Volunteer manager jobs

Vacancy Reference Number:

QC/PROG/UK-R1

Position Title:

Quality Coordinator

Reports to:

Programmes Manager

Department:

Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£27,000 - £32,000.00 per annum (commensurate with experience)

Terms of Employment:

6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.

Role Overview:

The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.

Main Responsibilities:

1. Development and Implementation of SOPs

Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:

Staff training and induction programmes.

Standardising service delivery (e.g., food preparation, hygiene, and presentation).

Volunteer engagement, management, and retention strategies.

Interactions with service users, ensuring dignity, respect, and cultural sensitivity.

Ensure consistency in operations and service quality across the existing three Open Kitchens.

Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.

2. Staff Training & Development

Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.

Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.

Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.

Conduct performance evaluations and ensure continuous development opportunities for staff members.

3. Standardising Service Delivery

Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.

Establish guidelines for meal preparation, serving protocols, and dining area management.

Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.

Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.

4. Volunteer Engagement and Management

Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.

Develop clear role descriptions, training materials, and expectations for volunteers.

Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.

Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.

5. Service User Interactions

Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.

Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.

Gather and analyse feedback from service users to continually improve the guest experience.

Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.

6. Quality Assurance and Continuous Improvement

Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.

Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.

Recommend and implement changes to SOPs based on assessments and findings.

Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.

7. Blueprint for Expansion

Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.

Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.

Collaborate with the Programme Manager identify potential new locations and establish expansion plans.

Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.

8. Reporting & Communication

Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.

Document and report on volunteer engagement, service quality audits, and training outcomes.

Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.

Qualifications and Skills

Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.

Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.

Strong understanding of food safety regulations and service quality standards.

Experience in developing and implementing SOPs, training programmes, and quality audits.

Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.

Strong problem-solving skills with a continuous improvement mindset.

Ability to manage multiple priorities and projects across different locations.

Proficiency in using Microsoft Office Suite and quality management systems.

Work Context

· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.

Some evening and weekend work may be required to support kitchen operations and events.

Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Offering services across three sites in Worksop, Doncaster and Mexborough Aurora Wellbeing offers a unique service bringing together health and heritage to provide support for local people affected by cancer, and long-term health conditions. We encourage people to be active participants in their wellbeing, working together to improve physical and emotional health.

Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the relief of symptoms and the improvement of the quality of life by providing supportive services to those who have been diagnosed with or affected by cancer and long-term conditions and providing support, information and education on the benefits of receiving complementary and holistic therapies as well as to build awareness of the links between heritage and good health and wellbeing, education and research of wellbeing to the general public as a whole.’ ‘’ The Aurora service is a lifeline for those people facing the shocking diagnosis of cancer. ‘’ ‘’ The compassion and support we have received from the first moment we walked through the door has been exemplary. Aurora provide such a wonderful service which is much needed and very much appreciated. ‘’ About the Role Job Summary Our new Fundraising Manager will work closely with the Board o

Our new Fundraising Manager will work closely with the Board of Trustees, CEO and Senior Leadership Team to scale our impact and expand our reach. They will play a pivotal role in leading fundraising and shaping the charity’s future . They will develop and deliver comprehensive plans to maximise income from individual giving, legacy giving, corporate and community giving and trusts and foundations which have been identified as strategic fundraising priorities.

We are seeking a professional and enthusiastic and transformational leader with strong interpersonal and organisational skills. Confident in strategic management they will have the skills to lead the develop and deliver the organisations fundraising strategy.

We are currently moving into a new strategic period, and this is an exciting time to join the Aurora Wellbeing Family.

Main Duties 

Reports to Chief Executive Officer Contract Permanent

A member of the senior leadership team the post-holder port directly to the CEO. Working in a person-centred environment the Head of Fundraising will:

• Develop and implement a comprehensive fundraising strategy to meet annual income targets.
• Lead and manage a diverse range of fundraising activities.
• Cultivate and steward relationships with major donors, corporate partners, and sponsors.
• With the support of the Digital and Communications officer, develop and raise the charities profile.
• Act as a spokesperson for the charity, building relationships with the media and outlets managing public relations.
• Ensure the organisation meets all its legal and statutory requirements including HR, Health and Safety, Charity Commission and GDPR.

Sussex Emmaus is a charity dedicated to supporting individuals who have experienced social exclusion or homelessness. We provide accommodation for up to 58 people, offering a home, tailored support, and the opportunity to gain skills and work opportunities through social enterprises run by the charity.

We are now recruiting for a Warehouse Co-ordinator to ensure the efficient running of the warehouse (Undercroft). You will be joining a friendly and enthusiastic team who are passionate about what they do.

The Coordinator ensures the warehouse is organised and is following applicable laws and regulations. This includes working with Companions and volunteers, overseeing receiving, sorting and pricing of donations, always maximising income. This is a hands-on role where your ability to lead by example will motivate our team of Companions and volunteers to provide exemplary customer service and to generate a financial surplus to support the charity.

You will supervise and work alongside Companions who are allocated to the warehouse during the business operating hours with conduct issues being managed by the Business Manager. You will also supervise and work alongside volunteers who are allocated to the warehouse during business operating hours with the Business Manager handling any conduct issues that may arise.

For the full job description and person specification, please download the job pack!

Duties & responsibilities
People

• To work alongside and train Companions to increase their skill base and confidence
• To organise the deployment of tasks to individuals and team members
• To train, supervise, motivate, and inspire volunteers and companions.
• To help devise and deliver induction on standards of work to new team members so that retail activities are delivered to the agreed brand, including customer service, merchandising, pricing, stock control, and culture
• To ensure that all activities under supervision are engaging, enabling, empowering and holding to account the team members

Warehouse Operation

• To ensure effective and efficient day-to-day operations by maximising quality donations and minimising waste
• To ensure day-to-day smooth and productive processes are being implemented to excellent standards for quality, culture, and legislative compliance
• To be proactive in the generation of donated stock, managing stock collection efficiently and effectively to the agreed standards and timescales under Emmaus guidelines
• To ensure premises, Health & Safety, security, and maintenance checks and actions are complete within the identified time, and to identify new checks or actions to schedule as to comply with Health and Safety requirements
• To ensure that cover for the safe operation of the Undercroft is always sufficient
• To cover van driving shifts as needed.

Stock Management

• To work closely with all Retail Managers to ensure each retail enterprise is receiving adequate stock to generate their required weekly sales targets
• To be responsible for ensuring that only sellable donations and those that conform to all relevant UK government and trading standards legislation are accepted for resale in the shop
• To disseminate any changes from Trading Standards as and when to relevant parties to ensure compliance
• To ensure all donated items are sorted and priced and merchandised to receive the optimum for the charity and the correct procedures are applied throughout the sorting process to allow for coding and pricing to be applied to items

Safety, Health, and Environment

• To oversee all Health & Safety requirements within the warehouse, taking corrective action as and when required, and informing/liaising with managers and team as necessary
• To assist in compiling risk assessments with team members
• Ensure safe working systems are adhered to in conjunction with the Emmaus policies and procedures, and are compliant with all relevant legal requirements
• To ensure that Health & Safety is adhered to in terms of equipment use and that manual handling guidelines are followed
• Ensure work areas follow correct processing procedures, ensuring that the work area is always kept clean and tidy
• Assist in delivering Health & Safety training to new Companions and volunteers
• Recycling/Re-use and Waste Management
• To recommend creative ways to upcycle, reuse and repurpose stock to maximise profit and reduce wastage
• To supervise the disposal of unsaleable items to minimise waste as appropriate in line with Sussex Emmaus’s Environmental Policy and procurement Policy.

To apply, please read the job pack thoroughly and upload your CV and supporting statement showing how you meet the person specification. The deadline is 9th May. Please note we can only accept applications from people who currently hold the right to work in the UK and are unable to sponsor work visas.

We are looking for a determined, skilled, proactive trusts fundraiser to join our small team in this newly created role to help stop children dying suddenly and without explanation.

Tragically, 1-2 seemingly healthy children die in the UK every fortnight, often going to sleep and never waking up. This incidence is unchanging. SUDC UK was founded in 2017 to raise awareness of Sudden Unexplained Death in Childhood (SUDC), encourage and fund scientific research and offer support and advice to affected families.  We believe SUDC research should receive more attention and scientific investment and are inspired by efforts to impact SIDS (cot death), where there has been an 80% reduction in infant deaths in the past 30 years. We can do so much more for SUDC children and their families.  

Why apply to SUDC UK? The post holder will be joining our ambitious, passionate, young charity, which consistently punches above its weight. SUDC remains relatively unknown to UK funders, but we are desperate to change this. Despite the current challenging trust fundraising environment, we are hopeful there are philanthropists and grant makers who will be inspired by our impact to date and the enormous potential to save young lives.

Fully remote. A home-based and flexible role. Collaboration over Teams/Zoom. Very occasional travel to meetings/events.

Term: Two-year fixed term contract, with potential to extend.

Hours: 1.0 FTE, 37.5 hours per week with the opportunity for flexible working hours. 

Salary: £38,000 - £40,000 

Location: Hybrid; minimum two days per week in the London office. 

Department: Fundraising

Reporting to: Head of Events and Engagement

Responsible For: N/A

About the role

We are seeking a detail-oriented Events and Stewardship Manager, to manage the planning, delivery  and evaluation of high impact  events and stewardship initiatives that engage and inspire prospects, donors and our partners: 

• Events: Taking a proactive approach to project management, this role will have responsibility for delivering a range of events across our global event portfolio. These events underpin Mission 44’s fundraising goals, especially for HNWI and corporate audiences. 

• Stewardship: As part of the fundraising team, the post-holder will deliver exceptional support and experiences for our current donors including production of impact-focused reports,  personalised communications and moments that build community for Mission 44’s growing donor base. 

It is expected the role will have a  60:40 split between events management and stewardship activities.  This role is ideal for a skilled planner, exceptional collaborator, and a strong writer, capable of supporting the delivery of exceptional donor experiences, stewardship communications, progress reports and materials that showcase Mission 44’s impact. It is worth noting whilst Mission 44’s events portfolio is global, this role will have minimal international travel. 

Key Responsibilities

Special Events Management 

• Manage the end-to-end delivery of global events within Mission 44’s portfolio, including donor and prospect dinners, trackside activations and flagship fundraising galas.

• Lead on core event logistics plans, including venue searches, supplier contracting, building of accurate run of shows and production schedules for multi-day events. 

• Produce quality briefing materials for event participants, staff, trustees, donors and impact partners. 

• Support the wider Fundraising team with securing sponsorship, ticket sales, and securing auction items. This includes production of targeted collateral for outreach. 

• Produce quality and timely evaluation for events activities that capture key learnings, recommendations and event ROI. 

• Work closely with the Fundraising Data and Operations Manager to ensure that events and stewardship data is updated in a accurately and timely manner to our CRM system (Virtuous). 

• Work closely with the Communications Team to ensure events materials are aligned with brand and messaging. 

Stewardship: Donor Communications and Reporting 

• Deliver exceptional donor experiences, including impact-focused reports,  personalised communications, and bespoke touch-points with impact partners and the Mission 44 team. 

• Oversee the preparation and submission of specific donor reports, ensuring accuracy, timeliness, and compliance with donor guidelines and grant agreements. 

• Manage select bespoke stewardship projects which strengthen relationships with donors especially our corporate partners

• Work closely with our Impact and Finance teams to gather data, track progress, and strengthen internal reporting processes. 

• Work closely with the Communications Team to ensure that donor communications are consistent with our brand and messaging.

• Maintain accurate records of donor and partner interactions using our CRM system (Virtuous).

Personal Qualities 

• Passionate About Young People: You are deeply committed to Mission 44’s vision of supporting young people from underrepresented backgrounds to thrive in education and employment.

• A Story-teller: You enjoy writing, and especially love crafting compelling stories to support proposals, reports, and briefing materials, with a clear and persuasive narrative in English. 

• Delivery-focused: You’re skilled in managing multiple projects simultaneously, meeting deadlines, and ensuring high-quality execution.

• Detail-driven: You enjoy being in the details, accurately tracking key performance indicators (KPIs), and ensuring no stone is left unturned. 

• A Collaborator: You love working across portfolios and internal functions. You will work closely with all members of the fundraising team to provide operational support and achieve fundraising goals.

• Pro-Active Critical Thinker: You find gaps in ways of working and create quick solutions before others even notice.

• Flexible & Adaptable: Mission 44 is a fast-moving start-up, and you thrive in that environment. You embrace change, adjust priorities on the fly, and pivot when needed- always maintaining focus, resilience, and a solutions-oriented mindset.

Desired Skills and Qualifications

Essential: 

• Proven experience of project managing either bespoke events, campaigns, fundraising initiatives  from conception to evaluation. 

• Proven experience managing special events for HNWI and corporate prospects and donors 

• Understanding of stewardship and supporter journey – experience of improving the donor experience and/or developing a partnership via event participation. 

• Experience of managing a wide range of senior stakeholders and external suppliers with demonstrable knowledge of working with event venues in delivering health & safety, catering and production requirements, registration systems, sponsor requirements, AV technology, supporting high-profile talent, staff and volunteers. 

• Strong track record of producing high quality written materials including reports 

• Experience of working with fundraising CRM systems / guest management systems. 

Desirable: 

• Excellent track record, and evidence of delivering income growth through event fundraising. 

• Project management qualification such as Agile, Prince II or Scrum. 

• Strong experience of developing branded materials for events and written communications, and a good understanding of applying brand guidelines. 

• Experience of working with young people and embedding safeguarding policies in event delivery 

• Experience of working within an international setting 

Benefits

• Enjoy 28 days annual leave, plus a day for your birthday
• Use our cycle-to-work scheme and free gym access
• Save for retirement with our generous pension package
• We finish every Friday at noon in August
• Optional health insurance and access to an EAP
• Professional development budget of £1k
• Unlimited volunteering leave, as agreed with your manager
• Wellbeing allowance to spend in whatever way works for you
• Competitive parental leave package

Teaching Community Manager

Job reference : REQ000882

1 Year Fixed Term Contract (Maternity Cover)

£37,581pa

Woking Surrey, GU21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. We unfortunately do not have any opportunities available for sponsorship. Any offer of employment, if applicable, will be subject to receiving evidence of your Right to Work in the UK.

At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

About the role

We’re looking to recruit a Teaching Community Manager to join our education team, harnessing the power of education to help shape a positive and sustainable future for our planet.

As Teaching Community Manager, you will help teachers, students and schools to play a direct role in addressing climate change and biodiversity loss through education, practical action, campaigning and influence. This will involve putting teachers and school leaders at the heart of our education programme. You will support our community of educators and schools to make their institutions and their local communities more sustainable. We will look to you to manage our programme to support and mobilise school leaders to change curricula, school estates and culture.

You will take responsibility for programme budget management, evaluation as well as for setting and monitoring KPIs. You will engage with teachers to grow our audience and ensure they are involved in developing our education programme too. You will also collaborate with colleagues to develop tools and training as well as devise a schools programme that connects schools with WWF and develops young people’s knowledge and skills.

We’re looking for someone with:

• Experience of developing and delivering effective education programmes, preferably with professional development partners.

• An understanding of relevant pedagogical approaches and evaluation methodologies.

• Experience of a range of mobilisation, engagement & communication approaches (from PR & social media) to hands-on real-life experiences.

• An understanding of monitoring and evaluating programmes.

• Ability to manage budgets, commission research & lead a matrix team to deliver against objectives.

• Strong communication, interpersonal & project management skills.

• Ability to build long term relationships.

Benefits, rewards & location

• The salary for this role is £37,581. We also offer a full benefits and rewards package including:

• Annual leave starting at 26 days a year, rising one day each year to a maximum of 31 days plus bank holidays

• Flexible working options

• 5% employer contribution to pension, increased to 10% with employee contribution.

• Training and development opportunities

• Regular wellbeing initiatives.

This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with hundreds of projects around the world and millions of supporters. 

At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win. 

We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive. 

We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.

How to apply and the recruitment process

Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.

Application closing date : 22/04/2025

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Location: Any UK Trust Office - hybrid working and an expectation to travel when necessary

Interviews: 14th or 15th May over MS Teams

For more information, or to apply, please click 'apply now' to go to our website.

We’re on the lookout for a dynamic and driven Business Development Manager to help power the incredible work of The King’s Trust. This is your chance to play a pivotal role in securing high-impact, strategic corporate partnerships that directly support young people to live, learn and earn. You’ll be part of a passionate, collaborative team that thrives on big ideas, bold pitches, and making a genuine difference.

If you're a confident relationship builder with a track record of winning six-figure partnerships, love telling stories that inspire action, and are excited about using your creativity and commercial flair to create bespoke opportunities, this is your moment. Come join a team that’s ambitious, collaborative, courageous and trusting, and all focused on transforming futures!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Business Development Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Business Development Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3483 

Contract:  Permanent, full time 35 hours p/week
Salary: £42,375 - £45,824 p/annum
Location:Hybrid - Burford, OX18 4PF 
Closing date:  1st May 2025
Interview date: First Interview - 9th May 2025. Second Interview - 15th May 2025

It’s an exciting time to join as we are undergoing a change programme to implement Dynamics 365 so there is the opportunity to get involved in data mapping and migration activity from our legacy systems!

More about the role

As our Data Manager, you will be responsible for optimising the flow of data into our CRM system, provide oversight of the data lifecycle and ensure data is governed by the necessary policies and processes, which includes data on the pets we help, their guardians and supporters of Blue Cross.

You will be the Blue Cross lead on CRM data and will champion and contribute to the delivery of our data strategy, supporting our vision for our information to be trusted, accessible and used to change the lives of pets and people.

Working closely with Information Services colleagues, you will assist in the evolution and maintenance of the data lake(s)/repositories within the organisation, with a focus on leading the governance of organisational data.

About you

You will be a highly experienced data professional and a keen innovator with a passion for finding new and more effective ways to ingest and migrate data. 

With your significant knowledge and awareness of data management best practice, including ensuring data compliance, you will have experience in processes and routines that mean the highest data quality is achieved.  

You will be an innovative and inspiring manager of people, with a desire to stretch yourself and your team, you will provide coaching and mentoring to ensure Blue Cross adopts new and more effective ways to ingest and migrate data.

You will be adept at discussing technical subject matter with non-technical audiences, to share knowledge and promote the team’s capabilities across the organization.
 

 Knowledge, skills, and experience

• Extensive experience in data management and working with a variety of database solutions
• Proven experience of developing data systems and processes to increase efficiencies
• Experience of working in a data governance role with responsibility for personal data used in a database marketing environment (including strong knowledge of the UK GDPR)
• Experience of collaborating with technical and non-technical audiences, with the ability to adapt communication approach to meet the needs of different audiences and negotiate with stakeholders at various levels
• Understanding of issues in complex organisations of migrating data, whilst achieving and maintaining quality control to ensure that data is of a high standard 
• Strong knowledge of data quality and data governance principles – Master Data Management, Metadata management, Data mapping, data cataloguing

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can.  We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family 
• Free physiotherapy advice and face to face intervention
• Health cash plan 
• Unlimited access to an employee assistance programme 
• Pension scheme with enhanced employer contribution  
• Claim for professional fees 
• Life assurance  
• 20% discount on Pet Plan pet insurance 
• Enhanced family friendly policies 
• Recognition scheme 
• Annual volunteer days
• Charity worker discounts across a variety of retailers
• Personal development programme

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

• Location: London, Birmingham or Bristol (Remote/Hybrid) 

• Permanent contract

• Part time: 3-4 days a week (21-28 hours) 

• £34,000-£38,000 per annum pro- rata, dependent on skills and experience 

A fantastic opportunity for individuals with experience in financial management to join our team as Finance Manager. Envision launched its latest, three-year strategy this year. We aim to build the reach and impact of our work, deepening our presence in our hub cities and expanding into new areas of high need and low charity presence. You will join a team that is determined and energetic; reflective and collaborative; and values the experiences and backgrounds of each person we work with.   

As our Finance Manager you will be responsible for the smooth running of the financial administration of the charity. Working closely with the Director of Finance & Operations, you’ll create timely financial reports, budgets & forecasts to inform decision making. 

As an experienced manager, you will bring strong financial management skills, efficient administrative systems oversight, and a proven track record of working effectively within small teams. Excellent communication and organisational abilities are essential, along with a proactive, solution-focused approach 

Key Responsibilities: 

• Financial Management: Oversee daily operations of the finance function, ensuring accurate month-end processes, preparation of management accounts, maintenance of the Xero accounting system, and strong financial controls and procedures. 

• Team Leadership and Oversight: Manage and support the Business Administration and Finance Officer, reviewing reconciliations and ensuring effective financial operations, including accounts payable/receivable, cash flow, and corporate cards. 

• Forecasting and Budgeting: Lead monthly and quarterly financial forecasting and support the Director of Finance and Operations in developing and monitoring the annual budget. 

• Financial Processing: Ensure all transactions are supported with appropriate documentation, manage income recording with the philanthropy team, and oversee gift aid submissions. 

• Payroll and Pensions: Process monthly payroll and pension contributions through Xero, manage HMRC obligations, and ensure staff expense claims are handled accurately and timely. 

• Compliance and Governance: Prepare statutory returns for the Charity Commission and Companies House, ensuring compliance with all financial and legal reporting requirements. 

• Uphold Envision’s values and be a role model for young people and volunteers. 

• Ensure that all activity is delivered in line with Envision policies and procedures.

Essential Experience, Knowledge and Competencies: 

• Prior experience of working in a similar role (min 2 years) 

• Accounting qualification (e.g.  AAT Level 3 or above, ACA, ACCA, CIMA) or Qualified by Experience 

• Experience with IT systems – Office365, Shared drives 

• Excellent communication skills, both written and oral, including the ability to present financial reports and information effectively to a wide variety of audiences.

• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture 

Desirable Experience, Knowledge and Competencies: 

• Experience with IT systems – Xero, SafeHR, Salesforce, Docusign 

• Experience of the charity sector and its accounting requirements 

• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap 

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

Please note, we are unable to support visa applications and therefore applicants must have the right to work in the UK. 

We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.  

To apply you must please read the application pack and apply online. 

Deadline - Midnight Tuesday 29th April 

Please note: 

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful. 

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Crewe.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11268 Stroke Support Coordinator

Location: Home-based – Crewe, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £16,461 per annum per annum (FTE circa £27,435 per annum)

Contract: Permanent. Services are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 4 May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 12 May and 13 May 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.

• Provide personalised information, advice and support.

• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.

• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities

• Excellent IT skills and an ability to maintain accurate records.

• An affinity with the values of the Stroke Association.

• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role 

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Education Officer will enthuse young people and local communities about their local seas and amazing marine life through unique boat-based education experiences and innovative co-design education approaches. 

Hebridean Whale and Dolphin Trust (HWDT) is a marine conservation charity based on the Isle of Mull. This role is responsible for the development and delivery of HWDT’s new education project, Hebridean Marine Explorers - Connecting Scotland’s seas and communities.

The Education Officer will develop and deliver:

• a 12-week co-design project with schools resulting in a community exhibition

• a programme of digital school workshops

• boat-based floating classroom education workshops

• marine mammal research expeditions for young people

• community open boat events.

Educating young people on land and at sea is key to the role so we are seeking a confident, enthusiastic, organised self-motivator, familiar working with schools and young people, with outstanding communication skills. Experience of marine mammal surveys and the ability to identify cetacean species in the Scottish waters is also essential to the role.

We are looking for somebody experienced in teaching and delivering environmental education activities and training for young people, ideally with knowledge of co-design project delivery and its implementation within a primary school environment.

Our ideal candidate will have experience coordinating a funded project and the skills to provide effective communication, evaluation, and reporting against project targets.

The ability to work with external partners, the wider team of HWDT staff and boat crew to deliver project outcomes and a genuine interest in cetaceans and marine conservation is essential. An understanding of the workings of a charity/NGO would be an advantage.

A valid medical fitness certificate (i.e. ML5 or ENG1) and PVG check is required for the role.

This post has been generously funded by the Scottish Power Foundation.

Job Title: Deputy Service Manager

Location: Warwickshire
Salary: £34,635 per annum 
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Deputy Service Manager, supporting a high performing team to provide high quality, trauma informed support to victim/survivors of Domestic Abuse and their children, living in our safe accommodation. The deputy manager will contribute to the management of our dispersed accommodation service, in line with Refuge’s policies and procedures and quality management system.

The post holder will provide line management and support to staff, mainly Floating Support Workers. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of housing management. 

Working closely with the Service Manager to ensure that contractual and other funding requirements are met fully, and that Refuge’s high-quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team. The job involves working closely with staff that supports victim/survivors of Domestic Abuse in crisis using our services.

As a member of the management team, the post holder will be required to participate in an out-of-hours rota management service.

There is also a requirement to have access to a vehicle, as regular travel across Warwickshire between properties will be required.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 21 April 2025

Interview Date: 28 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

JOB TITLE: National Fundraising Manager

LOCATION: Milton Keynes, Buckinghamshire Headquarters – based with regular travel across designated UK regions (including regular overnight stays).

SALARY BAND: Up to £35K depending on experience (mileage reimbursement for travel).

JOB TYPE: Permanent, Full Time (37.5 hours per week)

Job Purpose

To lead and manage regional fundraising initiatives around the UK, developing relationships with volunteers, donors, and community groups to maximise income generation and awareness. This role requires a combination of strategic oversight, operational support and hands-on engagement with volunteers and supporters across multiple regions. Ideally the National Fundraising Manager will be present at the charity’s office 1-2 days per week, with the rest of the time dedicated to travel across the UK in support of our extensive volunteer family.

Key responsibilities

Fundraising development

• Identify and cultivate new opportunities for national fundraising.
• Support volunteers with fundraising ideas, materials, and advice.
• Lead and manage the delivery of national fundraising events, from planning through to execution, ensuring they meet financial and engagement goals.
• Drive income from corporate fundraising in close collaboration with the Corporate Partnerships Manager

Volunteer and supporter engagement

• Visit volunteers and fundraising groups in designated regions across the UK to provide guidance, encouragement, and support.
• Build and maintain strong relationships with key supporters and community groups to maximise fundraising opportunities.
• Deliver presentations and attend events to raise awareness about the charity’s mission.
• Ensure all regional volunteer groups are equipped with the tools, resources, and motivation to fundraise effectively.

Administration and reporting

• Maintain accurate records of fundraising activities and volunteer interactions.
• Provide regular updates and reports on regional fundraising performance.
• Monitor budgets for regional activities to ensure cost-effectiveness.

Person Specification

Experience

• 2 years minimum community fundraising experience or fast paced, target driven field sales environment with demonstrable transferrable skills.
• Experience working with, supporting, and managing volunteers, including providing guidance and fostering a positive and motivated team environment.
• Demonstrated experience in planning, coordinating, and delivering fundraising events, both small and large-scale, with a focus on community engagement.
• Experience in developing and nurturing relationships with donors, supporters, and community groups, ensuring ongoing engagement and support.
• Strong background in administrative tasks such as record-keeping, reporting, and using CRM systems to track donations and supporter engagement.
• Experience in a role that requires travel across a wide geographic area, with the ability to manage time effectively and work independently.
• Proven success in working towards and achieving fundraising targets, with a focus on both short-term and long-term objectives.

Knowledge and Skills

 Knowledge

• Strong understanding of regional and community-based fundraising principles and practices.
• Familiarity with event planning and execution in a fundraising or community engagement context.
• Knowledge of the charity sector and compliance with fundraising regulations (e.g., GDPR, Fundraising Code of Practice).
• Awareness of the diverse needs and motivations of volunteers and supporters.
• Understanding of marketing and promotion strategies for fundraising initiatives.

Skills

• Exceptional written and verbal communication skills, with the ability to adapt messages for diverse audiences.
• Strong interpersonal skills to engage and motivate volunteers, supporters, and community groups.
• Proven ability to manage multiple projects simultaneously, meet deadlines, and maintain attention to detail.
• Creative and proactive approach to overcoming challenges in fundraising and volunteer management.
• Competence in using Microsoft Office (Word, Excel, PowerPoint) and experience with CRM or fundraising software.
• Confidence in delivering presentations and representing the charity at events and meetings.
• Ability to monitor and manage budgets effectively, ensuring value for money in fundraising activities.

Other Requirements

• A full current driving license
• Flexibility to work evenings and weekends
• Night away from home
• You will be required to have a criminal record check carried out by the Disclosure & Barring (DBS) when you first join the charity and at regular intervals thereafter.
• Comfortable with dogs in the workplace/office

Collaboration and communication

• Work closely with the central fundraising team, particularly the Community and Events Manager to align regional efforts with national campaigns.
• Attend team meetings at the Centre when required.
• Share success stories and best practices with the broader team to inspire and motivate others.
• Help with the charity’s communications content by spotting unique fundraising stories and provide photos and videos from events.

 Event support

• Assist with planning and delivery of events, including volunteer recognition events, fundraising activities, and charity-led campaigns.
• Act as a representative of the charity at external events, building relationships and increasing visibility.

​Benefits

• Sick Pay
• Health Cash Plan
• 26 days holiday, increasing with service.
• 5% Employer Pension Contribution
• Life Insurance
• Free On-site parking

We’re looking for an analytical, detail-oriented professional to join our senior management team as Finance and Operations Manager. You’ll ensure the smooth operation of our financial and legal aid reporting processes and manage office contracts across our three locations.

Salary: £38,700 per annum, plus 4% pension contributions
Reports to: CEO, Trustees, Finance Board of Trustees, and SMT
Term: Permanent, Full-time (35 hours per week)
Based at: SWLLC’s Croydon Office / Hybrid working available

For more details, please see our application pack. 

To apply, send us your CV and covering letter (no more than two pages of A4), clearly outlining how you meet the person specifications and why you would like to join South West London Law Centres.

Applications without a covering letter will not be considered.

Closing date: 5 pm on 02/05/2025