Advice Team Manager Jobs in Central London, Greater London

We are seeking to recruit a Communications Manager to lead on the development and delivery of PILC’s communications strategy with an aim to grow the organisation’s profile, increase the reach and influence of our work and develop supporter engagement.  

About the role

We’re looking for an experienced Communications Manager to help us increase the impact of our work through cross-channel communications and grow the organisation’s profile to match the quality of the legal work we conduct. You will be joining at an exciting time when there is already some infrastructure in place but plenty of opportunity to make your mark on the development of our organisational approach to communications. You will work closely with the Director to develop and implement a cross-organisational communications strategy to extend our reach, brand awareness and increase donations. You will join a dedicated staff team who are all passionate about building power with working class and marginalised communities. You will be expected to work closely with staff across the organisation, supporters and the communities we serve, co-ordinating and delivering effective organisation wide communications. A demonstrable interest in social justice campaigning is essential.

About You

 We are looking for an experienced and creative communications all-rounder with a track record of implementing communications strategies for social change. You’ll be an effective project manager, able to work proactively and collaboratively with staff across the organisation to showcase the vital work colleagues in the litigation team conduct out of the spotlight. You will be confident in working with a variety of stakeholders, including journalists, lawyers and marginalised communities. You will be proactive, able to build and maintain relationships, develop effective cross-channel communications and manage a varied workload. You will be both able and happy to turn your hand to strategic thinking alongside day-to-day delivery, such as copy-editing news pieces for our website or writing press releases. You’ll be engaged with social justice campaigning and social media with an ability to identify and take advantage of relevant communications opportunities.

PILC is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Please do not count yourself out if you feel you do not meet all the requirements and let us decide if you meet the criteria. Training will be offered as part of the opportunity.

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

Department: Witness Service - National

Location: Witness Service South - Essex

Location: The role is homebased with occasional travel across Greater London or Essex.To ensure the requirements of the role can be achieved with a reasonable distance to travel,you will live in or around the areas that you will be covering.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role

As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.

You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Who we are looking for

Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.  Someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

If you would like to apply for the role please demonstrate the following criteria in your cv and cover letter:

1. Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations.
2. Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement, through effective strategic planning
3. Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

The Digital & IG Manager will be responsible for managing marketing campaigns across a variety of paid marketing channels. This currently includes Meta, Google Search Ads and YouTube and telemarketing, and is likely to include more channels in the future. You will work closely with the interim Senior Acquisition Manager to ensure that the regular giving programme is performing against targets successfully, contributing to the wider fundraising strategy of recruiting new regular givers and increasing our unrestricted, sustainable income.

You will lead on setting up, running and monitoring campaigns as well as analysing and reporting on results on a daily basis. You will create and test new,  regular giving propositions based on audience research and data-led results, working collaboratively with colleagues in the Individual Giving and Data teams to monitor and influence donor journeys to ensure strong rates of retention. You will use a combination of the Meta Business Suite, Google Analytics, agency reports and War Child’s CRM to track and report on results against target.

Your responsibilities

· Lead on  creative development and copywriting across a suite of creative executions. Take responsibility for developing creative concepts and generating ideas for broadcast campaigns.

· Lead on creation, planning  and delivery of regular giving acquisition campaigns from start to finish. This includes using data-led insights to build innovative and effective propositions and conversion journeys, with a focus on excellent user experience and recruiting high quality, long-term donors.

· Be responsible for implementing and delivering a strategic testing plan which underpins all Acquisition Campaigns.

· Ownership and day to day management of telemarketing campaigns, including quality control, regular meetings with agencies, results analysis and reporting and data checks.

· Own the donate section of the website – take responsibility for all income generation donate pages, ensuring they are optimised and donate journeys are seamless.

· Monitor, analyse and report on results using internal and external platforms and dashboards. You will use these insights to inform future campaigns and ensure we are spending budget in the most efficient way. You will set targets using KPIs, and regularly report back on progress against target to the Fundraising departments, presenting how regular giving recruitment supports War Child’s strategic priority of increasing sustainable income.

· Develop strong working relationships with other teams and key stakeholders. Appoint, and manage relationships with external agencies, suppliers and partners (digital and direct marketing, telemarketing, technology, creative, web technical etc.) to ensure excellent service delivery and agency management.

· Maintain a strong knowledge of developments, innovations, and new technology in web development, digital performance, digital marketing and social media, and any sector insights and trends, and identify any that may be of benefit/interest to War Child.

· Draw on fundraising knowledge and Direct Marketing expertise to support the interim Senior Acquisition  Manager and Heads of Acquisition & Individual Giving with the overall acquisition strategy, including making key recommendations on targets, opportunities for growth, scale back, and spend needed, whilst considering the external environment / trends across the sector, audience insight and campaign learnings – helping to influence strategic decisions on future investment.

· Work closely with the Senior Fundraising Compliance Advisor and other key team members to ensure that all marketing activity is in line with compliance regulations set by the IOF, DMA, ICO, Fundraising Regulator and GDPR legislation.

· Providing support and advice to other Fundraising departments from time to time on fundraising projects which require the use of paid digital channels to drive income. You will use your expertise to help guide the decisions and execution of paid digital media across the organisation. 

· Contribute to creating a culture committed to the safeguarding of children and adults and compliant to War Child’s Safeguarding and Adults at Risk Policies.  

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.

 You are

· An experienced fundraiser with demonstrable knowledge of digital and direct marketing and regular giving recruitment via paid marketing channels, with excellent campaign management skills.

· Someone with a proven track record of successful fundraising results, delivering against income targets to budget and on schedule.

· Analytically and numerically strong, and able to take an evidence-led approach to enhancing performance.

· Able to assess and optimise campaign performance by analysing data patterns and trends and use a range of KPIs to monitor and predict performance.

· Able to demonstrate your experience in developing and implementing successful acquisition campaigns and supporter journeys, alongside a good understanding of how to utilise content effectively.

· Good knowledge and experience of PPC, SEO, digital analytics platforms, data capture, monitoring and tracking and how to utilise this to improve digital performance.

· Someone with previous experience of using Meta Business Suite to create and monitor campaigns.

· An excellent communicator with strong relationship-building skills internally and externally.

· Highly self-organised, process driven, proactive and have an excellent eye for detail.

· Someone with a successful track record of managing suppliers and agencies &experienced in managing multiple stakeholder relationships at any one time.

· An excellent copywriter, someone who is passionate and experienced at crafting compelling direct marketing copy for adverts and journeys.

· Competent at using databases and Microsoft Office especially Excel, for supporter management, results reporting analysis and insight.

· An excellent multitasker and can prioritise a demanding and varied workload efficiently.

· Able to think creatively, come up with new and relevant ideas,

· Passionate about digital marketing, with an enthusiasm for keeping up to date with innovations and trends.

· Having previously run non-digital direct marketing campaigns from start to finish for regular giving recruitment, as well as digital ones, would be an advantage.

 All candidates for roles based in the UK are required to have the right to work in the UK.

Child safeguarding

Our work with children to keep them safe is the most important thing we do. We are committed to the safeguarding of children in all areas of our work. Successful applicants will be expected to be compliant and sign up to our Child Safeguarding policy.

Procurement ManagerDuration: 3 months +Hourly rate: £20-£25
Location: Central London, nearest station: Marylebone or EustonHybrid working: 3 days remote, 2 days work from Central London Office
Your new roleRecruiting a highly skilled and experienced End-to-End Procurement Manager to join a regulator based in London. The successful candidate will be responsible for managing the entire procurement process, with a particular emphasis on tendering and contract management. This role requires a deep understanding of the Procurement Act and public sector procurement legislation.

Duties include:

• Develop and implement procurement strategies that align with organisational goals and regulatory requirements.
• Lead the tendering process, including the preparation of tender documents, evaluation of bids, and selection of suppliers.
• Negotiate and manage contracts, ensuring compliance with the Procurement Act and other relevant public sector procurement legislation.
• Conduct market analysis to identify potential suppliers and assess their capabilities.
• Collaborate with internal stakeholders to understand their procurement needs and provide expert advice on tendering and contract management.
• Monitor and evaluate supplier performance, ensuring adherence to contract terms and conditions.
• Prepare and present procurement reports to senior management.

What you'll need to succeed

• Extensive experience in end-to-end procurement within the public sector, with a strong focus on tendering and contract management.
• In-depth knowledge of the Procurement Act and public sector procurement legislation.
• Strong negotiation and contract management skills.
• Excellent analytical and problem-solving abilities.
• Proven ability to manage multiple projects and meet deadlines.

Personal Attributes:

• Detail-oriented with a strong focus on accuracy and compliance.
• Proactive and able to work independently as well as part of a team.
• Strong leadership skills with the ability to motivate and develop team members.
• Committed to continuous professional development and staying updated with industry trends.

What you need to do now
Applications will be reviewed on a rolling basis. This is an immediate start temporary position. Candidates must be available immediately or have a notice period of no more than one week. Due to the high volume of applications, we will only contact candidates who meet the relevant experience criteria. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.

Salary: £40,450 per annum  
Hours: 35 hours per week 

Closing date: Tuesday 19 November 2024 at 10.00am 

Interview date: Thursday 28 November 2024 

This is a full-time permanent position. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.

We’re looking for a strategic, insights-led individual to join our passionate Supporter Marketing & Experience team and lead Individual Giving. The team is on an exciting journey of growth as we prepare to launch a new Membership product to unlock our connected masses and grow our Legacies programme.

With your insight-led approach and direct marketing expertise, you’ll help shape the programme, working closely with the Head of Supporter Marketing & Experience. 

Experience required 

• ​Leading and managing a team

• Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention 

• Planning, executing and evaluating integrated supporter journeys, using digital and email platforms

• Developing and monitoring KPI’s and reporting to drive decision making

• Collaborative working with multiple internal and external partners including fundraising & marketing agencies 

• Planning and managing projects and budgets

• Evaluation and reporting of direct marketing activities

• Working in a recognised database 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

£40,500 - £45,000 per annum

Fixed term (maternity cover, 13 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves 

We’re looking for a Gift Aid, Compliance and Fulfilment Manager to join our busy team on a fixed term contract. With your focus on the day-to-day management of our key supplier relationships, you’ll oversee multiple work streams and competing priorities across complex operations.

With support, you’ll also provide advice to all internal teams on Fundraising Compliance. You’ll understand when and how to dig deeper into risks and escalate as appropriate, acting as a key representative in this area across the charity.

You’ll oversee monthly gift aid claims, ensuring all processes from collection, storage and auditing are compliant and documented. This role is a great opportunity to work across multiple directorates. Your work will have a direct impact on our success and help us make a real difference.

In this role you’ll also line manage three people, working with them to excel in their role. They will support you in managing our key supplier relationships, managing our fundraising stock and having responsibility for the day-to-day management and development of our online shop. Elements of thanking our wonderful supporters also sits within your team.

What we want from you 

We’re in search of a skilled communicator who has a talent for building relationships, a highly motivated team player and an influential line manager.

You’ll be motivated by excellent customer experience and work with a wide range of stakeholders. You'll recognise that key suppliers must offer efficient and optimised operational processes to meet customer expectations and contribute to our success. You’ll be able to hold our suppliers to account when things go wrong and be able to navigate process improvements.

With an understanding of charity law, you’ll be well-versed in fundraising regulations and compliance, Gift Aid, and data protection. You’ll have a track record in managing operations, experienced in developing processes, procedures and policies to help support charity wide activity, ensuring internal best practice guidance is created, maintained and shared.

Your agile approach means you can devise, prioritise, and react to shifting demands and tight deadlines.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 24th November 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 2nd December 2024.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a new role of Advocacy and External Relations Manager reflecting our ambitions to use our voice and expertise to ensure children and young people without, or at risk of losing, parental care around the world are more visible, better supported and their rights protected.

This exciting and strategically important new role is pivotal in helping SOS Children’s Villages UK achieve our advocacy objectives as part of our new 2025-2030 strategy. A confident and proactive advocacy professional, the Advocacy and External Relations Manager will plan and carry out a broad range of activities, identifying and pursuing opportunities to further our advocacy aims.

This individual will:

• develop both internal (SOS Children’s Villages Federation) and external peer and UK government relationships
• engage in relevant spaces to ensure that the needs of children and young people without parental care are reflected, and that SOS Children's Villages’ profile and reputation is enhanced.
• devise and lead advocacy campaigns and create persuasive and engaging advocacy content and materials.
• work alongside two other new colleagues, as a key part of delivering a new knowledge ‘Hub’.
• help to develop new partnerships and relationships, and use the insights and evidence gained through the ‘Hub’ to craft advocacy recommendations, connecting with policy makers and other relevant stakeholders, to influence changes to policies and approaches around the protection of children.

We are looking for a self-motivated individual, who combines exceptional networking and relationship-building skills with strong organisational ability, and deep knowledge of the UK political landscape and advocacy tactics and approaches, ideally within an international development setting.

If you are a dynamic advocacy professional who is looking for an exciting new challenge within a friendly team, then this could be for you!

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Are you an experienced and dependable Estates and Facilities Manager who is committed to delivering an exceptional experience for the users of all our premises?

Do you want to play a key role in an organisation that makes a real difference to the lives and livelihoods of individuals and communities across London? Do you have the dedication and attention to detail to ensure that all aspects of our estate are maintained in top condition and the facilities provide the best possible environment for the services we deliver?

We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities.  Based over three sites in Stratford, Southwark and Holborn we are now in search of an Estates and Facilities Manager to consolidate our working practices, establish efficient and cost-effective routines and relationships, develop our sustainability practices and take us even further on our journey of growth.

This role leads estates and facilities management across the organisation.  A diverse and hands-on role, you will be highly organised, knowledgeable in estates management practices, including relevant legislation, health and safety and carrying out risk assessments. You will be a great communicator, developing relationships with external contractors and our own internal teams. You will manage a small team of one, and liaise closely with colleagues who have responsibility for the day to day operational uses of our sites, and who want to provide the very best experience to their client users.  This is a critical role for the charity: you will embrace ownership, work with initiative and spot opportunities for improving all aspects of our estates and facilities management!

From managing daily cleaning and maintenance routines, to overseeing larger projects, this is a unique opportunity to build and develop the estate management routines at our newest site in Stratford, and to become involved in some key pieces of capital project work designed to enhance the experience of our client users across the organisation. You will be prepared to be hands-on when required, but able to step back and manage the big picture. We work at pace and need you to do the same. We would love someone to join us who shares our passion!

You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth.  You will work closely with the senior management team, a group of committed, skilled and passionate people who are such a pleasure to work with.

This is a wonderful opportunity for the right person to immerse themselves in a successful, interesting and inspiring organisation. 

We very actively encourage applications from applicants that are representative of the diverse communities that we serve. 

This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.

Deadline: The deadline to submit application forms is Friday 29th November 2024, at midnight.

Interviews: Interviews will take place on Wednesday 4th and/or Thursday 5th December 2024.

This is an opportunity to join Refuge as a Housing Income Manager.

The Housing Income Manager is Refuge’s expert lead and responsible for all elements of housing income management for our accommodation, including the policy framework, service charge calculation and rent setting, housing income budgets, training and management of rent collection, reporting and ensuring that all the processes meet the high standards set by the organisation and regulations in place.

For further information on the job role and person specification, please see our job information pack. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 25 November 2024

Interview Date: 5 December 2024

Main purpose

The Business Manager is a member of the school’s senior leadership team and is responsible for managing the strategic operation of the business functions of the Southover Partnership, including compliance, financial management, health and safety, human resources, premises, IT, and general administration.

The successful candidate will advise on and implement the day-to-day support that enables the Southover Partnership to operate effectively and efficiently, and which allows other members of the leadership team to focus on teaching and learning.

Duties and responsibilities

Leadership and strategy

· Under the direction of the Executive Headteacher (EHT), lead on all financial matters in the Southover Partnership, to enable successful financial performance and to ensure financial decisions are clearly linked to the Southover Partnership’s strategic goals

· Oversee recruitment processes and procedures

· Attend all senior leadership team meetings and report to Trustees where appropriate

· Allocate resources in line with the Southover Partnership school improvement plan and carry out long-term resource planning that reflects the school’s 5-year plan

· Take all decisions in line with the vision and values of the Southover Partnership, and encourage others to do the same

· Oversee and implement a marketing plan for the Southover Partnership, which utilises the Southover Partnership website, signage, the prospectus, and communications with current and prospective parents in collaboration with the EHT and Heads of School

· Monitor developments in technology and consider how it can be used to enhance the Southover Partnership’s business procedures and processes

· Implement the organisation’s fundraising and income generation strategy, choosing fundraising priorities in line with the Southover partnership strategic vision

· Be responsible for performance appraisal for all administrative staff, including supporting professional development

· Alongside the wider leadership team, ensure staff well-being is a priority and that the systems and processes are in place to support staff to be effective in their role

Compliance

· Manage the Southover Partnership’s compliance with statutory obligations including the SCR, and advise others on the relevant legal, regulatory and ethical requirements

· Track all the Southover Partnership policies and ensure they are updated in accordance with the policy review schedule

· Monitor and update the risk register

· Ensure that the Southover Partnership has adequate insurance cover at all times to include employer's liability, public liability, buildings and equipment cover, personal accident, professional indemnity, travel insurance and other relevant cover. (Professional advice should invariably be sought)

·To support the EHT to ensure that the school is compliant with all parts of the ISI guidelines.                                                                                                                 

Financial management

· In partnership with the EHT & SLT, create and manage the Southover Partnership’s budget and forecast future years’ budgets ensuring it is balanced, realistic, represents an effective use of funds and enables the EHT to make strategic, long-term decisions

· Submit the budget to the Trustee Board annually, & provide and present financial reports at least termly for the Trustees, providing insightful information to aid short- and longer-term decisions, including the consideration of financial risks

· Monitor the budget all year round, by providing monthly management accounts and reports to the EHT, advising where revisions or changes are needed, annotating all material variances and taking actions to rectify negative variances

· Manage day to day financial operations, including cash flow, invoicing, debt collection, payroll, payments and other transactions

· Ensure spending on petty cash and company cards is within the limits of the finance policy. Oversee the reconciliation of these accounts

· Review all monthly postings as part of the month end process, calculating and posting cut off adjustments e.g. accruals, prepayments and deferred income

· Deal with any customer and supplier account queries that have been escalated by the team

· Authorise supplier BACS payments and ensure all other external payments (e.g. PAYE and pensions) are up to date

· Comply with financial reporting requirements and submit statutory returns to the Charity Commission and Companies House

· Prepare accounts ready for audit, liaising with the auditor to ensure a prompt sign off of the annual accounts

· Oversee the Southover Partnership bank accounts on a day-to-day basis, ensuring money is banked, invoices are paid promptly, money owed is collected, and clear records are kept

· Lead on procurement processes, managing tenders where appropriate, conducting due diligence, benchmarking and evaluating suppliers, negotiating deals and ensuring value for money 

· Ensure the effective and efficient operation of staff involved in finance, delegating tasks to finance/administrative staff where appropriate; in particular, bookkeeping tasks, Local Authority contract management and resource ordering, to ensure best value

· Ensure that where applicable, Gift Aid is claimed on all charitable donations

· Maintain a strategic financial plan that will indicate the trends and requirements of the Southover Development Plan and will help formulate future year budgets

· At least annually, review calculations of fees and charges made to local authorities and schools to ensure they are appropriate and financially sound

Fundraising

· Investigate and recommend potential funders and funding streams to EHT and Trustees and follow up as required

Human resources

· Manage the Southover Partnership’s payroll provision with the payroll provider and approve monthly payrolls, ensuring all staff are paid correctly in a timely manner

· Manage day to day administration of the Pension scheme re starters, leavers and ad hoc forms, updating pension provider with monthly payroll contributions

· Ensure that recruitment, appraisal, disciplinary and grievance policies are administered in accordance with employment law

· With the EHT, conduct reviews of the Southover Partnership’s staffing structure to ensure effective deployment of staff and financial efficiency

· Ensure compliance with all relevant aspects of employment law including employment protection, equal pay, minimum wage, Working Time Directive, pensions or discrimination on the grounds of sex, race or disability

· Act as the EHT’s adviser on employment matters, including disciplinary procedures and ensure that the Southover Partnership has appropriate disciplinary and grievance procedures. Liaise with the external HR adviser where appropriate

· Participate in the recruitment of staff and handle related administration. Be responsible for ensuring the recruitment procedures are in line with Partnership policies

· Ensure that all relevant staff have contracts of employment including variations and maternity leave arrangements. Keep the Southover Partnership 's standard contracts & terms and conditions of service up-to-date as new legislation takes effect

· Lead on and monitor the effective use of staff access to support, counselling, Occupational Health and Education Support services both internally and externally in accordance with the Partnership policies and procedures

· Work with members of the Partnership Leadership Team to ensure that staff development needs are identified and that appropriate programmes are designed to meet such needs

Health and safety and facility & property management

· With the EHT, supervise the maintenance of the Southover Partnership’s sites

· Supervise the Facilities, Site and IT Officer to ensure Southover Partnership’s compliance with health and safety regulations, and put in place processes and procedures to ensure the safety of all in the Southover Partnership  

· Manage the Facilities, Site and IT Officer to:

· Ensure a safe, properly maintained and secure environment on all sites for the stakeholders of the Southover Partnership in which safe and effective learning can be provided

· Ensure the supervision of relevant planning and construction processes is undertaken in line with contractual obligations

· Ensure the continuing availability of utilities, site services and equipment

· Monitor, assess and review contractual obligations for outsourced services

· Ensure ancillary services e.g., cleaning, etc., are monitored and managed effectively

Office administration, IT & management information systems

· Keep records in accordance with the Southover Partnership’s record retention schedule and data protection law, ensuring information security and confidentiality at all times

· Administer Governor Hub

· Attend and support the Finance and Governance sub-committee and full Trustee Board meetings & ensure that the administrative support for school governance is carried out to a high standard

· Be the Southover Partnership’s lead on data protection, taking responsibility for monitoring data protection compliance and advising the Southover Partnership community on data protection issues

· Direct the work of the Facilities, Site and IT Officer to ensure the management of IT and management information at the Southover Partnership is efficient and up to date.

The School Business Manager will be required to safeguard and promote the welfare of children and young people and staff, and follow the Southover Partnership policies and the staff code of conduct.

Please note that this list of duties is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the Head of Business and Finance will carry out. The postholder may be required to do other duties appropriate to the level of the role, as directed by the EHT.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

We are looking for an empathetic and proactive Regional Manager to join our team.  We show we care by creating a peer support network for people living with macular conditions, to do this we rely on our Regional Managers to enable us to deliver support that makes a difference.  You will act as the main contact for all our support services across London, putting to use your outstanding organisation and communication skills.  Using your natural partnership and networking skills, you will help us increase referrals from within the London region.  An understanding of sight loss would be great, but more important is your ability to do public speaking; if this sounds like you, then we would love to hear from you.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

This role requires extensive travel across London and occasionally to our Head Office in Andover, Hampshire.

Good broadband connection is essential for this role.

Department: Commercial & Events
Contract type: 12 months Fixed Term Contract
Salary: £42,500 – £45,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Head of Commercial Events

The NFCC is a charity and membership organisation, representing all Fire and Rescue Services across the UK. We are the professional voice of fire and rescue services.

The NFCC is seeking to grow and diversify its income so we can be more sustainable into the future, better equipped to deliver against our charitable objects.

To support this mission, we are seeking an experienced Business Development Manager to help drive our new commercial strategy and increase our income from business and commercial activity.

The successful candidate will be a dynamic, forward thinking, team player with a ‘can do’ attitude and a real passion to deliver as part of an expanding team with ambitious growth plans.

You will have significant experience in business development and / or income generation with a proven track record of generating income and meeting targets with strong commercial awareness.

You will have excellent communication and engagement skills, with the ability to work with a wide range of senior stakeholders including members, potential members, Charity Trustees, commercial suppliers and more widely.

You will be confident in managing, inspiring and engaging with both external and internal stakeholders and be a flexible and committed team player.

Main Role Responsibilities

To work with the Head of Commercial and Events on the development of the commercial strategy with the support of Trustees, the senior leadership team, members and other staff and stakeholders as necessary

To be responsible for identifying and delivering key income streams, as outlined in the commercial strategy to meet agreed financial targets and KPIs.

To manage existing and develop new relationships with customers to ensure customer satisfactions whilst achieving and maximising income opportunities.

Measure and evaluate the success of the commercial strategy business development and income generation workstreams.

To represent the NFCC to corporate audiences and at corporate events, delivering pitches and presentations. 

To continually be researching new business opportunities for specific target markets. 

To develop new corporate partnerships through relationship building.

To be responsible for the account management of appropriate partnerships and provide the highest level of relationship management.

Preparation of reports, briefing papers and other information on various matters, when required.to the senior management team and Trustees including liaison with senior members and officers across the National Fire Chiefs Council, other relevant staff across Fire and Rescue Services.

Act as liaison and first point of contact for commercial enquiries into the NFCC and dealing with them as appropriate. Enquiries may be from within the organisation, other fire and rescue services or elsewhere. 

To create and assist in the drafting of timely and well-informed reports, business cases and provide advice regarding commercial developments.

Develop an effective network with Fire and Rescue Service sector groups and other internal and external stakeholders. 

Establish and maintain management processes and systems that provide for clear and understandable management information.

If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description and apply. 

How to apply:

Please complete the application form linked from the ‘apply now’ button. CV’s will NOT be accepted for this position.

Closing Date – 6th December 2024 with interviews being conducted w/c 16th December 2024.

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. 

We’re looking for a dynamic Marketing and Communications Manager to lead our talented team delivering impactful marketing, communications, and media initiatives at the British Psychological Society. In this varied role, you will be leading on the delivery of our marketing and communications strategy, focusing on member acquisition, retention, and engagement, utilising digital solutions to promote our membership, qualifications, registers and CPD offerings.

Your expertise in communication will be essential as you cultivate strong relationships with journalists and media contacts, driving proactive media opportunities to enhance our profile.

You’ll also play a crucial role in monitoring current issues in psychology and the psychological workforce, advising on communications strategies and supporting our campaigns that influence change.

We’re looking for someone with significant experience in communications and public relations, ideally within a not-for-profit or membership organisation. You should have a proven track record in managing marketing functions and cultivating media relationships, with the adaptability and solutions-focused mindset to thrive in a fast-paced environment.

Join us in advancing the discipline of psychology and making a real impact on society.

We offer a friendly, values-led working culture with an excellent benefits package that includes:

• Agile and flexible working     
• Generous leave entitlement
• Occupational pension scheme
• London weighting of £3,500 for candidates living within the M25
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
• Tailored learning and development
• Employee Assistance Programme counselling
• Life Assurance Scheme
• Discounts scheme with local and national organisations

Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date.  If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.