Website Management Jobs
JOB PURPOSE
UK for UNHCR is looking for a Digital Communications Officer to join its team, raising vital support for displaced people around the world through creative campaigns such as the Refugee Dictionary, Cuppa Hope as well as fundraising appeals and partnerships.
Reporting to the Digital Communications Manager, the Digital Communications Officer will have particular focus delivering day to day social media communications, including community management, publishing, content management and development. This role will also support wider digital communications activities, such as with the Senior Digital Communications Officer who manages the website.
This involves identifying opportunities to amplify appeals, campaigns and partnerships through social media to support UK for UNHCR’s fundraising and public advocacy objectives. Raising awareness of global refugee crises and UNHCR’s humanitarian operations forms a central part of this storytelling, as well as thematic campaigns and PR moments throughout the year.
One of your first focuses will be helping grow and verify UK for UNHCR’s TikTok account and LinkedIn presence, in addition to transitioning the charity’s channels to a new social media management tool. You will also work closely with the wider Communications team in supporting online and offline fundraising appeals.
The Digital Communications Officer will also work with the wider Communications team to identify and support storytellers (including refugees and supporters) to share their stories through the charity’s social media channels.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
Planning, coordination and growth
- Deliver and schedule social media content on a daily and weekly basis, with flexibility to respond to news events and emergencies at short notice.
- Produce or commission multimedia content, including videos, graphics and photography to support charity activity on social media.
- Apply understanding of UNHCR’s humanitarian work to deliver strong storytelling and relevant content to the audience.
- Adapt content from UNHCR’s head office and field communications to localise for UK audiences.
- Develop social media editorial plans to amplify campaigns, milestones and events.
- Deliver planning and scheduling in a timely manner and be quick to respond to news and emergencies.
- Flag and navigate political sensitivities in line with UNHCR and charity policies.
- Deliver on a paid media strategy to amplify social media content more broadly, with a focus on Meta ads manager.
- Update and maintain community management guidelines on a regular basis.
- Work closely with the Communications Coordinator to monitor and moderate all of the charity’s social media channels.
- Other support for digital communications as required, such as helping cover website activities when colleagues are on leave.
Analytics, reporting and best practice
- Deliver regular reports outlining the performance of our content and channels, ensuring we’re on track to reach 100k followers by the end of 2026.
- Create and lead on a testing roadmap, leveraging new features across all social media channels.
- Keep up to date with social media content trends, news and tools to inform best practice and strategy.
- Provide subject matter expertise, proactive assistance and advice as required for planning and delivery of digital and supporter journey projects.
- Observe all legal and legislative requirements, comply with policies and procedures, and demonstrate a high level of confidentiality and integrity.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience using native social media tools, like Meta business manager and YouTube Creator studio, to manage online communities.
- Experience of creating social media content that created an impression, raised awareness and prompted followers to take action.
- Experience of identifying and driving iterative improvements to digital channels through testing and analytics.
Essential Skills/Knowledge
- Proficient in using social media tools to evaluate performance and identify improvements.
- Proficient in creating content for online use, using software such as Adobe Suite, Canva or similar, to edit and produce basic assets.
- Researching images and writing compelling copy for different audience profiles.
- The ability to prioritise multiple tasks, working proactively and sometimes under pressure.
- Good attention to detail, strong ability to proofread and pick up inconsistencies.
- Understanding of data protection principles.
- Excellent stakeholder and relationship management skills.
- Proficient in Microsoft Word, Excel and PowerPoint.
- An interest in global humanitarian affairs.
Desirable Skills/Experience
- Working in a not-for-profit or advocacy organisation.
- Experience with refugee issues or field work.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 9am, Monday 9th December 2024
First stage interviews: Week commencing 9th December 2024
Second stage interviews: Week commencing 16th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
The Royal College of Radiologists (RCR) is looking for an Examiner Engagement and Support Coordinator to ensure our examiners feel empowered, valued, and supported in their critical contributions to our exams.
The RCR is a professional membership body for Doctors who work in cancer care and medical imaging. Our examiners are clinical oncologists, clinical radiologists and other specialists, who work voluntarily as contributors developing exam questions, delivering assessments to candidates and shaping the future of FRCR exams. This role plays a vital part in ensuring that the clinical expertise needed to run the RCR’s exams is available via both UK and global examiners.
The postholder will have strong people skills with the ability to build good relationships, excellent communication and organisational skills will be key to your success. The post holder will be the first point of contact for potential new, and existing, examiners and will work closely with exam chairs and across all exam boards and committees, ensuring that examiners have the tools they need to deliver as an examiner alongside their clinical commitments, including alleviating any pain points. Examiner recruitment and coordinating induction and training - plus the set-up of meetings, events and panels - will form part of the workload.
As our Examiner Engagement and Support Coordinator you will deliver real value to those doctors who give up their valuable time to work with us.
What you’ll do:
- Write and update engaging examiner recruitment materials such as terms of reference, job descriptions, scoring criteria and advertising communication.
- Actively promote examiner recruitment to UK and global audiences, including drafting text and ensuring that promotional recruitment materials are relevant and engaging.
- Build and develop mechanisms to communicate with examiners, ensuring they feel included in the work of both the exams team and the wider college.
- Support examiners with travel and accommodation bookings where necessary, in collaboration with the RCR’s appointed travel agent and the RCR’s Facilities function.
- Support committees by managing the logistical support for meetings and preparing quality agendas.
What you’ll need:
- Experience in providing administrative support and managing administrative processes, systems and procedures.
- Experience in financial administration, including the compiling of financial spreadsheets and monitoring budgets.
- Experience of committee procedures and processes, including preparing agendas and recording accurate actions.
- Experience using and maintaining a database or equivalent to store and retrieve information so that information is kept up to date and available
- Effective problem-solving skills.
- Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
This is a high responsibility role that promises tremendous growth potential, with the chance to work across multiple geographies. The position of Senior Analyst, at Bridges Outcomes, will support education projects funded by Sustainable Development Goals Outcomes Fund (SDG OF). Reporting to the Programme Manager, the primary focus of this position will be the successful delivery of the Sierra Leone Early Childhood Education (SLECE) initiative. However, we also anticipate this role to play a significant part in contributing to Ghana Education Outcomes Programme (GEOP) and Rwanda Early Childhood Education Programme, leveraging overlapping themes and collaborative opportunities across these impactful projects.
Sierra Leone Early Childhood Education (SLECE)
The Government of Sierra Leone (GoSL) has partnered with the Education Outcomes Fund (EOF) and Lego Foundation to design and support SLECE to achieve the following goals:
1. Opening of new community-based centres that meet minimum safety requirements defined by GoSL.
2. Increased access using children’s attendance measured at various points in time.
3. Quality of settings & practices. Using local ECCE standards to measure structural quality (i.e., physical settings) and BEQI to measure process quality (i.e., teaching interactions, including the implementation of play-based pedagogy).
4. Improved children’s holistic development outcomes for children 3-5 using IDELA.
Interventions are expected to be implemented across 3 contractual lots, each with its own delivery partner and unique approach. SDG OF is partnering with three different delivery partners, BRAC, Plan International and ChildFund, for delivery in all lots. Implementation for SLECE is expected to start in December 2024 and is expected to conclude in December 2028.
Ghana Education Outcomes Programme (GEOP)
The Government of Ghana has obtained World Bank’s funding to support the government’s strategy to improve basic education in Ghana, called Ghana Accountability for Learning Outcomes Project (GALOP). Part of this programme of work has been commissioned based on outcomes with the objective of “strengthening support for schools and Out of School Children (OOSC)”.
The programme will be delivered in approximately 22 rural districts, along with Kumasi and Accra urban centres. The rural districts are grouped into six contracting Lots with 85-100 schools each, with the two urban centres acting as another Lot. The programme will consist of two key components: (1) Accelerated Learning Programme (ALP) to support OOSC transition into mainstream schools and (2) Mainstream School Improvement Programme (MSIP) to support learning in GALOP beneficiary schools.
Out of the 6 rural lots, SDGOF is partnering with 2 different delivery partners, Rising and School for Life, to support interventions in Lot 3 and Lot 6. Implementation for GEOP started in January 2023 and is expected to conclude in December 2026. SDG OF is also partnering with Plan International to deliver in the Rural Lot from October 2024 to December 2026, this lot will only have the ALP component.
Rwanda Early Childhood Education Programme is currently in its procurement phase, with more details of the design expected to be finalised by end of the year 2025.
For more details, visit Bridges Outcomes Partnerships website
1. Purpose
The Impact Senior Analyst will be accountable for:
· Strategically guiding delivery partners in the development and implementation of effective MEL (Monitoring, Evaluation, and Learning) strategies.
· Enhancing the data capabilities of delivery partners, with a strategic emphasis on effective decision-making.
· Developing robust predictive models and frameworks that enable the team to forecast outcome achievements with confidence.
· Creating and disseminating actionable insights and learnings to support delivery partners and internal teams, emphasizing strategic problem-solving to enhance outcomes.
· Ensuring that delivery partners within the programme adopt data-driven approaches to continuously refine and improve service delivery.
· Leading and standardizing data analysis efforts across programmes, driving improvements in services, systems, and processes through collaborative work with the team.
· Spearheading the development of templates and process frameworks that empower delivery partners to achieve operational excellence.
· Overseeing and fulfilling comprehensive reporting requirements, including the preparation of impact assessments and reports for commissioners and the board.
· Strategically supporting financial processes by overseeing invoicing and budgeting to enhance financial efficiency and sustainability of projects.
2. Key Responsibilities
Delivery Impact
· Contribute to the development of an M&E framework for each education programme, with special focus on SLECE, that monitors the impact of projects and progress towards strategic and operational objectives.
· Facilitate collaboration among data analyst teams from delivery partners to proactively address challenges and co-create solutions aimed at enhancing service delivery
Process Improvement
· Lead strategic initiatives to enhance team efficiency and effectiveness.
· Refine and adapt existing working files and tools to optimize usability and performance, while evaluating current practices and identifying opportunities for substantial improvements.
· Identify opportunities for process automation and improving utilisation of management data
Data Analysis
· Deliver high-quality statistical analysis and comprehensive impact reports to engage diverse stakeholders and provide meaningful insights that include short, medium, and long-term projections for enhanced programme impact.
· Ensure the relevance and effectiveness of data dashboards by integrating early warning systems to highlight priority areas for action.
· Provide mentorship and strategic oversight to M&E teams within delivery partners, ensuring the effective completion of roles and responsibilities.
· Maintain meticulous attention to detail and ensure high standards of grammar and accuracy in all documentation.
Data Integrity
· Collate and update volumetric and programme data and systems, continually developing and refining data collection processes.
· Strengthen data reliability by enhancing data flow from beneficiaries through to final reporting.
· Ensure compliance with data protection legislations when retaining and sharing information.
· Identify opportunities for process automation and ease of access to information.
Impact Presentation
· Deliver consistent, aggregated representations of project performance against targets, ensuring clear and compelling presentations.
· Partner closely with the Programme Director and Manager to create and deliver engaging and accurate programme outcome presentations.
· Tailor communication to suit varied audiences, including formal presentations for high-level stakeholders.
Relationship Management
· Collaborate with Analyst colleagues to streamline data processes, minimizing manual interventions where possible.
· Foster strong, professional relationships with delivery partners to ensure a positive and effective engagement experience with BOP.
· Work collaboratively with finance and investment teams to monitor programme invoicing and maintain awareness of the intersection between outcome achievement and the financial status of the project.
· Actively contribute to stakeholder meetings and forums, demonstrating focus and attentiveness to discussions
3. Experience, Skills, and Abilities
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· 1 to 3 three years relevant post-graduate professional experience in education, international development, consulting, or similar sectors.
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· Data and Analytical Skills: You are good with numerical data and analysis and can accurately assimilate information and develop critical insights to inform decisions.
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships internally and externally, including with people from different cultures and backgrounds.
· Attention to Detail: You are detail-focused and ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Word, Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Previous Power BI experience would be advantageous.
· Ability and desire to travel to Sierra Leone and similar contexts.
Benefits
To reward your hard work and dedication, we offer a competitive salary package and exceptional opportunities for growth, working alongside a global team of market leaders in outcome-based contracts.
What we will offer you
We are a flexible working employer and we will support you to ensure you achieve a healthy work life balance.
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You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
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You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
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We offer a Salary Sacrifice Pension Scheme.
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We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources, including YuLife which provides easy access to wellbeing tools, benefits and support services and the opportunity to earn rewards for wellbeing management
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We also offer Private Medical Insurance on successful completion of your probation period.
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You will be able to access Learning and Development opportunities.
Application process
PLEASE NOTE: We are only accepting applications through our recruitment platform Applied
The closing date for applications is 9am 9th December
First round interviews are likely to take place w/c 16th December
The client requests no contact from agencies or media sales.
Summary
- Creative design and content production
- Graphic training and development
- Brand and visual identity across digital and print
- Digital evangelism and strategic implementation
- Website development content management
- Reputation and media management
- Analytics and performance, as well as out-of-hours social monitoring
- Digital and social media trend awareness and networking
- Hybrid working arrangements and must be able to work within the office on Tuesdays and Thursdays.
- A salary of £38,918 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
- Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Summary
- Project management/support, ensuring smooth project delivery and implementing new processes where required.
- Management of the digital giving support desk, ensuring queries are responded to effectively and in a timely manner.
- Monitoring the volume and type of queries coming into the support desk in order to produce reports.
- Improving and maintaining the digital giving pages on the Church of England website.
- Maintaining up-to-date and accurate digital giving support materials and templates, creating new resources as required.
- Good practical understanding of information systems and applications
- Experience of creating training resources and delivering training
- Proven use of Microsoft Word, Teams, Outlook, Excel, SharePoint and Canva
- Excellent project administration skills, with proven experience of delivering project support
- Accuracy and attention to detail
- Ability to communicate to large groups and key stakeholders clearly, both verbally and in writing
- Flexible and organised approach to work
- A salary of £38,918 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days.
- Flexible working hours and location, with an expectation of just 1 day per month in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Expert technical leadership. Modern Tech-Stack. Being Agile.
Senior Software Engineering Manager
£80,000 - £85,000 (+ )
Reports to: Head of Engineering
Department: Chief Operating Office
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: Cancer Research UK can consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application.
Closing date: 02 December 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Two competency-based interviews
Interview date: From the week commencing 02 December 2024
How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
Cancer Research UK has an ambitious Engineering Strategy and modern with a complex hybrid (on-premise & multi-cloud) infrastructure underpinning an extensive technical estate. As part of our strategy, the charity is delivering a range of ambitious, modern change initiatives and programmes across the organisation to ensure we maximise the value of all our resources while delivering operational transformation & management and an employee experience that enables us to be an inclusive, well-governed, agile, and sustainable organisation. Therefore, our software delivery lifecycle, DevOps, full-stack, and integration technologies must operate securely and scale to meet the organisation's needs if we are to deliver our strategy of beating cancer.
Our in-house software solutions include a Content Management platform supporting multiple websites, Event and Activity Management web applications, Online Fundraising platform, Payments platform, Ecommerce and mobile apps. These are business critical systems under continual agile development, operating at scale for millions of users such as: cancer patients looking for information, supporters and volunteers helping with fundraising, c.600+ stores, c.4,000+ office staff, and researchers working towards curing cancer.
We are searching for a Senior Software Engineering Manager to lead our highly skilled, cross-disciplined, and diverse Software Engineering capability (c.25-30 staff including Front-End, Back-End, and Integration) which supports the charity's product development whilst establishing an agile, secure, and smooth-running digital workplace. The purpose of your role will be to deliver our software engineering strategy while providing technical leadership that develops the teams' skills and careers and encourages innovation by setting up small multi-skilled product teams empowered to make decisions and prioritise their work.
If you are an Engineering leader who has led and developed software engineering teams in large organisations, we would love for you to join our mission.
What will I be doing?
Leading Cancer Research UK's Software Engineering capability (c.25 to 30 staff) by:
Evolving and delivering the Software Engineering Strategy.
Developing platforms and products that are reliable, secure, performant, and flexible.
Recruiting and supporting software engineers' career development.
Providing expert technical guidance and motivational leadership.
Line managing, leading and developing an inclusive and high-functioning team by:
Creating a positive culture which recognises success, develops and drives high performance and rewards results to retain talent within the team and wider function.
Further developing the Software Engineering capability by collaborating with Lead Engineers to develop standards and reusable assets and encourage knowledge sharing (the current capabilities include Front-End, Back-End, and Integration).
Partnering with internal and external stakeholders ensuring a mature approach to architecting new solutions, giving estimates and commitments; and delivering on agreed commitments while optimising the efficiency of the team.
Fostering collaborative relationships with the others in the Engineering first-line team and across the Technology directorate to ensure appropriate levels of governance, platform reliability, efficiency and quality of delivery.
Embodying Cancer Research UK's leadership behaviours by:
Driving for impact by aiming high, creating clarity, and acting decisively.
Embracing our mission as a collective effort.
Creating an environment where our Software Engineering team can do impactful work by enabling ownership and building an inclusive workplace.
Fostering conditions where ideas and fresh approaches thrive by being curious and valuing challenges and ideas.
What skills will I need?
Experienced engineering leader who has recruited, developed, and engaged software engineering teams in large, complex organisations.
Excellent knowledge of the fast-moving technology landscape with a particular focus on cloud engineering and knowledge of:
Current best practices (e.g. BDD, CI/CD).
Architectural approaches and their future direction (e.g. modern front-end development/single-page applications, serverless services, infrastructure-as-code).
Full-stack JavaScript (React/Node JS) utilising AWS serverless services (e.g. Amplify, Lambda, Aurora).
A comprehensive understanding of the software delivery lifecycle and different approaches (including DevOps and Agile).
Has matured software engineering practices by retaining ambition and agility while establishing robust approaches fit for business-critical applications.
Strong communication skills with the ability to translate highly technical subjects for non-technical audiences.
A technical expert and a motivational leader with mature stakeholder management skills.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
Additional Information
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
We are recruiting a Policy Officer to undertake an exciting new role within the Advocacy and Communications Team. You will report to the Director of Advocacy and Communications and work closely with all others in the team.
The purpose of this role is to strengthen LFF’s policy and advocacy efforts. You will be crucial in helping to develop strategic engagement, influence change and strengthen LFF’s impact on public policy, and in doing so, make a significant contribution to the prevention of child sexual abuse.
Bringing together your knowledge and experience engaging with various stakeholders, you will effect change by identifying opportunities to influence decision-making, analyse data to develop policy positions for the organisation, contribute to consultation submissions and provide advice on various policy matters.
Advocacy is one of our three strategic pillars within our current organisational strategy, together with reach and research. It sits within the wider Advocacy and Communications Team which supports the promotion of all areas of our work across various channels: websites, social media, press and PR, marketing and digital advertising. As we look forward to a new organisational strategy in 2025, we will be embedding advocacy across the organisation and will be striving to better showcase our advocacy work both internally and externally.
Safeguarding
We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Equality, diversity and inclusion
We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.
As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process we actively remove bias from applications i.e. applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Anvil Arts, an independent charitable trust, and the largest performing arts organisation in Hampshire. They operate three fantastic cultural venues in Basingstoke, including The Anvil (1,400-seat), which is renowned as one of the top 5 concert halls in country. Within the same building is The Forge – an intimate 95-seat studio theatre, and in the heart of the town centre is The Haymarket, a 400-seat theatre set within a Grade II listed building.
Anvil Arts creates a year-round programme encompassing the best in music, performance, cultural education, arts participation, and outreach work. Since opening in 1994, they have sold over 5,000,000 tickets and brought audiences to Basingstoke from as far afield as Argentina, Iceland, Canada, and Japan.
They are now seeking to appoint a Deputy Chief Executive, a new post in the Executive Leadership Team structure, reporting to the Chief Executive. The postholder will have a tight grasp on the overall operations of Anvil Arts, ensuring the continued growth of their reach and activities. Responsibility for all operational aspects of the artistic programme, strategy development that sets ambitious yet achievable targets that reflect the brand and values of Anvil Arts, driving additional earned revenue opportunities and ensuring that financial and operational capacity matches the organisation’s ambitions, will be expected.
The successful candidate must be able to demonstrate the following:
• A proven track record of successful management in venue/s or performing arts company operations, including financial oversight.
• Experience in strategic planning, policy development, and decision-making.
• Experience of maximising revenue streams and cost effectiveness.
• Health and Safety training or qualification, e.g. IOSH Managing Safely.
• Personal Licence holder.
We are seeking a dynamic and creative individual, able to balance the strategic and operational aspects of this rewarding role. Great communication and interpersonal skills, and strong leadership qualities, with the capacity to motivate and manage a diverse team will be key.
For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
• Closing date: 12th January 2025
• Interviews with Anvil Arts: 23rd January onwards
• Charisma vetting interviews must be completed by close of play on the 16th January prior to shortlisting on the 17th January
Do you thrive in the digital space and enjoy creating outstanding online experiences?
We're looking for a Digital Products Officer to join our team on a 9-month Fixed Term Contract. You will be managing and improving digital products that support people living with and affected by MND. Based in Northampton with hybrid working options, this role supports a range of digital channels and products.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
Key Responsibilities:
You'll help shape our digital presence through:
- Supporting the hosting, management, and compliance of our digital products and services, including websites, microsites, online shop and forum.
- Conducting website content audits and reviews to ensure quality and consistency across all digital platforms.
- Collaborating with digital agencies to optimise website content and ensure best SEO practices.
- Managing the information architecture, structure and organisation of website and microsites content for clarity and usability.
- Improving user experiences through data analysis and usability testing.
- Delivering technical and SEO training for internal content editors, including creating training materials and hosting workshops.
- Ensuring our digital platforms meet accessibility standards and inclusive design principles.
- Providing technical support for digital products in collaboration with external agencies.
- Managing tools like Google Analytics (GA) and Google Tag Manager (GTM) across digital platforms.
- Supporting the development and optimisation of new and existing digital products, working with internal and external stakeholders.
About You:
You're someone who combines technical expertise with a strong focus on user needs and accessibility.
- Experienced with content management systems (CMS) like Drupal, WordPress, or similar.
- Skilled in SEO optimisation and understanding digital best practices.
- Knowledgeable about digital accessibility tools and standards.
- Familiar with user-centred design and testing approaches.
- Possess excellent attention to detail and proofreading skills, ensuring content is accurate and accessible.
- Organised, with strong time management and project management skills.
- Experienced in training and supporting others with digital tools.
- An effective communicator who enjoys working collaboratively with diverse teams and stakeholders.
This is a fantastic opportunity to join a team passionate about delivering exceptional digital experiences. If you're ready to bring your skills to a meaningful role, we'd love to hear from you!
The full job description is available in the candidate pack.
Salary: £31,000 per annum
Hours: 37 per week
Location: Northampton office
Contract: 9-month Fixed Term Contract
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
Interviews are currently scheduled for Tuesday 17 and Wednesday 18 December
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Professional experience using a content management system (CMS) such as Drupal, WordPress or similar.
- Experience of optimising website content with consideration of SEO and digital best practice.
- Knowledge of digital accessibility tools and principles.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
The client requests no contact from agencies or media sales.
Position Summary
The Philharmonia Orchestra is seeking to appoint a Social Media and Content Manager towork with the Marketing team to promote all aspects of the offer – someone who is passionate about social media and is excited to be an innovator in the sector.
The newly created role will be focused on developing and implementing a new social and content strategy, with strands of activity that focus on growing and engaging audiences, raising the profile of the Orchestra on a global scale and maximising income. The successful candidate will be responsible for the management and optimisation of all our social channels, as well as content development and capture. Importantly, the candidate will work closely with the Marketing and Concerts teams to ensure our social channels are full of rich and engaging content, and a central part of the marketing mix. They will need to be confident in developing relationships pan- organisation, as they will work closely with a core group of staff and players to expand the capture and development of content.
Key Responsibilities
Strategic Planning:
- With the Marketing team and any external research/audience agencies, develop an annual content and social strategy and planner, which serves all areas of the business and campaigns
- Develop a brand personality appropriate to each channel, which builds on the Philharmonia core brand mission and values
- Develop a strategy for paid social activity and digital advertising
- Look at the introduction of more social channels, where appropriate
- Using various analytics tools, and tied to the wider organisational data strategy, develop reports for circulation on a regular basis, which show growth in audience numbers and engagement
Project Management:
- Schedule and optimise social channels (organic), ensuring there is a variety of content with a consistent TOV and brand, which delivers audience engagement, growth, and diversification
- Schedule and optimise paid social and digital advertising to maximise best performing channels
- Work with Managers to support with SEO and website navigation, as part of the whole customer journey
- With the Managers and an external agency, support with optimisation of the Google Grant account
- Analyse the effectiveness of all social and content and implement any optimisations and learnings
- Attend concerts and activities where relevant and part of the strategy, in order to capture imagery, stories and footage
- Coordinate with the stage management and concerts teams to ensure that information is shared well in advance and opportunities are maximised
- Work with partner venues and organisations to promote the work we do as engagements and on tour, in support of both parties’ strategies
- Work with the Data and Insight Manager to improve data capture, monitoring and understanding
Leadership and Management:
- With the Director of Marketing & Comms, work to engage the whole Orchestra in the production of content
- Work with a core group of players and staff to build confidence in the creation of content and capture, building a strong in-house team
Managerial Responsibilities:
- Attend workshops/conferences/seminars to be on the front foot of social media and content development – share learnings with the team and other stakeholders
- Be a brand guardian for the Philharmonia identity, working with the Director of Marketing & Comms to evolve and optimise branding across online channels and beyond
- Work with Director of Marketing & Comms on new online projects that may arise, as part of the programme and business development
Skills and Qualifications
Essential:
- Minimum three years’ experience in a relevant role
- A champion for social media and content development
- Knowledge of all social platforms, Google Analytics and other reporting tools
- Passion and interest for music and the arts, with a good understanding of orchestras
- Some experience in photography/videography (does not need to be an academic qualification
- Excellent communication skills (both verbal and written), with the ability to communicate convincingly to a diverse range of people
- Excellent interpersonal and social skills, with the ability to create strong relationships with a range of stakeholders and colleagues
- Ability to work successfully as part of a team as well as to use own initiative
- Ability to prioritise a mixed workload and to work to tight deadlines
- Willingness to have a hands-on attitude
- Willingness to work unsocial hours, including evenings and weekends both within London and the rest of the UK (occasionally internationally)
Desirable:
- Experience of working with a similar arts organisation
- Experience of working with musicians or other creative artists
The client requests no contact from agencies or media sales.
TreeHouse School is an Ofsted “Outstanding” SEN School for children and young adults aged 3-19 with a primary diagnosis of autism (most of whom have additional learning, social, emotional, communication, health and care needs).
Our Ambitious approach ensures that, through our curriculum and delivtery, we focus on delivering quality of life outcomes for our children and young people.
We are proud to announce that we have retained Ofsted "Outstanding" (June 2024) in all areas. Please do read our Ofsted reports on our website.
We have an exciting opportunity for a passionate, qualified SEND Teacher to join us on our ambitious journey. Your day to day role will include delivering creative and person-centred lessons to up to 8 learners in a pre-formal class.
We will consider ECT's for this role.
Why join us?
- 11 weeks annual leave per academic year
- Free healthy breakfast available every day
- Working with Autism/learning disability industry experts across our school and our charity
- Autonomy in your role – You have the freedom to be creativity and get to see first hand our learners progress and achieve their goals and aspirations (as well as your ideas coming to life in the classroom).
- Mental health and wellbeing are at the core of everything we do; The SLT practise “compassionate leadership”.
- Continued professional development and training including a wide range of in house and external training courses.
- Annual staff recognition awards.
- Eye test vouchers, season ticket loans and a cycle to work scheme (plus a bike shed outside the school).
- Employee Assistance Programme: to help you balance your work, family, and personal life.
- Access to physiotherapy.
- On-site parking is available
Your role:
- Provide excellent delivery, teaching and course leadership to learners across TreeHouse School.
- Safeguard and promote the welfare of the children and young people we support.
- Work with pupils to ensure they receive a service that delivers the outcomes specified in their individualised learning, person-centred plans.
- Prepare and deliver schemes of work, lesson plans, assignments and assessments in line with departmental and awarding body requirements.
- Work collaboratively with allied health professionals as part of a trans-disciplinary team.
Our learners are mostly pre-verbal or use assistive communication systems to make their needs understood and follow different pathways depending on their needs and strengths, these are pre, semi and formal and you can read more on our website.
(Please refer to our JD and FAQ document attached to our website for more details).
Closing date: Tuesday 10th of December 2024
Shortlisting date: Wednesday 11th of December 2024
Interviews date: Wednesday 18th of December 2024
Start date: Easter 2025
Assessment: You will be asked to attend a formal interview (45 minutes - 1 hour) and you will conduct a Micro Teach (20-30 minutes) with a group of pupils.
Ambitious about Autism is fully committed to equality of opportunity and diversity andwe warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion
or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Head of Business Development
Contract: Full-time and permanent
Location: Hybrid working in Sidcup, Greater London 2 days per week and remote
Salary: Remuneration will be commensurate with experience plus benefits
Reporting: this role will report to the CEO
Purpose
The purpose of the role will be to lead business development across Development Pathways with the aim of sustaining and expanding our business portfolio through engaging with more clients and business opportunities, overseeing the development of new products, building our consultant and associate network, enhancing our internal capacity to generate business and maintaining and developing our brand through effective communications.
Responsibilities
The responsibilities of the Head of Business Development are:
Strategy and leadership:
· Developing and leading our business development strategy and plan to consolidate our current portfolio and move us into new areas of growth.
· Providing strategic oversight and management to improve business development functions and increase fee-based revenue, coordinating across our country offices.
· Building and managing to a high standard a strong business development and communications team aligned to the needs of the organisation.
· Ensuring that we are aware of the latest trends in our focus sectors, monitoring competitors and reviewing Pathways’ offering considering competitors’ developments.
· Participating in the Senior Management Team and contributing to leadership and decision-making across Development Pathways
New business development:
· Setting up and maintaining systems and procedures for detecting potential business and tender opportunities through different channels (e.g. online portals, outreach, etc.)
· Building relationships with decision makers within potential client organisations and partners.
· Developing and growing our network of consultants, ensuring Pathways has access to the right knowledge and skills to implement new projects.
· Overseeing the timely delivery of high-quality proposals, submissions and bids across the organisation.
· Oversee the monitoring and evaluating of our business development opportunities.
Communications and marketing:
· Overseeing our communications portfolio including the development of high-quality materials to promote our services and brand to new clients and to reflect best practice in the thematic areas and locations within which we operate.
· Ensuring that our brand reflects Pathways’ values, expertise and the requirements of the global marketplace
· Securing conference opportunities and sustaining general brand development opportunities.
· In coordination with our technical team, ensuring that we maintain our reputation as a thought leader in international development, in particular, on social protection.
· Representing Pathways at relevant senior meetings, conferences and partner and client meetings.
Other:
· Provide effective line management to members of the business development and communications team and external consultants supporting these functions, as required.
· Ensuring compliance of all aspects of business development with relevant policies, regulations and legislation, e.g. GDPR.
· Engaging in other areas of work as determined by the demands of the business and the CEO.
Person Specification
The Head of Business Development should have the following qualifications, skills and competencies:
Essential Qualifications and Skills:
· Relevant undergraduate degree in business, international development or similar.
· Demonstrable and adequate skills and experience in leading business development in the area of international development.
· An enthusiastic entrepreneurial spirit.
· Demonstrable and adequate skills and experience in effectively managing individuals and teams.
· Experience in organization-level leadership positions.
· Excellent interpersonal, time management and communications skills.
· Ability to take initiative and work independently.
· Commitment to social justice, gender equality and women’s empowerment.
· Ability to travel internationally as required.
Desirable:
· Master’s degree
Terms of Employment and Benefits
Recruitment will be at the senior level and is a permanent and full-time post. Along with the basic salary, the successful candidate would receive an attractive package of the following:
· Fulfilling work: work directly in support of some of the world’s most underserved communities and in a dynamic and successful team, in particularly supporting the expansion of social protection systems globally.
· Flexible work: Development Pathways offers employees flexible work hours and part remote working options, with a requirement to work in the London office for at least 2 days per week (currently on Tuesdays and Thursdays)
· Generous time off: recharge with 30-holiday entitlement plus standard bank holidays.
· Travel the World: we expect the successful candidate to travel overseas for work for up to a month in a year.
· Health and well-being provision: access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme and Employee Assistance Programme.
· Commitment to professional development opportunities: we encourage our staff to participate in professional learning and development.
· Provision of a company laptop.
· Working at home benefit
· Travel to work allowance, and
· Access to Development Pathways’ bonus scheme
How to apply
We invite interested candidates to please apply for the post by including the following:
- A cover letter explaining why you are applying for this position, and how you would be a good fit for the post of Head of Business Development. Please include your salary expectations in your cover letter.
- A CV (curriculum vitae) specifying your qualifications, education, and relevant work experience for this role.
Closing date for this post will be 13th December 2024.
Applications should be submitted by email.
While this is a UK based post, we welcome applications from other countries and would be willing to consider a sponsorship visa for the successful candidate.
Applications will be reviewed on a rolling basis and high-quality candidates may be interviewed before the closing date. We retain the right to close this recruitment without notice.
Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.
Applicants, please note the Privacy Notice on our website.
Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilities without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.
About us
Founded in 2010, Development Pathways has grown into an internationally respected consultancy and advisory organisation, providing high quality consultancies and project management throughout Africa, Asia, the Middle East, and the Pacific, in social protection and broader social policy, socio-economic analysis and research, training and software development services. We have a strong commitment to social justice, gender equality, women’s empowerment and inclusive development. We currently work in a number of countries across Africa, Asia, the Pacific and Latin America.
We currently employ 56 staff across our four offices, who work alongside a global network of trusted consultants. Our four main offices are located in the United Kingdom (London – Sidcup), Kenya (Nairobi), Australia (Sydney) and Jordan (Amman). As an employer, we put our staff first and are committed to flexible working practices and developing our staff’s professional capabilities. For more information about our organisation, please our website.
The Head of Business Development is a key leadership position within Development Pathways. The successful candidate will have overall responsibility for business development. They will lead a small team in London and engage with our offices in Kenya, Australia and Jordan to support and guide them as they engage in business development. The successful candidate will be expected to expand our business portfolio by continuing to engage with current clients but also seeking to enter into innovative areas of new business. They will also contribute to the broader leadership of Development Pathways as a member of our leadership team.
This position will be located in our London office. It is open to high calibre, qualified candidates from outside the UK, as we will be able to provide a visa for those who do not have the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About BDCA: BDCA is a dynamic community-led charity that has been serving the residents of the London Borough of Newham since 1998. Our motto is, “working together to change lives and transform our community” and over the past two decades we renovated four previously dead, disused spaces into lively local hubs. From these venues, our diverse team of locally-based staff and volunteers deliver targeted activities for people of every generation from children and their parents, young people and elders too. We also run programmes providing accessible sports, healthy food, poverty support and volunteering. Across all these projects, our mission is to break down barriers, bring people together and build people up.
Job Aim:To work with the Youth Project Coordinator to provide a fun, engaging and exciting programme of activities for young people across the economically disadvantaged but beautifully diverse E6 area within the London Borough of Newham. You will assist in delivering against the partnerships successful EMPOWER youth services commissioning bid to Newham Council. The service provides 10 weekly universal activities across East Ham over 49 weeks of the year for young people aged 9-19 including:
- Three outdoor MUGA sports sessions per week.
- Three youth hub session per week which includes branched off projects such as Junior Gym, screen acting, Muay Thai, healthy cookery sessions, calming crafts and sports.
- EKO Pathways after school delivery sessions, helping to support children with social, emotional, behavioural and mental health needs.
- Outdoor parks MUGA session
- Year-round trips and residentials
- Youth Theatre
- Delivery of three-week summer holiday scheme which involves volunteering placement with accredited Sports Leadership Award for 30 participants and employment for additional young people. This includes Stepping Up life skills training and social action campaign planning workshops.
You will be part of a team of people who are passionate about BDCA’s values of: INCLUDING all local young people by welcoming them into safe spaces and positively engaging with those who often get left out. CELEBRATING their creativity and skills so they have confidence and support to thrive despite their challenges. EMPOWERING them to step up and speak out as local leaders who make positive change in our community and beyond.
Please apply by sending an up-to-date CV and covering letter (maximum 2 page). Ensure that your letter includes:
-demonstration of how your skills align with the Job Description
-how you are able to fulfil all the Person Specification criteria
-why you are interested in applying for the role.
Application deadline: There is no application deadline, we will be interviewing as and when suitable candidates apply
The client requests no contact from agencies or media sales.
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.
WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances.
Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.
The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:
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Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.
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Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.
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As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.
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Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.
The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.
The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
WHAT YOU WILL NEED TO SUCCEED
You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings. You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.
You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.
An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
WE ARE OFFERING:
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£25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale.
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18-month fixed term contract.
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11½% non-contributory pension.
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25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
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Flexible working arrangements including the opportunity for hybrid working.
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Enhanced family friendly payments.
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Employee Assistance Programme.
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Employee benefits platform.
The closing date for all applications is Friday 06 December 2024 at 12:00 noon. We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
HOW TO APPLY:
Please apply by clicking 'apply now'.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Location:Community based - Living within 30 minutes of High Wycombe, covering an area with an approximately two-hour radius including Reading.
Hours: Full-time, 35 hours a week, Monday to Friday.
Contract: Maternity cover for 15 months.
What we do
Hearing Dogs for Deaf People trains dogs that change deaf people’s lives through emotional and practical support – because nobody with hearing loss should feel alone.
What you will be doing
- Provide guidance and training to support partnerships between people with hearing loss and their hearing dog
- Assess people’s needs and provide advice, guidance, and signposting so they can get the help they need with their hearing loss
- Bring people together in local communities and by connecting our beneficiaries with our Peer Support Volunteers
- Manage a caseload of beneficiary relationships learning about their needs and providing advice, support, and services personally with the help of others
- Offer community days and dog walks in local communities bringing people together
- Provide tailored support to hearing dog partners through remote contact, home and workplace visits, and accompanying them to the vets and other places
- Create and implement partnership support plans, dog behaviour modification plans, dog welfare plans, and risk management
- Continually assess the support need and risks for our beneficiaries and hearing dogs and ensure adequate plans are in place to address them
- This role will cover the following towns and regions Reading, Maidenhead, Slough, West London, High Wycombe, Aylesbury.
To be successful, you will:
- Be confident in your dog training and handling ability
- Be experienced in coaching and encouraging others
- Be able to work with people with a wide range of needs and are solution focused
- Be able to assess risk and have confidence in handling sensitive situations
- Develop professional materials for internal and external use
- Have experience with supervising and developing a team
How to apply
For further information, please view job description below or visit our website.
If you are interested in working with us in this varied and immensely rewarding job, please send your CV and a covering letter explaining how you'd be perfect for the role.
Closing date for applications: 5.00pm on Friday 29th November 2024.
First stage interviews via Teams: w/c 2nd December 2024.
In-person interviews at The Grange: Thursday 12th December 2024.
If you are interested in working with us in this varied and immensely rewarding job, please send your CV and a covering letter explaining how you'd be perfect for the role.