Administration Management Jobs

About Us 

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success. 

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills. 

The Opportunity

We are seeking a Programme Officer to join our Work Experience Team. 

This is an excellent opportunity for an organised, enthusiastic and confident individual to join us in a role which has responsibility for ensuring suitable and safe work experience placements are sourced, managed and available for students. Our Work Experience programme provides a taster of the ‘World of Work’ helping to raise career aspirations and support academic progression.  Our team work with local and central London employers and education providers to source, manage and co-ordinate placements for over 5,000 young people each academic year.   

Key Responsibilities of the role include: 

• To secure, update and manage work experience placements. 

• To handle telephone enquiries about the work experience programme, communicating with teachers, employers, parents and schools. 

• To be a key point of contact for schools/educational establishments managing and overseeing the work experience process.

• To produce information and provide support to the Head of Work Experience and other team members. 

• Completing one-to-one interviews with students with additional needs to ensure suitable placements are secured. 

• Managing placements using a bespoke IT system. 

Benefits 

29 days annual leave plus bank holidays 

3 volunteering days per year 

Family friendly policies 

Hybrid working arrangements 

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role. 

Inspire is committed to safeguarding and promoting the welfare of children and young people. Successful candidates will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service. 

How to Apply 

If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification. 

Closing date 

This position is available immediately. Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate. 

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants. 

About Us

Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 26 countries. In over 8 years, we have reached over 5 million refugees and raised tens of millions for over 500 organisations, providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.

Summary of Role

The Regional Head of Middle East Programmes supports the organisation’s programmatic efforts with a focus on developing and implementing strategy for the Middle East region whilst also providing hands-on support to day-to-day grants management, partner management and donor coordination and reporting.

The following role works closely with the Director of Programmes and Head of Programmes (Protracted Contexts). The role will also regularly work as the intermediary lead with the established Collective for Refugee Leadership in MENA (CRLM), which is a group of donors and thought partners focused on advancing refugee leadership and support for refugees across the Middle East and North Africa.

You will be highly flexible and adaptive, able to respond effectively and in line with our emergency protocols to humanitarian crises as required, whilst also supporting longer-term protracted programmes work. You will have strong project and grants management experience and highly effective administration skills. You drive efficiency and innovation and provide senior management guidance on international projects, as well as high-quality implementation. You will address challenges and issues in all aspects of project implementation and ensure timely and appropriate solutions, including the identification and mitigation of programmatic risks. You will also demonstrate strong people management skills, with an ability to provide both task management and strategic guidance (in addition to more holistic line management support) to several team members.

Responsibilities

 Grant Management

● Manage the Choose Love Middle East team to ensure smooth and efficient grant-making for our work in the Middle East

● This includes leading on, and managing a small team, to:

▪ Work closely with partners to gather, review and track due diligence documentation required for granting to partner organisations.

▪ Support the maintenance of grants systems to track grant making progress e.g start and end dates, reporting deadlines, no cost extensions etc.

▪ Draft and/ or review grant agreements between Choose Love and partner organisations and ensure any grant amendments or addendums have correct and accurate information

▪ Review reports from partner organisations to ensure effective use of Choose Love funds

▪ Work with the Data Lead (Programmes) to review Middle East reporting data received from partners and assess outputs, impact and successes from grant-making in the region. This will include being closely involved in impact reporting within the CRLM initiative.

▪ Working with the Director of Programmes / Head of  Programmes  to attend monitoring  trips to the region

▪ Support the Safeguarding Lead on Safeguarding organisational development  for the region as needed

▪ Problem-solving with partners on how to get funding into challenging contexts

Partner Relationship Management

 ● Build meaningful, effective ongoing relationships with new and existing partners.

● Lead partner calls and track key takeaways and actions to share internally.

● Lead on regular check-ins with existing, long-term partners.

● Respond to ad hoc needs arising from partners - including clarification/support on the application process and support with reporting.

● Maintain up-to-date understanding of the needs of partners.

● Supporting Choose Love Fundraising

● Support with narrative reporting to donors - capturing the work of our implementing partners in the region

● Support with developing proposals for donors to Choose Love

● Respond to ad-hoc requests for information from prospective and existing donors

● Support with organising and hosting donor trips to the region

● Support the Partnerships team in presenting Choose Love’s work at events etc when appropriate

● Build and oversee relationships and liaise with CRLM grant partners, bilateral funders, and other key stakeholders to ensure CRLM strategy and approach are aligned to needs and trends in selected contexts

Regional Strategy

 ● Working closely with the Director of Programmes and the Head of Programmes (Protracted Contexts) and ELT,  to develop and implement the regional strategy for Choose Love’s programmes in the Middle East as part of the wider Choose Love Strategy.

● Consulting with key advisors and stakeholders on recommendations for the Middle East strategy

● Championing and supporting opportunities to promote funding to refugee-led and lived-experience led organisations

● Working with the team to implement the regional strategy and adapt the approach in response to contextual changes or humanitarian emergencies

● Maintain an up-to-date expert understanding of the changing context and needs in the region

● Lead on Choose Love’s involvement in CRLM,  including inputting and implementing the new strategy, processes, and systems

● Participate in relevant sector / regional meetings

● Work with the Director of Programmes and Head of Programmes to develop a network of peers working in the region

People Management

 ● Thoughtfully manage the existing team that supports Choose Love’s Middle East work by providing day to day support, meaningful 1:1s and annual reviews and identifying any learning and development needs

● Collaborate closely with (2) other Regions Heads on wider team initiatives and tasks, and be willing to provide surge management support for other regions during absences or periods of annual leave

● Support CRLM in recruiting and utilising advisors and consultants

Internal Communications

 ● Facilitate the sharing of regional strategy and updates across the wider Choose Love team to feed into wider fundraising efforts

● Communicate partner activities / asks to the rest of the team, including presentations on team calls and email updates to the team

● Support the ELT with information to feed back to the board about Programmes work.

● Capture information on specific contexts and summarise quickly and efficiently to the Communications team, as well as for external stakeholders/funders.

Essential Criteria

● Fluency in Arabic and English (both in written and speaking)

● Experience working in a programmes or grants-focused role related to the Middle East region

● Experience in the humanitarian sector, ideally with people who have been displaced

● Have permission to work in their country of residence

● Ability to travel within the Middle East region

● Line management experience, with remote line management experience highly desirable

● Experience liaising with donors and external stakeholders

● Report-writing skills 

Salary & Benefits

 Salary - £40,000 - £47,000

The successful candidate will have working, expert knowledge of the region and will be an Arabic and English speaker. They will also be able to travel, particularly across the Middle East. The position offers a competitive salary and benefits. It is an opportunity to make a difference and work with partners who are genuinely making a difference. This position is fantastic for personal growth and learning in this fast-growing and dynamic charity.

Recruitment Information:

Interviews will take place on the week commencing 22nd July 2024.

 Contact Information:

To explore the opportunity further or for any queries you may have, please contact the Choose Love people team

How To Apply:

Interested candidates are invited to apply by sending their CV and a cover letter by noon 9th July 2024

Pre-employment Checks:

Employment with Choose Love will be subject to the following checks before your start date:

 ● A satisfactory Disclosure and Barring Service (DBS) check

● Receipt of two satisfactory references

Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email to discuss in further detail.

Special Stars Foundation provides inclusive activities for children with SEND and adults with severe learning and physical disabilities in Hull and East Yorkshire. We are a small enthusiastic, professional team based in Princes Quay, Hull with a retail unit providing specialist sensory equipment, a large sensory room and a programme of inclusive activities based in our events unit or offsite with external providers.  Following a period of change this is a fantastic opportunity for an experienced Charity Manager to lead the organisation in its next chapter, expanding services to reach and support more individuals and their families in the future. We are seeking a passionate team player who is flexible in approach and a great communicator who can drive collaboration for the benefit of those we help.

As part of the wider Enterprise team, our Commercial Marketing Assistant will help devise and deliver marketing campaigns and strategies that will grow audiences and increase revenues across our key commercial income streams. The successful candidate will oversee, coordinate, and manage our commercial marketing channels concentrating on finding and developing new partnerships alongside the Head of Enterprise, marketing and promoting our major sites for partnership working with external organisations.

They will:

1. Assist in the production of marketing collateral and material for the B2B market and the promotion of the Champing brand.

2. Work alongside the Communications team to assist in drafting content and key messages for social media, websites and PR, all of which should adhere to CCT brand guidelines. Handle incoming commercial marketing enquiries as appropriate.

3. Liaise with prospective filming enquiries and work with the local teams to help deliver commercial filming contracts.

4. Build positive working relationships, with internal and external stakeholders, to build on existing opportunities, promote and drive engagement with commercial opportunities.

5. Conduct marketing and audience research, to help support and deliver future revenue growth and gather data to report against KPIs and targets.

6. Support in the delivery and wider administration of commercial operations, working with the Enterprise team and freelancers on the ground. The overarching goal will be to grow CCT's commercial revenues.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 15th July 2024.

The interviews will take place remotely, via Teams on Wednesday 24th July 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

ID: 1223 Facilities Manager Central, Facilities Department
Salary: Starting at £36,477 FTE per annum to £40,699 FTE per annum
Grade 4 point 29-33 - pro-rata for part-time hours
Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.
Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the 165 services across England, addressing all issues with hardware, networks and buildings.

Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager? If so, we want to hear from you!

Reporting to the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and be responsible for the implementation of Health and Safety and environmental management in Family Action’s Central region (approx. 40 sites). You will also support with our assets across the whole of the charity, including supervising some external contractors. You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines, and be comfortable working in a small team environment where priorities can change at short notice.

Your skills

You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.

Main Responsibilities:
•To supervise the performance of external contractors for minor and major project work.
•To monitor the Family Action contracts, including the payment of invoices and budgets.
•Assisting in the procurement of necessary services such as M&E, security and telecoms.
•Collaborate with relevant stakeholders and suppliers through meetings and KPIs.
•Conduct Health and Safety site audits to a schedule across the central region.
•Support project managers with risk assessments and advise regarding their H&S system.
•To work closely with the Head of Facilities to develop corporate services for the region.
•Help develop the Facilities departments’ JWA (SLA) and regional measurables reported.
•Assisting with planning and undertaking major repairs, refurbishment and maintenance.
•Help continue to develop central procurement of services, equipment and goods and negotiating terms in liaison with the Head of Facilities.

Main Requirements (for details check the job description and person specification):
•Member of IWFM to at minimum at Affiliate level (or equivalent).
•Trained to IOSH Managing Safely Level.
•Good working knowledge of standards and legislation as applicable to Facilities Management.
•Broad understanding of Telecommunication systems including VOIP phones, smartphones, and networks.
•Experience of delivering small site relocation projects.
•A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.
•Ability to deal calmly and efficiently with difficult situations both on the telephone and face to face.
•Willingness and ability to deal with emergencies.
•Experience of setting up and running office systems, maintaining records, and collating statistics.
•Experience with Office 365, One Drive, Outlook, Word, and Excel.
•Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.
•Experience of working within a team providing a service to others.
•A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.
•To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
•To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.
•To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.

Benefits:
•an annual paid leave of 30 working days plus bank holidays.
•up to 6% matched-pension contributions.
•flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
•enhanced paid sick leave and paid family leave provisions.
•eye care and winter flu jabs vouchers.
•cycle to work scheme.
•investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect

Closing Date : Monday 8th July 2024 at 23:59 (midnight)

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: see Family Action job advert for email address

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

We are currently looking for a Communications and Engagement Business Manager to join the Foundation on a 12 month fixed term contract.

The Communications and Engagement Business Manager is there to provide project and business management support to enable the Communications and Engagement leadership team to focus on progressing the work of the business area and leading the wider team. The Business Manager is embedded in the team in order to fully understand priorities, goals and ambitions and help enable the leadership team to achieve them.

Key Resposibilities

• Build an in-depth knowledge of the Communication and Engagement’s leadership priorities in order to help support the business area’s work.   
• Build an in-depth knowledge of partnerships and stakeholders. 
• Project management and administration activities for Communication and Engagement’s projects, monitoring critical paths, milestones, taking on discrete areas of project work as appropriate and making decisions autonomously.  
• Communicate and negotiate projects and liaise with the wider Foundation team and other stakeholders on behalf of the Executive Directors to enable projects and tasks to progress. 
• Proactive diary management for the leadership of the Communication and Engagement Team in conjunction with other Business and Diary Managers where necessary. 
• Keep track of the Foundation’s planning points and rhythms in order to manage leadership time and stakeholders. 
• Agenda planning and setting for leadership and full team meetings, in partnership with the Executive Directors.   
• Note taking and action monitoring of the above meetings, following up on completion of tasks when required.  
• Liaise with the wider Business Area teams and other stakeholders on behalf of the Executive Directors to enable projects and tasks to progress. 
• Management of the flow of information to other staff within the Foundation. 
• Ad hoc desk research as required, collating information and giving recommendations based on the information gathered 
• Proactively identify and deliver improvements to team processes and share these learnings with other business areas 
• Provide administrative support, such as creating and formatting documents / slides, updating the CRM system, making travel arrangements and other tasks as required.  
• Diary management cover for other business areas to cover absence within the team as necessary 
• Line management of a Diary Administrator including coaching and development, motivation and end of year and mid year reviews.

Skills, Knowledge and Expertise

• Ability to solve problems under pressure 
• Attention to detail 
• The ability to make decisions based on knowledge of the business areas priorities 
• Ability to absorb and summarize complex information  
• Ability to plan ahead, anticipating issues before they arise 
• Ability to change priorities whilst remaining calm and focussed 
• The ability to work with initiative and at pace 
• Curiosity and a proactive approach
• Strong time-management skills and the ability to organise and coordinate multiple projects at once
• Superb written and verbal communication skills 
• Excellent relationship building skills 
• Project Management experience 
• Experience in partnership working across organisations and teams, in a complex organisation and liaising with a wide number of stakeholders 
• Experience of improving business management processes 
• Experience of diary management for multiple people
• Experience using the Microsoft Office Suite 365 and the ability to pick up new software quickly without training.

Benefits

•  Up to 12% employer pension contribution.
• Annual personal development budget.
• Annual health and wellbeing personal allowance.
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT Kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We have a rare opportunity to join our team in a key strategic and operational role as Programme Manager. Working as part of a Collaborative, Responsive, Enterprising, Playful and Reflective team (Our Values!), you will lead and develop our projects and programmes with young people and adults for the South London communities we serve.

We believe that music and media, delivered in a socially and culturally relevant way, have the power to positively change and shape people’s lives. Our purpose-built 3-story base in Brixton houses recording studios, a band rehearsal space, a production suite with top industry standard tech and software. Our work takes place mainly onsite with some community-based work in hospitals or at events.

This opportunity comes at a really exciting time for Raw Material. We are soon returning to our own building which by the end of 2024 will be refurbished via a £1.1m capital fundraising campaign to improve our operational capabilities and develop income generation opportunities and new facilities for the community, with a coworking offer and an increased hires and events programme.

Background Information:

Mind in Tower Hamlets, Newham and Redbridge (MindTHNR) has a strong reputation for delivering good quality counselling services for over 20 years, achieving positive recovery outcomes. 

This is a BACP accredited service and operates using a volunteer counselling placement model alongside paid clinical counselling staff, delivering bereavement counselling to adults living in Newham.

The Counselling Coordinator will be required to complete, oversee and screen clinical counselling assessments and referrals, provide administrative and data support for the smooth running of the counselling services including managing administrative assistants, and provide duty management to therapists in accordance with safeguarding policies and procedures.

Management Structure:

All Mind in Tower Hamlets, Newham and Redbridge staff are accountable to the CEO.  The Counselling Coordinator will be supervised by the Counselling Service Manager who reports to the Operations Director.

Overall Purpose of the Post:

The Counselling Coordinator will be required to effectively support the coordination and supervise the activities of Newham Bereavement Service and Tower Hamlets Bereavement Service at an operational and clinical level to ensure that it meets its contractual obligations and KPI’s. Currently this service consists of bereavement counselling, brief counselling, and early bereavement support.

 Key Responsibilities of Post

 1. Management

 1.1. Ensure the delivery of the service is in accordance to the contractual agreement

 1.2. Effectively monitoring the database, looking for outliers and rectifying this on the Views database system.

1.3. Monitor and manage service capacity in accordance to contractual KPI’s

1.4. Ensure counsellors are at capacity within their individual caseloads and maintain effective clinical work at this level.

1.5. Monitor, identify and report any gaps in volunteer staffing levels both planned and unplanned to the Counselling Services Manager and take appropriate action

1.6. To provide duty management to therapists (counsellors) and support / guide them in accordance to safeguarding policies and procedures

2. Training

 2.1. To support the Volunteer Counselling Placement Programme

2.2.  To support the recruitment and induction of Volunteer Placement Counsellors in line with Mind in Tower Hamlets, Newham and Redbridge policies and procedures.

2.3.  To support with ensuring that all new volunteers understand how to use the Views and IAPTus database system to meet the quality and recording requirements of the counselling services.

2.4.  Ensure that all administrative assistants understand how to use the Views and IAPTus database system to meet the administrative requirements of the counselling services.

2.5.  Consult with counsellors and provide guidance for extensions and signposting where necessary 

2.6.  To work with the team to coordinate and deliver periodic training workshops for counsellors according to service needs as part of their continuous professional development and to promote team building

3. Clinical

3.1. Complete clinical counselling assessments and recommend interventions for clients referred to the service.

3.2.  Coordinate and oversee clinical counselling assessments and referrals to the service

 3.3.  Manage referrals received by this service ensuring that all relevant client information is accurately and regularly updated onto the Views system

3.4.  Screen referrals to the service for counselling in accordance with the service’s inclusion and exclusion criteria

3.5.  Identify inappropriate referrals and discuss with the Counselling Services Manager

3.6.  Ensure that the service is operating to full capacity in order to maintain required KPIs for waiting list levels

3.7.  Manage client queries and related administrative requirements including answering the phones, data input, allocations to counsellors, updating care pathways and schedules, sending appointment letters and other communication.

3.8.  Act as Duty Manager as required and respond to safeguarding issues and risk in an appropriate manner

4. General Duties

4.1. To support service monitoring and patient feedback mechanisms in partnership with the management team.4.2.  To contact clients at the top of the waiting list and book in clients to the counsellor’s diary and send follow up client and GP letters when needed

4.3.  To monitor discharge procedure by discharging people who have not engaged

4.4.  To promote the services to other professionals, GP’s, IAPT providers within Tower Hamlets and Newham

4.5.  To develop the profile of services in Tower Hamlets and Newham by maintaining close links with referral sources in particular local GP’s

4.6.  To take measures to increase the accessibility of the service, by targeting under-represented groups in Tower Hamlets and Newham multicultural community. To promote cultural awareness and sensitivity in the process of service delivery

4.7.  To ensure the service is operating within the BACP code of Ethics and Practice and complies with the BACP Quality Standards

4.8.  To attend service contract meetings when required

Duties required of all Mind in Tower Hamlets and Newham employees

5. To work unsocial hours as required, evening and weekends as the service needs are identified and cover required

5.1. Undertake the induction programme as devised

 5.2.  Participate in staff meetings, team meetings, supervision meetings, appraisals, consultancy, training, team development sessions, working groups and other meetings as required, reporting back as required

5.3.  Provide cover for staff who are absent, at the direction of the Counselling Services Manager

5.4.  To be administratively self-servicing, with good organisational skills

5.5.  Share responsibility for the effective use of systems and procedures for service users, finance, staff communication, and dissemination of good practice and effective working methods within Mind in Tower Hamlets, Newham and Redbridge

5.6.  Share responsibility for health and safety practices, safeguarding or suicidal risk and reporting any concerns to line management and taking immediate action as required

 5.7.  Undertake all duties in accordance with Mind in Tower Hamlets, Newham and Redbridge’s policies, with particular reference to the Equal Opportunities and Health and Safety policies, and work towards their continuing development and implementation.

 This job will be reviewed periodically in line with the organisation’s Business Plan.  The role as described is not exhaustive and so there may be other areas which are the responsibility of this role

Qualifications

1.  

Counselling or Psychotherapy qualification to Advanced Diploma level or above

E

2.  

Accredited membership or registration with any recognised professional body or prepared to work towards this within the first 6 months in post

D

Experience

3.  

Substantial and demonstrable experience of providing psychological interventions of at least 1 years post qualification

E

4.  

Experience of managing client’s risk to self/others and making onward referrals to secondary care services, crisis teams, CMHT’s and safeguarding referrals. Also able to guide others in conducting comprehensive risk assessments and onward referrals accordingly

E

5.  

Experience of the use of clinical outcomes measures, (eg. CORE-10, PHQ9 and GAD7)

E

6.  

Experience using of IAPTus, Views or similar patient database system

D

7.  

Experience of engaging and communicating effectively with a diverse range of people, including clients, staff and other professionals

E

8.  

Experience of keeping accurate records and writing clear and concise case notes, reports and other forms of communication both internal and external

E

9.  

Demonstrable experience of screening referral suitability and knowledge of suitability within the stepped care framework

D

10.   

Experience of working with volunteer counsellors including recruitment, induction and line management 

D

11.  

Experience of delivering training/presentations to a range of audiences, ideally on topics which relate to mental health and wellbeing

D

12.  

Experience of developing and running group-based treatment interventions

D

Skills and Knowledge

13.  

Ability to work independently and as part of an integrated multi-disciplinary team

E

14.  

Ability to prioritise and manage own workload and use own initiative in identifying and solving problems

E

15.  

Ability to work flexibly and work unsocial hours, as required

E

 Qualities

19.

Ability to influence and lead others to achieve shared goals

E

20.

Ability to work flexibly and work unsocial hours, as required and help others

D 

21.

Demonstration of respect for diversity, inclusivity, and good working relationships

E

22.

Upholding ethics and organisational values

E

23.

Demonstration of commitment to own learning and continuous improvement through training and development

E

Are you an enthusiastic and organised programme manager, with experience of working closely with research institutions and/or on learning projects? Have you managed research grants and programmes before, for at least 2 years? Are you keen to work in the international development sector with a leading consultancy company?

If so, please read the job description below:

The primary focus of the role is the day-to-day management of various donor contracts which have a learning and research focus. These contracts currently include both governmental and private foundation contracts. The Programme Manager will oversee the delivery of programmes, coordinating budgets, workplans, consultant management, and administration.

The Programme Manager will be assisted in this by a Project Officer, and will work closely with the Operations Manager, to whom they will report (currently based in the UK). The Programme Manager will work closely with teams of consultants based globally, research institutions also based globally, and also liaise with the Gender and Social Development Head of Practice (currently based in the UK).

Job Description – Operations Manager
IcFEM Dreamland Mission is a Christian charity set up to help fund and support the work of IcFEM in
Kenya. We had been running for almost 20 years with volunteers
running a home-based UK office. Three years ago we employed staff in the UK for the first time. We
currently have income of £350k- £400k a year depending on the projects running. IcFEM Kenya is a
locally run organisation based at Kimilili in Western Kenya. IcFEM Kenya runs community projects as
well as a school and hospital. The past five years has seen our work grow significantly, including the
school and hospital which have developed into large institutions that are valued by the community
in Kimilili and fit well into the local government set up.
We are looking for an individual who is ambitious to see our ministry grow and is experienced at
blending trust in God with human endeavour.
We are seeking an Operations Manager who has experience of the charity sector and is prepared to
be flexible and adaptable to the needs of this small charity. There is the potential for flexibility within
this role and we would be willing to discuss a variation in hours worked. Some occasional evening or
weekend work will be needed, and occasional travel to Kenya is an important part of the role,
particularly to build relationships with the Kenyan team.

Operations manager
Full-Time: 37.5 hours a week or part time/job share considered.
Flexible working available
Work from home
Salary: £30,000-£40,000 PA (Based on experience)
Annual Leave: 25 days PA plus Bank holidays and your birthday if it falls on a weekday. The office
will shut 25th December -1st January and these days will not be counted as part of your leave
entitlement.
Accountable: Chair of Trustees, Treasurer and Secretary
Contract: Permanent (6-month probation)
Handover period: During the probation period some work currently undertaken by Trustees will be
handed over to the post holder. Upon successful completion of the probationary period the post
holder will report to the Chair of Trustees.
Job description

Governance and legal compliance
➢ Review and keep updated UK policy and procedure documentation, writing new policies
where necessary to encompass latest regulations
➢ Regularly review the Safeguarding policy, and risk assessment, with the Trustee who leads
on safeguarding
➢ Work with the Treasurer and Secretary to ensure compliance and deadlines for Charity
Commission
➢ Review “new volunteer” and “new staff member” packs to ensure they meet the legal
requirement of the Charity Commission and all data protection policies
➢ Ensure all staff and volunteers hold correct documentation such as DBS certificates
➢ Ensure compliance with all regulatory authorities and regularly report on these to the
Trustees
➢ Maintain up to date knowledge of Charity policy and procedures

Finance and administration
➢ Manage the charity income and donations, including processing of cheques, bank transfers
and donor management system to acknowledge donations
➢ Grow the number of individuals and churches in the UK who support this charity
➢ Develop and manage donor relationships.
➢ Maintain and develop appropriate financial policies
➢ Manage income from giving sites such as Just Giving, Virgin Giving and PayPal
➢ Manage designated project funds and other finance tasks
➢ Oversee the marketing and communication role to promote the charity
➢ Line manages the Operations Assistant
Project management
➢ Alongside the Operations Assistant, and working closely with the Kenya team, continue to
manage the school sponsorship scheme for IcFEM DEC primary school
➢ Alongside the Kenyan team grow and develop the secondary school sponsorship scheme
➢ Alongside the hospital staff, co-ordinate the UK funded DMH hospital projects including
reports and stories from Kenya
➢ Present own ideas for projects and start to take ownership of new projects
➢ Work with donors including churches to develop current and new projects
➢ Represent the charity externally and strengthen partnerships with all relevant stakeholders
➢ Manage the UK end of Community based projects (e.g. Tree Growing and Bee’s & Honey)
including communications, funding, donor and partner management
➢ Monitoring and evaluation
➢ Set up and manage a monitoring and evaluation system for all UK-funded projects
➢ Provide regular feedback to relevant Trustees or Volunteers who are partners on specific
projects and once a quarter feedback to Trustees meetings
General administration and IT
➢ Oversee regular updates to the website, and social media
➢ Manage enquires both on the telephone and via email
➢ Co-ordinate volunteers both in the UK and those wishing to visit Kenya
➢ Co-ordinate the office including annual leave and day to day planning
➢ Assist Trustees with other administrative matters
Person specification
We are seeking a servant-hearted, emotionally intelligent, self-aware and authentic individual who is
outward looking, a good communicator, level headed and tenacious.
Required experience
➢ Have had extensive experience of the charity sector
➢ Book-keeping, banking or other finance skills and/or experience
➢ Experience of managing teams including volunteers
➢ Proven track record of being a team player
➢ Proven track record of managing charity offices and projects
➢ Experience of working with the highest levels of discretion, integrity and honesty.
Desirable experience
➢ Experience of working in East Africa
➢ Experience of using Beacon Donor Manager, and Xero finance manager systems, and if not
willing to learn
➢ Experience of managing online donor platforms
➢ Experience of website management
➢ Educated to degree level in relevant area or relevant professional qualifications
➢ Fundraising experience
➢ Experience of marketing in a charity setting
➢ Experience of working with volunteers
Required skills and abilities
➢ Able to work with minimal supervision
➢ Good relationship management skills
➢ Have tact and diplomacy skills
➢ Excellent written and verbal communication, marketing and PR skills
➢ Have excellent IT skills including Excel and the ability to learn website management
➢ Highly organised, able to manage multiple tasks at once and under pressure, and adept at
building good relationships
➢ Able to foster a culture of innovation and initiative-taking, creating a ‘can do’ atmosphere
that values everyone’s contribution and coaches out the best in the team.

Desirable knowledge
➢ Be up to date with charity law and have experience of coordinating policy and procedures
➢ Educated at least to A level or equivalent with GCSE passes English and Maths
➢ Knowledge of charity governance and developing new policies for growing charities
Personal qualities
➢ An active Christian faith with an openness to engage in devotions in the office
➢ Willing to work with ethos of a Christian Mission including partaking in prayer meetings and
church meetings
➢ Model professionalism and a passion for excellence.
➢ Willing to be flexible and work some evenings
➢ Comfortable lone working or with only one colleague
➢ Be willing to travel to Kenya when required
This job has an occupational requirement under Schedule 9 of the Equality Act 2010 to be held by an
active, practising Christian who assents to our Statement of Faith. 

Thank you for your interest in our wonderful charity.

At Peter Ashley Activities Centres Trust, we change lives by providing exciting and enriching indoor and outdoor activities to children, young people and members of our community in our beautiful heritage setting high above Portsmouth.

We work hard to achieve our goals and we have a vision to be the leading activities charity in the South of England.

If you are passionate about inclusion, activities and supporting children to be their best, and you meet our essential criteria, then we are interested in hearing from you.

The essential criteria are listed in the job pack which can be downloaded in pdf format.

As well as meeting our essential criteria, applicants must have a full and clean driving licence and will be subject to a DBS check as well as reference check.

The Activity Manager works with the Head of Operations and other managers and the Board to fulfil the aims of the Charity.

The Activity Manager is responsible for the management and delivery of all activities and activity related matters across the Leisure Department and residential provision.

The Activity Manager will lead by example and demonstrate excellent customer service in all their interactions with our customers and visitors.

The Activity Manager ensures that the objectives are met by working with the management team, partners, other members of staff and volunteers to deliver and develop sustainable activities, securing the necessary resources, and meeting financial and operational targets and commitments.

The Activity Manager leads on the identification, specification, pricing, compilation and submission of all activity-based projects, contributing to bids for funding.

The Activity Manager, Fort Purbrook is part of the Trust team and is expected to follow all rules of employment as laid out in the Staff Handbook, to work to the Vision and Mission of the Trust and to actively contribute to our success by sharing and discussing ideas, by maintaining high standards of work and by building effective relationships with current and prospective clients.

The Activity Manager, Fort Purbrook reports to the Head of Operations.  Activity Manager, Fort Purbrook will follow all reasonable instructions given by the Head of Operations and/or senior managers of the Trust.

To apply, please download our supporting documents and submit a covering letter explaining why you feel you are the right fit for the role and append your current cv. Applications should be submitted using the application tool by noon on the 5th July 2024.  Shortlisting will take place shortly afterwards and interviews will be arranged to take place the w/c  8th July in person at Fort Purbrook.

Our supporting documents include:

· Job description and person specification

· PAACT competencies

Our retained HR consultant, Rebecca Labram, will be in contact with all applicants following shortlisting and any queries should be directed to Rebecca through the applicant management system.

We are committed to Equality, Diversity and Inclusion and applicants are encouraged to complete the Equal Opportunities Form on the applicant management tool.  Responses using this tool are anonymous.

Your personal data is safe with us.  A copy of our privacy policy is available on our website Privacy & Data Policy for the Peter Ashley Activity Centres website.

Please do not apply if you do not meet the essential criteria in the person specification. We will shortlist applicants carefully against the person specification and any criteria that cannot be demonstrated at application stage will be assessed at interview through competency questions and through practical exercises.

If you have access requirements or an access rider, please include these with your application so we may support you.

Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs.

We are looking for a Relationships Manager to accompany local partnerships through the development and testing of potential local systemic solutions, acting as the key point of contact for Youth Futures to:

•  support each partnership to make the most of their work during this period, with the aim for partnerships to establish a local shared ambition for systems change and commitment to action.
•  enable Youth Futures to make informed decisions about further partnership investments to deliver their ambition.
•  bring local insight and learning into Youth Futures, and to channel information and support from Youth Futures to local partnerships. 

You will lead our relationship with up to three local partnerships, working as part of their team to help Youth Futures understand the potential for change, and how and where we can add value. As well as support and future investment from Youth Futures, this may include helping partnerships identify alternative sources of funding, develop business cases for future support or capture their learning to influence decision-makers. You will have the strategic vision and analytical thinking to assess future potential as well as current progress, and spot these emerging opportunities.

This is an enabling role, which requires exceptional abilities to establish and maintain close, supportive relationships that put local partners and young people in the lead. You will have excellent stakeholder management skills, helping partners navigate the tensions between different parts of the system, while keeping their eyes on the prize of connected, consistent and responsive support.

This role is fixed term until January 2026 with the possibility of extension - Full Time –37.5 hours per week. We offer flexible working and consider alternative patterns of work.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

For a more detailed Job Description & Person Specification, or to apply, please visit our website.

About The Role

Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:

Day-to-day operational management of the Charity, including:

• Resolving daily operational and administrative issues efficiently and effectively.
• Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
• Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
• Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
• Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
• Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
• Management of certain operational budgets, in collaboration with the CEO / Finance Director.
• Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
•   The organisation of certain social events, and other team away days or Board strategic planning days.
• Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
• Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.

Digital:

• Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
• In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
• Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
• Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
• Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
• Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
• Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.

Data protection

• Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.

Governance

• Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.

General

• Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
• Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
• Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.

Salary:  £30k - £35k FTE depending on experience

Contract: Permanent

Hours:                                Full-time in term time (part-time considered). Reduced hours in school                                          holidays (exact hours are negotiable)

Location/Travel:                Hybrid. Predominately home based with up to 8 days travel per month.                                    This will include one office day per week in the Bristol area.  Additional travel to member schools will be UK-wide and may include occasional overnight stays.          

IDPE operates a home-working business model and does not use a permanent office.  The team meets regularly across the Bristol area.

IDPE is a membership organisation, supporting fundraising and engagement professionals in schools.  We pride ourselves on having a thriving and engaged community and, as membership manager, you will play a pivotal role in supporting and expanding our community.  This is a relationship management role which requires an engaging, enthusiastic and passionate communicator able to build relationships at all levels, listen to the needs of members and work across the business to ensure these needs are being met.

Key Responsibilities:

Member engagement

• Together with the membership administrator, you will be a primary point of contact for members across the UK and internationally
• Member satisfaction is our highest priority, and you will be speaking to members daily, monitoring forum discussions, identifying key discussion themes at meetings and working with internal staff to ensure IDPE continues to meet the needs of its members  
• You’ll get to know members personally and will be able to understand their challenges and areas of interest, signposting them to relevant services and resources.  You will also identify potential gaps in our services and will work across the business to ensure we meet the needs of all members
• An analytical approach to member engagement is required as you will be responsible for the analysis and interpretation of engagement data, using this to develop an engagement strategy and encourage member participation

Member acquisition

• You will work with the CEO on developing and managing the member acquisition strategy and pipeline, researching prospective members, and managing the relationship through to membership
• You may be asked to represent IDPE at external events or conferences, identifying and connecting with prospective members
• You will work with marketing to communicate member benefits to prospective schools
• Together with the membership administrator you will manage the new member onboarding process, conducting welcome calls and initiating regular follow-ups to ensure new members are engaged and knowledgeable about our services

IDPE’s member acquisition strategy is based on relationships.  We do not cold call or hard sell but build on introductions and approaches from schools interested in joining.

Volunteer stewardship

• You will be responsible for building and managing a nationwide network of volunteers, encouraging their involvement in the member engagement and acquisition process
• IDPE hosts 12 regional meetings and specialist forums, across the UK each term.  You will be responsible for ensuring these happen, working with volunteers to create relevant and engaging agendas and chairing meetings when required
• You will manage the volunteer recruitment, onboarding and engagement process

Membership strategy

• Membership strategy is led by the CEO but, as membership engagement manager, you will be instrumental in influencing this and will lead its delivery. You will also support the CEO in a wide range of membership activities and projects
• You will be an ambassador for IDPE, representing the charity at internal and external events, chairing webinars and over time will become a subject matter expert on IDPE’s membership
• Your analytical approach will enable you to report on trends, behaviours and challenges, providing data to support your narrative.  You will also work closely with the Finance Director to set and monitor membership targets
• You will be responsible for writing membership communications and for ensuring the membership content on the website remains current
• You will be responsible for leading key membership projects

These tasks are not intended to be exhaustive, but they highlight the major tasks that the post-holder may be reasonably expected to undertake.

Are you IDPE’s next membership engagement manager?

This role would suit someone who loves talking to people and building relationships. IDPE's strength lies in the relationships it has with members and the successful candidate will be a natural people person who loves listening to member stories and facilitating the sharing of expertise and knowledge across the IDPE community. It would suit an individual from a sales/account management, alumni relations, fundraising or member services background.

Essential skills

• Experience in membership, relationship management, fundraising, alumni relations or customer service management with a proven track record of leading the delivery of a high-quality service
• Naturally inquisitive with a keeness to listen to members and find out more about their challenges. You will be someone who loves people and is able to listen, question and empathise with individuals at all levels 
• Strong administrative skills, able to set up and manage supporting processes
• Professional at all times, even when under pressure  
• Able to present information succinctly in oral and written form
• IT literate with experience of MS Office and using a database/CRM to record, review and extract data
• Excellent copywriting and proofreading skills
• Working within a small team will require a flexible approach to duties and a willingness to support others with a variety of tasks

Please note: all IDPE staff are expected to attend the IDPE Annual Conference.  This will involve a three day/two night stay each May/June.  The next conference will be on 11-13 May 2025 at Celtic Manor Resort in Newport.