Housing & Welfare Benefit Casework Assistant Volunteer

Who are LRMN? 

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We  advocate for people’s rights, campaign for wider change, meet their basic needs and help  them improve their wellbeing.

Main Roles

• Provide administrative support for the LRMN’s Housing & Welfare Benefit team including
• processing referrals and liaising with partner organisations and referral agencies.
• Provide administrative and casework support for two Housing & Welfare Benefit Advisors as required. 

Specific Duties

• Explain LRMN’s services to partner agencies and their clients.
• Support staff and clients from partner agencies to make referrals to LRMN.
• Triage referrals to ensure that caseworkers can provide an efficient and speedy
• service and coordinate their access to support.
• Ensure that caseworkers have the information they need to support clients by collating
• information and documents from clients.
• Ensure that all necessary forms are completed and signed by clients.
• Provide administrative support to caseworkers, ensuring that case notes and
• documents are saved appropriately.
• Act as a liaison between staff from partner agencies and LRMN.
• Signpost clients and staff to other services in the area as appropriate.
• Alert staff and management in both LRMN and referral agencies of any safeguarding
• concerns.

What can you gain from this opportunity? 

• By volunteering with LRMN, you will: 
• Make a difference to the lives of migrants, asylum seekers and refugees living in  south-east London 
• Be part of a diverse, knowledgeable and proactive team in an organisation that has  been running for over 25 years 
• Gain experience of admin work in a business environment 
• Gain an understanding of the issues affecting refugees, asylum seekers and migrants
• Have regular support and supervision from the Housing & Welfare Benefit Supervisor

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 
• Friendly and approachable and can manage professional boundaries 
• Excellent at communicatin 
• Proactive and able to use own initiative 
• Organised and methodical in their work 
• Respectful of client confidentiality 
• Experienced in working with multicultural communities 
• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply. If you need additional support to apply or volunteer,  please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering one day a week during office hours (Mon-Fri) for at least six months.