Office Administrator (Volunteer)

A crucial role in supporting the operational functions of a unique wildlife rescue and rehabilitation charity. Requires a detail-oriented person with excellent organisational and communication skills, as well as a passion for wildlife.  

 

Are you passionate about wildlife? Are you looking for a purpose-driven role where you can make a real difference?  Do you have strong administration, communication and organisational skills that you could use to help a great cause?  

 

Swan Lifeline is the oldest registered charity devoted entirely to the care of sick and injured swans in the Thames Valley and surrounding areas, and has cared for over 30,000 sick and injured swans. Our aims are to RESCUE, REHABILITATE and RELEASE injured birds, providing shelter and treatment for up to 180 at a time, returning them to the wild as soon as possible.  

 

 What are we looking for?

 

·       Proven experience in administrative support roles. 

·       Excellent organisational and verbal and written communication skills. 

·       Self-starter, able to use initiative and manage own time / projects. 

·       Ability to multitask, prioritise tasks, and meet deadlines. 

·       Flexibility and adaptability to changing priorities and responsibilities. 

·       Team player, good interpersonal skills for diverse group of people. 

·       Passion for the mission and values of our organisation. 

·       Strong attention to detail, reliable and able to maintain confidentiality. 

·       Ability to represent the high standards of SLL working with the local community. 

·       Good IT skills, eg: digital filing, data protection safeguarding awareness. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 

·       Calm under pressure. 

 

 

Skills

 

·       Office and Administration Management 

·       General / operations management 

·       Volunteer management 

·       Data protection / GDPR 

·       Health & safety 

·       Safeguarding 

Key Responsibilities

 

1. General Administrative Support: 

·       Taking rescue calls and dispatching rescuers 

·       Managing general public enquiries 

·       Volunteer scheduling – via a rota 

·       Managing vehicle records, booking MOT’s, Insurance. 

·       Managing rescue statistics.  

·       Maintaining and improving (eg: digitise) office systems (eg: filing). 

 

2. Programme Support: 

·       Scheduling outreach sessions and liaising with external community groups. 

·       Assist in booking other individuals (eg: work experience) and groups (eg: schools) for visits to Swan Lifeline and build calendar of events. 

 

3. Financial and Fundraising Administration: 

·       Assist with basic financial tasks eg: invoices, and expenses. 

·       Helping Fundraiser Manager with Grants admin.  

·       Ordering food and supplies.  

 

4. Communication and Outreach Administration: 

·       Volunteer outreach and feedback. 

 

Interviews are informal and in person or on Zoom.

 

What difference will you make? 

 
Without managing our office and administration efficiently we will have significantly less time and resources to support swans who desperately need our help and face an uncertain future as a result of the Nature emergency and Avian flu. The work you do to ensure our administration is efficient and effective will really help us continue to sustain Swan Lifeline for the future.