Campaigns Manager Jobs

The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions – in more than 120 countries and territories. With our guidance, operators deliver the globally-recognised Award, which provides opportunities for 14 to 24-year-olds of all backgrounds, locations, cultures and abilities, to develop their interests, skills and life aspirations. 

The Communications Manager leads the development of our brand and public-facing messaging to engage our audiences in the global impact of the Award. You will articulate our story through a wide range of content, helping build our voice as global advocates on the value of non-formal education and learning.

You will lead the delivery the Foundation’s communications activity, including content, channel strategy, and building communications and marketing capacity among our global family of Duke of Edinburgh’s Award operators. This includes ownership and strategic development of the Foundation’s public communications channels (website, social media) and strategic support for platforms managed by other teams.

You will partner with teams across the Foundation to advise and support delivery of marketing assets and strategies to support Award operators across the world, including leading the Communications Working Group and developing and delivering marketing capacity-building training to colleagues around the world.

The role oversees our organisational communications calendar and provides the lead communications and marketing support on events activity, acting as the key conduit between the Communications and Events teams and ensuring that all online and offline events receive the communications support and collateral they require, in line with agreed budget and resources.

The role works closely with National Award Operators and the Royal Communications team on royal visits attended by the Award’s patron and Chair, His Royal Highness The Duke of Edinburgh, including media and social media plans.

You will have sound understanding of reputation management and be confident in briefing the wider Foundation staff team, as well as the global Association, on communications queries and activities.

Engagement Manager 

Fixed Term Contract (fixed term until 31/03/25 with possibility of extension)

Job Ref: V523

Hours/Days per week: 21 hours per week – (Flexible days/hours)

Salary: £25,000 (pro rata) plus attractive employee benefits package

Start date: ASAP

Location: homebased or office based

Closing date: 28th October 2024

Interview date and Location: On Teams 

About Us

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK. 

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all. 

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

About Welcome Friends

Welcome Friends helps to alleviate loneliness and isolation in the over 50’s in Merthyr Tydfil and Rhondda Cynon Taf by recruiting and training volunteers who are subsequently matched to beneficiaries who will visit them every week. Volunteers are encouraged, where it is feasible, to accompany or encourage the older person to interact more with their community, through attending local groups/community events.

Key Duties:

1. Recruit, interview, induct, train and support volunteers. 

2. Work closely with partners/referral agencies and funders to ensure a steady flow of participants into the projects.

3. Manage the matching/placement process of volunteers and participants, setting up and supporting new activities where appropriate. 

4. Be responsible for project compliance, carrying out risk assessments for volunteer activity and regularly reviewing, including safeguarding arrangements.

5. Ensure monitoring evidence and impact data is collected to measure progress against agreed outcomes. 

6. Provide administrative support for the project where required, processing volunteer expenses and maintaining databases.

7. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement. 

8. Maintain effective relationships with stakeholders and project partners on a day-to-day basis. 

9. Prepare reports to Delivery Leader and Project Manager based on agreed outputs and targets. 

10. Manage your own time and diary effectively, and in line with the needs of the project.

11. Liaise regularly with the Project Manager and project delivery colleagues. 

12. Play an active role in identifying and developing new business.

13. Contribute to joint working and teamwork across Volunteering Matters.

Experience/Skills and attributes: 

1. Experience of working with older people. 

2. Experience of managing and working with volunteers, and the ability to motivate and engage them.

3. Experience of working in partnership with other agencies. 

4. Excellent written and verbal communication skills. 

5. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines. 

6. Ability to assess risk and carrying out risk assessments. 

7. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records. 

8. Understanding of and commitment to equality, diversity, and inclusion. 

9. Understanding of and commitment to Data Protection and confidentiality. 

Desirables: 

Ability to speak Welsh or a willingness to learn. 

Other: 

Location: This role is homebased and will involve extensive travel across Rhondda Cynon Taf and Merthyr Tydfil. The postholder will require good internet access to enable remote working, and a suitable home office space. IT equipment and infrastructure will be supplied.

This role requires enhanced DBS clearance.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.  

About the Role:

This new position will drive our income generation efforts through various channels and initiatives. You will develop and implement business development strategies to attract financial support from individuals, corporations, foundations, and potential donors. The role will proactively engage with donors, build relationships, and cultivate partnerships to create and maximise income generation to support our mission and programmes.

What You'll Do:

Drive development of Urban Synergy’s presence in business FTSE 250 and others, through successful inbound and outbound prospect and client engagement.

Research and identify potential funding sources, including individuals, corporations, foundations, and grant opportunities to build a meaningful opportunity pipeline.

Create comprehensive fundraising strategies aligned with Urban Synergy’s organisational goals and mission.

Create, implement and manage fundraising campaigns and initiatives to maximise income generation.

Build and maintain relationships with existing and potential donors.

Develop donor cultivation plans, including personalised communications, events, and stewardship activities.

Collaborate with internal and external stakeholders to ensure effective donor engagement and recognition and explore new partnership opportunities.

Work closely with the Head of Programmes and Engagement and the Partnership Manager.

Identify relevant grant opportunities and draft compelling proposals ensuring timely their submission including reports, and related documentation.

Attend networking events, conferences, and community gatherings to expand the organisation's network and establish strategic partnerships.

Track and analyse income generation activities, prepare regular reports and revenue forecasts on fundraising progress, outcomes, and ROI.

Ensure compliance with relevant laws, regulations, and ethical standards in fundraising activities.

Who we are looking for:

Someone with substantial and demonstrable experience of working with corporates within FTSE 250 and the commercial sector. This includes proactively acquiring new partnerships and maximising existing relationships, including how to access the decision makers.

Have excellent presentation and negotiating skills, representing the charity in a range of settings and to a range of audiences.

Be a self-starter with strong sales and influencing skills, Able to work independently in particular in developing corporate fundraising products and tools.

Degree in Business, nonprofit management, marketing, or a related field (or equivalent work experience).

Proven experience in income/revenue generation, fundraising, or new business sales, preferably within the nonprofit sector.

Strong knowledge of fundraising principles, techniques, and best practices.

Excellent communication, writing and interpersonal skills, displaying a commitment to excellence and careful attention to detail.

Target driven with an ability to think strategically and develop and implement compelling fundraising strategies.

Strong organisational and project management skills.

Proficiency in fundraising software, CRM systems, and Microsoft Office Suite.

Knowledge of ethical fundraising practices and compliance regulations.

Collaborative and strategic builder.

If you are a proactive, curious and empathetic individual committed to making a positive impact on the lives of young people, we encourage you to apply for this exciting opportunity to join our team at Urban Synergy.

Urban Synergy is an equal-opportunity employer and welcomes candidates from diverse backgrounds.

About Urban Synergy:

Urban Synergy, an award-winning youth empowerment charity is seeking a passionate target driven Business Development Manager to join our growing team. The role is crucial to generate sustainable new revenue streams to support our essential social mobility work. As Business Development Manager, you will play a critical role in ensuring the financial sustainability and growth of the organisation, enabling us to make a long-term positive impact on the lives of young people.

Founded in 2007, by our CEO Leila Thomas, Urban Synergy's mission is to inspire, guide, and ignite the ambitions of young people aged 9-24 years. We focus on early support to build confidence and demonstrate to young people that the world is their oyster. Through our mentoring programmes, we create a positive and lasting impact on the lives of our beneficiaries by fostering personal development, building self-confidence, and providing guidance to help them achieve their goals.

Work environment:

Flexible hybrid working. You will be required to travel to London on a regular basis to meet the team, and other in person meetings, sponsored events and Partner organisations.

Right to work in the UK / UK VISA Sponsorship

You must have the right to work in the UK and it is important to note that Urban Synergy is unable to sponsor individuals to work in the UK.

Job Types: Full-time, Permanent

Pay: £60,000.00 per year

Benefits:

• Company pension

• Work from home

Work days:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's (preferred)

Experience:

• Business development: 3 years (required)

• Sales: 5 years (required)

Work Location: Hybrid remote in London

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, more than 11,000 professionals working on the frontline received our training. Over 87,000adults at risk of serious harm or murder and more than 109,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last seven years, more than 5,000 perpetrators have been challenged and supported to change by interventions we created with partners, making almost 17,000 adult and child victims of their abuse safer.

Together we can end domestic abuse. Forever. For everyone.

The Role

Our influencing work is changing the UK conversation about domestic abuse, with both national
and locally based elected representatives and the officials and colleagues who work alongside them.

As our Policy and Public Affairs Manager, you’ll lead impactful policy initiatives that align with our mission to end domestic abuse and to ensure support for the whole family, preventing harm, reducing risk and supporting recovery. Working closely with our Head of Public Affairs and Policy, you’ll develop strategies which will amplify our voice and the voice of survivors, and deepen our policy engagement, particularly in relation to multi-agency work, health and family justice.

You will be joining the organisation at a pivotal moment as the new Government makes an explicit commitment to halve VAWG in ten years, including planning a new strategy and a number of new Bills to support this mission This provides an unmissable policy development and influencing opportunity to ensure that SafeLives’ priorities for improving the response to domestic abuse are taken forward by Government.

This is an ideal role for a dynamic and experienced policy manager with a commitment to social change and the prevention of domestic abuse.

You will be based in our London office and/or remote working, with regular meetings in London and occasional travel to other locations around the UK, including our Bristol office.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on Monday 2nd December 2024.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Are you a major donor fundraising specialist, ready to make your mark tackling health inequalities for people affected by cancer in the North West?

Working for the region's leading cancer charity as their brand-new Philanthropy Manager, you'll put the region's cancer needs first by funding world-class research and award-winning campaigns to tackle the cause, improve the care and find the cure for cancer.

Salary: £40-45k
Contract: Permanent, full time or reduced hours
Location: Homebased with regular travel to HQ In Liverpool and across North West
Benefits: 25 days (+ bank and Christmas closure), 5% employer pension contribution
Culture: Flexible, supportive, able to work with autonomy

About the charity

Living in the North West, we're 25% more likely to be diagnosed with cancer than elsewhere in the UK and many cancers are much more common across the region. The region also suffers from extreme social-deprivation and health inequalities which, when combined, lead to a lower-than-average life-expectancy and poorer quality of life for our communities.

As the charity's first Philanthropy Manager, you'll support high-net-worth individuals to tackle inequality head on and channel their passion to drive change for local communities.

What will you be fundraising for?

This charity has consistently punched above its weight, achieving an impact beyond its size.

Since 2000, they have invested over £45m in vital research activities in the region's top Universities, constantly pushing the boundaries forward in the fight against cancer.

Your fundraising will support influential, region-wide initiatives, including award-winning public health campaigns. Recent fundable projects include a groundbreaking annual Regional Report on cancer and the innovative Lab-Coat Learning education programme for the region's schools.

There is so much to engage and excite major donors who care about improving outcomes for people in the North West. It's all about levelling the playing field for people living with the harsh reality of a cancer diagnosis.

About you

You'll be joining a passionate and well-established fundraising team. The Board and senior leadership are realistic about what it takes to get major donor fundraising off the ground.

Starting from fairly modest beginnings means there is a blank canvass and plenty of opportunity to bring fresh ideas and approaches. There is a genuine understanding that effective major donor fundraising requires strong foundations and a realistic lead-in time to see positive results. You'll be given the freedom to develop and deliver your own philanthropy strategy, analysing opportunities and challenges, and leading from the front.

Ideally you'll come with experience of working closely with individuals in previous roles, have a proven track-record of making high-value asks and be comfortable working to targets.

The role requires someone with emotional intelligence and exceptional communication skills. It's vital that you're a team player - someone who brings out the best in other people.

If you're driven by making a difference in the fight against cancer, then step forward: we'd absolutely love to hear from you.

Please send a copy of your profile or CV to Ellen Drummond at Charity People as the first step.

Deadline: Friday 29th November, however we will be accepting applications on a rolling basis so we'd encourage you to get in touch asap if you are interested

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job Title: Recruitment and HR Operations Manager
Reporting to: Head of People
Line Managing: People Officer and People Administrator 
Salary: £35,000 - £40,000 (dependent on experience)
Contract type: Full time (37.5 hours)

 About The Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.  

The Felix Project is a dynamic, ambitious charity working to make London a city where no one goes hungry and good food is never wasted.  

We rescue high quality, fresh and nutritious food that cannot be sold from nearly 500 suppliers including supermarkets, wholesalers, farms, restaurants and delis. We sort and deliver this food to charities, schools and community projects supporting London’s most vulnerable people. 

This year we expect to rescue 13,000 tonnes of food to redistribute to more than 1,000 London frontline charities and primary schools in every borough of London. That’s enough food to make more than 30 million meals. 

The Felix Project is growing fast in response to huge demand. Set up in 2016, we now have around 160 staff working alongside 8,500 volunteers. We have four main operating depots spread across London - in Deptford, Enfield, Park Royal and Poplar. We’re committed to ensuring our different teams work hand-in-hand, so our main hot-desking spaces are built into these depots. 

Alongside our large-scale, depot-based operations we have green ‘point-to-point' food redistribution projects in central London and Canary Wharf. In Poplar, we operate a commercial Kitchen which uses surplus food to cater for up to 5,000 individual meals per day. 
 

Purpose of the Job 
The Recruitment and HR Operations Manager will report direct to the Head of People and lead the end-to-end recruitment and HR operations for our organisation. This role combines the strategic elements of recruitment with operational HR responsibilities, including payroll oversight, HR systems management, and occasionally employee relations support. This role will be line managing the People Officer and People Administrator, who will provide support on the below functions. 

Duties and Accountabilities

Recruitment

• Ensure that end-to-end recruitment is completed for roles across all levels of the organisation; including creating recruitment campaigns and plans
• Overseeing job board accounts
• Develop and execute innovative talent acquisition strategies to attract and retain top talent.
• Partner with department managers to understand their hiring needs and provide guidance throughout the recruitment lifecycle.
• Manage relationships with external recruitment agencies as needed to support hiring goals.

HR Operations

• Oversee HR operations to ensure efficient and compliant HR processes, including payroll processing, benefits administration, and employee record maintenance.
• Ensure compliance with relevant employment laws and internal policies.
• Drive improvements in HR processes and systems to increase efficiency and effectiveness within the team.
• Oversee onboarding and offboarding processes to ensure a seamless employee experience.

Payroll Management

• Oversee payroll processes, ensuring accurate and timely payroll distribution.
• Coordinate with the Finance Department and the People Officer to resolve payroll-related issues.
• Ensure compliance with all payroll-related legal requirements and organisational policies.

HR Systems and Database Oversight

• Oversee databases, ensuring data integrity and security
• Ensure external website, intranet, and SharePoint HR pages are updated and contain most up-to-date information.

Other

• Provide support for ER cases as needed, collaborating with the HR Advisor to ensure fair and consistent application of policies.
• Support the Learning and Development Advisor in development and administration function of training of our staff
• Support HR leadership in fostering a positive workplace culture
• Any other duties as directly by the senior leadership team.

What you’ll get in return

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team. This role is hybrid but there will be travel expected to our Park Royal, Enfield, Deptford, Poplar depots and Canary Wharf Office. The salary is £35,000 to £40,000 per annum, 25 days annual leave + bank holidays. You will be able to further develop your skills through training opportunities if and when required.

Recruitment timeline

We will be assessing candidates and arranging interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Benefits 

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel in London and within UK

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers across the UK by developing evidence and through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. We’re looking for a Policy Manager who will make a difference to health and social care policy for people with arthritis.  

About the role

The purpose of this role is to lead on projects across our policy priority areas, commissioning research, developing policy positions, and producing reports and consultation responses. There will also be opportunity for line-management within the team.

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.

The Policy Manager will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.

We’ll give you autonomy, variety and challenge with opportunities to lead projects and to work with inspirational campaigners and meet senior Government and NHS stakeholders. We’re a supportive team who will value your well-being and professional development.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of current policy issues relevant to people with long-term conditions or disability, including healthcare policy.
• Recent experience of influencing policy gained from work within a policy team.
• An ability to think creatively and communicate effectively.
• An enthusiastic, adaptive and flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

GRSAC offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation in achieving our aims, and we are dedicated to developing and rewarding our staff. 

Hours: 30 – 37.5 hours per week (0.8 - 1FTE), as agreed

Responsible to: CEO

Overall Objectives:

· To ensure the efficient and effective running of GRASAC’s office

· To ensure high-quality management of all data systems

· To provide administrative support to the CEO, Board and team

Key Responsibilities

Facilities and supplies

1. Manage Health and safety within the offices including routine checks and regulatory compliance checks to promote a safe working environment in line with policies on Health and Safety, highlighting any significant deficiencies to a senior colleague.

2. Manage office supplies.

3. Manage all supplier contracts.

Data management

1. Work alongside the GRASAC team to ensure that all service activity is recorded, monitored and evaluated to meet regular deadlines.

2. Oversee data storage systems, ensuring data backups.

3. Ensure regulatory compliance and stay up to date with data privacy regulations.

4. Prepare reports for internal and external stakeholders as required.

5. Provide on-going support for casework management system.

Communication with stakeholders

1. Respond to all phone and email enquiries.

2. Manage all general inboxes

3. Manage all client referrals, including initial contact with all potential clients and uploading referrals to data management system.

4. Coordinate the provision and analysis of client feedback surveys.

Media and Comms

1. Manage GRASAC’s social media including regular posting of agreed information.

2. Manage GRASAC’s website ensuring it is updated as necessary.

3. Manage and distribute all publicity information.

4. Support GRASAC fundraising events, awareness raising events and activities.

Administrative support

1. Process and manage invoices for approval.

2. Oversee petty cash, including disbursements and reconciliation.

3. Process all expenses ensuring they are completed with all necessary information prior to approval.

4. Coordinate all recruitment (staff, volunteers and trustees).

5. Manage all DBS checks including updates.

6. Provide administrative support to the CEO as required.

7. Minute agreed meetings.

General Responsibilities:

1. Provide a diverse and culturally sensitive service, ensuring that anti-discriminatory practice and equality of opportunity are promoted within all aspects of GRASAC’s services.

2. Attend external events, meetings, training and development activities when required even if these are outside of your working hours and away from GRASAC’s premises.

3. Understand and contribute to the overall objectives of the organisation. 

The list of tasks is not exclusive and may include other duties that are consistent with the above as may be required from time to time, with the job description being subject to review and periodic amendments

Information related to the post:

· Post is restricted to women under Schedule 9, Part 1, Equality Act 2010

· Applicants will undergo an enhanced Disclosure and Barring Service (DBS) check prior to appointment.

Equal opportunities statement: GRASAC is striving to be an equal opportunities employer and we welcome applications from women from all sections of the community.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

Position

Reporting into the Head of Communications, this is a strategic and hands-on management role responsible for driving ShareAction’s media function and acting as a key business partner for colleagues across the organisation. Using your experience of developing media strategies, you will advise teams on how to enhance ShareAction’s position as a thought leader on responsible investment, support organisational goals to influence decision-makers and engage target audiences and help manage ShareAction’s reputation by advising on risk and mitigation. You will line manage a Media Manager and Senior Media Officer in the UK and provide guidance to a Media Advisor in Brussels to design and deliver high-quality media relations activity and ensure the effective operation of ShareAction’s press office and internal processes, including media monitoring and reporting.

You'll play a key role in the development of campaigns to hold global companies to account for their impact on people and planet and promote research and recommendations to support our vision of a world where responsible investment is the norm. With excellent interpersonal skills, you’ll be able to work collaboratively, supporting colleagues to engage effectively with the media.

If this sounds of interest, we’d love to hear from you.

What you’ll bring to the team

We want to hear from you if you have substantial experience working in a press office or as a journalist, with recent experience at a senior level, and a strong track record of securing positive coverage to achieve brand, engagement and influencing goals. This role would suit someone who is skilled in developing and delivering media strategy to support organisational objectives – including thought leadership activity for specialist audiences – and has the interpersonal skills to collaborate effectively with colleagues at all levels across the organisation and win support for your recommendations. You’ll be a highly regarded people manager who has a proven track record of developing junior team members and putting in place the structures and support for them to succeed. You’ll be passionate about using the power of communications to help drive a better future for people and planet.

This role would suit someone who has outstanding verbal and written communication skills, with a flair for breaking down complex issues and the ability to use framing and messaging techniques to produce high-quality content that can resonate with target audiences and inspire action. You’ll enjoy working in a fast-paced, changing campaigning environment and have excellent organisational skills to be able to manage multiple projects at once. You might have previous experience developing media activity within a campaigning or advocacy organisation or on social, environmental or financial issues.

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy; however, as this role involves a lot of close collaboration with London-based colleagues, there is an expectation that you will be able to come into the office once a week. The whole Communications team meets together in person at least once a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension: invested with NEST and their green funds.
• A healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 25th November 2024.
First-round interviews: Thursday 5th and Friday 6th December 2024.
Second-round interviews: Thursday 12th and Monday 16th December 2024.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting, we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

Volunteer Manager

We are seeking an experienced manager to provide volunteering expertise and insight to enable significant income growth across the team.

This is a full-time, permanent role offering home working and flexible hours.

Position: CE333 Volunteer Manager

Location: Home-based, UK, Nationwide. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: £42,628 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Tuesday 3 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Dates: First interview Monday 9 December 2024, Second interview Monday 16 or Tuesday 17 December 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

This is an exciting role which will be crucial in driving our Regional Fundraising vision to be at the heart of our communities. We need an army of recognisable volunteers beside us in all our communities, empowered to drive lasting change for people affected by stroke and support our plans for income growth.

Your team will be proactively acquiring new volunteers through various products and propositions. Leading the design and delivery of a high value network of ‘business boards’ and testing new, innovative ways to enable our supporters to donate their time to us. To deliver this you will lead on specific projects, role and proposition design, reporting and planning, and work collaboratively with others across the team and wider Customer Experience directorate. 

Reporting to the Relationships Lead you will lead your team (one direct report), coach members of the wider team and be a valuable member of the Regional Fundraising management team. 

Key responsibilities will include:

· Develop and deliver new volunteer products and propositions

· Responsible for all volunteer experience across the Regional Fundraising Team including volunteer platforms and technology to support efficient and effective ways of working

· To ensure effective line management of the team.

· To provide coaching to support the development of volunteering with other members of the wider Regional Fundraising team

About You

We are looking for someone with a passion for volunteering and significant experience of project planning and problem solving. You will be driven to deliver excellent experiences for volunteers which support income delivery.

You will have experience of:

· Delivering targets with successful outcomes.

· Project planning and problem solving.

· Delivering formal presentations and public speaking.

· Budget development, planning and forecasting and an understanding of risk, mitigation and contingency planning.

· Achieving annual income and expenditure targets.

· Recruiting, managing, motivating, developing and training staff and/or volunteers.

· Analysing and interpreting data.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Volunteer, Volunteering, Volunteer Engagement, Volunteer Manager, Volunteering Manager, Volunteer Engagement Manager, Volunteer Coordinator, Volunteering Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Interviews: 02/12 or 03/12 

For more information or to apply, please click 'apply now' to be directed to our careers site.

Join Our Team as Senior Head of Principal Giving!

Are you a passionate leader with a flair for philanthropy? At The King’s Trust, we're seeking a dynamic individual to lead our Principal Giving team, driving transformational impact for young people across the UK. In this senior leadership role, you will inspire your team to secure 7-8 figure gifts, build long-lasting relationships with high-value donors and cultivate new principal gift-level prospects. You’ll play a key part in our ambitious plans, including the next phase of our landmark 50th-anniversary campaign – aiming to raise £150m across our core funding and endowment. You’ll have a central role in guiding our Campaign Board and maximising our 50th anniversary year to deliver fundraising success.

If you're an experienced fundraiser with a proven track record in securing major gifts, exceptional communication skills, a skilled leader with an ability to motivate and develop high performance, and a deep empathy for the challenges young people face, we want to hear from you. Together we can help make a lasting difference for young people now and for future generations to come.

Key Responsibilities:

• Lead and inspire a high-performing team to meet a multi-million-pound target.
• Build strategic, long-term relationships with major donors and drive a new business culture.
• Drive the success of high-profile campaigns and projects.
• Ensure ethical, effective, and inclusive fundraising practices.

Apply today to be part of something truly transformational!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Senior Head of Principal Giving? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Senior Head of Principal Giving! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3237 

Individual Giving Manager

£44,310 - £47,712 pa

City of London E1 8QS and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of Role

The Individual Giving Manager will play a critical role in advancing our organisation's mission through leading the planning and delivery of our year round Individual Giving (IG) portfolio.  Responsible for the strategic development, implementation and delivery of the IG portfolio, this role will grow the volume and value of our individual giving audience, through a management of a diverse portfolio of products and propositions including, but not limited to, cash, regular giving, legacy, and mid value.

This role will drive innovation and continuous improvement across our IG programme, identifying opportunities for growth, refining our relational fundraising approach and ensuring that we understand and are responsive to the needs of our audiences, evolving with the ever-changing external environment. We’re rapidly growing both our campaign and 365 activity so this is the perfect opportunity for the right candidate to make their mark, capitalising on the unique USP of Comic Relief as a disruptor brand offering joyful giving experiences.

Join us at the heart of Comic Relief's mission to leverage the power of popular culture to enable people help others and create a just world, free from poverty.

Key responsibilities:

Plan and deliver strategically aligned Individual Giving acquisition and retention activity, focussed for the relevant target audiences by:

Leading the development of the IG strategy and plans, proactively identifying growth opportunities and mitigating against risk to prioritise activities, setting clear and realistic objectives, KPIs and budgets based on capacity, expertise, insight and team aspirations to deliver a balanced IG portfolio including:

Championing and taking a data insight led approach to IG activity, critically analysing data and use insight to inform strategy and campaign optimisations

Proactively seeking insight and learnings for the IG audience, using this to inform strategic and operational activity development, and sharing with wider colleagues as relevant.

End-to-end project management of IG appeals, activations and campaigns, from initial planning and stakeholder engagement through to implementation, reporting and analysis.

Collaborating with internal teams to ensure that projects are delivered on time, within budget, comply with all relevant best practice and are delivered to the highest standard including:

o Working with digital fundraising experts (e.g. in paid media, email) and delivery experts (e.g. in content production or third parties) to implement agreed plans and ensure they effectively deliver alongside other fundraising priorities and agendas for Comic Relief.

o Working with colleagues to identify suitable stories and content to be used to for the delivery of assets across IG campaign and 365 activity.

Building relationships with and managing external partners (including media agencies, fulfilment, print & production houses etc) to ensure timely, effective and efficient campaign delivery.

Playing an active part in the wider success of our fundraising and engagement strategy by:

· Contributing to the development of team wide annual plans and budgets, using learning and insight to make recommendations that facilitate income growth.

Proactively participating in, and as required, leading aspects of wider team planning activities.

Keeping abreast of the fundraising marketplace and wider legislative and regulatory landscape to identify opportunities to enhance Comic Relief’s fundraising campaigns and ensure compliance of our IG programme.

Playing an active role in the Fundraising Team, working collaboratively to enable inclusivity and diversity in order to drive high performance and an action-oriented culture.

Delivering ad-hoc projects as required.

People Management – this role does not currently have line management responsibility but this could change in the future as we grow and develop the portfolio.

Person specification

Essential criteria

Extensive experience of managing online and offline direct marketing campaigns across acquisition, retention and stewardship, maximising lifetime value.

Proven experience of managing at least two of the following products: regular giving, cash, legacy.

Proven use of data to inform decisions and deliver growth and evolution of individual giving fundraising campaigns.

Excellent project management experience including proven use of project management methodology and tools. 

Strategic expertise:

o Experience in annual planning and year-round budget management, including ability to set detailed budgets and KPIs, provided detailed reforecast and proactively manage campaign budgets.

o Experience and capable of briefing and analysing complex data and insight information; to produce clear briefs and effective marketing plans.

o Experience of marketing planning and tracking, including media planning KPIs and metrics across online and offline channels.

o Experience of creating campaign alignment and channel alignment to optimise campaigns with a focus on income generation.

Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working, including:

o Experience of working collaboratively with a range of team members.

o Experience of managing external parties such as creative and media agencies.

Communication:

o Excellent oral, written communication, attention to detail, and presentation skills with the ability to inspire and influence stakeholders.

o Strong interpersonal skills.

Knowledge and experience in developing and rolling out activity specific activations as part of a wider integrated campaign, actively opportunity spotting and fostering collaboration and adapting in response to wider factors.

A self-starter with proven ability to work independently, managing own work plan to deliver against set goals and objectives.

Experience of New Product Development (NPD), taking new products to minimum viable product (MVP).

Ability to understand risks, issues and dependencies within a project / campaign and to use this information to inform decision making in a timely and accurate way.

Understanding of and experience of using a CRM system and related analysis or marketing tools.

Able to demonstrate willingness to learn and develop in a fluid, high impact environment.

Desirable criteria 

Line management experience

Experience of fundraising for both international and national charity causes

Accredited fundraising or marketing qualification

Experience of working with SalesForce CRM and Marketing Cloud would be an advantage

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 11:55pm, 24th Nov 2024 GMT

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.

Salary: £36,500 FTE (£21,900 pro rata)

Location: Working from home (UK) with occasional attendance at events or meetings across the UK including attending meetings in London.

Closing Date: 1 December 2024

Hours: Part-Time (21 hours per week. Requirement to work outside of regular office hours occasionally, as required, with time off in lieu. We are happy to talk flexible working)

Contract Type: Fixed Term (12 months)

Reports to: Director of Operations

The Organisation

The Chartered Institute of Fundraising is the membership organisation for professional fundraisers in the UK.

Our values underpin all areas of our work and guide us in all we do:

• Passionate: taking pride in what we do and driven by success.
• Professional: championing and achieving high standards governed by professional integrity.
• Enabling: helping others and empowered to take ownership, find solutions, make decisions and collaborate.
• Enterprising: open to new solutions and committed to delivering where we already excel.
• Respectful: honest and fair, treating everyone with consideration and respect.

The Benefits

• Annual leave starting at 25 days per year, plus 9 Bank Holidays. We also close between Christmas and New Year which is additional time off
• Up to 7.5% employer contributions to our stakeholder pension scheme (after probation ends)
• Enhanced sick pay from day one
• Great work/life balance through flexible and remote-first working
• Support for your health and well-being with an Employee Assistance Programme
• Two days of paid leave annually to volunteer for a registered charity

About the role

The CIOF offers a diverse range of short courses, conferences, webinars, and leadership programmes for fundraisers at all stages of their careers, and we will continue to expand our offer in line with sector needs over time.

Extensive research and input from academics and practitioners has ensured that our suite of professional qualifications are well respected across the sector. We offer the highest quality of teaching from experts in the field and have over 1,800 graduates.

The Qualifications Manager plays a crucial role in ensuring that our qualifications will give fundraisers professional recognition, increased insight, and improved job prospects.

Job Purpose

• Supporting the Director of Operations and working alongside the Professional Development Manager, you will have responsibility for the management of all the Chartered Institute’s existing qualifications.
• You will be responsible for the academic integrity of qualification-related learning products, including responsibility for the assessment and external verification processes.
• You will also be responsible for project managing the rewrite of our Level 4 Certificate and Level 5 Diploma qualifications through a team of experienced tutors.
• You will scope the opportunity to deliver a Level 3 and Level 6 qualification for future release, offering modular options for students.
• In addition, you will contribute to our journey to achieving awarding status from Ofqual and work with the Executive Director of Change on the final stage of our chartered status, achieving the power to award Individual chartered status for fundraisers.

Key Accountabilities

• Provide support to potential, current, and future students including advising on suitable courses and qualifications, assessment, and options for their career path.
• Maintain excellent relationships with the Chief Examiner, External Examiner, and qualification tutors in relation to assignments or examinations.
• Attend the annual Exam Board (and qualification faculty training days) supporting the administration as appropriate.
• Be the key point of contact with external partners for the delivery of apprenticeships including Registered Training Providers, the Education and Skills Funding Agency (ESFA), Ofqual, and the Institute for Apprenticeships.
• Lead on the co-ordination of other continuing professional development activities ensuring alignment with Individual Membership grades.
• Coordinate the assessment and examination processes for all CIOF qualifications.
• Management of all qualification procedures including scheduling, moderation, internal verification, submissions, record keeping, tutor allocation, resubmissions, extensions, appeals, and withdrawals.
• Work with the Professional Development Manager to review the content of our qualifications, online learning, and short courses, ensuring that course materials and all documentation are updated as appropriate.
• In collaboration with the Membership Services Manager and Professional Development Manager, actively seek ways to improve, develop and maintain processes to ensure smooth and efficient procedures relating to professional development activities including but not exclusively to Short Courses, Qualifications, and other learning programmes, e.g. Future Leaders Programme.
• Provide day-to-day support and advice to students and the faculty.
• Provide consistent and effective communications regarding professional development products to key stakeholders.
• Development, management, and monitoring of the Professional Development budget.
• Support the working relationship with the CIOF Learning and Development Committee, and the European Fundraising Association.
• Cross-departmental interaction to ensure qualifications are promoted effectively across multiple channels, ensuring the Membership Services Hub are fully engaged with our products, including cross-promoting our CPD policy and the competence framework to members.
• Liaising with third-party technology suppliers to troubleshoot issues where necessary.
• Co-ordinate effective evaluation, monitoring, and reporting of all courses across the academy; including but not exclusively, to CIOF Qualifications.
• Work with the wider team to ensure approved tutors, trainers, and regional trainers are delivering content of the highest quality.
• Utilise feedback across all CIOF learning products and services to support continuous quality improvements.
• Ensure accurate input of relevant data (notes, actions, agreed plans with members and customers) into the CRM.
• Any other tasks as requested by the Director of Operations

Person Specification

Experience & Skills

• Experience in developing and managing qualifications in an education establishment.
• Experience in working with subject matter experts to maintain and develop learning content.
• Experience in faculty/speaker acquisition and dealing with senior-level people.
• Experience in topic development, research, and copywriting.
• Experience in designing competency frameworks and aligning them with professional development activities.
• Experience working in a customer-facing environment.
• Experience or demonstrable knowledge of the charity sector and/or fundraising, and/or professional associations.
• Experience in using communication systems (email, phone etc.).
• Experience in managing budgets and tracking income and expenditure.
• Experience in using MS Office applications and making the most of our CRM, including analysing reports to drive understanding of learner experience.
• Experience in using Learning Management Systems.
• A confident self-starter with strong organisational and planning skills.
• Strong communication and people skills.
• Effective written skills.

Attributes

• Flexibility and a desire to work in a cooperative, collaborative way with other individuals and teams within the organisation.
• Eye for detail and accuracy.
• Ability to prioritise workload, meet deadlines, and work on own initiative.
• Able to work under pressure with the ability to find solutions.
• Diplomatic, energetic and unflappable.
• Excellent customer service skills on the phone, in person, and writing.
• An understanding of and commitment to the values of the voluntary sector.
• Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to work.

Reflecting Our Values

Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, and seeking feedback and views from you.

Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities and ensure it has their interests and values at heart.

Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.

Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.

Proud and ambitious of you, your work, and the difference you make.

If you would like to discuss access requirements or have any questions about the role, please contact us directly.

The Chartered Institute is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian, and Minority Ethnic communities.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website. 

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Monday 25 November 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Friday 29 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 4 and Friday 6 December 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.