Administration Jobs

Are you highly organised, motivated by your Christian faith and have excellent system and administration skills that will help support our Programmes team? Do you want to be part of supporting vulnerable communities across the globe to access the healthcare they need through the delivery of essential medicines and supplies? 

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

The Programmes team are looking to recruit a Programmes Administrator to support administrative functions across key programmatic areas and to provide general administrative support to the Programmes Team.

This role involves close collaboration with other departments, particularly in the Corporate Partnerships, Logistics, and Compliance teams, to ensure the efficient and effective placement of medicines and medical supplies in compliance with regulatory guidelines and best practices.

Additionally, the role provides administrative support for cross-team activities such as fundraising and communications, as well as for organisation-wide initiatives. This position is ideal for someone with strong administrative skills who is seeking a programme-facing role in a dynamic and supportive environment.

Person Specification

-   Experience of administration and record keeping to a high standard
-   Experience of working with data and systems
-   IT literate in all major MS Office applications
-   Highly organised, efficient and self-motivated
-   Excellent written communication skills
-   Strong interpersonal skills and ability to adapt as part of a small team
-   Ability to work with competing priorities, deadlines and targets
-   A commitment to accuracy, numeracy and excellent attention to detail
-   Ability to work within a regulatory/compliance framework
-   Committed to IHP's Christian Ethos and Values
-   Willingness to work flexible hours including occasional evening or weekend work 

The following would be desirable:

- Experience of managing relationships with external stakeholders
- Understanding of the international development, humanitarian or global health sectors

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays 
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support 
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A new starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.

We currently have a vacancy for a full-time and permanent Office Administrator. This role involves working on the reception, making bookings, responding to enquiries, dealing with customers and supporting the ministers. The Office Administrator will provide a warm welcome to all visitors to Hinde Street Methodist Church and be part of a small and friendly team. The role is largely administrative but there will be opportunities in digital communications, marketing and community engagement.

Hours: Full time, 37.5 hours per week​

Location: Hybrid working between Vauxhall, London (3 days in the office per week) and home​

Contract: Permanent​

Do you want to work with a multiple charity of the year winner? We are FoodCycle, and our vision is to make food poverty, loneliness and food waste a thing of the past for every community. We connect communities, reducing loneliness and food poverty – working with thousands of volunteers and surplus food to help everyone who needs us. By creating welcoming spaces for people from all walks of life to meet, eat and have conversations, we are supporting people’s health and mental wellbeing.​

You will support our mission by ensuring efficient office operations and maintaining a safe and organized work environment. You will have the opportunity to liaise with all levels of the organisation, from the CEO to the volunteers who work at our community meals. No two days will be the same, and tasks will range from organising travel for regional teams, sending out equipment to support new Projects launches, and answering the main office telephone to supporting larger projects like our annual guest surveys.​

You will have the opportunity to improve processes and seek efficiencies. You will be an excellent communicator, with great organisational skills and previous experience in an office environment. You will be confident answering phone calls, including from vulnerable people, and be able to work on various projects at once. This is a hybrid role, with 3 days a week at our Head Office, so you will need to live within a one hour commute of Vauxhall, London.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Sunday 16th February 2025.​

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview. We will shortlist applications as they come in, so we recommend applying early.​

Interviews: planned for Wednesday 19th February 2025.​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Basic DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​

Essential functions

Organisational operations 

1. Managing the office, ensuring team members have the space, equipment, and services they require;

2. Ensuring HIAS+JCORE is meeting all requirements around regulations including implementing health and safety policy and procedures, and arranging and ensuring staff attendance at relevant training; 

3. Responding to external phone and email enquiries; 

4. Administering HIAS+JCORE’s DBS system for staff and volunteers;

5. Liaising with the charity’s insurance provider.

Events

1. Providing support to HIAS+JCORE events, including venue booking, registration, communication, working with suppliers, and other support before, during, and after events; 

2. Organising staff meetings, training, away days, social events and celebrations; 

3. Ensuring events take place within agreed budgets.

HR 

1. Managing recruitment and inductions of new staff, maintaining personnel files and HR records; 

2. Managing processes around holiday and leave;

3. Liaising with the charity’s payroll provider and ensuring relevant documents are sent to staff;

4. Ensure that employment law and other relevant legislation is being complied with; 

5. Ensuring staff compliance with all HIAS+JCORE and HIAS policies and processes. 

Finance support 

1. Working with the freelance finance manager to ensure timely updating of accounts and payments;

2. Oversee staff payment cards;

3. Fundraising administrative support. 

Governance and staff support 

1. Coordinating the work of the Board of Trustees, including organising Board meetings and papers, attending meetings and taking minutes; 

2. Administrative tasks relating to liaising with and updating records held by the Charity Commission and Companies House; 

3. Administrative support and diary management for Executive Director and Deputy Director. 

 IT 

1. Responsible for the management of HIAS+JCORE’s IT systems. Ensure data protection laws are being adhered to. Point of contact for the ICO; 

2. Ensuring regular safety testing; 

3. Work with partners at HIAS to implement new systems;

3. Working with the team to implement our new Customer Relationship Management (CRM) system. 

Other Responsibilities 

1. Any other duties as required by your line manager. 

Qualifications and Experience  Essential 

• A self-starter that is able to take initiative and work independently on new projects, including finding ways to improve the efficient and smoother running of the HIAS+JCORE office team; 

• A willingness to learn on the go;

• Excellent IT skills. Proficiency in Microsoft Office 365 suite including being able to undertake key tasks such as mail mergers; 

• Awareness of statutory and regulatory requirements; 

• Awareness of GDPR and data protection legislation; 

• Ability to communicate well in writing; 

• Excellent attention to detail; 

• Excellent organisational skills; 

• Ability to work well as part of a team and with other volunteers; 

• Ability to oversee and manage projects on an ongoing basis;  • Commitment to HIAS+JCORE values, social justice and anti-racism. 

Desirable 

• Experience of working for a small charity 

• Experience of interacting with charity governance and trustee boards

Experience required 

• Prior administrative experience; 

• Experience of managing a database system; 

• Experience of holding responsibility for data management, HR and ensuring compliance with statutory requirements; 

• Proficiency in IT and ability to learn how to use new equipment. 

Are you enthusiastic, self-motivated, highly organised with excellent communication, IT and administration skills?  This role provides the public facing element of our service, responding to Carers / professionals initial calls and emails effectively, providing information and connecting them with the right service.   As well as dealing directly with Carers, the postholder will provide critical administrative support to the organisation and senior staff.  This is an exciting opportunity to become part of a small, welcoming team who are passionate about making a real difference to the lives of unpaid Carers in Manchester.

ABOUT THE TALENT ACQUISITION ADMINISTRATOR ROLE 

This is a key role within our Talent Acquisition team, reporting to the Talent Acquisition Partner. You will take some degree of ownership and responsibility for the onboarding of all new employees, bank workers, and volunteers into our organisation. You will coordinate with key departments to handle new starters, leavers, and monthly changes. This role requires a high level of attention to detail and accuracy, able to follow policies and processes, ensuring all new hires are made in line with our policies and UK employment law. 

You will support with collating references, medical health assessments, qualifications, equality monitoring, DBS and eligibility to work in the UK, as well as supporting with the shared mailbox, and managing the process of onboarding through our ATS. 

We are looking for someone who is passionate about Talent Acquisition and has the ability to carry out a wide range of administration duties, create reports, and navigate online systems.

We are a Talent Acquisition team of 3 currently and work within the wider People and Culture team which includes the Generalist team, Workforce Development, and Talent Development. We work collaboratively together, with regular office days and service visits. 

Shift Pattern: 37.5 hours per week, Monday to Friday. Hybrid working 09:00 - 17:00 minimum 2 days a week in our central office or a service. We have a team office day on a Monday usually. 

Salary: £26,100 

What are we looking for from a Talent Acquisition Administrator?

• IT Proficiency, ability to learn new software programs, advanced knowledge in Microsoft, including Word, Excel, and Outlook.
• Ability to learn and navigate new systems, and manage a process on an ATS
• High level of attention to detail and accuracy
• Ability to create and manage reports
• Ability and willingness to attend regular visits to our different service locations
• General knowledge and understanding of UK employment law
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment

What would we like, but not essential?

• Previous experience navigating ATS and HRIS systems
• Previous experience of completing end-to-end recruitment administration
• Experience in consulting others, ability to provide advice and guidance in line with employment law and equality acts
• Working knowledge and experience managing an Applicant Tracking System or HR System
• Professional Qualification in a relevant discipline such as Human Resources
• Experience in a similar size organisation and/or charity sector organisation

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

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Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.  

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

We have a new exciting and challenging opportunity for an Administrator (known locally as a Service Delivery Assistant) working for Victim Support Dyfed Powys team.

This is a hybrid working post, office location to be discussed.

Do you want to be part of a fast paced, unique service providing the highest quality support to the victims and witnesses of crime? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Dyfed Powys and Hybrid.

As a Service Delivery Assistant you will be:

You will be pat of our service delivery team providing support across a range of functions within Dyfed Powys Police force area.

• Managing Excel spreadsheets.
• Inputting and raising invoices.
• Managing calls to and from a range of people including those affected by crime and generally supporting our multi-crime service to run smoothly.
• We support staff and volunteers to keep them safe within their role and you will be given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the HS, you will be expected to engage with clinical supervision and supervision with your line manager.

You will need:

• You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

You will be p

CSH are looking for a full time Administration and Finance Assistant to join our team.

• Home-based remote working with monthly travel to Oxford
• Full time: 37.5 hours per week (30 hours per week on request for the right candidate)
• Salary for full time hours: £25,500 per annum (plus contributory pension).
• 25 days of annual leave per annum plus bank holidays (pro rata if employed at 4 days per week)
• Permanent role
• Apply by 12 noon on 5 February 2025
• Expected online interview date: Tuesday 18 February 2025

About The Centre for Sustainable Healthcare

The Centre for Sustainable Healthcare is a charity that supports healthcare staff, and the systems they work in to be more environmentally sustainable. Our Education team provides training in sustainable healthcare and planetary health for health professionals. Our Clinical Transformation Programme mainstreams environmental sustainability within clinical areas so that it is integral to the planning of health systems and the practice of healthcare professionals. Our Green Space for Health Programme works to realise the value of the NHS green estate for physical and mental health, supporting NHS sites to develop their green space for the benefit of patients, staff and communities, while improving biodiversity and combatting climate change.

About the role

We are looking for a detail-oriented Administration and Finance Assistant to join our team. You will work with the Chief Operating Officer to ensure payroll, invoicing and finance tasks are completed and with the wider team on administrative support.

Key Responsibilies:

Finance (estimated 60% of work hours)

• Working under the direction of the Chief Operating Officer (COO) and external accounting team, and using the Xero finance system to;
  • Prepare, send, and chase invoices through co-ordinating with wider team members
  • Liaise with accountants & COO to ensure correct income allocation across department codes
  • Arrange refund and credit notes when needed
  • Order equipment for staff. Complete supplier details requests. Ensure costs are correctly allocated across the department codes on Xero
  • Pay expenses to staff
  • Reconcile Xero with bank account
  • Deal with external suppliers

Admin and operations (estimated 40% of work hours)

Ensuring the smooth running of CSH operations including:

• Setting up regular team meetings
• HR systems administration – Keeping track of staff holidays, sick leave. Updating and maintenance of staff details and HR folders
• Helping with recruitment admin including filing applications, sending replies and responding to queries
• Organising office days once a month- booking venues, catering and technical support
• Timely management of CSH general inbox and phoneline, ensuring there is holiday cover in place when needed
• General CSH administration; providing additional administration tasks for the CSH team as required
• Working with the COO and Directors to prioritise continuous improvement and ensure administrative processes are smooth across the organisation.
• Dealing with external suppliers e.g. IT support, software providers.
• Ensuring compliance with health and safety standards is facilitated and prompted across CSH (e.g. Display Screen Equipment training)
• Administrative support to new starters
• Supporting offboarding of staff: calculating remaining annual leave, supporting leavers with handover, arranging leaving card and gifts, ensuring recovery of CSH assets; IT equipment, systems access and software etc.
• Supporting COO with EDI initiatives and actions (RACE report etc.)

We are looking for an organised individual who is confident with IT, quick to learn and who enjoys working as part of a team. Please read the full job specification. 

Location

The role may occasionally require travel within the UK. We encourage the use of sustainable travel wherever feasible. CSH is based in Oxford, UK. Staff are requested to attend team meeting days in person once a month. Travel costs for attending these meetings are reimbursed.

Closing date: 12 noon on 5 February 2025

Curriculum Departmental Administrator

Hours: 35 hours per week - (We are open to discussing job share opportunities)

Job Type: Full Time, Permanent, On Site

Are you mature, confident, and well-organised with excellent interpersonal skills? Do you thrive in a busy and complex environment, using your own initiative to prioritise work and meet deadlines? If this sounds like you, come and join us at the Mary Ward Settlement as our Curriculum Departmental Administrator!

You will be joining a medium-sized multi-service charity, focused on supporting the efforts and achievements of people in the communities it serves through adult education, access to welfare and social justice, and community services. You will work as part of the curriculum administrative team, providing full administrative support to the curriculum team to ensure the delivery of high-quality provision that supports Mary Ward's strategies and meets the needs of learners.

The Curriculum Departmental Administrator supports the Team Leader of the Curriculum Administration Department in the development, implementation, and maintenance of systems, processes, and procedures for centre-wide and subject-specific policies and activities. The role requires excellent organisational and time management skills, as well as the ability to work independently and as part of a team.

Key responsibilities include:

· Being the link person for specific subject areas

· Administering pre-course assessments and specialist application processes

· Managing administrative aspects of awarding bodies across the provision

· Supporting tutors with course documentation and student enquiries

This is a wonderful opportunity for a Curriculum Departmental Administrator to immerse themselves in a successful, interesting, and inspiring organisation.

We very actively encourage applications that are representative of the diverse communities that we serve.

This organisation is committed to safeguarding and promoting the welfare of service users and expects all staff and volunteers to share this commitment.

Pension: NEST Pension Scheme (2% Employee Contribution & 6% Employer Contribution)

Annual Leave: 35 Days plus Bank Holidays

Location: 275 to 285 High Street, Stratford, E15 2TF

Benefits: Cycle to Work Scheme, Season Ticket Loan, Regular Training & A Subsidised Course of Your Choice.

How to Apply: Application forms are available from the Mary Ward Centre Website

About the role

Women and Girls Network’s (WGN) Administration & Bookings Officers (ABO) have day-to-day responsibility for coordinating the bookings for all of our clinical services. They contribute towards the delivery of high-quality therapeutic work through the provision of an empathetic, efficient and comprehensive service, ensuring that all referral / booking related matters are administered effectively. This is achieved by working closely and consulting with various managers about any potential barriers to service provision and regarding complex and / or highly sensitive cases. This role is primarily focused on our Rape Crisis and Ascent Counselling Services and also includes providing occasional cover and support for other WGN services.

ABOs act as a key point of contact for the charity and ensure WGN’s centres are welcoming, supportive and calm environments for all users. As with all WGN team members, ABOs are responsible for actively contributing to a culture, which values and respects diversity, learning, improvement, striving for quality and best practice. They are responsible for contributing to continuous formal monitoring and reporting processes for clinical services delivery and provision.

About you

We are looking for a highly motivated, organised and skilled individual to join our brilliant team of ABOs whose contributions are essential to the core functioning of WGN’s clinical services. If you are passionate about supporting women and would like to work within an empowering and feminist framework, we would really like to hear from you.

In the Job Description you will find a list of skills and experience we would ideally want you to have; however, we know these are gained in many ways, including unpaid and informal roles. We would like to hear why you are right for this role, not whether you have previously had formal opportunities, so please apply if this position sounds right for you and we will consider your application.

About us

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

How to apply

Completed applications and equal opportunities monitoring forms should be submitted by 9am on Monday 10th February 2025.

Further Information

This post is subject to satisfactory references, DBS check, and social media check. 

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity. We have some further great benefits that can be shared via the HR team upon application.

We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities. 

WGN is an equal opportunities employer.

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.

As a key part of the Nene Park Trust Fundraising Team, you will assist the Team to raise income for Nene Park Trust, supporting them to deliver their work as efficiently as possible. You will be closely working with the Senior Fundraising Officer to deliver relevant fundraising content, campaigns and events in relation to individual and corporate giving, whilst helping to build and maintain good relationships with our donors and raise awareness of the charity and its work.

This part-time, permanent role will encompass a variety of tasks including but not limited to the following:

• Administering a broad range of fundraising activities such as requests for memorial benches and celebration leaves, drafting blogs and social media posts and coordinating appeals.
• Planning and supporting fundraising events and supporter engagement opportunities  as well as helping to grow and nurture networks with local individuals and businesses.
• Maintaining our CRM system and ensuring we remain compliant with laws and regulations.

In addition, the ideal candidate will naturally demonstrate the following characteristics:

• Excellent communication skills with the ability to work with a variety of people and audiences.
• Highly organised and able to respond quickly to changing priorities.
• A team player, collaborating closely with your team to achieve fundraising targets and working across the entire Trust.

Please visit the Nene Park Trust website to view the full recruitment pack and apply for this role. Completed application forms should be submitted by 17:00 on Friday 14th February 2025.

Job purpose 
To provide efficient and effective administrative support to the Board, Senior Leadership Team and Carers Advisory Panel, including organisation wide meetings and Board meetings. To provide support to ensure organisational compliance with legal and statutory duties and good governance.
Key responsibilities 
 To be the first point of contact for enquiries, managing incoming phone calls and 
generic inboxes, ensuring that enquires are escalated efficiently and calls transferred 
to appropriate DCC team members.
 Co-ordinate the organisation wide calendar and provide administrative support for 
internal meetings.
 Provide administrative support for board meetings including the distribution of 
papers and minute-taking.
 Provide the Chair with administrative and secretarial support as required, including 
support with the onboarding process for new Trustees.
 Support the Director of Finance and Resources in ensuring compliance with 
Companies House, Charity Commission and best practice in all areas of governance.
 Support the Director of Finance and Resources to ensure that organisational policies 
and procedures are up to date and in line with changes to the law and best practice.
 Provide support to the Head of Policy and Campaigns, in particular with
administration relating to the Carers’ Advisory Panel and communication with panel 
members.
 Provide administrative support during recruitment and induction of staff or 
volunteers.
 To provide additional administrative support across the organisation, as required.

About Nordoff and Robbins

We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.

Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to marketing, communications and digital that help us engage more people and grow our fundraising.

We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen.  This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.

The culture

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Could this be the place for you?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

About the role

Music Services is the delivery arm of Nordoff & Robbins and encompasses the provision of music therapy and related activities including education, training and research.

The Music Services Administrator will be based on-site at our Newcastle centre 4 days per week and will work  closely with the North East and Yorkshire and East Midlands Regional Managers as well as alongside other Music Services Administrators to ensure that the admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. Many of our clients lead challenging lives and include vulnerable children and adults.

We are also looking for you to:

· Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders.

· Have a collaborative work ethic and ability to engage positively with all stakeholders. 

· Have a professional approach and ability to work without close supervision. 

· Produce work with accuracy, diligence and attention to detail. 

· Effectively use Microsoft Office (Outlook, Word, Excel)

· Be mission led and values driven, putting the client front and centre of what we do.

· Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvement and share these with the team.

If you like a varied role and have a real interest in and enthusiasm for Music Therapy and the difference it can make to vulnerable people, this could be just the job for you. You will need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.

What we offer

The three best things about the job (in our humble opinion):

1. You will be witnessing examples of the impact of music therapy continually, as you engage with 10 therapists in the team and develop an understanding of how music therapy services function in a wide range of settings.

2. You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues.

3. You will have regular face to face interactions with the clients, their families and carers who benefit from our services.

Benefits include:

· A salary of £22,478.72 per annum pro rata

· Fixed term 12 months maternity leave contract

· Part time position working 4 days (32 hours) per week on-site (Wednesday, Thursday, Friday and Saturday)

· Pension scheme

· 31 days annual leave plus bank holidays (pro rata)

· Salary sacrifice benefits including cycle to work.

· Employee Assistance Programme (EAP)

· A true People First charity with training and career development as part of our core

· An inclusive culture – and lots of music!

We are proud to have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff and Robbins.

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of N&R as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

Supporter Services Administrator

Position Objective:

• Responding to phone calls, e-mails and letter correspondence from members
• To provide the Fundraising Department with general administrative support

Term of Employment:

Part-time (3 days a week, ideally Monday to Wednesday)

Reports to:

International Membership Services Manager

Location:

Hybrid in London

Salary:

£28,500 (pro-rata)

Primary Responsibilities and Duties:

• Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation’s positions and values, contains up-to-date information and is handled in a timely, professional, and efficient manner
• Verify donor data, including demographic, membership, and personal information, and input it into the membership database
• Organise and maintain the Fundraising Department’s administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements, and adding donations to the database
• Process invoices and liaise with the PETA Foundation US’ Finance Department
• Investigate and respond to donor and supporter enquiries in a timely manner
• Liaise with external agencies as required
• Perform general administrative tasks
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience with Windows, Microsoft Outlook and database systems, preferably Raiser’s Edge
• Experience in a membership services or relevant customer services role
• Knowledge of animal rights issues and PETA UK’s campaigns
• Excellent verbal and written communication skills
• Exceptional organisational skills, with experience in managing multiple tasks
• Strong attention to detail with proven ability to deliver highly accurate work
• An understanding of GDPR is desirable
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred