Assistant Programme Manager Jobs

At TLG, we’re passionate about building an exceptional staff team that love making a difference to struggling children across the UK. We are continually on the lookout for great people to journey with us and join our vision. An exciting new opportunity has arisen for a graduate to train up in the specialism of Executive Support, who would consider a career in this profession. The EA to the Chief Executive is an integral and trusted role right at the heart of the action. We are looking for someone who is excited about helping senior leaders with executive tasks, operations, organisational efficiency, problem solving, the ability to react and pivot as things change.​

The successful candidate will have a natural leadership gift, will be comfortable with challenging the status quo, and be able to lead up and across the organisation with heads of departments and directors, to deliver the strategy and agenda that the Chief Executive & Executive Director are working towards. They will be trained in all aspects of executive support, working closely with the Head of Executive Strategy. TLG is interested in an individual that has a proactive instinct to fulfil the role successfully, to anticipate the needs of senior leaders, and provide effective problem solving ahead of issues emerging, with a relational approach who can partner effectively and negotiate well across the team at all levels.​

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full Time, 37.5 hours per week

Closing Date: 27th February 

Initial Interviews: 5th March Online

Final Interviews: 10th March at our National Support Office in West Yorkshire

We are looking for a high-calibre candidate to take on the role of Head of Programme Delivery and Operations (South of England and West Midlands) for our centres in London and the South Coast, East of England, South West England and the West Midlands. You will line manage one Assistant Head of Programme Delivery and three Regional Operations Managers to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

Job Purpose

The main responsibility of the postholder is to ensure the effective and successful operation of IntoUniversity centres in  South and East England and the West Midlands, so that young people’s social, academic and pastoral needs are met and they can reach their full potential.

The role at a glance

Contract

This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date

May 2025 (or as otherwise agreed)

Working hours

Mon and Thurs: 09:30-18:00 Tues, Weds, Fri: 09:00-17:30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home.

Location

The role would be based at one of the IntoUniversity centres in Bristol, Birmingham or London, with regular travel across the network and to our Head Office in London.

Salary

£47,800 Plus additional London contribution of £2,600 for London-based candidates.

Pro rata for part-time candidate

Annual leave

Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year
• Employee Assistance Programme including access to wellbeing and legal support
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year 

 We are looking for a highly organised and proactive person, who will support the CEO as their PA and also bring additional organisation and admin support to a small charity to power us to the next level.

You will need to work flexibly and be ready to put your brilliant admin skills to what is needed.

As well as supporting the CEO, you will report to the Head of Finance and Operations on finance, HR and office support.

You will be able to work with high levels of discretion, confidentiality and integrity. You will be comfortable working in a small organisation and taking responsibility for your work.

Skills in CRM data entry and data reporting will be useful.

BRIGHT FUTURES UK 

Position: Fundraising Assistant

About Bright Futures UK
Bright Futures UK supports young individuals aged 5-24 facing long-term illnesses by filling their educational gaps and fostering personal growth. Through customized programs like one-on-one tutoring, befriending, mentoring, and skill-based workshops, we empower these young people to reach their full potential despite their medical challenges. We're committed to their academic, social, and emotional development, supported by our skilled and compassionate team. Help us make a lasting difference in the lives of these deserving individuals.

Role Overview
As a Fundraising Assistant, you'll play a key role in shaping and implementing our fundraising strategies. Working closely with the CEO and other executives, you'll engage in various fundraising activities and take on initiatives that drive our mission forward. This position is an excellent opportunity for professional growth within a dynamic and rapidly expanding organization.

Who We Are Looking For
We seek a proactive, organized, and approachable individual who is passionate about making a significant impact:

• Proven Experience: You have a solid background in fundraising or customer care.
• Relationship Building: You excel at forming lasting relationships quickly and effectively.
• Project Management Skills: You are organized, meet deadlines, and manage projects with high attention to detail.
• Independence: You are self-motivated and thrive in managing your responsibilities without constant oversight.
• Communication Skills: You possess outstanding verbal and written communication skills.
• Flexibility and Commitment: You're adaptable and ready to work outside regular hours when needed.
• Mission-Driven: You share our commitment to supporting young people with long-term illnesses.

 Key Responsibilities

• Database Management: Ensure the accuracy and accessibility of our supporter records.
• Research and prospecting: Work with the CEO to research, prospect and prioritize potential funding opportunities.
• Stakeholder Engagement: Strengthen relationships with stakeholders to enhance our support network.
• Supporter Materials: Provide supporters with the materials they need for successful fundraising.
• Communications: Create compelling messages tailored to various audiences, maintaining data accuracy.
• Event Support: Help manage and deliver events with a focus on supporter experience and maximising fundraising.
• Administrative Duties: Support our operations through effective administrative management.
• Strategy Implementation: Assist in executing strategies under the guidance of the CEO to advance our mission.
• Develop a personal voice: have a voice on social media platforms where you can promote fundraising objectives and nurture opportunities.

 What You’ll Love About Us

• Impactful Work: See the tangible impact of your work on the lives of young people.
• Growth Potential: As part of a small, dynamic team, your influence on our growth and operations is substantial.
• Flexible Working: We champion a healthy work/life balance with options for remote work, reduced hours, and flexible schedules.
• Professional Development: We invest in your growth through paid training and support further education.

Apply Now
Ready to make a difference? Join us in transforming the futures of young people facing medical challenges. Your journey with us will be rewarding, impactful, and filled with opportunities to grow.

Job description

To provide executive assistance and support to enable the Chief Executive and Senior Leadership Team to work more effectively. This will include support on organisational governance, including the effective operation of the Board of Trustees and its associated subgroups and to act as a key conduit for external communication with the Chief Executive, the Director of Development and External Affairs and other directors – specifically in relation to our policy and influence work.

Pay and conditions

• The role is a permanent full-time position (37.5 hours per week). Option for applicants to propose part-time hours – more information can be found on ‘Information for applicants’ document.

• The salary for the role will be £34,788 - £41,669, the applicant should expect to find themselves towards the middle of the range following successful completion of their 6-month probationary period.

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. 

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Undertake a variety of tasks to manage demand and help prioritise the CEO’s time, including proactive diary management, managing emails, composing and preparing (sometimes confidential) correspondence, arranging travel and briefing on upcoming commitments and responsibilities in advance of meetings. 

• Similarly, provide support to the Director of Development & External Affairs and other directors in managing external contacts associated with our policy and influence work, including scheduling, supporting and arranging travel for external meetings with government officials, MPs and partners, and assisting in responding to (sometimes confidential) correspondence.

• Support the CEO in managing the Board of trustees and its two subgroups (Finance subgroup and the People Sub-group). This will include supporting the CEO in forward planning and agenda setting for meetings, scheduling meetings, confirming attendees, organising catering, supporting the CEO and Directors in the preparation of papers, ensuring meetings run smoothly as hybrid format and minute taking.

• Supporting the Director of Finance and Operations (who is currently Company Secretary) to ensure statutory Centre for Sustainable Energy 2024 registers (for Companies House and the Charity Commission) are maintained and statutory returns and forms are filed in a timely manner to ensure legal and regulatory compliance (including collecting required annual returns from all directors and trustees). 

• Support the CEO and chair of trustees in ensuring the development and maintenance of good governance practice, including regular Trustee skills audits, Trustee recruitment, induction & training, maintenance of trustee tenures and review of relevant governing documents including Board and Sub-group Terms of Reference documents.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. 

Essential attributes for this role include:

• Excellent IT skills, using all elements of Microsoft Office 365 or equivalent, including Sharepoint and Teams. 

• Skilled in building relationships with stakeholders, including staff, board members, external partners. 

• Skilled problem solver, able to anticipate needs and think critically/ laterally. Understanding senior management priorities, thinking ahead and anticipating needs. 

• Knowledge and understanding of the role and responsibilities of a Trustees board of a charity, in relation to those of a senior executive team. 

• Experience of supporting senior management to manage their workloads, diary management, minuting meetings, handling confidential information with discretion, drafting executive papers, etc. 

• Significant experience of managing a demanding and fast-paced workload, sometimes with competing demands and deadlines.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website and provide a CV and Cover letter and send it to our Jobs email. The completed application form alongside the additional documents attached, should clearly demonstrate how your skills and experience relate to the person specification (detailed in the job description). 

To be considered for this role an application form, CV and Cover letter must be sent to Jobs email at CSE.

The closing date for applications is Midday Friday 14 March 2025. 

Interviews are expected to take place Friday 21 March 2025 and Monday 24 March 2025, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

This is an exciting position to work with the senior management to deliver an ambitious programme of communication activities aimed at attracting over 20,000 visitors per annum.

You will need to be happy taking own initiative to develop and implement marketing plan under the supervision of the CEO and the Heritage Director.  Taking a lead to coordinate the smooth running of the marketing programme with a wide range of tasks from taking photos to coordinating the digital campaign and copy writing / liaising with the graphic designer for leaflet production.

If you thrive on responsibility and achieving targets then read on!  You will receive a full in-house induction programme.  The post holder will have an extremely professional attitude with an eye for detail, communication skills and will be able to work to deadlines to meet both short-term and longer-term targets, as part of the marketing strategy. 

Celtic Harmony Camp is run by Just Experience Limited, a visitor experience company, and Celtic Harmony, a charity. Just Experience Limited coordinates the school and events programme and Celtic Harmony delivers the lifelong learning programme and bursaries, to improve wellbeing.

Benefits to you:

● Opportunity to further your marketing career in a cultural organisation

● Enable you to 'make a difference' and improve well-being for more children, young people and adults.

● In-house and External Training

● Work as part of a dynamic team

Main Duties:

Organising and administration

● Coordinate & implement the external and internal marketing campaigns communicating the organisation’s work to schools, general public, volunteers, funders and corporate, staff.

● Deliver the digital media campaigns through enews, facebook, twitter, you tube, instagram, pinterest, online blog etc.

● Deliver the off-line campaign through postcards, newsletters

Events

● Assist in developing events programme

● Coordination of mailshots to visitors and schools

● Production of promotional material eg leaflets

● Taking quality photos and videos during events

● Assisting with events operations such as serving refreshments

Content Creation

● Effectively use social media platforms and proactively promote events and share stories.

● Video production and edit video

● Managing the photo database

● Update and development of website content

● Promote Celtic Harmony Camp through displays at exhibitions and events

PR and Editorial

● Production of editorial for press and reviews

● Submission of tourism and education award applications

Telemarketing

· Coordinate and deliver telemarketing campaigns to schools through telephone calls and email to promote the Prehistory programme and new initiatives.

Monitoring

● Monitor and report on marketing performance, through online stats

● Promote Celtic Harmony Camp’s work and impact that will engage with stakeholders

Leadership

● Take part in communications / other staff meetings

● Work alongside Directors to facilitate the organisation communications.

● To act as a positive ambassador for Celtic Harmony, adhering to policies and procedures and guidelines.

We are seeking to appoint a dedicated and committed Assistant Headteacher SENDCo at OA-North View, a new 30-place AP SEMH provision in Tilbury, Essex, planned to open in September 2025. Our ideal candidate would be an experienced teacher who will support whole-school SEND practice, developing partnerships with external agencies and parents/carers in supporting pupils with SEND.

This is an exciting opportunity to support the setup of the new provision, working with the Head of School, Executive Headteacher and other trust leaders to build a team, and plan and run a transition programme to support pupils and their families. Once open, you will support the day-to-day management and leadership of OA - North View by ensuring the vision and values of the trust are embedded and achieved. You will play a vital part in the school as a leader ensuring it is a beacon of best practice in the education and care of pupils who have experienced considerable difficulty in a mainstream school so that they can re-engage with education, make good progress, achieve academically, and, wherever possible, return to a mainstream education

Do you enjoy helping people? Are you looking for that practical HR experience? Then this is the opportunity for you... Come and join the Sadler’s Wells People team!

As the People Assistant, you’ll be assisting the People department, aka Human Resources or HR department in some other organisations, support the wider Sadler’s Wells team. You’ll act as the first point of call for incoming queries and welcome new joiners. Your responsibilities will also include assisting the learning and development process, and providing a welcoming, inclusive and professional experience for all who engage with us.

With your ability to be super organised and your open communication style, this will be a pivotal step in advancing your arts admin career.

Please note: This role is due to start March 2025.

For more information, please download our Job Pack: People Assistant Job Pack - February 2025

We’re a supportive and hardworking team, working on a variety of projects. We welcome your ambition and desire to want to impact working lives in a positive way. At Sadler's Wells we acknowledge some communities are underrepresented across the sector. We value and respect diversity of thought and life experience. We enable and empower individuals who identify as underrepresented, and all the intersections between, to apply.

We welcome all applications by 11:59pm BST on Sunday 23 February 2025. Interviews will take place as soon as, thereafter. 

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack. 

Sadler’s Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.

Grade: 4

Position type:  Full-time  37.5 hours week, Permanent (part time/flexible working will be considered

Responsible to: Senior Philanthropy and Partnerships Manager

Location: Remote (UK), within reasonable commuting distance to London to accommodate regular donor meetings. This may be up to once a week. 

Role purpose:

ShelterBox’s income from major donors has increased significantly in recent years – we are now seeking a Philanthropy Manager to accelerate this growth and build upon a promising pipeline of donors in and around London. You will work with our ambitious and high-performing Philanthropy and Partnerships team to connect high net-worth individuals with ShelterBox’s lifesaving work.

This role will work closely with the Senior Philanthropy and Partnerships Manger and an existing Philanthropy Manager, whilst being supported by the Stewardship and Research Officer and Philanthropy and Partnerships Assistant.

Who are we looking for?

We are looking for a passionate, proactive and driven individual who will build a strong pipeline of high-value prospects to help us deliver emergency shelter to the most vulnerable people hit by conflict, disaster and the climate crisis.

Playing a substantial role in driving forward our philanthropy activity, you will engage new and existing supporters to maximise their income potential. You must be able to present a compelling case for support, both in writing and verbally, and be able to build relationships easily, both externally and internally.

This is a perfect opportunity for a driven, articulate, and personable relationship fundraiser who wants to play a pivotal part in scaling ShelterBox’s impact.

Duties will include but not be limited to:

· Work with ShelterBox’s Philanthropy Advisory Board to grow the major donor pipeline and portfolio, particularly focusing on donors in an around London.

· Effectively manage a portfolio of existing major donors: developing strong and personal relationships, delivering bespoke stewardship and communication plans to ensure donors feel part of ShelterBox; providing them with inspiring stories, unique engagement opportunities, and strong impact reporting.

· Develop a wide range of compelling communications for prospects and existing major donors including proposals, reports, and deliver concise and engaging updates via email, phone and in person.

· Work with the Senior Philanthropy and Partnerships Manager, Head of Philanthropy & Partnerships, Director of Fundraising and Communications, and CEO to steward to the top high-level donors.

· Working with the Head of Philanthropy & Partnerships to refine and implement the major donor strategy.

· Work closely with the Stewardship and Research Officer to carry out targeted prospect research, and develop bespoke and strategic cultivation plans for prospective donors currently in the pipeline.

· Support with the development and implementation of cultivation and stewardship events to deepen donor engagement.

· Utilise the grant management system when securing restricted income (i.e. tracking pipeline, asks, restricted income secured, reporting requirements).

· Act as the subject matter expert (SME) to provide knowledge and expertise in major donor fundraising and the wider ShelterBox team (UK and global affiliates).

· Maximise the benefits of the CRM to create and implement cultivation and stewardship journeys for high-level funders, keeping records updated and following Data Protection regulations.

· Be active in the fundraising sector, know and follow the latest fundraising legislation and codes of practice, seek out peer learning and peer mentoring opportunities, network and contribute.

· Represent ShelterBox as required and always work in line with our aims, values and plans.

· As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster

· Any other duties as required which are deemed appropriate to the level and grade of the post.

The newly-created role of Assistant Director of Communications and Marketing is responsible for building the profile of the Royal Hospital Chelsea, and clearly and confidently telling the story of its value and impact.

The Assistant Director of Communications and Marketing will develop and execute effective, integrated communications and marketing strategies that advance the Royal Hospital’s corporate positioning and increase awareness of and support for the organisation to help meet its core business objectives.

The successful candidate will have significant experience of working on high-profile campaigns in a busy press office or marketing agency environment. You will be responsible for delivering and overseeing impactful, multi-channel campaigns for a wide range of initiatives including the year-round programme of events at the Royal Hospital Chelsea and the Soane Stable Yard, as well as further afield with the launch of our Veterans' Outreach programme. You will have experience of developing a a team to deliver the strategic priorities, working collaboratively with internal and external stakeholders to build the brand and reputation of the Royal Hospital Chelsea. 

The Royal Hospital Chelsea has been the home of the iconic veterans of the British Army, the Chelsea Pensioners for more than 330 years. We offer excellent accommodation, comradeship and the highest standards of care in recognition of their loyal service to the nation. Any former soldier of the British Army over the age of 66, who is facing spending their advanced years alone, can apply for residence. About 300 army veterans live at the Hospital today, including those who have served in Korea, the Falkland Islands, Cyprus, Northern Ireland and World War II. Others may not have served in campaigns, but all understand what it means to be a soldier and the potential sacrifice that it entails.

The Royal Hospital is a Grade I and II listed site, a beautiful architectural legacy left to us by Charles II and Sir Christopher Wren. Maintenance of the site continues today with ongoing restoration work to ensure that this legacy lives on into the future.

How to apply: Please send your CV and a covering letter (no more than 500 words) setting out why you think you'd be the ideal candidate for this role. 

Application deadline: 5pm on Tuesday 11th March 2025

In-person interviews: Wednesday 26th & Thursday 27th March 2025

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Executive Assistant

We are looking for an experienced and proactive Executive Assistant who can act as a trusted partner to the CEO, helping to manage complex priorities, build and maintain key relationships, and drive organisational efficiency.

Position: Executive Assistant to the CEO

Location: Gloucester, remote or hybrid working considered

Hours: Part-time 3-4 days per week 22.5-30 hours (flexible working available)

Salary: £33 - £35k pro rata, depending on experience 

Contract: Permanent

Reports directly to: CEO

Closing Date: 28th February 2024

Interviews: Interviews will be held on Wednesday 12th March or Thursday 14th March – please let us know if you are not able to make either of these dates when submitting your application, thank you. 

The Role

This is a senior executive role to support the CEO achieve the organisational strategic objectives and vision and mission.

Key area include:

• Develop a sound understanding of CEO’s requirements, priorities, ways of working and uses this knowledge to develop networks, support CEO to make the best use of their time and manage their schedule, calendar, travel and events 

• Support CEO to prioritise in line with our strategy, mission and vision 

• Proactively manage and grow CEO's network and build the reputation of TMW

• Provide adhoc support to the Executive Leadership Team (currently one other person) when required, including EA support to when CEO is on annual leave   

• Use and promote systems to increase efficiency within own role, CEO role and wider organisation 

• Input into and help the shape the system requirements for the wider organisation

• Organise and maintain efficient digital and physical filing systems using TMW systems and standards

• Support CEO around prioritisation and ensure that TMW staff and stakeholders are connected to the right people 

• Handle all internal and external communications, screening calls, emails, and visitors with professional discretion

• Manage complex administrative tasks including preparing reports, presentations, and handling confidential documentation

• Coordinate between departments and team members to ensure smooth workflow and project completion

• Take detailed minutes during meetings and follow up on action items

• Assist with special projects and additional administrative duties as assigned

• Manage social media communication in a way that builds profile of CEO and wider organisation

About You

You will have experience of working in a similar role with similar responsibilities, so will likely be working as an Executive Assistant or have worked as one before. Please give examples of your experience against these responsibilities in your letter and CV. 

The ideal candidate will bring executive support experience, demonstrating exceptional organisational abilities and emotional intelligence. You will need to be someone who can anticipate needs, think strategically, and maintain professional discretion whilst handling sensitive information. 

We're seeking an individual who shares a passion for transforming young lives through music and can effectively represent both the CEO and stakeholders. 

About the Organisation

With a mission to inspire and transform young lives through music, the organisation aims to break down barriers and build confidence, self-belief, and motivation among young people, enabling them to reach their full potential in both music and their lives. This work focuses on inclusivity and diversity, engaging with under-represented young people, particularly those from challenging circumstances.

Benefits include:

• Pension is 3% of basic salary 

• Flexible working   

• Lots of staff training and development opportunities 

• Cycle to work scheme

• Enhanced maternity policy 

• Wellbeing and social programme for staff 

• Annual leave entitlement: 22 days plus bank holidays plus all the days between Christmas and New Year 

• Staff can request additional unpaid leave throughout the year 

• An amazing staff team and culture

You may also have experience in areas such as PA, EA, Personal Assistant, Executive Assistant, Secretary, Senior Administrator, Admin Manager, PA to the CEO, EA to the CEO, Personal Assistant to the CEO, Executive Assistant to the CEO, Secretary to the CEO. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Position: Executive Assistant
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us 
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 
We’re looking for an efficient and methodical self-starter to join our Governance and Executive Office (GEO) team in this varied role.

Delivering high-quality, executive-level administration, you’ll be a core part of the team supporting our Executive Group and Board of Trustees, enabling them to operate effectively and continue to drive forward our work for the MS Community.

Liaising closely with senior colleagues across the MS Society, as well as key stakeholder and volunteers, you’ll be part of our EA Team.  You will provide direct administrative support for two of our Executive Directors and help ensure that our Executive Group have the support they need.

You’ll have experience of a range of administrative tasks, including providing support for meetings and minute-taking, as well as delivering executive-level secretariat support.

As a key member of the GEO team, you’ll undertake specific projects relating to the requirements of the Governance and Executive Office and contribute to the overall delivery of the Governance and Executive Office team’s objectives.

Closing date for applications: 9 am Monday 3 March 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Grade: 2

Hours: Full-time permanent contract; 37.5 hrs per week. Flexible hours considered.

Responsible to: Head of Fundraising Operations

Direct reports: CRM Officer, CRM Assistant (FTC)

Location: Truro, Cornwall (hybrid) or Remote (UK only – with required travel to HQ up to 4 times a year)

Role Purpose:

ShelterBox is looking for an experienced CRM Manager to lead our CRM team. This role sits within Fundraising Operations and provides crucial support for our fundraising and communications efforts, ensuring we provide excellent, audience-driven supporter experiences and effective data and systems management.

As the CRM Manager, you'll ensure our CRM supports the income goals of our Fundraising and Communications teams, making our fundraising activities efficient and providing the best experience for our supporters.

It's an exciting time to join us! Our Business Systems Transformation Project is well underway. This includes implementing a new CRM alongside new finance, project, and HR systems. You'll play a key role in this project, working with our established project team to achieve a mid-2025 launch.

In this role, you'll ensure the CRM develops and meets the needs of users, covering user training, data management, process improvements, supporter journeys and new developments. This is a fantastic opportunity to make a significant impact on our organisation and our supporters.

Who are we looking for?

We are looking for an enthusiastic individual with excellent communication skills and the ability to work with the full range of stakeholders. The ideal candidate will develop a strong understanding of ShelterBox’s values and processes. 

As CRM Manager, you will work in our Fundraising & Communication Team taking responsibility for the day-to-day running of our CRM and work on the ongoing development as we move to Microsoft Dynamics 365 in mid-2025. Your initial focus will be on developing a solid understanding of our new CRM, the current use cases, and building your product knowledge. You will be supported by a project team (including Subject Matter Experts across the organisation) and learning with us as we test, migrate and go live.

Once live, you will become the primary contact for our Dynamics 365 users. Using your experience of managing CRM systems (ideally within a fundraising context), you will support teams to deliver their objectives, managing the workflow through the CRM Team and identifying medium/long term improvements.

 We have ambitious plans to drive audience focus and make even better use of our data. Working closely with the Head of Fundraising Operations, you will help define new ways of working and develop a road map for our CRM that aligns to our organisational strategy.

Duties will include but not be limited to:

• Manage the day-to-day operations of the CRM team, ensuring work progresses, including identifying issues and improvements.
•  Through effective line management, support and develop the CRM Team.
• Become our in-house CRM Specialist; maintain and manage the CRM by troubleshooting and problem-solving issues, engaging with teams to identify gaps and opportunities and designing and implementing solutions.
• Develop and maintain CRM documentation that logs and tracks key metrics and information. Ensure CRM process documentation is fit for purpose and that all updates are appropriately recorded.
• Participate in department planning and evaluations, bringing in a CRM perspective, identifying opportunities and challenges.
•  Work with CRM users and IT to elicit CRM requirements, assess priorities and capacity, project manage CRM work. Lead on CRM centric projects as required.
• Develop and document a CRM strategy that aligns with the strategic objectives of the whole organisation. In line with this identify, monitor and report on key KPIs for CRM.
• Develop CRM data governance processes which ensure high standard of data cleanliness and quality across the system. Promote and lead on good data management across the organisation, including participation in relevant data protection working groups.
• Build strong relationships with all information and technology users, developers and teams to enable them to maximise their use of CRM.
• Support all users to understand, utilize and optimise the data stored in CRM, as well as how to access and report on it.
•  Alongside our IT team, work with our CRM supplier to scope and commission development, troubleshoot issues, identify opportunities and maximise system value.
• Keep up to date with MS Dynamics 365 updates and new features and ensure they are rolled out to the organisation following an agreed release and change process.
• Support the ongoing development and delivery of a training programme for the CRM, working in collaboration with IT, Learning & Development and Subject Matter Experts.
• Contribute strategic input into cross cutting information and technology projects.

Other responsibilities

• Represent ShelterBox as required and always work in line with our aims, values and plans.
• As part of an emergency organisation there may be times when you will be required to work evenings and weekends at short notice in response to a disaster
• Any other duties as required which are deemed appropriate to the level and grade of the post.

Ref: PCA-251

Are you a proactive, highly efficient and collaborative individual with a proven track record of managing Customer Relationship Management systems, including inputting data and creating reports?  Do you have experience of working in services providing effective administrative support in a busy, pressurised environment?

If so, join St Giles as a Personal Wellbeing Administrator, where you will support the management of HMPPS Contracts delivering Personal Wellbeing services across Wales.

Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.

About this key role

Our successful candidate will provide key administrative support to teams across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales. This will involve monitoring and managing the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches, plus managing the CAS to ensure all inputting is accurate and within agreed timescales.

We will count on you to act as the primary point of contact for all enquiries, external and internal, to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. prisons), delivery partners, and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner and is compliant with GDPR legislation.  Developing and maintaining processes for recording and monitoring resource allocation and providing regular reports to the Personal Wellbeing Manager are also key aspects of the role.

What we are looking for

• Experience of working in services which provide support to people who have faced adversity and disadvantage
• A sound knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services.
• The ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on
• Experience of creating and communicating performance and budgetary reports in a variety of formats
• Ability to input data onto Customer Relationship Management Systems accurately and within agreed deadlines 
• Excellent interpersonal, prioritisation and communication skills, verbal and written

Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website. 

Closing date: 11 p.m. on 13 March 2025 Interview date: 20 March 2025, On Teams