Room Guide Volunteer

Our friendly Visitor Guides provide accessible information for individual visitors and interpret our collection to provide an all-around excellent visitor experience.

This front of house role is for you if you are interested in historic artefacts, have great interpersonal skills and are a good communicator.

Purpose of Role

Under the direction of the Team of Room Guides and the Volunteer Officer there are several tasks that are carried out:

·             To help ensure that visitors to Milton Keynes Museum enjoy an excellent visitor experience by providing good customer service at all times

·             To be an ambassador of Milton Keynes Museum by informing visitors about the Museum and the collection

Key elements

After relevant training has been provided:

·             Present, instruct and inform visitors and the general public about the Museum and collection

·             Operate Museum artefacts and assist and instruct visitors when handling collection items

·             Act as first point of contact for enquiries of all nature from visitors

·             Ensure the security of the collections and buildings and monitor the functioning of exhibitions, reporting all breakdowns / inactive exhibits

·             Keep the Museum clean and tidy

·             Ensure the safety of Museum visitors

·             Maintain Health and Safety standards and follow the procedure for reporting incidents

·             Provide guided tours around the Museum

Your profile

What we are looking for:

·             Interest in the museum, its historic collections and its ongoing story

·             Strong communication skills and confidence in conversing to the public

·             Commitment to excellent customer service

·             Ability to work as part of a dedicated team and individually

·             Common sense and initiative