head of Communications and Marketing to lead on the charity's communications strategy.

The Head of Communications and Marketing is a strategically important post in the organisation with lead responsibility for overseeing communications, marketing and PR for the UK’s only national cleft lip and palate support charity. The role involves managing all aspects of internal and external communications including media relations, digital content and brand strategy. 

The role reports directly to the Chief Executive, is a member of the Senior Management Team and works closely with the CLAPA Board of Trustees to ensure that we maximise all opportunities to promote the work of the charity.  The post holder also has responsibility for the direct line management of the Communications and Marketing team.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: 9am on Monday 9th December 2024

Interviews – 1st stage: Thursday 12th December 2024

Interviews – 2nd stage: Tuesday 17th December 2024

Start date: As soon as possible – to be agreed

About us:

The National Rifle Association of the UK (NRA) is a registered charity with a Royal Charter and our current patron is His Majesty the King, who continues a long history of Royal patronage.

We greatly value our military heritage and close links with the UK Armed Forces which align to the NRA’s charitable objectives to promote and encourage marksmanship throughout the King's dominions in the interest of defence and the permanence of the volunteer and auxiliary forces, naval, military and air.

With over 90 members of staff and numerous volunteers the NRA represents some 53,000 marksmen and markswomen across its membership and affiliated organisations. The 4,000-acre Bisley Estate is home to the NRA; the charity had consolidated income in excess of 10 million in 2023.

Andrew Mercer, the current Secretary General and Chief Executive, will be retiring in 2025 after 12 successful and rewarding years with the charity.

Job Summary:

As Secretary General of the NRA and Chief Executive of the National Shooting Centre Limited, the NRA’s commercial enterprise subsidiary, you will be responsible for leading the management and operations of the organisations, as well as implementing the overall vision for the charity working with the Trustees. The role involves a high level of responsibility, with pivotal decision-making that affects the future of the charity and its beneficiaries.

Working closely with the NRA Board of Trustees and NSC Board of Directors you will develop the long-term strategy, and business plans of both entities and ensure they comply with the law and regulations applicable to each, but in particular the relevant Charities legislation.

As the main driver of the organisation, the Secretary General is ultimately accountable to the NRA’s council of trustees and works closely with them to achieve the charity's objectives.

Within this role, you will be expected to oversee all operations, including financial management, programme development, and stakeholder engagement. The Secretary General and Chief Executive will also be expected to develop and approve strategies for the charity and communicate them to internal and external audiences.

Acting as ambassador for the NRA and NSC, you will provide and be the public face for campaigns and build relationships with stakeholders in national and local government, the wider shooting community, media and business.

You will play a key role in motivating and engaging staff, membership, volunteers, and affiliated organisations.

What’s on Offer:

Competitive package including salary £110,000 – £125,000 dependent on experience

Benefits:

Excellent benefits package including 20 days per year + bank holidays + 3 days leave between Christmas and New Year, 5% employer pension contribution, colleague discounts on food, accommodation, and shooting.

Main Duties:

• Lead the development and execution of strategic plans, aligning objectives with annual budgets.
• Build and manage relationships with political, military, and governmental stakeholders.
• Monitor key performance indicators to assess financial health and organisational impact.
• Oversee all operations, including financial management and HR policy adherence.
• Represent the NRA and NSC as a national governing body and an important voice for the shooting community.
• Represent the NRA and NSC at public events and media opportunities.
• Ensure staff and volunteers are focused on the charity’s mission and objectives.
• Deliver business plans and strategies to increase revenue and reduce expenses.
• Make major decisions regarding operations and resources, ensuring the NRA’s growth and sustainability.

Personal Responsibilities / Duty Holdings:

• Range Safety Certificates: Oversee the safety of the Bisley rifle ranges with guidance from professional staff.
• Competency & Training Certificates: Ensure shooters’ qualifications on Bisley and MoD ranges.
• Registered Firearms Dealer / Explosives Licence: Manage the possession and use of firearms, ammunition, and components. The successful candidate will need to meet the application requirements in line with relevant firearms and health and safety legislation, including police background checks and medical assessments.
• Home Office Authorities: Maintain permissions for specialised firearms use.
• Member Director, British Shooting: Represent the NRA in the Olympic and Paralympic Shooting activities.
• Council Member, British Shooting Sports Council: Represent NRA interests in the wider shooting community.

About You:

The successful candidate will have a commitment to the NRA’s mission, emotional intelligence, and the ability to work collaboratively with the Board, senior leadership, and external stakeholders.

Knowledge / Experience

Essential:

• Degree in a relevant field (e.g., finance, business)
• Proven track record of managing medium to large organisations
• Substantial experience developing organisational strategy, driving growth, and managing change
• Experience working collaboratively with Boards
• Risk identification and management
• People management, especially senior management teams
• Engagement and relationship management with key stakeholders

Desirable:

• MBA
• Experience running a not-for-profit or charity

Essential Key Skills

• Strong leadership: Ability, to inspire, motivate, and delegate to staff
• Advocacy, engagement, and communication: Effective public and private representation of the NRA and its aims
• Excellent interpersonal skills: Able to engage with members, staff, senior government officials, military, and police
• High business acumen: Ability to generate new revenue streams and identify effective cost management strategies that do not materially weaken the efficacy of the organisation
• Quick learner: Ability to rapidly understand NRA and NSC issues and challenges
• Resilience: Capable of making difficult decisions under pressure
• Strategic thinker: Able to see the big picture and long-term vision
• Attention to detail and strong organisational skills

The role demands flexibility, including weekend work, to meet the expectations of stakeholders and volunteers.

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

REF-218 176

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £20 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and team catch ups. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for between 3 and 6 days per week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

 

Reporting to: Services Manager

Location: Midlands Home Working, with significant travel across the region

 Hours: Full-Time (37.5 hours per week)

 Salary: £25,000 - £28,000

 

Purpose: This is a varied role which involves networking and engaging with a variety of communities and professionals specifically across the Midlands. This is a great time to join us as we work towards our 2024-26 strategy to ensure more people across the country have access to our information and resources. You will have the opportunity to work across a range of exciting projects to include online groups, reaching out to diverse audiences, community outreach and presentation delivery. We would like the person appointed to take up the post in January 2025.

Key Responsibilities – the role will include but not be restricted to:

· Support, nurture and facilitate Online Arthritis Action Groups and Events.

· Organise networking opportunities and presentations.

· Attend local and national events as required.

· Create and retain relationships with localised contacts including community organisations and healthcare professionals.

· Help us implement our Equality, Diversity, and Inclusion Strategy by reaching out to diverse communities including Ethnic Minorities and Low-Income areas across the Midlands region.

· Support the development of our younger adult projects through researching and contacting organisations to ensure 18-40s are aware of our resources and information.

Networking

· Research and reach out to local and national networking opportunities across multiple sectors (community organisations, healthcare professionals, underrepresented communities).

· Nurture local relationships through meeting with and presenting to organisations.

Groups

· To organise and facilitate Online Groups including administration and promotion activities.

· Report on any relevant feedback with aims to improve the service.

· To assist with finding speakers.

· To understand and follow the Charity’s rules on confidentiality.

Other Activities

· Work with the Communications Team to keep social media and the charity’s website up to date with Groups and Events.

· Ensure administration is undertaken for all Groups and Events.

· Ensure Key Performance Indicators are kept up to date on the charity’s database (e-tapestry).

· Other tasks relevant to the level of this post may be asked of you.

· Attend our EDI Working Group meetings.

Location

The post will be located in the Midlands, working from home. Extensive travel across the Midlands will be an essential part of the role, which may require driving or using public transport. Therefore, owning or having access to a vehicle is essential. Monthly visits to the London office are required. Travel expenses will be reimbursed.

We particularly encourage applications from underrepresented groups and those with lived experience.

PERSON SPECIFICATION

 EXPERIENCE & SKILLS

Track record of community engagement: Essential

Excellent project management and organisation skills: Essential

Excellent verbal and written communication skills (including Microsoft Office and video conferencing): Essential

Excellent facilitation and presentation skills: Essential

Experience in researching potential partners and building relationships: Esssential

Experience of maintaining a charity database: Desirable

Experience of delivering course/ educational materials: Desirable

Experience of working as part of a small team: Desirable

Fluency in a foreign language (for example, Urdu, Punjabi, or Bengali): Desiarabl     

ATTRIBUTES

Excellent customer service and inter-personal skills: Essential                                 

A self-starter, able to work on own initiative where required: Essential             

Enthusiastic team-player with a can-do attitude: Essential                                 

Able and willing to travel extensively within the region: Essential                                     

Benefits

 As a valued member of our team, you will get:

· 25 days annual leave, rising to 30 days after five years, plus Bank Holidays and 3 additional days for our Christmas office closure.

· 7.5% employer pension contribution/2.5% employee contribution.

· 24 hour, 365-day access to the Employee Assistance Programme.

· Cycle to Work Scheme.

· Annual Eye Tests.

 How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.

Applications should be received by 5.00 p.m. on Thursday 28th November 2024 at the latest. We may close the job prior to the closing date subject to receiving sufficient applications. Therefore, applicants are encouraged to make an application as soon as possible.

First round of interviews will take place on Zoom on 5th December 2024. The second round will take place on 11th December 2024 at the London office. Reasonable travel expenses will be reimbursed.

Arthritis Action is an equal opportunities employer. We treat employees and applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion, or belief.

 

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Flagship Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

You will be a creative teacher, or former teacher, who is excited to turn the biggest issues in the news into engaging lessons for 10- to 16-year olds, with a particular focus on our bespoke projects and events. You’ll research global topics and consider the best angles and innovative activities.This material will build children’s knowledge about the news and the essential skills they need to make sense of it, through discussion-based activities.

You’ll be responsible for overseeing production of our world-class lessons, live events and Festival resources, with help from a supportive, collaborative team and a wealth of journalistic expertise from across The Economist Group. You’ll be a driven, collaborative manager, able to coordinate a variety of stakeholders including freelance collaborators and internal volunteers, and manage our core content team of Designer and Educational Content Lead.

You will manage projects that help develop the content we offer to schools globally. From implementing AI to unlocking the power of translation, you’ll ensure projects are managed effectively, meet deadlines and keep to budget. You’ll work with the leadership team to monitor and evaluate the success of these projects and scope new areas for growth.

Reports to: Programme Director
Hours: Full time with flexible hours. Core hours are 10am to 4pm. 
Contract type: fixed term maternity cover May 2025 – May 2026
Location: Hybrid. Central London two days per week (Wednesdays and Thursdays) and remote working.
Salary: £45,000 per annum 
Closing date: Friday 13th December, 5pm (GMT)

We will contact all applicants after the closing date.

The Organisation

Beat is the UK’s eating disorder charity. Founded in 1989 as the Eating Disorders Association, Beat's mission is to end the pain and suffering caused by eating disorders. Its national Helpline exists to encourage and empower people to seek help quickly, as early treatment greatly increases the chances of recovery. Individuals can reach out to Beat online or by phone, where they will be listened to, helped to understand the illness, and supported in taking positive steps towards recovery.

Beat also extends support to family and friends, providing them with essential skills and advice to assist their loved ones while maintaining their own mental well-being. Beat shares a vision of ending the pain and suffering caused by eating disorders and is driven by the people it serves, the impact it can make, and the commitment shared among its members.

More information about Beat can be found on their website.

The Role

The Chief Executive Officer will line manage the executive team and any other relevant roles. 
As the leader of the charity the Chief Executive Officer will interact with staff and volunteers across Beat setting a successful and positive culture to enable Beat to meet its objectives. 
The Chief Executive Officer will build and manage relationships with numerous stakeholders including donors, politicians and experts in eating disorders.

Person Specification

• Evidence of leading the development and delivery of organisational strategy, key targets, service improvements and management of change within an organisation of similar size and complexity.
• Solid track record of effectively managing resources and budgets, with experience of delivering long term financial sustainability and stewardship of valuable resources.
• Ability to forge and nurture effective partnerships and collaborative relationships with a range of organisations both inside and outside the research, healthcare and/or charitable sectors.
• Demonstrable evidence of strategic development and leading and inspiring people /organisations and developing effective partnerships. 

Please download the Candidate Information Pack for further information on the role.

How to Apply

If you would like to apply for this fantastic opportunity, please provide the following with your application: 

•  An up-to-date CV
•  A supporting statement of no more than 2 sides of A4, outlining your experience, motivations and suitability for the role.

All applications are being handled by our recruitment partner, Russam. All applications should be uploaded via the Russam website.
 
If you have any difficulty uploading your application or if you would like to have an informal and confidential discussion about the role, please contact Melissa Baxter - Managing Partner, Charities.

Application Closing Date: Monday 13th January 2025
Interviews with Beat (Panel & Informal):  w/c 3rd February 2025 and  w/c 10th February 2025 (Norwich)