Care Management Jobs

The Service Manager will oversee the delivery of tailored support services for those experiencing homelessness in County Durham.

You will ensure effective management of community homes and dispersed properties, supports companions’ welfare and development, which maintains compliance with safeguarding, contractual, and Health & Safety standards.

The role includes leading a dedicated staff team, developing person-centred pathways, and supporting community reintegration, making a significant impact within a growing, values-driven charity​. The post holder will work closely with the implementation and project team at Emmaus North East and colleagues at Durham County Council and other partners to ensure those experiencing homelessness receive the highest quality support.

Important Information

How to Apply: You can visit our website to download an application pack, application form and equal opportunities form. If you have any difficulties accessing these documents please get in touch with us.

Closing Date: 27/01/2025, 12pm | Hours: 18.5 Hours Per Week | Salary: £17,500 (FTE £35,000| Period: 3 Years*

Please note: full-time hours may be available for this role.

Got a question?

If you’d like an informal chat about this role, please email the SHAP Team with the subject heading ‘Recruitment – Service Manager.

About the Single Homeless Accommodation Programme (SHAP)

Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.

SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.

About Emmaus North East

Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.

As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.

In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.

At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.

With our new programme in County Durham, we are proud to extend our mission of creating lasting change and supporting individuals across the North East.

*We anticipate posts starting during February/March 2025 however start dates may change as a result of delays within pre-employment checks and changes to the project timeline.

Are you a data enthusiast with a passion for delivering exceptional supporter care? Do you thrive on using data insights to drive decision-making and ensuring supporters feel valued every step of the way? If so, we have an exciting opportunity for you to join our team at Hospice in the Weald as our new Data & Supporter Care Manager.

This newly created role will help us deliver gold-standard supporter stewardship and make the most of our fundraising database, Raiser’s Edge. As Data & Supporter Care Manager, you will oversee the management and development of our CRM system and lead on data-related projects. You’ll work across the fundraising team to ensure we are using data effectively, delivering insights, and maintaining high quality. Your work will underpin our ability to provide excellent supporter care, helping maximise income and engagement. Additionally, you’ll manage two team members and a group of dedicated office volunteers, ensuring they feel empowered and supported.

We’re seeking an organised and analytical individual who is passionate about data and understands the importance of exceptional supporter care. If you’re ready to bring your expertise in data and supporter care to a meaningful role, we’d love to hear from you.

The deadline to apply is midnight 30th January, however we will be reviewing applications on a rolling basis and reserve the right to close to applications before then – please do get your application in as soon as possible.

Benefits include free parking and a generous holiday allowance with the ability to buy and sell additional holiday. The role is advertised as full-time working 5 days a week, however part-time working 4 days a week would be considered for the right candidate.

JOB Description

With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team and looking for our first Data Manager.  The successful candidate will  focused on interrogating our Care database, carrying out in depth Excel reporting for the Care Team and across the wider charity.

 

ABOUT YOU

The ideal candidate will provide comprehensive and confidential reporting and administrative support, contributing to the efficient and effective operation of the Care Team.  You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing data and reporting needs as the services expand. 

You will be a dedicated, organised and a reliable individual. You will show determination to succeed and have a solution-focused outlook. You will be passionate about information management, producing accurate and insightful reports using our Database and Microsoft Excel for internal and external stakeholders. Understand the need to cleanse the raw data and be able to do this by organising, transforming and reshaping data sets. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity. You will work in close liaison with colleagues across all directorates and promote good working relationships across the charity.

Kindly see attached job description for more information about this opportunity.

Interviews to be held week commending 20th January 2025

In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction, ongoing support and supervision,  reflect our commitment to safeguarding the families we support.

Noahs Ark Children's Hospice is a Disabilty Confident employer 

Part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy, and consider them based on their abilities.

Our Diversity Council is working hard to construct positive changes within our organisation, and we particularly welcome applications from groups who are currently under-represented in our staff.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

About Outward

For almost 50 years, Outward has been a leading provider of high-quality support and care services to people with support needs in London. We are committed to empowering the people we support to live fulfilling lives and make positive choices. At the heart of everything we do are our core values: engaging, enabling, and empowering.

About the Role

We are seeking an experienced and visionary Head of Service, Care & Support to join our senior management team. This new pivotal role involves leading the operational delivery and growth of our Care & Support services, ensuring they are innovative, flexible, and of the highest quality.

The successful candidate will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people we support.

If you are passionate about transforming lives of people with a leaning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.

Key Responsibilities

• Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
• Oversee budgets, ensuring sound financial performance and value for money.
• Build and maintain strong relationships with commissioners and other stakeholders.
• Develop and manage teams, fostering a culture of excellence and continuous improvement.
• Monitor quality and compliance, addressing any issues proactively.
• Provide effective line management to Area Managers and other senior staff.
• Support organisational growth by identifying and delivering new business opportunities.

Full JD is available on request.

Requirements:

Essential (E):

• Right to work in the UK.
• Ability to commute to the Outward office (N17) five days a week, if required.

• Proven experience managing high-quality services for vulnerable people.
• Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
• Strong leadership skills, with a track record of successful change management.
• Exceptional communication and interpersonal skills, including report writing.
• Demonstrable financial management skills, including budgeting and service pricing.

Desirable (D):

• Professional qualifications in care, management, or a related field.
• Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management​.
• Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
• Experience in co-production, involving people supported and their families in designing and delivering services.
• Ability to secure grant funding or develop successful proposals for projects.
• Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
• Ability to develop and execute strategies to address gaps in service provision.
• A sharp commercial focus with the ability to balance financial sustainability and quality care.

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme

• Credit Union Scheme

• Cycle-to-Work Scheme

• Death in Service Benefit

• Health Assured – Employee Assistance Programme

• Eye care Vouchers

• Flu Jab Reimbursement

• Long Service Awards

• Pension Scheme

• Purchase Additional Annual Leave

• Refer-a-Friend Scheme

• Retirements

• Loans (including season tickets and parking permit loans)

• Blue Light Card

How to Apply

If you are ready to take on this exciting leadership role and have the skills and experience we are looking for, please submit an application by following the link below:

Closing Date for all Applications is Monday 13th January 2025

Interviews will be held week commencing Monday 27th January 2025.

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Join our team!

This is a great opportunity for someone to join our service supporting Unpaid Carers across Lewisham. In this role, you will work closely with Primary Care Networks, GP practices, local authorities, social workers, voluntary sector, community centres, and faith groups to help identify and engage with Unpaid Adult Carers, Young Adult Carers and Young Carers.  

In this role, you will support services to improve registration, communication, support and accessibility, promoting ‘Carer Friendly’ environments and practice that supports the wellbeing of Unpaid Carers.  

You’ll need to be able to develop effective relationships with key staff, agree action plans, establish communication pathways and provide updates. By collating and sharing successes, you will support the development of good practice across primary healthcare, social care and community services in the borough.

Applicants will need relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector. You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services.  

You should be an excellent communicator and able to establish relationships at all levels. This is a full-time role.  

Make the change now.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a leading mental health charity committed to supporting the mental wellbeing of our community. One of our key services offers support for unpaid carers – individuals providing emotional, practical, and moral support to loved ones experiencing mental health challenges.

Our Carers in Mind service provides advice, emotional support, friendship, and workshops for unpaid carers. We create safe spaces for carers to connect, share experiences, and receive support for their own wellbeing. Through peer support, we empower carers to prioritise their own health while continuing their vital roles.

The Carers Senior Peer Support Worker will be part of the Community Mental Health Transformation Programme (CMHTP), a national initiative aimed at improving community-based mental health support by reducing barriers between primary and secondary care. This role will work closely with our partners: Age UK Richmond, Crossroads Care, and Richmond Aid to ensure holistic and personalised support for carers.
 

Role Purpose:

The Carers Senior Peer Support Worker will lead and deliver our peer support service for unpaid carers, offering emotional and practical support, coordinating events, and developing community partnerships. They will also supervise a small team of peer support workers while managing a caseload of carers requiring one-to-one and group support.

The role focuses on:

 •  Supporting unpaid carers with advice, emotional support, and peer group connections

 •  Empowering carers to manage their own wellbeing while caring for others

 •  Developing and maintaining relationships with local NHS services, charities, and community groups to ensure joined-up care

 •  Promoting best practices in carer support and mental health recovery

Key Responsibilities:

Service Coordination and Delivery:

 •  Oversee the day-to-day running of the Carers Peer Support Service

 •  Provide one-to-one support and facilitate peer support groups for carers

 •  Manage referrals and caseloads, including supporting those with complex needs

 •  Ensure carers receive timely and appropriate support and signposting

Team Leadership and Development:

 •  Provide supervision, guidance, and training for Peer Support Workers

 •  Coordinate with external partners and community organisations to strengthen the network of support

 •  Work with the NHS (SWLSTG) and voluntary partners to promote collaborative working

Service Development and Impact Measurement:

 •  Monitor and evaluate the effectiveness of the service

 •  Report on outcomes and suggest improvements based on feedback and data

 •  Assist in strategic planning to enhance services for carers across the borough

Advocacy and Inclusion:

 •  Encourage carers to engage in local mental health developments and advocate for their needs

 •  Promote the Triangle of Care framework to ensure carers, service users, and professionals work collaboratively

 •  Develop outreach materials and workshops to educate and empower carers

Person Specification:

Essential:

 •  Lived experience as an unpaid carer or experience working in a mental health or carer support role

 •  Experience leading or supervising staff or volunteers

 •  Strong understanding of mental health challenges and their impact on families and carers

 •  Excellent interpersonal skills with the ability to build relationships and engage diverse communities

 •  Confident in providing emotional support, advice, and group facilitation

 •  Strong administrative and organisational skills with competence in IT systems including email, Microsoft Office, and case management tools

 •  Ability to work independently and as part of a multi-agency team

Desirable:

 •  Familiarity with the Triangle of Care framework or similar carer involvement models

 •  Experience delivering training or community workshops

 •  Knowledge of Richmond’s local community support services and mental health landscape

Benefits of Working with RB Mind:

 •  Generous annual leave: 25 days plus bank holidays (increasing with service)

 •  Pension scheme

 •  Employee Assistance Programme: Including free counselling and wellbeing resources

 •  Training and personal development opportunities

 •  Supportive, values-driven work culture focused on mental health and community wellbeing

How to Apply:

If you’re passionate about supporting carers and making a difference in the community, we’d love to hear from you. To apply, please submit your CV and a cover letter outlining how your skills and experience match the requirements of this role.

Are you passionate about building strong communities and making a positive impact? Do you have exceptional organisational and leadership skills? Join our team as a Community Hub Volunteer Manager and play a pivotal role in fostering a vibrant and connected local community.

We are a dynamic and forward-thinking care organisation committed to creating a hub where individuals can come together, share experiences, and contribute to a thriving community. Our Community Hub serves as a focal point for various activities, events, and initiatives aimed at enhancing the quality of life for local communities.

The East London & Essex Hub comprises of four Community Centres, located in Stamford Hill, Bethnal Green, Redbridge, and Southend. The Hub also incorporates Youth Services, the Dennis Centre Dementia Day Centre, and Meals on Wheels provisions. Located too within the Hub is the Vi Johns Rubens Care Home based in Gants Hill.

In 2026, Jewish Care’s 4th Campus will open in Redbridge, with a number of the Hub’s current services moving into one site. The role will be a key part of this process.

The Volunteer Manager is a multi-site role across the Hub’s three areas, overseeing recruitment, training, and assisting resource managers, supervisors & teams with the day-to-day management of volunteers. Working with the Community Hub Manager the Hub’s Operations Administrator, and the Manager of the Volunteering Department, the role ensures the Hub’s Centre Coordinators, teams, and services are well supported and operationally efficient.

The role works closely with Jewish Care’s Volunteering Department and one day a week will be spent with the team at Amelie House in Golders Green. 

The role is multi-site, and part time for 30 hours per week (Monday - Thursday). The salary for 30 hours per week is £26,065 per annum (£16.66 per hour).

What you will be doing:

In collaboration with the Hub teams and the Volunteering Department, identify required needs, opportunities & roles for volunteers.
Identify and create written role outlines to ensure that all volunteers are correctly matched with suitable opportunities.
Recruit volunteers through current and new networks, organise recruitment events locally, to promote opportunities at Jewish Care.
Oversee onboarding and enrolment of all new volunteers in the Hub.
In collaboration with the Volunteering Department, implement and manage a training schedule for all volunteers, including local induction and training for new volunteers.
Day-to-day operational support of volunteer management & engagement.
Maintain accurate volunteer records ensuring the volunteer database, Better Impact is always updated.
In collaboration with the Volunteering Department, provide relevant KPIs to ensure effectiveness and best practice.
In collaboration with other services support and lead special projects such as supported volunteering; employee volunteering; Mitzvah Day; fundraising initiatives; work experience; student placements.
Plan, organise and implement ‘Thank You’ events and recognition during  the annual Volunteering Week, and oversee and lead on the nomination process for the annual Jewish Care Volunteer Awards event.

What you will need:

Relevant experience in volunteer management, including recruitment, training, and coordination.
Exceptional interpersonal and communication skills to connect with a diverse range of volunteers and community members.
Strong organisational abilities and attention to detail to manage multiple tasks and projects simultaneously.
Empathy, patience, and a passion for community building.
Proficiency in using digital tools and platforms for communication and record keeping.

 We are recruiting for an enthusiastic, motivated and committed Deputy Manager, with experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and also embedding high standards in the running of the service. The successful candidate will be deputising in our LD supported living service located in Waltham Forest, consisting of 10 self-contained flats designed to support the skills building needed to increase the independence of people with learning disabilities and autism.

The service provides a level of independence for those who want that as well as the reassurance of 24 hours care and support. There is a large communal area for people to socialise and attend activity sessions.

About the role

· You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people

· You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.

· You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.

· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.

· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

· You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want. 

About You

· Experience of managing a service for people with a learning disability/autism is preferable 

· You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.

· You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

· You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.

· Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times.

· A commitment to providing high quality, personalised active support

· Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.

· You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.

· Knowledge of managing a budget is desirable

Positive behaviour Support

Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications : 10th January 2025

Interviews will be held week commencing : 13th January 2025

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application

About Cosmic Charity

Cosmic supports the work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We fund vital equipment, staff training, research, and support services for patients and their families.

We are seeking an Events and Volunteering Manager to join our small, friendly charity at a pivotal time in our journey. Cosmic is rapidly growing both our service delivery and our team, making this an exciting opportunity to play a key role in shaping the future of a very special and much-loved charity. This role will oversee and manage the end-to-end planning and high-quality delivery of all income-generation and engagement events for Cosmic, with the goal of maximising income, enhancing supporter engagement, and raising the charity’s profile.

Cosmic already has a portfolio of events ranging from our Cosmic Walk, Dragon Boat and Duck Race, Cosmic Ball, and various annual events hosted by our corporate partners. These events form the backbone of our engagement efforts and provide critical opportunities to connect with supporters, raise funds, and promote our mission. This role will manage the existing events while also developing new opportunities, ensuring a dynamic and diverse event portfolio. Additionally, it will provide Cosmic with the opportunity to develop a collaborative Events Strategy in line with the wider organisational growth strategy, aligning our events with and supporting our overarching objectives.

The Events and Volunteering Manager will also be responsible for facilitating and formalising all Cosmic volunteering opportunities, including our corporate engagement programme, ensuring they align strategically with the charity’s service delivery goals while delivering mutually beneficial outcomes for both the organisation and the corporate partner.

Key Responsibilities

Event Planning and Delivery 

• Develop the Cosmic Events Strategy by effectively initiating and delivering a calendar of events suitable for our audiences, that will drive audience reach and income, focusing on delivering a good return on investment and achieving set objectives.
• Take overall responsibility for planning, organising, and executing a wide range of events, from initial concept to post-event evaluation.
• Lead on all aspects of project management for events, including:
  • Developing and managing event budgets, ensuring cost-effective delivery.
  • Coordinating event invites, monitoring RSVPs, managing guest correspondence, and ensuring strong attendance.
  • Sourcing prizes, managing material production, and liaising with external suppliers.
  • Producing risk assessments and contingency plans to ensure the smooth running of events.
• Promote events effectively to ensure strong attendance and engagement, using a variety of communication channels to reach the correct audiences.
• Oversee on-the-day event delivery, including running briefings, managing running orders, volunteer coordination, and logistics setup.
• Build and maintain strong relationships with external stakeholders, including suppliers and committees, to ensure the success of events.

Event Development and Innovation

• Strategically plan all events a year in advance via a comprehensive calendar to allocate resources effectively and align with the Cosmic 3-year plan.
• Design a varied programme of engaging, high-quality events to attract new supporters and steward existing ones.
• Identify opportunities for new event concepts to grow income streams and increase awareness of the charity’s work.
• Monitor and analyse event performance and ROI to provide insights for improvement.

Supporter Stewardship

• Develop and implement tailored stewardship plans for event donors, ensuring longterm engagement and retention.
• Collaborate with the wider team to provide excellent donor care and build strong relationships with key supporters.

Corporate Partnerships

• Under the leadership of the Senior Philanthropy Manager, steward relationships with relevant corporate partners, developing strong links and identifying opportunities for collaboration via Cosmic events, corporate partnerships/fundraising and volunteering opportunities.
• Coordinate all corporate volunteering activities in collaboration with NHS and Cosmic service delivery colleagues.
• Develop high-quality materials for proposals and presentations to engage potential corporate supporters in events and volunteering.
• Act as the key point of contact to liaise with corporate partners who host and plan events on behalf of Cosmic, ensuring that all income generation, awareness and partnership opportunities are maximised at these events.

Volunteer Management

• Develop and oversee a structured volunteer management programme, ensuring clear roles, responsibilities, and objectives for volunteers across Cosmic’s activities.
• Recruit, onboard, train, and manage volunteers to support:
  • Office-based activities: administrative tasks, office organisation, and day-today support. 3
  • Cosmic events: providing event-day support, including setup and stewarding.
  • Wider projects: community engagement, fundraising initiatives, and special projects.
• Provide ongoing support, training, and recognition to ensure volunteers feel valued, engaged, and aligned with Cosmic’s mission.
• Maintain accurate volunteer records and ensure compliance with relevant policies and safeguarding procedures.
• Collaborate with colleagues across the charity to integrate volunteers into organisational service delivery plans effectively.

Administration and Reporting

• Maintain accurate records of event attendees, income, and expenditure in the charity’s CRM Donorfy.
• Provide regular updates on event progress and performance to senior leadership and trustees.

General Duties

• Build strong relationships across the charity, NHS units, and key stakeholders to identify opportunities for collaboration.
• Keep abreast of trends and innovations in the events and fundraising sectors to ensure best practices.
• Undertake other duties as required to support the charity’s objectives. 

For the full job description and person specification, please see the attached document

Do you want to play a key role in supporting an end to rough sleeping by leading an innovative team?  

This role is available on a fixed term contract until 13/12/2025 (Maternity Cover)

We have an exciting role available for a motivatSed and passionate leader to join the No Second Night Out (NSNO) team as Service Manager, where you will have the opportunity to lead our Staging Post team in Lewisham. The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 28 day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. In the rewarding role of Service Manager, you will:

• Oversee the day to day running of the service, support and manage a team across the project.
• Work closely with outreach teams, local authorities, other housing providers, landlords and charities to identify and improve pathways out of rough sleeping.
• Provide line management and motivational support to a high performing team.
• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery. 
• Work on site in Hither Green 4 days a week, with flexibility to work from home 1 day.

About you

We are looking for a motivated and passionate manager to lead and support a team across the project. You will have a genuine interest in the overall aims of the service, and demonstrate:

• A creative and dynamic approach, with excellent communication skills, and the ability to build relationships and negotiate with a wide range of partners and external audiences.
• The ability to operate in a fast paced environment and manage a varied workload and multiple priorities.  
• Knowledge and understanding of the housing and support needs of people experiencing homelessness.

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough. If you want to play a part in the positive impact of this integral service, we encourage you to apply!  

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit the St Mungo's careers page on our website for further information and to apply. 

Closing date: 10am on 13 January 2025

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

We are recruiting for a Supporter Care Executive to join our Fundraising, Communications and Policy team; the scope on this job involves….

Job Title: Supporter Care Executive

Location: Home-based, with occasional requirement to attend our Head Office (Vauxhall)
Salary: £29,919 per annum, including London Weighting if applicable
Contract type: Fixed-term (9 months), Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Supporter Care Manager, with responsibility for the strategic development, management, and delivery of the Supporter Care function across the Fundraising, Comms and Policy Directorate.  

Closing date: 9am on 13 January 2025

Interview date: 22 January 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you ready to step into a high profile role where you will be responsible for the growth and development of services in Hammersmith and Fulham, Hounslow and Bath and nearby areas?

This post is offered as a fixed term contract until February 2026 (maternity cover)

We have an exciting opportunity for an inspirational leader to join us in the role of Regional Head, where you will play a pivotal role in the management and successful growth of St Mungo’s Hammersmith and Fulham and Hounslow sub region; making a difference in helping to end homelessness and rebuild lives.

In the role of Regional Head, you will provide effective leadership and direct line management to senior and service managers ensuring best practice and consistently high standards of service is delivered to our clients.

You will implement an effective strategy for developing and growing the sub-region’s services, winning contracts for providing new services and retaining existing contracts to build continued growth and support for vulnerable people experiencing homelessness.

You will oversee a variety of client services across H&F and Hounslow including 2 large accommodation pathways, specific women’s only accommodation, rough sleeping assessment centre and navigator service, and our homeless health coordination programme.  

You will build and maintain excellent partnership working with external service providers, local authorities and partner organisations.  

You will work with a recovery focused approach, keeping client involvement as a priority, ensuring the voices of people with lived experience are included to help shape and develop services to meet the individual and complex needs of our clients.

About you

We are looking for an experienced leader who has overseen teams delivering services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment.

• You should demonstrate a track record of effective operational leadership and management of staff across dispersed locations, working through a line-management structure, including through a period of substantial change.
• Your business/service development experience will demonstrate your ability to successfully negotiate for contracts for the provision of services (either as a supplier or purchaser) and to win new business.
• You will have a person centred approach, and a genuine interest in putting clients at the centre of your work.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 13 January 2025

Interview and assessments on: week commencing 20 January 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

This is a new role at Carers Trust to create a database system and a data culture that underpins our ambitious growth plans.

We are investing in donor acquisition, but also in growing our corporate, major donor and grants’ portfolios and you, as champion for data, will be pivotal in this. Leading and being seen to lead at all levels from day-to-day support to strategic development, you will know the details of how databases work, how great data underpins success and how to create enthusiasm and confidence.

In this role you will:

• Be able to create a vision and a strategy for how data will be used to drive growth in our fundraising. You will be the champion for our database.
• Create both the technical systems and processes, and the culture, that ensure our data quality is high.
• Be experienced in integrating other systems into our database so we can effectively integrate data from external systems such as online giving systems or mass email programmes, for example.
• Deliver a training programme encompassing one to one support, workshops, manuals and other activities.
• Work closely with our finance team to ensure our gifts are reconciled with our accounts.
  
  Download the information attached for more details about the role and the perks of working for Carers Trust. 

In this role you will:

The Stewardship Manager will be a key strategic leader within Carers Trust's Income Generation and Engagement Directorate who will create, implement and manage a comprehensive stewardship programme that illustrates to supporters the impact of their giving and involvement.

The Stewardship Manager will be responsible for ensuring an exceptional donor experience, fostering long-term relationships and maximizing the retention and growth of income from individuals, trusts, and corporate donors. Working closely with all of our donor leads, they will develop an overall stewardship vision and oversee the planning and implementation of our supporter relations programmes for each audience.

Alongside our Database Manager, the Stewardship Manager will also ensure compliance with regulations, full documentation of communications and relationship milestones, and create a robust monitoring architecture for evaluating and reporting progress.

Our ideal candidate:

• Proven experience in donor stewardship, relationship management or customer experience in the charity or nonprofit sector
• Strong communication skills, with the ability to write and design engaging and persuasive content
• Excellent interpersonal skills, with the ability to build relationships at all levels
• Strategic thinking capacity, with experience designing and implementing stewardship plans
• Proficiency in using CRM systems for donor management and reporting
• Knowledge of fundraising principles and donor motivations
• Understanding of GDPR and its implications for donor communications
• High level organisational skills with strong attention to detail
• Empathy and a genuine commitment to the charity's mission
• A proactive approach to problem-solving, showcasing creative thinking
• Flexibility to attend occasional out of hours events and meetings

Download the attachments to find our more about the role and working for Carers Trust.