Wellbeing coordinator jobs
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Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
• Can this be stopped?
• How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.
We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.
Job Description
We are seeking an experienced and dynamic Retail Commercial Manager to oversee the sales and profit performance of a collection of retail shops. This position plays a crucial role in driving the commercial success of our retail shops by developing effective sales strategies, managing stock, optimising merchandising, and leading a high-performing team to deliver exceptional customer service. The ideal candidate will have strong leadership skills, and success with Commercial Strategies & Performance Management:
Responsible to
Head of Retail- Trading
Direct reports
Circa. 14 Managers
Working hours and contract
Full time, Temporary, 35 hours per week across a flexible seven-day rota
Salary
£30,000-£35,000 p.a. depending on experience, plus travel expenses
Location
Central & Greater London
How to Apply
Please submit your CV and an up to two page supporting statement which evidences the specification with subject header – Commercial Manager (Maternity Cover)
Closing date for applications: 9am - Wednesday 30th April, 2025
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Role Responsibilities
Sales and Profit
• Support Shop Managers to maximise each shop’s sales and profit potential.
• Oversee the delivery of Gift Aid targets throughout the area, driving Gift Aid signups and conversion rates, and ensuring shops are actively promoting the scheme.
• Conduct data analysis to review the commercial layout of each shop including department and category mix.
• Understand and implement commercial actions to deliver against strategic KPIs.
• Responsible for ensuring that all merchandise is clearly priced and monitor pricing levels to achieve maximum sales in accordance with pricing policies.
• Ensure shops have a high standard of display, cleanliness and tidiness, and that they project a quality retail image.
• Assist Shop Managers to deliver commercially successful visual merchandising displays, in line with the visual merchandising manual.
• Ensure each shop correctly implements agreed seasonal promotions, and shop layouts to achieve maximum income.
• Ensures shop teams are aware, understand and engaged in the financial performance of their shops.
• All best practices outlined within the commercial manual are delivered.
Stock Management
• Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density, sizing, and culling stock).
• Ensure that all legal and internal regulations regarding donated stock are adhered to.
• Collaborate with warehouse team to ensure effective stock movement.
• Work closely with the warehouse and stock partnerships teams to ensure sufficient levels of warehouse, rotation and corporate donated stock.
• Work closely with the ecommerce team to ensure key products generate maximum income via the best channel, delivering P&L sales targets.
• To monitor stock management and fast-tracking on to shop floor.
Customer Service
• Lead and inspire the team to place a positive customer experience at the heart of our approach to attract new and loyal supporters and repeat donors.
• Ensure all processes detailed within the customer experience manual are delivered.
• Ensure that feedback, including complaints are escalated to the Head of Retail Income, within the agreed timeframes.
• Be accountable for the integration of each shop into the local community in collaboration with the shop teams.
Team Management
• Ensure that shops have correct level of cover throughout the year, ensuring cover when and where necessary for annual leave, sickness or vacancies.
• Coordinate and facilitate meetings with shop managers for the purpose of training, communication and planning.
• Role model and promote effective team communication, celebrating success and sharing best practice.
• Foster a creative environment where team members seek to maximise income in new and innovative ways through multiple channels including their shops and community events.
• Provide line management, leadership, development opportunities and performance management to the Shop Management team.
• Support with the annual appraisal and probation processes for all reports.
• Play a key role in enabling shops to represent the charity and increase awareness of our mission within the community.
Volunteer Team
• Support the volunteer coordinator and shop management teams to recruit, induct and retain an inclusive and diverse volunteer team, in line with recruitment targets.
• Ensure volunteers adhere to Fight for Sight policies and procedures.
Operations
• Ensure shops are compliant against operational procedures and processes within the Operations manual, providing timely reports and identifying areas of non-compliance.
• Ensure shop maintenance and repairs are reported, and resolved in a timely manner, and aligned to budgets.
• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures.
• Ensure technology-related issues are raised and resolved promptly.
• Work within our policies and procedures when dealing with problems at work.
• Adhere to and enforce our safeguarding policies. Ensure all risk assessments are conducted and appropriate action plans are developed and executed.
Other
• Required to adhere to our vision, mission and values.
• Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles.
Governance, Finance and Operations
• Conduct regular reviews of shop financial processes to ensure adherence to procedures and minimise financial risks
• Understand and mitigate risk in the context of charity retail and multi-suite working.
• Monitor and enforce adherence to local regulations, ensuring shops comply with relevant legislation.
• Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/ Charity Retail Association codes of practice.
• Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises.
Impact
• Support public awareness and understanding about visual impairment and visually impaired people.
• Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.
Person specification
Desirable skills, knowledge & experience
• Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context
• Experience of developing and managing budgets
• Experience of EPOS systems and Gift Aid
• Experience of setting and managing income and expenditure budgets
• Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture
Personal qualities
• The ability to work under pressure whilst remaining calm and organised
• To be receptive to change and to act as a change agent
• The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
• To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
• A great team and a supportive culture
• Employer pension contributions matching up to 10%, and death in service cover
• Generous parental leave
• Flexible/hybrid working options
• Apprenticeships scheme, study leave and financial support for training & development
• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
• An active Social Committee and staff events
Application & Interview process
See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.
Successfully shortlisted applicants will be invited for a stage one interview online by teams, followed by an in person at our Leman Street offices (TBC).
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
How to Apply
Please submit your CV and an up to two page supporting statement which evidences the specification.
Closing date for applications: 30th, April, 2025
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
SIGNPOSTING AND FOODBANK SESSION COORDINATOR
Lambeth & Croydon Foodbank (part of Oasis Hub Waterloo)
FULL-TIME or PART-TIME: 32-40 HOURS PER WEEK
FIXED-TERM CONTRACT: 12 months, although will be extended if funding continues
SALARY: £33,422 for 1FTE
We have an exciting opportunity for a Signposting and Collection Session Coordinator as part of our Foodbank team. This new role will provide dedicated 1-2-1 support to people accessing the Foodbank, delivering Foodbank collection sessions and developing our remote and in-person signposting and support for those accessing the Foodbank. This is a fast-faced, person-centered role, having a direct impact on the lives of local people experiencing hardship
Key responsibilities of this role will be:
- Providing operational support to Foodbank collection centres in host venues across Lambeth and Croydon
- Providing and developing wraparound support to those accessing the Foodbank
- Delivering and developing in-person and remote signposting
- Working with volunteers, partner organisations and host venues to provide effective and efficient support through collection sessions and beyond
The successful post holder must have:
- Proven experience of working or volunteering within a not-for-profit organisation/other food bank
- Experience working with people with multiple and complex needs
- Excellent communication skills
This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:
· A pension scheme, currently offering 7% employer contribution
· A generous holiday allowance
· Working as part of a friendly, community-minded team of professionals
If you are interested in being part of this fantastic project and want to know more or for an application pack, please visit the Oasis Charity Jobs Website.We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:
1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.
2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.
Completed applications should be returned by 9am Monday 28th April 2025
Interviews will take place in-person on Tuesday 6 May 3rd March,
The successful candidate will need to be provide proof of the right to work in the UK. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Young People Support Worker
We have a role available for a Young People Support Worker to join Depaul UK and work as part of a services team in Warrington, delivering an assessment, support and move on service to vulnerable clients in supported accommodation.
Position: Young People Support Worker
Location: Warrington
Contract: Full time, permanent
Hours: 37.5 hours a week
Salary: £24,136 pa + pension and other benefits
Closing Date: 27th April, 2025
About the Role
As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. You will participate in our programme of meaningful activity by running group sessions and activities within the accommodation to support young people’s individual development and social engagement.
In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.
You will work a rolling rota of daytimes, evenings and weekends (some shifts will be lone working) including bank holidays to ensure that young people have full staff support during their most difficult times.
Key responsibilities include:
· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.
· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.
· Foster partnerships with local agencies to support clients while following data protection protocols.
· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.
· Support clients in accessing education, training, employment, and volunteering opportunities.
· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.
· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.
About You
You will need to have the following skills and experience:
· Experience working with young people or those affected by homelessness.
· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Helen Bamber Foundation (HBF) is a specialist UK charity which provides expert care and support for refugees and people seeking asylum who have experienced extreme human cruelty such as torture or human trafficking. We work with hundreds of clients every year from all over the world. HBF delivers a specialist Model of Integrated Care that addresses the complex needs and vulnerabilities of survivors. Through the Model of Integrated Care, the HBF offers survivors access to an individually tailored programme of specialist psychological care and medical advisory services, legal protection including providing expert medico-legal documentation, welfare and housing support, and creative and skills activities within an integration programme. Where someone is a survivor of human trafficking they benefit from HBF’s counter-trafficking programme of support. The Foundation’s expertise is renowned in the field.
The Role
This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to oversee the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation. You will be at the heart of an exciting team of experts, working as the face of HBF and the first point of contact for both external and internal queries. You will be a self-motivating team player, organised, efficient and have a compassionate mind-set.
The role will work closely with the other person in post as Client Services Administrator and jointly manage the workload. The role also includes assistance and general facilities support to the Senior Operations and HR Coordinator.
EQUAL OPPORTUNITIES
HBF is an equal opportunity and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from Minority Ethnicities.
As is the nature of this sector, the role will be exposed to traumatic and distressing material and, whilst they will be supported by their line manager and surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to other members of the team.
Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.
Please submit an up-to-date CV and cover letter by 9:00 on Monday 28 April 2024, interviews will be scheduled for the commencing week. Your application should outline your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specifications through our application process.
Please state in your cover letter when you would be available to start the role. In setting the salary regard has been had to the NCJ pay scales.
Interviews will be scheduled as soon as possible following the closure of the role at our offices in central London. For any queries, please contact Laila Amarneh.
Eligibility
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us on our phone numbers or emails.
Experts by Experience Support
We are also proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.
Please complete this form request support and they will confirm if they can match you with a mentor to support your application.
We regret that we can only respond to applicants who make it to the interview stage. No agencies.
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Would you like to use your research knowledge and your organisational skills to support groundbreaking and meaningful scientific progress?
We're looking for a Research Grants Co-ordinator to join our Research Grants team at the Motor Neurone Disease (MND) Association.
This is a great opportunity to play an important role in the work of the MND Association: to fund and monitor high-quality research that makes a real difference to people living with and affected by MND.
Key Responsibilities:
As Research Grants Co-ordinator, you'll help to co-ordinate our competitive funding rounds and to support the ongoing grants within our research grants portfolio. You'll ensure the applications process runs smoothly and fairly, while providing essential support to applicants, grant-holders and colleagues.
- Play a key role in the research grant application process, ensuring a high standard of governance
- Source qualified peer reviewers and manage communication with them
- Compile accurate minutes of Research Advisory Panel meetings
- Provide constructive and timely feedback to grant applicants
- Support colleagues with the organisation of meetings of the Research Advisory Panels
- Ensure grantees and their institutions adhere to the conditions of their grants
- Support the grant reporting and progress review processes
- Ensure all financial records of grants are accurate
- Provide clear and timely updates on the research grants portfolio
- Co-ordinate the Association's Open Science responsibilities, including open access funding requests
About You:
You'll bring a strong foundation in biological science and a good understanding of the research funding landscape. You'll be confident working with information, able to manage your time well, and enjoy working collaboratively.
- BSc (Hons) in a relevant biological science
- Knowledge of grant application and research funding processes
- Ability to retrieve information and compile reports from relevant online information sources
- Strong understanding of the academic research environment
- Excellent written and verbal communication skills
- Good IT skills, including Microsoft Office
- Able to build effective relationships with a range of stakeholders
- Strong time management and attention to detail
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: 1 day a week office attendance in Northampton (Flexibility to attend the office more regularly on occasion may be required to meet business needs.) We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- BSc (Hons) in a relevant biological science, ideally with relevant research experience at Masters or Doctoral level
- Knowledge of research grant application and funding processes
- Ability to retrieve information and compile reports from relevant online information sources
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
This Research Grants Co-ordinator role is based in Northampton with hybrid working options. You'll report to the Research Grants Manager and work closely with colleagues across the Research and Innovation Directorate. Occasional travel to external meetings is expected.
If you're ready to contribute to an organisation that funds importantresearch, we'd love to hear from you.
Apply now to join us as a Research Grants Co-ordinator and help the MND Association to make a difference through our funding of research.
The client requests no contact from agencies or media sales.
PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.
Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)
OR
Application form (please open in word):
BookmarkEmploymentApplicationFormUpdated-1.docx
If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org
At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is our One-to-one Reading Programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme
Key Responsibilities
- Volunteer Engagement Strategy: Develop and execute strategies to increase volunteer engagement, motivation, and overall satisfaction.
- Team Leadership: Lead, mentor, and support a team of volunteer coordinators and support executives to manage volunteer relationships and retention efforts.
- Communication & Recognition: Design and implement regular communications and recognition programs to show appreciation and foster a sense of community among volunteers.
- Feedback & Support: Develop systems for collecting volunteer feedback to identify opportunities for improvement and ensure volunteer needs are met.
- Training & Development: Create and facilitate training sessions and development opportunities to empower volunteers and enhance their experience.
- Data Management: Track and analyse engagement and retention metrics, using insights to continuously improve strategies and initiatives.
- Event Coordination: Plan and execute volunteer appreciation events, gatherings, and recognition ceremonies.
- Conflict Resolution: Address any volunteer issues or concerns with empathy and professionalism, working toward positive resolutions.
Experience:
- 2+ years of experience in volunteer management, engagement, or community outreach role.
- Experience working in a role where the focus is delivering one-to-many engagement strategies
- Experience working in an internal communications role is required as a key component of this role is communicating with our volunteers.
- Previous experience leading a team is preferred.
Key Competencies:
- Excellent communication and interpersonal skills with the ability to foster relationships and build trust.
- Strong leadership and motivational abilities.
- Data-driven approach with attention to detail and problem-solving skills.
- Adaptability in a dynamic and diverse environment.
Title: Engagement and Retention Team Lead
Department: Volunteering
Reports to: Volunteer Services Manager
Role type: permanent, Full-Time
Salary: £31,500
We promote a reading for pleasure culture in primary schools, focusing on supporting children in the most disadvantaged communities.



The client requests no contact from agencies or media sales.
Sutton Community Works (SCW) is a Christian charity in South London. Sutton Foodbank is one of our faith in action projects and we are looking for a dedicated manager to oversee the smooth delivery of this amazing project supported by almost 100 volunteers!
Our vision is for our faith in action projects to contribute to a safe and flourishing community in Sutton.
Our work focuses on areas including food poverty, young people, rough sleepers and homelessness. In all our work, our ethos is to love God and others in all we do and say, ensuring people feel seen, heard, understood, and helped.
Sutton Foodbank has been helping people in food crisis since 2009, and supported nearly 4000 adults and children in 2024. We are open 5 times per week across 4 different venues and people are referred to by referral partners across the borough. Details of our sessions can be found on Sutton Foobank website.
Sessions are run by our dedicated volunteers who come from local churches; and our dependable warehouse, restocking and transport volunteers always ensure food gets safely to where it is needed.
People visiting the foodbank come from a vast variety of backgrounds but all have faced difficult life experiences. Beyond food, we also want people to access support to improve their situation, so we commision Citizens Advice to come to the foodbank sessions to help people maximise their income and provide advice on topics such as housing, debt and benefits.
And as a Christian project we underpin everything with prayer, and actively offer prayer to our clients too. The genuine care and compassion from our volunteers helps to build trusting relationships so we can more effectively listen, pray and signpost people to other support.
As our Foodbank Manager, you can use your leadership experience, excellent communication and organisational skills and Christian faith in a way that makes a real difference in people's lives.
Could you come and lead this amazing project?!
Salary: £32,000 per annum (plus 5% pension commencing from successful completion of probation period).
Hours: 37.5 hours per week
Working Pattern: Monday – Friday, 9am – 5:30pm. Occasional weekend or evening working required, depending on the needs of the Foodbank and of SCW.
Annual Leave: 28 days per annum, including bank holidays
Location: Work is expected to take place in a mixture of locations within London Borough of Sutton, including the office (Highfield Hall, 320 Carshalton Road, SM5 3QB), Foodbank venues and Big Yellow Storage (Kimpton Park Way, Sutton, SM3 9QS). There is also likely to be some travel across the borough. Other time may be worked from home, pending agreement with the Operations Manager.
Occupational Requirement: This role involves offering and participating in Christian prayer with members of the public and volunteers, leading devotions and group prayers, and providing pastoral care and faith-based leadership to Christian staff and volunteers. It is therefore an occupational requirement for the post-holder to be a practicing Christian.
Role purpose is to:
- Manage smooth and safe day-to-day delivery of Sutton Foodbank, supporting volunteers and clients and ensuring food stock is sufficient and managed safely (65%)
- Maintain and increase capacity of the service coordinating food drive activity, maintaining excellent relationships with food donors, volunteers and other external organisations, and assisting with onboarding new volunteers (25%)
- Contribute to the ongoing development of Sutton Foodbank, by delivering operational activity which aims to decrease people’s need to return to the Foodbank (10%)
- Keep Christ central to activities in the Foodbank (always)
We are looking for someone who:
- Shares the Vision, Values and Ethos of Sutton Community Works (see our accompanying ‘Who We Are’ document)
- Cares deeply for those in need and wants to put their Christian faith into action to serve them through addressing food insecurity
- Is hardworking and will enjoy a busy role based in the community
- Has experience supporting vulnerable people or people with complex social backgrounds
- Has experience leading a team
- Has experience working with or supervising volunteers
- Is comfortable using electronic systems and devices
- Is highly organised, flexible and adaptable
- Has excellent attention to detail
- Has excellent communication and interpersonal skills
- Has some understanding of safeguarding, health and safety and confidentiality (training can be provided)
- Is a driver with their own vehicle, as this role involves travel across the borough and covering the collection/transport of food.
Please note aforementioned occupational requirement.
Closing date: Sunday 27th April
For fuller job description and tasks involved, please download the document 'Sutton Foodbank Manager - April 2025'
In your covering letter, please explain why you think you could be the person we are looking for, based on the information provided.
Please note that we are unable to sponsor visas for this position.
In your covering letter, please refer to how your strengths and experience meet the points in the 'We are looking for someone who' section of the job description.
We want our faith in action projects to contribute to a safe and flourishing community in Sutton



The client requests no contact from agencies or media sales.
Young People Support Worker
We have a new role available for a Young People Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community based accommodation.
Position: Young People Support Worker
Location: Whitley Bay, Tyne and Wear, United Kingdom
Contract: Full time, permanent
Hours: 37.5 hours a week
Salary: £24,136 pa + pension and other benefits
Closing Date: 13th April, 2025
About the Role
As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.
In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.
Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.
Key responsibilities include:
· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.
· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.
· Foster partnerships with local agencies to support clients while following data protection protocols.
· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.
· Support clients in accessing education, training, employment, and volunteering opportunities.
· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.
· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.
About You
You will need to have the following skills and experience:
· Experience working with young people or those affected by homelessness.
· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Primary Specialist
We are looking for a Primary Specialist (term time + 3 weeks only) to join a team providing educational support to children, families, and local schools in the aftermath of the Grenfell tragedy.
Position: Primary Specialist
Location: West London (office-based)
Salary: £51,429 - £58,140 per annum (£48,857 – £55,233 actual/pro-rata)
Hours: Full Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Monday 28th April 2025
The Role
The Primary Specialist will play a crucial role in supporting children affected by the Grenfell tragedy. Working closely with families and primary schools, you will help identify individual needs, develop tailored solutions, and advocate for children’s education and wellbeing.
You will:
- Conduct baseline assessments to understand children's specific needs.
- Provide advice and guidance to parents on school applications, transitions, and educational rights.
- Liaise between families and schools, ensuring teachers are informed about children's needs and support.
- Connect families with relevant external support services and refer to health organisations such as the Grenfell Health and Wellbeing Service.
- Deliver trauma-informed guidance on the impact of trauma on learning and behaviour, offering strategies for emotional regulation and academic success.
- Develop and run workshops on family relationships, communication, and restorative practices.
- Facilitate open dialogue sessions where involved parties can express their feelings and work towards mutual understanding.
- Plan and deliver small group after-school teaching sessions (both online and in-person) to supplement the school curriculum in English and Maths.
About You
We recognise this is a unique role and therefore realise you may not have experience in every aspect of the person specification. We value enthusiasm, a willingness to learn and passion for building resilience within our community. We therefore encourage you to apply if you feel you align with our vision and approach, even if your experience to date does not match all elements of the role.
- Qualified Teacher Status (QTS) with experience in primary education.
- Experience working with children across different key stages.
- Strong knowledge of safeguarding policies and procedures, including the ability to respond to concerns.
- An understanding of trauma informed and restorative practice alongside a willingness to learn more.
- Strong interpersonal and communication skills, with the ability to build positive relationships with diverse stakeholders.
- Experience working with families and understanding diverse cultural contexts.
- Familiarity with relevant education legislation and policies, including the Education Act 2002, Children and Families Act 2014, Equality Act 2010, and Keeping Children Safe in Education (2023).
- Ability to track pupil progress and implement data-driven interventions.
- Commitment to professional development and safeguarding responsibilities.
- Ability to work flexibly, including occasional evenings and weekends.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (maximum 2 sides A4) outlining how you meet the role requirements. Please ensure both documents are in one file.
About the Organisation
The Grenfell Education Hub will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children, young people, their families, and local schools.
Following a consultation process in 2023 and 2024, the hub will bring together a team of professionals, including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be split between direct work with children and families in the hub and supporting local schools.
The hub’s objectives are to:
- Provide high-quality educational support to as many children and young people as possible.
- Build the skills and confidence of children, families, and education staff in local schools.
- Develop strong relationships with those most affected by the Grenfell Tower fire.
- Accurately assess its impact.
Diversity & Inclusion: The Education Hub is committed to building an inclusive and diverse workforce. We welcome applications from all backgrounds.
Other roles you may have experience in: Primary Education Specialist, Education Consultant, SEN Teacher, Inclusion Lead, Pastoral Support Officer, Trauma-Informed Educator, Education Coordinator, Teaching and Learning Lead, Behaviour Support Specialist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Educational Psychologist
We are looking for an Educational Psychologist (term time + 3 weeks only) to join a team that provides educational support to children and young people, their families, and local schools.
Position: Educational Psychologist
Location: West London (office-based)
Salary: £57,072 - £64,623 per annum (£54,218 – £61,391 actual/pro-rata)
Hours: Full-Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Tuesday 22nd April 2025
The Role
The Educational Psychologist at the Education Hub will provide specialist psychological assessments and trauma-informed interventions to children and young people affected by the Grenfell Tragedy. The role focuses on helping students overcome barriers to learning, supporting emotional resilience, and working closely with families and schools to enhance their wellbeing.
You will:
• Conduct psychological assessments to evaluate cognitive, emotional, and behavioural development.
• Provide one-to-one and group interventions to support emotional regulation and resilience.
• Deliver trauma-informed approaches to schools, ensuring students receive the best educational support.
• Offer expert advice to teachers, parents, and other professionals on how to foster inclusive learning environments.
• Support students during key transitions, from early years to post-16 pathways, equipping them with lifelong learning strategies.
• Develop and lead training programmes for schools, families, and professionals on mental health, trauma recovery, and behaviour management.
About You
• Postgraduate qualification in Educational Psychology and registered with the HCPC (Health and Care Professions Council).
• Strong understanding of trauma-informed practices and experience working with children affected by adverse experiences.
• Expertise in conducting psychological assessments and developing Education, Health, and Care Plans (EHCPs) in line with UK SEND guidelines.
• Ability to provide strategic advice to schools on behaviour, learning support, and emotional wellbeing.
• Excellent communication and interpersonal skills, with a passion for working with diverse communities.
• Culturally competent, with an ability to tailor interventions to meet the needs of families from diverse backgrounds.
• A commitment to inclusive education, safeguarding children, and supporting long-term recovery.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) outlining how you meet the role requirements. Please ensure this is submitted as one document.
About the organisation:
The Grenfell 'Education Hub' will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’. This will comprise a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be divided between direct work with children and families in the ‘Hub’, and support for local schools. The activity of the hub aims to;
• Provide good quality educational support to as many children and young people as possible
• Build the skills and confidence of children and young people, their families, and education staff in local schools
• Develop strong relationships with those most affected by the Grenfell Tower fire
• Accurately assess its impact
Diversity & Inclusion: The Education Hub is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds.
Other roles you may have experience in could include: Educational Psychologist, Child Psychologist, Clinical Psychologist, Trauma Psychologist, SEN Specialist, Learning Support Advisor, Behavioural Therapist, Mental Health Practitioner, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We currently have two opportunities within our Venue Hire Team. One for a permanent position as an Event Coordinator joining the Operations Team in a permanent role from June 2025 and the other for a 6-month position. These positions will be supporting the operational delivery of private and corporate events at Kew Gardens with events ranging from weddings to private receptions, corporate dinners and conferences.
If you only want to apply for one of the roles available, please make this clear in your application.
This position offers an excellent entry point into event management at Kew, providing valuable hands-on experience in a dynamic environment. The role involves managing a portfolio of smaller-scale events, offering the chance to directly engage with clients from the initial enquiry through to the event day. You’ll conduct venue site visits with both clients and suppliers, carefully planning all event details in advance to ensure smooth execution. On the day of the event, you’ll proactively oversee logistics, ensuring every aspect runs seamlessly and to a high standard.
Customer service excellence is a core part of this role, as you will build strong relationships with clients and external suppliers, maintaining the highest standards in both planning and delivery. This role allows you to develop a comprehensive understanding of event logistics and client management, making it an ideal foundation for a future in event coordination at Kew.
To be successful, you will need previous experience in an event delivery environment, an eye for detail, and strong organisational skills. Exceptional communication is a must, as is a keen interest in the events industry. We are looking for someone who is enthusiastic, proactive, and enjoys getting hands-on, working collaboratively within a team.
The role requires flexibility to work weekends and evenings as needed.
Interviews are due to take place w/c 28th April 2025.
This role is based at Kew Gardens with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi!
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.
Location: Dependent on Parish placement
Contract: 3-year fixed term, part-time (21 hours per week)
Training Provider: Ridley London, the London training centre of Ridley Hall Cambridge.
Do you have a passion for working with children and young people? Do you want to gain hands-on experience in youth and children’s ministry while receiving high-quality training?
As an apprentice, you will work within a parish to develop and strengthen its children and youth ministry while studying with Ridley London. This three-year apprenticeship leads to a Certificate in Higher Education (Level 4) in Foundations in Theology, Ministry and Mission, with a focus on youth and children’s work.
You’ll be employed for 21 hours per week, spending 16 hours in the parish and 5 hours studying. Applicants must apply with a linked parish.
What You’ll Be Doing:
- Engaging with children and young people, building positive relationships and supporting their faith journey.
- Helping to lead activities such as Sunday school, messy church, youth groups, and holiday clubs.
- Creating and delivering new initiatives to deepen young people’s involvement in the church.
- Developing outreach work with local schools and community groups.
- Leading discipleship courses for young people.
- Assisting with administration related to children’s and youth work.
- Attending regular team meetings, supervision sessions, and training as part of the apprenticeship.
Who We’re Looking For:
- Experience in youth and children’s work (voluntary or paid) or community learning and development.
- GCSE/NVQ Level 2 qualifications, or a commitment to achieving these within the first year.
- A willingness to commit to a three-year apprenticeship, combining study, training, and hands-on experience.
- Strong communication skills and the ability to engage and inspire young people.
- Self-motivated and enthusiastic, able to work both independently and as part of a team.
- A commitment to safeguarding and creating a safe environment for children and young people.
- A Christian faith and alignment with the mission and values of the Church of England.
About The London Diocesan Fund LDF) and the Diocese of London
The Diocese of London is the group of Church of England organisations located in London, north of the River Thames. It is overseen by the Bishop of London and is made up of parishes, schools, chaplaincies, missional communities, and other organisations across 18 Boroughs.
The London Diocesan Fund (LDF) is the main charity that supports the work of the Diocese as a whole by generating income, providing a wide range of services, and paying and housing its clergy.
Safeguarding Statement
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Additional Information:
- This role has an occupational requirement for the postholder to be a Christian, under Part 1 of Schedule 9 of the Equality Act 2010.
- All appointments are subject to acceptable pre-appointment checks, including a satisfactory Enhanced DBS Check.
- The location of the role depends on the Parish placement.
Why Apply?
This is a fantastic opportunity to:
✔ Gain hands-on ministry experience in a local church.
✔ Develop skills in youth and children’s work while being mentored and supported.
✔ Earn a Higher Education Certificate in Theology, Ministry, and Mission.
✔ Be part of a supportive community of apprentices growing in faith and ministry.
If you’re excited about working with young people and exploring a future in ministry, we’d love to hear from you!
For more details, please see the full Job Description.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Senior Secondary Specialist
We are looking for a Senior Secondary Specialist (term time + 3 weeks only) to join a team providing educational support to children and young people, their families, and local schools in the aftermath of the Grenfell tragedy.
Position: Senior Secondary Specialist
Location: West London (office-based)
Salary: £57,072 - £64,623 per annum (£54,218 – £61,391 actual/pro-rata)
Hours: Full Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Monday 21st April
The Role
The Senior Secondary Specialist will play a crucial role in supporting young people affected by the Grenfell tragedy. Working with families, schools, alternative provisions, and colleges, you will help identify individual needs and develop tailored solutions. You will also act as a liaison between families and schools, advocating for children’s needs and ensuring trauma-informed education practices are implemented.
You will:
- Manage and supervise the Primary Specialist and Careers Coordinator, ensuring high standards of support for children, families, and schools.
- Oversee complex cases and provide guidance to team members to embed best practices.
- Conduct baseline assessments and work directly with children and young people to understand their specific needs.
- Provide trauma-informed guidance on the impact of trauma on learning and behaviour, offering strategies for emotional regulation and academic success.
- Liaise between families and schools to ensure staff are well-informed and children’s needs are met.
- Connect families with relevant external support services and refer to health organisations such as the Grenfell Health and Wellbeing Service.
- Develop and run small group after-school teaching sessions (both online and in-person) to supplement the school curriculum in English or Maths.
- Deliver training, workshops, and support to parents, carers, and education professionals on restorative practices and family relationships.
About You
We recognise this is a unique role and therefore realise you may not have experience in every aspect of the person specification. We value enthusiasm, a willingness to learn and passion for building resilience within our community. We therefore encourage you to apply if you feel you align with our vision and approach, even if your experience to date does not match all elements of the role.
- Qualified Teacher Status (QTS) with experience in secondary education.
- Experience working with children across different key stages.
- Strong knowledge of safeguarding policies and procedures, including the ability to respond to concerns.
- An understanding of trauma informed and restorative practice alongside a willingness to learn more
- Experience managing a team and providing professional development support.
- Strong interpersonal and communication skills, with the ability to build positive relationships with diverse stakeholders.
- Experience working with families and understanding diverse cultural contexts.
- Familiarity with relevant education legislation and policies, including the Education Act 2002, Children and Families Act 2014, Equality Act 2010, and Keeping Children Safe in Education (2023).
- Ability to develop policies, track pupil progress, and implement data-driven interventions.
- Commitment to professional development and safeguarding responsibilities.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (maximum 2 sides A4) outlining how you meet the role requirements. Please ensure both documents are in one file.
About the Organisation
The Grenfell Education Hub will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
Following a consultation process in 2023 and 2024, the hub will bring together a team of professionals, including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be split between direct work with children and families in the hub and supporting local schools. The hub’s objectives are to:
- Provide high-quality educational support to as many children and young people as possible.
- Build the skills and confidence of children, families, and education staff in local schools.
- Develop strong relationships with those most affected by the Grenfell Tower fire.
- Accurately assess its impact.
Diversity & Inclusion: The Education Hub is committed to building an inclusive and diverse workforce. We welcome applications from all backgrounds.
Other roles you may have experience in: Secondary Education Specialist, Education Consultant, SEN Teacher, Inclusion Lead, Pastoral Support Officer, Trauma-Informed Educator, Education Coordinator, Teaching and Learning Lead, Behaviour Support Specialist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people in difficult situations?
Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience whilst being supported to manage their lives and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Café Support Worker
Reference: 276
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: From £24,024 Per Annum FTE (pro rata for part time hours)
Hours: Full time (37.5 hours) - Will consider part-time of 30hrs or 22.5hrs.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30, a part-time pattern will be working 3 or 4 out of 7-day rota.
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is 30th April 2025
Interviews to be held week of 12th May 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
The Talent Coordinator will play a key role in supporting the Foundation’s Talent Hub. The role will work closely with and support the Head of Talent & Inclusion to deliver the Foundation’s talent management strategy. The role will coordinate and evaluate internal learning and development initiatives, fostering a structured learning culture that supports a high-performing workforce.
Additionally, the Talent Coordinator will support the Talent Acquisition Specialist in managing the Talent Acquisition strategy, process and procedures, including recruitment campaigns, ensuring alignment with the recruitment policy and creating a seamless candidate experience.
Key Responsibilities
Learning & Development – Plan, Coordinate, and Deliver
- Collaborate with the Head of Talent & Inclusion and key stakeholders to implement and assess the Learning & Development (L&D) plan, ensuring it meets mandatory requirements, employee needs, and aligns with the organisation’s values and culture.
- Work with external suppliers to develop high-quality learning content.
- Ensure effective coordination of training to support employee growth and career progression.
- Co-ordinate the delivery of an ongoing leadership and management development programme, in partnership with external providers, targeting first and second-level line managers.
- Lead on the management and coordination of external L&D suppliers, implementing robust performance management measures to ensure cost-effectiveness.
- Guide staff towards relevant L&D resources and collaborate with People Business Partners to encourage continuous professional development.
- Process individual learning budget requests, ensuring adherence to the L&D policy and procedures.
Talent Acquisition –Plan, Coordinate, and Deliver
- Support the Talent Acquisition Specialist in managing recruitment campaigns, including interview coordination and candidate experience management.
- Support the development of recruitment schedules and prioritisation of hiring needs.
- Work with Hiring Managers and the Talent Acquisition Specialist to develop job descriptions and application packs, ensuring language reflects a diverse and inclusive recruitment approach.
- Assist in placing job adverts online and liaise with recruitment agencies as needed to ensure outreach to diverse talent pools.
- Create and send offer letters and support the People Team with obtaining employment references as required.
- Support Hiring Managers to align assessment processes with the Foundation’s core values and DEI principles, liaising with the Talent Acquisition Specialist and Head of Talent and Inclusion as required.
- Contribute to a smooth onboarding process, working in collaboration with Hiring Managers and the People Operations Analyst.
Systems & Technology
- Manage the Foundation’s Learning Management System (LMS), ensuring it meets the organisation’s needs in collaboration with the external provider and Head of Talent & Inclusion.
- Provide administrative support for the Foundation’s Applicant Tracking System (ATS), including:
- Uploading job details
- Adding interview and application questions
- Assigning Hiring Managers to live roles
- Maintain and manage internal Talent Hub resources, including SharePoint sites, inboxes, and the Talent Hub page on the intranet.
Evaluation, Reporting & Process Improvement
- Work with the Head of Talent & Inclusion to review and enhance L&D policies within the Foundation.
- Support the Talent Acquisition Specialist in ensuring recruitment processes align with policies while driving continuous improvement.
- Be the first point of contact for all Talent Hub policies and procedures.
- Identify and recommend process enhancements for both L&D and talent acquisition functions, leveraging automation where possible, and in liaison with the People Operations Analyst.
- Ensure accurate data collection and reporting on L&D activities and recruitment metrics.
- Support the tracking and reporting of DEI metrics in collaboration with the Talent Acquisition Specialist and People Operations Analyst.
- Implement consistent evaluation methodologies for training effectiveness.
- Regularly report on L&D metrics, KPIs, and associated costs to the Head of Talent & Inclusion.
- Maintain training records, identifying skill gaps and informing workforce development strategies.
These responsibilities are not exhaustive, and the Foundation reserves the right to assign other duties commensurate with the role as required.
Skills, Knowledge and Expertise
Skills, Abilities & Attributes
- Strong communication skills.
- Good stakeholder management skills with the ability to build relationships with internal and external stakeholders, including training providers, hiring managers, and employees.
- Good project management skills, with the ability to manage multiple initiatives simultaneously, ensuring deadlines and objectives are met.
- Proactive and solutions-oriented, with the ability to work independently.
- Excellent organisational skills, with the ability to prioritise tasks and work under pressure.
- Ability to collect, analyse, and manage KPI data.
- Proficiency in HR and L&D software, such as LMS, ATS, SharePoint, and Excel for reporting purposes
- Keen attention to detail, ensuring accuracy in training coordination, data reporting, and recruitment processes.
- Commitment to and alignment with the Foundation’s values: Enterprising, Collaborative, Delivery-Minded, Inclusive.
Knowledge, Experience & Qualifications
- Experience working in an entry-level or above Learning & Development role.
- Proven track record in coordinating L&D initiatives.
- Experience in managing external stakeholders and suppliers.
- Understanding of or experience supporting recruitment campaigns.
- Diversity, Equity & Inclusion (DEI) – Awareness of best practices in inclusive hiring, learning accessibility, and creating an equitable workplace.
- Desirable: People and Organisational Development Trends – Keeping up with trends in talent acquisition, skills development, and workplace learning.
- CIPD qualification (or equivalent), or relevant experience.
(Please note interviews will take place for this role on Thursday 24th and Friday 25th April)
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.