Volunteer Receptionist/Administrator

Are you passionate about volunteering in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a Volunteer Receptionist/Admin to join our team at our office in Church Gresley, Swadlincote (Derbyshire). As the first point of contact for all clients, this is a key volunteering role which makes a huge contribution to the work of our office. You will help us to provide a welcoming face to all visitors and help us to manage enquiries.

Experience is not necessary, but we are looking for individuals who:

• Are friendly and approachable
• Have administration skills and/or reception experience
• Are experienced in working with a diverse range of people and providing a welcoming environment for clients
• Are able to understand information and explain it to others

Full training and support will be given to the successful candidate to enable them to carry out their role

Some examples of what you could do:

• Answering the door intercom
• Answering the telephone and passing on of messages
• Meeting and greeting clients
• Meeting and greeting visitors and issuing of visitor lanyards
• Taking delivery of items
• Keeping stock of signing in sheets/appointment sheets

What’s in it for you?

• make a real difference to people’s lives
• build on valuable skills such as communication and listening
• increase your employability
• work with a range of different people, independently and in a team
• increase Administrative skills
• being part of a great team / CAMM family

To apply: Please visit our website to download our application form. Please send you application form to an email address listed on our website.

Closing date for applications: 19 July 2024. Applicants will be contacted after this date to offer an interview