Business Support Manager Jobs in Hampshire

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment. 

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews:  Week commencing 18 November 2024

Are you an experienced fundraiser and empathic leader, driven by strong positive values? Do you want to lead a dedicated team in making an impactful difference for children and young adults with life limiting conditions? If so, Naomi House & Jacksplace needs YOU!

For over 27 years, Naomi House & Jacksplace has been dedicated providing expert care for children and their families. As we look to the future, we are committed to evolving and innovating the way we engage with our supporters. That’s where you come in!

What We’re Looking For:

We are seeking an inspiring Head of Fundraising to guide our talented team of fundraisers. You’ll play a vital role in setting ambitious income targets and fostering long-lasting relationships with our valued donors. Your strong track record in fundraising and proven leadership skills will be crucial in achieving our mission.

Key Requirements:

We are looking for someone to work on a full time basis.
A valid driving license and access to a car are essential, as you'll support events beyond standard office hours.
If you’re ready to use your skills to make a significant impact in the lives of those in need, we’d love to hear from you! Apply now and help us continue providing crucial care and support to families for years to come. We will respond quickly to potential candidates.
Let’s make every moment count together!

Why join us?

Be at the forefront of a professional team driven by passion for our cause.  
Lead innovative fundraising initiatives and ensure our operations align with our values. 
Enjoy the challenge of a demanding role that brings immense satisfaction as you witness the direct impact of your efforts.

Benefits include a competitive salary, 28 days holiday, group pension scheme, life assurance and the opportunity to work in an organisation where every job matters! 

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Impact and Evaluation Senior Officer role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

We are seeking an Impact and Evaluation Senior Officer, working with the Impact and Evaluation Manager, Director of Partnerships and Federation Development and with federation members.The role will be central to the delivery of strategic commitment to work together to record, study, continuously improve and broadcast our collective impact.

It’s an exciting time for the Emmaus Federation as we roll out a new In-Form (salesforce) CRM system and interlinked Monitoring Evaluation and Learning (MEL) Framework.

The role will play a crucial part in implementing, gathering feedback and developing new systems and tools to be utilised by Emmaus communities.

The role will be varied in nature, one day might involve conducting interviews with people experiencing homelessness, then next providing support to a member of staff to improve a communities MEL practice, the following day might involve analysing a data set and writing a briefing paper.

Who are we looking for?

The Impact and Evaluation Senior Officer will play a key role in supporting the Emmaus federation to understand and demonstrates the impact of our work. 

The ideal candidate will have strong theoretical and practical evaluation skills coupled with the people skills to make this work accessible to a range of stakeholders.

They will need to be comfortable working as part of a remote team and able to travel to Emmaus communities across the UK to work with staff and companions.

What we offer

· £34,199 pro rata (based on a standard working week of 37.5 hours)

· Working hours: Can be delivered flexibly, Monday – Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Wednesday 06 November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Monday 18 November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Alex Swinard, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 15 and 19 November 2024

As part of the selection process, you will be required to complete an IT assessment.

We Are Listening is a new charity, created to provide an alternative befriending service for
elderly, isolated and vulnerable people who may feel socially excluded. Our mission is to
help relieve their isolation and to assist their integration back into society by providing a
telephone and/or correspondence based befriending service.

Key responsibilities include:
 Management, development and service delivery of key programmes including Good Call
(our new telephone befriending service) and Postbox (a pen pal programme).
 Volunteer recruitment, engagement and retention – campaign and relationship
management, recruitment administration and onboarding.
 Relationship management – building and maintaining strong relationships with key
stakeholders including funders, local businesses, further education providers, potential
referrers within the NHS, social services, care homes and housing associations, delivery
partners and supporters.
 Coordination, support and monitoring of volunteer befrienders and their matched referred
clients.
 Development and delivery of concise management information and performance reports.

Skills and Experience:
 A demonstrable commitment to our vision, and an understanding of issues such as
the ageing process, the possibilities for care and support to elderly people who feel
socially isolated and vulnerable.
 Good communication skills to enable frequent video conferencing and telephone
contacts.
 Ability to work remotely from home with occasional travel to locations throughout the
West Midlands and possibly UK.
 Some experience with Microsoft Office software, including spreadsheets and
databases would be advantageous although training would be available

How to Apply:
Please submit your CV and a covering letter explaining your reasons for applying and what
you can bring to the role.

Closing Date:
Applications close at 5.00 PM Friday 15th November. 

IMPORTANT NOTE: We will be reviewing applications on a rolling basis and encourage you to submit your application as early as possible. We will close applications and move to the interview stage when we have a pool of strong applicants to interview, likely towards the end of October.

People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.

The Movement Collaboration Lead or Senior Movement Collaboration Lead (depending on experience) will work closely with the Programme Director and the Programme Team to lead the development and delivery of an exciting emerging programme of work building collaboration for economic system change between grassroots groups and new economy organisations. 

We are looking for people who are: passionate about addressing economic injustice, are excited about the role of collaboration in creating systems change and capable of creating partnerships and strong relationships with diverse stakeholders.

The first twelve months of this programme will take an action inquiry approach to facilitate a mixed group of new economy organisations and grassroots groups through a collaborative process that will develop shared knowledge and practice about  how we  can effectively and equitably collaborate on economic systems change work through practical experiments, facilitated dialogue and collaborative research.

The role will involve responsibilities for project managing and delivering this work including programme development and delivery, developing partnerships, changemaker recruitment and support, conducting desk research and interviews, managing and running events, supporting project related fundraising, conducting project learning and evaluation and writing a learning report about the project. 

Following this first year we plan to scale work on supporting collaboration between grassroots groups and new economy organisations, subject to funding we hope this could become a permanent role.

All programme roles in the People’s Economy team support work across the programme team and we see a postholder likely working on the Action Inquiry for 0.4 FTE and supporting other work strands depending on their relevant skills, experiences and interests for 0.2 FTE.

Online Open House

Come and meet us! We are hosting an online open house on Monday October 28th at 12pm for anyone who is interested in hearing more about the roles we’re currently hiring for or what People’s Economy is all about.

You can use this space to ask any questions you might have about the role, find out more about the organisation and meet some of our staff team. Curious?  This will be hosted as a webinar and questions can be submitted via the Q&A function so you will be able to remain anonymous unless you choose to unmute or turn on your video to ask a question.

Sign up here:  https://us02web.zoom.us/webinar/register/WN_w2oUR_ckS6ycbSMqExXrkw#/registration

Job Description

Project Development

• Working closely with the Programme Director and the Programme Team, lead the translation of existing strategic thinking, planning and relationship building into a project plan.
• Working closely with the Programme Director and the Programme Team, contribute to business planning and fundraising for future development of the action inquiry beyond the first year.
• Working closely with Programme Director lead outreach and relationship building with new economy organisations, funders and other relevant stakeholders.
• Working closely with the Head of Community, lead outreach and relationship building with changemakers and grassroots groups for the action inquiry.
• Working closely with the Programme Director, develop a plan for learning and evaluation of the project.

Project Delivery

• Working closely with the Programme Team, coordinate the delivery of the action inquiry.
• Lead on organising the logistics and resources required to effectively deliver the action inquiry 
• Working closely with the Programme Team, recruit and onboard changemakers to the project
• With support from the Head of Training, contribute to the delivery of learning and skills sessions as part of the inquiry
• Manage and execute the delivery of events as part of the action inquiry
• Maintain relationships with changemakers while they are involved in the project and act as a key point of contact
• Working closely with the Programme Team, coordinate the monitoring, evaluation and learning of the project
• With input from the Programme Team and relevant project partners write a learning report at the end of the first year of the action inquiry.
• Plan and deliver a research element of the project aimed at gathering learnings from other sectors on equitable and effective collaboration.
• Working with the Programme team develop a communications plan to raise the profile of the project and share learnings throughout the year.

Supporting other work strands

• Manage (or contribute to) other projects that contribute to achieving People’s Economy’s goals, as agreed with the Programme Director
• Work collaboratively with the Programme Team to ensure a joined-up approach across People’s Economy’s work
• These areas will be discussed and identified depending on the appointed candidates' relevant skills, experience and expertise - examples include providing programme management support of our migrant justice programme or supporting the development of our regional work in London.

Financial management and income generation

• With support from the Programme Director, develop and manage budgets for the action inquiry
• With support from the Programme Director, contribute to income generation by leading the development of agreed identified opportunities, including by holding key relationships with existing and potential funders

For full role description and person specification see attached application pack

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a Trust and Foundations Officer, with experience of securing funds in any sector who enjoys picking up the phone and building relationships with donors. This is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world.

You will have the opportunity to:

• manage and grow a portfolio of small to medium trusts and foundations, increasing income by identifying new prospects and through the stewardship of existing donors.
• write high quality applications and communicate accurately and transparently on the progress made with donors’ funds. 
• work with our network of international programme experts to develop expertise in key programme areas and build your knowledge of international development.
• support colleagues with applications and reports to large funders, building experience of working with institutional partners. 

This role sits within the Programme Funding Team and suits an ambitious self-starter with excellent IT, research, communication, writing and organisational skills with an interest in developing their knowledge of international development.

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Department: Analysis & Insight
Contract type: Permanent
Salary: £27,200 - £32,000
Location: Home Based (UK wide travel as required)
Reports To: Research & Insight Manager

As a Research and Insight Analyst at the National Fire Chiefs Council (NFCC), you will be a key member of the Analysis and Insights (A&I) team, dedicated to empowering the NFCC and UK Fire and Rescue Services with actionable insights that drive informed decision-making. You will work collaboratively with a team of research and data analysis professionals to support the team's objectives and contribute to the wider goals of the NFCC.

Your role will involve using your skills to deliver valuable insights through effective information gathering, detailed analysis, and comprehensive reporting. You will work on both routine and ad-hoc projects, supporting the team in responding to major events within the fire and rescue sector.

Key responsibilities of a Research & Insight Analyst:

Following the processes and policies set out in the A&I team’s terms of reference document, to ensure high quality, consistent approaches to all work.

Designing and executing information gathering exercises, ensuring that they are clear, easy to understand and will yield the information required to produce the identified output.

Information gathering methods primarily include designing online survey tools and question sets but can also include workshops, interviews and focus groups.

Ensuring the validation and quality assurance of any information gathered to ensure that all insights gathered are accurate and statistically significant.

Interpreting findings and drawing meaningful conclusions using quantitative and qualitative analysis techniques.

Producing clear, concise and well-structured outputs, utilising visualisations to enhance understanding and engagement when presenting to stakeholders. These outputs could be developed using MS Excel, MS Word, PowerPoint, PowerBI or similar.

Ensuring the Strategic Improvement Model (SIM) is kept up to date by reviewing and analysing reports about UK FRSs (from the inspectorate (HMICFRS), major inquiry reports, independently commissioned reports and other sources.

Supporting the work of the NFCC Organisational Learning team and ACER (Academic, Collaboration, Evaluation and Research) Group

Familiarity with research methodologies and outputs, such as literature reviews, and using them to identify trends, gaps, and best practices

Assisting as required when the A&I team is commissioned to support work related to major events or incidents

Assisting as required with team administrative duties

The successful candidate will have:

Experience working as a research analyst, or equivalent

Excellent qualitative research skills, including survey question design, and thematic analysis.

Excellent presentation skills with the ability to design and develop engaging outputs

Good numerical skills with the ability to spot trends and anomalies

Good MS Excel skills (including Pivot tables and charts, complex formatting and formulas)

Good communication and interpersonal skills to be able work within a team working solely from home

Some experience of data visualisation tools such as PowerBI would be beneficial

Experience working with academia and/or on academic research would be beneficial

The Selection Process

If this sounds like the kind of opportunity that makes you excited; please have a look at the Job description and apply.

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC Website. CV’s will NOT be accepted for this position.

Closing date: 24 November 2024 with interviews week commencing 9 December 2024.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Good design improves lives. We need your help to build a fairer world.

Architecture charity, AzuKo is working to end housing poverty in Bangladesh and the UK. We’re looking for an individual who has experience in a multidisciplinary hands-on leadership role, within the charity sector.

• Role: Head of Operations (maternity cover)
• Location: Remote, UK
• Time: Part-time (2 days per week) for 6 months, with possibility of extension to 1 year
• Pay: £32,400 pro-rata
• Start date: December 2024/January 2025

ROLE OVERVIEW
The right candidate will have a strong focus on charity administration and development, financial stability, thinking creatively about opportunities for income, and be a passionate advocate for housing justice.

RESPONSIBILITIES

• Ensure AzuKo’s operations and programme delivery are implemented efficiently and effectively.
• Be responsible for overall financial health and administration of AzuKo.
• Ensure AzuKo fulfils its legal, statutory, and regulatory responsibilities.
• Monitor progress towards strategic goals, plans and budgets.
• Inspire and lead an effective remote team, with a common sense of purpose, division of responsibility, transparency, and accountability.
• Work with the Development Officer to drive fundraising (trusts and foundations, and individual giving), innovating approaches towards existing and new supporters, with regular reviews of fundraising pipeline.
• Maintain accurate and transparent records, and filing systems.
• Consult with the Chair and Treasurer, providing regular updates on finance/fundraising, and progress against annual plan.
• Foster good communication internally within AzuKo, and externally.
• Contribute to AzuKo storytelling.

KNOWLEDGE, SKILLS & EXPERIENCE
Essential

• Demonstrable track record of operating at leadership level (CEO, or similar) within a small-medium size charity.
• Comprehensive understanding of UK charity administration, finance and regulatory responsibilities (e.g. Charity Commission).
• Experience of working strategically to source, secure and steward sustainable funding (grant income and individual giving) working within tight financial constraints.
• Knowledge of safeguarding legislation and processes, safety, and quality management.
• Comfortable with digital/remote working e.g. use of One Drive, Slack, Zoom.
• Proficient in Microsoft Office (e.g. Excel) and accounting software Xero.
• Excellent written and communication skills, able to articulate complex ideas in simple language.
• Passionate about the charity sector, and AzuKo’s cause.

Desirable

• Knowledge of housing issues/poverty, international development and/or women’s rights.
• Experience of securing and managing large multi-year grants for international development.
• Experience of Customer Relationship Management (CRM) software.

WHO ARE WE LOOKING FOR
An individual passionate about the work we do, and the impact we have. While you’re with AzuKo, every ounce of effort you put in will help us improve living conditions for vulnerable communities. All team members share our values.

No candidate will meet every single requirement. If your experience looks a little different, and you think you can bring value to the role, we’d love to hear from you.

THE IMPACT OF THIS ROLE
We’re a growing charity. The hands-on role supports AzuKo to achieve its ambitious aims and fundraising targets. Our work prioritises disadvantaged individuals, families and communities facing housing poverty. Ultimately you’ll be contributing to the positive change AzuKo seeks to make in the world.

WHY WORK WITH AZUKO
It’s an opportunity to develop your leadership skills at an innovative and empathic charity. You’ll gain an in-depth understanding of AzuKo, the charity sector, and nature of housing poverty globally.

AzuKo is committed to equal opportunities and welcomes applications from all suitably qualified persons. We value and respect all differences in people (seen and unseen).

AzuKo in not able to offer sponsorship. The successful candidate must, by the start of their employment, have the right to work in the UK.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes a Regional Casework Manager and a Regional Operations Manager.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 15 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: W/C 25 November 2024

As part of the selection process, you will be required to complete an IT assessment.

We are working in partnership with Community First, a charity who enable individuals and local groups to be the difference they want to see in their local communities.  Community First achieve this through connecting and engaging with the community, identifying where essential services could make a difference to peoples’ lives and facilitating this change through the actions of dedicated individuals and organisations.

The charity is now seeking a new Chief Operating Officer (COO) who will run and oversee all aspects of business operations, ensuring services are delivered on time, meet financial and output targets and deliver the required impact for our clients and beneficiaries. The COO will drive the business performance of new and more established enterprises and services, optimising their commercial potential to generate a financial return. 

The successful candidate will need to demonstrate:

• Experienced leadership and management skills with an empowering style
• Excellent financial and budget management skills
• Hands on attitude and a collaborative approach
• Experience in generating funding streams to sustain and expand 
• Confident working with a board of trustees

The new Chief Operating Officer will take responsibility for identifying, developing and implementing new business opportunities across the organisation, including tendering for commissioned work, either as a single organisation or in partnership with others, and the identification and pursuit of new commercial opportunities where Community First can generate a financial return. The COO will also contribute to the way in which the organisation is viewed by the public, our stakeholders, funders and customers.

The successful candidate will have excellent planning and organisational skills and the ability to influence and engage with a wide range of stakeholders.  The new COO will have an entrepreneurial and commercial approach with the ability to translate ideas in action and manage services which can deliver social impact and maximise financial return.  You will be a Strong team player, with ability to communicate effectively with colleagues at all levels combined with a positive and professional approach demonstrating integrity and honesty.

This is a fantastic opportunity, if you feel you have the skills and experience we would like to hear from you. For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment.

Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: South Hampshire with travel around Hampshire and Hybrid working

Closing date for applications:  14th November

Interview dates:  19th and 20th November 

Key Responsibilities
Reporting into the Operations Manager, the Brand Operations Officer is responsible for managing the distribution of products donated by brands to community-led projects. This role plays a key part in developing and coordinating relationships with key logistics and storage partners.

Managing the brand donation logistic process in line with the organisational objectives, resulting in the successful allocation of products to reach areas of most need.

· Respond to and coordinate all brand enquiries

· Accurately allocate, and track all brand donations, ensuring prompt logging by Projects

· Work with the brands to ensure accurate data is provided and meets The Hygiene Bank’s requirements

· Work closely with existing partners to utilise storage and logistics solutions and continue to develop these relationships

· Record KPI’s and analyse the data

· Prepare detailed quarterly reports for the Operations, Finance, Risk and Audit Committee and present the findings to them, when required

· Support the Head of Operations / Operations Manager to deliver the brand strategy including identifying new logistic providers

· Attend all Operation Team meetings and work closely with Partnership Managers to gain a clearer understanding of each Project and their requirements

Skills, Knowledge & Expertise

• Excellent relationship management and stewardship
• Ability to accurately forecast and report
• Entrepreneurial and partnership forming mindset, supporting the Head of Operations/Operations Manager to attract new logistics and storage partners
• Polished communication and people skills to champion, and act as an ambassador for The Hygiene Bank
• Detail-driven, strategic, motivated, and have a forward-leaning approach to business.
• Ability to work independently, multi-task, and prioritise a busy workload.
• Strong written communication skills
• Appropriate IT skills - experience in managing databases and proficient in using MS Excel, Powerpoint and database CRM (ideally Salesforce)
• Experience working with internal stakeholders' teams to help ensure deliverables are met
• Passion for personal and professional development, as well as a proven can-do attitude
  
  

Attributes and behaviours:

• Dynamic, passionate and demonstrably committed to improving the lives of people experiencing Hygiene Poverty
• A commitment to quality and attention to detail
• Ability to work on your own initiative
• Strong interpersonal skills and the ability to deal with a diverse range of people. A highly competent and collaborative team worker
• Discretion and the ability to maintain confidentiality
• Willingness to learn new skills
• Ability to work in a growth mindset, changing and flexible organisation

This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive. 

Key Details

· Salary: £26,000 - £29,000 pro rata, part time, 3-4 days (dependent on skills and experience)

· Contract term – 6 months - 12 months

· Location: remote working/homeworking with monthly in-person team days in London.

· Holiday: 28 days (pro-rata) plus public holidays and closure between Christmas and New Year.

· Defined contribution pension scheme: 3% employer contribution, 5% employee contribution.

How to Apply

·         Upload an up to date CV outlining your employment history, qualifications and contact details along with a supporting statement (no more than 1 x A4 pages) which i) demonstrates how you meet the criteria outlined in the Person Specification, particularly around logistic management and ii) outlining why you are interested in working for The Hygiene Bank.

Church and Christian Engagement Specialist

We’re looking for TWO experienced Church & Christian Engagement Specialists to join World Vision, an important charity helping vulnerable children across the world.
 

Position: Church and Christian Engagement Specialist

Location: Homebased (positions available covering the north of the M62 corridor or Northern Ireland)

Hours: Full-time and Part-time 15 hours per week (including occasional Sundays)

Contract: Permanent

Salary: £12,688 per annum (£30,874 FTE) + good range of benefits

Closing date: 6th November 2024

**Please Note: Applications without a CV and cover letter will not be considered.**

About the role:

We have an exciting opportunity for an amazing fundraiser to join our Church and Christian Engagement team. The heart of our work centres around engaging and inspiring Churches and Christians to join us- through regular giving, one off donations, action and prayer. Whether in churches, at festivals or events you will be sharing World Vision’s work around the world helping the most vulnerable children overcome poverty and experience fullness of life.  You will be a confident communicator, a sharer of stories, a focused fundraiser.

You will join a team working across various fundraising and engagement activities throughout the year. You will build and manage your own caseload of external relationships across the UK, combining face-to-face, online and telephone work, to connect with churches and individuals. Using our existing resources, you will offer people the opportunity to join us- whether through sponsoring a child, donating to our work in emergencies, using our discipleship resources or praying for our work around the world.

In this team, we love that each day is different - from online meetings with longstanding church supporters, to meeting new audiences at Christian festivals, or on the road supporting our work on tour with an event partner. As a key member of the team, you'll be confident managing your own workload within the context of our wider team plans, working together with colleagues in wider teams to bring our work alive. You will have an eye for detail and fantastic relationship-building skills. You'll be confident working to targets, and excited about sharing World Vision’s work with new and existing donors.

Key areas of responsibility include:  

• Confidently building connections with churches and their leaders towards engaging with World Vision’s work, creating opportunities for individual giving or gifts from the church community.
• Using existing resources, campaigns and engagement tools to engage churches and individual Christians to support our work.
• Build a caseload of engaged church contacts to meet or exceed annual fundraising & acquisition goals, managing your time & workload.
• Ensure churches are on the correct supporter journey for their level of engagement, using appropriate touchpoints (telephone, email, meetings, hand written notes etc) to intelligently engage with key contacts. Maintenance of records, use of CRM system, monthly reporting on income and financial management including making sure gifts are properly allocated.
• Sharing WV’s work through in an audience appropriate way, including (but not limited to) presentations to church leaders, speaking in church services, or other external opportunities. Making a clear and compelling ask.
• Attending events (online and in person) to connect with individuals and leaders as a member of the WV team.

About you:

To be successful in this role, you will need to have excellent attention to detail and be able to juggle multiple projects/pieces of information and form them into well-ordered activity plans and be able to prioritise.

Key skills required for this role:

• Superb communication skills, both in formal and informal settings
• Fundraising or sales experience
• Strong relational skills, potentially with experience in nurturing relationships towards financial engagement
• A good understanding of the UK church and Christian landscape

About the organisation:

World Vision UK is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme.

Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

You may also have experience in areas such as: as Donor Development Coordinator, Donor Funding, Donor Fundraising, Supporter Development Coordinator, Corporate Partnerships Manager, Senior Corporate Fundraiser, Fundraising, Fundraiser, Head of Fundraising, Individual Giving Manager, Regional Fundraising Manager, Development Manager, Income Generation Manager, Senior Fundraiser, Major Giving Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.