Reception and Shop Volunteer

Giving a warm welcome to our visitors, serving them on admissions and retail and keeping the museum shop stocked are just some of the tasks of our team of reception and shop volunteers.

This front of house role is for you if you’re outgoing, communicative, have an eye for detail, are happy to use a till and handle cash.

 Purpose of Role

Under the direction of the Team of Shop Volunteers and the Volunteer Officer there are several tasks that are carried out:

·             To help ensure that visitors to Milton Keynes Museum enjoy an excellent visitor experience by providing good customer service at all times

·             To keep the Museum Shop well stocked and tidy, creating a pleasant retail experience for visitors

Key elements

After relevant training has been provided:

·             Give a warm welcome to Museum visitors and act as first point of contact for enquiries of all nature from visitors

·             Serve visitors both on admission and retail: use a till and handle cash

·             Orientate visitors on entry

·             Keep the Museum Shop well stocked and tidy: restocking shelves, maintaining leaflet carousel, labelling products and cleaning the area

·             Maintain Health and Safety standards and follow the procedure for reporting incidents

Your profile

What we are looking for:

·             Interest in the museum, its historic collections and its ongoing story

·             Strong communication skills and confidence in conversing to the public

·             Commitment to excellent customer service

·             Ability to work as part of a dedicated team and individually

·             Common sense, attention to detail and initiative

·             Reliability and consistency, with a professional attitude