Volunteer Assistant

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

About the volunteer role

The aim of our volunteer assistant role is to provide administrative assistance and support to the volunteer officer in volunteer projects and day-to-day management of volunteer processes covering complete volunteer lifecycle.

Key tasks

• Administration of volunteer data. i.e. entering new volunteer information and updating any changes to their records in database.
• Assist volunteer officer in the day-to-day management of the Retail Volunteering digital enquiries inbox.
• Assist volunteer officer in appropriate placement of volunteers.
•  Support with queries received from the shop and central services teams in relation to volunteers.
• Support volunteer officer in ensuring compliance with volunteer processes.
• Assist with volunteer audits, regular filing and archiving of the volunteer files.
• Support with the completion of volunteer references, flagging any potential issues to the volunteer officer for prompt action.
•  Send out volunteering related materials to shops & field teams in a timely manner.
• Support with volunteer project administration.
• Demonstrates our values of Open, Unstoppable, Responsive, Together & Independent

About You

• ·         Good communication skills
• ·         IT literate & comfortable in using MS office applications – Outlook, Word, Excel
• ·         Good organisational skills
• ·         High attention to detail

Experience & skills you will gain

• ·         Experience of working as part of a team
• ·         Experience of working within a volunteer administrative role
• ·         Experience of data administration
• ·         Exposure to key stages of volunteer lifecycle and the relevant processes
• ·         Exposure to project administration

Our Commitment

 We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.