Business Support Officer Jobs
About SHARe KNOWSLEY:
We are a vibrant and impactful charity dedicated to supporting people seeking asylum and refugees in Knowsley, Merseyside. Our mission is: ‘to help refugees thrive not just survive’ by empowering those who have faced unimaginable hardship in providing them with the tools, resources, and opportunities to rebuild their lives with dignity and hope. Through a range of vital services, we work tirelessly to ensure that the rights of refugees and people seeking asylum are protected, they get the necessary support, their voices are heard, and that their contributions are valued in society.
We are seeking a dynamic, compassionate, and visionary CEO who possesses a strong blend of strategic leadership and operational expertise to guide SHARe Knowsley into its next phase of growth. The ideal candidate will not only inspire and motivate teams but also bring proven managerial skills to effectively oversee day-to-day operations, ensure efficiency, and drive sustainable development.
If you:
- Believe everyone has the right to live their best life.
- Are passionate about supporting refugees and people seeking asylum to rebuild their lives.
- Have the commitment, the passion, and the management and leadership skills to lead an organisation that is making a real and lasting impact to the lives of some of the most vulnerable people in society.
Then we have an exciting opportunity for you to lead SHARe Knowsley through the next phase of our development and be at the heart of an organisation that truly makes a difference to the lives of some of the most vulnerable people in our community.
As Chief Executive Officer, you will have the chance to shape the future of SHARe Knowsley, expanding our reach and enhancing the support we provide to some of the most marginalised members of society. If you are a strategic leader with good managerial skills and a commitment to social change, we would love to hear from you.
Role Overview:
Reporting directly to the Trustee Board, as CEO, you will be responsible for providing strategic leadership, managing operations, and overseeing the overall development of SHARe Knowsley’s services. You will lead fundraising efforts and oversee the charity’s budget to ensure the long-term financial sustainability of SHARe Knowsley. You will lead a passionate and dedicated team of staff and volunteers, ensuring that our programmes are effective, sustainable, and aligned with our mission. You will also play a key role in building relationships with local partners, stakeholders, and funders, as well as advocating for the rights and needs of asylum seekers and refugees, promoting a positive and inclusive organisational culture.
Person Specification:
The ideal candidate will be an experienced leader with a passion for social justice and human rights. You will have a proven track record in a management and leadership role, preferably within the charitable or not-for-profit sector. Ideally, you will have experience of working within the refugee, asylum, or social care sectors. You should be a strategic thinker with strong financial acumen, excellent communication skills, and the ability to build partnerships and influence at all levels. A compassionate and values-driven approach to leadership, with a commitment to social justice and equality.
Job Details:
- Position: Chief Executive officer
- Location: Based in Huyton, and at times, at the drop-ins located in other parts of Knowsley; with an opportunity for hybrid working
- Hours: Full-time (37.5 hours weekly)
- Annual Leave: 25 days plus Bank Holidays and gratuity days over Christmas period
The client requests no contact from agencies or media sales.
This is an exciting time to join the Executive Team leading Transform MS (Measurement Science) Community Interest Company (‘the CiC’), a University of Plymouth spin out company who are internationally recognised as experts in measurement science. We are committed to our social purpose: “to maximise the value of clinical research to minimise the impact of disease”. Based in Plymouth, but operating globally, this role will make a significant contribution to our business and will require a person with an excellent track record for co-ordinating the delivery of high-quality research focussed projects and services.
The CiC is a small but developing business with ambitious future plans so we need leaders who are pro-active, can problem solve and have the capability to confidently tackle new challenges . We are a collaboration of international experts with a unique combination of clinical, measurement science, regulatory and commercial expertise. This multi-disciplinary team provides unparalleled research and consultancy services to global clients and has an extensive partnership network spanning Global Pharma, University, Research & Innovation sectors as well as the NHS.
This is a job where everything you do will be, in some way, contributing to better outcomes for the community and to people who have long-term conditions such as multiple sclerosis and parkinsons. So, if you want a role with a commercial edge, plenty of challenge and diversity that provides lots of rewards then this job could be perfect for you.
Accountable to the CiC Chair and a member of the Board and Executive Team, this role will lead our fantastic Delivery Team and create the environment and culture required to support consistent delivery of client expectations and positive impact for the communities we serve.
As a member of the Executive Team, you will collaboratively work together to deliver the 5-Year Plan enabling the CiC social purpose and strategic aspirations to be achieved.
If this appeals thenk click on apply to read our information pack and get in touch - we look forward to meeting the person who will help us in the next step of our journey.
Specifically, the key duties of this role are:
Specific duties:
Strategy
• Work with the Board to successfully deliver the CiC future ambitions and 5-Year Roadmap. Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan
• Ensure organisational readiness to ensure TMS can respond positively and at pace to new opportunities
• Lead the development and implementation of the TMS 5-Year Financial Plan to support delivery of the 5-Year Roadmap
• Support the Business Development Officer (BDO) to deploy effective horizon scanning and networking to keep abreast of relevant international, national and local opportunities that provides opportunities for business development and community impact.
Governance
- Lead oversight of project delivery and responsibility for flagging matters for escalation as appropriate to the Board
- Lead operational management and administration of TMS within the frameworks established by the Board
- Ensure the Board are kept fully updated and advised in line with the 5-Year Roadmap. Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan
- Lead development, implementation and adherence of TMS policies and procedures and ensure they are regularly reviewed against current best practice
- Ensure that TMS meets all of its obligations as a CiC with all regulatory and compliance bodies
- Implement, manage and develop the TMS Operational and Delivery Governance framework on behalf of the Board
- Co-ordinate monthly reporting and provision of performance data to support delivery of the TMS Operational and Delivery Governance framework
- Work closely with the TMS Finance partners and management team to formulate budgets and forecasts
- Keep the Board appraised of the financial performance and position of TMS, monitor against budgets/forecasts and take any necessary corrective action
- Ensure that all major risks to which TMS is exposed are regularly reviewed and systems have been established to mitigate these
- Management of the day to day running of contracting.
People, Leadership and Management
- Lead the recruitment, education, training and development plan supporting the TMS CiC Team
- Provide leadership that promotes and establishes the CiC values: Collaborative Partnership Working; Continuous Learning & Improvement; Recognising Difference & Equality; Maximising Contribution of Outputs for the Community
- Directly manage, support and motivate staff through the provision of regular supervision and appraisal
- Take active responsibility for your personal learning and development, and promote and support a learning culture across the organization
- Lead the development and implementation of the 5-Year People Plan, including the training and development plan, to support delivery of the 5-Year Plan
- Lead the development and delivery of the internal communication, education and engagement plan and related audit activities
- Lead the development and implementation of the TMS performance management and appraisal processes.
Business Development
• Support the BDO by providing operational components and delivery requirements for inclusion within new business contracts
• Support the BDO to plan and deliver the new business proposals.
Partnerships & Community Impact
· Develop a clear understanding of the TMS community and the role of TMS in developing activities which deliver its social purpose
· Support the BDO to maintain and develop strong relationships with members of the TMS community in order to identify opportunities for delivering community impact.
Quality
• Ensure that all TMS services are delivered to a high standard, and to identify, recommend and implement measures to improve the quality of services
• Ensure the organisation continues to demonstrate good quality by compliance with the quality requirements of service agreements, and with existing quality marks and accreditations
• Ensure management of projects to meet stakeholder expectations with a focus on quality and continuous improvement.
Marketing, External Communication & PR
• Support the BDO to be an ambassador and spokesperson for TMS at events, meetings and other networking activities with key stakeholders in order to promote TMS.
• Support the BDO to maintain and develop effective networks with principal stakeholders and TMS collaborators within respective area of responsibilities outlined in the 5-Year Roadmap.
A 1st round virtual interview will be held during w/c 6th January and an in-person Panel Interview will take place in Devon during w/c 13th January and a specific time will be confirmed with shortlisted candidates.
The client requests no contact from agencies or media sales.
Job Title - Managing Director of Children’s Services Development and Innovation
Contract - Permanent
Hours - 35 hours per week
Salary - To be negotiated
Location - Coram Campus London
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the role
This leadership role reports to the CEO and is the driver in the group for advancing our commercial data, consultancy and membership services for local and national government to advance outcomes across children’s services and related areas.
Coram-I drives advancement of outcomes through data, insight and consultancy services, including the Coram Innovation Incubator whilst CoramBAAF is the leading national professional membership body for adoption, fostering and kinship providing tools, advice as the UK community of practice and policy.
This is a key opportunity for an entrepreneurial and ambitious multi-functional leader with strategic commercial expertise in management consultancy/member services to build on and develop these established platforms by bringing the personal leadership authority and enterprise to develop the business and achieve change in systems, processes and delivery methods to benefit children.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 23.59pm 8th December 2024
Interview Date: To be confirmed
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Are you passionate about volunteer engagement and making a real difference in the world of healthcare? The Royal College of Radiologists (RCR) is looking for an experienced Volunteer Officer to lead the way we attract, manage and recognise the invaluable work of our volunteer community.
We have over 2,000 volunteers that engage with us and refer to these individuals as ‘Contributors’. The Contributor Officer will be our Volunteer Lead and will work alongside the Head of HR on the engagement, management and retention of volunteers across the organisation. As this is a new role, there is huge scope to think innovatively and apply your expertise to ensure our processes and ways of working deliver real value to the members giving up their time to work with us.
This is a unique opportunity to work closely with our contributors, ensuring they feel valued and empowered to contribute their expertise. If you’re keen to take a leading role in ensuring that we can engage and grow the group of doctors helping us to make a difference to patients’ lives, then we would love to hear from you!
What you’ll do:
- Develop and update an appropriate and consistent recruitment and selection process for Contributor positions, ensuring it provides flexibility to cater to the differing level of roles across the organisation.
- Work with the Marketing and Digital team to build and maintain a dedicated Contributor section of the website, designed to engage our key audiences and provide easy access to engaging information and content.
- Monitor application rates for key Contributor positions, developing our approach to ensure that the opportunities reach a wide range of members.
- Actively lead the RCR’s approach to engaging with Contributors.
- Conduct regular business partnering meetings with RCR staff who have management responsibility for key Contributors, advising on how to manage, support and engage the group.
- Actively input into the development of the RCR’s Customer Relationship Management (CRM) system and other relevant systems to ensure there is a single point of truth for all Contributor related data and that important information is recorded in an easy to access way.
What you’ll need:
- Proven experience of volunteer attraction, management and engagement.
- Experience of effectively managing a wide range of stakeholders.
- Experience of developing processes and policies from scratch to meet complex needs.
- Ability to work with data and identify issues and analyse the impact of solutions implemented.
- Effective problem-solving skills.
- Excellent communication skills.
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation management (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth.
The Operations Officer role offers a fantastic opportunity for the right candidate to advance while helping scale-up the organisation’s operations. They will get to work with some the world’s leading SRM experts both inside and outside of Degrees and play a central role in building an initiative that is changing the field of SRM.
Joining a growing team, the Operations Officer will work closely with the Chief Operations Officer (COO) and the Executive Support Manager to support and improve the finance and operations of the charity. This role will be suitable for an operations generalist as it will involve a variety of projects and tasks spanning finance, HR, IT, operations and governance, including administrative support to help the rest of the team deliver its work. We are looking for someone dynamic, with a keen desire to help the COO improve and streamline processes across the organisation as it grows. Specific responsibilities will include, but are not limited to:
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Working on a variety of operational projects such as ensuring compliance with GDPR regulations and improving our cyber security;
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Organising and improving operational procedures, with an eye to using new software solutions where suitable;
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Supporting financial administration by liaising with the external finance provider;
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Managing payments, payroll, expenses, and processing supplier invoices and credit card reconciliations;
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Assisting in the completion of the charity’s annual report, and other management and donor reporting;
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Supporting the day-to-day human resources and recruitment process for new roles;
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Helping improve our hiring processes and HR recording keeping;
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Managing the induction processes for new joiners including oversight of employee contracts and offer letters;
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Maintaining the staff handbook and relevant HR processes and procedures;
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Being the contact point with the charity’s outsourced IT provider;
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Conducting routine administrative and documentation duties such as managing charity correspondence;
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Maintaining systems for the retention, protection, retrieval, transfer and disposal of documents and records;
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Managing the charity’s email inboxes, answering/forwarding/filing/deleting as applicable;
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Maintaining regulatory filings and other compliance matters with HMRC, Companies House, the Charity Commission, etc.;
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Liaising with the Board for administrative purposes, supporting the Executive Support Manager where appropriate;
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Liaising with insurance providers to maintain adequate business insurance;
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Arranging travel for staff and other participants as required, including reimbursements;
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Providing other administrative support, as necessary, to support staff.
Putting developing countries at the centre of the SRM conversation
The client requests no contact from agencies or media sales.
Please note, this role requires applicants to live in Northern Ireland. Applicants who do not live in Northern Ireland will not be shortlisted.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
About the role
As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers. We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.
Through community development we work in close collaboration with our Parkinson’s community to bring change on the issues that matter most to people affected by Parkinson’s.
You’ll provide high quality business support to the Northern Ireland Director and team.
What you’ll do:
- Provide administrative support to the Director of Northern Ireland
- Provide first point of contact for all internal and external stakeholders
- Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, fulfilling mailings and taking bookings as required
- Work across the team in Northern Ireland to ensure our records are up to date on all the current activities we and others support and that these are recorded on the local activity database
- Keep up to date with the directorate’s activities in order to provide clear, accurate information
What you’ll bring:
- Experience of team administration or supporting a senior executive
- Excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally.
- Ability to work co-productively with people living with Parkinson’s
- Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities
- Experience in coordinating multiple projects simultaneously that meet the business requirements
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The successful candidate will be required to:
- live in the area specified (Northern Ireland) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
- provide their own broadband service with a minimum download speed of 2Mb
- have a confidential space in which to work
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Head of Business Development
Contract: Full-time and permanent
Location: Hybrid working in Sidcup, Greater London 2 days per week and remote
Salary: Remuneration will be commensurate with experience plus benefits
Reporting: this role will report to the CEO
Purpose
The purpose of the role will be to lead business development across Development Pathways with the aim of sustaining and expanding our business portfolio through engaging with more clients and business opportunities, overseeing the development of new products, building our consultant and associate network, enhancing our internal capacity to generate business and maintaining and developing our brand through effective communications.
Responsibilities
The responsibilities of the Head of Business Development are:
Strategy and leadership:
· Developing and leading our business development strategy and plan to consolidate our current portfolio and move us into new areas of growth.
· Providing strategic oversight and management to improve business development functions and increase fee-based revenue, coordinating across our country offices.
· Building and managing to a high standard a strong business development and communications team aligned to the needs of the organisation.
· Ensuring that we are aware of the latest trends in our focus sectors, monitoring competitors and reviewing Pathways’ offering considering competitors’ developments.
· Participating in the Senior Management Team and contributing to leadership and decision-making across Development Pathways
New business development:
· Setting up and maintaining systems and procedures for detecting potential business and tender opportunities through different channels (e.g. online portals, outreach, etc.)
· Building relationships with decision makers within potential client organisations and partners.
· Developing and growing our network of consultants, ensuring Pathways has access to the right knowledge and skills to implement new projects.
· Overseeing the timely delivery of high-quality proposals, submissions and bids across the organisation.
· Oversee the monitoring and evaluating of our business development opportunities.
Communications and marketing:
· Overseeing our communications portfolio including the development of high-quality materials to promote our services and brand to new clients and to reflect best practice in the thematic areas and locations within which we operate.
· Ensuring that our brand reflects Pathways’ values, expertise and the requirements of the global marketplace
· Securing conference opportunities and sustaining general brand development opportunities.
· In coordination with our technical team, ensuring that we maintain our reputation as a thought leader in international development, in particular, on social protection.
· Representing Pathways at relevant senior meetings, conferences and partner and client meetings.
Other:
· Provide effective line management to members of the business development and communications team and external consultants supporting these functions, as required.
· Ensuring compliance of all aspects of business development with relevant policies, regulations and legislation, e.g. GDPR.
· Engaging in other areas of work as determined by the demands of the business and the CEO.
Person Specification
The Head of Business Development should have the following qualifications, skills and competencies:
Essential Qualifications and Skills:
· Relevant undergraduate degree in business, international development or similar.
· Demonstrable and adequate skills and experience in leading business development in the area of international development.
· An enthusiastic entrepreneurial spirit.
· Demonstrable and adequate skills and experience in effectively managing individuals and teams.
· Experience in organization-level leadership positions.
· Excellent interpersonal, time management and communications skills.
· Ability to take initiative and work independently.
· Commitment to social justice, gender equality and women’s empowerment.
· Ability to travel internationally as required.
Desirable:
· Master’s degree
Terms of Employment and Benefits
Recruitment will be at the senior level and is a permanent and full-time post. Along with the basic salary, the successful candidate would receive an attractive package of the following:
· Fulfilling work: work directly in support of some of the world’s most underserved communities and in a dynamic and successful team, in particularly supporting the expansion of social protection systems globally.
· Flexible work: Development Pathways offers employees flexible work hours and part remote working options, with a requirement to work in the London office for at least 2 days per week (currently on Tuesdays and Thursdays)
· Generous time off: recharge with 30-holiday entitlement plus standard bank holidays.
· Travel the World: we expect the successful candidate to travel overseas for work for up to a month in a year.
· Health and well-being provision: access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme and Employee Assistance Programme.
· Commitment to professional development opportunities: we encourage our staff to participate in professional learning and development.
· Provision of a company laptop.
· Working at home benefit
· Travel to work allowance, and
· Access to Development Pathways’ bonus scheme
How to apply
We invite interested candidates to please apply for the post by including the following:
- A cover letter explaining why you are applying for this position, and how you would be a good fit for the post of Head of Business Development. Please include your salary expectations in your cover letter.
- A CV (curriculum vitae) specifying your qualifications, education, and relevant work experience for this role.
Closing date for this post will be 13th December 2024.
Applications should be submitted by email.
While this is a UK based post, we welcome applications from other countries and would be willing to consider a sponsorship visa for the successful candidate.
Applications will be reviewed on a rolling basis and high-quality candidates may be interviewed before the closing date. We retain the right to close this recruitment without notice.
Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
Applicants, please note the Privacy Notice on our website.
Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilities without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.
About us
Founded in 2010, Development Pathways has grown into an internationally respected consultancy and advisory organisation, providing high quality consultancies and project management throughout Africa, Asia, the Middle East, and the Pacific, in social protection and broader social policy, socio-economic analysis and research, training and software development services. We have a strong commitment to social justice, gender equality, women’s empowerment and inclusive development. We currently work in a number of countries across Africa, Asia, the Pacific and Latin America.
We currently employ 56 staff across our four offices, who work alongside a global network of trusted consultants. Our four main offices are located in the United Kingdom (London – Sidcup), Kenya (Nairobi), Australia (Sydney) and Jordan (Amman). As an employer, we put our staff first and are committed to flexible working practices and developing our staff’s professional capabilities. For more information about our organisation, please our website.
The Head of Business Development is a key leadership position within Development Pathways. The successful candidate will have overall responsibility for business development. They will lead a small team in London and engage with our offices in Kenya, Australia and Jordan to support and guide them as they engage in business development. The successful candidate will be expected to expand our business portfolio by continuing to engage with current clients but also seeking to enter into innovative areas of new business. They will also contribute to the broader leadership of Development Pathways as a member of our leadership team.
This position will be located in our London office. It is open to high calibre, qualified candidates from outside the UK, as we will be able to provide a visa for those who do not have the right to work in the UK.
The client requests no contact from agencies or media sales.
In Your Corner are entering an exciting phase of growth, having recently converted to a charitable legal structure. After eight years of successful leadership, our founder is stepping down from their current post as CEO, and their position on the board. We are now looking forward to our future as a charity and seek a strategic leader with the passion to drive us forward.
We are an award-winning social enterprise whose mission is to support young people to develop the emotional and relational skills that will support them to thrive, through combining non-contact boxing with evidence-based ideas from psychological intervention. As a values-based organisation we're seeking someone with a commitment to our mission, vision and values; as-well as a solid understanding of youth work, mental health, or boxing/sport for change work and ability to use this to guide leadership decisions and actions.
The CEO will lead IYC’s services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.
This role is part-time and will include occasional evenings to support core project delivery times and board meetings. Regular in-person working in Inner London locations for project visits and meetings is a requirement. However, other activities can be completed via remote working.
We welcome applications from first-time CEOs who feel they have the skills, experiences and vision for this role. We are committed to diversity and inclusion and positively encourage applications from under-represented communities and people with lived experience.
You can find all information, specifications and requirements within our role pack. Please note that all applications must be received by 23:30 on Sunday 8th December 2024.
Please answer the screening questions and submit an up-to-date CV and cover letter.
In order to shortlist you, we want to know:
• What skills, experiences, and values make you a strong candidate
• Why you are wanting to work with us
• How you meet the person specification
Our mission is to support young people to develop the emotional and relational skills that will help them to thrive
The client requests no contact from agencies or media sales.
Department: Supporter Care and Database Services
Location: hybrid – a minimum of 3 days in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £26,000 – £28,000
Closing date: Wednesday 4th December at 11.59pm
Interview date: Thursday 12th December (virtual)
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity, adoption, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to wellbeing app (healthy living tips and Bright TV )
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development committed (bespoke training, LinkedIn Learning etc)
- employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)
Background:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Purpose of the job/About the role
The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility.
Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters.
You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income.
To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
This role is subject to a Basic DBS check.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MLC is proud to be partnered with Citizens Advice to recruit their new Strategic Lead within their business development team, who provide analysis around the funding opportunities and challenges for the organisation as well as overseeing the strategy for the markets that the organisation currently operate in as well as new opportunities to drive further growth.
This year Citizens Advice are celebrating their 85th anniversary and during that time they have been helping to shape a society that’s fairer for everyone – working on issues that affect the whole of society. Last year they directly helped over 2.66 million people find a way forward with one-to-one advice, in addition to over 60 million views of their online self-help advice. As part of their commitment to supporting society, they are one of a small number of statutory consumer watchdogs with the ability to submit super-complaints to government. Their value to society has been estimated at £4.7 billion.
This is a fantastic opportunity to join an organisation which places high value on staff engagement and growth, with a proven track record of supporting career development with internal promotions and training. The role joins at the end of a period of change for the charity and is a great chance for you to make your mark and develop the role further.
Key responsibilities include:
- Lead the development and implementation of a number of market strategies, identifying opportunities for growth in existing markets as well developing business cases for new areas.
- Work with the customer journey team to develop new service design concepts, improving the user experience when interacting with local teams.
- Horizon scanning for new business development opportunities to ensure annual market growth.
- Grow and maintain relationships with a range of external stakeholders, including; directors of government departments and briefing the CEO on their meetings with government ministers.
The successful candidate will:
- Demonstrate a proven aptitude to develop and influence markets, with ability to switch flexibly between different topic areas.
- Be able to develop business cases, showing routes to market with pro’s and con’s outlined and analysed.
- Show ability to build strong working relationships and provide contributions to external advisory boards and working groups.
For more information on the opportunity or an informal discussion on your job search in general, please contact Jamie Elliott at MLC Partners.
At Ambitious about Autism, we're currently looking for a New Business Partner to join our team.
You'll work closely with the Head of Employability, Skills and Training within the National Services department to develop, shape and grow our offer. We are looking for a commercially minded individual who can build our income generation pathway within National Services.
We have been working with employers, schools and higher education institutes for several years in the development of our Employ Autism programme, providing training and consultancy for employers and education providers as well as paid work experience for autistic young people. We are at an exciting time where we have a mixture of existing offers (training and consultancy and Employ Autism) as well as new products ready to launch, including, Autism Confidence, e-learning and our Careers Education Framework.
You'll secure income from employers, providers and partners for our Employability and Training team through our Employ Autism programme, developing and implementing a sales plan to secure new long-term strategic partnerships with nationwide businesses.
We are looking for someone who has:
- Sales, new business and/or experience of managing multiple client relationships.
- A demonstrable track record of working successfully with businesses in a development capacity to acquire and maximise relationships.
- Good knowledge of the commercial sector and employability/training services.
- Excellent presentation skills to engage a range of internal/external stakeholders.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Muslim Youth Helpline (MYH), we are dedicated to supporting young Muslims' mental health and wellbeing through free, confidential, and accessible services. Our team is committed to understanding the unique challenges faced by our community and providing culturally competent, faith-sensitive guidance.
Our Vision: A world where young people are empowered to overcome challenges and live a God-centred life of meaning and purpose.
Our Mission: To provide compassionate services and support to improve the mental well-being of young people.
Following the recent relaunch of its vision, MYH is entering an exciting new growth phase on its journey to realising its potential. We seek a talented and strategic CEO to lead MYH to achieve its ambitious long-term strategy. Join us and make a tangible, positive impact on the lives of young people as we work towards our vision of a more compassionate and God-centred society.
What You Will Be Doing:
As the CEO of MYH, you will lead the charity’s growth, ensuring its services remain innovative, impactful, and culturally relevant. You will oversee the strategic direction, ensuring the successful implementation of MYH’s vision and long term strategy. You will work closely with the Executive Team and Board of Trustees to maintain financial health, develop sustainable income strategies, and drive meaningful impact for young Muslims. Your leadership will ensure the continuous development of our services, foster key partnerships, and maintain a high level of stakeholder engagement. Additionally, you will champion safeguarding practices, cultural competency, and monitoring the charity’s impact, shaping the future of MYH as a leader in Muslim mental health.
What We Are Looking For:
We are looking for a compassionate, experienced leader with a strong understanding of the challenges young Muslims face today. You should have a proven track record in senior leadership, managing strategic and operational success. Strong financial skills and a commitment to cultural competency are essential. We seek a leader who inspires a high-performing team, engages with diverse stakeholders, and upholds MYH’s values of empathy, inclusivity, and faith sensitivity. A passion for youth mental health, experience with the Muslim community, and a knowledge of safeguarding and charity governance are highly desirable.
For more details about the role, please refer to the attached job description and person specification.
Commitment to Diversity, Equity, and Inclusion
Muslim Youth Helpline is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and encourage applicants from all backgrounds to apply. We celebrate the diversity that makes our community strong and strive to provide a workplace that reflects our core values of empathy, respect, and understanding.
Please note we reserve the right to close this vacancy early if we receive a high volume of applications.
The client requests no contact from agencies or media sales.
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK.
What you’ll do:
- Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK
- Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.
- Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.
- The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s
- Contribute to the ongoing development and improvement of systems and procedures including the organisation's feedback function.
What you’ll bring:
- Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner
- Demonstrable experience of working with a relational database and accurate data entry
- Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies
- Ability to work flexibly and effectively as part of a team
- Ability to develop positive working relationships with a range of people internally and externally.
Please apply by sending us your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.
Interviews will be held on Monday 16th December 2024.
As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern. You will be required to cover your own travel expenses to the office.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Up to 5 days per week - 8 weeks annual leave
£27,578 - £32,146 FTE
Remote/ hybrid and flexible working with some attendance at Head Office, Carlisle
Travel across Cumbria
BENEFITS INCLUDE: Company sick pay, maternity/paternity support and carers leave, 4% employer pension contribution,
Safety Net is a charity supporting the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria.
We offer free advice, support, counselling, therapy and group work to adults, children and young people, who have been affected by abuse and trauma and provide trauma-informed care through a range of services designed to foster recovery and empowerment.
You will identify and secure new funding opportunities through a variety of channels. With a focus on securing funding, developing partnerships, and implementing strategies to expand Safety Net's reach and impact, you will be adaptable and flexible particularly in managing deadlines for charity bids and work closely with the Heads of service to achieve our organisational goals.
This role offers a fantastic opportunity for a recent business or marketing graduate or someone with some experience to develop their strategic and development skills within a supportive and impactful environment. As a pivotal member of the team, you will have strong financial and analytical acumen and a strong understanding of budgets, particularly in the context of competitive bids and grant applications.
Key outcomes of the role are:
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Successful fundraising, data monitoring and Grant Management:
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Compliant and useful use of data and reporting to plan future opportunity and address risks
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Credible relationship building with key stakeholders, including funders, community partners, and other relevant organisations.
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Effective contribution to the development and implementation of innovative strategies to generate new trading income streams.
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Proactive contribution to the development and implementation of Safety Net's strategic plan.
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Engaging and professionally working with our external comms to support the development and implementation of marketing and communication strategies to raise awareness of Safety Net's services.
Closing date for applications: 9am Tuesday 10th December 2024
Interview to be held on Monday 16th and Tuesday 17th December 2024 in person at our Carlisle Headquarters.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Project Support Officer to join our Wellbeing Team and work on our long-standing Warm Homes programme. The role is being offered on a fixed-term contract until 31st December 2025.
The successful candidate will be working closely with Age UK's Network of 120+ local and independent Age UK partners, this role will support the delivery of projects across their life cycle, ranging from the implementation of funder-led reporting requirements to liaising with partners on the impact the project has had on their beneficiaries. This role will provide support and assist in the delivery of our Warm Homes programme, aimed at supporting older people affected by fuel poverty and cold homes.
As a Project Support Officer, you will enjoy working in a fast-paced environment and will demonstrate exceptional organisational skills to ensure the successful delivery of the projects.
You will carry out a range of duties to assist the team in the coordination, planning, monitoring, and delivery of the Programme. From researching and meeting with relevant suppliers and organisations, to assisting with the development and maintenance of project plans. The post-holder will need to work effectively with our other internal departments, local Age UKs and delivery partners. Therefore, proficient organisational and communication skills are a must.
Please note that due to the Hybrid nature of this role, the successful applicant may be required to commute to the central London co-working hub on a regular basis, for example around three times per month.
As part of the interview process all candidates will be required to carry out an Excel based task.
We anticipate the interviews will be held via MS Teams w/c 9th December 2024.
Age UK Internal Grade: 7L
Must haves:
* Excellent organisational skills and proven ability to track progress of deliverables.
* Ability to plan and prioritise own workload to meet deadlines.
* Proficiency in Microsoft Office, including advanced Excel, and experience using Power Query and Power BI.
* Excellent oral and written communication skills.
* Experience of presenting data and reports, including preparation of tables and graphs.
* Experience of data entry to a high level of accuracy and attention to detail.
* Experience of organising meetings.
* Confident dealing with people from different levels and backgrounds.
* Ability to build and maintain relationships with internal and external partners in order to meet objectives.
Great to haves:
* Keen understanding of issues facing older people.
* Experience of working in the charity sector.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.