Adult Services Manager Jobs in Westminster, Greater London

Job Title: Training Services Officer

Reports to: Head of Services

Direct reports: N/A

Location: Remote working – regular travel (UK & Ireland) - Head office attendance (Central London) as required.

Own transport is required for this position (mileage paid)

Salary: £28,000 - £33,000 (Full Time Equivalent)

Hours: 21 per week

 

Purpose of the role

To support Lifelites’ Services team in designing, developing and delivering the multi-channel Lifelites Learning programme. Assisting the Lifelites trainer to deliver training for staff across children’s palliative care in person, online and through e-learning. Lifelites Learning complements the provision of Lifelites technology packages, increases confidence and skills of staff and provides high quality, accessible learning resources to maximise the impact of assistive technology.

The role will also provide vital support and resilience to Lifelites technology provision Lifelites 25, our exciting expansion programme, which will take Lifelites’ services to the wider children’s palliative care sector.

Main duties and responsibilities

 

Training Development

- To support the Lifelites trainer with the design and development of Lifelites’ high quality installation and ongoing learning and development programmes

- To assist in producing bespoke training itineraries, handouts and user guides for installation and ongoing training sessions aligned to Lifelites technology installation schedule

- To support the development and implementation of Lifelites e-learning platform, including course modules and interactive learning

- To assist in creating and publishing simple, intuitive and accessible user guides on Lifelites’ Learning Hub

- To work with the Head of Services, Trainer and Lifelites technology service provider to identify and evaluate new assistive technology solutions suitable for implementation within children’s palliative care settings

Delivery

- To support the delivery of Lifelites face to face and online training sessions

- To deliver ad hoc face to face training, super user and showcase training sessions for Lifelites staff and other partners as required

- To deliver training for new services supported through the Lifelites 25 Programme.

Co-ordination and monitoring

- To work with the Trainer to respond to queries and training requests and schedule installation and ongoing training sessions for children’s palliative care partners

- To capture and record training monitoring data, contributing to internal and external communications, evaluation and reporting processes

- To represent Lifelites within children’s palliative care settings and forums, providing feedback for Lifelites’ staff on emerging issues as required

 

General

- To undertake continuous professional development

- To comply with Lifelites policies and procedures at all times

- To contribute to and embody Lifelites’ values and workplace culture

- To perform any other duties as required

Starting Date: ASAP/Mid-Month December/January 2024/25

Contract type: Full-time and open-ended

Salary: GBP 57’400/year if in London; CHF 95’450/year if in Geneva, INR 3’042’400/year if in Delhi or PKR 6’773’600/year if in Lahore, commensurate with relevant experience and skills

Location: London, Delhi, Lahore or for Swiss residents only: Geneva, Switzerland

Application closing date: 11 November 2024 at 23:59 UK time

Please note that the applications to be reviewed on a rolling basis and recruitment will be closed when the suitable candidate is identified. We encourage interested candidates to apply ASAP.

Reports to: Director of Farm Programmes and Partnerships

About the Job 

Better Cotton is a voluntary sustainability standard organisation, but we are more than just a standard. Our role is also to build the capacity of farming communities worldwide by promoting socially and environmentally sustainable cotton growing practices. A significant part of this involves meeting and exceeding the Decent Work requirements of our Better Cotton Standard. Today, over 2 million farmers participate in Better Cotton's programmes globally.

In this role, you will be part of the Global Programmes & Partnerships team, supporting our programme partners to achieve this ambitious objective and helping Better Cotton producers improve their labour practices. As part of the global partnership team, you will work closely with country teams to translate Better Cotton Standard requirements into context-appropriate action plans and set producers on the path towards continuous improvement.

More specifically, this role involves:

• Leading capacity-building initiatives, provide technical guidance, and support programmatic alignment at both global and country levels. 

Responsibilities 

We are seeking a motivated Partnerships Manager – Labour Rights to join our Global Programmes & Partnerships team. In this role, you will:

Standard Implementation Support

• Provide technical support to country teams and programme partners to ensure the effective implementation of the Decent Work Principle of the Better Cotton Standard (Principles & Criteria) aiming at improving the working conditions of workers and farmers across smallholder, medium and large farm contexts. 
• Collaborate with country teams and programme partners to ensure a shared understanding of the Decent Work Principle of the Better Cotton Standard.
• Provide technical assistance on local adaptation of the Better Cotton Standard through tailored capacity-strengthening strategies such as trainings, workshops, and webinars.
• Guide the design and alignment of capacity strengthening strategies on decent work at the global and country levels.
• Develop and test implementation guidance materials through consultations, pilots, and engagement with experts and partners.
• Ensure cross-functional coordination and organisational learning related to decent work and capacity-strengthening efforts.
• Develop frameworks for monitoring and evaluating decent work initiatives.
• Coordinate regular reporting and ensure that organisational learning informs programmatic improvements.

Country Programmes Support

• Support country teams with implementing decent work components, addressing labour issues, and integrating gender as a cross-cutting theme.
• Build relationships with programme partners to assess needs, strengthen capacity, and develop shared solutions.
• Assist in operationalising the “assess and address” approach to labour monitoring, scaling best practices across diverse country contexts.
• Conduct needs assessments and develop country-level strategies/roadmaps to enhance decent work.
• Align fundraising objectives with country programme needs and decent work challenges.
• Explore new opportunities to enhance the implementation of the Better Cotton Standard, including innovations to improve working conditions and livelihoods.
• Provide technical input for funding proposals and contribute to project management for secured grants.
• Responsible for integrating labour rights considerations into policies and operational strategies, working closely with Better Cotton’s global programmes & partnerships team members to support new country start-up processes, revision of partnership agreements as well as definition of exit strategies.

Partner Due Diligence and Performance Management

• Assess the capacities of programme partners to meet Better Cotton’s due diligence requirements with regards to ensuring adequate working conditions of their employees, especially field staff and creating capacity strengthening action plans to address any gaps identified. 
• Ensure an understanding of these issues and the need to take ownership for effectively addressing them at the organisational level, assisting in establishing or improving their organisational systems to address potential rights violations faced by their staff and external community members affected by their business operations through effective grievance mechanisms;
• Assist in partners’ due diligence from a labour rights perspective, ensuring gaps are addressed with corrective actions.
• Support programme partners in implementing labour rights recommendations, including by providing training and technical guidance. Oversee their progress in line with defined deliverables.
• Ensure that programme partnership agreements reflect commitments to human and labour rights protection.  Would add in supporting with the development of partnership management tools including partnership agreements and relevant annexes to ensure that labour rights requirements are appropriately incorporated.

Complaints Management

• Manage complaints related to labour rights violations submitted to Better Cotton, ensuring timely investigation and resolution in collaboration with Better Cotton’s Complaints Management focal points at global and country levels.  
• Oversee investigations and follow up on corrective actions for responsible case closure.
• Ensure that appropriate learning takes place following the closure of investigations (including mapping locally available support services and external grievance mechanisms)
• Develop guidelines detailing appropriate follow up and response to different types of labour and human rights concerns depending on severity and other criteria.

Profile

This role requires a proactive, detail-oriented professional with a passion for advancing social sustainability and a proven track record of implementing human rights and labour standards in a development or agricultural context. 

The selected candidate will have the following attributes, skills, knowledge, and experience:

Attributes

• Self-starter with ability to work with limited direction
• Excellent interpersonal skills, able to handle difficult interviews
• Excellent organisational skills, ability to think ahead and anticipate needs
• Ability to handle sensitive information confidentially
• Ability to lead and inspire others  
• Ability to remain calm under pressure
• Willingness to travel internationally (15%) of time

Essential

• In-depth understanding of decent work and labour rights.
• University degree at a master’s level, or equivalent higher education qualification, in human rights, international development, sustainability or relevant field.
• At least eight years of progressive experience working on decent work or labour rights projects/programmes, preferably in farming or agriculture commodities supply chain.
• Familiarity with monitoring, evaluation, and learning (MEL) frameworks related to social impact.
• Strong experience in managing multi-stakeholder projects, particularly across diverse geographic regions.
• Ability to build and maintain relationships with programme partners and external stakeholders.
• Skilled in managing partner due diligence and corrective actions related to human and labour rights.
• Experience in handling complaints management and coordinating investigations into labour rights issues.
• Experience in supporting grant proposals and managing donor-funded projects. Understanding of global fundraising landscapes, including knowledge partnerships and innovation grants.
• Experience of working with people of diverse backgrounds and cultures.

Desirable

• Knowledge of the agricultural sector is desirable.
• French language skills highly desirable.

What we offer

• Competitive Salary
• Hybrid Working: Enjoy a flexible balance of office and home life with 2-3 days per week in our offices.
• Work from Anywhere: The option to work remotely from anywhere in the world for up to one month each year.
• Flexible Hours: Work around core hours of 10 am to 4 pm, giving you greater control over your schedule.
• Continuous Learning & Development: Opportunities for professional growth and skill enhancement through tailored learning programs.
• Pension Scheme: Secure your future with our comprehensive pension plan.
• Generous Annual Leave: 25 days paid leave, plus 8-9 bank holidays and an additional 3 discretionary days off during the Christmas/New Year period.
• Enhanced Parental Benefits: Supportive policies for those starting or expanding their families.
• Positive Workplace Culture: Be part of a warm, inclusive environment where your contributions are truly valued.
• Impactful Work: A chance to make a real difference and leave a lasting impact in your role.

Working arrangements

The position is full-time (40 hours per week). Better Cotton offers flexible working, with core hours being 10 am – 4 pm.  The position will require international travel (15% of time or 8 -10 weeks in a year).

Apply now

To apply, please submit your CV (maximum 2 pages) and a brief cover letter (maximum 1 page) by the deadline.

In your cover letter, tell us why your experience makes you a great fit for this role at Better Cotton. We’re interested in your unique perspective—share what drives you and why you believe this opportunity is the perfect next step in your career.

Our hiring process

Initial Screening:

If you are selected, you will be contacted for an initial screening, which may involve a brief phone interview or video call. The purpose is to learn more about you, confirm basic qualifications, and discuss the role and organisation.

Interviews:

If you are confirmed after the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management.

Assessment and Testing: 

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position.

Reference Checks: 

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history.

Offer stage:

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details.

About Better Cotton

Better Cotton is the world’s largest cotton sustainability programme. Our 200+ colleagues of 37+ nationalities are united by a shared passion and commitment to achieving the Better Cotton mission: to help cotton communities survive and thrive, while protecting and restoring the environment. Through our network of field-level partners a quarter of the world’s cotton is now grown under the Better Cotton Standard. We have united the industry’s stakeholders behind our efforts, from ginners and spinners to brand owners, civil society organisations and governments. Everyone who cares about cotton and its sustainable future can now be part of something better. 

About our Values

The post holder will be expected to operate in line with our workplace values which are:  

• Trustworthy (including honest, transparent, credible) 
• As having Integrity (including responsible, authentic) 
• Positive (including problem-solving, pragmatic) 
• Engaging (including adaptable, inclusive, holistic) 
• Daring (including courageous, innovative, game-changing)  

Being you @ Better Cotton

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.

Centre Administrator 

£28,000 p/a + cost-of-living increase (pending), full-time 35 hours per week, plus excellent benefits and opportunities for progression 

Did you know that there may be over 20,000 Sutton residents who care, unpaid, for a family member or friend who is sick or disabled due to a physical, mental health or substance misuse issue? Sutton Carers Centre works in partnership to help improve and maintain the quality of life for these Young and Adult Carers living, working, studying or caring in the London Borough of Sutton. 

We are looking to recruit to a key and rewarding role in our charity. The members of our team are highly skilled, passionate and committed, so we are looking for an experienced administrator who can support them. The successful candidate will be skilled in office administrative functions, to ensure the delivery of an efficient, friendly and smooth-running Centre as well as office co-ordination and support services. The post-holder will have experience of developing, maintaining and improving systems in an office environment. The post-holder will also oversee reception functions, including the support of the administration and reception volunteers. 

You also will have excellent IT, literacy and numeracy skills and be able to express yourself well in person and in writing. The successful candidate will be positive, empathic, creative and boundaried in their ability to work alongside Carers as well as our colleagues and partners, in helping Carers maintain their own health and wellbeing alongside their caring roles.

Sutton Carers Centre is committed to safeguarding and promoting the welfare of adults and children and expects all staff to share this commitment. This post is subject to a satisfactory enhanced DBS and other appropriate checks.

We value the diversity of our teams and are looking for talented people from all backgrounds to join us. We particularly encourage people who are black, from other minoritised ethnic or refugee groups, or from LGBTQ+ communities to apply. Men are currently under-represented in our team as well. We also seek applicants with personal caring experience as well as welcoming applications from people with lived experience of mental health issues.   

Job Purpose and Key Responsibilities

This is an excellent opportunity to take on an exciting role within the Humanitarian Team of the Programme & Policy Department/Programme Management Team.

We are looking for someone with a good understanding of policies and practices managing projects with the FCDO and DEC. A good grasp of programme and financial management combined with an ability to provide distance support to Country Offices and partners.

The Humanitarian Programme Manager is responsible for the overall management for a portfolio of programmes across the programme management lifecycle from the contracting stage to close out. The successful candidate leads the relationship with donors, working with country offices and technical teams to ensure programmes are delivered in line with CARE International strategies and procedures, and in compliance with donor requirements. Specific areas of responsibilities include programme quality, accountability, relationship management, impact reporting and knowledge management, compliance and risk management. In addition, he/she will be an effective team member and committed to tackling discrimination and structural inequality and promoting CARE International’s Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection policy with team members and in day-to-day practice.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The team is looking for a talented individual to support our portfolio projects through excellent contract and finance management.  You will have knowledge of donor compliance and donor reporting and will provide integrated programme delivery, contract, and compliance expertise throughout the project cycle: from implementation plan set up to reporting and close out. You will have experience with managing multiple stakeholders across a single project. Ability to work in French or Arabic, as well as some overseas experience in a development context, would also be highly desirable.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact the HR team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Closing date for applications: 20th October 2024

Interview date: 28-31st October 2024

This is an income generating role with sales targets for BeyondAutism’s Outreach Services – BeyondAutism Fast Responder®, Outreach and Training. Working closely with the Outreach and Marketing teams you will be responsible for ensuring that service level agreements are signed within 14 days of issue, that subscriptions are renewed and for building strong customer relationships.

Form a close working relationship with the Outreach Services, Marketing and Finance teams Issue and secure service level agreements Manage enquiries effectively and efficiently Meet sales targets

Maintain the CRM Customer relations Manage subscription relationships and service level agreements, including contract reviews with subscription holders Resolve complaints and concerns Sales and marketing Achieve sales targets

Ensure appropriate reporting of sales to Head of Marketing and Communications, Head of Finance and Head of Outreach Services Deliver strong marketing campaigns and lead generation

Reporting and monitoring Weekly collation of sales data Monthly collation of complaints, concerns and satisfactions to inform organisational learning Reflect and present information in appropriate formats for internal and external use Administration and relationships

Maintain an accurate and up-to-date CRM Ensure service level agreements are signed within 14 days of issue and that the delivery requirements are communicated to the Outreach Services team People Work effectively as part of the MarComms team to ensure KPIs are achieved Liaise effectively with the Outreach Services team and the Finance team

General responsibilities To understand, adhere to and actively implement all the policies and procedures of BeyondAutism To safeguard children and vulnerable adults at all times To undertake training as required Assist with other work, events and projects as needed Any other duties that the Head of Marketing and Communications may reasonably require 

This is an exciting time to join TCV and our newly created TFL team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile and leads by example.

Working directly with your team and the wider income generation team, you will be responsible for setting and implementing our strategic plan aligned to securing income through Trusts, Foundations and Lotteries - working with your team you will identify and develop funding proposals to those partners and stakeholders which sit outside our corporate partnership team.

With your team, you will look to develop innovative ideas and compelling proposals which enable TCV to connect even more people to the green spaces around them, across:
- Environment/nature
- Health and Wellbeing
- Learning and Skills

You will be responsible for developing and bringing to life this new approach for TCV - with an ambition to secure national and or multi-regional funding, enabling us to connect even more people to green spaces.

Ideally you will have already worked in the charity sector and are able to demonstrate experience in leading a team to secure an annual income in excess of £1m across various funding streams.

You should be confident in your ability to set ambitious goals and high standards - and be capable and experienced in leading and supporting a team to achieve both the goals and the standards. You will have ultimate responsibility for leading on both identifying and creating a pipeline of TFL funding streams to meet our annual income target.

As the lead for the TFL team, you must be confident in your ability to communicate our case for support to your team, and to both our internal and external stakeholders, ensuring our proposals are compelling, well thought out and deliver value and impact for both our funding partners and TCV.

We would expect you to be skilled and experienced in writing compelling funding applications and be able to critique and act as a sounding board for your teams own individual applications.

If you're looking for your next exciting senior role in the charity sector and feel you have the experience and drive to deliver this role - please get in touch.

You are going to lead a team with very big ambitions for 2024 and beyond!

The role will require some travel and overnight stays from time to time.

A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· Developing and Implementing strategy, leading our work to improve local policy and practice to ensure our local improvement programme provides value to clients.

· Playing a pivotal role in providing operational and strategic leadership in the management of SCIE.

· Generating and sustaining income for SCIE’s local improvement activity in line with annual income targets and the business plan, developing, testing and positioning new products to create a sustainable income pipeline.

· Leading our portfolio of local improvement projects, managing our strategic partnerships with councils and Government departments.

• Managing the senior practice development consultants, supporting and nurturing the team, ensuring the team adopt good practice and approaches to continuously improve the practice development management functions within SCIE.

What we are looking for:

· Ability to think and act strategically and demonstrate a record of successful delivery in social care or a related field

· Senior Management Experience with a good understanding of different organisational structures, governance arrangements and strategic decision making in local government, health, social care, education and voluntary and community sector organisations and the challenges facing these organisations.

· Experience of leading consultancy and change projects in local government, health, social care, and voluntary and community sector organisations

· Experience of growing income, developing and sustaining commercial opportunities and products in a competitive environment.

· Experience of leading teams

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. . Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact 

Fundraising Manager

We’re looking for an experienced Fundraising Manager to drive our charity’s mission helping to create a better future for children and young people with additional needs.
 

Position: Fundraising Manager

Location: Ealing, London/Hybrid

Hours: Part-time (21 hours per week)

Contract: Permanent

Salary: £33,000 - £35,000 per annum pro rata (dependent on experience)

Closing date: Wednesday 30th October 2024

About the role:

We are looking for a driven, articulate professional with a passion for making a tangible difference in the lives of disabled children and young adults. This role is crucial in developing and implementing fundraising strategies to support our mission and ensure financial stability. This will include finding new funding opportunities as well as continuing to build our relationships with our regular donors. We are looking for someone ambitious and creative and who is happy to roll their sleeves up and happy to get involved to achieve our goals.

As a key member of the senior team, you will report directly to the Head of Service. This position offers an exciting opportunity for someone who is driven, innovative, and committed to making a positive impact in the lives of children and young people with disabilities. 

Key areas of responsibility include:  

• Create and implement comprehensive fundraising plans to meet financial goals.
• Identify and cultivate potential donors and funding sources.
• Build and maintain strong relationships with existing and potential donors.
• Manage donor communications, including thank-you letters, newsletters, and updates on the impact of donations.
• Organise and oversee fundraising events, including logistics, volunteer coordination, and post-event follow-up.
• Ensure events run smoothly and achieve financial targets.
• Research and identify grant opportunities.
• Write and submit grant proposals to secure funding from foundations and other grant-making organisations.
• Develop and implement marketing strategies to promote fundraising initiatives.
• Collaborate with the management team to create fundraising materials, including brochures, social media content, and press releases.
• To establish financial and in-kind support and develop and maintain excellent relationships with community groups and individuals.

Key skills required for this role:

• Minimum of 2 years of experience in a fundraising role, donor relations, or a related field.
• Proven track record of successful fundraising and meeting financial targets.
• Experience of working with children preferred, although not essential.
• Strong organisational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency in fundraising software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with the ability to build relationships with donors, volunteers, and community stakeholders.

About the organisation:

The employer provides a place where local children and young people with additional needs or disabilities can socialise, grow and have fun alongside their mainstream peers. With its strong focus on inclusivity, the Log Cabin welcomes all children regardless of ability or emotional, physical, behavioural and learning disabilities, allowing them to play and make new friends, and assuring that those with additional needs do not become socially isolated. Our values place the child at the centre of all we do, and this philosophy is shared by all our staff and volunteers.

We are an equal opportunity employer and welcome applications from individuals of all backgrounds. We value diversity and inclusion in our team. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The employer is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

You may also have experience in areas such as: Fundraising Manager, Regional Fundraising Manager, Fundraiser, Fundraising, Corporate Fundraiser, Events Fundraiser, Corporate Partnerships Manager, Major Donor Fundraiser, Income Generation, Senior Community Fundraiser, Area Fundraiser etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Fundraising Manager

Background

Brixton House is an award-winning modern arts venue in the heart of Brixton. An inspired vision to build a cultural hub centred on the legacy of the former Ovalhouse Theatre, our new multi-arts venue, with a particular focus on theatre, tells stories from underheard voices and communities that represent our home in the heart of Brixton.

Our arts programme reflects the rich and authentic storytelling of local and international diverse communities and champions innovative and creative entrepreneurial perspectives.

Our mission is to empower our undervalued, unheard, and excluded communities through our creative and cultural spaces.

We live by our values, and they are at the core of everything we do:

Enterprising

We are a strong creative enterprise providing security and stability for creative freedom to be realised.

Welcoming

We will remain connected to our communities and treat everyone with kindness and respect; Brixton House is their home from home

Nurturing

We foster a caring and compassionate environment that inspires to be and give their best.

Radical

We encourage people to be authentic, affirm their rights, be critical, bold, resolute and determined.

Celebratory

We embody a spirit of hope.

Collaborative

We will establish an integrated hub of creative spaces, performances, training, business ventures, and jobs for the local community and beyond.

We here at Brixton House believe in the power of stories and how it can transform and enrich our lives through the magic of theatre.

Our aim is to encourage children, young people, young adults, adults, our elders, families, artists, and communities to engage, create, learn, experiment, play and be the future storytellers.

PURPOSE OF THE ROLE

Brixton House is looking for an experienced, committed and highly organised Fundraising Manager. The post holder will have a central role in working with the Head of Development to secure grants from mainly trusts and foundations but will also work across other Departments to steward relationships with individual donors, support innovative digital fundraising campaigns, and assist in the delivery of targeted fundraising events.

The Development team is responsible for achieving a minimum voluntary income fundraising target of £300k, increasing over the next 2 years to £550k. Achieving these targets is central to Brixton House realising the creative ambition of our productions and performances, and to delivering our creative engagement programme in the wider community, with a particular focus on the London Borough of Lambeth.

The Fundraising Manager will report to the Head of Development and work collaboratively with colleagues and internal stakeholders across Departments to ensure there is a good fit between fundraising prospects and our programmes, and that our fundraising outputs are aligned with the vision, mission, and values of Brixton House.

This job would be ideal for applicants with successful fundraising experience looking to progress their fundraising careers by stepping up into a fundraising manager role.

KEY RESPONSIBILITIES

Income Generation

- Working with the Head of Development to implement the Income Generation Strategy to diversify our funding, including developing and managing a pipeline of Trusts & Foundations, competitor analysis and prospect development to achieve ambitious fundraising targets.
- Drafting and completing high quality funding applications and compelling funding proposals, including strong narrative storytelling, detailed budgets and comprehensive spending plans.
- Managing relationships with grant makers, writing grant reports, ensuring that deadlines are met and that the work accurately reflects our commitment to the grant makers requirements.
- Ongoing donor relationship management, acknowledging contributions, providing written updates on projects, programme delivery, and effective stewardship to encourage repeat giving.
- Managing and responding to supporter enquiries promptly, providing them with the best experience possible to maximise fundraising opportunities, and maintaining excellent up-to-date and timely records of all fundraising activities.
- Ensuring that all fundraising activity and donor stewardship and engagement is compliant with the Fundraising Regulators Code of Practice.
- Working closely with colleagues in other Departments to gather case studies and insights which demonstrate the impact of our work.
- Working collaboratively with the Head of Development and colleagues in Productions and Programming, Creative Engagement, and Marketing and Communications to actively support opportunities for income generation including corporate funding, individual giving, partnerships, trading activities, sponsorship, contracts and community fundraising.

Data & Impact Reporting

- Extract and interpret data from our CRM system Spektrix, and other external data sources to gather and process information which strengthens the case for support, and which enhances the quality of funding applications and funding reports.
- Working closely with colleagues in other Departments to ensure our CRM system and processes collect the accurate data required to meet funder requirements.
- Working closely with colleagues in other Departments to assist in the monitoring and evaluation of funded projects, and other activities which enhance the content and quality of reports for funders, trustees, and other key stakeholders.
- Analysing and presenting data and key findings to internal and external stakeholders through clear, concise and high quality reports and presentations.

General Requirements

- Provide assistance and support to the Head of Development to ensure that fundraising targets are achieved, and the objectives of the Income Generation Strategy are fully met.
- Ensure full compliance with organisational Policies and Procedures including but not limited to, Financial Procedures, Safeguarding Policy and Procedures, Equal Opportunities, Health & Safety and Data Protection.
- Help to maintain a positive working environment, delivering high quality customer service, keeping the vision, mission, and values of Brixton House at the heart of everything you do.
- Contribute to team meetings, develop and share best practice, and work collaboratively across the organization to build good working relationships, and provide ad-hoc support to other Departmental teams and members of staff where necessary.
- Take responsibility for your own self-development, identifying learning opportunities, and be willing to attend relevant training to help you grow in the role.
- Carry out any other duties commensurate with the post, and as agreed with the Head of Development, in a manner which actively supports and promotes the fundraising aims and objectives of Brixton House.

PERSON SPECIFICATION

ESSENTIAL

The post holder should be able to demonstrate that they have skills and experience in the following areas:

Knowledge & Experience

- Proven experience of working for a charity and a clear understanding of the processes involved in securing funding through grants and donations and achieving fundraising targets.
- Demonstrable experience of writing successful grant applications and funding proposals.
- Experience of identifying sources of funding and working with colleagues to match funding opportunities to organizational projects and programmes.
- Strong understanding of the funding landscape and trends in the charity sector.
- Working knowledge and familiarity with data collection and analysis to support the development of funding applications and reports.
- A high level of computer literacy, and experience of using a range of IT applications, including MS Word, PowerPoint, Microsoft Excel, and Outlook.
- Proficiency in using databases and CRM systems.

Skills & Abilities

- Excellent writing and communication skills, with the ability to craft compelling fundraising narratives.
- Analytical skills alongside the ability to process and transform information and data into clear and impactful summaries, reports and presentations.
- Strong research skills with the ability to identify funding prospects which lead to viable funding opportunities.
- High level of numeracy and budgeting skills alongside problem-solving skills to ensure budgets achieve fundraising targets which meet the needs of the organization.
- Excellent organizational and time management skills, with the ability to remain calm in a fast moving environment and efficiently manage your own workload.
- Well-developed interpersonal skills and the ability to build and steward effective relationships with funders, customers, and other key stakeholders.

Personal Qualities

- Proactive, self-motivated, with a ‘can do’ attitude, and comfortable with working to achieve key objectives within a performance management framework.
- Detail-oriented and committed to achieving a high level of accuracy and quality in your day to day work.
- A team player, able to develop and maintain collaborative and productive working relationships with colleagues.
- Willingness to work flexibly in response to funding opportunities and to meet deadlines.
- Commitment to the vision mission and values of Brixton House.

DESIRABLE

- Experience of working for an arts based charity in a community setting, especially in the area of productions, programming, and creative engagement.
- Track record of fundraising for an arts based charity and awareness of the fundraising landscape for arts and culture organizations.
- Ability and willingness to work occasional evenings and weekends as required for which TOIL can be taken.

Brixton House is committed to actively celebrating the wealth of diversity in our society on our staff team. We are actively engaged in representation, inclusion, and anti-racism planning. Our organisation is pursuing evolving structures to promote more collaboration and an inclusive venue, attracting a proudly diverse pool of talented people from the global majority. We value enriching our artists, community and workforce with multiple perspectives and therefore encourage applicants from all intersections of our society.

We value the equality of opportunity and will be inspired by applicants from candidates currently underrepresented across the arts workforce, particularly anyone who understands the experiences of discrimination or racism. We strive to treat all job applications equally, and we may use positive action, in cases where candidates are equally qualified.

REVIEW ARRANGEMENTS

This job description cannot be all encompassing. It is inevitable over time that the emphasis of the role will change, without changing the general character of the job or the level of duties and responsibilities entailed. Consequently, this information will be periodically reviewed, revised, and updated in consultation with the post holder to reflect appropriate changes.

How to Apply

Please note that applications can only be considered if they are submitted through this Online Recruitment System, and returned by the closing date. The closing date for this position is Wednesday, the 23rd October 2024 at 12 pm midday.

During the application process, we will ask you to:

1. Upload a current CV detailing a maximum of 10 years of work history, if applicable.

2. Upload a personal statement (cover letter) detailing your suitability for the role, referring to all points in the person specification and job description (1000 words max).

Should you have any access requirements in applying for this role please email them

PLEASE NOTE

THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A CRIMINAL RECORD CHECK FROM THE DISCLOSURE AND BARRING SERVICE (DBS) BEFORE THE APPOINTMENT IS CONFIRMED. THIS WILL INCLUDE DETAILS OF CAUTIONS, REPRIMANDS OR FINAL WARNINGS, AS WELL AS CONVICTIONS SPENT OR UNSPENT. ONLY RELEVANT CONVICTIONS AND OTHER INFORMATION WILL BE TAKEN INTO ACCOUNT.

Basic Terms & Conditions

Place of work will be Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL.

Benefits

Brixton House operates an auto-enrolment pension scheme. The company will contribute up to 4% if matched by the employee. 22 days holiday per year pro rata, rising by one day per year up to a maximum of 25, in addition to public and bank holidays and TOIL.

Brixton House also offers all employees access to an Employee Assistance Programme.

REF-217 269

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.  

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services: 

• 1,171 clients accessed advice and advocacy services, including immigration advice 

• 305 clients attended our ESOL classes 

• 250 children, young people and families benefited from our after-school and family support services 

• 61 people were supported by our counselling team 

What we can offer you 

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards 

• A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator 

• Flexible and hybrid working 

• A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations

• Real potential for growth and a clear and deliverable strategy already in place 

Our values  

• Empathy: we put ourselves in the shoes of those we work with.  

• Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.  

• Empowerment: we strive to empower our clients, helping them achieve their aspirations.  

Role Overview

Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff. 

Hours: 35 hours per week (including paid half-hour lunch break) 

Salary: £55,000 to £60,000 per annum permanent

Leave: 26 days per annum plus bank holidays 

Responsible to: Chair of trustees 

As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:  

Strategic leadership  

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.  

• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.  

• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.  

 
Governance and organisational management  

• Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.  

• Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.  

• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.  

 
Financial management and human resources  

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.  

• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.  

• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.  

 Fundraising  

• Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.  

• Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.  

• Focus on growing unrestricted funds to reduce reliance on grants.  

Advocacy and influencing  

• Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.  

• Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.  

• Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.  

 General duties  

• Undertaking any other related duties as required and appropriate to the role.  

Person specification  
Essential criteria  

1. Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.  
2. Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.  
3. Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.  
4. Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.  
5. Financial management: track record of managing budgets and contracts effectively.  
6. Analytical skills: experience in complex report writing and data analysis.  
7. Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.  
8. Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.  
9. Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.  
10. Communication skills: excellent communication and persuasion skills, including experience in public speaking.  
11. Governance knowledge: understanding of governance principles in the voluntary or public sector.  
12. Safeguarding: experience in leading on safeguarding and health and safety.  

Desirable Criteria  

1. Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.  
2. Policy and advocacy: experience in asylum-related policy or advocacy work.  
3. Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.  

Our workplace 

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities. 
 
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website. 
 
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

​

We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity for an experienced manager wanting to further utilise their skills in coaching and mentoring the staff team, and embedding high standards in the running of the service. You will be managing our Autism Outreach Service that provides support to people in seven London Boroughs, and who live at home with family or in supported living services. Therefore, the ability to promote positive working relationships with family and stakeholders is essential to this role. You will be responsible for managing and motivating your staff team to provide creative and flexible services that makes a positive difference to the lives of those we support, and enables them to thrive and enjoy a good quality of life as active and valued members of their community.

Outward’s autism outreach service has a strong reputation across North East London, where we support people to live the lives they choose to lead and to improve their quality of life. You will be supported by two deputy managers to lead a large team of community outreach support workers, to ensure a high standard of quality support to the people we support.

About the role

· You will assess new referrals, develop, and manage comprehensive support & risk management plans.

· You will be required to build and maintain strong relationships and partnership approach with families and professionals/stakeholders.

· You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.

· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person - centred basis to meet the needs and outcomes of the people supported.

· You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported

· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

· You will line manage and work with the deputy managers to meet the growth targets for the service

· You will be responsible to provide management support to Outreach services across a number of boroughs

· You will mentor and support the team to create support plans and risk assessments that reflect people’s needs, preferences and aspirations, ensuring that plans are actively implemented and reviewed.

· You will be able to translate policy into practice, including principles and practices of safeguarding adults at risk and the Mental Capacity Act

About You

· You will have significant management experience of working in a similar setting.

Ideally you will have as a minimum:

o 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern.

o A minimum of 1 years’ experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern

· You will hold a qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI level 2 (or equivalent) or a willingness to gain the qualifications within the first 3 months of employment. 

· You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.

· You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

· You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.

· Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. Be committed to include the person and their circle of support at all times.

· The ability to deliver  a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements

· A commitment to providing high quality, personalised active support

· Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.

· You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.

· Knowledge of managing a budget is desirable

· You will have the emotional and physical resilience to work in an environment that may be challenging at times

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme

• Credit Union Scheme

• Cycle-to-Work Scheme

• Death in Service Benefit

• Health Assured – Employee Assistance Programme

• Eye care Vouchers

• Flu Jab Reimbursement

• Long Service Awards

• Pension Scheme

• Purchase Additional Annual Leave

• Refer-a-Friend Scheme

• Retirements

• Loans (including season tickets and parking permit loans)

• Blue Light Card

 About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications is Wednesday, 23rd October 2024.

Interviews will be held week beginning 4th November 2024.

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

Ref: SPM-241

Are you a dynamic, influential and collaborative individual with a proven ability to provide effective support, supervision and coaching to staff?  Do you have strong project management experience, including coordinating activity and liaison with a range of stakeholders to achieve an agreed set of aims and objectives?

If so, St Giles has an exciting opportunity for a highly motivated Project Manager to provide effective management to six teams working on the development and delivery of our pioneering SOS and Vanguard projects, which provide vital support services to people aged 12 - 25 and their families who are at risk of involvement in serious youth violence or gang related activity.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will provide proactive and inspiring management to a team of SOS caseworkers, where you will plan and support the team’s daily workload, monitor and review probation periods, conduct annual performance reviews and ongoing one-to-one throughout the year and review ongoing personal development plans and agree appropriate training.  You will be expected to provide advice and support to team members and attached volunteers in the form of team meetings, regular supervision meetings and daily contact, plus attend community events and meet with commissioners of service to promote the service and build relationships.

We will count on you to provide monthly and quarterly reports to contract managers and funders and to accurately and regularly collect information and evidence to support with the monitoring and the evaluation of the services, while also ensuring that all referred clients are assessed with reference to St Giles Trust practices and that staff produce detailed support and risk management plans based on these assessments.

What we are looking for

• To have worked on an offender-led support project, had personal experience of the criminal justice system, served a prison sentence, or still be serving a prison sentence in a prison within reach of London
• Experience in negotiating and networking with partner agencies to establish links to further the aims of a project
• Extensive supervisory experience in a Criminal Justice setting
• Experience of working with vulnerable young people and adults
• Experience of setting up and operating systems to monitor and report on work with clients
• Mentoring Level 3 qualification (or be willing to work towards this)
• Excellent prioritisation, interpersonal and communication skills, both verbal and written
• A flexible, collaborative and professional approach to your work.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 1st November 11pm

Job Title: Known internally as Relationship Manager

Location: Home - Based covering London and East Anglia. Candidates should ideally reside in the area as there is a requirement to be able to travel across London and East Anglia to attend meetings, events and trainings

Hours: 35 hours per week

Contract type: Permanent

Salary: £33,607 per annum

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others.
• Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities.
• Someone with a growth mindset who is solution focused, that can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers.
• Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3- or 4-day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:

Applications by midnight Sunday 3rd November. 1st Interviews held online on 11th and 12th November and 2nd Interviews potentially held face to face on 19th November in London.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.

We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people. In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.

Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please get in touch with the HR Team.

The Development Manager (Individual Giving) will focus on increasing donations from individual supporters. Working closely with the Head of Development and CEO, you'll be responsible for growing donation schemes for individual supporters, stewarding major donors, delivering public fundraising appeals and promoting opportunities for supporters to make gifts in wills.

We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider strong applicants with previous experience in fundraising / development or transferable skills and knowledge from customer-facing roles in other sectors.

This is a full time permanent position with a minimum of 3 days based on site.  We are open to flexible working arrangements including part time working and compressed hours.

TO APPLY please send your CV and a cover letter of no more that 2 sides detailing how you meet the requirements below. 

Interviews are expected to take place on 13th and 14th November. Please state in your cover letter if you are unable to interview on these dates

Key duties

1. Manage and develop relationships with a portfolio of individual supporters
2. Plan and deliver a year-round programme of supporter events encouraging donors to engage with our work
3. Implement supporter stewardship systems with the aim of retaining and increasing support
4. Assist with the planning and delivery of annual individual giving campaigns 
5. Process and acknowledge donations and Gift Aid claims on CRM system (Spektrix)
6. Support with researching and drafting briefing documents for prospect and supporter meetings
7. Develop strong internal relationships to help promote the work of the Development team
8. Represent the organisation at fundraising sector events

Essential

• Experience of organising events to engage or steward supporters, clients or customers
• Proven track record of successfully managing a portfolio of supporter relationships or customer accounts
• Experience of delivereing supporter or customer journeys leading to increased support and engagement
• Strong organisational and planning skills
• Ability to analyse customer feedback
• Strong interpersonal, written and verbal communication skills

This is not an exhaustive list. Please see the JOB PACK for full details

Our commitment to equality and diversity

We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.