Care Management Jobs

About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We strive to provide innovative and responsive housing and support services that promote choice and independence for people with a variety of needs including; young people, adults with mental health support needs, learning disabilities, autism and older people.

We are recruiting for an enthusiastic, motivated and committed Deputy Manager, with experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and also embedding high standards in the running of the service. The successful candidate will be working alongside frontline staff to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this service is providing a real opportunity for people to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices. PBS training will be provided to develop the successful candidate into a PBS coach, and you will be working closely with our Positive Behaviour Lead to create a culture that promotes Positive Behaviour and Active Support values and practice. The role involves teaching people new skills and ways of communicating which reduces behaviours of concern.

About the role

• You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people
• You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.
• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
• You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want. 

About You

• Experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern is essential. (E)
• A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 3 months of employment is essential. (E)
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support. (E)
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers. (E)
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff. (D)
• Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times. (E)
• A commitment to providing high quality, personalised active support. (D)
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making. (E)
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want. (E)
• Knowledge of managing a budget is desirable. (D)

E – essential, D - Desirable

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application form detailing how by referring to the job description and person specification. You can do this by following the link below:

The closing date for all applications is on Thursday 12th December 2024

Interviews will be held week commencing 23rd December 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.  

To ensure individual supporters are treated in a responsive and respectful way.  Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.  

About You

As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships. 

Duties and key Responsibilities

  Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements.      as well as handling outbound supporter care calls and other communications.

• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.

• Maintain supporter and organisational records in our database. 

• Using data securely and with best practice data protection principles in line with GDPR.

• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.

• Develop & maintain effective working relationships with colleagues in & outside of fundraising.

• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.

Other responsibilities

• To assist with the banking of cheque and cash donations received at head office.

General Responsibilities

• Support the mission, ethos and values of MAP

• Support and promote diversity and equality of opportunity in the workplace

• Work collaboratively with others in all aspects of our work

• Represent and be an ambassador for MAP

• Maintain and improve competencies through continuous professional development

• Abide by organisational policies, codes of conduct and practices

• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.  

Person Specification

Experience

• Experience of supporter or customer care

• Experience of customer relationship management (CRM) databases

• Experience of using Dynamics is desirable

• Experience of transaction processing, e.g. credit cards, cheques

Skills and abilities

• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief

• Ability to work well under own initiative, meet deadlines and have a good attention to detail

• Interest and ability to learn technical skills relating to the functions of the fundraising database.

• Good communicator with an ability to share information in clear and concise language

• Strong attention to detail

Education/training

• Able to use a computer with confidence, advanced MS Office desirable 

Personal attributes and other requirements

•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).

• An ability to apply awareness of diversity issues to all areas of work

• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary. 

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification 

We are looking for an experienced and passionate Housing Service Manager to manage and lead our dedicated team at Willow Lodge, Folkestone.

1 x Part-time opportunity available - 21 hours per week, flexible hours between 9am – 5pm, Monday – Friday.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

JOIN THE TEAM!

This is an exciting opportunity to manage our Willow Lodge Service. Willow Lodge is a welcoming nine-bed supported living accommodation located in Folkestone. Our facility includes seven bedsits and two self-contained flats, providing a comfortable and supportive environment for residents. Our dedicated, friendly, and experienced staff are committed to fostering a supportive and positive environment, ensuring tenants feel at home while they work towards their personal goals.

How you will make a difference:

• Ensure effective two way communications are in place and teams are kept fully informed of national and local developments.
• Maintain excellent working relationships with professionals, referrers and stakeholders.
• Ensure effective liaison between service teams, service users and other professionals.
• Work with the team to deliver what is important to commissioners and the people they support to achieve recovery goals and service outcomes.
• Identify and enable meaningful opportunities for user involvement in shaping services.
• Manage the recruitment of staff as the selection panel leader, ensuring compliance with Recruitment & Selection policy and Equality legislation.
• Ensure that services are accessible and meet the needs of service users from a diverse range of backgrounds and are representative of the needs of local communities.
• Be the positive role model and coach, as lead practitioner providing expertise and guidance on practice issues to the team.
• You will be responsible for ensuring the assessment, recording and reviewing of our Outcome Focussed Support Planning and Risk Management Planning is embedded into practice.

Essential skills and experience required:

• Experience of managing and leading a team within a social care/care setting.
• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
• Knowledge and understanding of recovery principles and embedding the ethos of recovery into your own practice.
• The ability to make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans to meet these needs.
• QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.

Caring for our people.   

We offer a wide range of support. Some of our benefits include:   

• PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.  
• Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an Employee Assistance Programme with access to appointments.  
• Taking time for you: we work flexibly and have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.  
• Planning for the future: We have a contributory pension scheme.  
• Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.  
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member.  

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. 

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do! 

Are you an exceptional Social Care Leader?

As a manager in our supported living homes in across the Finchley and Barnet area, you’ll lead teams to provide personalized, person-centered care for people with learning disabilities and autism, helping them live fulfilling lives as active members of their communities.

You’ll also be part of a team of CQC Registered Managers working collaboratively to achieve excellence across our Good-rated locations. You will be leading teams to provide excellent, person centred support to people with a learning disability or autism living in their own homes, enabling them to lead their lives in ways that make sense to them.

Does this sound like feedback you would like to receive?

Relatives told us; "The staff are absolutely amazing, there's not one thing I can say bad about them",

"I am more than satisfied, my relative is treated like a queen",

"We find without exception that the staff are totally caring" and,

"I think they do a brilliant job; they are very kind and caring."

*Taken from our most recent CQC report.

As one of the largest support providers in the UK for people with a learning disability or autism, we have a nationally recognised award-winning development programmes and qualification sponsorships, providing excellent learning and development opportunities across the organisation. We value and support career development, look at our Managing Director who started as a relief Support Worker!

If you are an experienced social care manager who is committed to having a positive impact on the lives of the people we support and you can demonstrate a commitment to our values, we would love to hear from you.

You will need to demonstrate the following:

• Knowledge and understanding of CQC regulations
• Experience of managing a team, setting objectives and ensuring goals are met 
• Experience in delivering outcomes in line with care and support contracts 
• Experience in supporting people with a learning disability and/or autism
• Completed, or be willing to undertake, a relevant Management Development training/professional qualification.
• Experience of day-to-day budget responsibility, ensuring the maintenance of administration and finance procedures.
• Experience of day-to-day management of support team(s) (recruitment, shift planning, managing attendance, people management, health, and safety etc.)

Further details on the Person Specification for this role can be found in the attached document.

Your rewards

In return for your hard work and dedication, we offer ongoing development opportunities and the strongest possible prospects, plus a range of great benefits including: 

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 030 030 391 50.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

The Froebel Trust is an endowed charity that supports the Early Childhood Education and Care sector. Our grants, resources, courses, and events support and inspire tens of thousands of educators across the world.  Following a successful period of growth, we are seeking an experienced Communications Manager who can think and act strategically to increase our reach and engagement even further with inspirational and impactful communications. Working remotely with on-site team meetings once a month in London, you will be building and sustaining great relationships with multiple contractors and volunteers, and managing a diverse portfolio of work. 

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

We are recruiting for Supporter Care Manager to join our Fundraising team; the scope on this job involves….

Job Title: Supporter Care Manager

Location: Homeworking (with a requirement to work from our head office in Vauxhaul, London on some occasions)
Salary: £42,444 per annum
Contract type: Full-time. Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Supporter Care Manager, with responsibility for the strategic development, management, and delivery of the Supporter Care function across the Fundraising, Comms and Policy Directorate.  

Closing date: 9am on 5 December 2024

Interview date: 11 December 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Department: Supporter Care and Database Services

Location: hybrid – a minimum of 3 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: permanent, full time

Salary: £26,000 – £28,000

Closing date: Wednesday 4th December at 11.59pm

Interview date: Thursday 12th December (virtual)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility. 

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters. 

You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income. 

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters. 

If this sounds like you, join us in making a difference in the lives of those affected by dementia. 

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

This role is subject to a Basic DBS check.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity has arisen for two Community Care Coordinators to support some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.

The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.

Independence will be encouraged through self-management and recovery.

The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.

This is a part-time position (26 hours per week), between the service hours of 9am-5pm (Monday-Friday)

Community Care Coordinators are based at 275 Fore Street, Edmonton, London, N9 0PD & North Middlesex Hospital.

Are you passionate about making a lasting difference to the lives of vulnerable adults in Camden?

We are looking for a Deputy Manager to join our team Endsleigh Gardens which is a 49 bed Supported Accommodation hostel. The service provides person centred support to clients with a history of homelessness and complex needs, such as alcohol, substance and mental health support needs.  

The service is primarily aimed at clients who have a history of rough sleeping, providing them with an environment to recover from homelessness, whilst building their skills and unlocking their potential to ultimately achieve a move-on into independent accommodation.

The Deputy Manager will have significant involvement in leading project staff to create a psychologically informed environment to allow for meaningful change.

As part of the management team, the Deputy Manager will play a key role in ensuring the Endsleigh Gardens team provide a quality service, to vulnerable groups and individuals, who face complex barriers to accessing services. Key responsibilities in this role will be:

• Supporting the team in the day-to-day development and management of the service.
• Line management of staff; offering motivation and supervision to deliver high quality service with a recovery-focused and person-centred approach.
• Responding to incidents and working closely with the second Deputy Manager and Service Manager to maintain high standards of health and safety in the service. 
• Working proactively and creatively with other partner organisations and stakeholders to ensure the best outcomes for our clients.
• Work normal office hours Monday – Friday, with flexibility to work outside of these hours at times to support the needs of the service.

About you

This will be a fantastic opportunity for someone to be proactive, take a lead and build their management skills. If you can demonstrate the below, we encourage you to apply!

• The ability to negotiate with a wide range of internal and external partners to build positive working relationships.
• Good planning and organisational skills with the ability to effectively prioritise your own time and workload.
• Knowledge and understanding of the housing and support needs of people experiencing homelessness, and a genuine interest in supporting people to transform their lives.
• You don’t need previous line management experience but will have some experience of motivating and empowering staff and/or volunteers to take responsibility for delivering a high quality service.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 11 December 2024

Interview and assessments on: 18-19 December 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Mind in Haringey is an independent charity organisation providing vital mental health services to our community in Haringey since 1989.

We have a broad and exciting range of services and projects running in a dynamic, evolving environment. We are constantly striving to develop and improve our services through listening to our community, peers, and staff team to evaluate and deliver the best possible projects for our community.

Working with Mind in Haringey will give you the opportunity to join a small, creative team with many opportunities for learning and progression. We are a diverse and passionate team, who welcome experiences and perspectives from all backgrounds. 

We particularly encourage applications from those with lived experience of mental health, from racialised communities, members of the LGBTQ+ community, and residents of Haringey who are passionate about changing things for the better in the borough. 

Haringey is a melting pot of culture, history, and resilience. Though there is much that needs to be improved, we are proud to work as part of a community that has displayed great strength in hardship both in the past and in more recent years. Interested in joining us in this work? We look forward to receiving your application for the role.

Mind in Haringey are seeking a Community Care Coordinator for some of our most vulnerable users. The role which has been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence. 

The successful candidate will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidate will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress. Independence will be encouraged through self-management and recovery. 

Barnardo's Transition, Preparation and Moving-On Service is looking for an experienced Residential Care Worker for its 4 bed Children's home.

This is a service commissioned by Liverpool City Council to deliver Children's residential support in line with statutory requirements utilising therapeutic approaches. The service consists of one 4 bed Children's home.

The service aims to provide a nurturing environment within our high-quality home, which will meet the needs of children and young people who have experienced trauma, neglect, rejection, and whose basic needs have not been met.

The home offers our young people a safe space to enjoy themselves with activities such as karaoke, pamper, movie and games nights. Our young people are also encouraged to enjoy activities such as horse riding, going the cinema, indoor adventure parks, museums, theatre shows, youth clubs, fairs/theme parks i.e. Alton Towers, Blackpool and Southport.

We always ensure that our young people have the opportunity to enjoy at least one holiday/short break. 

We support our young people to learn skills such as cooking meals and baking.

In line with Barnardo's EDI awareness and ethos, we take part in cultural theme nights once a month.

On top of that, Saturday is takeaway night, so you even get a night off from cooking!

As a Transition home, our role is to support the young people in our care to either return back to their own families, move onto foster care, or move into semi-independence. The support we provide is vital in supporting our young people in their next chapter. You would play a huge part in this exciting role in changing the lives of our young people.

The home provides a truly therapeutically focussed environment that can meet the needs of young people who require support to manage their behaviours safely, develop their resilience and prepare them for the demands of future life with their own families or in other settings.

As a Residential Care Worker you will support the young people on a rota basis, covering the following:

• 3 on 4 off pattern across the year, with rotas completed at least one month in advance.
• Sleep ins - approximately 2 per month with an additional payment of approximately £68/sleep,
• Waking nights (approximately 2 per month)
• Opportunities to complete additional hours at an enhanced rate of pay.
• Some weekend working, on a rota basis
• Some bank holiday working – enhanced rates of pay for bank holiday working.

Designated days off are given following sleep ins and waking nights to promote wellbeing and recovery.

Your role as a  Residential Care Worker:

You will engage with and support young people in all aspects of their lives, attending to their practical, physical, and emotional needs, whilst safeguarding each young person at all times.

You will be an allocated keyworker for one of the four young people, acting in the capacity of a corporate parent. The outcome of this being that you support the management team to ensure the collation and coordination of supporting information, pertinent to the young person's everyday life, which will be used to demonstrate the journey of the child whilst residing at the home.

On a rota basis, you will also share the responsibility (alongside other Residential Care Workers) of being allocated as shift leader. This ensures each day is purposeful and coordinated, to enhance opportunities for positive achievements and outcomes for the young people.

You will support young people to enhance their social opportunities by accessing hobbies & activities in the home and in the community. This could include supporting young people to access meals out/cinema/theatre/activity clubs etc and engage with fun nights in e.g. Movie/pamper/ games nights etc.

If you have residential experience, are passionate about the children in your care and can show understanding, tenacity, consistency of care and the ability to engage with a wide range of young people – this may be the opportunity for you!

*For more specific role information please refer to the document below entitled

 “PW2 Additional Info”

What you'll get from us

In addition to the extensive organisational benefits identified below, you will receive:

• A full induction within our trauma informed charity,
• Ongoing comprehensive training package, including Therapeutic Crisis Intervention, to enable you to be equipped to fully support our young people.
• You will be part of a team supported by a Therapeutic Co-ordinator and will also receive reflective group/individual sessions with our consultant psychotherapist,
• Monthly practice focussed supervision,
• On successfully passing probation, enrolment on a fully funded residential Diploma

Quote from a young person who previously lived in the home:

“…You've all really helped me become the person I am today. The amount of love you all put in, you all wanted the best for me. I'm going to miss the team of great people I have had around me”

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? Do you have the leadership skills to drive positive change in an innovative and supportive environment? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service.

We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.

ABOUT THE ROLE

As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.

You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.

Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.

ABOUT YOU

To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. You will be confident in developing and implementing strategies, leading teams, and working collaboratively with a wide range of stakeholders.

We are looking for someone with:

• Experience in managing services within the housing, homelessness, or social care sectors.
• Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.
• The ability to inspire and lead teams, fostering a positive, supportive, and inclusive environment.
• Excellent communication and partnership-building skills.
• A commitment to person-centered care and an understanding of trauma-informed approaches
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software  

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.  SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment 

What we offer

• A supportive and inclusive working environment
• Competitive salary and benefits package
• The opportunity to make a real impact on people’s lives
• 25 days annual leave, increasing with the length of service
• Ongoing Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

• Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.
• Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.
• Partnership Working: Work collaboratively with statutory agencies, charities, and community organizations to coordinate support and build effective referral pathways.
• Budget & Compliance: Manage budgets, ensure compliance with relevant regulations and standards, and meet contractual obligations.
• Strategic Development: Drive continuous service improvement, implementing new initiatives to enhance outcomes and address the evolving needs of service users.
• Peer Mentoring Program: Oversee the peer mentoring program, providing guidance and support to mentors who use their lived experience to help others.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). 

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

At Equal People mencap, we are proud of our 36-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities. 

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,000 hours per week of support We aim to be the best  social care employer in London.

We are looking for someone who loves a challenge, is creative and has a passion for positive change, with the confidence to make decisions under pressure. You will be self-motivated and determined to achieve the best outcome for the people we support. You will achieve this through leading and motivating a dedicated team of support workers to ensure and maintain the delivery of high-quality support. 
The successful applicant will need to be confident in communicating with the people we support, staff, family members and partner agencies.
To be considered for this role you must have experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services. As this service is registered for personal care/supported living you will be supported to undertake your registration with CQC.
You will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.
You will be responsible for the quality of the service, as well as the finances and team performance, ensuring that the people that we support are given opportunities to pursue their interests and life goals.  Some of the people we support have profound and multiple learning disabilities alongside other complex healthcare needs such as physical disabilities, Epilepsy, Dysphagia, non-verbal, require peg feeding and some may require involvement with manual handling and supporting people with all aspects of their personal care.
Whilst it is not essential that you have direct experience as a Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector. You will be working within the supported living environment. 
The role will challenge, excite and never be dull but will be truly rewarding.
You must be competent in using IT.
Your working week is flexible covering 7 days per week and will include working weekends and an on-call rota shared with your Senior Support Workers. Flexibility is key.

  NB CLOSING DATE 12th DECEMBER - INTERVIEWS MID JANUARY 

DUTIES AND RESPONSIBILITIES

1. Ensure everyone  receives a service that:

• plays to their strengths.

• helps them overcome barriers.

• achieves the outcomes they wish.

• works to increase everyone’s independence, opportunity, choice and control.

• has a positive view of risk-taking whilst ensuring awareness of safety, security and safeguarding. 

2. Work in a consistent and positive way with managers and other team members   to ensure receive a great service from the whole team. Ensure all EPM  policies and procedures are followed e.g. that:

• support plans, referrals and risk assessments are followed up, actioned and reviewed.

• medication processes are adhered to.

• money is managed effectively.

• health and safety practices are carried out.

• records on the Charitylog database are kept up to date.

• information is communicated to staff, members and families in a timely and accessible fashion.

3. Actively lead the Floating Support Team’s development through coaching, training, supervision, appraisals and team and management meetings.

4. Work alongside the Chief Finance and Operating Officer, CEO and Activities and the Trustees to develop and action strategic plans to maintain, develop, and promote EPM and our services.

5. Promote best practice across the service and the organisation through participation in external and         organisational wide projects and forums. 

6. Participate in the emergency on-call emergency rota (approx 10 nights per month) - £35 per night).

7. Take lead responsibility for the performance and delivery of the support contracts, overseeing the FS Senior Support workers. 

8. Ensure performance standards are evidenced and quality is upheld in everything that the team’ do in complying with relevant CQC, contractual and organisational standards, outcomes and procedures. 

9. To provide written and verbal reports on outcomes to Trustees at the regular Council of Management Meetings. To monitor and review service user and carer feedback, complaints and incident reports and use this information to inform and improve future services and practice.

10. Lead and manage the team to support personalised rota planning via Charitylog (inclusive of day, night and overnight activity) and service user timetables.

11. To lead the Housing Management service, working with the FS SSWs to ensure tenancies are managed appropriately, records maintained, and reports completed for Housing Associations in a timely fashion.

12. To be responsible for, or delegate recruitment of staff and provide excellent leadership, direction and effective management of the team’s resources and finances. 

13. To plan, set and manage project budgets appropriately. To ensure project and individual finances are recorded, managed and monitored appropriately.   

14. Ensure professional standards and   best practice act as key drivers within a culture of continuous service improvement, value for money and safe practice.

EPm operates within a constantly changing environment and as such work priorities and targets may change. The organisation reserves the right to make reasonable changes to the job description and accountabilities in order to meet client needs