Volunteer Programmes And Operations Manager Jobs in Ealing, Greater London
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About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
An excellent opportunity has arisen for an organised, self-motivated and confident individual to join our Work Related Learning Team as a Senior Programme Officer. This role is a development opportunity, and we are seeking someone who is willing to assist with administration tasks as well as develop their skills in coordinating and delivering programmes in schools and businesses. You do not need to have held a senior role previously for your application to be considered. The Senior Programme Officer will be line managed by a Programme Manager. We would invite anyone seeking experience in moving up from Programme Officer level to apply.
Our Work Related Learning team has an excellent reputation in developing and delivering workshops and programmes which educate children and young people on the world of work and opportunities available to them once they complete their education.
The successful applicant will co-ordinate and deliver high quality programmes for students in primary and secondary schools and young people who are unable to attend mainstream education.
This role will enable you to use your presentation and creativity skills to support development and delivery of workshops and programmes. You will use your communication skills to manage recruitment and liaison with volunteers and communicate with a range of schools and other stakeholders to ensure everything is well organised and runs without a hitch. You will be responsible for managing admin and physical resources used by schools, as well as preparing evaluation reports.
Key responsibilities of the role include:
- Provide support and coordination on a range of programmes
- Manage recruitment and liaison with volunteers' participation in events
- Prepare and deliver volunteer training
- Attend, support and deliver events in schools and other external venues
- Prepare evaluation reports
- Liaise with stakeholders including schools, businesses and volunteers
- Prepare, plan and manage our physical programme resources, including printing
- Responsible for admin tasks relating to programme delivery
- Possibility for line managing staff
If you have the skills and desire to join our team, please see our job description for more details.
Interview arrangements
The interview selection process will include a skills-based test. Further details will be provided to applicants who are invited for interview.
How to apply
Please submit your CV and covering letter.
Inspire is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.
Closing date
This position is available immediately. We will review applications as we receive them and aim to appoint as soon as we meet the right person.
Unfortunately, due to the number of applications we receive, we will not be able to contact unsuccessful applicants.
The client requests no contact from agencies or media sales.
The Upper Norwood Library Hub (UNLH) provides lifelong learning and opportunity for local communities and designs inclusive spaces for learning, wellbeing and the arts that support local communities and protect and sustain libraries. UNLH sits on the cusp of 5 London Boroughs (Croydon, Lambeth, Bromley, Southwark and Lewisham). Our professional library service is delivered by Lambeth Council, co-funded by Croydon Council; working in close partnership with the library and Council teams. We work in close partnership with library services, statutory and voluntary sector partners, connecting us to multiple communities and deeply rooting us into the heart of South London. Our library hub operates a co-created community programme focusing on sharing and learning, health and wellbeing, venue and performance and outreach activities. We promote equality through information, education, wellbeing and creative programmes that create open access and widen participation.
UNLH is managed by the Upper Norwood Library Trust (UNLT - an independent charity), formed in 2012 by local residents and a strategic priority is that we are ‘of’ our community not ‘for’ our community to ensure resident voice is central within the organisation.
This is an exciting time to join the UNLT team as we expand our community programmes and strengthen our impact. UNLT is seeking a Community Programme Manager to manage our education, wellbeing and arts activities for children and adults. Our programmes run on site, in the community and across London. The role sits at the very centre of our work. Working closely with the Hub Director, you will make UNLT’s activity programme a reality. The role also offers the opportunity for some hands-on delivery.
We’re looking for someone with strong people skills and exceptional organisational skills. For UNLT to have its intended impact, you will need to have a real eye for fine detail, excellent communication skills and the ability to engage empathetically with a wide range of people.
You will:
• be aligned with our values and our context.
• be skilled at communicating with artists, educators, practitioners, colleagues and partners with strong influencing skills.
• understand how the detail of programme planning feeds through into outcomes and you’ll be able to evaluate those outcomes in a systematic way.
The client requests no contact from agencies or media sales.
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About MediCinema
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.
The Role
We are looking for a Deputy Cinema Manager to join the existing team at the Chelsea&Westminster Hospital in London, working closely with CW+, the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. The roleholder will also be required to provide cover to our other London-based MediCinemas at Guys and St Thomas’s Hospitals.
The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We run 4 regular inpatient screenings each week which includes evenings and weekends. The roleholder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
Service Delivery
• Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends so the role requires regular evening and Saturday working.
• On screening days be responsible for:
o Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
o Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
o Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
o Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
o Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
o Keeping accurate monitoring and operational records, including contacts and database updating as required
• Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
• Assist with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Support the development and roll out of any new type of screenings we embark on.
• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.
Nurse & Volunteer Management
• Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.
Marketing and Relationship Management
• Be proactive in marketing the service within the hospital, building key relationships with hospital staff and members of CW+.
• Help develop and manage effective partnerships throughout the hospital and community
• Representing the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.
Administration and other duties
• Deputise for the Cinema Manager as and when required.
• Provide holiday or emergency screening cover when required.
• Help manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the Chelsea&Westminster MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
• Undertake other tasks, projects and duties as reasonably required.
MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
Actively Interviewing
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Are you passionate about volunteers and looking for your next role? Great Ormond Street Hospital Charity is recruiting for a Senior Executive – Volunteering and Operations to play a pivotal role in transforming the Charity Hub at Great Ormond Street Hospital.
This role is based at the Charity Hub at Great Ormond Street Hospital for 5 days per week. There is no remote/hybrid working available for this role.
You will be an employee of the Charity.
Salary
The salary for this position is £35,051 and is a 6 month fixed term contract.
Key Responsibilities
As the Senior Executive – Volunteering and Operations, you will take on a varied role at the Charity Hub, including:
- Transforming the Charity Hub at the hospital into a vibrant and welcoming space.
- Overseeing the recruitment, onboarding, training and daily management of Volunteers and Charity staff.
- Ensuring that the Hub serves as a dynamic space, offering essential information for all and providing engaging activities for patients and families, so they can learn more about GOSH Charity.
This is the ideal role for someone who wants a role with impact and to make their mark on the Charity Hub.
Some of the key goals this role is working towards include:
- Expanding the Hub’s opening hours.
- Integrating the Hub into the hospital environment.
- Developing a comprehensive activity calendar.
- Building relationships with key hospital stakeholders.
Skills, Knowledge and Expertise
We are seeking a friendly, approachable individual with strong organisational skills and attention to detail. The ideal candidate will have:
- Previous experience in volunteer management.
- Excellent relationship building and effective communication skills.
- Proven ability to multi-task, work in a busy hospital environment, and think quickly to problem-solve.
- High emotional intelligence and resilience.
- Strong administrative skills.
- Happy to do moving and manual handling as part of the role.
- Proactive and organised with attention to detail.
Please refer to the full job description below for more information.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete.
Closing Date: 8th October 2024
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
About Great Ormond Street Hospital Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our site.
As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
A little bit about the role
This advert will close at 12pm, 18 September 2024
As England’s largest social work charity, making life better for children whose family need the support of a social worker and keeping them safe from harm is at the heart of everything Frontline does. Working with and supporting our social workers is so important to us being able to do this, and that’s what the Frontline Fellowship is all about.
Everyone who completes one of our programmes joins the Frontline Fellowship. A growing community of over 3,000, it brings together social workers from across England at every level of experience and offers them continued training and development so they can be the best they can for the children and families they support.
The Fellowship team, sitting within in our external relations directorate, works to develop, empower and support these social workers. We provide a space for our fellows to connect with each other, build partnerships and draw on each other’s experiences.
Your role will be to lead and manage a team comprising of two programme managers, an officer and two coordinators, to steer them strategically to improve the life chances of children and families by enabling this rapidly expanding group of social workers to:
- develop their leadership and progress into more senior positions
- expand their toolkit and improve their social work practice
- cultivate and implement their innovative ideas
You will also work closely with the other managers in the external relations team – head of fundraising, communications and marketing manager and evaluation manager – as well as the external relations director, to maximise the charity’s impact through our fellows.
Some key responsibilities include:
- Model and engender an ambition for continuous innovation and improvement
- Ensure all areas of the team’s activity – Fellowship administration, fellow engagement and support, programme quality, event facilitation, project management – are of the highest standards
- Ensure the team tracks and analyses the relevant information to build a strong awareness of themes and learning across the team’s work
A little bit about you
We are looking for an experienced manager who will set ambitious team objectives and targets, tracking and analysing these and adapting them as necessary. You will build strong and effective relationships across the charity, with fellows and with external key stakeholders.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.
The client requests no contact from agencies or media sales.
The Alumni Programmes Manager will sit within the Programmes team and will report to the Head of Alumni Engagement. The Sutton Trust’s alumni programme aims to develop a vibrant community of alumni who are offered ongoing support, and who in turn can give back to the Trust in a variety of ways.
Our careers offering of activity to alumni post-18 – predominantly reaching those who are studying at undergraduate level – was launched in 2021 to aid employability and career support for this group. In addition to the new programmatic offering, 2021 saw the launch of two new bursary schemes targeted at this group, funded by corporate partners. The Alumni Programmes Manager plays a central role working with corporates and delivering and piloting new programmes for alumni – including ringfenced placements or insight opportunities. The role will be responsible for the management of the application process, as well as coordinating promotion, delivery of programme activity, and programme evaluation. They will line manage the Alumni Assistant and oversee their workload to ensure support across both the careers and bursary programmes, as well as support across the full range of alumni work. They will also oversee the Alumni Assistant to deliver practical aspects of the post-18 work such as organising webinars, managing enquiries and communicating with bursary recipients to track their progress.
The Alumni Programmes Manager will work also closely with the Programmes and Development teams to support on funding relationships for donors to the Trust’s employability and alumni work and continue to develop and deliver impactful employability and bursary programmes for our community of young alumni 0-5 years out, across a range of sectors.
Main duties
Duties will fall broadly into the following categories, but may change as the role develops and the alumni/post-18 offering grows:
- Lead on planning and delivery of all career and employability-based communications to alumni 0-5 years out of their programme
- Lead on the planning and delivery of the application and allocation process for the two alumni employability bursaries, supported by the Alumni Assistant and keeping the Head of Alumni Engagement and other senior stakeholders at the Trust and the funders informed and involved where appropriate
- Work with the Finance and Operations team to oversee funding allocation for bursary recipients and ensure payment guidelines are followed, and regularly reviewed.
- Lead on the management of the key termly check-in process with bursary recipients including supporting the Alumni Assistant and other team members required to deliver a proportion of the calls.
- Manage day-to-day delivery of employability bursaries evaluation framework, working with colleagues in the wider Trust on data and insights
- Manage the curation and implementation of digital employability resources for STA
- Manage communications to drive engagement with students in the alumni employability programmes and resources on STA
- Curate a programme of in-person employability events e.g. networking events or workshops, across a range of sectors and in response to student demand, to meet the employability needs of Sutton Trust alumni
- Working with the employability team to support the design and delivery of events and activities on the existing alumni employability programmes – e.g. Careers Plus
- Line manage the Alumni Assistant who supports on post-18 activity as well as the wider Alumni team
- Working with colleagues to manage the Trust’s day-to-day relationship with corporate and programme delivery partners for opportunities to support post-18 employability programmes, representing this area of work across the Trust and sometimes externally
- Working with the Head of Alumni Engagement to maintain key stakeholder relationships including with the alumni bursary corporate funders, alumni volunteers, university coordinators or other partners
- Ensure data for engagement with employability and bursary activity is recorded on Salesforce
- Suggest new ideas and insights for growth of the post-18 offering, that feed into the broader strategy and long-term vision for alumni.
General:
- As required, provide support to the Alumni and Programmes team more widely, for example in supporting delivery, events and other activities.
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Leading projects, including planning, administration and delivery
- Working with multiple teams
- Demonstrable experience of line-management or overseeing work of interns / support roles.
- Demonstrable experience of working in a role with a variety of internal and external stakeholders
- Working with data, analytics, and reporting
- Working within or an understanding of the not for profit sector;
- Excellent verbal and written communication and strong analytical skills
- Has knowledge and experience of the higher education and/or education sectors;
- Facilitation of sessions with young people in person or online
We are also looking for an individual who:
- Can prioritise when working to multiple deadlines in a fast-paced environment
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- Has knowledge and experience of the higher education and/or education sectors;
- Has excellent attention to detail;
- Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
- Contract: Full-time, Permanent
- Salary: £41,000-£43,000
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
As the Operations Manager at The Avenues Youth Project, you will be at the heart of our mission, ensuring the smooth and efficient operation of our facilities, systems and staff. Reporting directly to the Chief Executive, you will collaborate and lead on some key operational areas including building management, IT systems, event coordination, HR and accounts. Your role is crucial to maintaining the infrastructure that supports our work with young people, enabling us to deliver high-quality activities and projects.
KEY AREAS OF RESPONSIBILITY:
- Building Management
- System Management
- HR and Finance
- Event Management
- Communications
- Line Management
Please download the job description to learn more about each area of responsibility and the person specification.
ABOUT THE AVENUES YOUTH PROJECT
The Avenues Youth Project is an exceptional youth club that guides disadvantaged children and young people to explore and develop new skills, connect with their peers and our trusted staff, and find their confidence. The Avenues offers free-to-access fun and meaningful after-school and holiday activities led by trained youth workers. Our excellent facilities include a training kitchen, music recording studio, podcasting studio, arts and crafts room, sports hall and classrooms.
We currently have an active membership of over 1,100 children and young people, and are open 6 days a week, 48 weeks a year.
Our Vision
We believe that every child and young person should have the opportunities to realise their potential, whatever their life circumstances.
Our Mission
Our mission is to deliver high quality recreation activities and skills training to young people in West London, to help them fulfil their potential and boost their long-term outcomes.
Our Values
Our values are:
- SAFE + COMPASSIONATE
- POSITIVE + JOYFUL
- EMPOWERING
- TRUSTWORTHY
- COMMITTED to COMMUNITY
These values are at the heart of what AYP does and all staff are expected to live up to them at all times.
APPLICATION PROCESS
If you’re excited about this role but your past experience does not align perfectly with every requirement in the person specification, we encourage you to still apply and demonstrate how your experience is transferable for this role. You may just be the right candidate.
To apply, please send us your CV and a cover letter explaining why the role interests you and how you meet the person specification by clicking 'Quick Apply' on Charity Jobs, or emailing us directly as outlined in the job description.
The deadline for all applications is Wednesday 18th September at 12 pm.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role a new role for Buttle UK and will be pivotal in enhancing public awareness, support, and engagement with our mission. The Marketing Manager will lead the development and execution of comprehensive marketing strategies, encompassing brand management, public relations, and digital marketing initiatives. This position will play a crucial role in shaping our brand identity, driving income generation, and demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
Role overview
This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.
This role has two central arms: project management and volunteer management.
Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.
Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead.
We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair.
We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.
Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes
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Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.
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Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.
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Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.
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Ensure the project goals are delivered on time and within budget.
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Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.
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Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme.
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Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.
Outcome 2 - Monitor, evaluate and communicate the impact of our device provision
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Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.
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Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.
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Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.
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Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.
Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment
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Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).
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Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.
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Ensure the smooth implementation of changes to our technical provision.
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Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.
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Design and Deliver a tech volunteer retention strategy.
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Ensure our repair and refurbishment costs do not exceed our budget.
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Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance.
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Explain our process to prospective repair partners and onboard them onto our system.
Outcome 4 - Recruit, train and support new technical volunteers
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Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.
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Facilitate tech volunteer onboarding including external references, interviews and safeguarding.
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Coordinate and lead monthly volunteer tech team meetings.
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Explore partnerships with local tech businesses or refugees for paid refurbishment.
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Run basic laptop refurbishment refresher training for new volunteers in need of support.
Outcome 5 - Ensure Screen Share tech agent records are kept up to date
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Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment
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Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded
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Ensure the right staff can access notes on 1:1’s with tech volunteers
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Analyse tech agent data thematically, implementing adjustments on a regular basis
Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support
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Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.
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Design and implement experiments to test assumptions, minimise risk and scale the project.
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Deputise for the Founder and Director in internal and external settings where necessary.
Please write a short covering letter which sets out your motivation for applying, your experience managing staff and leading charitable projects.
ABOUT THE ROLE
We are looking for someone dynamic and progressive to manage operations (people, places and finance) for our growing organisation. Helping us to navigate an exciting new period in our development, your role will be to manage and shape the organisation’s operations and HR to ensure we have the right systems and processes in place to deliver our work effectively and in ways that are in line with our feminist, participatory and anti-oppression values.
We are keen to find someone interested in having a core role within an organisation, delivering a wide range of internal projects that support staff wellbeing, communications, anti-racism and culture, including exploring and implementing progressive and radical HR policies that help us to further embed a culture of care. You will work supportively and dynamically with our collaborative and friendly team. You will be supported by the Head of Organisational Development, who you will work with to develop new strategies and priority areas of work.
KEY INFORMATION
Salary -£37,637.15 FTE per annum, pro rata
Contract - 4 days (28 hours) per week, permanent
Location - Based at Wen’s Shoreditch office, with hybrid working available
Supervising - IT Co-ordinator, Operations Assistant and volunteers (up to 5 people).
Deadline - 9am 14th October 2024
Interviews (via Zoom):
- 1st interview – w/c Monday 28th October 2024 (exact date TBC)
- 2nd interview – Monday 4th November 2024
RESPONSIBILITIES
People (HR)
- Manage and maintain HR policies, procedures and practices including the employee handbook, ensuring they are up to date, recorded, filed and adhered to (i.e. personnel contracts, DBS, volunteers, holidays, sick leave)
- Develop and implement new systems, policies and processes that support anti-oppression, care and inclusion.
- Ensure that Wen is compliant, abiding by relevant legislation (including GDPR) and arrange training for staff as needed
- Oversee recruitment, onboarding, staff development and all other people processes
- Ensure appropriate support and supervision is in place for all staff, including overseeing training for all staff
- Promote improvements in internal communication, ensuring staff, volunteers and interns are informed of organisational developments and have opportunities to give feedback that will help shape our ways of working for the better.
- Oversee the co-ordination of all-staff events, meetings, socials and team building.
- Monitor and evaluate staff wellbeing, taking steps to address as needed.
- Ensure appropriate and compliant documentation and record maintenance for all HR processes across the organisation including absence management.
- Designated Safeguarding Lead for the organisation.
Places (Office management and IT)
- Ensure smooth running of Wen’s main office to ensure it provides a welcoming, efficient and safe space to work in, ensuring health and safety procedures are implemented and maintained with help from the Operations Assistant.
- Utilise the Core Operations budget with help from the Operations Assistant to ensure Wen is maintaining photocopier, stationary supplies, liaising with our landlord about rent, maintaining phones, health and safety, fire procedures, utilities, rates and insurance.
- Oversee the IT Coordinator to ensure licenses are up to date, IT issues are solved promptly and IT developments and changes across our two sites and hybrid team are tracked
Finance
- Work with Finance Manager and Head of Organisational Development to establish strong financial processes and policies and ensure staff are aware of the relevant ones
- Liaising with our Finance Manager on day-to-day accounting as and when necessary
- Managing the Core Operations budget including approval of expenditure (as a signatory) and cashflow preparation for the coming financial year
- Checking and collation of monthly payroll information
People Support
- Managing the Operations Assistant and IT Co-ordinator.
- Supporting volunteers as required and oversee managing our volunteer database.
- Supporting Wen team with HR and other Operations-related matters.
Along with any other reasonable tasks and duties deemed relevant to the role.
KEY BENEFITS
- 25 days annual leave plus bank holidays, pro rata. Rising to 27 days after 5 years.
- Pension scheme, contributing 6% of salary.
- Employee Assistance Programme.
- Access to training and development opportunities.
- Laptop and mobile phone for work.
- Flexible and hybrid working available.
The client requests no contact from agencies or media sales.
Volunteer Operations Manager
Type: Full time 35 hours per week, Fixed Term Contract until 28 February 2025
Location: Office-based in London with some flexibility to work remotely
Salary: £39,717* per annum *you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.
Salary Band: Band 3
Job Family: Charity
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this is a fixed term contract until 28 February 2025.
You’ll lead on volunteering best practice across the organisation, ensuring our volunteer infrastructure is robust and dynamic, enabling our volunteer projects and teams to support the MS community, whilst providing our volunteers with a rewarding experience.
We’re going through a period of transformation here at the MS Society and require a strategic and adaptable individual who is experienced in supporting volunteers and volunteer managers through change.
There are key areas of work to focus on, including developing volunteer journeys to align with transformation and ensuring our volunteers are supported throughout their time with us. You’ll also be supporting the development of new volunteering policies, practices and strategy, as well as developing new volunteer roles throughout the organisation.
Closing date for applications: 9:00 on Monday 23 September 2024
Anticipated interview date: Week commencing 30 September 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
We are currently looking for an enthusiastic, highly motivated, and experienced Housing Operations manager to be the lead for income, service, and performance management of Causeway’s housing portfolio.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week, with no loss of pay. Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
About You
You will have experience of managing housing services, in a general-needs, homelessness setting. You will have experience of day to day management or supervision of staff and a good understanding of effective techniques, processes and approaches to staff management. You will have xperience of liaising with stakeholders and maintaining constructive working relationships with key stakeholders and suppliers such as landlords and contractors. You will be skilled in organising a demanding and varied workload, planning work and projects and successfully completing these to set deadlines.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Volunteer Assistant will support the Volunteer Manager in daily operations related to the management and coordination of volunteers. This role is crucial for maintaining the efficiency and effectiveness of our volunteer programmes, contributing to our mission of serving Humanity.
This position is open to both full-time and part-time applicants.
About the Role:
- Assist with the development and maintenance of volunteer application packs.
- Support the recruitment of volunteers across the organisation.
- Ensure accurate record-keeping of volunteer information in compliance with the Data Protection Act and GDPR.
- Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.
- Network with external institutions such as schools, colleges, and community organisations to expand the volunteer pool.
- Monitor and ensure the health and safety of volunteers during campaigns and activities.
About You:
To be successful in this role, you will need:
- Experience handling sensitive information, knowledge of confidentiality best practices, GDPR compliance, and safeguarding protocols.
- Experience working in a diverse team.
- Ability to supervise, mentor, and motivate volunteers or staff, ensuring high levels of engagement and performance.
- Good interpersonal, communication skills with an approachable personality with stakeholder (internal and external).
- Excellent time management, reliability, and organisational skills, proven ability to manage multiple tasks simultaneously.
- Ability to develop and maintain strong relationships with key stakeholders, enhancing collaboration and program success.
Why you should apply:
Join Muslim Aid as a Volunteer Assistant and support the Volunteer Manager in managing and coordinating volunteers. Your role will be key to maintaining our volunteer programmes' effectiveness, directly contributing to our mission of serving humanity. If you’re passionate about making a difference and want to work in a values-driven environment, this role is for you.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Senior Volunteering Manager, you’ll be someone that can inspire people that you manage and wider staff in the team, and help lead key areas of our volunteering programme.
You’ll be someone who sets high expectations for the people that you manage, ensuring that they deliver the best experience possible for our volunteers through quality programme delivery and outcomes. You’ll do this through empowering them to deliver whilst supporting their professional development and investing in their skills.
This role will be responsible for some key department projects, setting expectations and targets with colleagues across the team, learning from our data, leading quality within our programme and looking to develop new ways of working.
We fund better hospital buildings and facilities, pioneering research and advanced medical equipment.
The client requests no contact from agencies or media sales.
RJ4All is looking for an innovative UK Operations Director who will drive impactful social justice projects and community initiatives while fostering strategic growth and income generation. You will oversee our dynamic UK-based operations out of the Rotherhithe Community Centre, work closely with the Director, and lead our Centre-based team.
Restorative Justice for All (RJ4All) is a charitable, user-led international institute with expertise in preventing and addressing harm at the individual, community and inter-state levels. We are one of the world’s leading experts in transferring complex criminological and social justice concepts into practice through real-life pilots and community projects.
The UK Operations Director will lead on the delivery, coordination, monitoring and evaluation of RJ4All’s UK-based services, and especially those run from the RJ4All Rotherhithe Community Centre. It is expected that they will generate income for the UK operations and contribute to new ideas for UK-based projects that fall within RJ4All’s agreed strategy. Finally, the post holder will act in place of the Director when they are unavailable or for any other agreed reason.
This post requires leadership and strong ethical commitment to RJ4All’s core values and vision, independence balanced against organisational priorities and focus. To this end, the postholder is expected to have excellent communication with the Director, and be able to participate in complex, high level discussions with the non-executive directors and other stakeholders about the future of RJ4All. Initiative, loyalty, and innovation are attributes that are highly valued at RJ4All.
Key Tasks
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Lead on the management of RJ4All’s UK Operations especially those run from the Rotherhithe Community Centre, ensuring its facilities meet government regulations and environmental, health and security standards.
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To line manage the Community Project Coordinators and Officers, the Fitness team, administrators, finance support staff, interns and volunteers.
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To lead on drafting applications for funding from government, trusts and foundations, donors and sponsors for UK programmes and services.
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To lead on managing and delivering of all services running out of the Community Centre including the RJ4All Sports branch, Community Gym, YouthClubs+, Foodbank, and Community Library
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To lead on creating and monitoring the UK Operations’ Theory of Change on annual basis, and review it against available data and individual projects’ Theory of Change.
Qualifications
Essential
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Bachelor's Degree in Social Sciences or related
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Minimum of 3-5 years’ experience working in a relevant field such as equalities or crime prevention
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Experience in non-profit, CIC, or small business environment
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Experience in managing paid and volunteering personnel
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Demonstrated experience in fundraising
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Experience in writing and monitoring budgets
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Strong written and verbal communication, including the ability to contribute to decision-making and planning
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Willingness to learn and develop as a leader, inspire others and self, motivate and set own priorities
Desirable
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Master's Degree in Social Sciences or related
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Certified trainings in restorative justice and other relevant areas
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Knowledge of the HMRC and UK tax regulations and best practices
RJ4All is a charitable, user-led institute with expertise in preventing and addressing harm at the individual, community and inter-state levels.
The client requests no contact from agencies or media sales.