Volunteer Team Leader Role Jobs in Battersea, Greater London

At Muslim Youth Helpline (MYH), we are dedicated to supporting young Muslims' mental health and wellbeing through free, confidential, and accessible services. Our team is committed to understanding the unique challenges faced by our community and providing culturally competent, faith-sensitive guidance.

Our Vision: A world where young people are empowered to overcome challenges and live a God-centred life of meaning and purpose.

Our Mission: To provide compassionate services and support to improve the mental well-being of young people.

Following the recent relaunch of its vision, MYH is entering an exciting new growth phase on its journey to realising its potential. We seek a talented and strategic CEO to lead MYH to achieve its ambitious long-term strategy. Join us and make a tangible, positive impact on the lives of young people as we work towards our vision of a more compassionate and God-centred society.

What You Will Be Doing:

As the CEO of MYH, you will lead the charity’s growth, ensuring its services remain innovative, impactful, and culturally relevant. You will oversee the strategic direction, ensuring the successful implementation of MYH’s vision and long term strategy. You will work closely with the Executive Team and Board of Trustees to maintain financial health, develop sustainable income strategies, and drive meaningful impact for young Muslims. Your leadership will ensure the continuous development of our services, foster key partnerships, and maintain a high level of stakeholder engagement. Additionally, you will champion safeguarding practices, cultural competency, and monitoring the charity’s impact, shaping the future of MYH as a leader in Muslim mental health.

What We Are Looking For:

We are looking for a compassionate, experienced leader with a strong understanding of the challenges young Muslims face today. You should have a proven track record in senior leadership, managing strategic and operational success. Strong financial skills and a commitment to cultural competency are essential. We seek a leader who inspires a high-performing team, engages with diverse stakeholders, and upholds MYH’s values of empathy, inclusivity, and faith sensitivity. A passion for youth mental health, experience with the Muslim community, and a knowledge of safeguarding and charity governance are highly desirable.

For more details about the role, please refer to the attached job description and person specification.

Commitment to Diversity, Equity, and Inclusion

Muslim Youth Helpline is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and encourage applicants from all backgrounds to apply. We celebrate the diversity that makes our community strong and strive to provide a workplace that reflects our core values of empathy, respect, and understanding.

Please note we reserve the right to close this vacancy early if we receive a high volume of applications.

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

• To support the Shop Manager to manage the Retail budget to achieve agreed targets:
• Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
• Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• Source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in the sorting and lifting of stock.
• Job Purpose
• Job Description
• Duties and Responsibilities

Administration and compliance

• To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
• Assist in controlling shop expenditure through effective cost control of weekly expenses.
• Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
• Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
• Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

• To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
• Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
• Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
• Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
• Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
• Assist at other shops if requested and where reasonable.
• Carry out duties in accordance with Trust #Promises.

Customer Service

• To ensure customer care and quality of service.
• Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.

You would be joining us at a time when in the middle of last year, we launched our new identity as the Leadership Skills Foundation (previously Sports Leaders UK) alongside a new 5-year ‘Evolve’ strategy. Having navigated the challenges of the pandemic, the organisation has naturally placed an emphasis in recent years on retaining and sustaining the existing relationships we have with the 2,500 organisations (centres) that deliver our programmes.

Looking ahead, with new programmes and partnerships emerging, this role will now play a significant part in helping us expand the network of centres delivering Leadership Skills Foundation programmes and broaden the audiences we reach. Over the next few years, we aim to create an adaptable leadership skill offer that will increase our reach to more young people across, fully establishing the Leadership Skills Foundation as the trusted voice for leadership skills development.

We have ambitions to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background. Having recently secured a strategic partnership with Sport England, this role will play a significant role in activating that programme, leading the co-ordination, engagement and management of local and regional stakeholders to deliver leadership programmes with identified target audiences, groups and individuals. 

The role will initially be a fixed term contract (to July 2027) but we aim to secure further funding for the role to extend.

You will act as an influential member of the organisation’s newly established Programme Delivery Team delivering the Programmes and Projects Strategy aimed at supporting growth, reach, and impact of Leadership Skills Foundation programmes among underserved and/or under-represented communities and individuals, which will in turn, benefit thousands of young people across the UK. 

This role will require someone with the ability to engage and inspire others, with strong and effective communication skills. You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive social difference to the individuals and groups benefitting from our programmes. 

Role title: Local Delivery Lead  

Reports to: Head of Programme Delivery 

Salary: £33,000 

Contract: Fixed Term to July 2027 with potential for future funding 

Location: Home based with some travel to other locations when required.

Hours: 36 hours typically 8.30 – 16.30. Monday – Friday. 

Role summary 

Main duties and responsibilities 

1. Responsibility for co-ordinating, engaging and managing local stakeholders to deliver leadership programmes with identified target audiences, groups and individuals 
2. Develop a shared understanding of the needs and barriers young people in underserved communities face in accessing leadership skill development and volunteering opportunities. 
3. Provide support to identified local delivery stakeholders to address and overcome these barriers to engage the target audiences. 
4. Identify and co-ordinate work with local delivery partners to create and activate local delivery area plans 
5. With support, develop and oversee the process and distribution of agreed programme delivery funding to local delivery partners
6. Deliver training, support and orientation to local delivery partners
7. Support identified stakeholders to test adapted leadership skill development programmes and learn from the delivery to inform future delivery. 
8. Establish a delivery feedback loop to inform the development of learning resources and programmes to overcome the needs and barriers young people in underserved communities face
9. Provide opportunities for the research plan, developed by the Programme Delivery Research Team, to be implemented to drive the improvement of strategic, business and operational planning and delivery
10. Provide connectivity between your work/engagement with delivery centres and the work of the Business and Market Development Teams
11. Capture and share best practice to support the wider adoption across community and partner networks
12. Work collaboratively with partners and stakeholders to successfully influence and deliver agreed programme objectives and key results 
13. Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with 

Key Relationships 

Internal 

• Head of Programme Delivery (line manager) 

• Programme Delivery Research Manager 

• Programme Delivery Research Executive 

• Innovation Officers 

• Finance Manager 

External 

• Local delivery centres and partners 

• Strategic partners including organisations such as Sport England. 

• Research and insight partners 

Skills, experience and knowledge 

Essential 

• Experience of supporting individuals/teams and organisations to deliver projects and programmes. 

• Confidence to act as the lead contact point for the local delivery of a funded programme. 

• Familiarity with delivering and carrying out operational workplans and working collaboratively with teams to achieve them 

• Effective resource management 

• Experience of proactively supporting and managing local and regional stakeholder relations. 

• Analytical thinking and evaluation skills

• Strong interpersonal, presenting and communication skills with the confidence and ability to adapt styles to different groups.

Desirable 

• A proven track record in leading and delivering purpose-driven programmes. 

• Experience of collecting and presenting data and insight. 

• Experience of supporting programme innovation, development, and design.

• An understanding of the sport and physical activity landscape in the UK. 

• Experience of delivering informal education or skill development programmes 

Personal qualities 

• The ability to engage and inspire others. 

• A confident, collaborative individual that wants to lead and make a positive social difference. 

• Pro-active with the ability to work on own initiative collaboratively and independently. 

• Effective and confident communicator. 

• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset. 

• A creative, problem solver with a focus on the individuals and groups benefitting from our programmes. 

Ability to travel across the UK required 

Could you be our next Kids Club Leader? We love children at Christ Church London and we are looking for a fun and dynamic Kids Ministry Leader to work at our growing Stockwell service.  As the Kids Ministry Leader you will play a crucial role in guiding and nurturing the spiritual growth of children and their families within the Stockwell community. Working with the local Service Leader and Head of Families you will provide leadership, spiritual oversight and organisation to the Kids Club and create a fun and engaging environment where the children and the team can thrive! 

This role involves working with children aged between 3 and 13 years and we currently have around 25 children on our books - a number that is growing! The wider service currently has around 50 adults attending and another 5-10 babies from age 0-3.

Roles and responsibilites 

Sundays

• Ensure all families, both new and regular receive a fantastic welcome to church 

• Oversee all Sunday Kids Club groups and teams, leading one session per week

• Set up the kids rooms before the session, ensuring we have all the resources needed

• Be a role model for how to lead sessions, enabling new members of the team to learn and grow

• Ensure that children are safe in our care and to liaise effectively with the Safeguarding Lead 

Midweek

• Prepare each Sunday’s service, in conjunction with the Head of Families and Sutton Kids Worker, following the shared curriculum.

• Set rotas termly and work with volunteers to manage any gaps in the rota.

• Communicate to parents regarding Sundays and the curriculum.

• Collaborate with the Stockwell Service Leader and Head of Families to ensure teams are well staffed and trained.

Wider Responsibility

• Attend relevant core team meetings with Stockwell team with other ministry leaders

• Initiate projects and events as and when required in conjunction with Stockwell Service Leader and Head of Families (e.g. Easter / Christmas events for kids)

• Ad hoc projects, tasks and training as and when required

Person Specification

• Deep Christian faith: A strong personal relationship with God and a passion for children's ministry which would typically be seen through existing church involvement and service

• Fun: passionate with the ability to engage children and adults alike

• Integrity and accountability: Holds oneself and others accountable, models ethical behaviour and integrity, maintaining clear boundaries as appropriate 

• Empathy and patience: Understanding and patience when working with children and their families. 

• Self-motivation: able to drive activities forward

• Reliability: punctual and excellent time management

Skills and Competencies 

• Leadership skills: ability to lead, inspire, and manage a team of volunteers

• Communication skills: effective in communicating biblical teachings in an engaging and age-appropriate manner

• Organisational skills: competent in planning, organising, and executing programs and events. 

• Thinking outside the box: able to problem solve and create solutions to problems 

• Tenacity: a hard worker who sets ambitious goals and perseveres to achieve them

Experience 

• Experience with working with children and adults

• Team leadership: Experience in recruiting, training, managing volunteers

• Spiritual leadership: able to demonstrate regular involvement and leadership responsibilities in the life of their church and confident in leading others spiritually

• Able to demonstrate good sound knowledge of the bible and its application in daily life

• Safety and child protection: Knowledge of child safety protocols and commitment to maintaining a safe environment.

Employment type 

Part time, 4 hours on Sunday morning, 2 hours midweek

There is a genuine occupational requirement for the successful applicant to be a committed Christian. It will be necessary to work on Sundays and occasional evenings, and it is expected that the post holder will have a vibrant and active Christian faith which is essential for the credibility and performance of this role. A DBS check is required for this role. Please note this role is not eligible for visa sponsorship; applicants must have the legal right to work in the UK.

Please get in touch if you require further information. Thank you for considering the work of Christ Church London.

About the role:

Our Health team has an exciting opportunity for two people to join the team. One of these roles will be a permanent position focused in our North London TST team, and one fixed term appointment (12 months) to join our team in a Camden focusing on Mental Health, with an emphasis on improving the barriers faced by those experiencing homelessness when accessing health care. 

As a Health Lead, your role will focus on developing and embedding SHPs health approach into the services the charity provides.  It will involve working with and supporting those living within our hostels who have underlying health needs to access and maintain the health care they need. To complete initial health screening tools, create a health support profile  plan for each client and to make referrals to and support them in engaging with the correct services  (i.e. dentistry, podiatry). In this role you will complete health mapping and use this information to influence partnerships formed with external services to help overcome barriers faced by those experiencing homelessness. 

The approach taken with clients will be psychologically informed, incorporating an understanding of Personality Disorder, complex trauma and addiction.  The outcomes for your role, include developing positive and sustained relationships of trust with clients, supporting them to engage in health care support and see an improvement in their overall physical health.   

About you:

To be successful, you will have:

• A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
• Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services. 
• Good understanding of local level health set up/services i.e. homeless health providers and teams. 
• Confidence in working both as part of a team and independently. 
• Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues. 
• The ability to advocate for and coordinate access to health care for clients with multiple disadvantage.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 24th November at midnight

Interview date: Wednesday 4th and Thursday 5th November via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant.   

 Job Title: Head of Volunteering Experience

Salary: 

Grade I - £62,000 per annum (Gilwell based, inclusive of Outer London Weighting)

Grade I - £60,240 per annum (homebased)

 Location:Gilwell Park (Hybrid working) or Homebased

If Gilwell Based contract the expectation would be to come into the office once a week plus one day a month for collaboration with the wider team.

If home based contract, then expectation is approximately once a month.

 Contract Type: 15 months fixed-term contract to cover maternity leave (starting in February 2025)

 Working Hours: 35

The Scouts is seeking an enthusiastic, collaborative leader to step into a pivotal role, driving the central strategic design function for volunteering at Scouts to enable our 140,000 volunteers to deliver Scouting locally in a safe, engaging and impactful way to provide life-changing experiences for young people across the UK.

About the Role
As Head of Volunteering Experience, you’ll lead three key teams dedicated to improving how we support and engage volunteers. The Volunteering Design Team develops online resources and guidance, the Volunteer Learning & Development Team crafts engaging training, and the Volunteer Transformation Team designs improvements to enhance overall volunteer satisfaction. Together, these teams work to deliver a positive, inclusive, and impactful experience for all volunteers.

In partnership with the UK Lead Volunteer for People and other key stakeholders, you’ll drive the implementation of our volunteer transformation programme. This work focuses on:

• Streamlining volunteer recruitment and onboarding to be inclusive and welcoming
• Supporting local teams by optimising volunteer roles and responsibilities
• Delivering accessible, engaging learning resources that equip volunteers with essential skills
• Creating a rewarding, community-driven volunteer culture that fosters inclusion and motivation
• Continuously improving our digital tools that simplify volunteer management at all levels

Why Join Us?
This is a rare opportunity to make a significant difference within the UK’s largest voluntary youth organization. You’ll play an instrumental role in ensuring that Scouts’ volunteer experience aligns with modern needs and attracts a diverse range of new volunteers. You’ll also join a friendly, social, and collaborative team that values inclusion, whether remote or in person, and actively supports development through regular departmental meet-ups and social activities.

This maternity cover position offers a chance to lead with impact, guiding a dedicated team and contributing to the growth and reach of Scouting in underrepresented communities across the UK. Step into a role that not only advances the way volunteers engage with the Scouts but also shapes the future of youth opportunities nationwide.

Join us to lead transformative change in volunteer engagement and experience!

What we offer in return:

We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. We prepare young people with skills for life, we believe that hard works pays off and always invest in our staff, becoming Investor in People Gold 2022.

For a full list of our benefits click .

Closing date: 11.59pm on Sunday 17th November 2024 

Shortlisted applicants will be invited to attend:

1. Initial telephone interviews with the Head of Volunteering Experience on Wednesday 27th November
2. Face to face interviews at Gilwell Park on Friday 29th November

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies

Variety, the Children's Charity, seeks an experienced fundraising leader, people-person, and all-around star to be our next Director of Fundraising & Communications – could it be you? Based in our head office in London, you will work with our CEO and Regional Director of Development (North West) on significantly growing our income. Backed by a fantastic brand and reputation, you will lead through a transformative period of growth as we raise funds to make a real and immediate difference in the lives of disabled and disadvantaged children and young people.

At Variety, the Children's Charity, we believe every child has a right to live their best life and reach their full potential. We fund and deliver life-changing programs that give disabled and disadvantaged children and young people across the UK a better future. 2024 is our 75th year in the UK, and we are part of a global network that has raised and donated close to £1.6 billion to positively impact the lives of children in need.

We are one of the most well-recognised and trusted charities as a result of this illustrious track record. Today, in the UK we have a team of 20 dedicated staff, which will grow over the next 12 months, who support our work and an enviable network of committed supporters and volunteers across the country.

We’re not content to rest on our laurels – we have recently completed a leadership transition that will provide the strategic and operational foundation for the charity to be more effective than ever. We plan to double our income in the next three years and grow our support for children and young people across the UK.

To do this, we need a dynamic, forward-thinking fundraiser who can engage effectively with staff, Trustees, volunteers, donors, and beneficiaries. Someone who knows how to make the most of the unparalleled showbiz and business networks our trustees bring to the organisation. Who can demonstrate a deep understanding of fundraising, a commitment to achieving ambitious financial targets, the ability to lead by being fully accessible to various stakeholders and can actively participate in key Variety events, including the Variety Club Showbusiness Awards, Variety Props Awards and the Variety Disability Sports Awards. Success in the role will make a huge difference to the lives of the children and young people we support as well as putting our new Director on the map.

The Appointment Brief for this role with full job description and person specification is available once you click QUICK APPLY. 

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.

We are looking for someone with energy, vision and experience to make disciples for Christ among young people and their families.  We need someone who can

• Live in and love this community
• Build a team around work with children and families
• Resource work with families already in the church
• Work with our new Director of Music to build up prayerful participation through a children’s choir
• Work with schools and in the wider community on projects to help the youngsters of the parish live the Risen Life
• Help develop the vision for the long term

We offer

• The support of a small but growing congregation and a Vicar who wants to empower the right person to get on with the job
• Close connections with local schools
• A really interesting, big, mixed parish to work in
• A remarkable church building
• A salary of £23,750, and, in addition, for the better performance of your duties, rent free accommodation in a two bed flat in the parish
• The chance to make disciples of Christ, God being your helper, and change young lives for the better

To find out more, please get in touch with Joshua, the Vicar.  A detailed Role description with terms and conditions is here.  We are going to take the time needed to get the right person, so we haven’t set a tight schedule: ideally we will interview in October 2024 and make an appointment shortly thereafter.

Department: Witness Service - National

Location: Witness Service South - Essex

Location: The role is homebased with occasional travel across Greater London or Essex.To ensure the requirements of the role can be achieved with a reasonable distance to travel,you will live in or around the areas that you will be covering.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role

As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.

You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Who we are looking for

Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.  Someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

If you would like to apply for the role please demonstrate the following criteria in your cv and cover letter:

1. Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations.
2. Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement, through effective strategic planning
3. Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Job Purpose:  As Team Manager you will be responsible for the operational management and delivery of Short Breaks Clubs across Surrey and West Sussex, for children and young people with disabilities and additional needs. You will line manage a team of area Coordinators

Salary Range: £33,280  - £37,440

Hours of work:35

Working Pattern: Termtime: Tuesday to Saturday 9am - 5pm School Holidays: Monday - Friday 9am-5pm

Employment type: Permanent, full-time

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA  Reigate

Annual leave:Starting allowance - 25 days plus Bank Holidays. Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Thursday 21st November 2024, but the charity reserves the right to interview candidates as applications are received, and appoint as soon as a suitable candidate is available.

Interviews to be held:  Week commencing Monday 25th November 2024, but the charity reserves the right to interview candidates as and when applications are received.

Proposed Start Date: ASAP

Main Responsibilities:

· Provide operational management of all Short Break clubs contracts across East Surrey and West Sussex

· Lead assessment and approval of CYP behavioural support plans and complex need support to ensure safe and inclusive practices within our Short Break Schemes.

· Monitor annual Short Breaks area delivery plans to ensure delivery requirements of our contracted services are met. 

· Monitor short breaks budgets, including donations and grants.

· Assist with the recruitment of staff and securing opportunities to attract staff from local communities.

· On-boarding of new disability sessional staff including induction, role specific training, and on-going development to increase workforce retention.

· Work with the Volunteer Coordinator to expand the use of volunteers across Disability Services.

· To provide line management for a team of Disability Short Breaks Coordinators.

· Lead Short Break sessions and provide cover for Coordinators where needed.

· Ensure the meaningful participation of children and young people in the planning, design, delivery and evaluation of short break services.

· Collection of views and feedback from families to enhance and imbed into future service offer.

· To work with the YMCA Marketing Manager to ensure that short break services are marketed effectively and to oversee the production of publicity materials and the use of advertising, promotions, web site and social media.

· Liaise with local partners, stakeholders and statutory sector to enhance the coherence, range, reach and quality of services for CYP with disabilities.

· Attend and participate in relevant internal/external meetings and forums related to the CYP services.

· To represent the YMCA at external events and to deliver presentations.

· Act as Duty Officer for Sovereign Centre where required.

· To support and promote all services which run from the centre as required.

· Prepare reports and statistical data reports as requested by the DS Manager.

· Attend staff meetings, training and staff development events, as appropriate, to ensure continuous professional competence and development.

· Operate in accordance with YMCA East Surrey policies and procedures for health and safety, equality diversity and inclusion, risk assessment and safeguarding children and young people to provide safe and healthy working environment.

· Contribute to the development and production of Children and Young People policies, plans and procedures.

· Supporting the wider work of the Association including charity events.

· Any other duties are required to be performed within the grade and renumeration of the role.

We are currently recruiting for a Team Services Manager at A Rocha UK, a key role that will be instrumental in driving our mission to mobilise Christians for conservation. The right candidate will have the opportunity to streamline operations, enhance administrative processes, and support a dynamic team dedicated to environmental impact.

Purpose of Job: An exciting opportunity for a resourceful Team Services Manager to support the operation of our organisation; managing relationships with outsourced providers and implementing the most efficient administrative procedures. You will be the ‘go-to’ person for the whole team for IT, HR, H&S, and General Admin enquiries. You will contribute to the development of new office systems and processes, leading projects and working closely with the Finance and Resources Director in providing operational and administrative support. This is a varied role and the successful candidate will have a range of relationship management and administrative duties. You will have excellent communication and organisational skills, a ‘can-do’ attitude, and are someone that seeks to discover new ways to do the job more efficiently. The aim of this role is to ensure all support activities are carried out efficiently and effectively to allow the other operations within the organisation to function properly.

Key responsibilities:

In addition to working closely with and supporting the Finance and Resources Director (FRD), the Team Services Officer will have the following responsibilities:

Human Resources:

● Manage the relationship with our external HR support

● Administrator of the HR Management Software Bright HR with responsibility to ensure effective use throughout the organisation

● Responsible for the annual review of the staff handbook and HR policies, in conjunction with external HR support

● Facilitating recruitment of new staff, working with recruiting manager to ensure good HR practice and following of the recruitment process (contracts, salary letters, overseeing onboarding)

● Responsible for clear onboarding and offboarding procedures for staff and volunteers

● Coordination of the induction of new staff

Please see attachment for further responsibilities 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Mix of remote and office-based work
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Welfare Benefits Advisor

Salary: £35,000

Full Time (35 hours per week)

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team provide welfare benefit advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing mentoring and support to one trainee advisor. 

Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Offering guidance and support to colleagues 
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

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About Us

Street Support Network is a small, impactful charity that helps over 30 locations in the UK in their responses to homelessness.

Lead organisations in these locations pay us to host and maintain a localised online directory of services and advice. This is where most of our income comes from.

We also work offline, connecting people in local areas to co-produce better solutions, facilitate conversations and co-ordinate action.

About the Role

This interim role will play a pivotal part in the future of the charity by leading the team and our network of local partnerships to support those experiencing, or at risk of experiencing homelessness.

This high-impact role requires an independent and strategic leader who can balance managing existing partnerships with identifying and cultivating new opportunities and exploring options for a sustainable future for the charity.

We anticipate this role is needed initially for a six- month period to complete an options appraisal for the future. A longer-term appointment is possible, depending on the outcome of the appraisal.

The ideal candidate will demonstrate strong initiative, leadership, and the ability to contribute to both short-term and long-term strategic goals.

As a very small team we are very values driven and not too formal. Everyone really cares about what we do and homelessness more generally.

About the Responsibilities

Manage existing SSN locations:

• Manage relationships with existing locations and strengthen engagement with them, ensuring they receive tailored support and we receive maximum income.
• Use our CRM system to track partnership engagement, including relationship status, history and payments. This will likely include engaging with partners regarding outstanding payments.
• Host and facilitate quarterly online network events to encourage collaboration amongst SSN locations. Support our locations with managing their data integrity. This will include recruiting and managing volunteers. Measure and report on impact using Theory of Change and other metrics, both internally and for our partners. Be responsive to enquiries from potential new partnerships.

Support the Street Support Network Team:

• Provide appropriate support and direction to the two team members.
• Host and lead regular team meetings to ensure communication, engagement and collaboration.
• Meet regularly with Chair of Trustees and Finance Advisor. Prepare Reports for Trustees and attend Trustee meetings to present advice and support actions agreed.

Income Maximisation and Fundraising:

• Work closely with our Finance Advisor to maximise fee income from existing SSN locations.
• Collaborate with our external fundraiser to identify additional funding opportunities and submit compelling grant applications to supplement fee income covering the charities’ core costs.
• Provide guidance to local partners on their fundraising initiatives and grant applications to meet their SSN fees.

Explore and present an options appraisal for the future of Street Support Network:

• Work with Trustees, team and external partners to explore options for the future of SSN to include options for expansion and development of new products and services or for consolidation.
• Collect evidence and undertake stakeholder consultation and provide written reports to Trustees to help with decision making.
• Develop action plans for taking strategy forward.

About You

Essential Requirements:

• Significant knowledge and experience of the homelessness and charitable sectors
• Strong leadership skills and ability to manage, lead and motivate a small dedicated team
• Experience of managing budgets, contributing to strategy development and charity governance
• Experience of working with a variety of stakeholders including local authorities and VCSE organisations.
• Confident working independently Clear and effective communication skills both written and verbal including report writing
• Able to regularly travel to Manchester for team meetings

Desirable Requirements:

• Experience in volunteer recruitment and the delivery of meaningful volunteer programmes
• Experience in fundraising and writing grant applications
• Experience of leading a small charity or social enterprise
• Lived experience of social disadvantage (e.g. homelessness, mental health issues, substance misuse, offending and domestic violence and abuse)