Volunteer Manager Jobs in Birmingham, West Midlands

The Churches Conservation Trust (CCT) has an international award-winning reputation in heritage conservation and regeneration for its own estate. For this reason CCT has been contracted to deliver a programme of work for Historic Chapels Trust (HCT). HCT owns and cares for 20 of the most significant Nonconformist and Catholic chapels no longer in regular use by their congregations, all listed at Grade I and Grade II*.  Key to the project is management of the assets, funded by the National Heritage Memorial Fund (NHMF) through their Cultural Assets Fund (CAF).

As a member of CCT’s national Conservation team you will be the main point of contact for all chapel maintenance related issues, liaising closely with contractors, local groups and volunteers. Alongside the Conservation Projects Manager for Chapels you will deliver the maintenance programme, including regulatory and legal compliance, as well as deal with utilities and insurance of chapels. 10 of the chapels are in our North region, 6 in our West region and 4 are in our South East region.

You will have previous experience in the field of historic buildings maintenance, repair or property management. You will be an effective communicator, be able to plan and deliver your own workload and also work as part of a team. As you’ll be working at chapels throughout England it is essential you have a full driving licence.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on 4th November 2024

The interviews will take place in London on 15th November 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Team: Community Fundraising

Location: Scotland South (Dumfries & Galloway, South & East Ayrshire, North & South Lanarkshire, Glasgow, East & West Lothian, Edinburgh, Falkirk, Dunbartonshire, Inverclyde, East Renfrewshire)

Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events

Salary: Up to £32,013.24 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Fundraising Officer:

• This role supports the delivery, growth and reach of community fundraising in a defined geographical location and supports the development and delivery of a local fundraising strategy in line with the organisation’s broader income generation objectives.
• The Community Fundraising Officer will establish, implement, develop and maximize all community fundraising opportunities, increase income, deliver exceptional supporter stewardship and exemplary volunteer management, working collaboratively with the Community Fundraising Hub Manager and Community Fundraising Volunteer Team Leader to build on past successes and develop a diverse pipeline of community fundraising events and activities that respond to local audience needs.
• The role will also build and develop exceptional fundraising relationships with supporters and volunteers within the defined geographical location to harness the power of our local footprint and raise income and awarenes

About the Community Fundraising team:

• We sit within the Community Events team
• Our team is responsible for leading and supporting community activites to drive and grow our community fundraised income.
• We currently have a team of 30+

What we’re looking for in our Community Fundraising Officer:

• Evidence of raising funds in a community fundraising environment
• Planning, organising and delivering campaigns, activities and plans including marketing.
• Evidence of working to and achieving objectives
• Direct experience of working with volunteers 
• A valid UK driving license and access to a car

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 21st October 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Job Title: Navigator

Location: Birmingham (Hybrid) – Home based with regular travel. The postholder will be required to meet veterans and professional partners face to face within the designated region and therefore must be based in the area. 

Contract:Two years fixed term

Salary: £32,208 per annum full time

Hours: 37.5 hours full time

The Poppy Factory’s team is growing! Now is the time to join our dynamic team in this unique opportunity for a hybrid role, based from home with regular travel across the local area. You will enjoy the flexibility of working remotely from your home, allowing you to efficiently manage your tasks and maintain a healthy work-life balance. Whether it's meeting clients, collaborating with team members, or attending partner meetings, you'll have the chance to immerse yourself in a range of diverse environments. This is the ideal opportunity to build and foster relationships across the region to ensure maximum support for the Veterans we work with. 

If you're a self-driven individual eager to make a meaningful impact while exploring new horizons, this role is tailor-made for you!

At the Poppy Factory, we help armed forces veterans to find meaningful and sustainable employment after service. This often means overcoming a longstanding health condition or injury, and other barriers to employment such as addiction & homelessness. Our aim is to empower veterans, help them to recognise their unique skills and give them the confidence and skills to move forwards in their career.

As a Navigator, you will be assisting veterans who are furthest from employment to engage in meaningful activity as they look to gradually progress back towards work. Based at your home, with regular travel, including some overnight stays at our Richmond offices. The Navigator is a non-clinical role focused on supporting Veterans with mental or physical health conditions. The role aims to support them to overcome various factors impacting their lives, to achieve improved well-being and reduced social isolation. Clients of the service may present with issues around housing, accessing relevant health care services, substance misuse, education and training, financial concerns, and benefits, amongst others. 

What do we need from you?

• Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.

• A collaborative mindset. You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. you will work closely with many other organisations for the benefit of the veterans you are supporting.

• Motivation and commitment. It takes hard work, tenacity, and time to help people reach their goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.

• Adaptability. This is hugely varied role, and no two days are the same. You will need to balance competing priorities or quickly shift focus depending on the needs of the people you are supporting.

Why should you apply?

• A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.

• Competitive salary and benefits package including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team building throughout the year.

• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London

• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.

• Be part of an iconic charity with a 100-year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out in the candidate pack and submit via the online application process. Please address your covering letter to Jim Maskell, Partnership and Development Manager.

For an informal conversation about the role, please contact Jim Maskell.

The closing date for applications will be 27 October 2024. Please note, we are unable to accept late or incomplete applications.

Click here to apply for the role of Navigator (Birmingham)

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds.

As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

About The Poppy Factory

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

• Opportunity for home-based/hybrid and flexible working
• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the Durham area.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11214 Stroke Association Support Coordinator

Location: Homebased South of Tyne & Wear. However, frequent travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £26,700 per annum

Contract: This is a fixed term maternity cover for 9 months. Our services are contracted, we currently have funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 October 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 6 November 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

· Support new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Support clients to make informed lifestyle changes which will help them to prevent further strokes.

About You

The post holder will have experience/background in:

· A caring profession ideally with experience of supporting people with disabilities.

· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

· Ability to use basic Microsoft systems

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

EVENTS OFFICER

Closing Date: 15 November 2024

Interview date: 25 November 2024

Department: Income Generation & Marketing

Hours: Full time

Duration: Permanent

Salary: Pay Band F £23,042 – £29,961 per annum

We are looking for a dedicated, enthusiastic Events Officer to join our Income Generation Team.

Are you an experienced, event fundraiser who enjoys building long lasting relationships with charity supporters and wanting to make a difference?

If so then we have a fantastic opportunity for you to join the fundraising team as our Events Officer.

Working to support the Birmingham Hospice brand, this varied role will lead on the delivery of a diverse portfolio of events and challenges including fun runs, adrenaline seeking challenges and in memory events. The successful candidate will have a friendly and engaging personality and enjoy speaking to charity supporters face to face, over the phone and via email.

Reporting directly to the Senior Events Manager this role will work to grow the income generation and profile of the charity through effective administration, supporter engagement and marketing of the events calendar, ensuring maximum participation and income is achieved. This role will allow you to use your creativity to proactively seek new income generation opportunities through event management. You will be a highly organised and motivated individual with excellent time management and written and verbal communication skills. The ideal candidate will have experience of managing a portfolio of events with proven success of reaching and exceeding participant and income targets. You should also have knowledge and experience of working with a range of external suppliers and volunteers and have a proven ability to build relationships at all levels. Experience of using CRMs systems is also advantageous.

About the role

We are looking for a flexible and motivated individual to act as Governance and Executive Support Officer. The role will primarily support the Governance and Executive Support Manager and the Executive Team to ensure smooth running of the Trident Board and wider Association business including corporate governance and performance reporting processes.

The Officer will work with colleagues across the organisation to assist with range of governance activities and will assist with identifying and delivering opportunities to improve the effectiveness and efficiency of our work.

Candidates will need to have experience of working in an office environment providing corporate support. This includes experience in minute taking, drafting reports and emails, etc, as well as an awareness of corporate governance, and reporting processes.

You will need to be competent in Microsoft products and ideally will have a knowledge of web-based knowledge applications. This is an exciting opportunity for the right individual to grow their skills and become a key member of a small and friendly team.

Key Areas of Responsibility:

• Provide professional support to the Governance and Executive Support Manager and the Executive Team to ensure the smooth running of board and committees and corporate and performance reporting processes within the Group.
•  Keep abreast and deliver against key internal corporate governance deadlines and plans work accordingly.
• Maintains a list of corporate governance actions and ensures these are cascaded, delivered and reported on as appropriate
• Works efficiently to produce minutes, notes / follow-up emails and deliver on tasks arising from corporate governance meetings.
• Takes meeting notes, Minutes, drafts emails and updates corporate registers as appropriate.
• Provides flexible office support to the wider Team
• Assists with general office / administrative duties (undertake photocopying, filing, record keeping and other administrative tasks) as required.
• Understand the sensitives of working in an impartial political environment and puts in place strategies and approaches in line with this, maintains high level of confidentiality
• Organising and supporting board/committee meetings.

About You

A high-performing administrator with a proven track record of providing high- quality governance and business management support to Boards and Committees.

You will be able to quickly build effective relationships to work confidently with, and provide trusted and reliable advice and support to, key stakeholders including Board and Committee members and the Executive Team. You will understand the needs of the business and have strong communication skills with a ‘can do’ attitude and appetite for solving problems. You will be able to work to tight deadlines, deal with the unexpected and have excellent attention to detail.

Experience:

• Experience of working in a Secretarial or Governance team preferably within a not-for-profit, public body or charity.

• Have experience of providing high-quality customer-focused corporate governance support to Boards and/or Committees to include: preparing agendas in line with business priorities and governance requirements; drafting, commissioning, reviewing and editing papers and reports; briefing paper authors and attendees; preparing high-quality minutes; circulating and tracking actions arising from meetings; monitoring conflicts of interests; facilitating recruitment, induction and training for members.

Role purpose

As part of our strategy, you will be responsible for leading the delivery, direction, and management of our ambitions to empower a more diverse range of young people with opportunities to develop essential leadership and life skills regardless of their background.

You will act as an influential member of the organisation’s Leadership Team to set, establish and deliver the Programmes and Projects Strategy aimed at supporting growth, reach, and impact of Leadership Skills Foundation programmes among underserved and/or under-represented communities and individuals.

In addition to establishing and managing relationships with external stakeholders at national, regional, and local levels, you will work as a pivotal member of the leadership team to embed this area of work across the organisation and benefit thousands of young people across the UK.

This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.

Main duties and responsibilities

1.Responsible for leading and managing agreed and supported programmes, creating and supporting effective implementation and delivery systems.

2. Empower and equip programme team members, allocating resource to effectively deliver agreed and supported projects and their goals/KPIs.

3. Work collaboratively with partners and stakeholders to successfully influence and deliver agreed programme objectives and key results.

4. Manage agreed programme budgets and forecasting liaising with Leadership Skills Foundation colleagues and funders as appropriate.

5. Responsibility for implementing internal performance metrics to demonstrate effectiveness, influencing programme management, monitoring and evaluation.

6. Ensure all project milestones, contractual and reporting requirements are met to the agreed standard.

7. Develop and present clear insight and analysis to drive the improvement of strategic, business and operational planning and delivery.

8. Develop management practices that support consistent programme delivery and high-quality outcomes.

9. Ensure risk management and mitigation processes are in place across all programmes and communicated effectively.

10. Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with.

Head of Department Duties and Responsibilities

1. Implement the “one company” vision/culture and demonstrate its impact.

2. Carry out environmental scanning to recognise opportunities and challenge and formulate appropriate actions to position the Foundation in line with its agreed objectives.

3. Be accountable and responsible as required on projects to deliver the foundation’s vision.

4. Implement and develop appropriate business management capabilities and practice across the organisation.

5. Operationally implement the strategy and set work expectations as agreed by the board and SLT.

People Management Responsibilities

· Research Manager

· Local Delivery Lead

· Working with other Heads of Department whose direct reports will support the delivery of programme goals and activities

Key Relationships

Internal

· Director of Engagement (line manager)

· Direct reports: Local Delivery Lead and Research Manager

· Head of Departments: Innovation; Marketing & Communications; Business Development; Accreditation & Standards; Finance & Customer Support.

· Leadership Team including - Directors of: Innovation & Standards; Finance and Operations, and Chief Executive.

· Innovation Officers

· Finance Manager

External

· Strategic partners including organisations such as Sport England.

· National and regional network and delivery partners.

· Key local delivery centres

Skills, experience and knowledge

Essential

· A proven track record in managing, leading and exceeding purpose-driven complex programmes with challenging targets and timescales.

· Experience of overseeing a portfolio of delivery projects/programmes and supporting individuals/teams to deliver these within time, budget and scope.

· Significant experience of engaging and motivating internal stakeholders and teams and presenting information concisely.

· Confidence to act as the key contact point and ambassador for delivery programmes and Leadership Skills Foundation.

· Familiarity with setting and delivering operational workplans and working collaboratively with teams to achieve them

· Experience of senior decision making, leading a department or project team.

· Experience of proactively and effectively establishing and managing stakeholder and partner relations.

· Analytical thinking and evaluation skills

· Strong interpersonal and communication skills with the confidence and ability to adapt styles to manage up, down, and across peer groups.

Desirable

· An understanding of resource planning requirements

· Process improvement and change management experience.

· Experience of collecting, analysing, interpreting, and presenting data and insight.

· Experience of programme innovation, development, and design

· An understanding of the sport and physical activity landscape in the UK.

· Experience of informal education or skill development programmes

· Experience of risk oversight.

Personal qualities

· A confident, collaborative leader that wants to make a positive social difference.

· Pro-active with the ability to work on own initiative collaboratively and independently.

· Effective and confident communicator.

· Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.

· A creative, problem solver with a focus on the individuals and groups benefitting from our programmes.

Full driving license and ability to drive is required

About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.

Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our HR team focusses specifically on making staff and volunteers feel cared for, valued and supported.

About the Role
As the HR Administrator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to employment, leave recording, recruitment and leaving processes. You will support the HR Manager with day to day tasks, such as collation of payroll materials, recruitment tracking and maintenance of staff files and records. As a key member of the team, you will be the primary user of many existing processes, and will be able to identify when and how systems need developing or updating to be more efficient. 

About You
You are passionate about people's wellbeing and understand that people work best when they are given the opportunity to do what they love and can be successful in. You appreciate order and logical systems and processes and are skilled at both using those systems and explaining them to others. You thrive on knowing you are using both your organisational skills and your relational skills to support others.

More Details and How to Apply
Download the Application Pack for the following information:

• Welcome from the Operations Director
• How this role fits into the wider YLI and Operations Team
• Full Job Description and Person Specification
• Details of how to apply online (application form)
• Deadline and interview dates
• YLI Faith and Conduct Policies - check we're in alignment with one anothers beliefs

Applications should be received by: 8am, Wednesday 23rd October

We will respond to all applications we receive, by the 1st of November.
Interviews will be held on Monday 4th and Tuesday 5th November.

We are also actively seeking a new part-time Finance Administrator. If you'd like
to apply for both roles, please state this in your application form in the "job role you
are applying for" section.

About Us
Young Life International is a fast-growing Christian charitable organisation. Our aim is to share the message of Jesus with young people all over the UK. We do this through building relationships with them and earning the right to be heard.

Our Operations team strives to help our staff and volunteers to thrive by anticipating, developing and delivering excellent operational services and our Finance team focusses specifically on excellent stewardship of our finances.

About the Role
As the Finance Administrator you will build good relationships with the wider staff team and be a friendly and knowledgeable source of advice for all queries relating to donations, credit cards, expenses and budget processes. You will support the Finance Manager with day to day tasks, such as bank reconciliation, recording transactions in QuickBooks, responding to staff queries and budget template preparation. As a key member of the team, you will be the primary user of many existing processes, and will be able to identify when and how systems need developing or updating to be more efficient. 

About You
You are passionate about helping staff to record and manage their fundraising and expenditure. You appreciate order and logical systems and processes and are skilled at using those systems and explaining them to others. You thrive on knowing you are using both your organisational skills and your relational skills to support others.

More Details and How to Apply
Download the Application Pack for the following information:

• Welcome from the Operations Director
• How this role fits into the wider YLI and Operations Team
• Full Job Description and Person Specification
• Details of how to apply online (application form)
• Deadline and interview dates
• YLI Faith and Conduct Policies - check we're in alignment with one anothers beliefs

Applications should be received by: 8am, Wednesday 23rd October

We will respond to all applications we receive, by the 1st of November.
Interviews will be held on Monday 4th and Tuesday 5th November.

We are also actively seeking a new part-time HR Administrator. If you'd like
to apply for both roles, please state this in your application form in the "job role you
are applying for" section.

About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for:

We are seeking an individual located in Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

· Establish new Peer Support Groups across a diverse range of communities

· Supervise a small team of Peer Support Development Officers

· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.

· Maintain current Peer Support Groups, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated development staff.

A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups. 
• Recruit and retain support group leaders to develop their peer support groups.
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
• You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team.
• Help set clear objectives to achieve targets and outcomes.
• Actively encourage personal development and learning.
• Increase efficiencies and impact across the team.
• Ensure good team induction processes and systems are in place.
• Role model Kinship values. 

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential: 

• Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
• Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
•  Experience developing peer support communities.
• Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers. 
• Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection. 
• Evidence of delivering training/support to volunteers,
• Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries. 
• Understanding of safeguarding particularly around vulnerable families. 
• Excellent communication and engagement skills, with good attention to detail.
• Full driving licence and use of a car for work purposes.

 Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews: 1st Interview Week Commencing 4 November

2nd Interview Week Commencing 11 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

Remote based with travel, part-time role - an exciting opportunity - at a busy, dynamic and growing cancer charity – as part of ABC UK's Patient Support Programme.

Part-time flexible (likely minimum 18.5 Hrs p/w), salary £27,000 pro-rata, 20 days annual leave pro-rata, 3-month probationary period.

Bladder cancer is not a rare cancer – but it does have a low profile, lack of awareness, low research investment and desperately needs new treatments. Over 22,000 people are diagnosed each year in the UK – there is a high level of recurrence. There is a lack of information and support for patients.  With your help, Action Bladder Cancer UK can radically improve this. 

The role

ABC UK is an established charity, with exciting new projects. We have an active network of volunteers, a full time Chief Executive and core staff and a range of project staff.  You will report to Chief Executive ABC UK and will work closely with our ABC UK Patient Support team, ABC UK trustees and patient volunteers.

The role supports ABC UK’s core Patient Support Programme.  We provide information and support for those with bladder cancer, a direct patient support service, help establish and sustain support groups for bladder cancer patients, provide patient information about bladder cancer to patients and major centres of bladder cancer treatment, and run bladder cancer information events (both online and face to face).  We also work to increase our networks with health professionals, to help them support their patients.  We run the ABC UK Education Programme for health professionals and you will be involved in planning and delivering nurse education events.  We want to build our networks both regionally and nationally and to be responsive to the need for information, awareness and support for those with bladder cancer, and the health professionals treating them. We now want to add to the team to increase our impact even further.

You will work remotely, however very much working as part of the Patient Support team, and working closely with other colleagues and volunteers, with regular catch-up meetings (online) and occasional face to face team meetings.  You will also be required to travel as necessary for meetings and patient or health professional events and to help create and sustain our networks with health professionals and cancer support services.  You will be based in the North of England and within easy travelling distance of centres such as Sheffield, Leeds, Hull and further North and adjacent counties.  We may consider candidates outside of these regions, if they have directly appropriate experience and skills.

 Who we are looking for…

You will be in contact with a range of different people including volunteers, patients, health professionals and other organisations.  The successful candidate will:

• be friendly and approachable, able to work flexibly, with resilience and efficiency and to be professional at all times and be able to work to our very high standards;
• be empathetic and understanding of the needs of cancer patients and how best to deliver this in practical terms;
• ideally have some health service or charity experience - not essential but preferable;
• be required to understand the structure of the NHS;
• have experience of working from home – a self-starter and organised – you will be a worker and willing to get stuck in and show results;
• be able to work remotely with line manager, other team colleagues, volunteers, patients and ABC UK administration office;
• be able to attend meetings as required and also travel as necessary for engagement with hospitals/patient support groups, events etc;
• be good at building networks and maintaining useful relationships;
• promote the work of ABC UK and work to raise awareness of bladder cancer;
• be confident at presenting and talking to groups of people – whether general public, patients or health professionals;

have experience and understanding of working for a small organisation.

A varied role, you will have the opportunity to work to develop and shape your role as part of our team.There is potential for the role to grow, or hours worked to increase over time.

Skills

You will need to:

• be able to communicate effectively with health professionals, other charity professionals and bladder cancer patients both face to face and via phone or email;
• have good organisational skills and be disciplined about working from home (it is likely you will already have experience of remote working);
• be comfortable communicating and carrying out a lot of your work by phone and email and online platforms (eg Zoom), you will have excellent verbal and written skills;
• be an excellent team member – we all work closely together as well as on own work;
• have good computer skills: Outlook, Word, basic Excel, maintaining a database, Zoom etc;
• have experience of organising and attending events (preferably for patients or within a health environment); be happy to speak at events. Have experience of online events;
• be able to work with and organise volunteers;
• be able to travel for meetings and events as required (occasionally out of office hours);
• possess a clean driving licence and have easy access to a car (mileage will be paid).

Key Responsibilities

 Networking

• Contact point for Hospitals/Urology Depts/Cancer Centres. Making pro-active contact and arranging supply of bladder cancer patient information and building relationships on a regional basis;
• Building contacts with specialist urology/cancer nurses, making them aware of ABC UK and our resources;
• Maintaining up-to-date contact database: including major urology departments, cancer centres, regional cancer networks etc;
• Regional contacts (working with volunteer patient advisors) – including regional cancer networks/charities etc – to build local networks;
• Co-ordinating periodic mailings of ABC UK patient information materials to hospitals/urology services (mailing handled by central admin).

Events

• ABC UK runs both face to face and online events.  Organising and attending ABC UK patient and health professional events, working as part of a team with other ABC UK Patient Support Officers and volunteers;
• Occasional attendance at/involvement with regional cancer events, health professional and/or patient or well-being events (including taking the ABC UK stand to such events);
• You will also be required to present at events on occasion – both online and face to face;
• Organising, development of (with colleagues) and participation in ABC UK online patient events and face to face events, and ABC UK health professional events both online and face to face.

Patient Support Groups

ABC UK works to help set up and maintain support groups for bladder cancer patients – these groups are self-running, often linked to a major hospital. 

• Help maintain database of Groups: contact details, details of meeting etc – including information for updating ABC UK website and ABC UK social media;
• Acting as ABC UK contact point for bladder cancer patient support groups, including making presentations;
• Pro-actively maintaining regular contact with PSG’s – re supply of ABC UK materials, updating info, ascertaining needs re other materials or support required and developing best practice case studies;
• Working with health professionals wanting to set up new groups, periodically attending group meetings and meeting volunteers.

Patient Materials

Working with ABC UK Executive, ABC UK Patient Support team and patient volunteers on the development of patient information materials both on-line and in print.

Communications

• News Updates: contributing as part of a team on regular news updates for health professionals, support groups and patients;
• Social media: working as part of a team on increasing ABC UK social media presence.

This job description defines the main areas of work, although as we are a small organisation and are also developing new activities, you may be asked to help with other areas of ABC UK's work from time to time.

Department: Network Strategy and Standards

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales. 

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Do you have skills in community engagement, providing advice, support and training? Could you motivate and support local communities to engage with their local railways and sustainable travel?

We’re looking for a community rail support officer to support our network of community rail partnerships (CRPs) and station adoption groups in the Midlands and East of England.

About us

Community Rail Network is a not-for-profit organisation, working across Britain, supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.

Community rail is made up of 75 community-based partnership organisations, and around 1,200 station friends volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence with families and disabled people, to biodiversity projects at stations, to promoting greener travel and tourism by rail.

Our enthusiastic staff team of 22 people works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance.

About this role

The purpose of this role is to provide support and advice to community rail partnerships and groups on delivering maximum benefit within and with their communities, working collaboratively with the railways and wider partners. The role will support our members across an area covering the West Midlands, Central England and East Anglia, so it is desirable for you to be based in this area.

You’ll be comfortable engaging and advising local groups and communities to extend existing and set up new initiatives, and to reach wider audiences with an evidence-led, place-based approach. As well as supporting local groups, you’ll work closely with the rail industry, and wider third and public sector partners to ensure collaboration and shared success.
 

Main responsibilities

1. Provide direct support and advice to CRPs and their officers, and other community rail groups in the region. This includes responding to queries and requests, passing on specialist queries to other members of the team, and providing proactive support through an annual planning and accreditation process and as set out in our plans.

2. Support the development of skills, confidence and effectiveness across the network of CRPs and station groups, helping them to increase their positive social, environmental and economic impact, including through referral to our training, events and resources.

3. Support the development of emerging community rail partnerships, station friend groups and community-led stations and railway-related projects in the region.

4. Helping our members to work effectively with rail, transport, local government and community partners, supporting effective relationship building and showing positive leadership and insights on community rail within the region.

5. Work with our regions support manager on delivery and monitoring of our grant schemes, and support CRPs and groups in the region to apply, deliver successfully and report back on funded work.

6. Gather and share examples, feedback and insights from our members across the region, to facilitate best practice sharing and confidence across community rail and to feed into our communications, resources, events and public affairs work.

7. As a member of the Community Rail Network team, participate and contribute to our wider work as relevant, such as Community Rail Week, our annual conference and Awards.

Skills, competencies and experience

1. Skills in supporting community engagement projects; an understanding of and confidence in using community engagement, local communications, project planning and evaluation techniques

2. Interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive

3. Excellent writing and presentational skills

4. Awareness of sustainable transport and social inclusion, and an appreciation of the importance of rail, sustainable travel and mobility to communities

5. A demonstrable ability to manage time effectively and juggle a range of activities in an organised and professional manner. 

6. Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results.

7. IT literate with a good working knowledge of Microsoft Office, the internet and social media

This is a permanent position and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Other information

The community rail support officer reports to our regions support manager within the Support and Development team. This is a new position, expanding our small team.

The role is 3.5-4 days per week (25.9 to 29.6 hours) with a degree of flexibility and out-of-hours working (evenings and weekends). It is home-based, but with regular travel (including occasional overnight stays) across your region and occasionally beyond for member meetings and events and to take part in our wider national activity. Applicants will need local access to a train station to enable rail-based travel for work as needed, including good links across the Midlands and East of England.

We are committed to being a flexible, supportive, inclusive and understanding employer.