Youth Engagement Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Relationship Fundraiser
£28,137.13 per annum
North Yorkshire Hospice Care Sites (Harrogate & Thirsk)/Hybrid
Closing Date: 23rd July 2024
Hours per week: 30 to 37.5 Hours
Contract type: Permanent
Interviews will take place in Harrogate at the end of July (date To be confirmed)
Do you enjoy using your communication skills to develop lasting relationships with individuals? Are you passionate about local hospice care?
North Yorkshire Hospice Care (known to its local communities as either Saint Michael’s Hospice, Herriot Hospice or Just ‘B’) has a great opportunity for someone to join their fabulous Fundraising Team as a Relationship Fundraiser. If you are energetic, passionate, and looking to develop a career in fundraising whilst ensuring everyone has access to local hospice care, emotional wellbeing and bereavement support, this role is for you.
This is an excellent opportunity for proactive candidates with experience working within Individual Giving, In Memory or Legacy giving, to work in a growing area of the charity. With a varied workload, as a Relationship Fundraiser you will help secure a crucial source of income for the charity.
The Relationship Fundraiser will cultivate and manage relationships with both internal and external stakeholders, as well as individual donors, to ensure a positive experience for all supporters of North Yorkshire Hospice Care. Each day in this role will be unique, involving activities such as planning upcoming appeals, meeting with recently bereaved families, or promoting the importance of legacy gifts. This position is ideal for someone who enjoys building relationships and has a keen eye for detail.
We are looking for individuals who are personable, have a positive attitude, and can empathise with stakeholders.
Key responsibilities will include –
- Supporting in-memorium donors through their giving journey
- Help the creation of regular giving appeals
- Grow income and support donor stewardship from general donations received
- Be an ambassador for legacy giving, growing awareness internally and building number of legacy pledgers
- Build and maintain strong, personal relationships with stakeholders to ensure life-time giving
- Work with the team across the other fundraising specialisms to contribute to a cohesive approach to fundraising
Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.
Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK.
Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Benefits include (subject to eligibility): -
- 35 days holiday per year (including Bank Holidays, pro-rata)
- Comprehensive Induction Programme
- Refer a friend bonus scheme
- Pension Scheme with an employer contribution of 8%
- Lifestyle discounts and savings
- Cycle to work scheme
- Employee Assistance Programme
- Access to staff support
- Free group life assurance
- Free DBS check
- Free car parking at Crimple House location.
Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.
At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
Our Values at Work
North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.
We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.
This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.
NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.
Job Description
Relationship Fundraiser
1.0 Job Purpose
The Relationship Fundraiser plays a crucial role in supporting the Relationship Manager in advancing North Yorkshire Hospice Care’s mission by assisting in the enhancement and management of relationships with individual donors.
The Relationship Fundraiser will assist in identifying potential donors, understanding their motivations, and contributing to tailored engagement strategies. Through these efforts, the fundraiser will help to ensure donors feel valued and connected to the charity's cause.
This role will primarily focus on growing and maintaining various fundraising avenues, including in memory, regular giving, facilitating legacy gifts or bequests in wills, and singular donations. The role aims to maximise opportunities for donor engagement and individual giving.
2.0 Key Tasks
- In-Memorium Fundraising Support: Assist in implementing sensitive and impactful strategies to encourage donations in memory of loved ones, ensuring memories are honoured and families and friends are supported throughout their giving journey.
- Regular Giving Support: Aid in driving the regular giving program to secure a sustainable income stream. This will involve supporting in creating tailored appeals, managing communications, and contributing to enhancing donor satisfaction and retention through regular updates and engagements.
- General Donations Assistance: Provide support in overseeing the process for general donations, maximising the ease and effectiveness of one-time and ongoing contributions. This may include assisting in campaign management, donor acknowledgment, and contributing to leveraging special events and anniversaries to inspire giving.
- Donor Relationship Support: Help build and maintain strong, personal relationships with donors through consistent, thoughtful communication and recognition strategies. Utilise CRM to track donor interactions, preferences, and history to tailor approaches and increase donor engagement.
- Collaboration and Support: Collaborate with the Relationship Manager and other teams within the charity, such as marketing, events, and volunteer management, to contribute to a cohesive and comprehensive fundraising approach.
- Continuous Improvement Support: Assist in evaluating and refining fundraising strategies and processes to optimize donor engagement, retention, and revenue generation.
- Legacy Giving Ambassador: Act as an ambassador for legacy giving both internally and externally. Work with the Relationship Manager on creating internal awareness materials and promoting legacy giving initiatives to external stakeholders.
- Case Study Recruitment: Collaborate with the marketing team on the recruitment of case studies suitable for various areas of work, showcasing the impact of donations and legacy gifts.
- Personalized Stewardship: Maintain strong relationships with supporters through personalised stewardship, adhering to relevant supporter journeys to ensure ongoing engagement and support.
- Reporting: Regularly report against agreed objectives and key performance indicators to track progress and identify areas for improvement.
- Legacy Product Promotion: Continuously identify opportunities to promote legacy products across multiple channels to encourage legacy giving.
- Communication with Legators: Communicate with legators and families regarding potential pledges and provide aftercare once a gift in the will has been donated to North Yorkshire Hospice Care.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Key results/objectives/measures of success
KR 1: Strengthening Relationships and Collaborations for Effective Fundraising Materials
SM 1:Successfully coordinate with the Relationship Manager and Marketing team to launch a legacy campaign which aligns with Hospice UK’s national campaign, maximising visibility and impact.
SM 2: Execute general donation and regular giving campaigns as outlined in the work plan, ensuring alignment with strategic objectives, and achieving the financial year’s budget targets. Collaborate closely with the Relationship Manager and Marketing team to develop compelling messaging and materials for these campaigns.
KR 2: Enhancing In-Memorium (IMO) Fundraising through Community Engagement
SM 1: Strengthen existing relationships and establish new partnerships with funeral directors across the community. Collaborate with them to promote IMO fundraising initiatives and ensure families receive appropriate support and guidance in honouring their loved ones through donations.
SM 2: Foster strong relationships with internal staff members, empowering them to become advocates for IMO and legacy fundraising efforts. Provide training and resources to ensure staff are knowledgeable and confident in promoting these initiatives to donors and supporters, maximising engagement, and support.
KR 3: Ensure all donors are supported and have a positive experience when supporting North Yorkshire Hospice Care
SM 1: Follow procedures and systems to cater to donors’ needs effectively, from initial engagement through ongoing stewardships.
SM 2: Prioritise personalised communication and timely acknowledgement of donations, ensuring doors feel valued and appreciated for their generosity.
SM 3: Solicit feedback from donors to identify areas for improvement and implement enhancements to enrich their experience further.
SM 4: Collaborate closely with internal teams to ensure a seamless and unified approach to donor support across all interactions.
SM 4: Provide resources and guidance to frontline staff and volunteers to equip them with the tools and knowledge needed to deliver exceptional donor experiences.
SM 5: Maintain accurate and well-organized CRM records to ensure data integrity and quality.
Overarching responsibilities
- To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.
- To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.
- To work in accordance, and fully comply, with our organisational policies and procedures.
- To carry out all duties in accordance with the law, , regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.
Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings.
3.0 Terms and Conditions
Reports to: Relationship Manager
Responsible for: NA
Hours: 30 to 37.5 Hours
Location: Hybrid
4.0 Person Specification
What is required?
Is it essential or desirable?
Essential = E
Desirable = D
How is it assessed?
Application = A
Interview = I
Task/Assessment = T
Education/Qualifications
Good level of education including Maths and English GCSE A-C or equivalent E A
Experience
Experience of working with Microsoft365 applications including Word, and Outlook as well as fundraising or customer database packages, websites, and social media platforms E A/I
Successful track record of strong supporter or customer stewardship E A/I
Experience of working in a fundraising or a sales environment D A/I
Campaign/project management experience E A/I
Experience of data analysis and providing detailed insights E A/I
Experience of presenting to a wide range of audiences E A/I
Knowledge/Skills
First-class donor or customer management skills, delivering outstanding stewardship and supporter experience E A/I
Excellent written and oral communication skills E A/I
Ability to empathise with supporters/service users E I
A good awareness of fundraising regulation, legislation and GDPR D A/I
Ability to communicate effectively to internal and external stakeholders E A/I
Exceptional eye for detail to monitor campaign performance and trends – mitigating against potential issues. E A/I
Demonstrable team-working experience E A/I
Understanding of digital fundraising or marketing techniques E A/I
Understanding of legacy fundraising and marketing E A/I
Personal Attributes
A natural relationship builder with ability to positively influence others E A/I
Proactive and results-driven, with a demonstrated ability to meet and exceed targets E A/I
Good attention to detail – a ‘completer finisher’ E A/I
Ability to identify opportunities for income growth E A/I
A desire to grow and develop in a fundraising environment E A/I
Calm, friendly, confident, and proactive person who is a keen learner E A/I
Can work independently under own initiative and as part of a team and positively supports cross-team working, and shared goals to maximise the potential of fundraised income generation E A/I
Ability to speak with confidence, sensitivity, and passion about North Yorkshire Hospice Care E A/I
High level of integrity and discretion when handling confidential information E A/I
Ability to work under pressure and multitask and prioritise multiple projects and work streams E A/I
Promotes and sustains a responsible attitude towards diversity and inclusion within North Yorkshire Hospice Care E A/I
Flexible in attitude to work, and undertaking of role
Willingness to travel across North Yorkshire and work flexibly to ensure that plans are delivered
Job Types: Full-time, Part-time, Permanent
Pay: Up to £28,137.13 per year
Expected hours: 30 – 37.5 per week
Benefits:
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner (Recovery Worker).
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.
We are looking for three Complex Needs Practitioners (Recovery Worker) to join our team in Aylesbury.
The purpose of the role is to engage people in a variety of interventions, using a person centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.
All Complex Needs Practitioners (Recovery Worker) work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health and social care. You will join our caring multi-disciplinary teams, to help empower you to provide quality psychosocial interventions to our diverse client groups.
A core part of the role will be working with people to address holistic support needs across all aspects of the person’s substance use and wellbeing. This could include diverse work related to physical and emotional health, meaningful use of time, family and relationships, community engagement and activites, accommodation, physical and emotional health, offending as well as substance use (drug use and / or alcohol use).
An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply please submit a CV and supporting statement which should clearly outline your skills and experience.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, criminal justice, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Practitioner (Criminal Justice Outreach Worker).
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.
We are looking for a Practitioner (Criminal Justice Outreach Worker) to join our team in Aylesbury.
Your challenge? To provide advice, assessments, brief and structured interventions and group programmes. As a Practitioner (Criminal Justice Outreach Worker) in this role you will be the initial contact for referrals into the service from the courts and probation for clients who are being considered for a community sentence treatment requirement, conducting initial assessments via telephone, face to face and offering relevant and appropriate advice, harm minimisation, family interventions risk assessment and management, actioning onward referrals to partner agencies. Facilitating comprehensive assessments and interventions for people who are attending court or have recently been released from prison to encourage engagement in services. You will also be required to manage a caseload.
An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. You will also have the ability to collaborate and work professionally with service users, families and external agencies to provide a service which maximises outcomes for service users. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply please submit a CV and supporting statement which should clearly outline your skills and experience.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
The main purpose of this role will be to provide clear, accurate and helpful retrofit and other related technical guidance in areas such as carbon foot-printing, building energy performance and renewable energy options to local and community organisations to help them tackle the climate emergency.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £29,864 - £35,770.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and much more.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Deliver training to local and community stakeholders on topics such as carbon literacy, retrofit, renewables and energy efficiency.
- Develop and strengthen tools, guidance and other materials for community organisations that help to increase their ability to deliver beneficial local retrofit initiatives.
- Undertake basic retrofit assessments of domestic and non-domestic buildings and provide useful guidance and recommendations on potential improvements.
- Provide carbon auditing, and recommendations for decarbonisation plans for community businesses.
- Support community organisations to design and deliver capital investment projects, develop funding bids, business cases and project delivery plans.
- Support community organisations to plan and deliver wider community engagement processes that help to foster leadership, consent and action.
- Facilitate learning, networking, and sharing between local and community organisations, staff and volunteers.
- Support CSE’s fundraising activities and the development of new models and approaches for the provision of retrofit activities and services at the local and community scale.
- Provide administrative support for timely delivery of project activities, accurate record keeping and robust reporting.
- Champion to key stakeholders (such as local authorities and funders) the importance of community engagement and the roles which local and community organisations can play in catalysing and enabling the decarbonisation of local homes and community buildings.
- Foster collaboration and deepen relationships with partner organisations who are active and interested in supporting similar areas of work.
To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- O’ Level/GCSE maths, Science and English.
- Excellent written and verbal communication skills with the ability to relay and translate technical information for non-technical audiences.
- Relevant vocational or degree level qualification or equivalent work experience.
- Experience of assessing technical options for improving the energy performance of buildings.
- Experience in the repair, maintenance and home improvement sectors.
- Experience of working on community (non-domestic) buildings.
- An understanding of the design and construction of both modern and traditional buildings.
- The ability to write technical reports and provide recommendations and guidance to non-expert stakeholders.
- Knowledge of the broad themes driving the work of CSE.
- An enthusiasm for learning and problem solving.
- An understanding of the importance of effective administration and coordination to the successful delivery of projects.
- Empathy and understanding of different stakeholder situations.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is midnight, Sunday 21 July 2024. If you have not heard from CSE by 25 July, please assume that your application has been unsuccessful.
Interviews are expected to take place Wednesday 31 July and Friday 2 August 2024 at our offices in Bristol.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Salary (grade 8): £47,268 - £51,870 per annum (dependent upon experience)
Hours: 37.5 hours per week (full-time, permanent)
Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard, Portsmouth (from time to time, travel to our other UK based sites will be required) with the opportunity to adopt hybrid working
A fantastic opportunity has arisen for an Individual Giving specialist to join the Fundraising & Partnerships Team at the National Museum of the Royal Navy.
Our fundraising income has grown significantly over the last few years thanks to a talented team, and we have an ambitious strategy to grow this income even further.
As a Fundraising & Partnership team we build internal and external relationships to secure financial support to bring to life our collections, care for our objects, engage with young people, fund our capital projects and underpin our core costs.
We do this by sharing the passion of our colleagues; appreciating and sharing our collective experience, knowledge and skills; and advocating about how the NMRN positively impacts local economies, visitors and the wider public understanding of the Royal Navy.
When our team excels we help to deliver NMRN’s vision of becoming the world’s most inspiring Naval Museum, linking Navy to Nation, and inspiring enjoyment and engagement with the story of the Royal Navy and its role in shaping both our nation and the modern world.
We’re now seeking an Individual Giving Lead to drive forward our work in this fundraising strand and exploit NMRN’s investment in brand, audience development and CRM.
Key Opportunities
* Growing our individual giving programme with a particular focus on regular giving, major appeals, capital projects, adopt-an-object, and exploring opportunities through content and gaming.
* Developing and implementing a major donor and mid-level giving programme.
* Working with the Customer Relationship Manager and Web Lead use our data to build supporter and donor journeys.
* Collaborating with the Communications and Content team to drive individual giving opportunities through content on NMRN’s digital channels, as well as those of partners.
* Creating a legacy giving programme that raises awareness of the importance of legacy and gift-in-will bequest and results in an increased number of pledges.
* Working in tandem with the Corporate & New Business Partnership Lead to develop a payroll giving scheme.
If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to lead projects and make a difference then we want to meet you.
Knowledge/Experience
We are scaling up our work so we are expanding our team with talented, motivated, and ambitious individuals who want to contribute to helping us become the world’s most inspiring naval museum, to do this you will be a highly motivated individual who is cheerful, personable and equally content with writing strategies as doing the underpinning work.
The successful candidate will be able to evidence their ability to:
* grow, coordinate, and implement regular giving
* generate donations that support major appeals / campaigns
* writing compelling cases-for-support and donor communications
* establish effective working relationships with key stakeholders both internally and externally
* develop, communicate, and execute initiatives and effective pragmatic solutions
* work with others to develop effective and targeted email marketing using CRM data
* develop stewardship plans for individual givers and major donors
We Provide:
• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days annual leave (plus bank holidays), increasing to 30 days annual leave (plus bank holidays) after 5 years’ service.
• Free parking.
• Occupational sick pay.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Professional membership fees.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
This post requires a DBS check as a requirement of working on the naval base. This is not a UK sponsored visa role therefore candidates must have the right to work in the UK to apply for this role.
For further details, or an informal discussion regarding the role, please contact Helen McKenna-Aspell, Associate Executive Director: Funding & Partnerships – helen.mckennaaspell(at)nmrn(dot)org(dot)uk
Please submit your applciations via 'Apply via website' no later than midnight, Monday 22nd July 2024. We will be conducting interviews in Portsmouth in July.
If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment(at)nmrn(dot)org(dot)uk for support.
Can you help us to support new dads and dads-to-be?
We are recruiting a Dad Matters Coordinator to help us reach more families across Barnet, Brent and Harrow. They will work alongside our team of Coordinators, local Family Hubs and a range of services including Maternity, Health Visiting and Children's Services.
The Dad Matters Coordinator will deliver a range of universal and targeted interventions aimed at fathers in the First 1001 Days. They will support dads and other male carers with attachment and bonding, mental health and access to service. They also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways. Addtionally, they will help develop and run sessions with dads and will be at the forefront of growing our Dad Matters volunteering opportunities.
This is a new post, and we are looking for someone who can build on our existing relationships and make a real impact on the mental health and wellbeing of new dads and dads-to-be.
The work requires a combination of field-based community engagement and training, and regular days in the office which is in Finchley, Barnet.
The client requests no contact from agencies or media sales.
Key responsibilities
It is a hugely exciting time to be working in the online safety field. New regulation created by the Online Safety Act is set to significantly increase companies’ duties to keep users safe, especially children. At the same time, the online issues which families are contending with continue to evolve at pace: from mis- and dis-information in the age of generative AI, to increasing volumes of misogynistic online abuse, and data and privacy risks to name just a few.
There is cross-party consensus on the importance of tackling these issues, and a real appetite for practical, evidence-led solutions.
Against this backdrop, and ahead of a new government, Internet Matters is recruiting a Policy Manager to help ensure that our voice is heard in these conversations, advocating for the interests of children and families to be put first. This wide-ranging role will include:
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Delivering policy projects on particular issues or themes (e.g. reports, briefings, roundtable events) – and supporting projects from other teams which have policy components. The successful candidate will author external-facing outputs, with support from the wider team.
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Stakeholder engagement, public affairs and influencing – maintaining and developing a network of contacts across Government, Parliament, regulators, the third sector and industry. Identifying opportunities to push forward our agenda with key decision-makers, including through active participation in meetings and events.
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Reactive policy work – e.g. monitoring the policy landscape, writing blogs, producing briefings, responding to consultations.
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Supporting the successful running of our Expert Advisory Panel and Vulnerable Users Working Group, e.g. though producing minutes of discussions, diarising meetings, sourcing speakers, compiling agendas, etc.
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Contributing your ideas to team discussions about the overarching strategy for our policy and research work.
About you
The successful candidate will have professional experience of working in policy, public affairs, or a closely related field. Knowledge of online safety/tech policy would be beneficial, but is not a requirement.
You may have worked for another charity/not-for-profit, a trade association, in government or in Parliament. You are excited by the opportunities of working in a small organisation, where everyone lends a hand to deliver key priorities, and where you can contribute very actively to our wider thinking and strategy.
Sometimes your work may focus on one or two of the key responsibilities listed above more than the others, in line with organisational need and external developments. We are therefore looking for someone who is comfortable with embracing all aspects of the job, with support, even though you may well have a preference for (or greater experience in) certain aspects of it. We are particularly keen to hear from candidates who have experience of public affairs and influencing work, given that external outreach is likely to be a significant focus for us in the year ahead, but please do still apply if your experience lies more elsewhere (e.g. writing reports).
Skills, knowledge and experience
Essential
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Professional experience of working in policy, public affairs, or a closely related field.
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Knowledge of the policymaking process and how it can be influenced, e.g. through Parliament.
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Excellent analytical skills – ability to read and dissect complex information.
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Experience of producing high quality written outputs at speed, including reports, briefings and blogs.
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Ability to collaborate effectively with internal and external stakeholders.
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Project management experience.
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A flexible and proactive outlook.
Desirable
-
Experience of working in online safety and/or technology policy.
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Experience presenting and sharing policy and research in a range of settings, including at external meetings and events, tailoring messages to different audiences.
Please note that the postholder may be required to attend occasional evening events or meetings.
All applicants must have legal authorisation to work in the UK.
What else you should know
We offer all employees:
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28 days holiday per annum plus all UK Bank Holidays.
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Extra holiday with length of service up to a maximum of 31 days.
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Hybrid working – split between our office in Central London and home working
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Option to take two volunteering days each year.
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Quarterly team events.
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Season ticket loan scheme.
The deadline for applications is 23.59 on Tuesday 9 July.
The client requests no contact from agencies or media sales.
Sanitation and Hygiene Manager
Location: Bauchi State, Nigeria
Contract: 2 years fixed term contract, Full time, 40 hours per week
About WaterAid:
Want to use your skills WASH to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as our Sanitation and Hygiene Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the team:
WaterAid Nigeria has recently completed its 2023-2028 country programme strategy which sets a 5-year building block towards delivering a more influencing led programme and reflects a progression from previous country programme strategies, outlines key shifts in focus required to catalyze change and achieve maximum impact for our work in Nigeria.
About the role:
The post holder will be expected to manage the effective implementation of the Accelerating Inclusive Sanitation and Hygiene Economy in Nigeria project working with the Bauchi State Programme team.
They would perform a wide range of duties using independent judgment and initiative to determine approaches or actions to take in non-routine situations. In broad terms, the job holder will provide technical, administrative and operational support for programme management (planning, implementation, monitoring, evaluation, knowledge management and fundraising activities) with reference to the SHF Project delivery in Bauchi state.
They will be required to interpret guidelines using policies and precedents. Most importantly S/he will be able to demonstrate sufficient professional and personal maturity to be entrusted with what in many cases will be sensitive information to the programme department and the organization at large.
Key Responsibilities:
A key responsibility of the Sanitation/Hygiene Manager will be to support the State Programme Lead by providing technical and administrative support to the Bauchi State Programme on sanitation/ hygiene to ensure the effective delivery of the Accelerating Inclusive Sanitation and Hygiene Economy in Nigeria project
and ensure WaterAid is networked in the right spaces to influence systemic change in Bauchi state. These will include:
General/Cross-departmental/Collaboration:
- Works closely with the State Programme Lead to ensure quality and standard delivery of the Sanitation and Hygiene Fund grant project activities.
- Lead in delivering the objectives of the SHF project in Bauchi State, especially in market-based sanitation, training of SME/entrepreneurs of sanitation and hygiene. This will also include promotions/campaigns, ODF strategies and development of WASH strategic documents and roadmaps.
- Represents WANG at State and national meetings, feeding back on progress and development on those platforms and suggesting necessary steps/advise to WANG.
- With the support of the State Team Lead, Head of Advocacy and Communication and Head of Programmes, develop appropriate activities and events to mark Global Days such as Handwashing Days, World Water Day, Menstrual Hygiene and World Toilet Days in Nigeria.
- Deliver learning products on sanitation and hygiene and engage effectively in knowledge management platforms sharing project learning on system strengthening engagements for improved sanitation and hygiene.
- Work collaboratively with the Business Development Officer as may be required to deliver project business case initiatives, especially as it relates to sanitation and hygiene.
- Support the State programme Lead in annual work planning and budget development and will be responsible for developing L3 budget for sanitation and hygiene-based activities of the Project.
Sanitation and Hygiene:
- Provide technical support that ensures sanitation facilities are hygienically and technically safe to use, are gender sensitive and inclusive and meet the needs of everyone at each stage of life.
- Promote gender-differentiated and inclusive sanitation facilities solutions that are context specific and addresses institutional gaps in schools, healthcare facilities, and public places.
- Provide technical support to hygiene interventions which must focus on behaviour change, and target people in household, community and institutional settings and expose the target population multiple times.
- Lead research processes that identify the determinants of hygiene behaviours and social norms, and use creative processes to develop context-relevant, attractive and engaging hygiene-promotion packages.
- Champion and support government to develop and implement national and state sanitation and hygiene policies, strategies and programmes building on African Sanitation Policy Guidelines
- Engage state level stakeholders to drive integration of sanitation and hygiene within work of health, nutrition and education.
- Engage with, support and contribute to sector planning processes and discussions around national sanitation approaches and strategies, adequate monitoring mechanisms and resource analysis.
- Influence government agencies, private sector, political leaders and other champions, to make sanitation and hygiene a political and social priority.
- Drive stakeholder engagement that considers sanitation service chain to unlock opportunities and catalyze growth in the sanitation sub sector.
- Facilitate private sector participation (women's economic empowerment, job creation, entrepreneurship, SMEs) - Engage collaborators [especially women (social and profit-oriented businesses)] at the various levels to encourage participation along the sanitation value chain at different levels.
- Support governments and private sector stakeholders to develop community-based sanitation marketing structures and viable business models for sanitation and hygiene services.
- Support local private sector participation in the delivery of sanitation services and products.
- Drive engagements that will unlock the sanitation economy including developing an effective fecal sludge management framework, the Toilet Economy, the Circular Economy and a digitally driven Smart Sanitation Economy.
- Provide technical support that drives WaterAid's efforts to support the Clean Nigeria Campaign (CNC) and government plans to achieve ODF 2025 and Hygiene Behavior Change Communication Approaches (HBCCA).
- Support data driven sanitation and hygiene interventions in a participatory manner using the Life Cycle Costing Approach and developed Local Investment Plans to ensure the sector benefits from and are driven by credible data collected.
- Support process to design programmes that promote non-discrimination and equality, sustainability, accountability, participation and access to information.
- Monitor, evaluate and share evidence of WaterAid's implementation to strengthen sector knowledge.
Advocacy, Partnership and Innovation:
- Support the formation of effective partnerships at national, state and local levels with government bodies, civil society, academic/ research institutions, international development partners, youth groups, Donors, Researchers, Think Tanks, Innovation Hubs media and private sector.
- Advocate and influence to improve integration and prioritization of sanitation and hygiene into other sectors such as Health and Education with the aim of improving national planning processes and state level implementations.
- Work in partnership to maximise impact, share knowledge and experience on sanitation and hygiene behavior with key institutions, stakeholders and platforms.
- Work to influence donors and governments to invest more in sanitation and hygiene and encourage adequate and consistent budgetary allocations that are effectively and efficiently used at national and sub-national levels to ensure sustainable and quality implementation of sanitation and hygiene plans and policies.
Research, Evidence, Learning
- With the support of the communication unit, develop case studies, position papers, policy messages /briefing notes, web articles etc. on key sanitation and hygiene issues to achieve influencing outcomes of WaterAid work in Bauchi and Nigeria.
- In collaboration with the Advocacy and Communication Team, receive and analyse legislations related to WASH and in particular sanitation and hygiene at State Houses of Assembly and prepare reports that convey impact of policy and legislative proposals on sanitation and hygiene access within specific jurisdictions of state and LGAs.
- Raise public awareness on issues of WASH, sanitation and hygiene in collaboration with Communications and Media team.
- Support the design and delivery of activities targeted at strengthening policy analysis and capacity of WANG CSO partners in sanitation and hygiene and WASH in general.
- With the support of the State Programme Lead and Strategy, Programme Effectiveness and Learning (SPEL) department document and share learning on sanitation and hygiene policy issues and civil society engagement, citizenship engagement/empowerment, rights of stakeholders, gender, equity, and inclusion.
- With the support of the WaterAid SPEL team synthesise findings and recommendations from completed research(es) conducted by WaterAid Nigeria into practical actions in sanitation and hygiene.
- Manage collaborative case studies, impact surveys and other research to adequately inform stakeholders about the critical issues in WASH service delivery and design.
- Initiate and support in dissemination events to share policy research reports in sanitation and hygiene.
- With the support of SPEL team develop, administer, and periodically evaluate institutional development tools which considers access and rights, equity & inclusion and other key components to effectively evaluate performance of the WASH sector in sanitation and hygiene.
About you: To be successful, you'll need to meet the following criteria.
Essential Criteria
- Must have a University degree in Environmental/Public Health, the Social Sciences, Development studies or related fields.
- Minimum of 7 years' experience of which at least 5 years must be in WASH Programme/project management, sanitation and hygiene promotion, community management, WASH programmes advocacy with any reputable international agency.
- Experience with high level stakeholder engagements (government/ development agencies), driving and delivering strategic priorities.
- Experience with building capacity of implementing partner organizations especially CSO's and government.
- Experience of managing multiple project stakeholders including community level stakeholders; government officials; CSOs etc
- Experience of project documentation for use in influencing; writing case studies and success stories.
Desirable Criteria
- A Master's degree in Public Health, Education and Awareness and any of Project Management, international development / human rights, sociology, public policy or political science will be an added advantage.
Closing date: The application will close on July 05, 2024
How to Apply: If you are interested in the position and have the right skills and attributes, kindly apply by clicking on apply
Please note: to apply for this role you must be able to demonstrate your eligibility to work in Nigeria. Only candidates shortlisted for interviewing will be contacted within two weeks of the closing date for applications.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
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Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In the first 18 months since Martingale was launched, we have recruited 50 Scholars to undertake postgraduate degrees across our eight partner universities and committed over £4m in Scholarships. We are looking to expand into new subjects in the near future and devise new interventions to improve social mobility in postgraduate education longer-term.
As Partnerships Officer, you will work collaboratively with the Chief Executive and the Communications Manager, as well as consultants and Martingale Ambassadors.
Martingale works with a broad range of partners, supporters and collaborators to ensure our work is impactful and targeted. You will lead on managing our partnerships with charities and other organisations and help Martingale to grow major donor income streams by supporting the development of new and existing relationships. You will be responsible for identifying, researching and cultivating new potential funders, including contributing to their ongoing stewardship.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
Are you experienced in developing, managing, and growing corporate partnerships? Do you have a proven track record of building sustainable, income-generating partnerships that raise in excess of £1 million per annum? If so, we want you to play a pivotal role in our ambition to maximise income opportunities and support more children with life shortening conditions across Scotland.
We are excited to share news of an opening for a new Corporate Account Manager within our Partnerships and Philanthropy Team.
The Partnerships and Philanthropy team are moving through a period of change and growth which will set this team to strategically focus their resources and skill where it is most needed in order to attract, cultivate and retain valuable corporate partnerships.
The role
Reporting directly to our Head of Partnerships and Philanthropy, the Corporate Account Manager will work closely with our Corporate Development Manager on the development of new partnerships and to ensure a smooth transition from new business to account management. Create inspiring engagement opportunities and lead the development stage of new accounts through to implementation.
You will also have the opportunity to build, lead and manage staff, financial and physical resources within Corporate Account Management team, ensuring the cost-effective delivery of fundraising activities whilst maximising opportunity.
About you
To be successful in this role, you will have strong skill and experience in the following areas:
- Extensive experience working in corporate fundraising, ideally in an account management or combined corporate fundraising team or significant experience of working in a commercial marketing/sales position in a client facing role.
- Success growing income generated from existing accounts, maximising opportunity through building strong influential relationships and creating inspiring engagement opportunities.
- Experience of working as part of a cross-department team, to achieve the best outcome for CHAS.
- Building great relationships, internally and externally, to identify opportunities and maximise income.
- Leadership skills, including planning and prioritisation, and supporting others to reach their objectives.
- The ability to apply strong decision-making and critical thinking skills to balance investment vs return.
- Excellent communication skills with an ability to inspire
Why CHAS?
At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination and creative flair of our Fundraising Teams makes this possible.
We offer
- Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and onsite in Edinburgh and Glasgow.
- Development Opportunities: exposure to a variety of fundraising activities
- Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
- Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.
If this sounds like you, we would love you to apply! Follow the link to view our Recruitment Pack, contact the team and apply by answering a couple of questions and submiting your CV or completing our full application form.
We expect interviews to take place week commencing 29 July 2024.
This post is subject to a Basic Disclosure Scotland check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
User Voice was created for and is run by people who have been in prison and on probation. Lived experience means we engage empathetically instead of sympathetically.
We exist to reduce offending and improve rehabilitation by working with the most marginalised people in and around the criminal justice system. We ensure that practitioners and policymakers hear their voices.
This is a fantastic opportunity to work in an innovative and growing charity. We are looking for a dynamic, authentic, and inspiring individual to join our team.
The role requires an individual with experience in project management, financial management, financial modelling, contractual management, negotiation and commercial operations.
The successful candidate will be self-driven, energetic, proactive, committed to delivery, and enjoy working in a team whilst also taking ownership. As User Voice is a relatively small team, you must be comfortable being hands-on.
PERSON SPECIFICATION
Essential:
- Minimum 4 years’ experience in a middle management or senior commercial role
- A recognised high-quality relevant qualification
- Experience in contract negotiation
- Strong presentation skills with ability to summarize effectively for different audiences
- Detail-oriented and able to take initiative in owning projects with the support of the team
- Excellent communication and interpersonal skills
- A strong and demonstrable commitment to and understanding of the promotion of equality, diversity and safeguarding.
- Good experience of Microsoft Office
- Requires that the post holder is not automatically disqualified by (or can obtain a waiver from) the Charity Commission
Desirable:
- Experience in project accounting
- Experience of the charity sector and/or criminal justice system
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond.
£14,582.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Building supportive, trusting relationships with customers.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
TEAM MANAGER (FAMILY SERVICE)
JOB DESCRITPION
Title: Team Manager Family Service.
Reports to: Head of Primary Care & Family Services
Direct Reports: Senior Family Support Worker and Senior Family Coordinator
Key Relationships: Senior FSW/FC’s, FSWs, FCs, Service Users, Commissioners, Family Support Service, Children Services, Schools and other key stakeholders.
Location: Hybrid, with some travel across Hampshire
Hours: 37 hours per week, permanent
Salary £32,000
Main responsibilities
· To manage and oversee the day to day running of the family service, ensuring it is operating in a safe and effective manner.
· To monitor the quality-of-service delivery and ensure its high standards through regular and planned series of observations, audit and review.
· Lead on monitoring outcomes against the Supporting Families Programme framework criteria.
· To report on and collate monthly and quarterly data collection.
· To attend quarterly Commissioner meetings.
· Lead on the recruitment of Family Support Workers
· Support the Head of Family Services in overseeing the continual development of the Family Service.
· To engage and encourage appropriate referrals to the service by regular attending Early Help Hub/Family Hub meetings.
· Liaise with the Head of Family Services to ensure all new projects are adequately resourced and completed accurately on budget and on time.
· Identify gaps in services and opportunities enabling Havant and East Hants Mind to meet local needs and secure new funding streams.
Key Duties
· To manage and support the Senior Family Support Worker and Senior Family Coordinator.
· To oversee both Seniors, Family Support Workers and Family Coordinators ensuring effective service delivery and requirements set out as KPI’s are met and maintained.
· To identify and manage FSW’s sickness absence and performance management where applicable.
· Provide appropriate monthly supervision to both Family Team Seniors.
· Lead in the recruitment of family workers, development of job specifications, staff recruitment, staff induction programmes, appropriate supervision and support training for new staff and volunteers.
· Supervise Safety Net recording system and ensure staff are managing workload efficiently and achieving a high standard.
· Helping to ensure new funding streams are maintained by implementing delivery in practical and cost-efficient ways.
· Manage the process of allocating new cases to FSW’s and FCs, ensuring key performance indicators are met.
· Collate monthly performance data to evidence accurate information of family case participation and engagement.
· Contribute to the delivery of accurate quarterly reports using both qualitative and quantitative data reflecting client outcomes, information for senior management and decision making.
· Oversee monthly and quarterly data collection to support and evidence the contractual relationship and requirements are met.
· To attend and contribute to the quarterly contract review meetings with Commissioners.
· To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
· All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, members and the general public.
· To authorise annual leave ensuring that sufficient staff are covered effectively.
· Maintain and hold clear and firm personal and professional boundaries.
· Attend training and undertaking professional and personal development related to your goals and the needs of the service. This includes personal and professional reflective practice.
· Participate in work/performance related supervision, appraisal & workplace wellbeing supervision to ensure you are remaining well at work and fulfilling your potential, delivering in line with personal and professional expectations.
· Attend meetings & representing the organisation as required.
· Support the work of the wider Havant and East Hants Mind Charity as required in line with what would be reasonably expected from you.
Competency: (Essential & Desirable )
Essential:
To demonstrate compatibility with HEH Mind’s aims, objectives and values.
Experience of working in related voluntary sector or statutory organisations.
Experience in managing and overseeing large teams
Experience of line managing staff for a minimum of 2 years
Have good knowledge of resources/services/agencies within Hampshire localities/districts.
Desirable:
Experience of working with families with complex needs (minimum 2 years’ experience)
Experience of working in a supportive environment with families, children and young people where there are mental health issues.
Education and Life Skills - Essential
Educated to a Degree level, or equivalent.
Understanding of the impact of mental health needs on families
Ability to use Microsoft Office programmes including Word, Excel, Outlook and data inputting of client details and statistics
Good communication skills – verbal and written
Patient and calm demeanour, with a good understanding of Empathy and Compassion.
Team player
Organisational Skills - Essential
Ability to organise and prioritise key tasks related to the contract requirements
Ability to work on own initiative and respond with flexibility.
Understand the importance of time management
General - Essential
Understanding of Equal Opportunities and Diversity.
Ability to work flexible hours to support the teams needs,
Ability to participate in management supervision
Be able to recognise when you need to ask for help.
Car owner driver
The client requests no contact from agencies or media sales.
Job Description
Generalist HR Support
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Support with all internal and external HR related queries, escalating when appropriate.
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Manage the day-to-day HR activity on the employee life cycle across the organisation, including contractual changes, family leave, absence management and learning & development, with the support of our HR Administrator.
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Work with Head of People & Compliance to create and deliver training to staff and line managers
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Support Head of People & Compliance in employee relations cases, including performance management and other formal processes
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Be the key contact for all HRIS queries from staff and ensure all employee data is complete and up to date.
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Support with the delivery of the People Strategy and employee engagement initiatives, including but not limited to annual salary review process, performance review processes and staff survey
Recruitment & Onboarding
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Coordinate both internal and external recruitment processes, from job postings to job offers, providing a positive candidate experience for all applicants.
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Manage and deliver the onboarding process for all new staff and volunteers, including pre-employment checks and coordinating the new staff induction and probation processes with our HR Administrator.
Compliance
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Support the gathering of employee and organisational data, recording and storing personal data consistently and confidentially.
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Support with the preparation of compliance-related guidance, policy documents and reports.
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Setting up users on our training platform, allocating training, answering related queries and confirming completion.
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Proactively identify and implement improvements to processes to ensure efficiency and engage teams in delivering these improvements.
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Work with the Head of People & Compliance, and Director of Operations to meet the organisation's compliance targets, aims and objectives.
Other Responsibilities / Tasks
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Contribute to organisation-wide events and initiatives, including but not limited to the planning of Staff Away Days and ad hoc staff events and activities.
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Uphold safeguarding and child protection policy and procedure throughout, including reporting safeguarding concerns and disclosures to the relevant DSL and uploading to MyConcern.
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Undertake any other reasonable duties as may be required.
Person Specification
Skills
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Excellent interpersonal skills, including verbal and written communication
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Excellent organisational skills and attention to detail
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Excellent IT skills, including MS Office Suite
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Ability to prioritise own workload and deal with competing demands
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Ability to build relationships and work successfully with people at all levels
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Ability to work independently and as part of a team
Experience / Knowledge
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Good basic knowledge of employee relations and employment legislation
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Good basic understanding of GDPR and other data protection legislation
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Experience of HR Information Systems
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Proven experience of providing outstanding administrative support within a busy and high performing HR and/or Compliance team.
Personal Attributes
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Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission
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Personal integrity, credibility, resilience and good judgement
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A ‘can do’ attitude
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Commitment to self-development and a commitment to keeping up to date with key trends/developments in the sector
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Driven to achieve great results
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Ability to work well under pressure
This is role is a six month fixed-term contract and will be contractually based from our London office.
The successful candidate must have the right to work in the UK.
For a more detailed Job Description & Person Specification, or to apply, please visit our website.
About The Role
Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:
Day-to-day operational management of the Charity, including:
- Resolving daily operational and administrative issues efficiently and effectively.
- Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
- Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
- Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
- Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
- Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
- Management of certain operational budgets, in collaboration with the CEO / Finance Director.
- Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
- The organisation of certain social events, and other team away days or Board strategic planning days.
- Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
- Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.
Digital:
- Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
- In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
- Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
- Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
- Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
- Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
- Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.
Data protection
- Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.
Governance
- Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.
General
- Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
- Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
- Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.
The client requests no contact from agencies or media sales.