Advisor Jobs

We are currently looking for dedicated Immigration Advisers (IAA Level 2) to join our growing team to provide immigration advice and casework to destitute migrants. We will be recruiting on a rolling basis for a number of upcoming roles, one of which is a woman only role, so we welcome applications from women. Please do get in touch if you would like to discuss this further.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

The ideal candidates will have an in-depth knowledge of immigration and asylum law, as well as have a good understanding of the challenges faced by migrants with NRPF and those at risk of homelessness. They will be able to step immediately into a busy advice environment that includes independent outreach.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work.

 

Our Attractive Benefits Package Includes 

· A 35 hour working week including flexible working hours

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 5 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Interviews: Offered on a rolling basis

Start date: Ranging from immediate to TBD.

About The Role

At Alzheimer’s Society we are nothing without the incredible support we receive from the public. As a result of this, our Supporter Engagement team are absolutely vital in delivering tailored support and advice to our supporters and to the public. The team are the driving force behind building meaningful relationships with our supporters and team members are empowered to deliver bespoke conversations across phone, emails and social media, both inbound and outbound. The team are dedicated, hard working and fast paced with a passion for getting things right the first time.

The team manages a high volume of interactions and support is second to none. We pride ourselves on having an open communication style between all members of the team so that help is available for you to be successful in your role.

As a Supporter Engagement Advisor you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. Through answering queries and proactively delivering exceptional levels of stewardship, you will build relationships and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.
 
This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

- Excellent verbal and written communication skills and the ability to liaise with a diverse range of stakeholders.
- A good understanding and experience on using databases and communication systems
- Ability to demonstrate compassion and empathy as you will be responding to supporters and members of the public who need different levels of support.
- Ability to be flexible, demonstrating your ability to shift your approach in an appropriate, respectful and supportive manner to help those affected by dementia.
- Ability to form and maintain strong and long-lasting relationships with our internal stakeholders and our supporters.
- Be comfortable in contributing to discussions around continuous improvement as we have a team of people who are all passionate about improving processes so that our supporters have the best experience.

We encourage creativity and seek people that want to influence how we do things and take pride in being part of a team that excels.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. Answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.

To apply: 

• Please complete Unseen’s Helpline Advisor application form for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 20th April, however we reserve the right to close the deadline early if sufficient applications have been received. As such, we encourage motivated candidates to apply early.

The date of interviews will be confirmed depending on the closing date.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org. 

Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £28,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.

About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.

You will have:

• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules

The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the role

Solent Mind delivers Wellbeing services across Hampshire, including Eastleigh, Winchester, Fareham and Gosport and the New Forest. The Wellbeing services provide a range of support, including 1-1s, courses and workshops delivered both within the centres and via digital platforms.

The Senior Wellbeing Advisor will support clients through 1-1 assessments, facilitating educational courses and social/activity groups, with the aim of enabling people to achieve their goals in a person-centred and inclusive approach.

Hours: Part-time, 16 hours per week.

Location: The Wellbeing Centre, 31 High Street, Gosport.

About you

The Senior Wellbeing Advisor will undertake assessments and reviews with clients to enable service users to better manage their mental health and wellbeing and to support their recovery. 

The Senior Wellbeing Advisor will facilitate structured workshops and courses alongside other members of staff/volunteers, including those from other wellbeing services and partner organisations, either face-to face or on digital platforms.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Midnight on Sunday 13 April 2025.

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Are you an experienced HR Advisor wanting to work in within Higher Education?
 
My client is looking to recruit a HR Advisor to working within the HR operations team. This is permanent role working 35 hours per week
 
They offer a flexible working approach with 2 days per week based on site in Egham with the remainder of the week working remotely. 
 
To be considered for this role you will need transactional HR experience with a broad knowledge of HR operations. You will also have completed your CIPD Level 5 or have relevant worked related experience.
 
£38,249 - £42,188 per annum
 
Role
 
You will be responsible for providing HR advice and managing an effective HR support and administrative service. The post holder will manage processing transactional matters on a full range of generalist HR issues
 
Duties

• To provide team members, managers, employees and human resources colleagues with advice on the implementation of policies and procedures in accordance with policies & employment legislation.
• Advise on workers on right to work and vetting and barring requirements relating to employment and oversee appropriate actions are taken including submission of certification of sponsorship applications and vetting and barring application
• Oversee the production of human resources contractual information and data onto the HR and Payroll system
• Oversee the recruitment and new starter process for non-advertised posts ensuring accurate and timely pre-employment checks are completed
• Working with the other HR Advisor to manage the workload and performance of the Human Resources Operations team on a day-to-day basis
• To undertake performance development reviews and training and development for the team
• Work with colleagues to develop human resources policies and procedures
• To advise managers on employee relations matters escalating to the Human Resources Business Partner as applicable

 
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Work setting: Onsite (immediate start)
Pay rate: Between £12.62 and £14.27 per hour (depending on experience)
Contract: Temporary for 3 months
Hours: Full-time (35 hours per week)
Location: London

Are you passionate about providing exceptional customer service and supporting the academic community? Do you have experience in a customer facing role within the Higher Education sector and enjoy interacting and supporting people? Do you have good IT and organisational skills? This role offers a unique chance to make a meaningful impact on students and staff, ensuring the smooth operation of library services.
 
TPP are recruiting a proactive, organised and friendly Library Services Advisor on behalf of our client, a respected Higer Education Institution.
 
 
The Role: 
As a Library Services Advisor, you will play a crucial role in supporting students and staff, enhancing their learning experience through efficient library services. You will also engage in a variety of tasks, from front-of-house services to administrative duties, ensuring no two days are the same.

Responsibilities: 

• Provide accurate and efficient front-of-house services, including desk-based, roaming, and remote support.
• Prepare the service desk, handle enquiries, and signpost to other teams as needed.
• Offer advice on the use of library systems and equipment and troubleshoot basic issues.
• Process requests for digitised content in line with copyright legislation.
• Assist with stock maintenance, including shelving, displays, and promotional activities.
• Support the Library Service in both front office and back-office functions.
• Ensure the smooth running of library spaces, reporting equipment faults and monitoring the environment.
• Provide basic customer service training to Student Library Assistants.

 
 
Requirements: 

• Good communication at all levels and a proactive attitude.
• Strong IT skills, particularly with Microsoft Office.
• Experience in a customer-focused environment.
• Problem-solving skills and the ability to work within established processes.
• Friendly, approachable, and confident in acting independently and proactively.

 
 
Application: CV only
Interview: 1 stage
Ideal start date: Immediate start

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Trusts & Foundations Advisor

Location: UK / Remote

Contract: Permanent

Salary: £40,000

About the role

Sightsavers’ Trusts and Corporate Partnerships team is excited to be expanding its team in response to growing demands and opportunities in the trusts & foundation sector. We are recruiting for two additional Trusts & Foundations Advisors to be key contributors to the development of Sightsavers trusts and foundations programme. They will play a crucial role in the successful recruitment and cultivation of new business, while also managing a portfolio of existing trust and foundation donors primarily based in the UK, U.S and Europe.

In this role, the Advisor will be instrumental in contributing towards the team’s annual income target and supporting additional planned growth in the coming years.

Responsibilities

• Manage and cultivate relationships with a portfolio of key trust and foundation donors for Sightsavers (up to 7-figure funding agreements) via proposals, mailings, reports, telephone or face-to-face meetings as appropriate, and coordinate donor visits, dealing with CEOs, Directors, and Trustees.
• Develop key external and internal relationships and donor engagement activities for the achievement of planned objectives with these donors.
• Research, identify, prioritise, and develop personalised engagement plans and donor strategies to cultivate new trust prospects in targeted global markets. Lead on cultivating relationships with CEOs, Directors, and Trustees, with the aim of establishing additional high-value funding relationships.
• Work proactively across the organisation, including cross-culturally, to coordinate, develop, and deliver a high standard of compelling project proposals and reports ready for submission to donors whilst ensuring excellent grant/contract management to existing donor relationships.
• Actively participate in the networks surrounding trusts and foundations, sharing information, insights, opportunities, and fundraising materials produced.
• Represent Sightsavers and/or support staff delegations at conferences and networks to engage with and cultivate new donor relationships.
• Contribute to team, departmental, and wider organisational systems development and initiatives.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

About you

The Trusts & Foundations Advisor is a dynamic professional with a proven track record in managing and cultivating relationships with key trust and foundation donors. They excel in developing bespoke proposals, coordinating donor visits, and engaging with high-level stakeholders such as CEOs, Directors, and Trustees.

The Advisor will possess strong research skills to identify and prioritise new trust and foundation prospects in global markets. They are proactive in cross-team collaboration, adept at delivering compelling project proposals and reports, and committed to continuous improvement. Their active participation in networks and drive to ensure the best representation of Sightsavers at conferences and meetings highlights their dedication to cultivating new donor relationships.

Jobholder Requirements

Essential

• Relevant experience working in the charity sector, ideally in international development.
• Experience of long-term grant/contract management of significant funders/clients.
• Proven success in personally cultivating new relationships with prospective donors/clients and maintaining relationships with existing donors/clients.
• Demonstrative experience of excellent written skills, including proposals, bids, and reports for external audiences.
• Proven success in creating successful funding proposals.
• Knowledge of good fundraising practice.
• Experience of in-person networking at conferences or face-to-face meetings with senior trusts and foundations staff/board.
• Understanding of and interest in charity sector and international development issues.
• First-class presentation and writing skills, including preparation of proposals, project budgets, and reports with excellent attention to detail.
• Research experience, including the development of engagement plans.
• Experience of in-person networking at conferences.
• Strong listening and negotiating skills.
• Self-confidence with the ability to take the initiative, manage time effectively, and work to deadlines.
• Good analytical skills – can prioritise and plan opportunities based on available information.
• Capable of relating well to a wide range of people.
• Excellent IT skills, including Word and Excel, and experience of using fundraising databases.
• Highly collaborative approach.

Desirable

• Experience of writing for the US market.
• Experience of fundraising from the US market.

Closing date: 6 April 2025

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

At Ambitious about Autism, we're currently looking for a Legal Advisor – Transitions and Welfare to join our team.

You'll provide legally-based advice, information and advocacy to the families and young people in our educational settings on a range of welfare issues including social care, health and special educational needs.

You'll deliver professionally written and spoken advocacy skills to support families, drafting representations to help families access services, support or placements they are seeking for their child or young person. You'll support families to access remedies (mediation, SEND Tribunal, judicial reviews) available to families when they are refused the support to which they are entitled, and to make any necessary referrals.

We are looking for someone who has:

• Knowledge and experience of children's and adult's education and social care legal frameworks
• Experience of providing legally-based advice, support and representation to families with disabled children and young people
• Knowledge of the different local authority and public bodies that may be involved in complex welfare cases
• Understanding of and ability to refer families to remedies where authorities have made decisions that families are unhappy with

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

MLC Partners are proud to be actively recruiting a People Advisor with a Charity based in Southwest London.

This is an interim role, with the strong potential of extension/permanent opportunity. It is a full-time role, with hybrid working onsite near Kingston upon Thames (and occasional visits to a site in Guildford), and from home (2days).

Key Responsibilities:

• Employee lifecycle administration, supporting on all compliance.
• Administration, development and continual improvement of People systems.
• Supporting the delivery of learning and development training activities.
• General adhoc support to the P&C and Finance team.

Person specification:

• CIPD Level 5 qualified/evidence of continuous professional development.
• Experience in using HR database, ideally with Iris Cascade and Networx (but not essential).
• Demonstrated experience of supporting managers with recruitment and onboarding.
• Experience in producing accurate employment/contractual documentation

This role is to commence immediately and is 3days/week on site (with occasional visits to other sites) Southwest of London. If you meet the above criteria and are passionate about supporting a life-changing charity, please apply now. Alternatively, you can reach out to Annabelle at MLC Partners.

The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire.

The primary focus of the post is to effectively oversee the quality of delivery within the Advice team and to support team members with more complex cases. You will maintain a caseload of client appointments, alongside supervising the day-to-day work of the team of Benefits Advisors. This will include triaging cases, being available to discuss cases, mentoring advisors to develop their skills and practice, completing file reviews and carrying out other quality checks. A key element of the role is to ensure continued compliance with the Advice Quality Standard.

You will have experience of delivering complex welfare benefits advice to members of the public and in-depth knowledge of the benefits system, including working age and pensionable age benefits. Good attention to detail and the ability to maintain high-quality standards while working to deadlines are essential for this role.

As an employee of Age UK Nottingham & Nottinghamshire, you will be eligible for our attractive package, which includes 24 days’ annual leave (pro rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts.

For full details and to download an application pack, please visit our website via the Apply button.

Closing date: 12pm on Monday 7th April 2025.

The vacancy may close early if a high volume of applications is received.

Age UK Notts promotes equality and diversity. Registered Charity Number: 1067881.

People & Recruitment Advisor

As People & Recruitment Advisor, working to the People and Culture Lead, you will be responsible for administering the day-to-day HR/People activities, including being the first point of contact for queries and advice. You will also lead on recruitment across the organisation, providing expert guidance to hiring managers and managing the recruitment process at each stage.

You will have the ability to quickly build strong relationships with colleagues at all levels. Your warmth and confidence will make people feel comfortable and welcome so they feel able to come to you with people-related questions.

As part of the People and Culture team, you will work to ensure that we can recruit, retain, develop, support and deeply engage the people we rely on to deliver our vital work for forests, nature and human rights. You will be efficient, straightforward, and kind, modelling the behaviours and values we aspire to as a team.

This is a great role for an experienced HR/People generalist who has a people-first approach and is also passionate about creating clear processes and following best-practice. You will be able to work effectively in the context of a fast-growing and dynamic non-profit delivering on complex and impactful projects around the world.

Finally – as we ask of all colleagues – you will contribute to a culture of kindness, collaboration, rigour and accountability in equal measure. You will come to work with a sense of urgent mission, but one balanced by emotional intelligence in all you do. You will share our conviction that it is not just what we do that matters in our working life, but how we do it too.

General HR/People

• Building relationships with all managers and stakeholders across the organisation
• Providing an efficient People and Recruitment advisory service across the organisation; offering expert HR/People advice and supporting managers and employees in understanding and implementing policies and procedures
• Working with the People & Culture Lead to ensure excellent onboarding and induction of new staff
• Administering and monitoring probation periods for staff
• Supporting the People & Culture Lead with any case work
• General HR/People administration - including updating relevant HR information systems with employee information, pulling data reports, tracking key dates such as end of visa dats, sending letters, creating templates
• Identifying where processes could be improved for efficiency and effectiveness and implementing accordingly
• Training - ensuring that mandatory training is up to date
• Support with People and Culture development projects as required

Recruitment

• Own and lead on recruitment, spending time focussing on the candidate journey, ensuring that candidates are given a great experience and happy with the journey regardless of the outcome
• Provide professional advice on recruitment and selection
• Support hiring managers through the recruitment process, from requirements gathering through to offer and onboarding

To be successful in this role, these are the things that will matter the most:

• A people-first and positive approach to HR/People
• An excellent understanding of HR/People procedures and legislation in the UK with methods in place to keep up to date with changes
• A deep alignment with our values and our mission, and a passion for collaboratively contributing to a positive organisational culture in which people thrive

Essential behavioural competencies

• Able to quickly build strong working relationships
• A calm and warm manner
• Credibility as both systematic and effective as well as emotionally intelligent
• Able to handle situations sensitively and confidentially
• Initiative and ability to manage and prioritise a varied workload in a busy environment
• Flexible with a can-do approach

Skills and experience

• Experience in all aspects of the employee lifecycle
• CIPD qualified
• Sound understanding and working knowledge of UK employment law and best practice
• Experience of all stages of recruitment - confident to advise managers as needed
• Experience of working across different departments / functions
• Experience of improving processes in order to make them more efficient and to create a better user experience
• Experience and / or understanding of the context for a charity / not for profit organisation (desirable)
• Experience and / or understanding of DEI principles and practices (desirable)
• Experience and / or understanding of hybrid working and making this work effectively (desirable)

To apply for the position, please submit an up-to date CV and covering letter. The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4).

The closing date for applications is 9 April at 9am GMT. Early applications are encouraged. We may close applications early if suitable candidates are identified.

Screening calls are planned for w/c 14 April with interviews to be held w/c 21 April.

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An IAA level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.

We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

 

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

 

Purpose of the role: 

The purpose of the role is to assist some of the most vulnerable people in our society. The focus of the legal work is on non-legal aid funded matters, supporting people who otherwise have no access to legal advice and support. There will be particular focus on working with people who are facing a crisis, providing legal representation and support that will take them out of destitution.

The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who otherwise have no access to legal advice and support. 

We will primarily consider applications with relevant legal experience. Qualifications needed are IAA level 2/3 or Solicitor with IAAS accreditation.

Relationships: This post will report to the Rough Sleeping Casework Manager

Salary and Benefits:

£34,321 for IAA level 3 and Solicitors

£32,070 for IAA level 2 and 

£28,695 for IAA level 1 qualified candidate

Solicitors with less than 1-year immigration experience will be paid at IAA level 1. IAAS level 2 qualified advisors (non-solicitors) may be considered for the role and would be at the IAA level 1 pay. 28 days annual leave plus statutory holidays and 6% pension contribution.

Other benefits:

We encourage our staff to obtain higher levels of accreditation, offering comprehensive training and support to enable them to empower their professional growth and career development.

Cycle to work scheme, tech scheme, and employee assistance program.

Specific Responsibilities

Case management 

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice
• Provide representation and advice up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies
• Complete forms, letters and immigration applications 
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing 
• Deliver legal advice outreach surgeries/drop in as and when required 
• Progress cases in a timely manner in line with regulatory requirements.
• Implement organisational priorities into day-to-day casework.

Please refer to the job description for more details and application instructions.

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern PIC team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will be:

• You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision

Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.