Administrator And Supporter Services Assistant Jobs in Islington, Greater London
Are you used to providing exceptional administrative support to Directors and Heads of Service, ensuring seamless operations? Do you have experience in managing diaries and inboxes, organising meetings, taking minutes and producing documents? Are you proactive and highly organised?
TPP are recruiting a Director Assistant and Business Support on behalf of our client, a charity dedicated to empowering girls and young women nationwide.
Work setting: Hybrid
Salary: Between £33,543 and £38,805 per annum
Contract: Permanent
Hours: Full-time (35 hours per week)
Location: London
Benefits:
- 25 day's holidays plus bank holidays, increasing 1 days per year to a maximum of 30 days.
- Up to 5 days paid volunteering days per year.
- Enhanced maternity leave.
- Pension scheme with up to 10% employer contribution.
- Life assurance of up to 4x the annual salary.
- Employee Assistance Programme.
- Healthcare cash plan and much more!
The Role:
As a Director Assistant and Business Support, you will be instrumental in managing the Director's schedule, communications, and various projects, ensuring that tasks are completed smoothly and efficiently. Your role will involve collaborating across the organisation, liaising with external contacts, and ensuring the Director's activities are well-coordinated and supported.
Main responsibilities:
- Provide a proactive and efficient Admin and PA service to the Director, acting as the first point of contact.
- Manage the Director's diary, email inbox, and communications, drafting agendas, briefing notes, and correspondence.
- Coordinate and provide administrative support for meetings, including logistical arrangements and minute-taking.
- Support the Directorate leadership team by triaging tasks and managing action logs.
- Liaise with external contacts on behalf of the Director and negotiate as necessary.
- Oversee financial administration, including processing invoices and expenses.
- Collaborate with the Leadership support team.
Essential requirements:
- Strong time management skills and the ability to meet tight deadlines.
- Excellent interpersonal skills to build positive relationships.
- Proficiency in Microsoft Office and strong communication skills.
- Strong numeracy skills and the ability to handle financial processes.
- A proactive approach to problem-solving and the ability to work both autonomously and within a team.
- Experience in managing diaries, inboxes, and supporting senior leaders.
- The ability to handle confidential and sensitive information with discretion.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Political Studies Association exists to develop and promote the study of politics. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, early career researchers/academics and students in higher education.
Join Our Team!
Your Role: Membership, Programmes and Events Support Assistant (Fixed Term Contract)
Contract: Fixed Term for six months - November 2024 to April 2025. We are open to applications from a PhD student or Early Career Academic.
Hours: 21 (0.6FTE). The post holder will also be expected to attend and support the PSA25 Annual Conference taking place in Birmingham from 14 -16 April 2025.
Salary: 0.6 FTE of £25k. The post holder will additionally be compensated for in-person attendance and providing support during the Annual Conference period.
Location: All roles are based at our offices in Camden London but the PSA currently supports its staff to work remotely. Post-holders will be required, however, to come into our offices regularly (normally once a week on a Wednesday). The Membership, Programmes and Events team is a friendly bunch who work closely together with responsibility for operations and output across a wide range of our activities. These include: membership, networks, specialist groups, programmes, communications, events including the Annual Lecture and PSA Annual Conference. We are looking for someone to join the team in the six-month run up to, and including attendance at, the PSA25 Annual Conference which is our major event of the year.
Are you ready to carry out this vital role at the heart of the PSA?
Your role and responsibilities:
In terms of the PSA Annual Conference these may include, but are not limited to:
· Responding to standard/general conference email enquiries
· Communicating information and instructions to all participants
· Supporting logistics, operations and communication of information to participants via Ex Ordo (abstract management system) and our virtual conference platform
· Monitoring Ex Ordo data - for example, identifying whether someone is a paper-giver or not and emailing participants for clarification where necessary
· Communicating information and instructions to all participants
· Supporting exhibitors by communicating deadlines and details for their conference space
· Organising catering requirements to cover the conference schedule
· Sourcing venues and menu choices for the Conference Dinner and Conference Drinks events
· Supporting the award of PSA academic prizes including production of certificates
· Monitoring the Prizes in-box and helping with the response to any enquiries
· Collating Academic Prizes nominations made via JotForm for trustees and prize judges
· Joining the team in Birmingham to manage the Annual Conference, including the one-day Undergraduate conference
· You may also be asked to support research and administration related to future PSA conferences
In terms of Membership, Networks and Specialist Groups these may include, but are not limited to:
· Supporting the reconciliation of membership data in readiness for our new database
· Assisting with general email enquiries and emailing all/specific groups of members
· Helping to prepare the data for the issue of December/January membership renewals and recording appropriately on the database
· Responding to general/standard emails from our Specialist Groups
· Replying to enquiries/requests from our Early Career Network and Teaching & Learning Network
· Facilitating Specialist Group and Network digital events including arranging Zooms as required
· Collating articles/announcements for the regular e-newsletter
Additional information: there are currently seven members of PSA staff under the leadership of the CEO. This post reports to the Membership, Events & Programmes Manager who works with two Officers in the team.
Pro-rata 25 days’ annual holiday allowance (plus bank holidays).
Employer contribution to pension (5% of salary, 10% employer contribution) after successful completion of your probation.
· Compliance with PSA policy including absence, appraisal, and health & safety
· Compliance with GDPR and other good practices which are in place around the data we hold
· On occasion, supporting colleagues in work areas outside of this job description
· Playing a role, together with the wider team, in supporting the Head of Operations & Finance in the smooth running of the PSA offices in Camden, London
The tasks outlined above are subject to change from time to time as determined by business priorities and communicated by the CEO and/or the Membership, Programmes & Events Manager.
September 2024
Please submit your application by 9am Monday 7 October, by sending a covering letter together with your CV.
The client requests no contact from agencies or media sales.
Summary
- Answering enquiries and advising readers on sources in the Library.
- Supervising visitors to the Library including researchers, maintenance contractors and tour groups.
- Cataloguing and classifying a range of printed books, including rare books and more complex modern material.
- Demonstrable commitment to a career in library work
- Experience of working in a public service environment
Membership Assistant
Ref: LL/24/07
Part-Time
£26,199.90 - £30,566.55 per annum (pro-rata) plus benefits
St James’s Square, London SW1
Hours: 21 hours per week (Thursday, Friday, Saturday 9.30am-5.30pm)
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Membership Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Be responsible for our front reception desk
· Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner
· Assist with membership administration and services
· Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.
Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied.
If that sounds like the impact you would like to have in your professional career, and you believe you have the skills, knowledge and experience to be successful in this role, you could be our new Executive Assistant reporting the Director of Activism & Education.
About the role
This role ensures that the Directors have the right personal support in organising their departments and fulling their obligations in reporting, performance and business planning to Boards and Committees. The Directors are part AIUK's Senior Management Team.
The Director of Activism & Education is a new role at AIUK focusing on our important work in Community Organising, Activist Events and Human Rights Education and is responsible for Movement Building. They are responsible for the Building a Powerful Movement Sub-committee supported by a team of around 20, currently with 6 line reports.
The Executive Assistant will be integral to supporting the Director to provide positive leadership, by ensuring that their departments have the right administrative systems in place, and representing them when liaising with internal and external contacts when providing organisational and administrative services for committees and meetings.
More details can be found by downloading the job description from our careers portal.
The role may be for you if:
- You're well organised and skilled in using, maintaining and developing administrative systems.
- You can manage your workload effectively with priorities from multiple stakeholders
- You collaborate and positively contribute to an inclusive culture.
- You are confident in providing organisational and administrative services for committees and meetings.
- You also have good relationship management skills and can deal well with ambiguity in your work.
Our Commitment to you
Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.
New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro-rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.
Apply for this role
This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).
We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.
To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.
Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.
Library Assistant
Ref: LL/24/06
£26,199.90 - £30,566.55 per annum plus benefits
St James’s Square, London SW1
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Library Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Deliver a full range of library circulation functions, from book issue to returns to postal loans
· Respond to member enquires, including requests for materials and book suggestions
· Provide tours to prospective members and conduct new member inductions
· Assist members in exploring the collection by identifying appropriate reference sources, creating materials to support their discovery of the collection
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· Experience of library-based work, with knowledge or a keen interest in the Arts and Humanities
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Comfortable undertaking physical duties associated with moving heavy stock
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detailadjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the overall purpose of the role?
At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea and neighbouring boroughs, enabling them to increase their resilience and skills in the present, and promote their ambitions for the future.
The Staying Connected project provides weekly one-to-one and group support for young people aged 11 - 19 years, facing multiple challenges. Creating a personal action plan comprised of positive activities that promote and enhance personal development and skills, building on young people’s strengths. This engagement is via face-to-face, online platforms, mobile phones and structured group work to maintain contact with them, talking about how they are feeling and to provide advice, mentoring and signposting to additional support services.
Key Responsibilities
Programme management
- Programme Delivery: Coordinate and oversee the development and implementation of a personal and social development programme for young people aged 11-19.
- Recruitment: Engage and recruit young people to participate in the programme.
- Partnerships: Strengthen local partnerships
- Risk and Safety: Update risk assessments and conduct regular health and safety checks
- Promotion: Manage promotional activities, including social media
- Funding Management: Handle project funding, do financial reports, and manage the budget and expenditure.
- Support Services: Provide one-to-one or group support through various communication channels and help young people achieve positive outcomes
- Action Plans: Create and monitor individual action plans for participants to track their goals and progress.
- Activities: Organize trips and positive activities in line with the programme
- Administration: Manage day-to-day operations and oversee all administrative tasks related to the programme.
- Partnership Building: Seek and build partnerships with external stakeholders
- Representation and Liaison: Represent the organisation at various meetings
Staff management
- Staff Management: Oversee and guide the Staying Connected Support Worker(s) to ensure high performance and efficient delivery of the programme.
- Facilitator Management: Directly manage facilitators involved in the programme,
Reporting / grant management
- Budget Reporting: Prepare and present budgetary reports
- Data Management: Ensure the accuracy and timely input of project data,
- Performance Monitoring: Collate and present statistics on project performance
- Report Production: Generate reports demonstrating key data
- Business Development: Identify and pursue business development opportunities to build new partnerships and enhance programme delivery.
Evaluation
- Feedback Collection: Gather and document feedback on young people's experiences and progress through various methods
- Impact Demonstration: Use collected feedback to demonstrate the programme's impact and support efforts to secure future funding.
- Youth Voice Integration: Ensure that the feedback and perspectives of young people are incorporated into the design and delivery of the service
Person Specification
Knowledge & Experience
The Staying Connected Support Worker will bring:
- Minimum Youth Work and/or Mentoring Qualification Level 3
- Experience in the charity sector, the voluntary sector, or the community sector would be desirable.
- Management experience
- Experience working with children, young people and vulnerable adults
- Competent in the use of MS Word, Excel, and the ability to use databases for recording and reporting.
- Excellent time-keeper and manages own time effectively to keep to deadlines
- Excellent Literacy – you will have excellent communication skills, including writing skills.
- Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people and vulnerable adults.
- Qualification of Health, wellbeing, and/or advocacy
Interviews will be ongoing throughout the recruitment process
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Volunteer Assistant will support the Volunteer Manager in daily operations related to the management and coordination of volunteers. This role is crucial for maintaining the efficiency and effectiveness of our volunteer programmes, contributing to our mission of serving Humanity.
This position is open to both full-time and part-time applicants.
About the Role:
- Assist with the development and maintenance of volunteer application packs.
- Support the recruitment of volunteers across the organisation.
- Ensure accurate record-keeping of volunteer information in compliance with the Data Protection Act and GDPR.
- Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.
- Network with external institutions such as schools, colleges, and community organisations to expand the volunteer pool.
- Monitor and ensure the health and safety of volunteers during campaigns and activities.
About You:
To be successful in this role, you will need:
- Experience handling sensitive information, knowledge of confidentiality best practices, GDPR compliance, and safeguarding protocols.
- Experience working in a diverse team.
- Ability to supervise, mentor, and motivate volunteers or staff, ensuring high levels of engagement and performance.
- Good interpersonal, communication skills with an approachable personality with stakeholder (internal and external).
- Excellent time management, reliability, and organisational skills, proven ability to manage multiple tasks simultaneously.
- Ability to develop and maintain strong relationships with key stakeholders, enhancing collaboration and program success.
Why you should apply:
Join Muslim Aid as a Volunteer Assistant and support the Volunteer Manager in managing and coordinating volunteers. Your role will be key to maintaining our volunteer programmes' effectiveness, directly contributing to our mission of serving humanity. If you’re passionate about making a difference and want to work in a values-driven environment, this role is for you.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Location (UK): Office Hybrid* - London/Chesterfield
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Occasional travel to London, Chesterfield and Nations (Glasgow, Belfast, Cardiff) offices
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
This is an exciting opportunity to join the People Operations team within the People and Culture Directorate at Versus Arthritis. This role will be critical in undertaking administration tasks and processing data in relation to the volunteer and employee life cycle, along with providing advice and guidance in relation to people policy and processes.
About the role
The People Information Assistant will play a key role supporting the people journey with involvement in all aspects of the employee and volunteer life cycle including recruitment, onboarding and induction, contract variations and leaver processes with a key focus on volunteering administration. The successful candidate will also play an active part in contributing to process development and improvement and enhancing the customer experience.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience of human resources administration processing with a good understanding of the people life cycle.
- Passionate about delivering excellent customer service.
- Excellent planning and organisational skills, with a keen eye for detail.
- A commitment to collaboration and teamwork.
- Good Knowledge of Microsoft Office Suite, in particular Outlook, Word and Excel.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
You must be based, and hold the right to work, in the UK to apply for this position.
Application deadline and shortlisting
- We advise candidates to apply early. In exceptional circumstances, where a high number of applications are received, we reserve the right to close vacancies ahead of the advertised date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interviews expected: Thursday 17 October 2024 by Microsoft Teams.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
Reports to: Service Coordinator
Hours of work: 40 hours per week
Salary: £30,706.00 rising to £31,844.80 in year two
Place of work: London community houses, West Norwood
Contract type: Full time, permanent
Closing date: Midnight , Sunday, 13th October
Are you an energetic and compassionate individual, passionate about managing and inspiring the team of 15 care and support workers to facilitate the practical, social, and spiritual needs of adults with learning disabilities in their vibrant community?
This is an ideal step up for someone with knowledge and experience of supporting people with learning disabilities, an enthusiasm for their values, and the ability to inspire and manage others.
As Deputy Service Coordinator, you will be part of a caring and committed team, and have opportunities for fun, personal and professional development, and friendship in the process.
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from their mentorship programme, these are some other benefits you get by working for them:
- Joining shared meals since cooking and having a meal together is what they are all about
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
Main purpose of the role:
The Deputy Service Coordinator splits their time between the office organising rotas, liaising with families, social services, and health care professionals, and providing a minimum of 20 hours a week of direct support, as well as one weekend a month on the rota, depending on the needs of the service.
The role requires the postholder to take responsibility for being on call between the leadership team. There is an additional payment for on-call duty.
You will deputise for and support the Service Coordinator in leading and managing a community group comprising of a range of services for people with a learning disability and a team of support assistants.
The Deputy Service Coordinator supports the Service Coordinator in creating Community and leading the service delivery within the group in line with their values and standards and the requirements of the Care Quality Commission [CQC].
Key essential criteria:
- Openness to work with, and grow in relationship with, people with and without learning disabilities, and get to know their community life.
- Substantial experience of developing and implementing person centred and self-directed support for people with a learning disability.
- An ability to understand the value of faith based service provision and to articulate it to others outside of the organisation.
- Evidence of relevant continuing professional development.
- Practical knowledge of Microsoft Office, in particular Excel.
- Organisational skills to support the creation and management of service schedules.
- Supportive of the aims and principles of our client and enthusiastic about working within an organisation which is both a high-quality service provider and an ecumenical Christian community.
ABOUT OUR CLIENT
Our client is intentionally inclusive, bringing together those with and without learning disabilities, in their community of more than 100 people. One of the UK communities, they’re re part of a federation that includes over 150 communities across 37 countries and 6 continents.
Their community includes over 30 people with learning disabilities, with lots of different support needs, who they support at home and in their workshops. Alongside them are dedicated community members, volunteers, friends and neighbours, all integral in fostering a warm and inclusive atmosphere. Their team of employed assistants provides further support and care to their core members.
They have lots of diversity and lots of opinions. They love people, they love their busy, vibrant city, and they welcome everyone to build a community that values each individual and embraces the beauty of differences. Since 1977, their mission has been to create an environment where diversity is celebrated, creativity cherished, and independence nurtured. Together, they want a more inclusive, compassionate world.
They’re now looking for a new Deputy Service Coordinator to join their leadership team. You will support the Service Coordinator to deliver high quality person-centred support for the Apple Group, one of their three community groups The Apple Group supports 8 people with learning disabilities with differing needs, who live in 4 houses in their supported living programme.
A full job description and person specification can be found in the recruitment pack.
Closing date: Midnight, Sunday, 13th October
Interviews will be held on week commencing 21st October
To apply, please read the full job description, and person specification, submit your cover letter explaining how you meet these, and answer the questions on their online application form.
Please also read their privacy notice for job applicants.
REF-216 846
Aspire’s Welfare Benefits programme is a telephone-based service supporting over 400 clients a year, providing specialist advice and ensuring they are receiving all the benefits that they are entitled to.
We’re looking for someone to join our busy team to provide administrative support and ensure our service is running efficiently. As the first point of contact for those seeking our help, you’ll be an excellent communicator, skilled in drawing out key information and confident in using that to prioritise cases. Excellent administration and computer skills are a must. This is a busy role where you’ll be speaking with clients every day and getting to see the difference that you are making. Full training will be given so you don't need previous benefits experience as long as you have a desire to learn.
This is a hybrid role, and the frequency of visits to Aspire’s offices is negotiable. We are also willing to consider this as a 28 hour a week role for the right candidate.
To apply, please send your CV and a cover letter explaining how you meet the requirements of the job. Please note, since communication skills are vital in this role we will not accept AI-generated letters.
Closing date 27th September. Interviews on the 1st and 2nd October.
Benefits
Life Assurance Pension contribution * Aspire Leisure Centre Membership * 27 days holiday rising to 30 after 3 years service * Cycle to work scheme * Eye test vouchers * Uniform
REF-216 752
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Book-Keeper/administrative responsibilities /HR
Part-time: 21 hours per week
Reports to: Director
Salary: 27,500 PA for full-time (pro rata salary)
Job Purpose:
The Bookkeeping/admin role include Managing and coordinating monthly reporting, budgeting and reforecast processes. Answering the telephone, ordering stationary. Providing back office services such as accounts payable, collection of time sheets and payroll. Monitoring cash flow, petty cash handling, paying invoices, communicating with local government finance team, HR and funding application /budgets and monitoring.
Experience of working in a medium size charity and can be work as part of a team friendly cooperative.
Key Responsibilities:
Bookkeepers are responsible for several duties related to managing financial records these responsibilities may include:
· Processing payments, invoices, income and receipts and entering data into accounting software (QuickBooks online) or databases then filing hard copies
· Preparing financial statements showing organisation income and expenditure
· Paying vendor invoices and tracking bank account balances
· Completing VAT returns (if related)
· Verifying the accuracy of business accounts and alerting the management of errors
· Recording any inconsistencies to help the Accountants reconcile inaccuracies
· Developing monthly financial statements including cash flow, profit and loss and balance sheets
· Work with purchasing to enter all PO driven invoices.
· Track employee purchases – ensure appropriate use of company credit cards.
· Work with and support Leadership Team to ensure all expenses are tracked and costs reduced
· Prepare weekly financial reports and correspondence for internal or external review
· Identify opportunities for increased efficiency, enter data for divisional budget and expenses for reporting to Leadership Team.
· File and sort documents (paper and electronically, creating consolidated reports when necessary)
· Various accounting, journal entries, and inventory adjustments.
· Set up and disposal of assets, maintain depreciation schedule
· Preparing employee wages
· Managing employee expense claims
· Helping the with administrative duties and preparing yearly accounts
· Responsible for timesheets, correct or address any payroll changes on weekly basis.
· Give out payslips, email payslips, input on-line banking and advise when submitted for approval.
· Monitor payroll on a weekly basis for any payroll deductions etc
· Prepare payroll & government returns and remittances and payments including HMRC.
Health and Safety and Human Resources:
· Reviewing charities policies and procedures, assisting manager to understand and implement these policies with their staff, to maintain the HR and Safe portals.
· Additionally, work will need to be done to improve the already systems in place
· Attending meetings & note taking
· Ensure all staff are compliant with compulsory CPD, and maintaining up to date records
· Ensuring device policies, mobile phone & laptops, are signed and uploaded onto HR for all staff in possession with a device
· Support recruitment of new staff and lead induction process
· Ensure all new starters and leavers complete all the required paperwork, and that department managers have uploaded the relevant paperwork onto the relevant system
· Human Resources include processing DBS updated
· Manage employee pension plan.
· Maintain vacation, sick leave and attendance records.
· Maintain list of employees.
This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to change based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.
PERSON SPECIFICATION
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and assists the Lifelong Family Links with annual budget preparation process including preparation of accounting and personnel reports, document compilation and analysis, and data management.
To take part assigned operations to achieve goals within available resources; plans and development of the organisation; reviews progress and suggest changes in law as needed to Director
Participates in the development of short and long range plans; gathers, interprets, and prepares data for Director, reports and recommendations; coordinates department activities with other departments and agencies as needed.
Reviews and evaluates programs and services to determine how well they meet the legal requirements intent of the charity.
Support grant programs; prepares grant applications. Conducts operational effectiveness reviews and/or management audits to ensure functional or project
Skills/Experience Required :
· AAT qualified
· Previous book-keeping experience essential
· Microsoft Office suite – Excel
· QuickBooks online
· Working for a charity experience
· Funding applications experience
Our Aims Lifelong Family Links will work in partnership with children/young people and adults with a disability, their carers and relatives
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Race Equality Foundation is expanding during an exciting phase of growth. We are building our team to advance our mission of tackling racism and transforming the lives of Black, Asian, and ethnically minoritised communities.
We are seeking a Communications and Events Assistant to help amplify the Foundation’s research and promote our flagship Strengthening Families, Strengthening Communities programme. We’re looking for a passionate communicator who wants to use their skills to drive positive change.
This is a fantastic opportunity for someone at the start of their career to contribute to impactful programmes that improve the lives of Black, Asian, and ethnically minoritised communities nationwide.
We offer a comprehensive benefits package that includes 25 days of annual leave, increasing by an additional day each year up to 30 days. We provide a generous maternity, paternity, and parental leave package, as well as an employee wellbeing assistance scheme available to all staff and their household family members, which includes up to 8 one-on-one counselling or therapy sessions annually. Additional perks include free eye tests and a contribution towards glasses, employer pension contributions of 5%, access to a loan scheme, and a robust training and development package to support your professional growth.
Please note, applications via CVs will not be considered.
Closing date for applications is Monday 30th September. Interviews will take place on Friday 4th October.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
About the job role
We have an exciting opportunity for a Centre Manager in our Training, Education and Development team at St Joseph’s Hospice.
We are looking for someone who has experience in management and income generation and working in a customer service-focused environment. This post is responsible for managing the development of income, generating opportunities as part of the Training, Education and Development team through a range of educational activities and the hiring of the purpose-built Education Centre at St Joseph’s Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.
About you
You will need:
- Excellent communication and interpersonal skills
- Experience of managing a small team
- Experience of marketing and promoting a service
- Excellent customer service skills and experience
Where you’ll work
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.
We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For further information and to apply, please visit our website via the Apply button.
Closing date: 4th October 2024
Interview date: 15th October 2024
PREVIOUS APPLICANTS NEED NOT APPLY.