Business Support Manager Jobs in Hampshire

Off The Record (OTR) is an independent charity based in the Havant Borough. We have been supporting young people and their families in South East Hampshire since 1977.

Young people are at the heart of what we do, and we aim to support the emotional health and wellbeing of our community's young people through one-to-one counselling, information and support, and group support for 11-25 year olds and their families.

We are looking for a motivated, capable, and adaptable Family Services Team Manager.

OTR embraces equity, diversity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Please advise us of any requirements to support your application to us.

PLEASE NOTE - A cover letter is important to help us understand more about you and your interest in the role, beyond your CV. Please also be sure to send a cover note telling us why you want to work here, how you feel you meet the essential criteria from the section below, and your availability for hours.

•    Are you passionate about making a difference to the emotional health and wellbeing of the young people in our community?
•    Do have the drive and ambition to support service growth and development?
•    Do you have bags of enthusiasm and enjoy working in a small close-knit team?

Then we would love to hear from you! In return we can offer:

•  A supportive team and a positive and caring work environment where everyone’s ideas for improvement are welcomed and valued
•  In house training and opportunities including in the areas of emotional health and wellbeing.
•  Social events to get to know your colleagues and have some fun! 
•  NEST pension scheme, free on-site parking, company sick pay.

This is a fantastic opportunity for you to play an integral role in improving the lives of young people in South East Hampshire, by overseeing our new portfolio of young people’s and family support services.

Salary: £16 to £17.91 per hour (based on experience – FTE @ 37 hours = £30,784 to £34,450)

Hours: Full time preferred but would consider applicants interested in working between 30 - 37 hours per week over 4 days

Reporting to: CEO

Responsible for: Family and Young People’s Services

Key Tasks and Responsibilities

Leadership and Management

Provide inspirational and approachable leadership and management support to all staff, volunteers and sessional workers within the team including:

•  Providing 1-2-1’s, coaching, observations and safeguarding / management supervision.
•  Leading staff and volunteer team meetings.
• Overseeing absence management and welfare.
•  Leading on team recruitment.
• Supporting and attending team social and wellbeing activities.

Services Development and Delivery

• Ensuring our group work and Young Carers services are coordinated, delivered, monitored and evaluated against internal targets and service level agreements / contracts.
• Being part of the designated safe guarding officer team.
• Developing and communicating quarterly plans in advance for all services.
• Developing new and existing programmes and activities in line with demand and funding opportunities.
• Building and maintaining working relationships with other providers and organisations, including representing OTR at networks and forums within the local statutory and voluntary sector.
• Overseeing quality of service delivery, including identifying and implementing opportunities for improvement.
• Covering service delivery for OTR programmes and activities as needed.

Compliance, Reporting, Policy and Procedure

• Overseeing induction and training of staff and volunteers within the team, including ongoing training needs analysis.
• Handling and recording feedback and complaints in accordance with OTR policy.
• Producing internal and external funder and board reports
• Monitoring the accuracy and timeliness of data entry and outcomes evaluations of all services in the team.
• Overseeing the handling and monitoring of safeguarding concerns and protocols.
• Overseeing of health and safety procedures and team compliance against all OTR policies.
•  A Designated Safeguarding Officer as part of a DSO team reporting to the DSL.

Other

• Key holder and building open / closure responsibilities, including cash handling.
• First Aider and Fire Warden.
•  Participate in all requested training and management supervision.
•  Any other reasonable tasks as set by your line manager.

Person Specification

Essential Criteria

• Successful track record of leading and managing teams in a children and young people and/or family services delivery setting.
• Recent experience delivering programmes and activities within children and young people and/or family services.
• Experience managing safeguarding’s
•  Awareness of contemporary issues affecting children, young people, and families.
• Training qualification and/or equivalent experience delivering training and services for young people / family services.
• Experience managing a team in line with statutory and compliance obligations including Safeguarding, Health and Safety, Date Protection and GDPR, Confidentiality, and Equality, Diversity, and Inclusion.
• Monitoring, evaluating, and producing service reports to a high standard for internal and external audiences.
• Managing feedback and complaints at a senior level including responding to and resolving matters raised by both external stakeholders and service users in a professional manner and in keeping with policy and procedure.
• Confident and capable user of Microsoft Office suite (Microsoft 365).
•  Able to use Excel, including to create reports.
• Willing and able to travel within South East Hampshire.
•  Available for evening working by arrangement and occasional weekend work.

Desirable

• Level 3 certificate, diploma, or equivalent in a related area – for example Health and Social Care, Youth Work.
• Experience developing training programmes for the children and young people / family services workforce.
• Knowledge of the local voluntary / statutory sector.
• Knowledge of relevant legislation and regulation including the Children’s Act and associated statutory guidance.
• Experience in the voluntary sector as a worker, volunteer, or service user.
• Experience using social media in a business setting.
• Experience using in-house databases and data entry.

 Attributes

• Confident and capable written and verbal communicator – able to communicate effectively with service users, external partners, agencies and professionals.
• Able to work responsively and efficiently in a demanding environment where there can be regular interruptions, competing priorities, and tight timescales.
• Capable of managing, supporting, and motivating staff dealing with difficult clients.
• Enjoy team working in a close-knit team.
• Flexible and adaptable to cover the team, and changing programme and activity needs.
• Positive attitude to young people.
• Self-motivated and able to work without supervision when required.
• Committed to equality, diversity and inclusion.
•  Able to maintain professional boundaries including appropriate levels of confidentiality.

 

As part of our commitment to safe recruitment, all staff appointments are subject to Enhanced DBS with Barred List checks and references will be taken up.

 

OTR embraces equal opportunities, diversity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

 

 

Location: This is a homebased role within Northern Ireland.
Interview date: W/C 25th November via Microsoft Teams.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.

We are recruiting for a Regional Fundraising Manager to join the Regional Engagement Team here at the Alzheimer’s Society. This role will cover the Northern Ireland and Merseyside sub region.

This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and also through leading by example on securing new sources of income where the opportunity is greatest. This could range from new business acquisition through to delivering higher level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.

From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.

The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
 
This is a homeworking role (hybrid options may be available depending on location). You will be required to travel across your sub region to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
 
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.  This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society. 

About you

- We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions

If you are passionate about community fundraising, team management and development, and want to be part of an ambitious and strong team environment...then we want to hear from you!
 
We are holding an information session about this role on Tuesday 5th November at 11.30am – if you would like to attend, or have any other questions, please email [email protected].

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. Every service they offer supports those in need, empowering them to thrive.

As the Senior Fundraising Manager Grants and Tenders at Spurgeons, you will play a vital role in driving the growth of Spurgeons voluntary income, with a target of reaching £5,000,000, and expanding the reach of their Family Hub services across the UK. 

This role is not just about numbers—it's about transforming lives. You'll lead a dynamic team of fundraisers, crafting compelling grant applications and proposals that resonate with Spurgeons mission. Your strategic thinking and proven track record in developing and managing grants will be crucial as you work alongside passionate colleagues to secure the funds that fuel our work.

The successful candidate must be able to demonstrate:

• Excellent experience in writing strong, emotive, persuasive copy for bids and proposals
• Experience of researching prospects and developing a pipeline
• Experience in developing mutually beneficial partnerships with key internal and external stakeholders
• Strong knowledge of best-practice fundraising techniques and commercial/business awareness
• Proactive and target driven. Comfortable being in a high performing, target driven environment. 

By month 3, you’ll have completed a detailed review and understanding of Spurgeons fundraising strategy. By month 6, you’ll have showed progress in increasing income through implemented strategies. By month 12, you’ll be able to demonstrate significant improvement in grant income and significant progress in Spurgeons’ grant and commissioned services strategies. 

This is an exciting opportunity to join a Partnership and Development team that isn’t just goal-driven, but fueled by creativity, passion, and a love for bold ideas to drive positive change! You’ll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work. 

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Remote with occasional travel

Closing date for applications: Sunday 17th November 2024.

Charisma vetting interviews must be completed by midday on Wednesday 20th November.

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.

About The Role
Location: This is a homebased role within the North West of England.
Interview date: W/C 25th November via Microsoft Teams.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.

We are recruiting for a Regional Fundraising Manager to join the Regional Engagement Team here at the Alzheimer’s Society. This role will cover the North West of England.

This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and also through leading by example on securing new sources of income where the opportunity is greatest. This could range from new business acquisition through to delivering higher level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.

From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.

The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
 
This is a homeworking role (hybrid options may be available depending on location). You will be required to travel across your sub region to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
 
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.  This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society. 

About you

- We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions

If you are passionate about community fundraising, team management and development, and want to be part of an ambitious and strong team environment...then we want to hear from you!
 
We are holding an information session about this role on Tuesday 5th November at 11.30am – if you would like to attend, or have any other questions, please email [email protected].

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

About The Role
Closing date: 7th Nov
Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This is a fantastic opportunity to join an ambitious and thriving Major Donor Team at a time of great hope and expectation in the field of dementia.
You will be responsible for developing and implementing a new programme of donor engagement, propositions, and stewardship for a highly valuable and important segment of our Major Donor audience.
Focused on individuals with capacity to make annual donations between £5,000 and £50,000, you will drive the creation of a new giving club with the aim to establish vital new relationships, drive retention and grow income. Working closely with the wider Philanthropy and Prospect Development Team, you will also support the identification of new high value relationships and opportunities.   
In this role you will lead the delivery and implementation of a new high value giving club. Develop new propositions, communications, and engagements to retain and grow income. You will support the identification and solicitation of new high value supporters and implement processes and ways of working to enhance the efficiency and effectiveness of our Major Donor programme.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.  This is a wonderful achievement and we're incredibly proud, as this is a fantastic testament to all the people who make up Alzheimer’s Society.
About you

- You are a skilled and experienced fundraiser, with a track record of success building relationships and managing fundraising propositions with a high value audience.
- You are confident managing and analysing data and skilled at delivering strategic marketing and communications.
- You have strong project management experience, a strategic thinker and confident building relationships with donors and stakeholders internally and externally.
- You are a skilled fundraiser with experience of managing high value relationships.
- An exceptional communicator who is confident leading a project from ideation through to completion.
- You are experienced in copy writing, developing donor propositions and stewardship.
- You are experienced in business development, strategy, data and analysis.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Role outline and purpose

The Network Services Manager builds and maintains network-facing central services that are effective and dynamic, evolving in line with members’ requirements. Ensuring a coordinated approach to first-response technical services to food banks, communications to the network, and provision of solutions-focused responses to support the network to work towards an end to the need for food banks in the UK.

Role responsibilities

· Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.

· Monitor and manage the delivery of central communications to network members, the delivery of response to member and public enquiries. Ensure an accurate record of activities is maintained, that the effectiveness of the information, advice and guidance provided is measured and reported.

· Lead on and/or oversee the delivery of food bank and interdepartmental projects. Maintain effective working relationships with stakeholders across the Trust and collaborate on projects.

· Support the Network Services team to develop and deliver an effective and integrated roll out and support plan for each food bank facing project and the Data Collection System.

· Build a culture of sound evaluation and learning in the team and beyond, including monitoring the performance and delivery of training and support provided by Network Services and applying this to decision making and service delivery.

· Develop and implement team business as usual and strategy planning, working with the Head of Network Support and Grant Giving to balance innovation, investment and overall direction for transformational change.

Person Specification

Technical skills and minimum knowledge:

· Proven ability supporting a team in a customer service environment

· Leading, motivating, and inspiring teams;

· Overseeing new processes and systems

· Stakeholder engagement, learning and development and communications strategies and plans, influencing where necessary.

· Ability to manage multiple projects simultaneously, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

· An effective communicator, verbally and in writing

Behaviours and competencies:

· Ability to think strategically and practically deliver. Is able to work through challenges in positive and effective ways.

· Confident in communicating, is able to foster collaborative relationships with colleagues across the organisation

· An eye for continual improvement, detail and opportunity, whilst also able to find pragmatic solutions when needed.

· Organised, analytical, able to assimilate and apply insight for decision making.

· Demonstrate a commitment to the values of the Trussell Trust

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

Power to Change is the think-do tank that backs community business. We turn bold ideas into action so communities have the power to change what matters to them. We know community business works to build stronger communities and better places to live. We’ve seen people create resilient and prosperous local economies when power is in community hands. We also know the barriers that stand in the way of their success. We’re using our experience to bring partners together to do, test and learn what works. We’re shaping the conditions for community business to thrive. 

To do that, we need strong relationships in politics and in government at a time where there is an exciting opportunity to shape the conditions for community business to thrive. The External Affairs Officer will provide essential support across the organisation by identifying key stakeholders and determining the most effective tactics to build and maintain relationships in both politics and government. This includes monitoring parliamentary and political developments to spot opportunities, drafting high-quality briefings, articles and press releases, as well as coordinating politically-focused events, such as those held at party conferences. 

Check out our Job Description for further details on this role, including how to apply.

Fundraising is still a relatively new activity for DFN Project SEARCH and this role presents the opportunity to play a key part in its expansion to support the further growth of the charity and enable young adults with a learning disability to lead healthier, happier, and more independent lives.   

This role will support the Director of Development in implementing DFN Project SEARCH’s fundraising strategy. To date the strategy has focused on securing a small number of larger gifts from philanthropic sources, such as trusts and foundations. We are now evolving the strategy to include growing income from high-net-worth individuals, companies, and individual giving.

This role will lead on the development and implementation of the strategy to secure income from high-net-worth individuals (between five and potentially seven figures) and will also work with the Director of Development and the Development Officer on securing income from, and stewarding, trusts, foundations, and statutory funders. As a member of the Senior Leadership Team there is also the opportunity to input to the wider strategy and development of the charity and support the Director of Development in their role as a member of the Executive Leadership Team.

The team is currently made up of the Director of Development, Corporate Partnership Manager (reporting to the Director of Development), and the Development Officer (reporting to this new role).

My client is a leading brand in the UK charity sector and, providing a wide range of essential services, is seen as a critical lifeline to so many people.

At present they are looking for an interim Financial Planning & Analysis Manager to join their highly regarded finance function.

Reporting into the Finance Director key responsibilities will include:

• Lead on the consolidation of group budgets, forecasts and financial reporting
• Collaborate with central function budget holders to ensure an accurate and complete understanding of financial performance is communicated across the charity
• Conduct in-depth financial analysis to monitor and assess performance across multiple programs and projects.
• Oversee the preparation and maintenance of financial models and analysis.
• Motivate and lead a team of 3 to deliver high-quality financial insights and support, fostering a culture of excellence, teamwork and continuous improvement.

The successful candidate will be a fully qualified accountant and have a proven track record in leading FP&A and/ or business partnering teams. You do not need to have worked in the charity arena before, however a proactive approach and commitment to excellence are essential.

My client offers very flexible working patterns, with only 1 day a quarter in the London office.

The Fundraising Assistant will be a key member of the fundraising team. Supporting the team to deliver a wider range of fundraising activities including events, challenges and campaigns as well as helping maximise the supporter journey and providing excellent donor care. You will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.

You will be responsible for Database Management and keeping the CRM up to date and Management of donation Platforms and being the go-to person for fundraising enquiries.

Main Responsibilities:

•  Importing data in an efficient, timely and accurate manner.
• Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
• To assist the fundraising team by providing administrative support for the charities events and campaigns to maximise income.
• To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
• To keep up to date records of all collection boxes and buckets in the community
• To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support.
• To run and analyse weekly financial reports to ensure donations are recorded correctly and the appropriate thank you has been sent.
• Support regular gift aid claim submissions to HMRC to take place monthly.
• Support the team to provide communications to the correct audiences for marketing activity.
• Assist in processing donations from mailing appeals.
• Work with the fundraising team to ensure data recording is kept up to date in a timely way
• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
• Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
• Keep up to date with new developments, legal requirements, codes of conduct and best practice including being GDPR compliant.
• Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
• Attend and contribute to team meetings.
• Carry out any other duties as may be reasonably required.

Person specification

Knowledge and experience:

• Strong, demonstratable experience in administration
• Excellent verbal and written communication skills
• Experience and good working knowledge of using a CRM system (preferably Beacon)
• Competent in creating and maintaining spreadsheets
• Good attention to detail and accurate record keeping
• Experience of working in a customer service environment.
• Basic knowledge of Gift Aid regulations.
• Understanding of GDPR.

Skills, attitudes, and behaviours:

• IT skills across a range of systems including MS office and SharePoint.
• Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
• Ability to problem solve and think laterally to achieve a goal.
• Commitment to team-working but also the ability to work alone
• Committed to quality.
• Motivated, positive and proactive
• Ability to prioritise and organise work
• Demonstratable initiative and determination
• A flexible attitude and willingness to develop in the role
• Full UK driving license and car preferred

We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community and Events Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.

The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity.

Main Responsibilities

Hospital engagement and Community Relationships

• To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team
• To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc
• To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant
• To create a Fundraising Hub out of Unit 2 by driving supporters and stakeholders to the office to build a real sense of community spirit and a hive of fundraising activity
• To be proactive in seeking out new fundraising opportunities, relationships, and networks.
• To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention. 
• To lead on researching and developing trust and charity networks to acquire new supporters in the communities served by the Trust based on audience insight and analysis
• To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support.
• To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.
• To Develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains.
• To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible
• To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns
• To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support.
• To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues.

Other

• To be responsible for the input and maintenance of the fundraising database and ensure records are kept up to date in a timely, accurate and consistent manner
• Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 3:1
• To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity.
• To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising

Person Specification:

Knowledge and experience

• Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector
• Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs
• A proven track record of delivering an excellent customer/supporter stewardship experience
• Experience of managing multiple projects and budgets
• Demonstrable experience in using data insight and analysis to inform decision making
• Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases
• Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR

 

Skills, abilities, and behaviours

• Excellent interpersonal and negotiation skills with the ability to motivate and influence people
• Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors
• Ability to adapt quickly and be solutions focussed
• Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities
• Ability to work as part of team and to use own initiative 
• Knowledge and experience of using a CRM database (We use Beacon)
• Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences
• Good written skills with the ability to communicate with different stakeholders
• Self-driven and results orientated with a positive outlook and clear focus on supporters.
• Willingness to work hard and attend, where necessary commitments outside normal office hours.
• A Full UK driving license and access to a car.

Work with us to shift our mindset as an organisation, moving from primarily receiving income from public sector bodies to proactively seeking funding from a wide variety of organisations.  We want you to develop an income generation strategy and plan to enable IRISi to have a sustainable business model harnessing our existing knowledge assets and skills.

By the end of this project, we would like the following: 

• an understanding of new potential customers and funders for IRISi and our value proposition to them 

• an income generation strategy and plan. 

We’re open to consultant suggestions regarding what shape this work might take. But to give an idea, we would be looking for things like:

• Horizon scanning to identify income generation opportunities 

• Cultivating relationships with potential customers and funders 

• Research about short-term income generation opportunities (3-6 months) 

• Testing value propositions with target audiences 

• Recommendations of where we should be focussing our income generation efforts and targets for each income stream 

• A generic case for support, which can be repurposed for a variety of funders.

• Facilitation of workshops with staff members and potentially board members to surface existing ideas to generate income and barriers to implementation 

Skills and experience 

Essential 

• Experience developing effective income generation strategies for social enterprises and charities, particularly as part of wider organisational strategy development and/or review 

• Strong charitable and/or commercial bid writing skills 

• Significant experience in successfully generating income from a variety of sources for social enterprises and/or charities 

• Evidence of excellent interpersonal and communication skills including at senior levels 

• Commercial awareness 

• Excellent communication skills – written and verbal 

• A creative approach to work and seeking out new opportunities 

Desirable 

• Experienced fundraiser for charities and/or social enterprises, particularly for health and/or VAWG sector organisations 

• Understanding of gender-based violence, domestic abuse and sexual violence 

• Knowledge of/contacts with funders in the health and gender-based violence and higher education (including health care professional training)  sectors 

• Understanding of the health system and and higher education structures across the UK and in particular, England and Wales 

• Workshop facilitation skills 

The Role 

SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.

As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.

This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.

Hours: 22.5 hours per week (3 days)

Contract: April 2026 with the possibility of extension

Location: UK based, remote (with occasional fully imbursed travel in Scotland and wider UK and, where candidate is England-based, expected occasional working from Bristol office)

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: Wednesday 6th November 2024. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

OVERVIEW AND JOB PURPOSE

Pump Aid is a dynamic, award winning and growing organisation, which is promoting a radically different approach to aid and development in the WASH sector by establishing Malawi’s first social impact business (Beyond Water) focused on delivering reliable access to clean water for rural communities. We challenge conventional development programmes by taking a business-based approach that ensures long term sustainability and impact for the communities we work with. Clean water results in better health, increases educational attainment and reduces inequality for women and girls across Malawi.

To support our mission we are recruiting a Communications and Fundraising Officer to help deliver on our ambitious growth plans to reach 2 million people by 2030. The successful candidate will be a highly motivated person with strong communication and interpersonal skills, who can plan and create compelling communications to increase awareness of our work and engage new and existing supporters. Furthermore, you will lead on key areas of our fundraising strategy including annual fundraising campaigns, individual giving and small trusts and foundations.

Roles and Responsibilities

• You will lead on defined elements of Pump Aid’s fundraising strategy: scoping, applications, reporting and management (to largely small to medium sized trusts and foundations, community funders and individuals.)
• You will develop and manage a schedule of compelling communications across a number of channels including social media, web and print that will grow engagement with Beyond Water’s mission.
• You will support the Head of Development to pitch to social impact and philanthropic investors by finding creative ways to differentiate ourselves from traditional approaches to international development.
• You will take responsibility for managing and administrating fundraising income, using Salesforce CRM to keep up to date records of donations, keeping donors updated through regular reports and leveraging annual campaigns including the Big Give Christmas Campaign to maximise individual giving donations.
• Maximise the value and duration of donor support through excellent stewardship and relationship management.
• While office hours are notionally 9:00am to 5:30pm, the demands of a business focussed on Africa, with donors in the UK, USA, Europe and Asia mean a degree of flexibility is required.

Candidate Profile

1. Strong experience in planning and executing communications plans across a variety of mediums (social media, website, blog posts, impact reports) to grow awareness and engagement with the work of our social enterprise

2. Demonstrable success in fundraising within the charity sector; scoping, prospecting, proposal writing and reporting.

3. Excellent written and verbal communication skills with the confidence to present to a variety of audiences

4. Experienced in home working and able to self-motivate and develop and execute personal work and action plans with limited face to face supervision

5. Demonstrable ability to prioritise and manage conflicting outcomes and objectives and ensure the right job is completed at the right time

6. Works well in a small, dynamic team

7. High level of computer literacy – Canva, Microsoft Office, Salesforce or similar CRM software

8. Well organised and can prioritise work to meet deadlines

9. Experience working in international development is preferable.

10. Right to work in the UK