Volunteering Management Jobs

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex.

This role will support the Head of Finance & Operations and be responsible for organising and managing the charity’s volunteers and the volunteer programme – working across the charity to ensure we have the right volunteers to support our work. The role will work with the Head of Marketing & Communications to promote and advertise our volunteer opportunities. You will be responsible for the management, recruitment, onboarding and retention of all short and long-term volunteers, to ensure we can continue to deliver life-saving projects for children and young people across Sussex.

You’ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant people management skills and a passion and enthusiasm for supporting young people. You’ll be part of a successful team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated.

Duties of the role 

Supporting the charity to deliver brilliant projects and service that support children and their families:

Rockinghorse delivers and funds around 70 projects per year – supporting sick and disabled babies, children, young people and their families in hospitals in Sussex – volunteers are a vital part of our ability to deliver and fund these projects.

This role will:

· Work across the charity team to recruit volunteers with the necessary skills, experience and commitment to support our project delivery, fundraising activities and office work.

· Lead on the co-ordinate the induction and training of volunteers to ensure they are fully onboarded and prepared for the charity, the role and to support our work.

· Set up interviews and initial getting to know you conversations to understand the skills, experience and needs of volunteers to ensure they are matched with the right role in the charity.

· Ensure that volunteers are able to achieve their aspirations in terms of work, education, training or further volunteering during their time with the charity.

· Co-ordinate individual and/or group supervision and support for volunteers.

· Ensure that volunteers involved in the charity’s work have access to relevant training and required policies and procedures to ensure they feel confident and are able to develop the skills needed to carry out their role.

· Ensure that the charity has the right policies and procedures in place for the recruitment, onboarding, retention and management of volunteers.

· Manage a volunteer database inline with relevant data protection legislation and ensure that all volunteers undergo appropriate, recorded, due diligence in their recruitment process.

· Support volunteers to share their experiences as case studies and reflections.

· Coordinated volunteer thank you events, engagement activities and communications to ensure volunteers feel part of the charity and actively participate in our work.

· Work collaboratively with the team and external partners to develop volunteer recruitment pathways for our service delivery projects.

· Create new partnerships with companies, the community and partners to create a flow of volunteers into the charity to support our work.

· Manage the offboarding process for all volunteers, ensuring a brilliant experience for all our volunteers from start to finish.

· Support the Head of Marketing and Communications to create promotional, marketing and supporting materials related to our volunteer programme.

· Lead of the evaluation of the volunteer programme and ensure we understand and value to impact volunteers bring to the charity.

· Reporting on the volunteer function as part of the management information and against set KPIs and targets.

Support the charity more widely:

· Represent Rockinghorse at events, activities and networks, building strong peer relationships and sharing best practice.

· Model excellent conduct and behaviours in line with the charity’s values and ethos.

· Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.

· There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters and volunteers.

Person specification 

Essential experience, skills and knowledge for the role: 

1. Experience and understanding of the principles of volunteer management in a charity and/or not for profit.

2. Experience and understanding managing volunteers.

3. An understanding of safeguarding and welfare management of volunteers.

4. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.

5. Able to prioritise own workload effectively and confidence to work autonomously.

6. Excellent time management skills with strong prioritisation and organisation skills.

7. Brilliant communication and interpersonal abilities – able to engage with stakeholders quickly and effectively.

8. Ability to handle confidential volunteer information.

9. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).

10. Commitment to Rockinghorse Children’s Charity’s mission, vision and values.

Desirable experience, skills and knowledge: 

1. Experience managing communications and/or marketing to support volunteer engagement and support.

2. Previous work experience with a non-profit, or charitable organisation.

3. Experience of using MailChimp or other CRM & email platforms.

Work skills you’ll need on the job: 

1. A can-do attitude.

2. Brilliant organisational skills.

3. Excellent people skills, adaptable and flexible in manner and approach.

4. Excellent written and verbal communication.

5. Ability to support and motivate others.

6. Ability to work on own initiative and as an active team member.

7. Ability to work under pressure and in a fast-paced environment.

Benefits of working for Rockinghorse Children’s Charity: 

· 25 days annual leave (prorated for part-time) plus bank holidays. 

· An additional day of annual leave on your birthday. 

· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.

· Cycle to work scheme. 

· Competitive pension scheme. 

· Employee and dependants’ health cash plan including access to an online GP and counselling. 

· Family leave including maternity, adoption, shared parental and paternity leave. 

· Ongoing opportunities for learning and professional development for staff. 

· Quarterly reward and recognition days for all staff. 

· Opportunity for flexible, hybrid and part-time working. 

· Subsidised car parking in Brighton. 

· Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

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Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the ten essential elements of the person specification.

Your covering letter must address your experience, skills and knowledge against the ten essential elements of the person spec. Applications without a covering letter will not be considered. If you also have any of the desirable criteria, please outline these too. 

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

· Application Deadline midnight 2nd March 2025.

· Shortlisting w/c 3rd March 2025. 

· Interviews will be Thursday 13th March 2025 in central Brighton.

Interviews will be with the CEO, the Head of Finance & Operations and the Projects Manager and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.

The role will be available from 1st April 2025 onwards (depending on post holder’s availability).

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C. 

Do you have experience of working in drug or other community services and with volunteers? Have you been affected by hepatitis C, or have you supported anyone who has hepatitis C?

We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills.

Working under the guidance of the Peer Programme Manager and as part of the wider team programme to eliminate hepatitis C, the Peer Support Lead will provide volunteer peer support, coordinate the delivery of educational workshops, promote and provide hepatitis C testing and prevention interventions across community settings, and ensure that patients are supported throughout hepatitis C treatment and care.

This post will require extensive travel across the region and it’s desirable the post holder holds a clean driving licence and have their own vehicle for work related travel.

As the Volunteering Officer (Employability) for Imperial Health Charity, you will work in partnership with our NHS Trust to utilise opportunities through Volunteering to enhance the employability prospects of people living in the local community.

In this role, you will: 

• Work alongside employability volunteers, support their journey from point of application, to being offered a role for employment.
• Ensure that those involved in our programme have the right skills, confidence and knowledge to volunteer and progress into employment.
• Organise both online and in-person activities for volunteers, ensuring that they receive the best possible learning and development opportunities. 

We are looking to appoint a Volunteer Manager to lead the development and delivery of our Neuro Changemakers programme. Key activities will include recruitment and management of volunteers to lead self-help groups, setting up the administrative infrastructure to deliver these groups at scale, and to review our existing volunteer & ambassador strategy.

Reporting to the Professional Services Manager, the Volunteer Manager will be responsible for all aspects of volunteer activity for the Neuro Changemakers programme, including recruitment, induction, training, support and volunteer engagement and retention.

The Volunteer Manager will work closely with all our internal departments and external volunteer networks, acting as the first point of reference on volunteering process and policy across the organisation.

The successful candidate must have strong experience delivering volunteer-led programmes in support of vulnerable service users, with a proven track record in administration and volunteer project management. The ideal candidate will have experience growing such a programme to ambitious targets, and delivering at scale. Familiarity with neurology, neuroscience and neurological conditions is highly desirable.

The successful applicant will make a significant contribution towards the growth and success of our Neuro Changemakers programme through our online self- help groups across the UK. Just as crucially we provide valuable opportunities for individuals with lived experience of neurological conditions to gain skills and support others with their own experiences, as part of their own recovery and personal development journeys.

Key Tasks & Responsibilities

• Responsible for attracting, recruiting and retaining volunteers based on the organisational strategy for Neuro Changemakers.
• Working closely with the Professional Services Manager to ensure sufficient volunteers are available to meet organisational needs.
• Recruitment, training, induction and ongoing volunteer development.
• Working closely with the Professional Services Manager to deliver a comprehensive volunteer training programme.
• Support strategies to capture M&E data within the Neuro Changemakers programme.
• Outreach and mapping with volunteers to further understand our community’s needs, and to develop the case for setting up new groups in high priority and high need areas.
• Liaison with local authorities in areas to connect to local resources and promotion.
• Act as a deputy safeguarding lead, to ensure safeguarding policies and procedures are followed by all volunteers, including sensitive handling of any complaints, following correct procedures.
• Liaise with partner organisations to further the Neuro Changemaker programme.

Skills & Experience

• Strong professional experience of working in a management capacity to deliver services, with experience of developing policy and collaborative working.
• Proven in-depth experience in managing volunteers (understanding best practice across all elements).
• Experience of working with vulnerable service users, understanding the skillset required to work with people affected by a neurological condition and carers e.g. to set up and lead support groups.
• Excellent project management skills, particularly around new projects delivery and evidencing high quality impact.
• A solution focused team player with a positive, can-do mindset.
• An ability to put people at ease and a true enjoyment of working collaboratively with colleagues and external stakeholders.
• Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation.
• Excellent written, verbal and visual communications with brilliant attention to detail.
• In-depth understanding of safeguarding, particularly around vulnerable adults.
• Experience with CRM systems like Salesforce and an understanding of using Zoom with groups is highly desirable.

What you get in return

We offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include a contributory pension scheme, 25 days holiday per annum (for full-time role) in addition to Bank Holidays as well as a Christmas-New Year closure period, and default-remote working as standard as part of your hybrid contract (you will only be required to attend in-person for occasional critical meetings and important events, the vast majority of your deliverables can be completed remotely).

Note: this role is funded by a strategic grant from the Dinwoodie Charitable Company to help activate our Neuro Changemakers programme  – in our communications we may refer to this post as the ‘Dinwoodie’ Volunteer Manager to recognise the role of the funder.

Student Activities Manager (6-month contract) 

Are you a talented and inclusive people or volunteer manager with a passion for empowering others?

Do you want to support student leadership and help members to Love their time at University?

Then we'd love you to join us as Student Activities Manager for a dynamic six-month role. You'll be responsible for leading the Student Activities team, creating an empowering and supportive environment that champions brilliant volunteer management and student-led opportunities, as we refine our strategic plan.

The Role

Role:  Interim Student Activities Manager
Hours: 35-hours per week / Fixed Term (6 months)
Salary:  Grade D (£36,149 to £40,686 per annum)
Closing date:  12pm on Monday 17 February 2025 

Who are we?

The Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have nearly 300 student groups and all of our work is led by, and in the best interest of, our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

· You’ll be able to lead individuals and teams to perform at their best and continue to develop by creating an empowering and supportive working environment.

· You know how to able to build and maintain positive and productive relationships with internal and external stakeholders, by agreeing and working towards shared goals.

· You'll be skilled in creating accessible and inclusive volunteer practices, boosting member confidence and creating safe, supportive environments.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond. 

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.  

Dates for your Diary

· Closing Date: 12pm on Monday 17 February 2025

· Interviews: Monday 24 February 2025

For further information including details on how you can apply for this role, pelase visit our website. 

We look forard to hearing from you!

Salary: £36,000 - £40,000

Contract: Permanent, full-time(will consider part-time working patterns)

Location: London/Hybrid – 3 days p/w in Paddington

Closing date: Rolling

Benefits: Generous 27 days annual leave plus festive shutdown and bank holidays, personal development budget, access to EAP including therapy sessions.

 We have an excellent opportunity for an Events and Volunteering Manager working for the brilliant children’s intensive care charity, Cosmic. You will report to the Senior Philanthropy Manager. As part of this role, you will manage the end-to-end planning and high-quality delivery of all income-generation and engagement events, as well as a corporate volunteering programme, with the goal of maximising income, enhancing supporter engagement, and raising the charity’s profile. You’ll also work closely with their well-connected board of Trustees as well as senior advocates and donors.

This role will offer you the chance to join a friendly charity at a pivotal time in their journey, making this an exciting opportunity to play a key role in shaping the future of a very special and much-loved charity.

To be successful as the Events and Volunteering Manager, you will need:

• A relationship-led mindset and excellent communication skills to build relationships with supporters and stakeholders, with ability to lead and motivate volunteers and team members.
• Proven experience in managing a successful event portfolio and in delivering events on time and within budget, with strong project management skills.
• Exceptional organisational skills with the ability to manage multiple projects simultaneously.

If you would like to have an informal discussion, please call Heather on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Devon and Somerset.

Young Enterprise is a national charity working directly with young people, teachers, volunteers, helping young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, supporting them to build their future and enabling them to make a positive contribution to their community and society.

As Educational Partnerships Manager you will be a key contributor to the regional educational partnerships team, supporting the team to achieve shared KPI’s for the region and the wider organisation.  The role of Educational Partnerships Manager involves working directly with young people and teachers in schools that delivering / supporting delivery of our Young Enterprise programmes.

The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need to be confident in working within education settings, liaising with school staff, volunteers, and corporate volunteers. This can be a varied role, but a very exciting role as well as very rewarding. Your experience of relationships development and management will help with developing new schools as well as supporting existing school relationships. There is not an exhaustive list but is to provide you with a flavour of the role.

We are looking for:

· A motivated self-starter

· Ability to develop new relationships with range of stakeholders and support existing ones

· Confident and happy in presenting and delivering to large audiences

· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure

· Excellent manner, rapport and professionalism with young people

· An understanding or experience of managing relationships with volunteers

· A great promoter and inspirer in helping young people achieve their potential

· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams

You'll be working alongside an experienced and passionate small regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

Why work for us?

· People-focussed with a friendly and supportive work-place culture

· An active commitment to equality and diversity

· Access to mentoring scheme with a corporate partner

· Generous holiday allowance of 7.2 weeks (pro rata)

· Access to NHS top-up scheme, for money back on expenses such as dental and optical

· Access to an Employee Assistance Programme

· Cycle-to-work scheme

· Group Life Assurance

Keeping Young People Safe

Safeguarding is the action that is taken to promote the welfare of children and vulnerable adults and protect them from harm.

At Young Enterprise, we take our commitment to safeguarding children and vulnerable adults seriously. We design our roles, programmes and services with safeguarding in mind; conduct thorough checks on new employees in line with UK safeguarding legislation; and regularly enhance the safeguarding knowledge and skills of all our people, including when begin their role.

All successful applicants in eligible roles that involve contact with young people will need to undertake an enhanced DBS (Disclosure and Barring Service) Check prior to starting in the role, and at subsequent 3-year intervals. In addition, no Young Enterprise employee will at any point be unaccompanied while in the presence of children under the age of 18.

In line with the Rehabilitation of Offenders Act 1974, in the vast majority of cases DBS checks which contain information on previous convictions will not disqualify an individual from working with us. If you have any questions please contact our HR Team by e-mail; you will find the address in the attached JD document.

Full details can be found in the Job Description.

This is a home-based role, however, will require significant travel in Devon and Somerset.

DBS Required: YES

Please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midnight on 21 February 2025. Please note applications without a cover letter will not be considered. 

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date. Interviews will take place via Teams.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful. 

Are you passionate about finding volunteers to help end Homelessness? Can you work with individuals from the community, corporates and people experiencing homelessness?

We are looking for someone to run and develop our volunteering offer so that we can work with more people, develop new parterships and provide a pathway for our guests to volunteer in a safe environment. You will be able to multi task, working with a range of stakeholders, ensuring that all people feel valued, supported and cared for. This is a new role for our organisation so has plenty of scope to develop and help us achieve more for the people we serve and the wider community.

Job Title: Volunteer Coordinator

Reports to: People and Facilities Director

FTE: Full time, Permanent. 37 hrs per week over 5 days

Location: Hybrid working – 2 days from home and 3 days per week (including Thursdays) from our Central London Office

Salary: £26,648 - £29,200 depending on skills & experience

Are you interested in working for an organisation making a real difference to the lives of blind and partially sighted children and young people?

Here at the Royal Society for Blind Children we believe that every blind young person should have the chance to live life without limits. Our values of Trust, Energy, Ambition, and Motivation underpin everything we do, and by giving young people the essential skills to take control of their life, they can unleash their true potential.

We are looking for a volunteer coordinator to:

· Manage our team of services and community volunteers

· Recruit nationally, onboard them and provide them with training, guidance, assistance, and support to ensure they have a positive volunteering experience with RSBC and act as ambassadors for the Society

· Provide volunteers across all areas of the organisation to ensure the efficient delivery of our activity programmes nationally and to establish community fundraising networks across England and Wales

· Work with the People and Facilities Director to develop recruitment strategies, acquire volunteer partners, and to deliver blended digital and face-to-face volunteer induction and training programmes.

The post holder will have a minimum of a Level 2 qualification in Maths and English or equivalent, proven ability to recruit, onboard and train volunteers, excellent relationship building skills and a successful track record of engaging and managing volunteers to support a broad range of activities.

What we offer:

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox benefits portal, flexible working opportunities, 3% contribution towards pension, and a season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: 20 February 2025 but will be reviewing applications as they come in

Interview: Initial interview date of 18 February 2025

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

The Vacancy

Job Title: Store Manager

Location: Port Talbot

Salary: £23,400 per annum

Weekly Hours: 37.5

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Port Talbot store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

We are seeking a proactive, dynamic and experienced Volunteer Engagement Manager to lead our centralised management function. They will be responsible for leading and continually improving a professional, high-quality, and impactful centralised management function. They will integrate an increasing number of volunteers into the Institution’s activities and initiatives, enhancing their experience, and maximising their impact, regardless of geography or circumstance.

This role makes a significant contribution to the Institution’s success by managing a centralised business function that enables a dynamic, inclusive and effective volunteer community, with positive impacts for volunteers, the IChemE and wider society. They will play a central role in helping the organisation achieve its strategic goals of sustainable membership growth, improved member experience, and amplifying our voice.

As the Volunteer Engagement Manager, you will oversee a small team, ensuring clear and supportive management while working across all areas of the institution to balance supply and demand. You will develop and implement effective strategies, policies, and procedures to engage and retain volunteers, promote the value of volunteering, and ensure a world-class volunteer experience. Your efforts will contribute to a dynamic, inclusive, and effective volunteer community, driving continuous improvement and celebrating volunteer impact.

In this role, you will also provide guidance on best practices in volunteer management, address any issues or conflicts promptly, and ensure appropriate financial management of an assigned budget. You will maintain a clear understanding of volunteer needs through regular evaluation and benchmarking, and develop a growing offer for recognition and reward of volunteers.

If you are a proactive manager with a passion for volunteer engagement and a track record of delivering impactful strategies, we would love to hear from you. Join us in making a difference!

Permanent Contract
Job Ref: V535
Hours per week: 28 hours per week – (Flexible days/hours)
Salary: £20,000 (£25,000 FTE)  plus inner London weighting £2692.80 and attractive employee benefits package
Start date: ASAP
Location: Home based with travel across London Brent Borough
Closing date: 12th March 2025
Interview date and Location: TBC

Click here for job description

About Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive. 

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

About the role

To develop and deliver all aspects of our Grandmentors project across London, with particular focus on Brent borough, ensuring it achieves its aims, objectives, outcomes, and targets. The post holder will work closely with the Leaving Care team within Brent Borough Council and local volunteers to ensure that we improve and empower the lives of care leavers (aged 16-25) through the unique power of inter-generational mentoring.

Key Duties Responsibilities

• To hit the ground running to effectively deliver the service to ensure the project meets its agreed targets and milestones.
• Maintain effective relationships with stakeholders and local authority staff at a day-to day level.
• To ensure volunteers are recruited, appropriately trained and supported in their role; this will involve processing volunteer expenses, DBS checks and maintaining the database.
• To ensure regular communication between project staff and volunteers is maintained and that regular supervision for volunteers is provided.
• To work with your line manager to ensure project expenditure is in line with the budget.
• To maintain accurate administration, for all aspects of the project.
• To maintain accurate records on all aspects of the project and submit data onto a secure database.
• To manage and maintain effective monitoring and evaluation records to capture impact and outcomes and ensure contractual compliance.
• To implement and maintain appropriate risk assessment management processes.
• To prepare regular reports for both internal and stakeholder purposes.
• To develop relevant information to promote and raise the profile of Volunteering Matters locally.
• To promote and adhere to Volunteering Matters Equality and Diversity Policy and all other Volunteering Matters policies which relate to the work of Grandmentors.
• To comply with the applicable Health and Safety and Safeguarding regulations.
• To contribute to joint working and teamwork across Volunteering Matters.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.   

We are looking to recruit someone who will be able to develop and lead a new volunteering programme for Soundabout. This role would suit someone who is project focused, interested in inclusive music making and who champions learning Disabled people with complex support needs.

Ideally, we are looking for someone with volunteer co-ordination experience, who is hard working, proactive, reliable and honest. An eye for detail is important, as is a willingness to work flexibly to respond to the project’s needs. You need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

The candidate will be responsible for ensuring the development and coordination of a new Soundabout volunteering programme, this includes:

• Research current best practice in with a key focus on equity, diversity, inclusion, and accessibility.

• Work with the Soundabout staff and practitioner teams to identify potential volunteering opportunities.

• Work with CEO to develop a volunteering strategy for Soundabout.

• Design and development of a new volunteer programme at

  Soundabout, including new systems for recruitment, organising opportunities, and monitoring and supporting volunteers. This includes reviewing and updating existing volunteer handbook and related policies with the Operations Manager.

• Recruitment, interview, and induction of new volunteers.

• Tracking and organising volunteer training, DBS check, and other

  safeguarding requirements alongside colleagues.

• Regular liaison with potential and active volunteers.

• Create bespoke plans with volunteers who would like to work

  towards personal goals / aims.

• Ensure progression tracking, tracking of placements, and

  evaluation is undertaken to determine the impact and celebrate

  volunteer achievements.

• Organise virtual and in-person social events, celebratory events,

  and other ways to ensure volunteers feel valued.

• Work with colleagues to look strategically at the incorporation of

  the Emerging / Graduate Emerging Leaders programme within a wider volunteering programme.

Benefits:

• Flexible working

• Home working

• Pension scheme with an employer contribution of 3%

• Employee Assistance Program (Westfield Health Cash Plan) by

  monthly subscription paid by Soundabout - employees claim back the costs of health and wellbeing services such as dental, optical, physiotherapy, osteopathy, have access to a 24/7 virtual GP, and shopping discounts

• 25 days annual leave plus bank holidays (pro-rated for part-time employees)

• Supportive working culture fostering a good work/life balance

• Enhanced Sick Pay

• Enhanced Maternity Pay

Person specification

Must Have:

• Experience of volunteering either as a volunteer or in the co- ordination of volunteering opportunities.

• Project work experience including administrative skills, problem solving skills, using your own initiative and planning tasks (whether paid or unpaid).

• Excellent IT skills and experience of using Office 365 and willingness and ability to quickly pick up skills in using our other IT systems such as Salesforce, WordPress, Enthuse, Mail Chimp.

• Events planning and organisation experience.

• Flexibility in your approach to the work, to adapt to what the

  project needs are within your paid hours.

• A friendly, professional, and able communicator, who feels

  comfortable talking to a wide variety of people, in-person, by

  email, phone and through social media.

• Someone who sets themselves a high standard in the quality of

  their work and who has a willingness to learn from others.

• An ability and willingness to be an excellent champion for

  Soundabout who is prepared to get involved in our events and

  campaigns.

• Someone who has a strong commitment to safeguarding, equity,

  diversity, inclusion, and belonging across all aspects of

  Soundabout.

• Experience of using Zoom and of administrating Zoom calls.

• Availability to work on a Tuesday morning (other times are flexible)

• Has a workspace that they can use at home and a reliable internet

  connection.

• A willingness to travel to and support volunteering events.

• Right to work in the UK

Nice to Have:

• Experience of developing volunteering opportunities / programmes and volunteer management.

• Experience of being in musical environments

• Knowledge and/or experience of working with learning Disabled

  people and their families

• Salesforce experience

• An awareness of Makaton and interest in learning and using signs.

  Note: This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

Please refer to our Volunteer Co-ordinator pack for more information. Please also complete the anonymous Equal Opportunities Form.

Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Manager to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.

This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunites to different communities of interest.

Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.