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Top job
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 3 days ago
Closing in 2 days
SOS Children's Villages UK, Remote
£28,500 per year
An exciting opportunity to join an ambitious team, within an international federation supporting children and young people across the world.
Posted 1 week ago Quick Apply
St Giles Trust, London (On-site)
£26,000 pa + excellent benefits
Posted today
Pets As Therapy, Remote
£33,500 - £35,000 per year FTE
Seeking experienced and partnerships fundraises, to help drive new business opportunities across Pet, Health Care and Education fields.
Posted 1 day ago Quick Apply
Closing in 2 days
PiP, Multiple Locations (On-site)
£29,500 per year
Join a growing organisation to support adults with learning disabilities achieve their goals with great career prospects
Posted 1 week ago
Closing today at 16:00
The Lucy Faithfull Foundation, Multiple Locations (Hybrid)
£45,000 - £48,000 per year
An exciting opportunity for an experienced fundraising professional with a passion for tackling social problems to make an impact.
Posted 2 weeks ago
Closing tomorrow
Declassified UK, London (Hybrid)
£65,000 per year
Posted 3 weeks ago Quick Apply
The Mulberry Centre, Greater London (Hybrid)
£30,000 - £35,000 per year
Seeking a Philanthropy and Partnerships Lead to Help Us Grow Life-Changing Cancer Support Services
Posted 2 days ago Quick Apply
NFP People, Multiple Locations (On-site)
£60,000 per year
Posted 1 week ago
Closing today at 18:00
Dandelion Time, Maidstone, Kent (Hybrid)
£29,000 - £30,700 per year
Our pioneering nature-based therapy seeks to rebuild the confidence and self-belief of children impacted by trauma.
Posted 5 days ago Quick Apply
Umbrella Derby & Derbyshire, Derby, Derby (On-site)
£13.68 - £15.57 per hour
Posted 1 day ago
The King's Trust, London (Hybrid)
£23,933 - £24,800 per year
Posted 3 days ago
Kidney Research UK, Peterborough (On-site)
£40,000 - £45,000 depending on experience
Posted 1 week ago
Closing in 3 days
South Bank Employers' Group, London (On-site)
£35,000 per annum, plus benefits
Posted 3 weeks ago
Page 30 of 56
Southwark, Greater London (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 25 November 2024

Interviews: Wednesday 27 November 2024

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 12 November 2024
Closing date: 25 November 2024 at 09:00
Tags: Administration,Advice / Information,Social Care / Development