Volunteer Helpline Advisor

Volunteer Helpline Advisor – Role Description 

Purpose of role:

As a Volunteer Helpline Advisor, responding to Helpline enquiries from parents and carers, you will be playing a part in helping ERIC to achieve its key goal of reaching even more families.

You will work remotely, with equipment and training provided.

If you are passionate about helping to improve the lives of families whose children are affected by continence issues, and can commit your time on a regular basis, we’d love to hear from you.

Terms:

Due to the nature of the work, our helpline volunteers are continence nurses or qualified healthcare professsionals.  Volunteer sessions are a full day of 5 hours, on the same day each week, please note that currently we need more volunteers on Mondays & Tuesdays only. We ask volunteers to commit to this regular weekly pattern, ideally for a period of one year or more. This helps to maintain consistency and a high standard of professional practice. 

Expenses may be paid, subject to agreement in advance . 

Tasks could include:  

·       Answering calls on the Helpline

·       Signposting to information on our website

·       Responding to & following up enquiries by email  

·       Entering information onto our IT system

Skills and qualities:

·       Professional qualification and/or clinical experience

·       Enjoy working as part of a team

·       Friendly and positive with a can-do attitude

·       Well organised with good time management skills

·       Empathetic and non-judgmental

·       Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)

·       Able to follow ERIC’s policies, including safeguarding and confidentiality 

·       Willing to continuously develop professional practice.